33 Maxwell Court

Lordship Lane Estate

Dulwich Common
London SE22 8NT

Mark McGibbon Mobile: 07468894446

Telephone: 02086937919
Email: mark-mcgibbon@hotmail.com

I possess over ten years work experience in a customer service facing roles and held teaching, mentorship and
head coaching positions in schools, youth clubs and sporting programmes where I educated adults and young
people and children about the importance health, nutrition, sports and fitness. I prepared teaching programmes
and delivered classes in football, sprinting, weight training and physical fitness. I worked with a number of school
authorities and other teaching professionals within London. I proved to be an effective communicator by teaching
sports and fitness and mentoring classes to a broad client-base. I also travelled to various countries (ie.
Denmark, Serbia, Romania, Greece and Wales to teach sports and fitness and as a result I have learnt several
languages.

More recently, I lived in Denmark as a hair stylist interacting with clients on a daily basis using my experience to
produce complex hair designs, diagnose hair conditions and give treatments. I also managed all aspects of salon
management including building maintenance, sales, accounting and online advertising and promotion using my
computer skills and increased client based and profitability. In the salon, I held coaching classes to share my
expertise and teach individuals interested in hair dressing the art of barbering and offered apprenticeships.

Overall, I have a solid work history in customer facing roles and am confident and effective communicator and
have a professional approach in performing my duties to exceed my client expectations.

Qualifications Year
Archbishop Tenisons, London Sept 1991- June 1996
Certificate of Secondary Education (Grades):
English (C), Maths (C), Art (A*), Physical Education (C), Technology (C) and Science (B)

Southwark College, London

City and Guilds Sports and Recreation Sept 1996 – June 1997
‘A’ Level Physical Education Sept 1997 – June 1998

Premier Training International, London

Fitness Trainer Award June 2001
Anatomy and Physiology, Components of Fitness, Teaching skills and Practical Application of Individual
Exercises, Exercise Safety and First Aid

Sports Massage Therapy June 2001

Assessing injuries and/or developing injuries, diagnose and perform treatments cure injuries and support clients
as they return back to action, rehabilitation and ultrasound techniques; everyday relaxation and massage
techniques, help client for relaxation and promote flexibility.

FA Level 2 – Coaching Badge 2010

Active IQ – Fitness Instructor 2010

Boxercise Instructor 2009

Computer Software Knowledge

Microsoft Software: Word, Excel, PowerPoint and Outlook

Work Experience Year

Recreation Assistant & Lifeguard Feb 2001 – Jan 2002
Wavelengths Leisure Centre, Giffin Street, Deptford, Lewisham, London SE8 4RJ
This leisure centre offers a range of recreational facilities including swimming, gym and indoor activities to the
general public and schools. I was based in recreation department.

Customer Service: Meet and greet clients and promote recreation facilities to customers by giving tour guides of
facilities to groups and individuals, undertake fitness assessments, discuss sports and fitness aspirations, give
advice and recommend recreational activities to suit their lifestyle and fitness goals, undertake physical
assessment to assess their fitness levels and drafted fitness programmes to suit their objectives, monitor/update

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clients on their progress, health, training and performance. I also undertook shifts as duty lifeguard and
supervised public swimming pool to protect swimmers.

Fitness Instructor / Personal Trainer Feb 2002 – Mar 2003

The Village Health Club, Weston Drive, Caterham, Surrey CR3 5XY

Customer Service: Meet clients and conduct fitness assessments and prepare fitness programmes and gave
gym inductions about health and safety and correct use of gym equipment. Offered client personal training on a
one to one based around the client’s fitness status and tailored to their individual fitness levels and goals. Also
gave gym classes, which included aerobic workout, group circuit training classes and sports massage therapy.

Fitness Instructor/Personal Trainer Apr 2003 – May 2004

The Kensington Close Hotel, Wrights Lane, Kensington, London W8 5SP
Kensington Close Hotel is an elegant hotel with a health club and leisure centre with latest gym equipment and
spa facilities. I was situated in the gym to assist clients with training, ensure safe equipment use and offer gym
classes and one-to-one fitness training.

Customer Service: Meeting and greeting customers, teaching and advising on use of gym equipment, design
and supervise personal exercise programmes, held regular fitness updates to monitor performance. Teaching
aerobic, group circuit training classes and I also obtained a First Aid and CPR Certificate.

Professional Football Player/Coach May 2004 – Aug 2007

Birkerloed Football Club, Budbingebej, 212 – 316, 2860 Søborg, Denmark
A semi-professional football club that played professional games within the Danish league.

Football Player: I played in first team position as a Ring Wing Midfielder in professional matches. My duties
consisted of daily training exercises on the field and in the gym to promote and maintain physical and match
fitness. I also played friendly games to promote fitness and rehearse football techniques.
Coach: I also coached and mentored 14s to 16s youth teams in all areas of professional football including set
foot rules changes, ball control, passing ball techniques, body & ball co-ordination and reading and contingent
game plays.

Youth Worker Assistant Sept 2007 – Dec 2008

Southwark Springboard, Old Kent Road, London SE15
Springboard Southwark is a charity organisation that offers work based learning activities and apprenticeships for
children, young people help them transition into paid employment.

Coach and Teach: I worked with young people from 10 to 19s under a NEAT programme, I prepared itineraries
for teaching sessions, conduct field trips, physical education, football techniques, football matches and fitness
training activities. I prepared budgets, activity sheets, travel expenses, order sports equipment. I also conducted
health and safety and conduct risk assessments for potential day trips. I prepared progress reports and met
regularly with tutors and parents to discuss pupils’ progress and areas for improvement.

Sports Coach Jan 2009 – Aug 2011

2010
XSPORT, 5 Locke King Road, Weybridge, Surrey KT13 0SY
This was a sport company that offers sport professional services to schools, council run boroughs and local
governments to work with young adults and children and those with special needs to promote health and fitness
and coach in-schools and after school clubs. My duties were rostered so I worked with a number of schools and
clubs on scheduled basis but I specialised in sports working with children with special needs.

Lessons Coached: I taught football, netball, tennis, cricket, weightlifting, aerobic workouts, circuit training and
indoor gym exercises including boxercise and 16 plus fitness programmes. I taught game rules, playing
techniques, control of movement and drilling plays for strength building all from basic, intermediate to advanced
levels to suit needs of clients.
Schools and Clubs: I worked with children from 5 to 11 up to 16 plus and worked with Cobham Allstars FC and
Therfield School as well as various after school clubs.
Mentoring: I worked with children on character building and mentoring to assess sporting and career aspirations,
drafted sporting programmes and techniques to build skills in chosen sport. Gave verbal and written updates and
progress reports to schools and club leaders as well as recommendations to improve sporting programmes.
General: I drafted leaflets to promote business to local councils, contacted and attended meetings to discuss use
of services, prepared tenders and agreed budgets and service level agreements.
Recruitment: Advertised for sports coaches, conducted recruitment campaigns, interviewed and shortlisted
potential candidates for trial sessions.

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Hairstylist/Barber Aug 2011 – July 2016
Nube Salon, Valkendorfsgade No. 19, St. Th 1151 Copenhagen, K, Denmark
Customer Service: Managed reception area, answer telephone and making client bookings, advising on and
selling hair products, advising on salon hair styling prices and collating prices and collecting funds from
customers.
Hair Styling/Barbering: performed hair styling, cutting, colouring and trimming for clients and advise on
appropriate hair styles suitable for condition and length of hair, diagnose hair conditions and recommended and
performed suitable treatments to correct hair conditions and promote healthy hair.
Barbering Mentorship: holding barber classes and attending youth mentoring programmes to teach aspiring
barbers the art of hair styling techniques, conducting practical classes and explaining use of barbering equipment
and importance of salon hygiene.
Salon Management: I supervise and managed junior barbers, responsible for health and safety of salon, conduct
regular risk assessments, check maintenance of salon equipment, assist with company accounts, book-keeping,
and bank reconciliation and tax returns. I also am responsible ordering of salon products and equipment.
Networking: I set up computer records for clients and online appt system, advertised company salon services
online with promotional offers and an online hair styling library for existing/new customers to view our work and a
feedback option to get ideas for improvement which used to introduce TV, gaming activities and light refreshments
while customers wait for their stylist.

Delivery Driver DPD

Multi drop deliveries
August2016– Dec 2016

Delivery Driver BMW Park Lane

Jan-2017-2020 Jan
Deliveries of exotic cars in and around London

Key Worker for Asylum Seekers

Jan 2020 - July 2021

Thames Water Sampler

Aug 2021 - Dec 2021

Dec 2021- Dec 10th 2022

Unemployed.

Dec 2022
Bus Driver Go-Ahead - Present

Supporting information

To date, my work history has being customer orientated environment and throughout I have developed a solid
understanding of the principles of customer service and visitor excellence as well as being knowledgeable about
company facilities/services and pricing and the importance of not only health and safety but the holding of regular
equipment inspections and risk assessments to safeguard the company and visitors and reporting of any
concerns and taking of immediate actions.

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