Professional Documents
Culture Documents
Business Plan 1
Business Plan 1
Business Plan 1
formation
Lada Moor
Business Plan
May, 2023
Prepared by
09279973783
ladamoor@gmail.com
Table of Contents
1 Executive Summary
2 Company Description
2.1 Mission Statement
2.2 Long-Term Goals and Objectives
2.3 The Management Team
3 Product Description
3.1 The Product / Service Description
3.2 Unique Features of the Product / Service
4 Customer Analysis
4.1 Primary Target Customers
4.2 Important Product / Service Attributes
5 Competitor Analysis
5.1 Direct and Indirect Competitors
5.2 Competitor Profile Matrix
5.3 Competitor Profile Matrix Summary
5.4 Learning from Competitors
6 Industry Analysis
6.1 The Target Industry
6.2 The Industry Size
6.3 Trends and Future Developments
7 Business Strategy
7.1 Product Attribute Map
7.2 SWOT-Analysis
7.3 Competitive Advantage
8 Operations Plan
8.1 Input Factors
8.2 Responsible Actors / Staff
8.3 Production Process
9 Marketing Strategy
9.1 Pricing Strategy
9.2 Product Strategy
9.3 Distribution and Sales Strategy
9.4 Promotion and Advertising Strategy
10 Financial Plan
10.1 Investment Plan
10.2 Starting Capital Plan
10.3 Projected Income Analysis
10.4 Projected Expenses Analysis
10.5 Projected Financial Statement
10.6 Financial Statement Rationale
10.7 Pro-Forma Balance Sheet Summary
11 Critical Risks
11.1 Critical Risks in the Pre-Launch Phase
11.2 Critical Risks in the Post-Launch Phase
12 Development Plan
1 Executive Summary
Lada Moor is a business which focuses on offering a study space for students catering
spicy foods while they focus on studying. It is located at Bicol University Main Campus, Legazpi
City, Albay. The goal of this business is to help students find their comfort in studying by having
a safe, relaxing, well founded place to learn. ‘Lada Moor provides a safe, relaxing, well founded
place to learn. We inspire students to make their studies more interesting by serving food that
can help digest more knowledge. To create an environment where the education of the future of
this nation is our highest priority.’ If this business becomes widely accepted by many, future
endeavors of the business involve the addition of spicy products and a few more venue or space
ideas for academic purposes.
The business’ trademark or signature is the ambigram of Adal Moor (spice up your
studies more in a study room). The main strategy or secret ingredient of the Lada Moor is the
term “SPICE.” This business venture is unique and has a great competitive advantage since the
idea is purely original where no one has ever tried to put up spicy product stalls inside an
academic room or shop. The business owners also brainstormed and researched that spicy foods
can be advantageous to students since it enhances brain power, and faster cognitive response
time leads to more effective studying or memorization.
From its interior design, organization of sections, style, and combo prices, the customers
could satisfy their needs and wants of a more focused and non-disturbing studying service. The
features of the service are not burdensome on their part and they could find this more
interesting.
Lada Moor will manifest their unique key attributes (interactive, adaptive, healthy,
professional, and driven) to strengthen its mission statement. Other study studios and review
spaces cannot match the convenience, usefulness, flexibility, and satisfaction Lada Moor can give.
The management team of Papyrophiliac is led by Neil Jon Lotivio, Francis Kenneth
Araya, Aira Ellaine Palmones, Aileen Lou Rillera and Fionna Marie Therese Seva. Other
employees that will be involved in the company are the developers/designers, front desk and
counter clerks, cashier, and other employees and contributors.
The management team of Papyrophiliac is led by Jessica Oliquino, Neil Jon Lotivio,
Ellyson Sariba, and Junrhoe Battalla and its staff consists of Renz Velazco, Rovic Nario, Cherry
Fabon, Elizabeth Orpiana, Vincent Cantes, and Niel Ian Arcos. Other employees that will be
involved in the company are the developers/designers, front desk and counter clerks, cashier,
and other employees and contributors.
2 Company Description
LADA MOOR is your all-in-one study space. It's the ambigram for "Adal
Room" which, in Bicol, means a room for studying. But to spice-up the study
room, it comes up with a portion where different spicy foods are displayed for
the customers. LADA MOOR provides convenient study space and a
student-led food service. Some of the expected products here are chili ice cream,
spicy chips and finger foods, street foods or tusuk-tusukan (bbq, kwek-kwek,
fishball, etc.) with hot sauce, and study merch and supplies. The services that may
be offered are study desks, computer tables, library, whiteboard space for
discussion, and free Wi-fi.
“We help students find their comfort in studying by having a safe, relaxing, well founded
place to learn. We believe that…
‘Lada Moor provides a safe, relaxing, well founded place to learn. We inspire
students to make their studies more interesting by serving food that can help digest more
knowledge. To create an environment where the education of the future of this nation is
our highest priority.’
o This person will be the driving force behind the company; he or she will make
things happen, put together the resources to support the company and take
the product/service to the marketplace.
● Chief Operating Officer (COO), Vice President of Operations or General
Manager
o Whether called an organizer, an inside manager or an operations person, this
person is the one who will make sure company operations flow smoothly and
economically. He or she is responsible for making certain that necessary work
is done properly and on time.
● Vice President of Marketing or Marketing Manager
o Few businesses can be successful without marketing their products to the
customer. The individual in this slot must have both marketing and industry
experience.
● Chief Financial Officer (CFO) or Controller
o The responsibility of one role is to seek money; that is, to look for investors
and deal with banks, lenders, etc.
● Vice President of Production or Production Manager
o Good production managers with specific industry knowledge and experience
are sometimes difficult to find. In the beginning, you may subcontract some
production.
3 Product Description
LADA MOOR is an all-in-one study space that provides convenient study space and
a student-led food service. Some of the expected products here are chili ice cream,
spicy chips and finger foods, street foods or tusuk-tusukan (bbq, kwek-kwek, fishball,
etc.) with hot sauce, and study merch and supplies. The services that may be offered
are study desks, computer tables, library, whiteboard space for discussion, and free
Wi-fi.
4 Customer Analysis
LADA MOOR will only have one study space and a set location near Bicol
University (Main Campus). This location has a major impact in our target market.
Lada Moor wants to establish a regular customer base, and will therefore concentrate
on local residents, students, which will be our target market. The profile for Lada
Moor' customer consist of the following factors:
a.) Geographics
➢ General population of Daraga and Legazpi City
b.) Demographics
➢ students ( BU students and from other schools nearby)
➢ men and women
➢ Open for all ages
c.) Behavior factor
➢ scholarly/studious
➢ enjoy spicy foods
➢ loves posting on studygram account (aesthetic study postings)
➢ preparing for upcoming exams (individual or group study)
Reliability: Consistently delivering quality service that meets or exceeds customer
expectations is essential in building long-term relationships.
Personalization: Tailoring services to fit individual needs and preferences can help
customers feel valued and appreciated.
Communication: Clear and effective communication is crucial in ensuring that customers
understand the service being offered and any policies or procedures that may affect their
experience.
Competence: Having knowledgeable and skilled staff who are capable of providing
helpful and accurate information is important in providing excellent service.
Trustworthiness: Establishing trust through honest and transparent business practices is
essential in building customer loyalty.
Accessibility: Offering convenient and accessible channels for customers to reach out for
assistance can help improve customer satisfaction.
5 Competitor Analysis
Direct Competitors
Ctrl-Alt-Work
● Prices
● Location
2F RJV Commercial Building, Rizal St., Cor. Gov. Reynolds St., Old Albay District,
Legazpi, Philippines
● Promotion
Updates on platforms such as Twitter, Instagram, TripAdvisor, and Facebook. It also has
its own website featuring the amenities and services offered.
● Special Feature
Provides caffeine fix by serving unlimited coffee, different working areas (open space,
● Prices
There is a free access for workspace, however, it is required to avail drinks or snacks
within the establishment which ranges from Php 100 to Php 300 or above.
● Location
● Promotion
Featured in Restaurant Guru and Tripadvisor for its menu. It also advertises on social
media platforms such as Facebook. In addition, it also makes connections with school
organizations by sponsoring events and being a go-to place for outside meetings.
● Special Future
Indirect Competitors
● Prices
● Location
● Promotion
Promotes the facility through facebook page and also extends through a word-of-mouth
promotion.
● Special Future
As a public library, it provides access to books and information gathered from the past,
especially in the Bicol Region. Additionally, it offers a suitable ambience for learning
through the air conditioning system and internet.
● Prices
Free access to Bicol University students and a permit is required for outside users.
● Location
4 PVC+RXJ, Rizal Street, Bicol University Main Campus, Bgy. 2 - Em's Barrio South,
Legazpi City, Albay
● Promotion
Its promotion traverses through Facebook by encouraging students to utilize the facility
provided to them.
● Special Future
The school library offers a conducive environment by incorporating chairs, bean bags,
tables, air conditioning, and internet. Lastly, the wide collection of books and
dissertations through the years.
Affordability 5 3 2
Customer Service 5 4 4
Conduciveness 4 4 4
Uniqueness 5 3 4
Customer Retention 3 5 4
Positioning the proposed business against its competitors shows its edge and flaws in the
business world. The first attribute, "affordability," is the main edge of the business because of its
student-friendly prices. Customer service is also on par with its competitors. As the business
prioritizes clientele satisfaction and overall care for its customers, it definitely rose against the
competition through customer service.
Lastly, customer retention is a metric that measures customer loyalty, or the ability of an
organization to keep its customers over time. As shown in the above features of the business
competitors, there are subscriptions that make customers come back over time. This method
keeps the business prospering by securing customers, or in Filipino terms, "suki."
Lada Moor still has room to grow when it comes to customer retention. As the
business only displays one-time payments for each day's service, the customer is limited to that
choice, but comparing this to the "Ctrl-Alt-Work" pricing strategy such as weekly and monthly
subscriptions, the pay-for-a day pricing strategy is definitely limiting the customers and the
business as well. Hence, the pricing strategy of customer subscriptions is an aspect that the
business, Lada Moor, can surely work its hands on.
6 Industry Analysis
Lada Moor is a new entrant in the industry but it has earned an impression to students,
and while it positions itself in the market. The shares rapidly grow in over a period of time.
Computer shops, coffee shops, and libraries may almost earn the same shares but the service
provided by the Lada Moor as a study space is far better in which they provide comfort to the
students. In cafés and coffee shops, the service will not be the same as what Lada Moor has to
offer.
Lada Moor will position itself as a place where it has a unique and effective system for
allowing students to have a concentrated work to do. Study spaces has also grown to be such
asignificant area for students to study that it's nearly become a trend; some establishments now
have considered academic-focused merchandise and services. Thus, the business will introduce
itself as a life-saving place that will be created in the minds of the students or customers. Lada
Moor is distinguished by the fact that their business concentrates on developing value for
customers beyond offering services and a quality place. As a new entrant in the business industry,
Lada Moor has observed that putting up a business where students can make their thesis, school
projects and any other requirements would be beneficial to every individual. Lada Moor's one
strategy in putting up the business is for those who are masters in procrastination and for those
who do not have a study place that will fit them. With this, we took advantage on every chance
we have. The business decided to make money out of a student’s simple problem.
While the market is already sizeable, this industry continues to grow. Study spaces, hubs
and cafés open their doors to the public on a yearly basis in our market, and it isn’t uncommon
to see numerous of these within a one or two mile radius. However, the sales potential in this
industry is still unlimited. Lada Moor initially plans to target students within our designated
locations. It is this segment that is in most in need of the services we are planning to offer.
Moreover, providing the same high-quality service, within the first six months of
operation, Lada Moor plans to expand our target into formal study space, and as business grows
and stabilizes, eventually evaluate the needs of potential customers in the food industry other
than service industry.
Trends
Since Lada moor is a study place, there will be many sorts of room designs, such as having a
Japanese-style table for the clients who are comfortable sitting on the floor, and many more.
There will be markings on the floors for people who like to post on social media platforms
such as tiktok, Facebook, and Instagram. Examples of movies and photographs will be provided
at the end. As a result, the business will receive free exposure through the clients' social media
posts.
Future Developments
Future developments include the renovation of space in the future, as well as the shifting of
trends, which will be addressed by the owners from time to time, and designs inside the premises
will also adapt from the seasons such as Halloween, Christmas, New Year, and other special
events.
7 Business Strategy
7.2 SWOT-Analysis
Opportunities Threats
Strengths
Service
3. Modern, Refreshing, and
Relaxing Environment
4. Strong Ethical Values
5. Potential to Create
Product Lines to Respond
to Customers' Needs
Weaknesses To Do To Do
1. Further build online 1. Make product and
1. Lack of Social Media engagement with our services stand out from
Presence brand competitors
2. Staff Needs More 2. Have workplace training 2.
Training and development initiatives 3.
3. Weak Financial Reserves 3. Match learning 4.
and Initial Cash Flow experiences to Staff''s 5.
4. Limited Sales Area needs.
Coverage 4.Expand geographic
market
5. Broaden economic reach
1. Bundled Pricing
2. The place are spacious
3. It has priced its products affordably
4. The location is convenient to target market
8 Operations Plan
MATERIALS
raw or newly bought foods local supermarkets and to be cooked and sold
grocery stores
school supplies (bond Lucky Educational Supply to be used for the stationery
papers, pens, books, shelves, of the student customers
desks, chairs, etc.)
EQUIPMENT
kitchen tools (stove, cooking Robinson’s Appliances sectioned for cooking and
tools, freezer, etc.) delivering the food products
and services
ventilation and lighting Robinson’s Appliances open for renewal and repair
appliances
Key Personnel
● Operations manager
o This individual is the leader for the operation and has overall responsibility for
the financial success of the business. The operations manager handles
external relations with lenders, community leaders, vendors, and suppliers.
Frequently, this individual also is in charge of either production or marketing
for the business.
● Quality control, safety, environmental manager
o This is a key function in any industry and, in particular, one that deals in food
products. In a small business, one person generally will be responsible for
handling OSHA compliance, EPA compliance, monitoring air and water
quality, product quality, training of employees in each of these areas and filing
all necessary monthly, quarterly and yearly reports.
● Accountant, bookkeeper, controller
o This is another key function. The individual filling this role has the
responsibility for monthly income statements and balance sheets, collection
of receivables, payroll and managing the cash. The key aspect here is
managing the cash.
● Office manager
o The person in this slot also may serve as human resource director, purchasing
agent and "traffic cop" with salespeople and vendors. This employee, in
general, will oversee everything not involved in production and may also
handle some marketing duties.
● Receptionist
o Sometimes called the "front-line" person, the receptionist handles phone calls,
greets visitors, handles the mail, does the billing and performs many other
tasks as required by the office manager.
● Marketing manager
o If finances permit, a marketing manager may be on staff to handle all aspects
related to promoting and selling the product. The top management person
often handles this duty in a small business.
● Professional staff
o Instrumental in each company, new or existing, are the firm’s professional
staff resources. These include an accountant (CPA), a lawyer, an information
technology (IT) consultant and, possibly, a local doctor or access to a medical
facility.
● Librarian
o handles the library with proper formalities on bookkeeping, borrowing books,
catalogs, etc.
● Cook
o one or more persons who cook the spicy foods
● Guard
o protects and handles the security aspect of the business venue and customers
● Employees/workers
o in charge for minor but heavy tasks such as packaging, cleaning, carrying, and
other labor loads
commitments. Last but not least, Lada Moor stores goods and commodities according to
their nature, utility, and lifespan.
Lada Moor welcomes customers with aesthetic ambiance. We offer more than 30
seats covering those who study individually or as a group. Each table has accommodation
of three persons and if additional arrangements are required the tables are joined to
accumulate numbers of students who want to study as a group. Lada Moor’s hourly rate
is shown below.
Lada Moor prepared all necessary permits and local licenses in setting up this
business. We, at Lada Moor ensure that customers and its employees have a safe working
environment, free of danger or hazards. We submit technical specifications and meet
requirements related to fire protection, alarm systems, number of emergency exits, and
accessibility. We make sure to our customers that our workplace is inspected by the
Occupational Safety and Health Administration(OSHA) to uphold our standards.
In our food section, we arrange procedures to confirm quality and safety before,
during, and after production to ensure our customers with safe and quality
food/products. Lada Moor provided that a sanitary permit has been issued. Our
products maintain a high level of quality as we guarantee that all food while being
displayed, stored, prepared, served or sold are protected from contamination such as
dust, flies, rodents and other vermins. It will be in showcase cabinets, steamer and similar
equipment that will maintain the food either cold or warm. Staff and employees are
subjected to the requirement of the health certificate and hygienic practices and habits.
High Maintenance
Tough Market
Power Interruption
Customer Service
Inventory Management
Keeping track of the supplies and needs for the business is a must. Consistency
matters; therefore, it is important to be aware of the supplies, which determine the
pricing from time to time.
Typical street foods in the Philippines are branded as unhealthy foods, which can
affect the business in the long run. Hence, the business idea, Lada Moor, must advocate a
healthy lifestyle by incorporating healthy and budget-friendly deals for customers.
9. Marketing Strategy
Competitive pricing
Price Bundling
This pricing strategy includes bundling several items bought together. For
example, one sandwich costs ₱15 and a drink costs ₱10. This business will offer ₱20
pesos if the customer is willing to buy them together. Same strategy will apply for the
school supplies or materials. Customers will see this as a bargain, and we think that this
will help to increase the sales. Furthermore, if other competitors are also offering similar
items, this business will need to charge the same or less for those items, or make sure that
the items were prepared to a higher standard.
Lada Moor will adapt the direct distribution strategy. This business will sell and
send the products offered directly to customers without the use of other parties and
organizations. The products being offered in the business like the street foods, ice cream,
and school supplies are the “routine” products – a routine that is typically a low-cost item
or service a customer chooses quickly. They do not need to spend more time choosing
the products, since it does not cost that much compared to limited and extensive
products that are a high-cost item. The distribution of products for some offered
services in this business, specifically the study merch and supplies, might sell better
online to one demographic and through a mail-order catalog to a different target market.
The objectives of promotion are to attract the attention of the target audience. It
increases the demand for products and services, creates interest in those products and
services, and converts the audience to customers. Lada Moor will make use of the
following advertising and promotion strategies:
Print Advertising
Lada Moor will generate flyers to be given to the target audience and we’ll also
display tarps showcasing our best features and promotions for customers.
Online Advertising/Promotion
Nothing compares to the use of social media as a promotional tool when it
comes to the effectiveness of direct marketing. Due to the massive daily user bases of
social networking sites, it is much easier for a business to interact with people who can be
potential customers. Lada Moor will have its own page and make daily promotional posts
on popular social media sites such as Facebook, Instagram and TikTok.
Word-of-mouth marketing
It involves enticing customers to tell their classmates, friends, family, and other
members of their social networks about the goods and services Lada Moor offers. Since
consumers believe the words of their friends and family more than they accept the words
of a company, it will produce qualified leads.
10 Financial Plan
The estimated investment and start up expenses will cost Php 704, 530. It consists of
legal expenses for obtaining licenses and permits as well as the accounting services, premises
remodeling and other start-up expenses including phone and utility deposits (water, electricity,
gas, internet, phone). On the other hand, staffing includes the salary of the employees which are
the business owners themselves. For the equipment, it includes the purchase of used commercial
equipment and maintenance contracts that will be negotiated. Finally, supplies will be outsourced
from local wholesalers.
Sources of Financing for this small business or startup can be divided into two parts:
Equity Financing and Debt Financing. Under the equity financing, the personal investments and
other sources of investments from formal and informal sectors are listed below in tables. The
underlying listed tables for debt financing are bank loans and other miscellaneous loans.
Personal Investment
As a starting business, capital can be generated through the initiative of the company,
specifically its Chief Executive Officer and also the other employees in the company. Each
individual who invests their trust and savings to the company can be regarded as its shareholder.
Therefore, they own at least one share of a company’s stock or essentially own the company,
which comes with certain rights and responsibilities. Through this type of ownership, the
company allows the shareholders to reap the benefits of a business’s success.
Formal Sector
In this kind of source of capital entails a list of requirements before the company, Lada
Moor, can apply. Here, the business takes a calculated risk as a step to start the business running.
Loans from government agencies and programs are given higher attention for its vision is to
help MSME’s such as Lada Moor to survive in the business world. Another is bank loans which
have interest rates needed to be paid upon the date agreed. This kind of liabilities are the
businesses obligation and must be monitored and paid using its assets.
RISE UP Multi-Purpose Loan for SME 1. Up to Php 2,000,000.00 1. 12.00% - 12 month term
First Time Borrowers (DTI) 2. Up to Php 5,000,000.00 (Payable monthly up to 3 years)
2. 8.00% - 12 month term
(Payable monthly up to 3 years)
Informal Sector
With the support of the owner's relatives, friends, and organization they belong to, Lada
Moor generated a part for its capital as shown below.
Summary Statement
Sources of Capital
Based on the table above, all the sources of investments and initial capital from
loans are added to know the summary and percentages of each type of source of capital.
It can be seen that the Owners' and other investments have the highest take on the capital
and the loan from the Informal Sector has the least. The tallied summations match the
estimated investment and initial capital from the previous section where expenses are
also listed.
Lada Moor's Financial statement includes its start-up expenses, assets, liabilities, revenues,
expenses, and income or profit.
Assets
Liabilities
Through deliberate and adequate evaluation of the financial projections, cash flow is
nearly balanced. The starting investments and capital estimates to less a million pesos wherein
the estimated cash in or the income as stated in the income analysis is to be balanced by the cash
flow in more or less 2 years. Based on the company’s goals and objectives, it is anticipated that
the business will be financially stable after a year since most of the mark up money are going to
be used to reimburse the expenses on major materials and operations.
Using the vertical analysis of financial statements and projections, the sales will be greater
than the previous year of operations while expenditure decreased from the previous year.
11 Critical Risks
Establishing a business has a lot of risks to face. Before launching the business, there are
some unfavorable situations that may arise.
● We think there’s no specific regulation that would hinder our business or it’s just only
small and we’re only starting.
● We may say that we lack machines, cooking devices and supplies to cook and make our
product, even though we have a budget ready, we are still not sure how much everything
will cost.
● Financial risks exist in the pre-launch phase because the business will require finances
and resources to debut. To start the firm, we will either use our own money or ask for a
loan.
After launching the business, there are risks that are inevitable. Since our goal is to provide
good service to our customers and make them feel comfortable while having the service we
offer. Below are some risks in the post -launch phase:
● On the basis of less customer interest than expected, this may affect our business
because we have a lot of nearby indirect competitors selling spicy foods as well as
merchandise. Other students might choose spicy foods inside and outside of the campus
and those merchandise that can be purchased online.
● The availability of resources poses a risk as well because it can impede output if there is
insufficient supply. As a result, there will be few or no products manufactured, and the
customer will have to wait longer.
● Market trends essentially alter every day. With this, there is also a chance that clients' likes
and preferences would change. The demand for our product can alter due to changes in
client tastes and preferences, which could also have an impact on business sales. There is
a chance that they will buy our product today but decide not to purchase from us again.
● As rivalry in the market increases, competitor actions like developing and introducing
new items, making significant investments in new systems and procedures, and
conducting promotional measures like lowering prices and providing discounts can also
have a negative effect on a business. To prevent the acts performed by our rivals, we
must therefore strengthen our strategies.
12 Development Plan
segment