PURBANCHAL UNIVERSITY

Time-bound Home Exam-2020(Fall)

Master of Business Administration/First Semester/Final
Time: 03:00 hrs. (+2 hours for submission) Full Marks: 60/Pass Marks: 24
FO-512: Managerial Communication (New Course)
Instructions:
Dear Students!
• This model of examination is for you as the end of your current semester. This examination allows you
to write answer from your own place of residence. Follow the following instructions without fail.
• Do not write your name in the answer-sheet(s)
• All the answer-sheets should be sent to college through your approved email in which you have
received your question paper.
• Do not write questions in the answer-sheet but mention clearly the question number.
• All the scan/photos of answer-sheets should be clearly visible. Any blur scan/photo will not be
considered for evaluation. Responsibility lies with the students to make sure that scan/photos of the
answer-sheet are of readable quality.
• Leave 1 inch margin on each side of the answer-sheet.
• Clearly mention your Roll no, subject, program, semester, page number at the right-top of each page as
instructed by the Office of the Examination Management.
• Make sure that you send your answer-sheets within the given time. Any email received after the given
time will not be acceptable.
• You are strictly advised to write with your own handwriting and that you are not using any unfair
means to answer the questions.
• Do not consult during the examination period to any other person in answering the questions.
• Do not post any pictures of taking examination or your answer-sheets in any social-media. Found that
may be taken action from University.
Group A: (Case Study)
Compulsory Question. 1×15=15
1. You have been recently hired as an External Relations Officer at Laxmi Bank Ltd. in Kathmandu. Draft
a report to the CEO of the bank arguing that the bank should open up new offices in Tamghas (Gulmi)
and Dadeldhura. You can assume the following:
• Kathmandu is the only city where Laxmi Bank currently operates.
• Laxmi Bank's credit lending in Kathmandu is saturated
• There is high demand for banking services in rural districts such as Tamghas and Dadeldhura
• Cost of operation in those cities are low
• The government has encouraged the banking sector to move outside of Kathmandu
• Serving the people in need in rural districts is a corporate responsibility
Group B: (Long Answer Type Questions)
Answer TWO questions. 2×10=20
2. Explain what you understand by nonverbal communication. What are the different types of non-verbal
communication? Discuss the effectiveness of nonverbal communication.
3. Of late you have observed that employees have got in the habit of coming late to office. You also find
that they are taking more than required breaks and each break extends to about 30-40 minutes. Write
a memo to all employees advising them to follow the rules and regulation as well as the code of
conduct.
4. What role does listening play in communication? How will you improve your listening ability?
Group C: (Short Answer Type Questions)
Answer FIVE questions. Q. (10) is Compulsory. 4×5+(5×1)=25
5. How does communication become effective? Explain how effective communication can have a
stupendous impact across the organization.
6. Mention any three modern technological aids that have improved the mode of communication in an
organization.
7. What are the different types of reports that are prepared in an organization? Briefly explain each.
8. How can one enhance the visual aspects of reports?
9. Prepare a checklist you would abide by for the oral presentation that has been scheduled at your
school on Aids Awareness Program.

Contd. ...
 (2)

10. Circle the right answer:

(a) Synopsis refers to:
(i) A specialized form of a cover letter that introduces your report to the audience
(ii) A brief overview of a report's most important points, designed to give readers a quick preview
of the contents
(iii) A document your received asking or directing you to prepare
the report
(iv) An outline form of the coverage, sequence, and relative importance of the information in the report
(b) Letters are used for
(i) Sending messages outside the organization
(ii) The routine, day-to-day exchange of information within an organization
(iii) Communicating orally
(iv) Messages with visual appeal
(c) Decoding a message means:
(i) Conceiving an idea and wanting to share it
(ii) Putting your idea into a message that receiver will understand
(iii) Extracting your idea from the message received
(iv) Presenting the message to your intended audience
(d) Encoding a message means
(i) Putting your idea into a message
(ii) Transmitting your message
(iii) Conceiving an idea
(iv) Extracting your idea from the message.
(e) Main idea of the message refers to
(i) The broad subject
(ii) The range of information you present
(iii) A specific statement about the topic of your message
(iv) None of the above.