4.

0 LEADING

4.1 WHAT IS LEADING?

Leading is another of the basic function within the management process "Leading is the use
of influence to motivate employees to achieve organizational goals" (Richard Daft).
Managers must be able to make employees want to participate in achieving an organization's
goals. Three components make up the leading function:
 Motivating employees
 Influencing employees
 Forming effective groups.
The leading process helps the organization move toward goal attainment.
4.2 MOTIVATIONS

Motivation in management refers to the factors that cause, channel and sustain an employee’s
behaviour. It is an essential quality for leading. Motivation is generally understood as the
driver or desire to do things.
4.2.1 THEORIES OF MOTIVATION

Motivational theory is tasked with discovering what drives individuals to work towards a
goal or outcome. Businesses are interested in motivational theory because motivated
individuals are more productive, leading to more economic use of resources.

Content Theories: The content theories find the answer to what motivates an individual and
is concerned with individual needs and wants. Following theorists have given their theories of
motivation in content perspective:
1. Maslow’s need Hierarchy
2. Herzberg’s Motivation-Hygiene Theory
3. McClelland’s Needs Theory
4. Alderfer’s ERG Theory

Process Theories: The process theories deal with “How” the motivation occurs, i.e. the
process of motivation and following theories were given in this context:
1. Vroom’s Expectancy Theory
2. Adam’s Equity Theory
3. Reinforcement Theory
4. Carrot and Stick Approach to Motivation
4.2.2 HOW MAYBANK MOTIVATIONS

Through a wide variety of programmes their foster diversity, teamwork, personal

development and leadership, ensuring that staff are fully engaged and invested both in their
own growth and that of the Group.
Since a Maybank's transformation journey began in late 2008, have already seen their efforts
and initiatives bearing fruit. Initiatives are in place to strengthen the alignment of their
leadership and workplace culture with Maybank's Vision, Mission and Strategy.
The key to aligning with the Group’s Vision and Mission starts with building and sustaining a
great workplace for their employees and offering an environment and climate that is
conducive to and harnesses employees’ talents and strengths.
Maybank's people transformation initiatives continue to be focused on developing and
building a strong leadership team, significantly improving their capability to attract the right
talent, inculcating a high performance culture, creating opportunities for development and
growth both personally and professionally, providing access to continuous learning and
strengthening our holistic rewards framework that acknowledges excellent performance.
4.3 LEADERSHIP

The individuals who are the leaders in an organization, regarded collectively and the activity
of leading a group of people or an organization or the ability to do this.

4.3.1 DIFFERENT BETWEEN MANAGEMENT AND LEADERSHIP

MANAGEMENT
the process of getting thing
done and the emphasis is LEADERSHIP
on tasks and things rather
than people the process of directing and
inspiring people towards a
common goal

 All managers are leaders but not all leaders are managers
 Both leadership and management are important. A manager with good leadership
skills will be able to motivate employees to work effectively and efficiently
4.3.1 THEORIES OF LEADERSHIP

Just as management knowledge is supported by various theories, the leadership function of

management too is authenticated by various theories. While the behavioural theories of
leadership focused on discovering the constant relationship between leadership behaviours
and the group performance, the contemporary theories emphasized the significance of
situational factors (such as stress level, job structure, leader’s intelligence, followers’ traits,
etc.) as well.
4.3.3 HOW MAYBANK LEADERSHIP