ANNEXURE

QUESTIONNAIRE

1 ) Gender :

a) Male
b) Female
c) Prefer not to say

2) Age

a) 18 -24
b) 25 – 28
c) 29 – 32
d) 33 & Above

3) Educational Qualification :

a) SSLC
b) Higher Education
c) Under – graduation
d) Post – graduation
e) Professionals
4) Occupation
a) Private job
b) Government Job
c) Self – employed
d) Business
5) Annual Family Income :
a) Below ₹ 3,00,000
b) ₹ 3,00,000 – ₹ 5,00,000
c) RS.5,00,000 – ₹ 10,00,000
d) Above ₹ 10,00,000
6) How many insurance policies do you hold currently ?
a) 1
b) 2
c) 3
d) More than 4
7) What is the amount of annual premium of your insurance ?
a) Less than ₹ 5,000
b) ₹ 5,000 – ₹ 10,000
c) ₹ 10,000 – ₹ 20,000
d) Above ₹ 20,000
8) What kind of insurance policies do you have ?
a) Savings policies
b) Whole life policy
c) Endowment policy
d) Money back policy
e) Motor insurance
f) Property insurance
g) Any other
9) In which company you like to take up insurance ?
a) Government Companies
b) Private Companies
c) Public Companies
10) In your choice which policy is better ?
a) Children benefits policy
b) Money back policy
c) Single premium policy
d) Pension policy
11) Have you received any insurance claimed ?
a) Yes
b) No
12) State the reasons for taking insurance policies
a) Savings
b) Tax savings purpose
c) Enhance the standard of living
d) Transfer of risk
e) Business planning
13) State the factors influencing in choosing an insurance company

Strongly
Strongly Disagre
Agree Neutral
agree e
disagree
Reference by Family or Friends
Regulation of Government
Company reputation
Lowservice / Processing cost
High return of investment
Service quality

14) State your opinion on the following :

" Taking Insurance policy supports your life to a significant level "

a) Strongly agree
b) Agree
c) Neutral
d) Disagree
e) Strongly disagree

15) As a consumer what do you expect from your insurance companies ?

Strongly
Strongly Disagre
Agree Neutral
agree e
disagree

A policy designed for the

customer's specific type of
business
A long-term insurer partnership
The affordable cost of insurance
Fast, responsive claims service
Ease of understanding cover
 16) What are the factors influencing in choosing an insurance policy ?

Strongly
Strongly
Agree Neutral Disagree
agree
disagree
Wide risk coverage
Reasonable premium
Quick settlement of claims
Policy duration
Financial power of an individual

17) How aware are you about the types of insurance ?

Extremely Moderately Not at

Very aware Slightly all
Life Insurance aware aware aware aware
Motor Insurance
Home Insurance
Health Insurance
Term Life Insurance
General Insurance
Fire Insurance
Group Life Insurance

18) Which source of medium is more effective for the awareness of insurance ?
a. Advertisement
b. Insurance Agents
c. Relatives or Friends
d. Internet
e. Social Media
f. Insurance Brokers
 19) State your level of awareness on the following insurance terms

Completel Partially
y
Coverage aware aware Unaware
Claim Procedure
Withdrawal Procedure
Tax benefit
Consequence of non-payment

20) Do you think if there is any relationship between insurance awareness and demand for
insurance ?
a) Yes
b) No
21) What are the factors that may cause lack of confidence on insurance ?

Strongly
Strongly Disagre
Agree Neutral
agree e
disagree
Lower income
Long and costly legal procedures
Fear of fraudulent agency
Lack of inefficient awareness
Premium differs based on age
Contingencies
Additional fees
Limited offers

22) Select the major drawback of insurance among the following

a) False sense of security
b) Incurs Additional Charges
c) Rise in subsequent premium
d) Insufficient coverage
 23) Select the reasons for non – popularity of insurance companies

Strongly
Strongly
Agree Neutral Disagree
agree
disagree
Lack of trustworthiness
Unattractive offerings
Lack of information about the
insurance company
Inefficiency in problem solving
High service / processing cost
Less convincing sales people
Lengthy process to get payments
after incidents
Lack of marketing process
Lack of quality controlling process

24) Do you understand the importance of insurance ?

a) Yes
b) No

25) Does having insurance change the individuals’ self – confidence ?

a) Yes
b) No
26) Indicate your opinion on the benefits of taking insurance policies

Strongly Strongly
Agree Neutral Disagree
agree disagree
Financially security
Distributes large risks
Achieve Retirement Goals
Encourage Saving habits
Tax free funds

27) What is your overall perception about insurance ?

a) Positive
b) Negative