LOVELY STA.

MARIA
Pampanga, Philippines, 2012 | +63 9974886534 | kenrobinstamaria@gmail.com

SUMMARY
Productive employee with proven track record of successful project management and
producing quality outcomes through leadership and team motivation. Works with clients to
determine requirements and provide excellent service.
Responsible, passionate about delivering outstanding quality and service.
Offering years of experience in industry with history of recognition for performance.

EXPERIENCE
04/2022 to Current Branch Manager
CreditAccess Philippines Financing Company Inc.
One San Miguel Ave., Pasig, Philippines
 Built strong rapport with new and existing clients to better serve
financial needs and promote branch loyalty.
 Reviewed loan applications to deliver on company targets.
 Mentored staff to increase sales success and productivity.
 Completed audits and checklists to achieve regulatory
compliance.
 Developed annual branch business plans for maximum
profitability and effectiveness.
 Performed appraisals for branch staff and made training
recommendations to develop capabilities and skills.
08/2020 to 04/2022 Senior Account Officer I
CreditAccess Philippines Financing Company Inc.
One San Miguel Ave., Pasig, Philippines
 Kept precise records of incoming and outgoing payments, for
organizational purposes.
 Managed the processing of payments and refunds both over the
phone and through email.
 Prepared month-end reports as requested by accounting
managers, including budgets, expenditures and other finances.
 Delegated tasks and coordinated workflow to expertly manage
accounting team.
 Kept accounting spreadsheets up to date with customer
information, payments and other finances for organizational
purposes.
07/2018 to 08/2020 Account Officer I
CreditAccess Philippines Financing Company Inc.
One San Miguel Ave., Pasig, Philippines
 Proactively called clients with outstanding invoices to request
for payment, following up until paid.
 Ensured invoices and credit notes were promptly logged,
 processed and paid by conducting audits.
 Efficiently and proactively managed client communications
regarding account information, payments and other financial
questions.

SKILLS
Administrative Support:
 Proficient in MS Office Suite (Word, Excel, PowerPoint, Outlook)
 Data entry and management
 Calendar management and scheduling
 File organization and documentation
Customer Service:
 Excellent communication skills
 Responding to inquiries and resolving customer issues
 Managing customer feedback and reviews
 Providing timely and accurate information
Project Management:
 Task coordination and project scheduling
 Monitoring project progress and reporting
 Time management and prioritization
Technical Proficiency:
 Familiarity with virtual meeting platforms (Zoom, Microsoft Teams)
 Basic knowledge of cloud-based storage and file sharing (Google Drive)
 Internet research and data analysis
 Quick learner of new software and tools

EDUCATION
TERTIARY Bachelor of Science
04/ 2004 San Rafael National Trade School
Caingin, San Rafael, Bulacan, Philippines