National University

Business Communication
SAMPLE QUIZ #02

MCQ’s
1. What does "ROI" stand for in the context of business communication?
A) Return on Investment
B) Return on Information
C) Return on Incentives
D) Return on Influence
Answer: A) Return on Investment

2. Which of the following is NOT a typical communication channel in business?

A) Email
B) Face-to-face meetings
C) Social media
D) Refrigeration
Answer: D) Refrigeration

3. What is the primary purpose of a business proposal?

A) To inform about company achievements
B) To announce a new product launch
C) To persuade or convince a potential client or investor
D) To discuss internal employee matters
Answer: C) To persuade or convince a potential client or investor

4. Which of the following is an example of non-verbal communication?

A) Phone call
B) Text message
C) Handshake
 D) Email
Answer: C) Handshake

5. When drafting a business report, what is the purpose of an executive summary?

A) To provide a detailed analysis of findings
B) To summarize the key points for busy executives
C) To list all references and sources
D) To outline the table of contents
Answer: B) To summarize the key points for busy executives

6. Which of the following is a barrier to effective communication in a business

setting?
A) Open and honest feedback
B) Active listening
C) Cultural differences
D) Clarity and conciseness
Answer: C) Cultural differences

7. In the context of business writing, what does the acronym "FAQ" stand for?
A) Frequently Asked Questions
B) Free Advertising Quota
C) Formally Acknowledged Queries
D) Financial Assistance Quotient
Answer: A) Frequently Asked Questions

8. Which of the following is an essential element of a well-structured business

email?
A) Long paragraphs
B) Overuse of jargon and technical terms
C) A clear subject line
D) Excessive use of emoticons
 Answer: C) A clear subject line

9. What is the purpose of a SWOT analysis in business communication?

A) To list your personal strengths and weaknesses
B) To identify opportunities and threats in the business environment
C) To create a detailed product manual
D) To draft a marketing plan
Answer: B) To identify opportunities and threats in the business
environment

10. Which of the following is an example of upward communication in an

organization?
A) A manager providing instructions to a subordinate
B) An employee reporting their progress to their supervisor
C) A customer making a product inquiry to a company
D) A company sharing its financial results with shareholders
Answer: D) A company sharing its financial results with shareholders

True/ False

1. Non-verbal communication includes only facial expressions and gestures. False

2. Formal language is always more effective in business communication than

informal language. False

3. The primary purpose of a business plan is to secure funding from investors. True

4. Feedback is a one-way process in effective communication. False

5. Proofreading is not necessary for professional business documents. False
6. Active listening involves not only hearing but also understanding and responding
to the speaker. True

7. In business emails, the subject line is optional and can be omitted. False

8. In intercultural business communication, it's unnecessary to be aware of cultural

differences as they don't significantly impact communication. False

9. A memo is typically used for external communication with clients and customers.
False

10. True/False: A SWOT analysis assesses an organization's internal strengths and

weaknesses but does not consider external opportunities and threats. False