LC

LAURA CASTELLANO
lauvalencastellano@gmail.com | 678-727-8501 | Loganville, GA 30052

Summary

Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor
delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and
readiness to adapt to different situations.

Skills

Fluent in English and Spanish Computer Proficiency

Interior and Exterior Cleaning Team Cooperation
Multitasking and Prioritization Gift Wrapping
Oral and Written Communication Decision Making
Client Service Friendly and Helpful
Store Policies and Procedures Customer Service
Attention to Detail Order and Refund Processing
Merchandise Recommendations Issue and Complaint Resolution
Excellent Written and Verbal Communication Translation and Interpretation Services
Flexible Hours Retail Sales Customer Service

Experience

Guess Factory Store | Lawrenceville, Assisted customers with finding the right product for their needs.
Georgia Provided product information and answered customer questions.
Assistant Store Manager Demonstrated knowledge of store products and services.
06/2023 - Current
Performed cashier duties, such as ringing up sales, processing payments
and issuing receipts.
Greeted customers upon entering the store and provided assistance.
Stocked shelves with merchandise according to company standards.
Organized displays to attract customers and promote sales.
Processed returned merchandise according to company policies.
Promoted special offers and discounts to encourage additional purchases.

MULTISERVICES PREPARER MJ LLC | Promoted high customer satisfaction by resolving problems with
Lawrenceville, Georgia knowledgeable and friendly service.
Customer Service Representative From Answered incoming calls and emails, providing frontline customer support
Home or assistance with product and service transactions.
11/2021 - 07/2023 Remained calm and professional in stressful circumstances and effectively
diffused tense situations.
Answered inbound calls, chats and emails to facilitate customer service.
Demonstrated excellent communication skills in resolving product and
consumer complaints.
Developed strong customer relationships to encourage repeat business.
Consulted with customers to resolve service and billing issues.
Assisted customers with making payments or establishing payment plans

MULTISERVICES PREPARER MJ LLC |
Lawrenceville, Georgia
Translator and Interpreter From Home
(seasonal)
11/2021 - 07/2023
I&L GENERAL SERVICES LLC |
Lawrenceville, Georgia
Cleaning Assistant
06/2022 - 06/2023
Kay Jewelers | Conyers, GA
Assistant Store Manager
03/2022 - 05/2022
TINA SHOP VZLA | MARACAIBO,
ZULIA
Owner
01/2020 - 09/2021
to bring accounts current.
Fielded customer complaints and queries, fast-tracking for problem
resolution.
Spanish to English document translator
Delivered translation services to clients.
Proofread translations to identify and correct punctuation, grammatical
and translation errors.
Generated video subtitles and developed translations in target language.
Prepared subtitle and transcript copy for videos and online presentations.
Proofread, edited and revised translated documents.
Used electronic listening system to listen to speakers' statements,
determine meanings and prepare translations.
Cleaned windows, glass partitions and mirrors with cleaners and sponges.
Vacuumed carpeted areas and mopped solid surfaces with proper chemical
solutions.
Sanitized frequented areas and equipment using approved supplies.
Removed trash bags, broke down boxes and placed recyclable materials in
designated disposal areas.
Collected trash from floors within hallways, bathrooms and work areas.
Kept bathrooms in clean, functional condition by scrubbing stalls,
sanitizing sinks and tidying storage shelves.
Restocked supplies, replacing toiletries, liners and soaps.
Mixed water and detergents in containers to prepare chemical cleaning
solutions.
Appraised inventory levels on frequent basis, ordering new merchandise to
keep quantities well-stocked.
Provided leadership support during peak business hours by motivating
staff members to meet targets.
Handled scheduling for store shifts to achieve adequate staffing.
Oversaw daily cash handling procedures, reconciling discrepancies as
necessary.
Checked monthly sales and performance reports to support operational
planning and strategic decision-making.
Used excellent verbal skills to engage customers in conversation and
effectively determine needs and requirements.
Greeted each customer and offered assistance in finding requested items,
helping boost customer satisfaction and retention.
Kept calm and applied strong problem-solving and interpersonal skills to
resolve conflicts.
Followed company policies, rules and procedures to promote company
goals and maintain safety.
Restocked shelves, racks and bins with latest merchandise and changed
signage to promote special items.
Arranged merchandise for display to highlight new styles, attract
customers and enhance sales.
Used product knowledge to suggest items to match client needs.
Handled price checks, merchandise transfers and fitting room returns to
keep store orderly and efficient.
Calculated pricing, applied discounts and collected payments to process
 transactions.
Assisted customers by asking open-ended questions to understand needs
and suggest suitable merchandise.
Greeted customers to determine wants or needs.
Performed floor moves, merchandising, display maintenance and
housekeeping to keep sales areas well-stocked, organized and current.
Cleaned shelves, counters and tables to maintain organized store.
Opened and closed cash registers by counting money, separating charge
slips and balancing drawers.
Computed purchases and received and processed cash or credit payment.
Bagged or packaged purchases and wrapped gifts.
Ticketed, arranged and displayed merchandise to promote sales.
Described merchandise and explained use, operation and care.
Placed special orders or called other stores to find desired items.

Education and Training

Discovery High School | Lawrenceville, GA

High School Diploma
05/2023
HONOR GRADUATE
2023 Honor Roll
3.7 GPA

CENTRO VENEZOLANO AMERICANO DEL ZULIA - CEVAZ | MARACAIBO

BILINGUAL DEGREE
08/2021

SAN FRANCISCO DE ASIS | MARACAIBO

10TH GRADE DEGREE
07/2021

Future Leadership At Guess Factory Store | Lawrenceville, GA

FUTURE LEADERSHIP CERTIFICATE