Chapter 8 Project Quality Management

PMP ® Certification Training Programme

Project Quality Management Questions
Questions: 15
Time: 15 min

1 With respect to the cost of quality, which of the following individuals was responsible for developing
the "zero-defects" approach?

A. Crosby

B. Juran

C. Deming

D. Ishikawa

2 You are the project manager at a large automaker in Japan. Your project involves designing the next
generation four-wheel-drive Sports utility vehicle for the Asian market.
Your project team is attempting to determine the right combination for the suspension, tires and
chassis that will ensure the stability of the SUV at high speeds. Currently, you would like to measure
the association between two variables: the size and overall stability. Which of the following diagrams
can you use?

A. Control chart

B. Run chart

C. Gantt chart

D. Scatter diagram

3 A production process has been defined as part of an industrial equipment manufacturing project. The
process is intended to produce steel bolts with a length of 20 cm. The control limits are 19.955 cm and
20.045 cm. The measurements made at the end of the process yielded the following results:

20.033 cm, 19.982 cm, 19,995 cm, 20.006 cm, 19.970 cm, 19.968 cm, 19.963 cm, 19.958 cm,
19.962 cm, 19.979 cm, 19.959 cm

What should be done?

A. The process is under control. It should not be adjusted

B. The process should be adjusted

C. The control limits should be adjusted

D. The measuring equipment should be recalibrated

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4 A new software installation project is in progress. The project manager is working with the quality
assurance department to improve everyone’s confidence that the project will satisfy the quality
standards. Which of the following MUST they have before they start this process?

A. Quality problems

B. Quality improvement

C. Quality control measurements

D. Rework

5 What is defined by control limits?

A. A measuring instrument solely used to describe process capability. The process is found capable if the
±3 Sigma range is exceeded by not more than 0.3% of a tested sample lot.

B. The limits of the six-sigma area on either side of a control chart to plot measured values; data found
outside the area are out of specification and can lead to rejection of an entire batch.

C. The area consisting of typically three standard deviations on either side of a mean value of a control
chart to plot measured values found in statistical quality control

D. The area consisting of typically three standard deviations on either side of a mean value of a control
chart to plot measured values found in quality assurance

6 All the following statements are true except

A. It is axiomatic of the quality management discipline that the benefits outweigh the costs.

B. Quality should mainly be achieved by testing and inspections of work results on a regular base.

C. The primary cost of meeting quality requirements is the expense associated with project quality
management activities.

D. The primary benefit of meeting quality requirements is less rework, which means higher productivity,
lower costs, and increased stakeholder satisfaction.

7 Regarding quality and grade, all of the following statements are true except

A. Low quality is always a problem; low grade may not be.

B. Grade is a category or rank given to entities having the same functional use.

C. Quality is the totality of characteristics of an entity that bear on its ability to satisfy stated or implied
needs

D. Quality can simply be improved through intelligent testing and examining

.

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8 When a customer feels completely satisfied with a product in terms of meeting all his requirements,

A. Cost of quality can be easily calculated.

B. Quality has been achieved.

C. It’s time to celebrate. At the end customer relationship is very important.

D. Quality has NOT been achieved.

9 Quality in the last project in your company was very poor. Who is ultimately responsible?

A. Entire project team

B. Quality manager
C. Project manager
D. Senior management

10 You are the project manager for the development of a new type of power plant. Your project is making
fast progress, and it is getting nearer to the day of product acceptance. Which technique will be most
important for product acceptance?

A. Inspection
B. Quality audit
C. Impact analysis
D. Team review

11 It is important to select a right sample of the population for testing because testing the entire
population …

A. Will take too long.

B. Delays the project.
C. Will de-motivate the testers.
D. Will result in many defects.

12 Cost of non-conformance is all the following except

A. Reviews
B. Cost of fixing defects
C. Maintenance costs
D. Litigation

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13 A fish-bone diagram can help to …

A. Show the project organization on “fish-bone Ltd.” company

B. Analyze past results by means of establishing cause-effect relation
C. Classification of critical factors
D. Predict quality goals

14 The philosophy that encourages companies and their employees to focus on finding ways to
continuously improve the quality of their business practices and products is termed as

A. Overall Quality Auditing

B. Management by objectives
C. Total Quality Management
D. Manage Quality

15 Which of the following statements best describes Cost of Quality?

A. Cost of Quality is the cost that could be saved by skipping the quality activities.

B. Cost of Quality is a tool and technique of Plan Quality Management; it includes all costs incurred over the
life of the project by investment in Cost of Conformance and Cost of Nonconformance.

C. Cost of Quality is a tool and technique of Plan Quality Management; it includes all costs incurred over the
life of the product by investment in Cost of Conformance and Cost of Nonconformance.

D. Cost of Quality is the cost incurred by the quality assurance team.

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