Interaction ID: 9723358

Conversation Between:
Customer Name: Sulemana
Agent Name: null

Started: 10/25/2023, 7:22:21 PM

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[10/25/2023, 7:22:21 PM] from: Athena™ :: Please select an option below
[10/25/2023, 7:22:24 PM] from: Sulemana :: Deposits
[10/25/2023, 7:22:24 PM] from: Athena™ :: Please select an option below
[10/25/2023, 7:22:30 PM] from: Sulemana :: Deposits
[10/25/2023, 7:22:38 PM] from: Sulemana :: Made a deposit and it's not showing on
my account
[10/25/2023, 7:22:38 PM] from: Athena™ :: Which method did you use
[10/25/2023, 7:22:43 PM] from: Sulemana :: Vodafone
[10/25/2023, 7:22:43 PM] from: Athena™ :: Please enter the amount deposited
[10/25/2023, 7:22:50 PM] from: Sulemana :: 40
[10/25/2023, 7:22:50 PM] from: Athena™ :: Please enter the deposit date and time
for this transaction (dd/mm/yy - hh:mm)
[10/25/2023, 7:24:12 PM] from: Sulemana :: 25/10/2023 04:36
[10/25/2023, 7:24:12 PM] from: Athena™ :: Please copy and paste the confirmation
SMS received for this transaction
[10/25/2023, 7:24:41 PM] from: Sulemana :: I can’t copy and paste
[10/25/2023, 7:24:41 PM] from: Athena™ :: Do you have a clear copy of the proof of
deposit for this transaction with you?
[10/25/2023, 7:24:48 PM] from: Sulemana :: Yes
[10/25/2023, 7:24:48 PM] from: Athena™ :: Great, thank you for the information. You
are in our chat queue, please wait for the next available agent.
[10/25/2023, 7:27:34 PM] from: Sulemana ::
[10/25/2023, 7:27:34 PM] from: Sulemana :: attachment: image.jpg
[10/25/2023, 7:27:34 PM] from: Athena™ :: Still finding you an agent...
[10/25/2023, 7:28:02 PM] from: Sulemana :: Ok
[10/25/2023, 7:28:02 PM] from: Athena™ :: Hang on we're nearly there...
[10/25/2023, 7:30:34 PM] from: Sulemana :: Customer has disconnected.
[10/25/2023, 7:30:44 PM] from: Sulemana :: Customer has connected.
[10/25/2023, 7:31:49 PM] from: Sulemana :: I can’t keep on waiting
[10/25/2023, 7:31:49 PM] from: Athena™ :: It's a busy day today! Please bear with
us!
[10/25/2023, 7:32:19 PM] from: Sulemana :: I want to stake
[10/25/2023, 7:32:19 PM] from: Athena™ :: It's a busy day today! Please bear with
us!
[10/25/2023, 7:33:11 PM] from: Sulemana :: Customer has disconnected.
[10/25/2023, 7:33:34 PM] from: Sulemana :: Customer has connected.
[10/25/2023, 7:34:46 PM] Notice :: Interaction Ended
[10/25/2023, 7:34:46 PM] from: Athena™ :: Question 1/2 : How satisfied are you with
the service received from the agent who helped you?
[10/25/2023, 7:35:06 PM] from: Athena™ :: Question 2/2 : Based on your experience
with us thus far, how likely are you to recommend Betway to a friend or colleague?
[10/25/2023, 7:35:32 PM] from: Athena™ :: Interaction Transcript
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