Chapter 13 Project Stakeholder Management

PMP ® Certification Training Program

Project Stakeholder Management Questions

Questions : 14
Time : 15 min

1 You are beginning a new project that has been attempted, but unsuccessful, several times in the
past few years. Previous projects were cancelled because of “politics” (differing views and
directions by key stakeholders on the project). This is an example of:

A. Stakeholder Analysis

B. Scope Management

C. Historical information

D. Risk identification

2 What is usually the best way of managing stakeholders with high influence and interest in the
project?

A. Monitor

B. Keep Informed

C. Keep Satisfied

D. Manage Closely

3 A project manager coincidently hears a conversation between two stakeholders who utter their
concern about the impacts of the project on their own departments. Stakeholder A asks if the
project has delay, and Stakeholder B replies that the SPI is >1. Stakeholder A asks if the project
manager for the project knows of Stakeholder B’s concerns. Stakeholder B says that he does not
know for sure. What is the BEST thing for the project manager to do?

A. Send an ad hoc report of the project’s status to all stakeholders

B. Send both stakeholders a copy of the issue log so they can enter their concerns

C. Arrange a meeting with both stakeholders to allow them to feed their concerns back to the project
manager

D. Make sure the stakeholders recognize that the project manager heard their conversation and ask them
to send any question they have in written form.

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4 A stakeholder is known for making many changes on projects. What is the BEST approach a
project manager can take at the beginning of the project to manage the situation

A. Say “No” several times to the stakeholder to make sure he understands that frequent changes will not
be accepted

B. Involve the stakeholder as early as possible in the project

C. Talk to the stakeholder’s boss to find ways of directing the stakeholder’s activities to another project

D. Ask that the stakeholder not be included in the stakeholder listing.

5 The software development life cycle begins with a proof of concept and progresses into the build,
test, and acceptance phases as the project develops. Sometimes, differences between
stakeholders can develop into conflict, which impacts the customer. As a trained, professional
project manager, how do you handle this situation and resolve the customer's concerns?

A. Let the customer vent and take notes

B. Schedule a meeting

C. Develop a change request for the customer

D. Resolve the matter in favor of the customer

6 Which of the following is not an input to the Monitor Stakeholder Engagement process?

A. Communications Management Plan

B. Stakeholder Engagement Plan

C. Change requests

D. Change Log

7 The project manager must identify ___________, determine their requirements, and then manage
and influence those requirements to ensure a successful project.

A. Functional Managers

B. Stakeholders

C. Scope

D. End users

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8 Identify Stakeholders is:

A. A planning process, because you need to involve stakeholders in planning

B. An initiating process, because you need to know stakeholders’ requirements before you plan

C. Part of organizational process assets, and an input to project initiating

D. An initiating process, because before you start, you must make a clear delineation between the
customer and the performing organization

9 You have just taken over as manager of a project which will create many benefits for the
performing organization, but you sense a high level of resistance in various stakeholders right from
the start. What is the most appropriate action to resolve the problem?

A. Develop a responsibility assignment matrix (RAM) which clearly shows the responsibility of each
stakeholder for the various project activities and who needs to be consulted and informed

B. Develop an organization diagram, which places each of the stakeholders at an appropriate position
inside the project and allow for certain lines of communication while disallowing others

C. Schedule a meeting with these stakeholders to present the project, discuss and establish ground rules,
ensure their involvement and identify initial personal and organizational issues

D. Do not talk to these stakeholders too much at this time; instead create fait accompli, which will later
force the stakeholders to support the project due to a lack of alternatives for them

10 What is the name of the document that lists any problems that stakeholders may have and records
what is being done about them?

A. Change log

B. Issue log

C. Stakeholder register

D. Stakeholder management plan

11 Soliciting feedback from stakeholders is important to the success of a project. If the project
manager does not include this as part of the project development process, she can encounter
plenty of problems later. The process of soliciting feedback and incorporating stakeholder ideas
into the project is called

A. Information Distribution

B. Buy-in

C. Progressive elaboration

D. Project approval

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12 During which Stakeholder Management process is work performance data an input, and work
performance information an output?

A. Identify Stakeholders

B. Plan Stakeholder Management

C. Manage Stakeholder Engagement

D. Monitor Stakeholder Engagement

13 Which of the following is the best definition of a stakeholder?

A. Your project team members, project sponsor and client

B. Any person or group who can affect or be affected by your project

C. The client, the project sponsor and external government agencies

D. Any person or group

14 If you are assessing each stakeholder as unaware, resistant, neutral, supportive or leading, what
technique are you using?

A. Brainstorming

B. Delphi technique

C. Analytical technique

D. Expert technique

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