DBP Citizens Charter 2021 1st Edition CART Approved 1

DEVELOPMENT BANK OF THE
PHILIPPINES
CITIZEN’S CHARTER
2021 (1st Edition)
Page 1 of 260
I. Mandate:
The Development Bank of the Philippines (DBP) is the country’s premier

development financing institution. As a government-owned policy bank,
DBP actively supports projects and programs that are aligned with the
National Government’s priority development programs and inclusive
growth initiatives. The bank’s development initiatives are primarily directed
at supporting growth in its priority sectors: infrastructure and logistics,
environment, social services and community development, and small and
medium enterprises. The bank also expands credit access for the following
sectors: local government units, water districts and electric cooperatives.
DBP is a universal bank and was granted an expanded commercial
banking license in 1995.
II. Vision:
By 2022, DBP is a one-trillion Bank capable of supporting and

spearheading development in half of the Philippine countryside.
By 2028, DBP is a preeminent development bank, actively engaging
stakeholders towards greater financial inclusivity.
By 2040, DBP is a world-class infrastructure and development financial
institution and proven catalyst for a progressive and prosperous
Philippines.
III. Mission:
❖ To support infrastructure development, responsible entrepreneurship,

efficient social services and protection of the environment.
❖ To work for raising the level of competitiveness of the economy for
sustainable growth.
❖ To promote and maintain the highest standards of good governance.
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IV. Service Pledge:
We, the officers and employees of the Development Bank of the

Philippines, are entrusted with the citizens’ welfare and needs.
We commit to:
Do every task and responsibility promptly, efficiently, courteously and

to your heart’s desire;
Be steadfast in our resolve to serve with the highest degree of integrity,
transparency, and the strictest of service standards;
Pave the way to our greatest achievement: the 100% satisfaction of
our clients and stakeholders.
We are always ready to serve you the best way we know how – as the
authorized and properly identified personnel to transact with you – from
Mondays to Fridays, <08:00 a.m. to 05:00 p.m.> sans noon beak.
Quality Service is our Pledge, For a more empowered citizen – YOU.
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LIST OF SERVICES
EXTERNAL SERVICES .................................................................................................. 7

BRANCH BANKING SECTOR....................................................................................... 8
1. Opening of New Accounts (Peso/Dollar Regular Savings, Current Account,
Special Savings, Option Savings, Pesos/Dollar Time Deposit) ....................................... 9
2. Renewal/rollover of Option, Special Savings and Time Deposit ............................... 11
3. Application for Replacement of ATM Card .................................................................... 12
4. Filing of ATM Complaints ................................................................................................. 14
5. Cash Deposit (Single Deposit)......................................................................................... 15
6. Check Deposit .................................................................................................................... 16
7. Cash Withdrawal ................................................................................................................ 17
8. Inter-branch Cash Withdrawal ......................................................................................... 19
9. Check Encashment (On-Us) ............................................................................................. 21
10. Check Encashment (Inter-branch) ................................................................................ 22
11. Purchase of Manager’s Check ....................................................................................... 24
12. Checkbook Request ........................................................................................................ 26
13. Handling of Walk-In Complaints ................................................................................... 28
14. Issuance of EC Card (OFWs / OFW Beneficiaries) .................................................... 30
15. Overseas Remittance – Credit to DBP Account ......................................................... 32
16. Overseas Remittance – Credit to Other Bank Account ............................................ 34
17. Overseas Remittance – Cash Pick-Up ......................................................................... 36
18. Payment Institutions ....................................................................................................... 38
DEVELOPMENT LENDING SECTOR ......................................................................... 40
1. Loan Inquiry, Counseling and Processing .................................................................... 41
TRUST BANKING GROUP ........................................................................................ 108
1. Client Inquiry..................................................................................................................... 109
2. Account Opening (Unlad Panimula Money Market Fund) for Individuals.............. 111
3. Account Opening (Unlad Panimula Money Market Fund) for Corporations .......... 115
4. Account Opening (Investment Management Account) ............................................. 120
5. Account Opening (Trust and Other Fiduciary Services) .......................................... 125
6. Redemption from the Unlad Panimula Money Market Fund .................................... 132
ACQUIRED ASSETS DEPARTMENT ....................................................................... 133
1. Conduct of Public Bidding ............................................................................................. 134
2. Processing of Cash Sale Recommendation for Declared/Preferred /Winning
Bidder ..................................................................................................................................... 136
3. Procedure for Refund of Deposits for Cash/Negotiated Sales ................................ 137
4. Procedure for Forfeiture of Deposits for Cash/Negotiated Sales ........................... 138
CORPORATE AFFAIRS DEPARTMENT .................................................................. 139
1. Processing of Requests for Information (FOI) via Email .......................................... 140
2. Processing of Requests for Information (FOI) through the Branches or Lending
Centers ................................................................................................................................... 141
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3. Processing of Requests for Information (FOI) via Email .......................................... 142
4. Processing of Requests for Information (FOI) through Branches and Lending
Centers ................................................................................................................................... 143
CUSTOMER EXPERIENCE MANAGEMENT DEPARTMENT ................................ 144
1. Handling of Complaints Received Via Social Media .................................................. 145
2. Handling of Simple Complaints Received via Walk-in .............................................. 147
3. Handling of Simple Complaints Received Via Email ................................................. 150
4. Handling of Simple Complaints Received via Phone Call ........................................ 152
5. Handling of Simple Complaints coursed through Regulatory Agencies (Bangko
Sentral ng Pilipinas, Governance Commission for GOCCs, Presidential Complaint
Center, Civil Service Commission-Contact Center ng Bayan, etc.) ............................ 155
6. Handling of Complex Complaints Received via Walk-in .......................................... 157
7. Handling of Complex Complaints Received Via Email ............................................. 160
8. Handling of Complex Complaints Received via Phone Call .................................... 163
9. Handling of Complex Complaints coursed through Regulatory Agencies (Bangko
Sentral ng Pilipinas. Governance Commission for GOCCs, Presidential Complaint
Center, Civil Service Commission-Contact Center ng Bayan, etc.) ............................ 166
10. Handling of Highly-Technical Complaints Received via Walk-in .......................... 169
11. Handling of Highly-Technical Complaints Received Via Email ............................. 172
12. Handling of Highly Technical Complaints Received via Phone Call .................... 175
13. Handling of Highly-Technical Complaints coursed through Regulatory Agencies
(Bangko Sentral ng Pilipinas. Governance Commission for GOCCs, Presidential
Complaint Center, Civil Service Commission-Contact Center ng Bayan, etc.) ........ 178
14. Accomplishment of Customer Feedback Form (online e-Survey) via QR code . 181
15. Accomplishment of Customer Feedback Form (Pen and Paper) ......................... 183
OFFICE OF THE CORPORATE SECRETARY ........................................................ 184
1. Release of Bank documents to External Parties (Board and Board-level
Committee Minutes/Resolutions, Supporting Papers and Other Documents) ......... 185
2. Request for Issuance of Secretary’s Certificate or Certification............................. 188
INTERNAL SERVICES ............................................................................................... 190
HUMAN RESOURCE MANAGEMENT GROUP ....................................................... 191
HUMAN RESOURCE ADMINISTRATION DEPARTMENT ............................................... 191
1. Filling Up of Vacant Position ........................................................................................ 192
2. Application for Employment ......................................................................................... 196
3. Conduct of Pre-Employment Examination ................................................................ 197
4. Filling of Complaints (Via Email).................................................................................. 198
5. Hiring of Qualified Applicant......................................................................................... 200
6. Promotion/Promotion with Rank Conferment .......................................................... 203
7. Onboarding/ Assumption .............................................................................................. 205
8. Processing of Payroll of DBP Employees ................................................................. 208
9. Issuance of Certificate of Leave Without Pay ........................................................... 210
10. Issuance of Authority to Travel Abroad ................................................................... 211
11. Acceptance of Resignation/Retirement/Transfer to Other Government Agency
.................................................................................................................................................. 213
12. Issuance of Certification of Employment with Compensation ........................... 215
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13. Issuance of Certification of Inclusion in the BIR Alpha list and BIR 2316 Form
.................................................................................................................................................. 216
14. Processing of Alpha list and Submission of 2316 Forms to BIR ....................... 218
15. Retrieval of 201 File Documents ................................................................................ 221
16. Issuance of Service Record ........................................................................................ 222
17. Issuance of Certification of Employment without Compensation ..................... 224
18. Verification of Employment Information .................................................................. 226
LEARNING AND DEVELOPMENT DEPARTMENT .......................................................... 227
1. Processing of Request for Travel Authority for Official Training/Study Abroad
on Full Scholarship ............................................................................................................. 228
2. Processing of Request for Training Certification .................................................... 229
3. Processing of Request for Certification on Service Obligation Requirements 230
4. Processing of Request for Virtual Study Visit .......................................................... 231
EMPLOYEE RELATIONS DEPARTMENT – HEALTH AND WELLNESS UNIT............. 233
1. Processing and Approval of Medical Claims ............................................................ 234
OFFICE OF THE CORPORATE SECRETARY ........................................................ 236
1. Request for Copies of Board/Board-level Committee Resolutions and their
Supporting Documents, Administrative Issuances, and other documents .............. 237
2. Request for Issuance of Secretary’s Certificate or Certification............................. 239
3. Request for Accounts Verification/Authentication of Documents .......................... 241
4. Request for No Gift Policy Opinion .............................................................................. 243
5. Request for Numbering of DBP Administrative Issuances ...................................... 245
6. Request for Numbering of Travel Assignment Order................................................ 247
LEGAL SERVICES GROUP....................................................................................... 248
1. Issuance of Clearance of No Pending or With Pending Administrative Case ...... 249
2. Certification of No Pending or With Pending Administrative Case ........................ 250
3. Notarization of Documents ............................................................................................ 252
FEEDBACK AND COMPLAINTS MECHANISM ...................................................... 254
ANNEX “A” ................................................................................................................. 256
ANNEX “B” ................................................................................................................. 257
ANNEX “C” ................................................................................................................. 259
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EXTERNAL SERVICES
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BRANCH BANKING SECTOR
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1. Opening of New Accounts (Peso/Dollar Regular Savings, Current
Account, Special Savings, Option Savings, Pesos/Dollar Time
Deposit)
Individual Clients and Legal Entities may open savings/time deposit accounts for a
specific purpose (i.e., personal savings, corporate/LGU disbursement.)
Office or Branch Banking Sector – Branches/Branch-Lite Units/Financial
Division: Center (FC)
Classification: Simple
Type of G2C – Government to Citizen
Transaction: G2B – Government to Business Entity
G2G – Government to Government
Who may avail: Individual and Legal Entities
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
One (1) Valid ID See Annex A
Registration Certificate for Legal Entities, as applicable (1 copy) DTI/SEC/CDA
Corporate Documents i.e., Articles of Incorporation/Partnership, Board Company-issued/
Resolution, By-Laws, General Information Sheet, Business Permit, as Government-issued
applicable (1 copy each)
LGU Documents i.e., Sangguniang Resolution, Charter/Law Creating LGU of
the LGU, as applicable (1 copy each), Certificate of Appointment, Jurisdiction/DILG/
Oath of Office Department of Finance
Account Opening Forms i.e., CIFF, DRF, 2 copies of Signature Cards, DBP-issued
Data Privacy Consent Form, Beneficial Owner (if applicable), E-Gov
Enrollment Form (if applicable), DBP2 forms (if applicable)
See Annex B for Additional Basic Requirements -
AGENCY FEES TO PROCESSING PERSON
CLIENT STEPS
ACTIONS BE PAID TIME RESPONSIBLE
1. Proceed to New 1. Interview and None 10 minutes Customer Service
Accounts Section for brief the client on Associate (New
interview and the existing bank Accounts)
briefing rules, regulations
and requirements
and request
signature of client
on the Data Privacy
Consent Form
2. Submit the 2. Receive, review None 10 minutes Customer Service
applicable basic and check validity, Associate (New
requirements accuracy and Accounts)
(Please refer to completeness of the
Annex B) basic requirements.
3. Fill out account 3. Review and None 20 minutes Customer Service
opening forms authenticate filled Associate (New
out forms. If in Accounts)
order, assigned
account number
and open the
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account in the
Deposit System.
4. Deposit the 4.1 Receive and None 2 minutes Customer Service
required initial verify initial deposit. Associate (Teller)
amount.
4.2 Post the initial None 2 minutes Customer Service
deposit in the Associate (Teller)
Deposit System.
5. 5. None 1 minute Customer Service
Associate (New
Option 1) For Option 1) Release Accounts)
Current & Term initial Checkbook,
Deposits, claim CTD, Passbook
Checkbook or CTD
at the New Accounts
Section; claim
Passbook, if any.
Option 2) For Option 2) Release

accounts with ATM ATM Card
Card, return on set
date to claim the
card.
Total None 45 minutes
*The maximum duration for each activity applies upon complete and proper submission of documents. This does not include
waiting time which varies depending on the type of transaction/product being availed of and other causes beyond the control of
the frontline officer.
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2. Renewal/rollover of Option, Special Savings and Time Deposit
Depositors with existing Term Deposit Accounts may allow renewal/rollover of the
subject account/s based on the provided Letter of Instruction (LOI)/ Authority to Debit
(ATD) Form or terms of maturity.

Who may avail: Individual and Legal Entities
Client-issued/DBP-
Letter of Instruction (LOI)/Authority to Debit (ATD) Form (1 copy)
issued
Certificate of Time Deposit/CTD (1 copy) DBP-issued
Passbook (1 piece) DBP-issued
CLIENT STEPS
1. Proceed to the 1.1 Attend to None 9 minutes Customer Service
New Accounts client/s instruction Associate (New
Section and present and verify submitted Accounts)
CTD, Passbook and documents. If
Letter of Instruction complete, refer to
(LOI)/ Authority to Back Office for
Debit (ATD) Form, processing.
whichever is 1.2 Authorize the None 5 minutes CSA (UP-Branch
applicable. transaction/s (e.g. Services)/
Rollover of TD) Authorized
Signatory
2. Receive new 2. Release new None 1 minute Customer Service
CTD/updated CTD/updated Associate (New
passbook passbook Accounts)
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3. Application for Replacement of ATM Card
Depositors with existing DBP ATM accounts may apply for replacement of ATM Card in
case of loss or damage.
Office or Division: Branch Banking Sector – Branches/Branch-Lite Units/Financial

Center (FC)
Who may avail: Depositor with existing DBP ATM account
Old ATM Card if damaged (1 piece) DBP-issued
Affidavit of Loss if lost (1 copy) Notary Public
ATM Replacement Form
CLIENT STEPS
1. Proceed to the 1. Attend to client/s None 1 minute Customer Service
New Accounts request and provide Associate (New
Section. Application for ATM Accounts)
Card Replacement
Form for
accomplishment of
client
2. Accomplish the 2. Check validity, None 2 minutes Customer Service
replacement form accuracy and Associate (New
and surrender the old completeness of Accounts)
ATM Card or submit submitted
Affidavit of Loss, as requirements
applicable
3. Pay corresponding 3. ₱150.00 5 minutes For Cash payment:
fee: Customer Service
Associate (Teller)
Option 1) *If thru Option 1) *If over-
Cash, proceed to the-counter, receive
Customer Service payment and issue
Associate (Teller) to Official Receipt
pay over the counter (OR) For Debit to
Account:
Customer Service
Option 2) *If thru Option 2) *If Debit- Associate (New
Debit to Account to-Account, Accounts and CSA
(option box to be Forwards instruction (Branch Services)
checked in the ATM to CSA (Branch
Card Replacement Services) for
Form), wait for advice posting of
if debit is successful payment/debiting of
Page 12 of 260
account. Once
payment is posted,
inform the CSA
(NAC)
4. Return to New 4. Check validity of None 1 minute Customer Service
Accounts and OR and advise Associate (New
present OR client of the Accounts)
schedule of
availability of new
ATM Card
5. Return to the 5. Verify ID None 2 minutes Customer Service
branch on the presented Associate (New
scheduled date and Accounts)
bring one (1) valid
ID* to claim the new
ATM Card
6. Sign on the ATM 6. Issue new ATM None 2 minutes Customer Service
Logbook as proof of Card and PIN Form Associate (New
ATM card and PIN Accounts)
Form receipt
Total ₱150.00 13 minutes
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4. Filing of ATM Complaints
Depositors with existing DBP ATM account/s may file ATM-related complaints, subject
to appropriate evaluation/investigation depending on the complexity of the case.

Center (FC)
Transaction:
Who may avail: Depositors with existing DBP ATM account
ATM Card (1 piece) DBP-issued
ATM Transaction Customer Receipt (1 copy) DBP-issued
DBP Customer Complaint Record Form DBP-issued
CLIENT STEPS
1. Proceed to New 1. Attend to client’s None 3 minutes** Customer Service
Accounts Section request and provide Associate (New
client with the DBP Accounts)
Customer
Complaint Record
Form.
DBP Customer accuracy and Associate (New
Complaint Record completeness of the Accounts)
Form accomplished form.
3. Receive the 3. Inform client of None 2 minutes Customer Service
reference number for expected/possible Associate (New
the filed complaint date of resolution. Accounts)
and the contact Provide contact
details of the office details for follow up,
concerned, for if necessary.
possible follow up.
the frontline officer
**Only refers to accomplishing of Customer Complaint Record Form; Interview depends on the complexity of the complaint
Page 14 of 260
5. Cash Deposit (Single Deposit)
Acceptance and processing of over-the-counter (OTC) cash deposits of depositors with

existing DBP account/s or their authorized representative.

Center (FC)
Who may avail: Depositor with existing DBP account/s or Authorized
Representative
Cash Deposit Slip (1 copy) DBP-issued
CLIENT STEPS
1. Fill out Cash 1. Receive deposit None 3 minutes Customer Service
Deposit Slip and and verify Associate (Teller)
proceed to Customer accomplished slip
Service Associate - and cash received.
Teller Post transaction
and update
passbook, if any.
2. Receive duly 2. Return the None Customer Service
validated deposit validated portion of Associate (Teller)
slip/s and updated the deposit slip and
passbook, if any. updated passbook,
if any, to client.
Page 15 of 260
6. Check Deposit
Acceptance and processing of over-the-counter (OTC) check deposits of depositor with

existing DBP account or their authorized representative.

Center (FC)
Who may avail: Depositor with existing DBP account/s or Authorized Representative
Check Deposit Slip (1 copy) DBP-issued
CLIENT STEPS
1. Fill out Check 1. Receive and None 5 minutes Customer Service
Deposit Slip and verify deposit slip Associate (Teller)/
present the check to and check. Post Customer Service
the Customer Service transaction and Associate (UP
Associate - Teller update passbook, if Branch services)
any.
2. Receive duly 2. Return the None Customer Service
validated deposit slip validated portion of Associate (Teller)
and passbook, if any. the deposit slip/s
and passbook, if
any.
**Scanning/uploading will depend on communication line and the number of checks deposited. On the average and in normal
line condition, it takes one minute per check to complete the process (CICS scanning, encoding and uploading).
Page 16 of 260
7. Cash Withdrawal
Depositor with existing Account in DBP, or his/her authorized representative, may

transact over-the-counter to withdraw cash via his/her branch of account.

Center (FC)
Who may avail: Depositor with existing DBP Account or Authorized Representative
Cash Withdrawal Slip (1 copy) DBP-issued

Passbook and/or ATM Card, if any (1) DBP-issued
One (1) Valid ID of the representative See Annex A
Special Power of Attorney (SPA) – if pensioner’s representative Client-issued
CLIENT STEPS
1. Fill out Cash 1.1 Receive and None 4 minutes Customer Service
Withdrawal Slip and verify correctness of Associate (Teller)
proceed to Customer data in the
Service Associate - withdrawal slip and
Teller validity of ID
presented if
withdrawal is
through a
representative.
1.2. Check the
validity of the SPA if
withdrawal is
through a
representative of a
pensioner’s
account.
1.3 Verify account & None 3 minutes Customer Service
signature and Associate (Teller)
facilitate approval**
1.4 Post None 2 minutes Customer Service

Transaction Associate (Teller)
2. Sign the “received 2. Ask client to None 2 minutes Customer Service

by” portion of the acknowledge Associate (Teller)
withdrawal slip receipt of payment
Page 17 of 260
3. Receive cash 3. Pay client None 1 minute Customer Service
withdrawn and Associate (Teller)
updated
passbook/ATM card
** If amount is beyond the Teller’s authority, the branch will follow the Bank’s policy.
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8. Inter-branch Cash Withdrawal
Depositor with an existing account in DBP, or his/her authorized representative, may

transact over-the-counter to withdraw cash in any DBP Branch other than where the
account is maintained.

Center (FC)
Cash Withdrawal Slip (1 copy) DBP-issued
Passbook and/or ATM Card, if any (1) DBP-issued
One (1) Valid ID of the representative See Annex A
Special Power of Attorney (SPA) – if pensioner’s representative Client-issued
CLIENT STEPS
1. Fill out Cash 1.1 Receive and Within the 5 minutes Customer Service
Withdrawal Slip and verify correctness of Branch Associate (Teller)
proceed to Customer data in the Banking
Service Associate – withdrawal slip and Group –
Teller validity of ID None
presented if
withdrawal is <₱50,000:
through a ₱50
representative
₱50,000.01
to
499,999.99
: ₱100
>₱500,000:
₱500
1.2 Check the
validity of the SPA if
withdrawal is
through a
representative of a
pensioner’s account
1.3 Verify None 5 minutes Customer Service
documents and Associate (Teller)
facilitate approval.
** If needed,
forward to the
branch concerned
for further
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verification.
1.4 Post None 2 minutes Customer Service

Transaction. Associate (Teller)
2. Sign the “Received 2. Request client to None 2 minutes Customer Service
Payment” portion of sign the withdrawal Associate (Teller)
the withdrawal slip. slip and pay client.
3. Receive cash 3. Pay client. None 1 minute Customer Service
withdrawn and Associate (Teller)
updated
passbook/ATM Card.
Within the 15 minutes
Branch
Banking
Group –
None
<₱50,000:
₱50
Total
₱50,000.01
to
499,999.99
: ₱100
>₱500,000:
₱500
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9. Check Encashment (On-Us)
Acceptance and processing of checks for encashment in the DBP branch of account.
Office or Branch Banking Sector – Branches/Branch-Lite Units/Financial Center

Division: (FC)
Who may avail: Depositor with existing DBP Account; Payees
AGENCY FEES TO BE PROCESSING PERSON
CLIENT STEPS
ACTIONS PAID TIME RESPONSIBLE
1. Present check 1. Stamp the back None 1 minute Customer Service
and valid ID of the check to be Associate (Teller)
filled out by the
client
2. Provide the 2.1 Verify None 5 minutes Customer Service
required details at documents and Associate (Teller)
the back of the facilitate approval.
check
For LGU/Brgy.
Accounts/MDS,
there should be
LGU/Punong Brgy.
Certification/ACIC
2.2 Post transaction None 2 minutes Customer Service
Associate (Teller)
3. Sign accordingly 3. Request client to None 2 minutes Customer Service
at the back of the sign at the back of Associate (Teller)
check and receive the check as proof
encashed amount. of payment and pay
client.
**Scanning/uploading will depend on communication line and the number of checks deposited. On the average and in normal
***If amount is beyond the Teller’s authority, the branch will follow the Bank’s policy.
Page 21 of 260
10. Check Encashment (Inter-branch)
Acceptance and processing of checks for encashment in any DBP Branch other than
where the account is maintained.


AGENCY FEES TO BE PROCESSING PERSON
CLIENT STEPS
ACTIONS PAID TIME RESPONSIBLE
1. Present check 1. Stamp the back Within the 1 minute Customer Service
and valid ID of the check to be Branch Associate (Teller)
filled out by the Banking
client Group –
None
<₱50,000:
₱50
₱50,000.01
to
499,999.99:
₱100
>₱500,000:
₱500
2. Provide the 2.1 Verify None 5 minutes Customer Service

required details at documents and Associate (Teller)
the back of the facilitate approval.
check
** If needed,
forward to
concerned branch
for further
verification
2.2 Post transaction None 2 minutes Customer Service
Associate (Teller)
Page 22 of 260
3. Sign accordingly 3. Request client to None 2 minutes Customer Service
at the back of the sign at the back of Associate (Teller)
check and receive the check as proof
encashed amount. of payment and pay
client
Within the
Branch
Banking
Group –
None
<₱50,000:
₱50
Total 10 minutes
₱50,000.01
to
499,999.99:
₱100
>₱500,000:
₱500
** Scanning/uploading will depend on communication line and the number of checks deposited. On the average and in normal
Page 23 of 260
11. Purchase of Manager’s Check
Depositors with existing account in DBP (individual/legal entity) and walk-in clients,
subject to appropriate approval, may apply for purchase of Manager’s Check (MC) with
specified purpose.

Who may avail: Depositor with existing DBP Account; Walk-in Clients
MC Application Form
CLIENT STEPS
1. Proceed to New 1. Attend to client’s None 3 minutes Customer Service
Accounts Section request and provide Associate (New
client with the Accounts)
Application Form for
Manager’s Check.
2. Fill out application 2.1 Receive, None 5 minutes Customer Service
form for purchase of validate the purpose Associate (New
MC and review Accounts)
completeness of
information in the
application form and
determine total
bank charges.
2.2 If application
does not have
established
purpose, deny the
request of purchase
of MC
3. If payment is cash 3.1 Receive ₱53.00 3 minutes Customer Service
or on-us check, payment and issue application Associate (Teller)
proceed to Official Receipt fee
Customer Service (OR). (inclusive of
Associate – Teller DST)
and pay
corresponding fees.
3.2 If payment is Customer Service
thru debit to Associate (Teller) &
account, process Customer Service
verification, Associate (UP-
approval and Branch Services)
Page 24 of 260
debiting of payment
from the client’s
account.
3.3 Prepare MC None 10 minutes CSA (Branch
based on approved Services)
application and
facilitate approval.
3.4 Forward MC to None 2 minutes Customer Service
Admin Staff/MC Associate (New
Releaser to Accounts)
facilitate issuance.
4. Receive MC and 4. Issue MC and None 2 minutes Customer Service
sign in the MC request client to Associate (New
Register sign in the MC Accounts)
Register
₱53.00 25 minutes
application
Total fee
(inclusive
of DST)
Page 25 of 260
12. Checkbook Request
Depositors with existing Current/Checking Account in DBP may request for new and/or
additional Checkbook/s with assigned check series.
Office or Division: Branch Banking Sector – Branches/Branch-Lite Units/Financial Center

(FC)
Who may avail: Depositors with existing Current/Checking DBP Account
(Personal/Corporate)
Checkbook Requisition Form DBP-issued
Checkbook Stub (Client with existing checkbook) DBP-issued
CLIENT STEPS
1. Proceed to New 1. Attend to client’s None 2 minutes Customer Service
Accounts Section for request and Associate (New
request of provide client with Accounts)
checkbook. Check Requisition
Form
2. Fill out check 2.1 Examine and None 2 minutes Customer Service
requisition form check validity of Associate (New
the filled out and Accounts)
duly signed form
2.2 Check the None 1 minute Customer Service
available balance Associate (New
of the account. Accounts)
3. If payment is thru 3.1 Receive Commercial 3 minutes Customer Service
Cash, proceed to payment and issue Check - Associate (Teller)
Customer Service corresponding ₱510;
Associate – Teller for Official Receipt Personal
the fees. (OR) Check -
₱285;
MDS - ₱53
Counter
Check - ₱53
*Fees
inclusive of
DSTs and
following
TRAIN Law
3.2 If debit to None 5 minutes Customer Service
account, facilitate Associate (UP-
verification, Branch Services)
approval and
Page 26 of 260
debiting of
payment from
concerned account
4. Get contact details 4. Advise client of None 1 minute Customer Service
of the Branch for the availability of Associate (New
possible follow up the new checkbook Accounts)
and provide
contact details for
possible follow up
5. Return on 5. Establish None 2 minutes Customer Service
scheduled date and identity of the Associate (New
bring valid ID, claimant. Accounts)
including
Authorization Letter if
by representative.
6. Sign in the 6. Encode check in None 3 minutes Customer Service
Checkbook Register the system and Associate (New
request claimant to Accounts)
sign in the
checkbook
register.
7. Receive 7. Release None 1 minute Customer Service
Checkbook checkbook to client Associate (New
Accounts)
Commercial 20 minutes
Check -
₱510;
Personal
Check -
Total
₱285;
MDS - ₱53
Counter
Check - ₱53
Page 27 of 260
13. Handling of Walk-In Complaints
DBP clients may approach the Branch’s New Accounts Personnel to report other bank
customer-related incidents and complaints, subject to appropriate evaluation and
resolution, thereof.

Center (FC)
Who may avail: All DBP clients
DBP Customer Complaint Record Form DBP-issued
CLIENT STEPS
1. Proceed to the New 1. Attend to client’s None 1 minute Customer Service
Accounts Section/ request and Associate (New
Public Assistance and provide client with Accounts)
Complaints Desk the DBP Customer
Complaint Record
Form.
DBP Customer accuracy, Associate (New
Complaint Record completeness and Accounts)
Form discuss details of
the accomplished
form.
3. Receive the 3.1 Inform client None 1 minute Customer Service
reference number for expected date of Associate (New
the filed complaint and resolving the Accounts)
the contact details of complaint.
the office concerned,
for possible follow up. 3.2 Provide the
detachable portion
of the DBP
Customer
Complaints Record
Form to the
customer
indicating the
reference number
and contact details
where the client
can follow up, if
necessary.
3.3 Advise the

customer of the
Page 28 of 260
Bank’s complaints
resolution process
(7 days for simple
complaints and 45
days for complex
complaints)
Page 29 of 260
14. Issuance of EC Card (OFWs / OFW Beneficiaries)
DBP EC Card is a convenient card-based account designed for OFWs and OFW
Beneficiaries. OFWs may send money from any Remittance Partners around the
world, and OFW Beneficiaries can withdraw cash from any DBP automated teller
machine, or any ATM of BancNet or Megalink networks. Its features are the
following:
WORRY FREE - zero initial deposit; zero maintaining balance
CONVENIENT - access to account 24/7, anywhere in the world
SAFE - secured with personalized PIN
INTEREST- EARNING ACCOUNT - earn the best savings rate with DBP
INSURED - with PDIC up to a maximum of P500,000 per account holder
Office or Division: OFW & Remittance Marketing Department
Classification: Simple transaction.
Type of Transaction: G2G (Government to Government,
G2C (Govt to Citizen/Client),
G2E (Govt to Employee)
G2B (Govt to Business)
Who may avail: Overseas Filipino Workers and Migrants, Remittance Beneficiaries
of legal age, able to read and write, and not suffering from any
legal disability
Photocopy of one valid ID Please see Annex A
One-piece recent 1x1 ID picture Client-issued
CLIENT STEPS
1. Proceed to the New 1. Interview and None 10 minutes Branch Sales
Accounts Section of any brief client with the Associate-New
DBP branch, DBP existing Bank Accounts or
Financial Center or to rules, regulations Remittance Marketing
OFW & Remittance and requirements Staff
Marketing Dept in DBP
Head Office
2. Present original and 2. Check validity of None 3 minutes Branch Sales
submit photocopy of one documents Associate-New
valid ID*, and submit one presented. If in Accounts or
1x1 ID picture order, give client Remittance Marketing
the Application Staff
Form else, request
client to complete
requirements
3. Fill out Account Opening 3. Prepare EC None 10 minutes Branch Sales
Forms Card and Associate-New
corresponding PIN Accounts or
form Remittance Marketing
Page 30 of 260
Staff
4. Submit duly 4. Verify None 5 minutes Branch Sales
accomplished Account completeness of Associate-New
Opening Forms information. If Accounts or
properly Remittance Marketing
accomplished, Staff
authenticate
signature
5. Once informed of 5. Issue EC Card None 2 minutes Branch Sales
availability of EC Card together with the Associate-New
ATM, proceed to DBP PIN Form Accounts or
branch and sign receiving Remittance Marketing
copy for the EC Card and Staff
the PIN Form. Receive EC
Card.
Page 31 of 260
15. Overseas Remittance – Credit to DBP Account
Direct credit of inward remittance to the beneficiary’s DBP account

Type of G2G (Government to Government),
Transaction: G2C (Govt to Citizen/Client),
G2B (Govt to Business)
Who may avail: Overseas Filipino Workers
One Valid ID Please see Annex A
CLIENT STEPS
1. Remitter proceeds to 1. (ORTU, Third Standard 10 minutes OFW and
any DBP accredited Party) Process the prevailing Remittance
Overseas Remittance remittance and remittance Marketing
Tie-ups (ORTU)** and transmit to DBP fee of ORTU Department
remits funds. (OfwRMD), Branch
Marketing Group,
BBS
2. Remittance is 2. Authenticate, 10 minutes Foreign and

credited to process, and Domestic Settlement
Beneficiary’s account. authorize the and Operations
transmitted Department, Bank
remittance Operations Group,
instructions OS (FDSOD)
coming from
ORTU.
For crediting of
Branch thru Test
Keyed number
provided by
FDSOD
3.1 Beneficiary No fee if Funds Any DBP branch,
withdraws the withdrawn at available within DBP ATM, or
remittance amount, as DBP ATMs; 1 working day BancNet ATMs
needed. For BancNet after DBP
ATMs, receives
3.2 Beneficiary standard Remittance
receives the remitted BancNet Instruction
amount fees apply. from ORTU
Standard
and
Total withdrawal 20 minutes
fees, if
applicable
Page 32 of 260
Page 33 of 260
16. Overseas Remittance – Credit to Other Bank Account
Fast and worry-free credit of remittances to any Peso or US dollar-denominated

bank accounts in the Philippines through the BSP PESONet, InstaPay and Phil.
Domestic Dollar Transfer System (PDDTS) channels and through Society for
Worldwide Interbank Financial Telecommunication (SWIFT)/Real Time Gross
Settlement (RTGS).

G2B (Govt to Business

FEES TO BE PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
PAID TIME RESPONSIBLE
1. Remitter proceeds 1.1 (ORTU, Third Standard 10 minutes OFW and
to any DBP accredited Party) Process the prevailing Remittance
Overseas Remittance remittance and remittance fee Marketing
Tie-ups (ORTU)** and transmit to DBP of ORTU Department
remits funds. (OfwRMD), Branch
Marketing Group,
BBS
1.2 Authenticate, 10 minutes Foreign and

process, and Domestic
authorize the Settlement and
transmitted Operations
remittance Department, Bank
instructions coming Operations Group,
from ORTU. Credit OS (FDSOD)
the DBP account
number indicated in
the Remittance
Instruction.
Page 34 of 260
2. Beneficiary Withdrawal Funds Any ATM / Bank
withdraws the Fee policy of normally
remittance amount, as Beneficiary available within
needed. Beneficiary Bank will 1 working day
receives the remitted apply. after DBP
amount receives
Remittance
Instruction
from ORTU.
Standard and 20 minutes
Total withdrawal
fees
waiting time which varies
Page 35 of 260
17. Overseas Remittance – Cash Pick-Up
Claim remittances at any DBP branches or any of the more than 5,000
accredited/authorized pay outlets nationwide. Payout partners include M.Lhuillier,
Cebuana Lhuillier, and rural banks.
Classification: Simple transaction
Type of Transaction: G2G (Government to Government),
G2C (Govt to Citizen/Client),

FEES TO PROCESSING PERSON
BE PAID TIME RESPONSIBLE
1. Remitter proceeds to 1.1 (ORTU, Third Party) Standard 10 minutes OFW and
any DBP accredited Process the remittance prevailing Remittance
Overseas Remittance and transmit to DBP remittance Marketing
Tie-ups (ORTU)** and fee of Department
remits funds. ORTU (OfwRMD),
Branch
Marketing
Group, BBS
1.2 Authenticate & 10 minutes Foreign and
process the transmitted Domestic
remittance instructions Settlement and
coming from ORTU, and Operations
have the transaction Department,
available for access by Bank Operations
authorized Cash Pick- Group, OS
Up tie-ups (Cebuana (FDSOD)
Lhuillier, M.Lhuillier,
etc.)
2. Beneficiary claims the 2. Verify the documents None (fees Funds (Third Party)
remittance amount, at presented by claimant/s are paid by available within Any authorized
his/her convenience. and ensure authenticity remitter or 10 minutes Cash Pick-up
Beneficiary receives the of the remittance ORTU) after DBP location
remittance at any instruction then facilitate receives (M.Lhuillier,
authorized Cash Pick- release of the fund. Remittance Cebuana
up outlet. Instruction Lhuillier, DBP
from ORTU branches)
Standard
prevailing
Total 20 minutes
remittance
fee of
Page 36 of 260
ORTU
Page 37 of 260
18. Payment Institutions
Update OFW’s monthly contributions or loan payments to Social Security System

(SSS), Philhealth, Pag-ibig, and other government and private institutions
Classification: Simple transaction
Membership Number

1. Remitter proceeds 1.1 (ORTU, Third Party) Standard 10 minutes OFW and
to any DBP accredited Process the remittance prevailing Remittance
Overseas Remittance and transmit remittance Marketing
Tie-ups (ORTU) and payment/contribution to fee of Department
remit DBP ORTU (OfwRMD),
payment/contributions Branch Marketing
Group, BBS
1.2 Authenticate & 20 minutes Foreign and

process the transmitted Domestic
contribution/payment Settlement and
instructions coming from Operations
ORTU, and have the Department,
transaction transmitted to Bank Operations
government (PhilHealth) Group, OS
and private institutions. (FDSOD)
Reports/settles OFW SSS
contributions through OFW and
accredited payout partner Remittance
Marketing
Department
(OfwRMD),
Foreign and
Domestic
Settlement and
Operations
Department
(FDSOD)
2. Remitter/member 2. Verify the Next banking OfwRMD. ORTU
may check his/her contribution/payment day
payment/contribution instructions, if posted or
with the government not.
agency if
Page 38 of 260
payment/contribution
was posted.
Standard
prevailing
Total remittanc 30 minutes
e fee of
ORTU
Page 39 of 260
DEVELOPMENT LENDING SECTOR
Page 40 of 260
1. Loan Inquiry, Counseling and Processing
The Development Lending Sector (DLS) will provide guidance and assistance to
prospective loan applications who are interested to avail of our different loan
facilities. Guidance may include determining the best type of loan and explaining
loan requirements or restrictions with discussions of the general policies, terms and
conditions of the proposed borrowing, and the step-by-step process for loan
application, loan processing, documentation, loan release/ implementation, and loan
repayment.
Office or Division: Development Lending Sector

Classification: Highly Technical
Type of Transaction: G2G (Government to Government,
G2C (Gov’t. to Citizen/Client), and
G2B (Gov’t. to Business)
Who may avail: a. Private Sector
• Micro, Small and Medium Enterprises (MSMEs)
• Sole Proprietorships
• Partnerships
• Corporations
• Cooperatives/Associations
b. Public/Government Sector
• Local Government Units (LGUs)
• Government Owned and Controlled Corporations
(GOCCs)
• National Government Agencies (NGAs)
• State Universities and Colleges (SUCs)
c. Financial Institutions
• Banks
• Non-Bank Financial Institutions
A. GENERAL REQUIREMENTS:
1. Application letter or letter of intent to 1. Provided by the borrower

apply for a loan
2. Accomplished Customer Information 2. Bank Form
File Form (CIFF) with Loan Record
Form List of
affiliates/subsidiaries/related companies
with background information (if any)
3. Duly-accomplished Confidential 3. Bank Form
Information Sheet (CIS) of individual
applicants/partners -for single
proprietorship & partnership
Page 41 of 260
ADDITIONAL DOCUMENTS FOR SOLE
PROPRIETORSHIPS, PARTNERSHIPS AND
CORPORATE ENTITIES:
1. Brief write-up on the following: 1. Provided by the Borrower

• Company history/background/nature
of business
• Management and organization
• Resume of key officers (include
name of spouses, middle names
and birth dates)
• Market - existing and projected
demand and supply, position in the
industry, competitors, industry
strategy, developments in the
industry and others (indicate
sources of data)
• Project description including total
project cost broken down into
details, funding requirements, and
timetable of project completion
• List of affiliates/subsidiaries/related
companies
2. Business registration whichever is 2. DTI/SEC/CDA/DOLE
applicable
3. Business Permit 3. LGU
4. Latest SEC General Information Sheet 4. SEC
(GIS)
5. Copy of Articles of Incorporation and 5. Provided by the Borrower
By-Laws with amendments, if applicable
6. Board Resolution and Secretary's 6. Provided by the Borrower
Certificate authorizing the loan,
indicating the authorized signatories
and authorized person to transact the
loan
7. Financial Statements (FS) for the last 7. Provided by the Borrower
three (3) years (audited by a SEC-
accredited external auditor and
submitted to the BIR) of the borrower
and its related companies (subsidiaries
and affiliates), solo and consolidated, if
applicable
8. Latest in-house/interim FS of the 8. Provided by the Borrower
borrower and its related companies,
solo and consolidated, if applicable
9. Copy of the latest Income Tax Returns 9. Provided by the Borrower
(ITR) of the borrower, duly-stamped and
received by the BIR, if applicable
10. Valid IDs of the 10. Provided by the Borrower
borrower/mortgagor/third party
mortgagor/surety/guarantor
11. Copy of Statement of Assets and 11. Provided by the Borrower
Page 42 of 260
Liabilities (SALN) of Joint and Solidary
Signature (JSS) parties
12. Waiver of confidentiality of client 12. Bank Form
information and/or an authority of the
Bank to conduct random verification
with the BIR in order to establish
authenticity of the ITR and
accompanying financial statements
submitted by the client (DBP Form), if
applicable
13. Authority to provide and obtain credit 13. Bank Form
information to/from credit bureaus and
other banks/creditors
14. List of referred creditors (banks, 14. Provided by the Borrower
financing companies or private parties),
stating name of institution, amount, date
approved, maturity/expiry date,
collateral and outstanding principal
balance, if applicable 15. Provided by the Borrower
15. List of referred trade suppliers (to
include contact person and telephone
number), if applicable
If loan facility is under the Local

Government Unit (LGU) Program
A. GENERAL REQUIREMENTS
1. Application Letter or Letter of Intent to 1. Provided by the borrowing LGU

Apply for a Loan duly signed by the Local
Chief Executive
2. Brief write-up about the LGU which covers 2. Provided by the borrowing LGU
areas such as, but not limited to, the
following:
a. LGU history/geographical location/
Classification
b. Socio-economic profile
c. Disaster Risk Management System
including the LGU’s well-defined
policies and guidelines in addressing
natural disasters
d. LGUs development plan
e. Project description including total
project cost broken down into details,
funding requirements, and timetable of
project completion
3. Duly accomplished Customer Information 3. Bank Form
Form File – Loan Record Form available in
the Bank’s Masterlist of Registered Bank
Forms
4. Certified true copy of the list of the 4. Provided by the borrowing LGU
members of the Sanggunian
Page 43 of 260
5. List of referred creditors (Banks/financing 5. Provided by the borrowing LGU
companies or private parties); State
name/institution, amount, date approved,
maturity/expiry date, collateral and
outstanding principal balance, if applicable
The Bank reserves the right to obtain other

information from the client to comply with the
Due Diligence and Prudent Banking
requirements under the Manual of Regulation
for Banks and BSP Circulars including BSP
Circular 855: Guidelines on Sound Credit Risk
Management Practices.
B PRELIMINARY MANDATORY
REQUIREMENTS
1. Borrowing Resolution passed by the 1. Provided by the borrowing LGU

appropriate Sanggunian expressly
authorizing the following:
a. Authority of the Local Chief Executive
Officer to negotiate and enter into a
loan contract with the Bank; and
b. Authority to provide and obtain credit
information to/from credit bureaus and
other banks/creditors as required
under R.A. 9510 and R.A. 10173, or
the Data Privacy Act of 2012.
2. Certified true copy of the LGU’s approved 2. Provided by the borrowing LGU
Comprehensive Development Plan
3. Certification of the provincial, city or 3. Provided by the borrowing LGU
municipal treasurer that the annual
amortization of existing loan or
indebtedness are being paid regularly in
accordance with the approved
amortization schedule thereof and that the
total amortization for all credits inclusive of
the loan under negotiation shall not
exceed 20% of the total LGU income
4. Statement of IRA for the last three (3)
years duly certified by the Local Chief 4. Provided by the borrowing LGU
Executive Officer or the Treasurer
5. COA-Audited Financial Statements of the
LGU for the last three (3) years (for rating 5. Commission On Audit (COA)
purposes)
FOR RE-IMBURSEMENT
a. Projects Involving Construction Provided by the borrowing LGU

• Certificate of Completion
• Certificate of Acceptance
• Certificate of Occupancy
• Bidding Documents
Page 44 of 260
b. Acquisition of Land
• Deed of Absolute Sale Provided by the borrowing LGU
• Certificate of Full Payment (if any)
• LGU’s Appraisal Committee
Appraisal Report
C. POST-APPROVAL (DIO CHOP)

REQUIREMENTS
1. Monetary Board Opinion issued by BSP

2. Certified true copy of Certification of Debt 1. Bangko Sentral ng Pilipinas (BSP)
Service and Borrowing Capacity from the
BLGF-DOF 2. Department of Finance-Bureau of Local
3. Certified true copy of the DILG Seal of Government Finance (DOF-BLGF)
Good Financial Housekeeping
4. Ordinance (for provinces and chartered 3. Department of Interior and Local
cities) or Validated Ordinance (for Government (DILG)
Barangays, Municipalities, and component
Cities) ratifying the approved terms and 4. Provided by the borrowing LGU
conditions of borrowings, including
authority to borrow, to be enacted by the
LGU concerned
5. Waiver of confidentiality of the LGU’s
deposit and investments
5. Provided by the borrowing LGU/BSP Form
6. Proof of filing of ECC/CNC for projects
other than the following:
a. Acquisition of machinery and 6. Provided by the borrower/Department of
equipment; or Environment and Natural Resources
b. Refinancing/loan take-out from other (DENR)
Banks/financial institution.
7. In case the application for a DBP loan is
for bond flotation, duly certified true copies
of the following documents issued by the 7. Provided by the borrowing LGU/SEC
SEC must be submitted:
a. Certificate of registration as issuer of
bonds;
b. Secondary license to offer or sell
bonds to the public; and
c. Registration statement of the bonds to
be sold or offered for sale duly filed
with and approved by the SEC.
8. Other documents not included in the
enumeration above that may be required
by law or rules and regulations issued by a
competent authority; or those required by
the approving authorities upon the
approval of the Loan; or those that are
determined to be necessary by the Legal
Services Group (LSG)/Regional/Branch
Lawyer in order to protect the interest of
the Bank and to comply with the Due
Diligence and Prudent Banking
requirements under the Manual of
Page 45 of 260
Regulation for Banks and BSP Circulars
including BSP Circular 855: Guidelines on
Sound Credit Risk Management Practices.
D. SPECIFIC REQUIREMENTS (As may be

applicable)
1. Project feasibility study

2. Projected financial statement, including
cash flow statement, throughout the term 1. Provided by the borrowing LGU
of the loan 2. Provided by the borrowing LGU
a. For Infrastructure
• Complete set of approved building
plans and specifications, blueprint Provided by the borrowing LGU
copy, detailed bill of quantities of
materials, cost estimates, scope of
work, details of engineering design
and location/vicinity map, survey
plans, and construction contract (if
applicable); Plans for agricultural
structures shall be signed by a
licensed agricultural engineer
• Photocopy of owner’s duplicate title
certified by the AO except titles
mortgaged with other banks;
provide English translation if
wordings are in Spanish
• Certified true copy of a lot plan with
vicinity map duly certified by a
Geodetic Engineer
• Certified true copy of a land title
and tax declarations duly verified
with the ROD
• Certified true copy of permits and
licenses issued by the issuing
government agencies
b. For Acquisition of Machinery and
Equipment:
• Machinery drawings/proposed
machinery layout (for fabrication,
process lines) Provided by the borrowing LGU/Supplier
• Name/Address of Supplier
• Complete technical specifications Provided by the borrowing LGU/Supplier
of equipment and/or brochure of
the equipment Provided by the borrowing LGU/Supplier
• Pro-forma invoices/quotations/from
suppliers/importers indicating their
address, contact numbers, validity Provided by the borrowing LGU/Supplier
of quotation, and/or Offer to
Sell/Contract Agreement duly
signed by the authorized
signatories
Page 46 of 260
• For second hand machineries and
equipment (M&E) as defined under
CP 127, certification on the Provided by the borrowing LGU/Supplier
remaining economic life of the M&E
to be obtained from the supplier
• Rebuilder certification that the
unit/s have been properly
reconditioned or remanufactured Provided by the borrowing LGU/Supplier
and in good running condition (for
local acquisition of reconditioned
heavy equipment only)
• Bureau of Import Services-
Department of Trade and Industry
(BIS-DTI) certification that the Bureau of Import Services-Department of
rebuilder is an accredited truck Trade and Industry (BIS-DTI)
rebuilding center (for local
acquisition of reconditioned heavy
equipment)
• For imported M&E, certification
from the supplier as to the
availability of spare parts of the
M&E to be acquired and the list of Provided by the borrowing LGU/Supplier
accredited local technician
• Rebuilder certification that the
unit/s have been properly
reconditioned or remanufactured
and in good running condition, with Provided by the borrowing LGU/Supplier
Consular authentication, if
executed abroad (for importation of
plant machine 7 equipment/heavy
equipment only)
• For M&E involving transportation
equipment, copy of registration
from the LTO Provided by the borrowing
• Certified true copy of permits and LGU/Supplier/LTO
licenses issued by the issuing
government agencies Provided by the borrowing LGU
c. Refinancing/Take-out
• Statement of Account from a bank/
financing institution Provided by the borrowing LGU/Bank or
Financial Institution where it has an
• Background/status of the original outstanding loan
project financed
1) Infrastructure Provided by the borrowing LGU
a. Complete set of approved
building plans and
specifications, blueprint Provided by the borrowing LGU
copy, detailed bill of
quantities of materials, cost
estimates, scope of work,
details of engineering
design and location/vicinity
Page 47 of 260
map, survey plans, and
construction contract (if
applicable); Plans for
agricultural structures shall
be signed by a licensed
agricultural engineer
b. Photocopy of owner’s
duplicate title certified by
the AO except titles Provided by the borrowing LGU/RD
mortgaged with other
banks; provide English
translation if wordings are in
Spanish
c. Certified true copy of a lot
plan with vicinity map duly
certified by a Geodetic
Engineer Provided by the borrowing LGU
d. Certified true copy of a land
title and tax declarations
duly verified with the ROD
e. Certified true copy of Provided by the borrowing LGU/RD
permits and licenses issued
by the issuing government
agencies Provided by the borrowing LGU
2) Machinery and Equipment
a. Machinery
drawings/proposed
machinery layout (for
fabrication, process lines) Provided by the borrowing LGU/Supplier
b. Name/Address of Supplier
c. Complete technical
specifications of equipment
and/or brochure of the Provided by the borrowing LGU/Supplier
equipment Provided by the borrowing LGU/Supplier
d. Pro-forma invoices/
quotations/ from suppliers/
importers indicating their
address, contact numbers, Provided by the borrowing LGU/Supplier
validity of quotation, and/or
Offer to Sell/Contract
Agreement duly signed by
the authorized signatories
e. For second hand
machineries and equipment
(M&E) as defined under CP
127, certification on the Provided by the borrowing LGU/Supplier
remaining economic life of
the M&E to be obtained
from the supplier
f. Rebuilder certification that
the unit/s have been
properly reconditioned or
remanufactured and in good
Page 48 of 260
running condition (for local Provided by the borrowing LGU/Supplier
acquisition of reconditioned
heavy equipment only)
g. Bureau of Import Services-
Department of Trade and
Industry (BIS-DTI)
certification that the
rebuilder is an accredited Provided by the borrowing
truck rebuilding center (for LGU/Supplier/BIS-DTI
local acquisition of
reconditioned heavy
equipment)
h. For imported M&E,
certification from the
supplier as to the availability
of spare parts of the M&E to
be acquired and the list of Provided by the borrowing LGU/Supplier
accredited local technician
i. Rebuilder certification that
the unit/s have been
properly reconditioned or
remanufactured and in good
running condition, with Provided by the borrowing LGU/Supplier
Consular authentication, if
executed abroad (for
importation of plant
machine and
equipment/heavy
equipment only)
j. For M&E involving
transportation equipment,
copy of registration from the
LTO
k. Certified true copy of
permits and licenses issued Provided by the borrowing LGU/LTO
by the issuing government
agencies
l. Deed of sale/official
receipts/ evidence of Provided by the borrowing LGU
ownership reflecting of
acquisition and acquisition
cost
m. Affidavit of ownership and Provided by the borrowing LGU
non-encumbrance
n. For imported units, import
entry declaration from the
Bureau of Customs, LCs,
evidences of payment of Provided by the borrowing LGU
custom duties and taxes,
commercial invoice and Provided by the borrowing LGU/Bureau of
other pertinent documents Customs (BOC)
relative to importation/
acquisition, available
Page 49 of 260
B. PROJECT-SPECIFIC REQUIREMENTS:
DOCUMENTS REQUIRED FOR PROJECT

COST VERIFICATION
For Building and Improvements (new

construction, repairs, renovations)
1. Complete set of building plans, 1. Provided by the Borrower

blueprint/whiteprint copy, standard size
or A4 size with legible dimensions;
Plans of agricultural structures shall be
signed a licensed agricultural engineer.
2. Detailed bill of quantities and cost 2. Provided by the Borrower
estimates.
3. Construction contracts (if applicable) 3. Provided by the Borrower
4. Scope of Works (for building 4. Provided by the Borrower
renovations)
For Machinery and Equipment,

Transportation, Materials Handling, Heavy
Equipment
1. Provided by the Borrower
1. Proforma invoices/ quotations/ from
suppliers/ importers indicating their
address, contact numbers, validity of
quotation, and/ or Offer to Sell/Contract
Agreement duly signed by the
authorized signatories 2. Provided by the Borrower
2. Machinery drawings/proposed
machinery layout (for fabrication,
process lines) 3. Provided by the Borrower
3. Complete technical specification and/or
brochures of equipment 4. Provided by the Borrower
4. Rebuilder certification that the unit/s
have been properly reconditioned or
remanufactured and in good running
condition (For local acquisition of
reconditioned heavy equipment only) 5. Provided by the Borrower
5. Bureau of Import Services Department
of Trade and Industry (BIS DTI)
Certification that the rebuilder is an
accredited truck rebuilding center (For
local acquisition of reconditioned heavy
equipment only) 6. Provided by the Borrower
6. Rebuilder certification that the unit/s
have been properly reconditioned or
remanufactured and in good running
condition with Consular authentication,
if executed abroad (For importation of
plant machine equipment/ heavy
Page 50 of 260
equipment only)
For Watercrafts
A. New Construction
1. Provided by the borrower
1. Complete set of plans with
specifications/ vessel’s particular, in
standard size, blue or white print copy,
duly approved by MARINA with English
translation if written in other language 2. Shipbuilder/ Repairer
2. Bill of Materials and Cost Estimates
prepared and signed by the shipbuilder
and/or shipbuilder and repairer 3. Shipbuilder/ Repairer
3. Quotation/construction contract from a
reputable shipbuilder and/or repairer
B. Acquisition of 2nd Hand Local/Imported 1. Provided by the borrower

standard size, blue or white print copy
with English translation if written in
other language, if available or general
arrangement plan 2. Provided by the borrower
2. Certificate of Ownership, Certificate of
Vessel Registry, Tonnage
Measurement Certificate, Ship Safety
Certificate and other certificates and
licenses necessary for the vessel’s
operation 3. Provided by the borrower
3. Proforma invoice/quotation and/or
Offer to Sell or MOA (with Consular
authentication) with English translation 4. Provided by the borrower
4. Detailed cost estimates of conversion/
renovation/ repair/ dry docking works, if
there be any 5. Provided by the borrower
5. Recent survey or history report from
marine surveyor, if available
C. Conversion/Alteration Rehab/Dry
Docking 1. Provided by the borrower
translation if written in other language,
If available or general arrangement
plan 2. LRS/ NKK/ BV/ GL
2. Certificate of Classification from any of
Classification Societies (LRS, NKK,
BV, GL, etc.) 3. Provided by the borrower
3. Altered plans and new plans, complete
with specifications approved by
Page 51 of 260
MARINA 4. Shipbuilder/ Repairer
4. Quotation or contract from a reputable
shipbuilder and/or repairer 5. Provided by the borrower
5. Detailed Scope of Works, Bill of
Materials and Cost Estimates
breakdown for conversion/ alteration,
rehab and dry docking works
Request for Verification of Assets Acquired

During Project Implementation
Stage
For Building and Improvements (new

construction, repairs, renovations)
1. Accomplishment report prepared and
signed/ certified by supervising
licensed architect and/or civil/ project
manager.
For Machinery and Equipment

1. Official receipts/ proof of purchase/
payments/ Deed of Absolute Sale 2. BOC
2. For imported units, import entry
declaration from the Bureau of
Customs (BOC), LCs, evidences of
payment of custom duties and taxes,
commercial invoice and other pertinent
documents relative to
importation/acquisition 3. Provided by the borrower
3. Accomplishment Report prepared and
signed by the supplier/ contractor or
his duly authorized representative (for
Plants and process lines) 4. Provided by the borrower
4. Copy of the Certificate of Acceptance,
Testing and Commissioning issued
and signed by the supplier/contractor
and owner or their duly authorized
representatives (for Plants and process
lines
For Transportation, Materials Handling,

Heavy Equipment
1. Deed of Sale, Official receipts/ proof of
purchase/ payments 2. BOC
2. For imported units, import entry
declaration from the Bureau of
Customs, LCs, evidences of payment
of custom duties and taxes,
commercial invoice and other pertinent
Page 52 of 260
importation/acquisition
For Watercrafts
A. New Construction 1. Provided by the borrower

1. Detailed progress of construction or
accomplishment report prepared and
signed by the contractor shipbuilder
and/or repairer 2. Provided by the borrower
2. Certificate of Completion and
Acceptance (at 100 % complete) 3. Provided by the borrower
Vessel Registry and other certificates
and licenses necessary for the vessel’s
operation (after completion)
B. Conversion/alteration rehab/
drydocking 1. Provided by the borrower
1. Detailed progress of construction or
accomplishment report prepared and
signed by the contractor shipbuilder
and/or repairer 2. Provided by the borrower
2. Official receipts/proof of
purchase/payments 3. Provided by the borrower
3. Test run/ sea trial of the vessel/s (after
completion) 4. Provided by the borrower
4. Certificate of Completion and
Acceptance of all works undertaken (at
100 % complete)
C. Acquisition of 2nd Hand Local/Imported 1. Provided by the borrower

1. Any proof of payment such as official
receipts, telegraphic transfer, LC,
invoices, statement of bank charges,
import entry declaration from Bureau of
Customs and other documents related
to importation/acquisition 2. Provided by the borrower
2. Deed of Sale/Memorandum of
Agreement with Consular
authentication 3. Provided by the borrower
3. Protocol/Certificate of Delivery and
Acceptance 4. BOI
4. BOI certification of exemption, if
importation is tax free
FOR ENVIRONMENTAL AND SOCIAL DUE

DILIGENCE:
For Infrastructure Projects
Pre-approval
Page 53 of 260
1. Environmental Compliance Certificate 1. DENR-EMB
(ECC) – For all Category A projects
(EMB Memorandum Circular No. 05
series of 2014) or non-LGU loans with
loan amount of over Php 100 Million.
2. Building Permit, accompanied by 2. LGU
ancillary permits (i.e. Architectural
Permit, Civil/Structural Permit,
Electrical Permit, Mechanical Permit,
Sanitary Permit, Plumbing Permit, and
Electronics Permit) and Accessory
Permits (e.g. Ground Preparation and
Excavation, etc.) as applicable
3. Resettlement Action Plan (RAP) if 3. NCIP
project includes involuntary
resettlement
4. For projects with ancestral 4. NCIP
domain/land, Certification Precondition
including FPIC; or, for projects near
ancestral domain/land, Certificate of
Non-Overlap
Pre-Release
1. Environmental Compliance Certificate 1. DENR-EMB
(ECC) or Certificate of Non-Coverage
(CNC) – LGU Loans or non-LGU loans
with loan amount of Php 100 Million
and below.
Post-Release
1. Wastewater Discharge Permit – from 1. DENR-EMB
DENR-EMB, for projects that discharge
commercial or industrial wastewater or
will use water for industrial processes,
manufacturing, development activities,
processing of natural resources, or
recovery of natural resources.
Exempted are those projects that fall
under the Laguna Lake Development
Authority (LLDA) which must obtain an
LLDA Clearance for the same
purposes
2. Permit to Operate - for projects that 2. DENR
involve sources of air pollution such as
boilers, generator sets, and pollution
control systems
3. Compliance to ECC/ CNC Conditions 3. Provided by the Borrower
Note:
• Additional documents/information may
be required by the Account Officer for
project screening depending on the
Page 54 of 260
type of project to be financed.
FOR APPRAISAL OF PROPERTIES

OFFERED AS COLLATERAL
For Land:
A. Titled
1. Photocopy of owner’s duplicate title 1. Provided by the Borrower
except titles mortgaged with other
banks 2. Provided by the Borrower
2. Latest tax declaration
3. Lot plan with vicinity map duly certified 3. Provided by the Borrower
by a licensed geodetic engineer in
standard size white/blueprint copy
4. Consolidated lot plan with vicinity map 4. Provided by the Borrower
duly certified by a licensed geodetic
engineer, in standard size
white/blueprint copy (for several
adjacent lots)
B. Untitled
1. Latest tax declaration 1. Provided by the Borrower
2. Proof of filing for titling 2. Provided by the Borrower
3. Blueprint plan of the property, if 3. Provided by the Borrower
already surveyed or a sketch plan of
the lot showing the present adjacent
properties, approximate distance and
direction of the boundary lines, and
approximate distance to the nearest
permanent landmark or street
intersection, 1prepared by a licensed
geodetic engineer
For Interiorly Located Lots:

1. Plan of right of way provision showing 1. Provided by the Borrower
its relation to the subject (dominant)
property
2. Title to the access road/right of way 2. Provided by the Borrower
3. Deed of donation of right of way; 3. Provided by the Borrower
Agreement / Contract/ Deed of Sale or
other pertinent document/s
4. Proof of right of way annotations on 4. Provided by the Borrower
servient lot; if available
For Condominium Units:

1. Photocopy of owner’s duplicate CCT/s 1. Provided by the Borrower
except titles mortgaged with other
banks
For Building and Improvements:
Page 55 of 260
1. Latest tax declaration 1. Provided by the Borrower
For Machinery and Equipment:

1. Detailed list to include specifications 1. Provided by the Borrower
(acquisition cost, date of acquisition
and brochures, if available), signed by
the authorized signatory/ ies of the
client
2. Machinery layout (for plants, process 2. Provided by the Borrower
lines)
3. Affidavit of ownership and non- 3. Provided by the Borrower
encumbrance
For Transportation, Materials Handling,

Heavy Equipment:
1. Photocopy of LTO certificate of
registration/official receipt (for 1. Provided by the Borrower
transportation
equipment)
2. Affidavit of ownership and non- 2. Provided by the Borrower
encumbrance encumbrance (for
Materials Handling, Heavy Equipment)
For Watercrafts:
1. Complete set of plans with 1. Provided by the Borrower
translation if written in other language
(if available or General Arrangement
Plan)
2. Provided by the Borrower
Vessel Registry, Tonnage
Measurement Certificate, Ship Safety
Certificate and other certificates and
licenses necessary for the vessel’s
operation
3. LRS/ NKK/ BV/ GL
3. Certificate of Classification from any of
Classification Societies (LRS,
NKK.BV,GL, etc.)
LOAN RELEASE DOCUMENTS

APPLICABLE TO ALL LOANS
1. Notice of Borrowing and Certificate of 1. Provided by the Borrower

Borrowing
2. Execution of Promissory Note/s, 2. Provided by the Borrower
Disclosure Statement/s, and payment
of Documentary Stamp Tax
3. Submission of copies of Notice of 3. Provided by the Borrower
Award, Notice to Proceed, and
Page 56 of 260
Contract
4. Placement of comprehensive 4. Provided by the Borrower
insurance, as applicable, and the
submission of photocopy of official
receipt, or any proof of payment of
insurance premium.
C. PROGRAM-SPECIFIC REQUIREMENTS:
INFRASTRUCTURE PROGRAMS
Connecting Rural Urban Inter-modal

Systems Efficiency (CRUISE) Program
VESSEL ACQUISITION
Pre-Release Requirement
1. Certification of Authority/Authorization 1. MARINA
Letter from MARINA to acquire vessel
through foreign/local construction duly
certified by Corporate Secretary
2. Contract/Memorandum of agreement
between Proponent and vessel 2. Provided by the borrower
supplier/ship building contractor
3. Current Boat Builder’s license, if
applicable 3. Provided by the borrower
4. Performance bond to be posted by
shipbuilder throughout the duration of 4. Provided by the borrower
the construction. The bond should be
endorsed in favor
5. Applicable Transportation Insurance
(required before financed vessel will be 5. Provided by the borrower
transported to Philippines, as
applicable)
6. Sea Trial and Acceptance Report
(before final release) 6. Provided by the borrower
7. Certificates of Ownership, Registration
and Public Convenience (MARINA) 7. MARINA
Post-Release Requirement
1. As-built complete ship plans and
General Arrangement Plan (GAP), with 1. MARINA
detailed specifications/ particulars (all
in English text) of subject-vessel, duly
approved/ stamped by class society
and MARINA
2. Certificate of Compliance from IMO
MARPOL Convention 2. Provided by the borrower
3. Appropriate insurance coverage placed 3. Provided by the borrower
through DBP appointed
4. brokers and policy endorsed in favor of
DBP (of the asset financed) 4. Provided by the borrower
Page 57 of 260
TRANSPORT TERMINAL/TOURISM
BUILDING
1. Approved building plans
2. Environmental Compliance Certificate 1. Provided by the borrower
or Certificate of Non-Coverage, as 2. DENR-EMB
issued by DENR
3. Zoning Certificate/Locational
Clearance from the HLURB/LGU, as 3. HLURB/ LGU
applicable
4. Earth/Tree Balling Permit issued by
DENR- EMB for the earth balling 4. DENR-EMB
activities, as applicable
5. Clearance/Permit from the concerned
Protected Area Management Board if 5. Protected Area Management Board
the proposed zone is within a
Protected Area, as applicable.
6. Certification Precondition/Certificate of
Non-overlap issued by National 6. NCIP
Commission for Indigenous People
(NCIP), if applicable
7. Operation and Maintenance Plan
8. Resettlement Action Plan (as 7. Provided by the borrower
applicable) 8. Provided by the borrower
9. Site Development Plan
1. Discharge permit as required under
Clean Water Act 1. DENR
2. Water Permit from NWRB, as
applicable 2. NWRB
3. Occupancy Permit
4. Sanitary Permit 3. Provided by the borrower
5. Accreditation of a Pollution Control 4. Provided by the borrower
Officer as stipulated under DENR 5. DENR
Administrative Order No. 26, as
applicable
6. Permit to Operate needs to be secured
from DENR – EMB for the use of 6. DENR-EMB
generator, as applicable
7. Fire Safety Certificate, as applicable
DBP’s Electric Cooperative Loan Take-out

Assistance from PSALM (DELTA-P)
1. Copy of Certificate of Registration from

National Electrification Administration 1. NEA
(NEA)
2. At least a "B" Rating in the latest
Page 58 of 260
National Electrification Administration's
Electric Cooperative (EC) 2. NEA
Categorization
3. Restructuring Agreement or Special
Payment Agreement with PSALM
Corporation 3. Provided by the borrower/ PSALM
4. PSALM Certification that EC's account
is classified as current and has
established satisfactory track record of 4. Provided by the borrower/ PSALM
at least six (6) consecutive payments
of the required amortization of principal
and interest
5. Latest PSALM Statement of Account 5. Provided by the borrower/ PSALM
1. Deed of Assignment of Receivables
with recourse in favor of DBP
2. Deed of Assignment of Deposit 1. Bank Form
withhold-out provision equivalent to
three (3) monthly amortizations based
on total maturing obligations of the 2. Bank Form
term loan
1. Official Receipt from PSALM as proof
of payment of loans 1. Provided by the borrower/ PSALM
Financing Utilities for Sustainable Energy

Development (FUSED) Program
Specific Requirement
1. Clearance from the National 1. NEA
Electrification Administration (NEA) to
obtain financial assistance from DBP
stipulating among others the loan
purpose/s for loans with tenor of more
than one year
For Power Generation Projects:

1. Engineering, Procurement and 1. Provided by the borrower
Construction Contract; or Interface
Agreement
2. Favorable Lender’s 2. Provided by the borrower
Engineer/Technical Advisor Report
on the proposed project (as
applicable)
3. Grid Impact Study approved by the 3. NGCP or DU
National Grid Corporation of the
Philippines (NGCP); or Certification
Page 59 of 260
from the Distribution Utility (DU) for
the acceptability of Distribution
Impact Study
4. Electricity Sales Agreement (for 4. Provided by the borrower
bilateral agreement; provisionally or
with finality) approved by the Energy
Regulatory Commission (ERC)
5. Certificate of Confirmation of 5. DOE
Commerciality by Department of
Energy (DOE)
6. For Renewable Energy Projects, 6. DOE
Renewable Energy Operating
Contract issued by DOE
7. For Biomass/Diesel Projects, Long 7. Provided by the borrower
Term Fuel Supply Agreement
8. For Diesel Projects, Certificate of 8. DOE
Endorsement issued by the DOE
9. Certificate of Compliance from ERC 9. ERC
10. Connection Agreement with DU 10. Provided by the borrower
11. Operation and Maintenance Contract 11. Provided by the borrower
For Power Distribution Projects:

1. CAPEX/Non-CAPEX Application 1. Provided by the borrower
submitted to ERC including
Distribution Development Plan
2. ERC Approval/Provisional Approval 2. Provided by the borrower
on the CAPEX/Non-CAPEX
application (as applicable)
3. Latest Monthly Engineering Report 3. Provided by the borrower
(to include December of the latest
year)
4. National Electrification Administration 4. NEA
Clearance for Electric Cooperative to
borrow from DBP
Specific Environmental Safeguards

Requirements:
1. Special Land Use Plan issued by 1. DENR-EMB
DENR
2. Appointment of Pollution Control 2. DENR
Officer (PCO)
3. For Solar Projects, Department of 3. DAR
Agrarian Reform Order of Conversion
on the land to be used
4. Accreditation Certificate of PCO from 4. DENR-EMB
DENR-EMB
5. For Biomass/Diesel Projects, Permit 5. DENR-EMB
to Operate – Air Pollution Source
Installations and Control Facilities
issued by the DENR-EMB
6. Registration for the disposal of old 6. DENR-EMB
and transformers with DENR-EMB in
accordance with RA 6969 (as
Page 60 of 260
applicable)
Specific Social Safeguards

Requirements:
1. Proof of ownership or Authority to 1. National Commission on Indigenous
Use Project Site/Right of Way for the Peoples (NCIP)
plant and transmission lines
Infrastructure Contractors Support

(ICONS) Program
1. Current PCAB Certificate/License 1. PCAB

and/or Contractor's Special License –
Joint Venture Agreement issued by
PCAB
2. List of completed, on-going and 2. Provided by the borrower
pipeline projects including the amount,
status, etc.
3. Awarded contracts or Notice of Award 3. Provided by the borrower
to be availed by DBP
4. Verification of Credit Worthiness of 4. DBP Property Appraisal and Credit
Project Owner Investigation Department (PACID) /
5. Additional documentary requirements Property Appraisal and Credit Investigation
for business expansion, such as, but Field Team (PACIFT)
not limited to: 5. Provided by the borrower
• Plans and specifications
• Details cost estimates
• Feasibility study/detailed project
description for building construction
• Specifications or drawing,
certification on the availability of
spare parts locally for
machineries/department
DBP – Mindanao Development Assistance

(DBP-MinDA) Financing Program
General Requirements
1. Mindanao Development Authority 1. Provided by the borrowing LGU
(MINDA) Endorsement Letter
Program Assistance to Support

Alternative Driving Approaches (PASADA)
Program
STANDARD REQUIREMENTS:
1. Registered with CDA or Securities and 1. SEC / Cooperative Development
Exchange Commission (SEC), as Authority (CDA)
Page 61 of 260
evidenced by a Certificate of
Registration and Certificate of
Compliance, whichever is applicable
2. Certification from DOTr that the 2. Department of Transportation
identified supplier is compliant with the
PNS specification
3. Approved Local Public Transport Route 3. Land Transportation Franchising and
Plan (LPTRP) or Route Rationalization Regulatory Board (LTFRB)
Plan (RRP)
4. Certified True Copy of LTFRB Notice of 4. LTFRB
Selection for new/developmental routes
or Application for Consolidation of
Individual Franchise
5. Notarized Agreement/Contract from the 5. AFCS Service Provider
AFCS Service Provider (to be verified by
the Account Officer)
6. Vehicle sales quotation (including cost of 6. Supplier/s
AFCS, GPS, speed limiter and other
required features) from chosen
supplier/dealer of the borrower shall be
subject to the final validation by
PACID/PACIFT
7. Certified true copy of BIR Certificate of 7. Bureau of Internal Revenue
Exemption (for Cooperatives only, if
available)
8. Certification of Compliance (CoC) from 8. Department of Transportation
DOTr on specific type of the units to be
acquired.
Specific Requirements for Cooperatives:

1. List of shareholders/cooperative 1. Provided by the borrower
membership and their shareholdings
and/or additional documents to fully
establish beneficial owners of the legal
entity
2. Board Resolution to sign in behalf of the 2. Provided by the borrower
entity
3. At least two (2) copies of valid 3. Provided by the borrower
government IDs of the designated
signatories duly certified by the
Secretary, or equivalent document,
authorizing the business relationship and
the signatory to sign on behalf of the
entity. The signatories shall be the
Chairman and any one (1) of the Vice-
Chairman or Treasurer.
Pre-Approval Requirements:
1. Approved Local Public Transport Route 1. Registry of Deeds
Plan (LPTRP) or Route Rationalization
Plan (RRP)
Page 62 of 260
2. Certified True Copy of LTFRB Notice of 2. Land Transportation Office
Selection for new/developmental routes
or Application for Consolidation of
Individual Franchise or Provisional
Authority (PA) for existing routes.
3. Agreement/Contract from the AFCS 3. AFCS Service Provider
Service Provider
4. Letter from the Borrower indicating the 4. Provided by the borrower
preferred supplier/dealer
• Vehicle sales quotation (including cost
of AFCS, GPS, speed limiter and
other required features)
• Certificate of Compliance to PNS of the
vehicle issued by DOTr
• Certified true copy of BIR Certificate of
Exemption (for cooperatives only, if
applicable)
Pre-Release Requirements:
1. Provisional Authority (PA) or Special 1. LTFRB
Permit issued by LTFRB
2. Chattel Mortgage/REM (if with support 2. Registry of Deeds
facilities) registered in favor of DBP.
3. Original LTO Official Receipt and 3. LTO
Certificate of Registration duly
encumbered with DBP.
4. Proof of 5% equity from the borrower 4. Provided by the borrower
paid to the dealer/supplier.
5. PACID/PACIFT or Third-Party 5. DBP Property Appraisal and Credit
Appraiser’s verification report on Investigation Department (PACID) /
financed units/support facilities and Property Appraisal and Credit Investigation
AFCS (should be operational and Field Team (PACIFT) / Accredited Third-
capable to record, monitor and report the Party Appraiser
revenue of the vehicle units). The AFCS
should be able to operate on cash and
card payments, and/or mobile payment
application. If cash payment, AFCS
should be able to issue receipt/ticket.
6. Certified true copy of BIR Certificate of 6. Bureau of Internal Revenue
Exemption (for Cooperatives only, if
applicable).
7. Comprehensive Insurance on vehicle 7. DBP Insurance Brokerage, Inc. (DIBI)
unit based on appraised value, to be
placed through DBP Insurance
Brokerage, Inc. (DIBI), and assigned in
favor of DBP.
8. Letter from the Borrower indicating 8. Provided by the borrower
preferred supplier/dealer. Loan and
equity subsidy shall be released to the
Borrower. An Authority to Debit account
shall be issued by the borrower to DBP
to credit the loan proceeds and equity
subsidy to the supplier/dealer’s account
Page 63 of 260
with DBP.
9. Delivery of vehicles verified and 9. Supplier/s
accepted by the Borrower as evidenced
by the Delivery Receipts.
Post-Release Requirements:
1. Certificate of Public Convenience (CPC) 1. LTFRB

within 30 days and Franchise issued by
LTFRB within 180 days from date of loan
release.
2. Official receipt, sales invoice or any 2. Supplier/s; Provided by the borrower
proof of receipt of full payment issued by
the supplier/dealer or borrower within 5
days from release.
3. Opening of payroll account by the 3. Provided by the borrower
investors and employees of the transport
cooperative/corporation.
4. Conversion of LTO Official Receipt (OR) 4. Land Transportation Office
from private to for-hire.
ENVIRONMENTAL PROGRAMS
Energy Efficiency Savings (E2SAVE)

Program
For Energy Efficiency Projects:

1. Sales contract or Lease Agreement, 1. Provided by the borrower
whichever is applicable
2. Investment Grade Audit/Energy Audit 2. Provided by the borrower
Report prepared by consultant with
experience and good track record
3. Department of Energy Accreditation 3. Department of Energy
for ESCOs
4. Electrical Permit from Local 4. Local Government Unit
Government Unit
For Renewable Energy Projects:

1. Feasibility Study or Project Proposal 1. Provided by the borrower
containing relevant information
2. Certificate of Non-Coverage (CNC) 2. DENR
3. Distribution Impact Study approved by 3. Distribution Utility (DU)
the Distribution Utility (DU), if
applicable
4. Installation Permit / Electrical and 4. LGU
Building Permit from Local Government
Unit
5. Net-metering Agreement between 5. Distribution Utility
Distribution Utility and end-user, as
applicable
Page 64 of 260
Pre-release Requirements:
1. For Energy Efficiency projects, 1. Provided by the borrower

Electrical Permit from Local
Government Unit (LGU)
2. For Renewable Energy projects (own 2. LGU
use and net metering), Installation
Permit / Electrical Permit and Building
Permit from LGU.
Post For Energy Efficiency Projects

1. For EE Projects, Monitoring and 1. Provided by the borrowing ESCOs
Verification Report
ss
Green Financing Program (GFP)
1. Compliance Certificate issued by the 1. DENR

DENR-EMB)
2. Appointment / Designation of Pollution 2. DENR
Control Officer (PCO)
3. 10 years Solid Waste Management 3. LGU
Plan consistent for LGU Projects /
Solid Waste Data from the LGU
4. Certificate of Conformity (COC) 4. DENR
5. Environmental Technology Verification 5. Department of Science and Technology
(ETV) Statement and Report (DOST)
6. Certification Precondition including 6. National Commission of Indigenous
Free Prior Informed Consent (FPIC) / Peoples (NCIP)
Certificate of Non-Overlap by the
concerned ICCs/IPs
7. Proof of Authority over project Site 7. Provided by the borrower
(e.g. Land Title, Lease Agreement,
MOA on the use of land or Deed of
Absolute Sale)
8. Off-take Agreement (by-products such 8. Provided by the borrower
as biochar, biodiesel, biogas and
electricity will be sold to power plants),
if power generated will be exported
9. Engineering, Procurement and 9. Provided by the borrower
Construction Contract (if the
LGU/project SPV will engage with
EPC Contractor)
10. Concession Agreement and 10. Provided by the borrower
Feedstock Supply Agreement
between LGU and project SPV to build
and operate a WtE plant
11. Engineering Geological and Geo- 11. Mines and Geosciences Bureau (MGB)
hazard Assessment Report (EGGAR)
or Geo-hazard Assessment Report
(GAR)
12. Site Suitability Assessment Report for 12. MGB
Page 65 of 260
MGB including Geological
Investigation Report (GIR)
13. Zoning Permit / Locational Clearance 13. LGU
14. Tree Cutting Permit 14. DENR
15. Water Permit or Water Service 15. NWRB/ Water Service Providers
Agreement with Water Service
Providers
16. Building Permit issued by the LGU 16. LGU
17. Transporter Registration Certificate 17. DENR
18. Permit to Transport 18. DENR
19. Hazardous Waste Registration 19. DENR
20. Treatment, Storage and Disposal 20. DENR
(TSD) Facility Permit
21. Feasibility Study or Project 21. Provided by the borrower
Proposal containing relevant
information
22. Pollution Control Officer Accreditation 22. DENR/LLDA
Certificate issued by the DENR /
LLDA
23. Permit to Operate Air Pollution Source 23. DENR
Installations (APSI) / Control Facilities
24. Wastewater Discharge Permit for 24. DENR/LLDA
DENR/LLDA
Inss
Lending Initiatives for Sanitation (LINIS)
Program
1. LGU Ordinance supporting the 1. Provided by borrower

project (i.e. mandatory septic tank
desludging)
2. National Sewerage and Septage 2. Provided by borrower
Management Program (NSSMP)
Approval for sanitation project
applying for partial grants from
DPWH (as applicable)
3. Service Contracts or Agreement for 3. Provided by borrower
sanitation projects whose component
or service will be sub-contracted to a
third party (i.e. sludge collection or
plant operations)
4. Feasibility Study or Project Proposal 4. Provided by borrower
containing relevant information
(please see Annex B for the
suggested contents of the feasibility
study/project proposal)
Pre-release Requirements:
1. Environmental Compliance 1. DENR-EMB
Certificate issued by DENR EMB, if
➢ Domestic wastewater design
capacity of >30 m3;
➢ Biosolids processing facility
Page 66 of 260
annual production rate of > 3,750
MT
➢ Diesel Generator with capacity of
> 1 Megawatt ; or
2. Certificate of Non-Coverage issued 2. DENR-EMB
by DENR EMB, if
➢ Domestic wastewater design
capacity of <30 m3;
➢ Biosolids processing facility
annual production rate of < 3,750
MT;
➢ Diesel Generator with capacity
of < 1 Megawatt
3. Permit to cut trees (as applicable)
issued by DENR EMB 3. DENR-EMB
4. Zoning Certification Locational
Clearance issued by the LGU 4. LGU
5. Clearance for Development
Plans/Projects within Laguna de Bay 5. Provided by borrower (as applicable)
Region (as applicable) issued by
LLDA
6. Clearing/Fencing/Excavation Permit
issued by the LGU 6. LGU
7. Permit to install (for mechanical
equipment) issued by the LGU 7. LGU
Post-Release Requirements:
1. Discharge Permit issued by DENR 1. DENR-EMB
EMB
2. Permit to Operate Air Pollution Source 2. DENR-EMB
issued by DENR EMB (e.g. generator
set)
3. Environmental Sanitation Clearance 3. DOH
issued by DOH
4. Accreditation of Pollution Control Officer 4. DENR-EMB
by DENR EMB
Water for Every Resident (WATER)

Program
1. Company Profile – to include historical 1. Provided by the borrower

background, classification/category in the
industry, organizational structure and
number of employees
2. Existing Water Supply System (Service 2. Provided by the borrower

coverage areas on per system basis;
Inventory of Existing Facilities including
capacities, as applicable; Status of
Operation – latest 3 months operation;
Process flow of the water system with
diagram; Water quality test results as
Page 67 of 260
compliance to Philippine National
Standards for Drinking Water parameters
3. PROPOSED PROJECT 3. Provided by the borrower

(Feasibility Study / Project description and
rationale; Detailed Cost Estimates/Bill of
Materials/Quantities; Service Coverage
Areas -projected service connections and
water demand up to the term of the loan;
Design Report and Drawings with
computations for source development,
transmission and distribution pipelines,
storage and treatment facility (as
applicable)
• Source Development (Description of Provided by the borrower
the proposed Water Source/s (type,
location and discharge capacity);
Hydrologic Study for surface water
source (e.g. river, spring, falls); Geo-
Resistivity Survey and Drilling Report
for ground water source or deep well;
Water quality report
• Transmission and Distribution Provided by the borrower

Pipelines (Transmission and
distribution pipelines description (length,
size and type of pipes); Results and
interpretation of hydraulic analysis with
computations indicating elevations,
discharge/flow, pressure including
schematic diagram with legend; Pipeline
network plan)
• Storage Facility (Storage facility Provided by the borrower

description (ex. number, volume
capacity, material, location);
Computation on design volume
requirement)
• Treatment Facility (Water Treatment Provided by the borrower

Facility Design (type of
technology/processes of treatment to be
employed); For new technology,
information on similar installations,
availability of spare parts and warranty
• Other Equipment (Generator Set, Provided by the borrower

Booster Pumps) - Description,
specifications and capacity including
justification and computations on the
required capacity
4. PERMITS, LICENSES AND OTHER
Page 68 of 260
REQUIREMENTS
• NWRB Drilling Permit (for ground
water development) NWRB
• Water Permit issued by NWRB
• DENR-EMB Environmental NWRB
Compliance Certificate (ECC) DENR-EMB
/Certificate of Non-Coverage (CNC)
including copies of the proponent’s
Initial Environmental Examination (IEE)
of the Environmental Impact
Assessment (EIA) reports.
• Water Supply Agreement/Memorandum
of Agreement/Joint Venture Agreement Provided by the borrower
with partner proponent (as applicable)
SOCIAL PROGRAMS
DBP Assistance for Economic and Social

Development (ASENSO) for LGUs
Financing Program
Pre-Release Requirements
For Reimbursement of Projects involving

construction
1. Certificate of Completion 1. Provided by the borrower
2. Certificate of Acceptance 2. Provided by the borrower
3. Certificate of Occupancy 3. Provided by the borrower
4. Bidding Documents 4. Provided by the borrower
5. Other necessary documents 5. Provided by the borrower
For Construction related Projects:
For Road Concreting/Construction

1. Road construction permit 1. LGU
For Tourism-related projects

1. CITES Import Permit issued by PAWB,
if applicable 1. Protected Areas and Wildlife Bureau
2. Clearance/Permit from the concerned (PAWB)
Protected Area Management Board if 2. PAWB
the proposed zone is within a
Protected Area, as applicable.
3. Endorsement Letter from Department
of Health (DOH) for Health and 3. DOH
Wellness Tourism Zone, as applicable
4. Endorsement Letter from National
Historical Institute (NHI) for Cultural 4. NHI
and Heritage
5. Endorsement Letter from Philippine
Page 69 of 260
Retirement Authority (PRA) for 5. PRA
Retirement village/communities, as
applicable
6. Special Use Permit (for bathing
establishment) 6. DENR
7. Wildlife Collector’s Permit issued either
by PAWB or concerned DENR 7. PAWB / DENR
Regional Office, if applicable
8. Wildlife Import Certification issued by
the concerned DENR Regional Office, 8. DENR
if applicable
9. Wildlife Registration, if applicable
10. Operation and Maintenance Plan 9. DENR
10. Provided by the LGU Borrower
If project involves Acquisition of Land
1. Deed of Absolute Sale 1. Provided by the LGU Borrower
2. Certificate of Full Payment (if any) 2. Provided by the LGU Borrower
3. LGU’s Appraisal Committee Appraisal 3. Provided by the LGU Borrower
Report
4. Certified true copy of a land title and 4. Provided by the LGU Borrower
tax declarations duly verified with the
ROD.
5. Deed of Undertaking to transfer 5. Provided by the LGU Borrower
ownership of property/ies/land to be
acquired under the name of the LGU
within one (1) year from date of loan
release and submit certified true copy
of the title to DBP
For subsequent/staggered mode of release

1. Progress Billing/Accomplishment 1. Provided by the LGU Borrower
Report
For M&E involving transportation

equipment
1. Copy of registration (OR/CR) from the 1. Land Transportation Office (LTO)
LTO
2. Other necessary documents 2. Provided by the LGU Borrower
For Refinancing or Loan Takeout 1. Originating Bank

1. Statement of Account from a
bank/financing institution 2. Provided by the LGU Borrower
2. Background/status of the original
project financed 3. Provided by the LGU Borrower
3. Other necessary documents
depending on the purpose of the loan
to be refinanced.
Post-Release Requirements
For Construction-related Projects 1. Department of Tourism (DOT)
Page 70 of 260
1. Accreditation of Accommodation
Establishments for hotels, resorts and
apartment hotels from the Department
of Tourism (DOT) (for tourism projects)
Note:
• For project purposes related to
education, health, housing, power,
solid waste and water, please refer to
the requirements of the following
programs:
Project Purpose Program
Education ESKWELA
Health SHIELD
Housing BAHAY
Power FUSED
Solid-Waste GFP
Water WATER
• Project requirements may be
adjusted/revised based on changes in
applicable laws, rules and regulations,
and policies.
• Additional guidelines for project
specific requirements may be issued,
as necessary.
DBP Education Sector Support for

Knowledge, Wisdom and Empowerment
through Lending Assistance (ESKWELA)
Pre-Approval Requirements
1. Government Permit to Operate / 1. Department of Education (DepEd)
Government Recognition (for new
educational institution)
2. Application to Establish a School received 2. Commission on Higher Education (CHED)
by CHED (for new education institution)
3. Application of Program received by CHED 3. CHED
(if there will be new program to be offered)
4. Certificate of Program Registration from 4. Technical Education and Skills
TESDA (for technical & vocational Development Authority (TESDA)
education and training)
5. CHED Endorsement for programs & 5. CHED
projects of PEIs
1. List of student borrowers with 1. Provided by the Borrower
corresponding amount, term, purpose for
lending to students
2. Copy of the current AY's Billing 2. Provided by the Borrower
Statement for SHS VP Financing Facility
3. Deed of Assignment of Receivables for 3. Bank Form
Page 71 of 260
SHS VP Financing Facility
BUILDING AFFORDABLE HOMES

ACCESSIBLE TO EVERY FILIPINO
(BAHAY) PROGRAM
Pre-Approval Requirements 1. Provided by the Borrower

1. List of past, ongoing and pipeline projects
2. Housing and Land Use Regulatory Board 2. DHSUD-HLURB
(HLURB) Certificate of Registration and
License to sell (for developers) 3. From the LGU
3. Site Development Plan
4. Marketing plan (for developers, including 4. Provided by the Borrower
internal sales operations and tie-ups with
HDMF/Pag-IBIG and other financial
institutions for take-out/end-user
financing)
Rehabilitation Support Program On

Severe Events (RESPONSE)
Pre-Approval Requirements For Public

Institutions
1. Copy of the LGU’s Disaster Risk 1. Provided by the Borrower
Reduction and Management Plan and
budget allocation
Pre-Approval Requirements For Electric

Cooperatives 1. Provided by the Borrower
1. National Electrification Administration
(NEA) clearance and proof of filing of
emergency CAPEX with the Energy
Regulatory Commission (ERC)
Strategic Health Investments for

Enhanced Lending and Development
(SHIELD)
For New Hospital/Other Health Facility

1. Certificate of Need (CON) issued by 1. DOH
the DOH, if proposed private hospital is
below 100 beds or if it is a new
government general hospital
2. Permit to Construct secured from DOH 2. DOH
For Existing Hospital/Other Health Facility

1. Certificate of Need (CON) issued by 1. DOH
the DOH, if proposed private hospital is
below 100 beds or if it is a new
government general hospital
Page 72 of 260
2. Permit to Construct secured from DOH 2. DOH
3. License to Operate issued by the DOH 3. DOH
4. PhilHealth Accreditation 4. PhilHealth
5. Permit to Operate (for air pollution 5. DENR-EMB
source installations like boiler,
generator set, and its pollution control
system) secured from DENR-EMB
6. Permit to transport of waste from 6. DENR/EMB
DENR-EMB/MOA with DENR-
accredited health care waste TSD
provider
7. Water Permit from NWRB or service 7. NWRB/Water District
contract/proof of water service
connection from the local water district,
8. Wastewater Discharge Permit secured 8. DENR-EMB/LLDA
from DENR-EMB/LLDA
9. Hazardous Waste Generator’s 9. DENR/EMB
Registration from DENR-EMB
10. Healthcare Waste Management 10. Provided by the Borrower
Program/Plan for health facilities (if
applicable)
11. Annual Health Facility Statistical 11. Provided by the Borrower
Report (submitted annually)
12. Birthing Homes (DOH AO No. 2012- 12. Newborn Screening Reference Center –
0012), if existing - Certificate as a National Institutes of Health (NSRC-NIH)
Newborn Screening Facility from the or respective DOH-Regional Offices
Newborn Screening Reference Center (DOH-ROs)
- National Institutes of Health (NSRC-
NIH) or your respective DOH-Regional
Offices (DOH-ROs)
13. Clinical Laboratory (DM No. 2009- 13. NRL
0086): if existing - Certificate of
participation/registration in National
External Quality Assurance Scheme
(NEQAS) from National Reference
Laboratory (NRL)
For Acquisition of Machineries/Equipment

1. Purchase Order 1. Provided by the borrower
For New Hospital:

1. Occupancy Permit 1. LGU
2. Wastewater Discharge Permit from 2. DENR-EMB/LLDA
DENR-EMB
3. License to Operate (LTO) from DOH 3. DOH
4. Permit to Operate (for air pollution 4. DENR/EMB
source installations like boiler,
generator set, and its pollution control
system) secured from DENR-EMB
5. Permit to transport of waste from 5. DENR/EMB
Page 73 of 260
DENR-EMB/MOA with DENR-
accredited health care waste TSD
provider
6. PhilHealth Accreditation 6. PhilHealth
7. Water permit from NWRB or service 7. NWRB/Water District
contract/proof of water service
connection from the local water district,
8. Hazardous Waste Generator’s 8. DENR-EMB
Registration from DENR-EMB
9. Healthcare Waste Management 9. Provided by the borrower
Program/Plan for health facilities (if
applicable)
10. Accreditation Certificate of Pollution 10. DENR-EMB
Control Officer
11. Annual Health Facility Statistical 11. Provided by the borrower
Report (submitted annually
12. Birthing Homes (DOH AO No. 2012- 12. National Screening Reference Center –
0012): if new – Certificate as a National Institutes of Health (NSRC-NIH)
Newborn Screening Facility from the or respective DOH-Regional Offices
Newborn Screening Reference Center (DOH-ROs)
- National Institutes of Health (NSRC-
NIH) or your respective DOH-Regional
Offices (DOH-ROs)
13. Clinical Laboratory (DM No. 2009- 13. NRL
0086): if new – Certificate of
participation/registration in National
External Quality Assurance Scheme
(NEQAS) from National Reference
Laboratory (NRL)
For Acquisition of Machineries/Equipment

1. Delivery receipt or proof of acceptance 1. Provided by the Borrower
If loan facility is under the Infrastructure

Contractors Support (ICONS) Program
1. Duly-accomplished Loan Record Form 1. Bank Form
2. Duly-accomplished Customer Information 2. Bank Form
File Form
3. Duly-accomplished Confidential 3. Bank Form
Information Sheet
4. Data Privacy Consent Form 4. Bank Form
5. Copy of SEC Registration, DTI Certificate 5. Securities and Exchange Commission

of Registration or any proof of business (SEC), Department of Trade and Industry
registration or any other agency issuing certificate of
business registration
6. Certified True Copy of Articles of 6. SEC
Incorporation and By-Laws
7. Bio-data of applicant/key officers 7. Provided by the borrower
Page 74 of 260
8. List of stockholders and their 8. Provided by the borrower
stockholdings
9. Business Permits 9. LGU (Barangay/Municipal/City Hall)
10. BIR-filed Financial Statements (Last 3 10. Provided by the borrower
years)
11. Latest Interim Financial Statements 11. Provided by the borrower
12. Certified True Copies of the Collateral 12. Provided by the borrower
Documents for Initial Submission and
Original Copy
13. Board Resolution/Secretary’s Certificate 13. Provided by the borrower
bearing the Official Signatories and
allowing transactions with DBP

Specific Requirements for the Program:

1. Current PCAB Certificate/License and/or 1. Philippine Contractors Accreditation Board
Contractor's Special License – Joint (PCAB)
Venture Agreement issued by PCAB
2. List of completed, on-going and pipeline 2. Provided by the borrower
projects including the amount, status, etc.
3. Awarded contracts or Notice of Award to 3. Provided by the borrower
be availed by DBP
4. Verification of Credit Worthiness of 4. DBP Property Appraisal and Credit
Project Owner Investigation Department (PACID) /
Property Appraisal and Credit
Investigation Field Team (PACIFT)
5. Additional documentary requirements for 5. Provided by the borrower
business expansion, such as, but not
limited to:
o Plans and specifications
o Details cost estimates
o Feasibility study/detailed project
description for building construction
o Specifications or drawing,
certification on the availability of
spare parts locally for
machineries/department
If loan facility is under the Broiler Contract

Growing Program (BCGP)
STANDARD REQUIREMENTS (new loans)

1. Letter of Intent 1. Provided by the borrower
2. DBP Application Form (Loan Record 2. DBP Form
From, Customer Information Sheet)
Page 75 of 260
3. Audited Financial Statements, BIR-filed 3. Bureau of Internal Revenue
for the last 3 years (if applicable),
except for start-up operations
4. Latest Interim Financial Statements or 4. Provided by the borrower
alternatives (if applicable)
5. Bio-data of key officers 5. Provided by the borrower
6. Business Permits (Mayor’s Permit & 6. LGU (Barangay/Municipality/City Hall)
Barangay Permit)
7. Copies of collateral documents 7. Provided by the borrower
8. Plans & specifications signed by an 8. Provided by the Borrower/Professional
Agricultural Engineer, detailed cost Agricultural Engineer
estimate, project time schedule, project
brief
9. Specifications and drawings with 9. Contractor
certification on the availability of spare
parts locally for machinery/equipment

Specific Requirements for Corporations

1. Certified True Copy of Certificate of 1. Securities and Exchange Commission
Registration (SEC) (SEC)
2. Certified True Copy of Articles of 2. Provided by the borrower
3. Latest General Information Sheet (GIS) 3. Provided by the borrower
entity
4. Board Resolution duly certified by the 4. Provided by the borrower
Corporate Secretary, or equivalent
document, authorizing the business
relationship & the signatory to sign in
behalf of the entity
5. 2 copies of valid government IDs of the 5. Provided by the borrower
designated signatories
Specific Requirements for Cooperatives

1. Certified True of Certificate of 1. Cooperative Development Authority (CDA)
Registration (CDA)
Cooperation and By-Laws
3. List of Shareholders/Cooperative 3. Provided by the borrower
entity
Page 76 of 260
document, authorizing the business
relationship and the signatory to sign in
behalf of the entity
5. At least 2 copies of valid government 5. Provided by the borrower
IDs of the designated signatories
Specific Pre-Approval Requirement for the

Program
1. Pest & Waste Management Plans 1. Provided by the borrower
2. Technology and Process Description 2. Provided by the borrower
3. Discharge Permit 3. Department of Environment and Natural
Resources (DENR)
4. Water Permit 4. National Water Resources Board (NWRB)
If loan facility is under the Swine

Repopulation, Rehabilitation and Recovery
(Swine R3) Credit Program - REGULAR
LOAN
PRE-APPROVAL REQUIREMENTS

2. Agricultural and Fisheries Enterprise 2. Bank Form
Loan Application Form
3. Customer Information File Form 3. Bank Form
(Individual and Corporate)
5. Credit Information Authority 5. Bank Form
6. Brief Company Profile 6. Provided by the borrower
7. Notice of Approval from Integrator 7. Partner Integrator
8. Photocopy of Certificate of Registration 8. SEC, DTI, or CDA
or Clearance from concerned
government agency
9. Bio-data of incumbent officers and 9. Provided by the borrower
Board of Directors with ID, if
applicable
10. Opening of CASA with DBP 10. DBP
11. Board Resolution authorizing the 11. Provided by the borrower
organization to borrow and designating
authorized signatories
12. Audited Financial Statement for the 12. Bureau of Internal Revenue
last year, or latest interim financial
statement if applicable
13. ITR and SALN 13. Provided by the Borrower
14. Photocopy of Articles of 14. Provided by the Borrower
Incorporation/Cooperation and By-laws
if applicable
15. Notice of approval/commitment letter 15. Partner Integrator
from or Contract Agreement with the
Integrator, whichever is applicable
Page 77 of 260
PRE-RELEASE REQUIREMENTS
1. Current year business permit 1. LGU (Barangay/Municipality/City Hall)

2. Letter from the Bureau of Animal 2. Bureau of Animal Industry / Office of
Industry (BAI) stating that the farm is in the Municipal Agriculturist
an area where there have been no
recorded cases of ASF for more than
90 days and that the farm has at least
a Biosecurity Level I Classification.
3. Certification or any similar document 3. Department of Agriculture-Agricultural
from reputable trainors (DA-ATI/BAI, Training Institute/Bureau of Animal
integrators, feed companies, TESDA) Industry/Integrator/Feed
that borrower has undergone training Companies/TESDA
on biosecurity management.
4. Environmental Compliance Certificate 4. Department of Environment and
(ECC) or Amended ECC Natural Resources (DENR)
5. Designated Pollution Control Officer 5. Provided by the Borrower
(PCO) or accredited PCO whichever is
available.
POST-RELEASE REQUIREMENTS
1. Accredited PCO 1. Provided by the borrower

2. Permit to operate – generator set, if 2. DENR – Environmental Management
applicable Bureau
3. Contract/Agreement with Integrator, if 3. Integrator
applicable
4. Project completion Report 4. Provided by the Borrower
If loan facility is under the ACPC-FUNDED

SWINE R3 CREDIT PROGRAM

7. Endorsement/Notice of Approval from 7. Partner Integrator
Integrator
government agency
applicable 10. DBP
10. Opening of CASA with DBP
Page 78 of 260
11. Board Resolution authorizing the
organization to borrow and designating 11. Provided by the borrower
12. Audited Financial Statement for the 12. Bureau of Internal Revenue
statement if applicable
13. ITR and SALN
14. Photocopy of Articles of 13. Provided by the Borrower
Incorporation/Cooperation and By-laws 14. Provided by the Borrower
if applicable
1. Current year business permit

2. Letter from the Bureau of Animal 1. LGU (Barangay/Municipality/City Hall)
Industry (BAI) stating that the farm is in 2. Bureau of Animal Industry / Office of
an area where there have been no the Municipal Agriculturist
recorded cases of ASF for more than
90 days and that the farm has at least
a Biosecurity Level I Classification.
3. Certification or any similar document
from reputable trainors (DA-ATI/BAI, 3. Department of Agriculture-Agricultural
integrators, feed companies, TESDA) Training Institute/Bureau of Animal
that borrower has undergone training Industry/Integrator/Feed
on biosecurity management. Companies/TESDA
4. Notice of Approval from Integrator
5. Environmental Compliance Certificate 4. Partner Integrator
(ECC) or Amended ECC 5. Department of Environment and
6. Designated Pollution Control Officer Natural Resources (DENR)
(PCO) or accredited PCO whichever is 6. Provided by the borrower
available.
POST-RELEASE REQUIREMENTS
1. Accredited PCO
2. Permit to operate – generator set, if 1. Provided by the borrower
applicable 2. DENR – Environmental Management
3. Contract/Agreement with Integrator, if Bureau
applicable 3. Integrator
4. Project completion Report
If loan facility is under the Sustainable

Agribusiness Financing Program for the
Dairy Industry (SAFP-DAIRY)

2. Accomplished DBP Application Form 2. Bank Form
3. Business Registration Documents 3. SEC, DTI, CDA
4. Customer Record Form (DBP Form) 4. Bank Form
5. Confidential Information Sheet (DBP 5. Bank Form
Page 79 of 260
Form)
6. Project Brief/Business Plan
If loan facility is under the Rediscounting
Line Facility for Financial Institutions
1. Letter of Application for rediscounting 1. Provided by the borrower

line indicating the amount of line being
applied for
2. Board Resolution duly signed by the 2. Provided by the borrower
Board of Directors or Board of
Trustees (whichever is applicable) or
duly notarized Secretary’s Certificate:
• Authorizing the Financial Institution

(FI) to borrow funds, negotiate and
enter into agreement with the Bank,
indicating the amount of Rediscounting
Line applied for and designating at
least 2 officers of the FI (with their
respective specimen signatures)
authorized to endorse Promissory
notes and sign all papers pertaining to
rediscounting line;
• Authorizing the designated signatories
to sign, endorse loan documents,
Deed of Assignments, notes and other
documents pertaining to the loan
obtained from DBP.
3. List of incumbent members of the 3. Provided by the borrower

Board of Directors/Trustees and
principal officers indicating therein their
respective educational attainment and
work experience as of recent date
4. List of existing principal shareholders
and their stockholdings (with 10%) or 4. Provided by the borrower
more of total shares
5. Audited Financial Statements (FS) (i.e.
balance and Income Statements) for 5. Bureau of Internal Revenue
the past 3 years and latest interim FS,
which should not be more than 6
months old
6. Brief Company Profile
7. Articles of Incorporation/Corporation
and By-laws including amendments
thereto, if any: 7. Provided by the borrower
8. Certificate of Registration with
Securities and Exchange Commission 8. SEC, BSP
(SEC) and Certificate of Authority to
Operate from the BSP (for new
Page 80 of 260
applicants only)
9. For projects involving constructions: 9. Provided by the borrower
Cost Estimates, Plans and
Specifications, Bill of Materials and
Work Program/Schedules;
10. For RBs, copy of year-end and latest 10. Provided by the borrower
quarterly Risk Based Capital
Adequacy Ratio (RBCAR) Report as
submitted to BSP
11. Copy of updated Income Tax Return, 11. Provided by the borrower
duly stamped as received by the
Bureau of Internal Revenue, together
with the supporting financial
statements, as applicable
1. Copy of Notice of Line Approval with

1. DBP
the conformity of the authorized
signatory of the FI-borrower
2. Original copy of the rediscounting
agreement duly signed by the 2. Bank Template
authorized signatories of the FIs on all
pages
3. Original Copy of the Deed of
Assignment duly signed by the 3. Bank Template
4. Board Resolution duly signed by the
Board of Directors/Trustees of the 4. Provided by the borrower
Borrower or Secretary’s Certificate
5. Original Copy of the Custodianship
Agreement duly signed by the 5. Bank Template
authorized signatories (applicable
where the physical delivery of
assigned sub-borrowers’ PNs and
underlying collaterals, if any, is
required)
For initial and succeeding availments
1. Notice of Availment or Letter of Intent 1. Provided by the borrower

to Borrow
2. Original copy of the duly executed PN 2. Provided by the borrower
to DBP and Disclosure Statement duly
signed by the authorized signatories of
FIs
3. Supplement to Deed of Assignment 3. Provided by the borrower
together with the Schedule of Notes
Offered for Assignment indicating
therein the face value and current
outstanding balance of the sub-PNs
and underlying collaterals
Page 81 of 260
4. Post-dated checks corresponding to
the amortization schedule (if
applicable)
5. If without physical delivery or 5. Bank Template
submission of original sub-borrowers’
PNs and underlying collateral
document, a duly notarized
certification that the assigned
promissory notes with the underlying
collaterals:
• Are current
• Are in the custody of the Partner FI
and available for inspection and
physical transfer anytime at the option
of DBP through its authorized
representative
• Have not been assigned to any other
financial institution, including the
BSP.
6. Notarized Certification that site 6. Bank Template

verification, title validation, and proper
valuation of collaterals were
conducted.
If loan facility is under the Expanded Rice

Credit Assistance under the Rice
Competitiveness Enhancement Fund (ERCA-
RCEF) Program
Individual Farmers
1. Filled-out Loan Application Form 1. Bank Form
2. Photocopy of one valid government- 2. Provided by the borrower
issued ID or Barangay Certification
3. Sworn affidavit and/or Certification of no 3. Provided by the borrower
outstanding loans from any lending
institution/Da-ACPC for the same project
For loans exceeding P3.0 million and/or

operating for more than 3 years, DBP may
require the following additional documents:
1. A copy of the latest Income Tax Return 1. Bureau of Internal Revenue

(ITR) of the borrower and his co-maker,
if applicable, duly stamped as received
by the Bureau of Internal Revenue (BIR)
2. A copy of the borrower’s latest financial
statements as submitted for taxation 2. Provided by the borrower
purposes to the BIR
Cooperatives
Page 82 of 260
1. Accomplished Loan Application Form 1. Bank Form
2. Certificate of Accreditation from DA 2. Department of Agriculture
3. Photocopy of Certificate of Registration 3. Provided by the borrower
from the CDA
4. Copies of Articles of Incorporation and 4. Provided by the borrower
By-Laws
5. Bio-data of incumbent officers and Board 5. Provided by the borrower
of Directors with photocopy of valid
government-issued ID
Cooperative to borrow and designating
7. Audited Financial Statement for the last 7. Provided by the borrower
year, or latest interim financial statement
for start-ups
8. Business Plan/Consolidated Farm Plan 8. Provided by the borrower
and Budget, if applicable
9. Current year Business Permit 9. Barangay/Municipal/City Hall
If loan facility is under the DA-ACPC – DBP

BuyANIhan Credit Program
1. Loan Application Form; 1. Bank form

2. Photocopy of Certificate of 2. Provided by the borrower
Registration from the CDA
Board of Directors with ID;
cooperative to borrow and designating
authorized signatories;
5. Audited Financial Statement for the 5. Provided by the borrower
last year; or, latest interim financial
statement;
6. Business Plan, if applicable; 6. Provided by the borrower
7. Current year Business Permit; and 7. Barangay/Municipal/City Hall
8. Photocopy of Articles of Cooperation 8. Provided by the borrower
and By-Laws.
If loan facility is under the DBP RESPONSE

to accelerate MSME Recovery (DBP
RESPONSE – MSME Recovery) Program
Retail Lending
1. Letter of Intent 1. Bank Form
2. DBP Application Forms 2. Bank Form
4. Copy of Updated Income Tax Return 4. Bureau of Internal Revenue
(ITR), duly stamped as received by the
Bureau of Internal Revenue (BIR),
Page 83 of 260
together with the supporting financial
statements, as applicable (in
accordance with BSP Circular No. 855,
s. of 2014)
5. Bureau of Internal Revenue (BIR) 5. Bureau of Internal Revenue
Audited Financial Statement for 2019
6. Interim Financial Statement 6. Provided by the borrower
7. Two (2) copies of valid government- 7. Provided by the borrower
issued IDs with pictures.
8. Latest Business Permits (Mayor’s 8. LGU (Barangay/Municipal/City Hall)
Permit and Barangay Permit)
9. Latest SSS Contribution Collection List 9. Social Security System
(form R3) prior to loan application, to
serve as basis for number of
employees prior to the pandemic (for
this purpose, the proof of payment to
SSS of employee benefits in
December 2019 is required)
Submission of latest SSS Contribution

Collection List (form R3) of the borrower will
also be required one year from the loan
release date in order to validate compliance to
the required 100% employee retention.
Specific Requirements for Sole

Proprietorship
1. Certified True Copy of DTI Registration 1. Department of Trade and Industry
Specific Requirements for Partnerships
1. Certified True Copy of SEC
Registration 1. Securities and Exchange Commission
2. Latest General Information Sheet (SEC)
establish beneficial owners of the legal 2. Provided by the borrower
entity
3. Partnership Resolution authorizing the
business relationship and the signatory 3. Provided by the borrower
to sign in behalf of the entity
1. Certified True Copy of SEC Certificate
of Registration 1. Securities and Exchange Commission
2. Certified True Copy of Articles of (SEC)
Incorporation and By-Laws 2. Provided by the borrower
3. Latest General Information Sheet
entity
4. Board Resolution duly certified by the
Corporate Secretary, or equivalent 4. Provided by the borrower
document (e.g. Secretary’s
Page 84 of 260
Certificate), authorizing the business
relationship and the signatory to sign
in behalf of the entity.
1. Certified True Copy of CDA Certificate
of Registration 1. Cooperative Development Authority
2. Certified True Copy of Articles of
3. Bio-data of incumbent officers and
Board of Directors with photocopy of 3. Provided by the borrower
valid government-issued ID
in behalf of the entity
5. List of shareholders/cooperative
members with their shareholdings 5. Provided by the borrower
For start-up business and for loan amount

below Php 3Million, the following documentary
requirements may be submitted in lieu of ITR
and BIR-stamped FS:
1. Proof of billing for business and 1. Provided by the borrower

residence;
2. Copy of last six (6) months Current 2. Provided by the borrower
Account Statements
If annualized 2020 interim FS shall be the

basis of the loan amount, the following
additional documentary requirements shall be
submitted:
1. Payroll and supporting 2020 SSS 1. Provided by the borrower

monthly contribution collection list
(form R3);
2. Paid Utilities; 2. Provided by the borrower
3. Rent/Lease Rentals, if applicable; 3. Provided by the borrower
4. Other supporting documents to 4. Provided by the borrower
support OPEX requirements.

Wholesale Lending
Page 85 of 260
Board of Directors or Board of 1. Provided by the borrower
Trustees (whichever is applicable) or
duly notarized Secretary’s Certificate
• Authorizing the FI to borrow funds,
negotiate and enter into agreement
with the Bank, and designating at least
two (2) officers of the FI (with their
respective specimen signatures);
to sign, endorse loan documents,
Deed of Assignments, notes and other
obtained from DBP.
2. List of Incumbent Members of the
Board of Directors/ Trustees and 2. Provided by the borrower
work experience as of recent date;
and their stockholdings (with 10%) or 3. Provided by the borrower
more of total shares;
4. Audited Financial Statements (FS)
(i.e., Balance Sheets and Income
Statements) for the past three (3) 4. Provided by the borrower
years and latest interim FS, which
should not be more than six (6)
months old;
5. Brief Company Profile; 5. Provided by the borrower
6. Articles of Incorporation/ Corporation 6. Provided by the borrower
thereto, if any;
Securities and Exchange Commission
(SEC) and/or Certificate of Authority to 7. SEC/BSP
Operate from the BSP (if applicable);
8. Deed of Assignment
9. Copy of year-end and latest quarterly 8. Provided by the borrower
Risk Based Capital Adequacy Ratio
(RBCAR) Report as submitted to BSP; 9. Provided by the borrower
and
10. The borrower shall execute a Data
Privacy Consent Form or Credit 10. Bank form
Information Authority.
If loan facility is under the Rural Agro-

enterprise Partnership for Inclusive
Development and Growth (RAPID Growth)
Credit Facility
Page 86 of 260
1. Letter of Intent
2. DBP Application Forms 1. Provided by the borrower
3. Endorsement Letter from DTI, 2. Bank Form
indicating among others the amount of
the matching grant 3. Department of Trade and Industry
4. Signed Market Agreement (if
applicable)
5. Photocopy of valid government-issued 4. Provided by the borrower
ID of authorized signatory/ies
6. Audited Financial Statements and 5. Provided by the borrower
Income Tax Returns for the last three
(3) years duly stamped as received by 6. Provided by the borrower
the Bureau of Internal Revenue (BIR);
7. Latest Business Permits (Mayor’s
Permit and Barangay Permit); 7. Barangay/Municipal/City Hall
8. Business Plan/Detailed Investment
Plan (if applicable); 8. Provided by the borrower
SPECIFIC REQUIREMENTS
Specific Requirements for Farmers

Organization and Federation
1. Certified True Copy of SEC Certificate 1. SEC

of Registration;
Incorporation and By-Laws;
3. Latest General Information Sheet 3. Provided by the borrower
entity;
Specific Requirements for Sole Proprietorship
1. Certified True Copy of DTI Registration 1. DTI

Registration 1. SEC
entity
Page 87 of 260
business relationship and the signatory
to sign in behalf of the entity 3. Provided by the borrower
1. Certified True Copy of SEC Certificate 1. SEC

of Registration;
entity;
1. Certified True Copy of CDA Certificate 1. CDA

of Registration;
2. Certified true Copy of Articles of 2. Provided by the borrower
3. Certificate of Compliance issued by 3. CDA
CDA, if applicable
Board of Directors with photocopy of
valid government-issued ID;
If loan facility is under the Contract-to-sell

Financing Facility for Real Estate
Developers
Documentary Requirements
Standard Requirements
2. DBP Application Form 2. Bank Form
3. Income Tax Returns for the last three
(3) years with accompanying Audited 3. Provided by the borrower
Financial Statement
4. Latest interim financial statements (if
Page 88 of 260
5. Approved subdivision plan
6. Certificate of Registration/License to 5. Provided by the borrower
Sell issued by DHSUD 6. DHSUD
7. DENR Environmental Compliance
Certificate or Certificate of Non- 7. DENR
Coverage
8. Applicable Licenses and permits (DTI,
SEC Registration, Development 8. Appropriate Agencies
Permits, Mayor’s Permit)
1. Certified True Copy of Certificate of

Registration (SEC) 1. SEC
(GIS) and/or additional documents to 3. SEC Template
fully establish beneficial owners of the
legal entity
document (e.g. Secretary’s 4. Provided by the borrower
Certificate), authorizing the loan and
the signatory to sign in behalf of the
entity
1. Certified True Copy of Certificates of

Registration (CDA)
Cooperation and By-Laws 1. CDA
3. List of shareholders/cooperative
membership and their shareholdings 2. Provided by the borrower
entity
Certificate), authorizing the loan and 4. Provided by the borrower
the signatory to sign in behalf of the
entity
If loan facility is under the Agroforestry

Plantation Program
Basic Requirements
Page 89 of 260
ID of the principal or authorized
signatory
4. Certified true copy of transfer
certificate of title (TCT) or Title Lease 4. Provided by the borrower
Agreement or Tenurial Agreement with
DENR
5. Audited Financial Statements and
Income Tax Returns for the last three 5. Provided by the borrower
(3) years duly stamped as received by
the Bureau of Internal Revenue (BIR)
6. Appropriate agencies
7. CDMP/IMP/CRMF & FYWP for tenure
7. DENR
holders
8. Business Plan for private landowners
9. Certificate of Tree Plantation 8. Provided by the borrower
Ownership from DENR (private
landowners) 9. Provided by the borrower
10. Endorsement Letter from DENR
10. DENR
If loan facility is under the Swine

Repopulation, Rehabilitation and Recovery
(Swine R3) Credit Program - REGULAR
LOAN
APPROVAL REQUIREMENTS

7. Notice of Approval from Integrator 7. Partner Integrator
government agency
applicable 10. DBP
10. Opening of CASA with DBP 11. Provided by the borrower
authorized signatories 12. Bureau of Internal Revenue
12. Audited Financial Statement for the
statement if applicable 13. Provided by the Borrower
Page 90 of 260
14. Photocopy of Articles of
if applicable 15. Partner Integrator
15. Notice of approval/commitment letter
from or Contract Agreement with the
Integrator, whichever is applicable
If loan facility is under the ACPC-FUNDED

SWINE R3 CREDIT PROGRAM
REQUIREMENTS

7. Endorsement/Notice of Approval from 7. Partner Integrator
Integrator
government agency 9. Provided by the borrower
applicable 10. DBP
10. Opening of CASA with DBP 11. Provided by the borrower
authorized signatories 12. Bureau of Internal Revenue
12. Audited Financial Statement for the
statement if applicable 13. Provided by the Borrower
14. Photocopy of Articles of
if applicable
If loan facility is under the Sustainable

Agribusiness Financing Program for the
Dairy Industry (SAFP-DAIRY)

2. Accomplished DBP Application Form 2. Bank Form
3. Business Registration Documents 3. SEC, DTI, CDA
4. Customer Record Form (DBP Form) 4. Bank Form
5. Confidential Information Sheet (DBP 5. Bank Form
Form)
Page 91 of 260
6. Project Brief/Business Plan 6. Provided by the borrower
If loan facility is under the Rediscounting

Line Facility for Financial Institutions
1. Letter of Application for rediscounting

line indicating the amount of line being
applied for
Board of Directors or Board of Trustees
(whichever is applicable) or duly
notarized Secretary’s Certificate:
• Authorizing the Financial Institution (FI)

to borrow funds, negotiate and enter
into agreement with the Bank,
indicating the amount of Rediscounting
Line applied for and designating at
least 2 officers of the FI (with their
respective specimen signatures)
authorized to endorse Promissory
notes and sign all papers pertaining to
rediscounting line;
to sign, endorse loan documents, Deed
of Assignments, notes and other
obtained from DBP.
3. List of incumbent members of the

Board of Directors/Trustees and
work experience as of recent date
and their stockholdings (with 10%) or
more of total shares
5. Audited Financial Statements (FS) (i.e.
balance and Income Statements) for
the past 3 years and latest interim FS,
which should not be more than 6
months old
6. Brief Company Profile
7. Articles of Incorporation/Corporation
thereto, if any:
(SEC) and Certificate of Authority to
Operate from the BSP (for new
applicants only)
Page 92 of 260
9. For projects involving constructions:
Cost Estimates, Plans and
Specifications, Bill of Materials and
Work Program/Schedules;
10. For RBs, copy of year-end and latest
quarterly Risk Based Capital Adequacy
Ratio (RBCAR) Report as submitted to
BSP
11. Copy of updated Income Tax Return,
duly stamped as received by the
Bureau of Internal Revenue, together
with the supporting financial
statements, as applicable
12. Data Privacy Consent Form
If loan facility is under the Expanded Rice

Credit Assistance under the Rice
Competitiveness Enhancement Fund
(ERCA-RCEF) Program
Individual Farmers
1. Filled-out Loan Application Form 1. Bank Form
2. Photocopy of one valid government- 2. Provided by the borrower
issued ID or Barangay Certification
3. Sworn affidavit and/or Certification of 3. Provided by the borrower
no outstanding loans from any lending
institution/Da-ACPC for the same
project
For loans exceeding P3.0 million and/or

operating for more than 3 years, DBP may
require the following additional documents:
1. A copy of the latest Income Tax Return 1. Bureau of Internal Revenue

(ITR) of the borrower and his co-
maker, if applicable, duly stamped as
received by the Bureau of Internal
Revenue (BIR) 2. Provided by the borrower
2. A copy of the borrower’s latest financial
statements as submitted for taxation
purposes to the BIR
Cooperatives
1. Accomplished Loan Application Form 1. Bank Form
2. Certificate of Accreditation from DA 2. Department of Agriculture
from the CDA
4. Copies of Articles of Incorporation and 4. Provided by the borrower
By-Laws
Page 93 of 260
Cooperative to borrow and designating
7. Audited Financial Statement for the 7. Provided by the borrower
statement for start-ups
8. Business Plan/Consolidated Farm Plan 8. Provided by the borrower
and Budget, if applicable
9. Current year Business Permit 9. Barangay/Municipal/City Hall
If loan facility is under the DA-ACPC – DBP

BuyANIhan Credit Program
1. Loan Application Form; 1. Bank form

from the CDA
Board of Directors with ID;
cooperative to borrow and designating
authorized signatories; 5. Provided by the borrower
5. Audited Financial Statement for the last
year; or, latest interim financial
statement; 6. Provided by the borrower
6. Business Plan, if applicable;
7. Current year Business Permit; and 7. Barangay/Municipal/City Hall
8. Photocopy of Articles of Cooperation 8. Provided by the borrower
and By-Laws.

Retail Lending
1. Letter of Intent 1. Bank Form
4. Copy of Updated Income Tax Return 4. Bureau of Internal Revenue
(ITR), duly stamped as received by the
Bureau of Internal Revenue (BIR),
together with the supporting financial
statements, as applicable (in
accordance with BSP Circular No. 855,
s. of 2014)
5. Bureau of Internal Revenue (BIR) 5. Bureau of Internal Revenue
Audited Financial Statement for 2019
6. Interim Financial Statement 6. Provided by the borrower
Page 94 of 260
7. Two (2) copies of valid government- 7. Provided by the borrower
issued IDs with pictures.
8. Latest Business Permits (Mayor’s 8. LGU (Barangay/Municipal/City Hall)
9. Latest SSS Contribution Collection List 9. Social Security System
(form R3) prior to loan application, to
serve as basis for number of
employees prior to the pandemic (for
this purpose, the proof of payment to
SSS of employee benefits in December
2019 is required)
Submission of latest SSS Contribution

Collection List (form R3) of the borrower will
also be required one year from the loan
release date in order to validate compliance to
the required 100% employee retention.
Specific Requirements for Sole

Proprietorship
1. Certified True Copy of DTI Registration 1. Department of Trade and Industry

1. Certified True Copy of SEC 1. Securities and Exchange Commission
Registration (SEC)
entity
3. Partnership Resolution authorizing the 3. Provided by the borrower

1. Certified True Copy of SEC Certificate 1. Securities and Exchange Commission
of Registration (SEC)
entity
document (e.g. Secretary’s Certificate),
authorizing the business relationship
and the signatory to sign in behalf of
the entity.
Page 95 of 260
1. Certified True Copy of CDA Certificate 1. Cooperative Development Authority
of Registration
the entity
5. List of shareholders/cooperative 5. Provided by the borrower
members with their shareholdings
For start-up business and for loan amount

below Php 3Million, the following documentary
requirements may be submitted in lieu of ITR
and BIR-stamped FS:
1. Proof of billing for business and 1. Provided by the borrower

residence;
2. Copy of last six (6) months Current 2. Provided by the borrower
Account Statements
If annualized 2020 interim FS shall be the

basis of the loan amount, the following
additional documentary requirements shall be
submitted:
1. Payroll and supporting 2020 SSS 1. Provided by the borrower

monthly contribution collection list
(form R3); 2. Provided by the borrower
2. Paid Utilities; 3. Provided by the borrower
3. Rent/Lease Rentals, if applicable; 4. Provided by the borrower
4. Other supporting documents to
support OPEX requirements.

Wholesale Lending
1. Board Resolution duly signed by the 1. Provided by the borrower
Board of Directors or Board of Trustees
(whichever is applicable) or duly
notarized Secretary’s Certificate
• Authorizing the FI to borrow funds,
Page 96 of 260
negotiate and enter into agreement
with the Bank, and designating at least
two (2) officers of the FI (with their
respective specimen signatures);
to sign, endorse loan documents, Deed
of Assignments, notes and other
obtained from DBP.
2. List of Incumbent Members of the 2. Provided by the borrower
Board of Directors/ Trustees and
work experience as of recent date;
3. List of existing principal shareholders 3. Provided by the borrower
and their stockholdings (with 10%) or
more of total shares;
4. Audited Financial Statements (FS) (i.e., 4. Provided by the borrower
Balance Sheets and Income
Statements) for the past three (3) years
and latest interim FS, which should not
be more than six (6) months old;
5. Brief Company Profile; 5. Provided by the borrower
6. Articles of Incorporation/ Corporation 6. Provided by the borrower
thereto, if any;
7. Certificate of Registration with 7. SEC/BSP
(SEC) and/or Certificate of Authority to
Operate from the BSP (if applicable);
8. Deed of Assignment 8. Provided by the borrower
9. Copy of year-end and latest quarterly 9. Provided by the borrower
Risk Based Capital Adequacy Ratio
(RBCAR) Report as submitted to BSP;
and
10. The borrower shall execute a Data 10. Bank form
Privacy Consent Form or Credit
Information Authority.
If loan facility is under the Rural Agro-

enterprise Partnership for Inclusive
Development and Growth (RAPID Growth)
Credit Facility

3. Endorsement Letter from DTI, 3. Department of Trade and Industry
indicating among others the amount of
Page 97 of 260
the matching grant
4. Signed Market Agreement (if
5. Photocopy of valid government-issued
ID of authorized signatory/ies 5. Provided by the borrower
the Bureau of Internal Revenue (BIR);
Permit and Barangay Permit); 7. Barangay/Municipal/City Hall
8. Business Plan/Detailed Investment
Plan (if applicable); 8. Provided by the borrower
SPECIFIC REQUIREMENTS
Specific Requirements for Farmers

Organization and Federation

of Registration; 1. SEC
Incorporation and By-Laws; 2. Provided by the borrower
and/or additional documents to fully 3. Provided by the borrower
entity;
the entity
Specific Requirements for Sole Proprietorship
1. Certified True Copy of DTI Registration

1. DTI

Registration 1. SEC
entity 3. Provided by the borrower
Page 98 of 260
of Registration; 1. SEC
entity;
the entity
1. Certified True Copy of CDA Certificate

of Registration; 1. CDA
2. Certified true Copy of Articles of
3. Certificate of Compliance issued by
CDA, if applicable 3. CDA
Board of Directors with photocopy of 4. Provided by the borrower
valid government-issued ID;
the entity
If loan facility is under the Contract-to-sell

Financing Facility for Real Estate
Developers
Documentary Requirements
Standard Requirements
2. DBP Application Form 2. Bank Form
3. Income Tax Returns for the last three 3. Provided by the borrower
(3) years with accompanying Audited
Financial Statement
4. Latest interim financial statements (if
5. Approved subdivision plan
6. Certificate of Registration/License to 5. Provided by the borrower
Sell issued by DHSUD 6. DHSUD
7. DENR Environmental Compliance
Certificate or Certificate of Non- 7. DENR
Page 99 of 260
Coverage
8. Applicable Licenses and permits (DTI,
SEC Registration, Development
Permits, Mayor’s Permit) 8. Appropriate Agencies
1. Certified True Copy of Certificate of

Registration (SEC)
2. Certified True Copy of Articles of 1. SEC
3. Latest General Information Sheet (GIS)
entity 3. SEC Template
authorizing the loan and the signatory 4. Provided by the borrower
1. Certified True Copy of Certificates of

Registration (CDA)
Cooperation and By-Laws
3. List of shareholders/cooperative 1. CDA
entity 3. Provided by the borrower
authorizing the loan and the signatory
to sign in behalf of the entity 4. Provided by the borrower
If loan facility is under the Agroforestry

Plantation Program
Basic Requirements

ID of the principal or authorized
signatory
Page 100 of 260

4. Certified true copy of transfer certificate
of title (TCT) or Title Lease Agreement 4. Provided by the borrower
or Tenurial Agreement with DENR
the Bureau of Internal Revenue (BIR)
Permit and Barangay Permit) 6. Appropriate agencies
7. CDMP/IMP/CRMF & FYWP for tenure
holders 7. DENR
8. Business Plan for private landowners
9. Certificate of Tree Plantation
Ownership from DENR (private
landowners)
10. Endorsement Letter from DENR
10. DENR
Page 101 of 260

Step 1 Stage 1: Target None 1 to 2 days Head Office,

For Head Office: Marketing Phase Lending Unit or
• Go to the 3rd floor, • Interview the Provincial
DBP Bldg., client about Lending Center
Development his/her financing
Lending Sector (if needs Lending
in Head Office) or Unit/Center
to the nearest • Orient the client Heads/
Lending Center to about DBP's loan Account Officer/
inquire how to requirements and Account Officer
apply for loan fit for applicable lending Assistant
his/her financing policies
needs
• Provide the client
For Provincial with Checklist of
Lending Center: Requirements
• Go to the nearest and applicable
Lending Center forms
within the locality
(please refer to • Advise the client
attached Directory where to submit
of Provincial his/her loan
Lending Centers) application and
loan requirement
• May also inquire documents.
through telephone Submission may
call, mail or also be through
electronic mail email, fax or
courier
• Accomplish the • Review the

forms completeness of
• Complete the filled-data in the
information and
forms
documentary
requirements
• Submit to the • Verify if all
concerned Lending required
Unit documents
submitted are
complete
• Acknowledge
submitted
documents and
inform
applicant/client if
there are
Page 102 of 260

lacking/additional
documents in
writing.
Receiving of
complete loan
requirements
Step 2 Stage 2: Credit None Head Office

• Wait for the Initiation Phase Lending Unit or
Notice of Loan • Credit 1 to 2 days Provincial
Approval (if Investigation and Lending Center
approved) or Collateral
Denial (if Appraisal Account Officer
disapproved) • Request from (With separate (AO)/ Account
from the DBP Property Turn Around Officer Assistant
Appraisal and Time [TAT] of (AOA)
Credit about 20 days
Investigation each for Credit
Department Investigation
(PACID) / and Collateral
Property Appraisal to be
Appraisal and provided by
Credit PACID/
Investigation PACIFT)
Field Team
(PACIFT)
together with
necessary
documents
needed for
the
credit/backgro
und checking
and appraisal
• Credit Proposal 18 days

Preparation
• Conduct of
the following
evaluation:
o Risk Asset
and
Acceptanc
e Criteria
(RAAC)
o Technical
Page 103 of 260

o Market
o Manageme
nt
o Financial
o Developme
ntal Impact
Analysis
• Refer to Credit (With separate

Risk Mgt. Turn Around
Department Time [TAT] of
(CRMD) for about 20 days
validation of to be provided
Borrower’s by CRMD)
Risk Rating
• If a syndicated (With separate

deal, refer to Turn Around
Corporate Time [TAT] of
Finance Group about 20 days
(CFG) for to be provided
parallel review by CFG)
of financials
and
transaction
structure
If applicant passed
the evaluation
criteria, recommend
the application for
approval through
Credit Proposal (CP)
Stage 3: Approval
Phase
• Credit Proposal If approval is at
is approved, the level of:
• Department/
Lending
Center Head
– 5 days
• Group
Heads – 10
days
• Loan
Committee –
15 days
• Credit
Page 104 of 260

Committee –
15 days
• Executive
Committee/
Board – 20
days
Sending of Notice of
Approval/
Disapproval
• Send notice of 3 days
approval to the
client and if not
approved, notify
client of the
disapproval
Step 3 Stage 4: None 1 day Head Office
• For approved Documentation Lending Unit or
loan/s: Go back to Phase Provincial
the Lending Unit to • Request (With separate Lending Center
sign loan preparation of Turn Around
documents legal documents Time [TAT] of Account Officer
from Legal about 15 days (AO)/ Account
• For denied loans: Services Group to be provided Officer Assistant
Receive submitted (LSG) by LSG) (AOA)
documents
• Receipt of draft 1 day

Loan Agreements
from LSG
• Receipt of client’s 1 day
initial comments
• Preparation of 5 days
revised loan
documents
• Receipt of client’s 1 day
conforme
• Signing of Loan 1 day
Agreements/Legal
Documents
• Refer to LSG for 1 day
notarization of the
signed loan (With separate
documents and Turn Around
Documents-In- Time [TAT] of
Order (DIO) about 5 days to
chopping of the be provided by
Credit Proposal LSG)
Page 105 of 260

Step 4 Stage 5: Head Office

Implementation Lending Unit or
Phase Provincial
• Submission of all • Validate 2 days Lending Center
pre-release completeness of
requirements submitted pre- Account Officer
release (AO)/ Account
• Payment of the requirements Officer Assistant
required fee/s • Prepare and 2 days (AOA)
before the secure approval of
Customer Service the Release Memo
Associate Teller in • Refer the Front-end (With separate
any DBP Branch approved release fee up to Turn Around
memo to Loan 1% of the Time [TAT] of
• Verify DBP deposit Administration amount of about 3 days to
account, if loan Department (LAD) the term be executed by
proceeds, has loan LAD)
been credited
• Provide the client Service fee
with loan of 0.5% of
amortization credit line
schedule and approved
copies of loan
documents (e.g. Commitmen
Loan Agreement, t Fee
Promissory Note, .50% of the
Disclosure unreleased
Statement, REM). loan amount
x no. of
Note: days from
Releases for term previous
loans may either be release over
one-time or 360 days
staggered based on
project Extension
accomplishment Fee
(Term Loan) .50% of the
unreleased
loan amount
x no. of
days to be
extended
Step 5 Prepayment 1 day Head Office

• Pay his/her loan • Concerned unit to Penalty - Lending Unit or
amortization when effect payment 3% of Provincial
due, preferably via amount to Lending Center
authority to debit be prepaid
Page 106 of 260

from his deposit or Break Account Officer

account with DBP funding (AO)/ Account
Cost Officer Assistant
whichever is (AOA)
higher
Default for
late
payment
24% p.a. of
past due
amount
* Processing time – in working days
Page 107 of 260

TRUST BANKING GROUP
Page 108 of 260

1. Client Inquiry
Building relationships with prospective clients by providing relevant information
about products and services
Office or Division: Trust Banking Group

Type of Government to Citizens, Government to Government,
Transaction: Government to Business
Who may avail: Individual or legal entity
Letter/email inquiry from the client or phone

call
FEES
PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS TO BE
TIME RESPONSIBLE
PAID
1. Proceed to the 1. Provide brief None 13 minutes Marketing Officer
Trust Banking information on
Group (TBG) the various type
office at the 4th of trust products
Floor and ask for and services
the Trust applicable to the
Marketing Officer. client and the
basic
requirements for
the product or
service.
2. Request for list of 2. Provide the list None 1 minute Marketing Officer
documentary of documentary
requirements for requirements.
the
product/service.
3. If interested, 3. Check the None 5 minutes Marketing Officer

complete the validity,
documentary accuracy and
requirements to completeness of
proceed with the submitted
transaction. documents.
• If acceptable,
instruct the
client to fill
out the
forms.
• If not, advise
client to
complete the
documentary
requirements
Page 109 of 260

4. If not interested, 4. Request the None 1 minute Marketing Officer
leave contact client’s contact
number for future number and
business deals. provide the
TBG’s contact
number. File the
client’s contact
details for future
reference.
* The maximum duration for each activity applies upon complete and proper submission of documents. This does not include
Page 110 of 260

2. Account Opening (Unlad Panimula Money Market Fund) for
Individuals
The fund is a multi-class money market fund that aims to generate a steady flow of
income with emphasis on capital preservation through investments in deposit
products of DBP and the accredited banks of the Trustee with duration of not more
than one (1) year and will cater to the needs of individual and institutional investors
with conservative risk appetite and short-term investment horizon.

Type of Transaction: Government to Citizens
Who may avail: Individual
Personal appearance Client
Original and photocopy of photo and Client
signature bearing valid government-issued
IDs
Original and photocopy of the latest Income Client / Bureau of Internal Revenue
Tax Return filed with or stamped received by
the Bureau of Internal Revenue or Tax
Identification Number (TIN) ID
1X1 ID photos Client
Photocopy of the DBP ATM card for DBP Client
Account Number
Updated duly accomplished DBP Branch Forms to be provided by DBP Branch and
account opening forms (to be signed and accomplished by the client; required
filled out at any DBP branch and in the documents are to be secured from the client
presence of the DBP Branch Personnel):
• Customer Information File
• Signature card
• Data Privacy Statement Form
Original copy of the duly accomplished Client Forms to be provided by DBP TBG and
Suitability Assessment Form accomplished by the client
Original copy of the duly accomplished Forms to be provided by DBP TBG and
Participating Trust Agreement Form accomplished by the client
Original copy of the duly accomplished Risk Forms to be provided by DBP TBG and
Disclosure Statement accomplished by the client
Authority to Deduct DBP Account accomplished by the client
Personal email address Client
Original copies of FATCA requirements, if Forms to be provided by DBP TBG and
applicable: accomplished by the client; documents are to
If US Person: be secured from the client
• Original and photocopy of the US
passport, or withholding certificate
• Duly signed Certification, Consent &
Waiver Form
• Duly accomplished W-9 Form
Page 111 of 260

If not a US Person:
• Original and photocopy of non-US
passport and documents establishing
non-US citizenship (e.g., Certified Birth
Certificate; Certificate of
Residency/Citizenship; Naturalization
Certificate; Certification of Loss of US
Nationality and written explanation of
renunciation of US citizenship)
Waiver Form
• Duly accomplished W-8Ben Form
Initial contribution of either ₱10,000.00, Client
(Class 3), ₱100,000.00 (Class 2) or
₱1,000,000.00 (Class 1)
DBP Current or Savings Account DBP Branch
Purpose for opening of the account which Client
should not be contrary to law, rules,
regulations, public order and public policy
FEES
AGENCY PROCESSING PERSON
CLIENT STEPS TO BE
ACTIONS TIME RESPONSIBLE
PAID
1. Proceed to the 1.1 Briefly None 2 minutes Marketing
Marketing Officer of interview client of Officer – Trust
the Trust Banking the purpose of Marketing
Group (TBG) account opening Department
located at the 4th and source of
Floor for interview funds
and briefing on the
product 1.2 Provide with 1 minute
checklist
requirements for
the opening of the
account and the
forms needed to
be accomplished
2. Accomplish the 2.1 Conduct None 10 minutes Marketing

account opening “Know-Your- Officer – Trust
forms and submit Customer” Marketing
documentary procedure, Department
requirements to the suitability
Marketing Officer assessment,
validation of
information
against
documents
submitted
2.2 Review pre- 5 minutes Marketing
account Supervisor /
acceptance Marketing Head
documents and – Trust
Page 112 of 260

approve if Marketing
acceptable. If not Department
acceptable, inform
client of
documentary
deficiencies
3. If documents 3.1 Explain to the None 5 minutes Marketing

submitted by the client the relevant Officer – Trust
client are agreement and Marketing
acceptable, client to Risk Disclosure Department
sign the relevant Statement.
agreement and Risk
Disclosure 3.2 Sign the pro- 5 minutes
Statement and remit forma agreement
funds to TBG thru and account
the Authority to opening
Deduct Form documents
4. Receive copies of 4.1 Provide copies None 2 minutes Marketing

agreement and Risk of agreement and Officer – Trust
Disclosure Risk Disclosure Marketing
Statement Statement to the Department
client
4.2 Informs client 2 minutes

that the account is
ready for opening
upon receipt of
signed agreement
and Risk
Disclosure
Statement
4.3 Upon 5 minutes

confirmation of
receipt of client’s
funds, process the
account opening
and placement in
the system
4.4 Review and 3 minutes Marketing

approve the Supervisor /
account in the Marketing Head
system
Page 113 of 260

**The relationship between the client and DBP-TBG will be governed by the terms and conditions of the product/service, as will
be indicated in the agreement to be signed during account opening.
***Under BSP regulations, a bank authorized to engage in trust and fiduciary business is under no obligation, either legal or
moral, to accept any such business being offered nor has it the right to accept if the same is contrary to law, rules, regulations,
public order and public policy, or when the client’s purpose is not aligned with the fund’s risk classification.
Page 114 of 260

3. Account Opening (Unlad Panimula Money Market Fund) for
Corporations
The fund is a multi-class money market fund that aims to generate a steady flow of
income with emphasis on capital preservation through investments in deposit
products of DBP and the accredited banks of the Trustee with duration of not more
than one (1) year and will cater to the needs of individual and institutional investors
with conservative risk appetite and short-term investment horizon.

Classification: Complex
Type of Government to Business
Transaction:
Who may avail: Corporate
Original/certified copy, and photocopy, of Client / Securities & Exchange Commission

Certificate of Incorporation / Registration
issued by the Securities & Exchange
Commission
Latest General Information Sheet as filed
and stamped received by the Securities &
Exchange Commission
Original/certified copy, and photocopy, of the Client / Securities & Exchange Commission
latest Beneficial Ownership Information as
filed and stamped received by the Securities
& Exchange Commission
Articles of Incorporation and By-Laws as
filed and registered with the Securities &
Exchange Commission
Original/certified copy, and photocopy, of the Client / Bureau of Internal Revenue
latest Annual Income Tax Return filed with or
stamped received by the Bureau of Internal
Revenue
Original notarized copy of the secretary’s Client
certificate, attesting the approval by the
board of directors to open the account with
Development Bank of the Philippines – Trust
Banking Group, with the designation of the
authorized signatories for the transaction
Photo and signature bearing valid Client
government ID/s of the authorized
signatory/ies (including the authenticating
corporate secretary)
1x1 ID picture/s of the authorized Client
Original copy of the duly accomplished Forms to be provided by DBP Branch and
Page 115 of 260

Customer Information File Form accomplished by the client; required
documents are to be secured from the client
Signature Card accomplished by the client; required
Original copy of the duly accomplished Data Forms to be provided by DBP Branch and
Privacy Statement Form accomplished by the client; required
Waiver of Suitability Assessment Form (if accomplished by the client
applicable)
Investment Policy Statement accomplished by the client
Investment Management Agreement accomplished by the client
Participating Trust Agreement Forms to be provided by DBP TBG and
accomplished by the client
Authority to Deduct (DBP Account) Forms to be provided by DBP TBG and
accomplished by the client
Original copy of the letter signed by the Client
authorized signatory/ies, indicating the email
address of the person authorized to receive
the electronic financial reports and other
communications regarding the account
applicable: accomplished by the client
If US Person:
Waiver Form
If not a US Person:
Waiver Form
Initial contribution of either ₱10,000.00, Client
(Class 3), ₱100,000.00 (Class 2) or
₱1,000,000.00 (Class 1)
Page 116 of 260

CLIENT STEPS
1. Proceed to the 1.1 Briefly interview None 2 minutes Marketing
Marketing Officer client of the Officer - Trust
of the Trust purpose of account Marketing
Banking Group opening and source Department
(TBG) located at of funds
the 4th Floor for
interview and 1.2 Provide with 1 minute
briefing on the checklist
product requirements for
the opening of the
account and the
forms needed to be
accomplished
2. Accomplish the 2.1 Conduct “Know- None 10 minutes Marketing

account opening Your-Customer” Officer – Trust
forms and submit procedure, Marketing
documentary suitability Department
requirements to assessment,
the Marketing validation of
Officer information against
documents
submitted

account acceptance Supervisor /
documents and Marketing Head
approve if – Trust
acceptable. If not Marketing
acceptable, inform Department
client of
documentary
deficiencies and
reason
2.3 Refer queries

on acceptability of
documents to the
Trust Lawyer
2.4 Reviews 3 working days Trust Lawyer

documents
endorsed for
clarification and/or
further evaluation
Page 117 of 260

2.5 Provides
feedback on the
evaluation of the
endorsed
documents
Informs client of 10 minutes Marketing
any deficiencies in Officer - Trust
the documents Marketing
submitted Department
acceptable, client Risk Disclosure Department
to sign the relevant Statement.
agreement and
Risk Disclosure 3.2 Sign agreement 5 minutes
Statement and and account
remit funds to TBG opening documents
thru the Authority
to Deduct Form
agreement and of agreement and Officer – Trust
Risk Disclosure Risk Disclosure Marketing
client

that the account is
ready for opening
upon receipt of
signed agreement
and Risk Disclosure
Statement
4.3 Upon 5 minutes

confirmation of
funds, process the
account opening
and placement in
the system

system
3 working
Total None days and 55
minutes
Page 118 of 260

**The relationship between the client and DBP-TBG will be governed by the terms and conditions of the product/service, as will
be indicated in the agreement to be signed during account opening.
***Under BSP regulations, a bank authorized to engage in trust and fiduciary business is under no obligation, either legal or
public order and public policy.
Page 119 of 260

4. Account Opening (Investment Management Account)
The Investment Management Account (IMA) is an agency arrangement wherein the

client/investor transfers and delivers to the DBP-TBG as the investment manager a
sum of money or property, which the latter binds itself to administer, hold or manage
in accordance with the instrument creating the investment management relationship.
As such, DBP-TBG shall handle or manage investible funds or any investment
portfolio in a representative capacity as financial or managing agent, adviser,
consultancy or administrator of financial or investment management, advisory,
consultancy or any similar arrangement. Investment activities consist of investing
and reinvesting funds received, including all increments and additions thereto that
may constitute income hereof, for the benefit of the client/investor.

Type of Government to Business
Transaction:
Who may avail: Legal entity
Certificate of Incorporation / Registration
issued by the Securities & Exchange
Commission
Latest General Information Sheet as filed
and stamped received by the Securities &
Exchange Commission
latest Beneficial Ownership Information as
filed and stamped received by the Securities
& Exchange Commission
Articles of Incorporation and By-Laws as
filed and registered with the Securities &
Exchange Commission
Original/certified copy, and photocopy, of the Client / Bureau of Internal Revenue
latest Annual Income Tax Return filed with or
Revenue
Original notarized copy of the secretary’s Client

certificate, attesting the approval by the
board of directors to open the account with
Development Bank of the Philippines – Trust
Banking Group, with the designation of the
authorized signatories for the transaction
Page 120 of 260

Photo and signature bearing valid Client
1x1 ID picture/s of the authorized Client
Customer Information File Form accomplished by the client; required
Signature Card accomplished by the client; required
Original copy of the duly accomplished Data Forms to be provided by DBP Branch and
Privacy Statement Form accomplished by the client; required
Waiver of Suitability Assessment Form (if accomplished by the client
applicable)
Investment Policy Statement accomplished by the client
Investment Management Agreement accomplished by the client
Original copy of the letter signed by the Client
authorized signatory/ies, indicating the email
address of the person authorized to receive
the electronic financial reports and other
communications regarding the account
applicable: accomplished by the client
If US Person:
Waiver Form
If not a US Person:
Page 121 of 260

Waiver Form
Initial minimum contribution of ₱5.0 Million Client

CLIENT STEPS
1. Proceed to the 1.1 Briefly interview None 2 minutes Marketing
Marketing Officer client of the Officer - Trust
of the Trust purpose of account Marketing
Banking Group opening and source Department
(TBG) located at of funds
the 4th Floor for 1.2 Provide with 1 minute
interview and checklist
briefing on the requirements for
product the opening of the
account and the
forms needed to be
accomplished
2. Accomplish the 2.1 Conduct “Know- None 10 minutes Marketing

account opening Your-Customer” Officer – Trust
forms and submit procedure, Marketing
documentary suitability Department
requirements to assessment,
the Marketing validation of
Officer information against
documents
submitted

account acceptance Supervisor /
documents and Marketing Head
approve if – Trust
acceptable. If not Marketing
acceptable, inform Department
client of
documentary
deficiencies and
reason
2.3 Refer queries
Page 122 of 260

on acceptability of
documents to the
Trust Lawyer
2.4 Reviews 3 working days Trust Lawyer

documents
endorsed for
clarification and/or
further evaluation
2.5 Provides
feedback on the
evaluation of the
endorsed
documents
2.6 Informs client of 10 minutes Marketing

any deficiencies in Officer - Trust
the documents Marketing
submitted Department

acceptable, client Risk Disclosure Department
to sign the relevant Statement.
agreement and
Risk Disclosure 3.2 Sign agreement 5 minutes
Statement and and account
remit funds to TBG opening documents
thru the Authority
to Deduct Form

agreement and of agreement and Officer – Trust
Risk Disclosure Risk Disclosure Marketing
client

that the account is
ready for opening
upon receipt of
signed agreement
and Risk Disclosure
Statement
Page 123 of 260

4.3 Upon 5 minutes
confirmation of
funds, process the
account opening
and placement in
the system

system
3 working
Total None days and 55
minutes
*The maximum duration for each activity applies upon complete and proper submission of
documents. This does not include waiting time which varies depending on the type of
transaction/product being availed of and other causes beyond the control of the frontline
officer.
**The relationship between the client and DBP-TBG will be governed by the terms and
conditions of the product/service, as will be indicated in the agreement to be signed during
account opening.
***Under BSP regulations, a bank authorized to engage in trust and fiduciary business is
under no obligation, either legal or moral, to accept any such business being offered nor has
it the right to accept if the same is contrary to law, rules, regulations, public order and public
policy.
Page 124 of 260

5. Account Opening (Trust and Other Fiduciary Services)
Trust refers to a fiduciary relationship wherein legal title to funds and/or properties of
the trustor is transferred to the trustee (trust institution), subject to an equitable
obligation of the trustee to administer, hold and manage such funds and/or
properties for the use, benefit or advantage of the trustor or other designated
beneficiaries. On the other hand, Other Fiduciary Services refers to trust/agency
agreements other than those classified as Trust wherein the trust institution may act
as the depository of the assets and properties and shall manage the same in
accordance with the provisions of the trust agreement.
Services under Trust and Other Fiduciary Services include the following:
a. Employee Benefit Plan
b. Court Trusts (Administratorship, Executorship, Guardianship)
c. Legislated & Quasi-Judicial Trust
d. Property Administratorship
e. Corporate Fiduciary Accounts
f. Corporate Fiduciary Services (Directors and Officers Liability Fund [DOLF],
Collateral/Mortgage Trusteeship, Trust Under Indenture, Facility/Loan
Agency, Transfer Agency, Depository and Re-Organization, Escrow, Project
Accounts Agency, Debt Servicing Agency, and Safekeeping)
g. Advisory / Consultancy
h. Special Purpose Trust

Type of Government to Government and/or Business, Government to
Transaction: Government, Government to Business
Who may avail: Legal entity
Funds or property subject of the account Client(s)
(trust corpus)
Original signed mandate or proposal letter Client(s) / Relevant government agency/tribunal
or court
Purpose of opening the account, which Client(s) / Relevant government agency/tribunal
may include the relevant agreement, law or or court
order from the court or government agency
which requires the opening of the trust or
fiduciary account
Original/certified copy of the relevant Client(s) / Relevant government agency/tribunal
agreement, law or order from the court or or court
government tribunal/authority which
requires the opening of the trust or
fiduciary account
Requirements indicated in the relevant Client(s) / Relevant government agency/tribunal
agreement, law or order from the court or or court
government tribunal/authority for which the
Page 125 of 260

trust or fiduciary account is being
established
Requirements of the different parties to the Client(s) / Relevant government agency
trust or fiduciary account in accordance
with their respective policies, rules and
regulations
Original copy of the legal opinion of the Client(s) / Office of the General Corporate
respective counsels of the parties, if Counsel / Respective counsels of the clients
applicable
Original notarized agreement for the trust All parties
or other fiduciary account
Original/certified copy of the relevant tax Client(s) / Bureau of Internal Revenue
treaty, if applicable
Relevant clearances or approval for the Client(s) / Bangko Sentral ng Pilipinas /
arrangement, if applicable Securities & Exchange Commission /
Department of Environment & Natural
Resources / Local Government Units / Other
relevant government agency
Original and certified copy of the Certificate Client(s) / Securities & Exchange Commission /
of Incorporation / Registration issued by Relevant regulatory/licensing/authorizing
the Securities & Exchange Commission, or government agency
the government entities’ enabling statute or
law issued by the relevant government
authority, whichever is applicable, or
equivalent document
Original and certified copy of Latest Client(s) / Securities & Exchange Commission /
General Information Sheet stamped Relevant regulatory/licensing/authorizing
received by the Securities & Exchange government agency
Commission, or equivalent document
Original and certified copy of the latest Client(s) / Securities & Exchange Commission /
Beneficial Ownership Information stamped Relevant regulatory/licensing/authorizing
received by the Securities & Exchange government agency
Commission, or equivalent document
received by the relevant government
agency
Original and certified copy of the Articles of Client(s) / Securities & Exchange Commission /
Incorporation and By-Laws registered with Relevant regulatory/licensing/authorizing
the Securities & Exchange Commission, or government agency
equivalent document received by the
relevant government agency
Original and certified copy of the latest Client(s) / Bureau of Internal Revenue
Annual Income Tax Return filed with or
Revenue
Original notarized copy of the secretary’s Client(s)
certificate, or the Sanggunian
Resolution/Ordinance, or equivalent
document, attesting the approval by the
board of directors/members to open the
account with Development Bank of the
Philippines – Trust Banking Group, with
the designation of the authorized
Page 126 of 260

signatories for the transaction
Photo and signature bearing valid Client(s)
corporate secretary or equivalent officer)
1x1 ID picture/s of the authorized Client(s)
corporate secretary or equivalent officer)
Original copy of the duly accomplished Form to be provided by DBP TBG,
Customer Information File Form accomplished by the client(s)
Signature Card accomplished by the client(s)
Data Privacy Statement Form accomplished by the client(s)
Client Suitability Assessment Form, if accomplished by the client(s)
applicable
Waiver of Suitability Assessment Form, if accomplished by the client(s)
applicable
Investment Policy Statement, if applicable accomplished by the client(s)
Risk Disclosure Statement accomplished by the client(s)
Original copies of FATCA requirements, if Forms will be provided by DBP TBG,
applicable: accomplished by the client(s)
If US Person: Documents to be provided by the client
Waiver Form
If not a US Person:
Waiver Form
Original/certified true copy of the DILG Client(s) / Department of Interior and Local
Certificate of Appointment of Authorized Government / Commission on Election
Officials or COMELEC certification
(applicable to LGU and elected
government officials designated as
signatories for the account)
Original/certified true copy of the Client(s) / Department of Finance
appointment of the Local Treasurer issued
Page 127 of 260

by the Secretary Finance (applicable to
LGU Treasurer)
Original/certified copy of the notarized Client(s)
copy of the Oath of Office of the authorized
government officials
PROCES
AGENCY FEES TO BE PERSON
CLIENT(S) STEPS SING
ACTIONS PAID RESPONSIBLE
TIME
1. Sends request for 1.1 Briefly None 1 hour Marketing Officer -
proposal to DBP- discusses/ Trust Marketing
TBG or proceed interviews the Department
to the Marketing client on the
Officer of the purpose of account
Trust Banking opening and
Group (TBG) source of funds
located at the 4th
Floor for a 1.2 Assesses the 1 hour
meeting and type service and
briefing on the arrangement
product or service needed by the
client(s)
Provide proposal
to the prospective
client with the list
of duties for the
contemplated
service and the
initial checklist of
requirements
2. Sends signed 2.1 Conducts initial None 1 hour Marketing Officer -
proposal letter assessment of the Trust Marketing
and submit initial documents Department
requirements submitted based
on the initial list of
requirements and
refer the matter to
Trust Lawyer for
the drafting of the
agreement and
further evaluation
of documents with
concern
Page 128 of 260

2.2 Drafts relevant 20 Trust Lawyer
agreement(s) and working
evaluate initial days
requirements
submitted
2.3 Research
applicable laws,
rules and
regulations to the
proposed
arrangement for
the drafting of the
agreement and/or
consult the
relevant
government
agencies on any
issue
2.3 Forwards the

draft agreement to
the Marketing
Officer and the
comments on the
submitted initial
requirements
2.4 Sends the draft 10 Marketing Officer /

of the agreement minutes Supervisor - Trust
for the review, Marketing
comments and Department
discussion by the
parties/client(s)
3. Send clearance 3.1 Receives and None 10 Marketing Officer /

and/or reviews working Supervisor -Trust
confirmation to completeness and days Marketing
finalize acceptability of Department
agreement and documents
submit complete submitted by the
and acceptable client(s). If
documents or acceptable,
proof of endorse to Trust
compliance with Lawyer for review
the conditions for and finalization of
the opening of the the agreement
Page 129 of 260

account as 3.2 Finalizes and Trust Lawyer
required under prepares the
the law, rules and execution version
regulations, or of the agreement
order issued by
the court or a 3.3 Forwards the
government execution version
authority, or in the of the agreement
primary to the Trust
agreement Marketing
between the Department
client(s) and
relevant 3.4 Conducts final Marketing Officer /
government review of the Supervisor -Trust
agency, for agreement and, if Marketing
evaluation complete based on Department
the parties’
respective
approvals, for the
signature of all the
parties and
notarization by
their respective
notaries
4. Signs and 4.1 Receives the Acceptance 3 working Marketing Officer -

notarizes the signed agreement fee days Trust Marketing
agreement(s), and acceptance applicable to Department
pay the fee the particular
acceptance / product or
opening fee and 4.2 Opens the service
deliver the trust account in the
corpus system for opening
4.3 Approves the Marketing Approver

opening of the -
account in the Trust Marketing
system Department
4.4 Processes and Operations

issues official Personnel – Trust
receipt for the Operations
acceptance fee Department
4.5 Approves the Operations

issuance of the Approver -
official receipt Trust Operations
Department
Page 130 of 260

4.6 Issues Operations
confirmation of Supervisor – Trust
account opening (if Operations
required by the Department
relevant
government
agency)
Acceptance 30
fee working
applicable days, 3
Total to the hours
particular and 10
product or minutes
service
DBP-TBG and the time spent for the meetings, negotiations and/or consultation with the relevant government authority that
may be held for the drafting of the agreement(s) and/or revise any of the terms therein.
**Additional requirements/documents may be required for the arrangement/account the determination of which is dependent on
the other parties’ internal policies, rules and regulations.
***The relationship between the clients and DBP-TBG will be governed by the terms and conditions of the product/service, as
will be indicated in the agreement/s to be negotiated and signed upon account opening.
****Check payments received by DBP-TBG are subject to clearing in accordance with the PDIC rules.
*****Under BSP regulations, a bank authorized to engage in trust and fiduciary business is under no obligation, either legal or
public order and public policy.
Page 131 of 260

6. Redemption from the Unlad Panimula Money Market Fund
Steps taken in response to request of client to withdraw amount from or terminate

account
Type of Transaction: Government to Government, Government to Business &
Government to Citizen
Who may avail: Investors of Unlad Panimula Money Market Fund
Email request Client
FEES
AGENCY PROCESSIN PERSON
CLIENT STEPS TO BE
ACTIONS G TIME RESPONSIBLE
PAID
1. Submit an email 1.1 Verify email None 5 minutes Marketing Officer-
request for address, and if Trust Marketing
redemption acceptable, initiate Department
redemption
process in the
system
1.2 Review and None 2 minutes Marketing

approve Supervisor/Head-
redemption Trust Marketing
transaction in the Department
system
1.3 Process None 10 minutes Account Servicing
redemption Officer -
request of the Trust Operations
client, credit Department
proceeds to
client’s DBP
CASA and inform
Marketing Officer
1.4 Inform client of None 2 minutes Marketing Officer –
settlement of Trust Marketing
redemption Department
request
2. Receive funds in 2. Require the None 1 minute Marketing Officer –
the DBP CASA* client to Trust Marketing
acknowledge Department
receipt of the
payment, if
applicable
* End of day/ subject to cutoff time and availability of of NAVPu for the day
Page 132 of 260

ACQUIRED ASSETS
DEPARTMENT
Page 133 of 260

1. Conduct of Public Bidding
This pertains to the procedures in the disposal of ROPA to 3rd parties and qualified
employees of the Bank
Office or Acquired Assets Department

Division:
Type of G2G – Government to Government
Transaction: G2C – Government to Client
G2B – Government to Business
Who may 3rd parties and qualified employees of the Bank
avail:
Basic Requirements:
Invitation to Bid Publication of Notice of Public Bidding in a newspaper
of general circulation
Cash Bid Form with Bidding Rules and Acquired Assets Department, Head Office Building
Procedures and Checklist of and all Branches
Documents
Additional Requirements as may be Please see Annex C With Additional Documents

required:

CLIENT STEPS
1. Proceeds to 1. Clarifies Bidding None 10 minutes Bidding Committee
Bidding Rules/Procedures, (with Technical
Venue disclose status of Working
assets offered for Group/Secretariat
bidding (In Assistance)
General/Particular).
2. Submits 2.1 Asks Bidders to None 5 minutes Bidding Committee

Cash Bid submit sealed bids. (with Technical
Form/Bidding Working
Rules and Group/Secretariat
Procedures Assistance)
together with
IDs, Bid
Bond in an
enclosed/sea
led envelope
2.2 Opens Sealed None 1 hour and 30 Bidding Committee
Bids, Review details minutes (with Technical
of bid form, Working
announce Preferred Group/Secretariat
Bidder. Assistance)
Page 134 of 260

2.3 Fills-out 10% 30 minutes Acquired Asset
Collection Slip, deposit on Officer/Acquired
prepare order of offered bid Asset Assistant
payment, received
deposit and provide
Official Receipt
(O.R.).
3. Proceeds to 3. Hand-over O.R. None 15 minutes Acquired Asset

Acquired and interview for Officer/Acquired
Assets AMLA information. Asset Assistant
Department
10% 3 hours and 30
deposit on minutes
Total
offered
bid
Page 135 of 260

2. Processing of Cash Sale Recommendation for
Declared/Preferred /Winning Bidder
This pertains to the processing of sale recommendation in favor of a

declared/preferred bidder/winning bidder during a public bidding.
Office or
Acquired Assets Department
Division:
Type of
G2G, G2C, G2E and G2B
Transaction:
Who may
3rd parties and qualified employees of the Bank
avail:
Basic Requirements:
Cash Bid Form with Bidding Rules and Bidding Committee and Acquired Assets Department
Procedures and Checklist of
Documents
Additional Requirements as may be Please see Annex C With Additional Documents

required:
CLIENT STEPS
1.1 Prepares Cash None 4 days Acquired Asset
Sale Officer/Acquired Asset
Recommendation Assistant
(CSR) for approval
by AAD Head/SAG
Head/Sector Head
1.2 Review and None 2 days Acquired Asset

approves CSR by Officer/Acquired Asset
AAD Head/SAG Assistant
Head/Sector Head
1. Client 1.3 Prepare NOA to None 1 day Acquired Asset

receives Notice be sent to client Officer/Acquired Asset
of Approval Assistant
(NOA). Full
payment is
within thirty days
(30) days from
date of the NOA
as per Bank’s
policy.
Total None 7 days
Page 136 of 260

3. Procedure for Refund of Deposits for Cash/Negotiated Sales
This pertains to the procedures for the refund of deposits to Cash/Negotiated Sales.

Division:
Type of G2G, G2C, G2E and G2B
Transaction:
Who may 3rd parties and qualified employees of the Bank
avail:
Basic Requirements:
Cash Bid Form with Bidding Rules and Acquired Assets Department, Head Office Building
Procedures and Checklist of and all Branches
Documents or Negotiated Offer Form
with Negotiated Rules and Procedures
and Checklist of Documents
Additional Requirements as may be Please see Annex C
required:
CLIENT STEPS
1. Client 1.1 If the Cash None 2 days Acquired Asset
receives Recommendation Officer/Acquired Asset
Notice of was disapproved, Assistant
Disapproval. notify client of the
disapproval and
refund of deposit.
1.2 Prepares None 2 days Acquired Asset

Transaction Media Officer/Acquired Asset
(TM) for approval of Assistant
the AAD Head.
1.3 Review and None 2days Acquired Asset

approves TM by Officer/Acquired Asset
AAD Head Assistant
2. Client/s 2. Prepares None 1 day Acquired Asset

receives Vouches for Officer/Acquired Asset
Managers payment or credit to Assistant
Check or account of client.
Notice of
Credit to
Account.
Total None 7 days
Page 137 of 260

4. Procedure for Forfeiture of Deposits for Cash/Negotiated Sales
This pertains to the procedures for the forfeiture of deposits to Cash/Negotiated

Sales.

Division:
Type of G2G, G2C, G2E and G2B
Transaction:
Who may avail: 3rd parties and qualified employees of the Bank
Basic Requirements:
Cash Bid Form with Bidding Rules and Acquired Assets Department, Head Office
Procedures and Checklist of Documents Building and all Branches
or Negotiated Offer Form with Negotiated
Rules and Procedures and Checklist of
Documents
Additional Requirements as may be Please see Annex C
required:
CLIENT STEPS
1. If client fails to 1.1 Advises client to None Within two (2) Acquired Asset
remit payment pay immediately or days from due Officer/Acquired
on due date. the Bank will forfeit date Asset Assistant
deposit.
1.2 Prepares a None 2 days Acquired Asset

Transaction Media Officer/Acquired
(TM) for refund of Asset Assistant
deposit for approval
by AAD Head.
1.3 Reviews and None 2 days Acquired Asset

approves TM by Officer/Acquired
AAD Head Asset Assistant
2. Client/s 2. Prepares None 1 day Acquired Asset

receives Vouches for Officer/Acquired
Managers payment or credit to Asset Assistant
Check or account of client.
Notice of
Credit to
Account.
Total None 7 days
Page 138 of 260

CORPORATE AFFAIRS
DEPARTMENT
Page 139 of 260

1. Processing of Requests for Information (FOI) via Email
Processes and Procedures for Simple FOI Requests Received via Email
Office or Corporate Affairs Department

Division:
Type of Government to Client
Transaction:
Who may avail: General Public
Accomplished DBP FOI Request Form DBP website under the Transparency Seal page
CLIENT STEPS
1. Submit FOI 1. Accept and None 3 days FOI Receiving
related requests evaluate request. If Officer and/or
through the Bank’s the information Authorized
official email being requested is Representative
address: posted in the (Corporate Affairs
www.info@dbp.ph website, the FRO Department)
shall inform the
requesting party of
the said fact and
provide them with
the website link
Total None 3 days
Page 140 of 260

2. Processing of Requests for Information (FOI) through the
Branches or Lending Centers
Processes and Procedures for Complex FOI Requests Coursed through the
Bank’s Branches or Lending Centers
Office or
Corporate Affairs Department
Division:
Transaction:
CLIENT STEPS
1. Submit FOI 1. LC Head or None 1 day LC Head or
related requests Branch Head to Branch Head
through the Bank’s forward request to
Branches and the FRO
Lending Centers
2. Requesting party 2. Accept and None 6 days FOI Receiving
to receive the evaluate request. If Officer and/or
requested the information Authorized
information being requested is Representative
posted in the (Corporate Affairs
website, the FRO Department)
shall inform the
requesting party of
the said fact and
provide them with
the website link
Total None 7 days
Page 141 of 260

3. Processing of Requests for Information (FOI) via Email
Processes and Procedures for Highly Technical FOI Requests Received via Email

Division:
Transaction:
CLIENT STEPS
1. Submit FOI 1.1 Accept and None 4 days FOI Receiving
related requests to evaluate request. If Officer and/or
the Bank via email: the information Authorized
www.info@dbp.ph being requested Representative
requires further (Corporate Affairs
validation and a Department)
thorough search of
Bank records, the
FRO shall forward
the request to the
responsible
business unit and
inform the
requesting party of
the extension.
1.2 Responsible None 9 days Business Unit

Business Unit to Concerned
receive request and
provide the required
information to FRO
2. Requesting party 2. Acknowledge None 2 days FOI Receiving

to receive receipt and forward Officer and/or
requested the required Authorized
information information to the Representative
requesting party (Corporate Affairs
Department)
Total None 15 days
Page 142 of 260

4. Processing of Requests for Information (FOI) through Branches
and Lending Centers
Processes and Procedures for Highly Technical FOI Requests coursed through
Branches and Lending Centers

Division:
Transaction:
CLIENT STEPS
1. Submit FOI 1.1 LC Head or None 1 day LC Head or Branch
related requests Branch Head to Head
through the Bank’s forward request to
Branches and the FRO
Lending Centers
1.2 Accept and None 4 days FOI Receiving
evaluate request. If Officer and/or
the information Authorized
being requested Representative
requires further (Corporate Affairs
validation, the FRO Department)
shall forward the
request to the
responsible
business unit.
1.3 Responsible None 9 days Business Unit

Business Unit to Concerned
receive request and
provide the required
information to FRO
2. Requesting party 2. Acknowledge None 1 day FOI Receiving

to receive requested receipt and forward Officer and/or
information the required Authorized
information to the Representative
requesting party (Corporate Affairs
Department)
Total None 15 days
Page 143 of 260

CUSTOMER EXPERIENCE
MANAGEMENT DEPARTMENT
Page 144 of 260

1. Handling of Complaints Received Via Social Media
Office or Division: Customer Experience Management Department

Classification: Simple/Complex/Highly Technical
Type of G2C-Government to Citizen
Transaction:
Who may avail: Bank clients
Email c/o requesting party

One valid government-issued ID c/o requesting party
Proof of transaction, if applicable and c/o requesting party
available
CLIENT STEPS AGENCY FEES TO PROCESSING PERSON
1. Send a message 1.1 Acknowledge None 2 days Customer Care
to the Bank’s the email not later Analyst or Officer
social media than the next (Customer
account banking day from Experience
the date of receipt Management
Department)
1.2 Advise the
client to send an
email containing
the details of the
complaint to
customerservice@
dbp.ph in
compliance with
the Data Privacy
Act and for the
security of their
accounts.
Note: The
procedures for
handling of
emailed
complaints shall
apply upon receipt
of the email from
the client. The
prescribed TAT
depending on the
classification of
the complaint shall
be followed; a.)
Simple-3 working
days; b.)
Complex-7
working days and
Page 145 of 260

c.) Highly
Technical-20
working days.
Total None 2 days
CLASSIFICATION OF COMPLAINTS
1. Simple complaint – A type of complaint received by the Bank where resolution can be rendered immediately and
communicated to the customer within a 3-day period from date of receipt. A resolution is immediate if it can be resolved without
the need to escalate to other Business Unit within the organization nor require third-party intervention.
2. Complex complaint – A type of complaint which needs further assessment, verification, or in-depth investigation that requires
escalation to another Business Unit within the bank. Resolution thereof, including communication to the customer, may ideally
be achieved within a 7-day period or as prescribed by the concerned regulatory agency where the complaint originated.
3. Highly technical complaint – A type of complaint received by the Bank where the resolution of which requires a third-party
intervention such as outsource service providers, external auditors, partner-institutions, or other Banks. Resolution thereof must
be achieved within a 20-day period or as prescribed by the concerned regulatory agency.
Page 146 of 260

2. Handling of Simple Complaints Received via Walk-in

Transaction:
DBP Customer Complaint Record DBP Branches, Customer Experience
Form (CCRF) Management Department (CEMD), and frontline
business units in the Head Office
Identification Documents c/o requesting party
Proof of Transaction, if applicable c/o requesting party

1. Proceed to the 1. Attend to None 10 mins. Customer Care
Customer client’s complaint Analyst or Officer
Experience and provide client (Customer
Management with the DBP Experience
Department (7th Customer Management
Floor, Head Complaint Record Department)
Office, Makati Form.
City)
2. Accomplish the 2. Assist client in None 10 mins. Customer Care
DBP Customer accomplishing the Analyst or Officer
Complaint form, check the (Customer
Record Form validity, accuracy Experience
and completeness Management
of the information Department)
in the
accomplished
form.
3. Receive the 3.1 Record the None 10 mins Customer Care
reference complaint in the Analyst or Officer
number for the Enhanced (Customer
filed complaint Complaints Report Experience
and the contact Template and Management
details of assign the Department)
CEMD, for reference number
possible follow to the Customer
up Complaint Record
Form using the
format, as follows:
a.3-digit CEMD
initials
b. Initials of the
CEMD
Page 147 of 260

personnel
handling the
complaint
c. Date of
complaint in
mmddyy
d. Sequence
number
3.2 Address the

complaint at the
level of the
receiving
personnel
In the absence of
an email address,
client is advised to
proceed to the
branch of account
for appropriate
handling of the
concern. The
Customer Service
personnel
forwards to the
concerned
branch/business
unit the scanned
copy of the CCRF
as an advance
copy while the
latter awaits the
arrival of the
client.
3.3 If the None 1-3 days Customer Care

complaint cannot Analyst or Officer
be resolved on the (Customer
spot at the level of Experience
the receiving Management
personnel, Department)
escalate to the
Unit Head for
appropriate action
and provide the
detachable portion
of the DBP CCRF
to the client.
3.4. Prepare and

send the official
response to the
Page 148 of 260

customer
Total None 3 Days
Page 149 of 260

3. Handling of Simple Complaints Received Via Email

Transaction:
Proof of transaction, if available and c/o requesting party
applicable
1. Email the 1. Acknowledge None 1 day Customer Care
Customer the email not later Analyst or Officer
Experience than the next (Customer
Management banking day from Experience
Department at the date of receipt Management
customerservice Department)
@dbp.ph
2. Provide the 2.1.Gather the None 5 mins Customer Care

details of the details of the Analyst or Officer
complaint complaint from the (Customer
complainant Experience
Management
Department)
2.2.Register the
complaint in the
Enhanced
Complaints Report
Template and
assign the
reference number
using the format,
as follows:
a. 3-digit CEMD
initials
b. Initials of the
CEMD
personnel
handling the
complaint
c. Date of
complaint in
mmddyy
d. Sequence
number
Page 150 of 260

2.3 Assess the 1-3 days Customer Care
complaint, prepare Analyst or Officer
and send official (Customer
response to the Experience
customer Management
Department)
Total None 3 days
Page 151 of 260

4. Handling of Simple Complaints Received via Phone Call

Transaction:
applicable
1. Call the 1. Accept the call None 2 mins. Customer Care
Customer and prepare the Analyst or Officer
Experience DBP Customer (Customer
Management Complaint Record Experience
Department at Form. Management
(02) 8-818-9511 Department)
or (02) 8-683-
8324.
2. Provide the 2.1.Gather the None 10 mins. Customer Care

details of the following Analyst or Officer
complaint information from (Customer
the complainant Experience
and accomplish Management
the DBP Department)
Customer
Complaint Record
Form:
a. Full Name
b. Contact
Information
c. Details of the
complaint
2.2.Register the
complaint in the
Enhanced
Complaints Report
Template and
assign a reference
number to the
Customer
Complaint Record
Form using the
Page 152 of 260

format, as follows:
a. 3-digit CEMD
initials
b. Initials of the
CEMD
personnel
handling the
complaint
c. Date of
complaint in
mmddyy
d. Sequence
number
2.3.Send an email
to the client to
document the
receipt of the
complaint
In the absence of
an email address,
proceed to the
branch of account
for appropriate
handling of the
concern. The
Customer Service
personnel
forwards to the
concerned
branch/business
unit the scanned
copy of the CCRF
as an advance
copy while the
latter awaits the
arrival of the
client.
3. Receive the 3. Assess the None 1-3 days Customer Care

reference complaint, prepare Analyst or Officer
number for the and send official (Customer
filed complaint response to the Experience
and the contact customer Management
details of Department)
CEMD, for
possible follow
up
Page 153 of 260

Total None 3 days
Page 154 of 260

5. Handling of Simple Complaints coursed through Regulatory
Agencies (Bangko Sentral ng Pilipinas, Governance Commission for GOCCs,
Presidential Complaint Center, Civil Service Commission-Contact Center ng
Bayan, etc.)

Type of G2G-Government to Government/G2C-Government to Citizen
Transaction:
Who may avail: Regulatory agency and Bank clients

applicable
CLIENT/REGULATOR AGENCY FEES TO PROCESSING PERSON
Y AGENCY STEPS ACTIONS BE PAID TIME RESPONSIBLE
1. Email the 1. Acknowledge None 1 day Customer Care
Customer the email not Analyst or Officer
Experience later than the (Customer
Management next banking day Experience
Department at from the date of Management
customerservice receipt Department)
@dbp.ph
complaint complaint from (Customer
and/or the Management
concerned Department)
regulatory
agency
2.2.Register the
complaint in the
Enhanced
Complaints
Report Template
and assign the
reference
number using the
format, as
follows:
a.3-digit CEMD
initials
b. Initials of the
CEMD
Page 155 of 260

personnel
handling the
complaint
c. Date of
complaint in
mmddyy
d. Sequence
number

complaint, Analyst or Officer
prepare and (Customer
send official Experience
response to the Management
customer and/or Department)
the concerned
regulatory
agency
Total None 3 days
NOTE: For complaints coursed through the regulatory agencies, the TAT prescribed by the latter shall apply.
Page 156 of 260

6. Handling of Complex Complaints Received via Walk-in

Transaction:
DBP Customer Complaint Record DBP Branches, CEMD and frontline business
Form (CCRF) units in the Head Office

City)
in the
accomplished
form.

up Complaint Record
Form using the
format, as follows:
a.3-digit CEMD
initials
Page 157 of 260

b. Initials of the
CEMD
personnel
handling the
complaint
c. Date of
complaint in
mmddyy
d. Sequence
number
In the absence of
an email address,
proceed to the
branch of account
for appropriate
handling of the
concern. The
Customer Service
personnel
forwards to the
concerned
branch/business
unit the scanned
copy of the CCRF
as an advance
copy while the
latter awaits the
arrival of the
client.
3.2 Advise the None 10 mins Customer Care

customer of the Analyst or Officer
Bank’s Complaints (Customer
resolution process Experience
and provide Management
regular updates Department)
on the status of
the customer
complaint should
this remain
unresolved
beyond the initial
resolution
timeframe.
3.3. Escalate the 1-7 days Customer Care

complaint to the Analyst or Officer
concerned (Customer
Business Unit for Experience
appropriate action. Management
The latter shall Department)/Conce
Page 158 of 260

address the rned BUs
complaint and
revert to CEMD
with their
response detailing
the
comments/actions
taken or to be
taken the address
the complaint
3.4 Prepare and

send official
response to the
customer
Total None 7 days
Page 159 of 260

7. Handling of Complex Complaints Received Via Email

Transaction:

applicable
1. Email the 1. Acknowledge None Two (2) Customer Care
Customer the email not later banking days Analyst or Officer
@dbp.ph
2. Provide the 2.1 Gather the None 5 mins Customer Care

complainant. Experience
Management
Department)
2.2 Register the
complaint in the
Complaints Report
Template and
assign the
reference number
to the complaint
using the format,
as follows:
a.3-digit CEMD
initials
b. Initials of the
CEMD
personnel
handling the
complaint
c. Date of
complaint in
mmddyy
d. Sequence
Page 160 of 260

number
3. Receive the 3.1 Advise the None 5 mins. Customer Care

reference customer of the Analyst or Officer
number for the Bank’s Complaints (Customer
filed complaint resolution process Experience
and the contact and provide Management
details of CEMD, regular updates Department)
for possible on the status of
follow up the customer
complaint, should
this remain
unresolved
beyond the initial
resolution
timeframe.

complaint and Analyst or Officer
escalate to the (Customer
concerned Experience
Business Unit for Management
appropriate action. Department) and
The latter shall concerned
address the business unit
complaint and
revert to CEMD
with their
response detailing
the
comments/actions
taken or to be
taken the address
the complaint.
3.3 Prepare and

send official
response to the
customer
Total None 7 days
Page 161 of 260

Page 162 of 260

8. Handling of Complex Complaints Received via Phone Call

Type of Transaction: G2C-Government to Citizen
applicable

1. Call the Customer 1. Accept the call None 2 mins. Customer Care
Experience and prepare the Analyst or Officer
Management DBP Customer (Customer
Department at (02) Complaint Record Experience
8-818-9511 or (02) Form. Management
8-683-8324. Department)
2. Provide the details of 2.1 Gather the None 10 mins. Customer Care
the complaint following Analyst or Officer
information from (Customer
the DBP Department)
Customer
Complaint Record
Form:
a. Full Name
b. Contact
Information
c. Details of the
complaint
2.2 Register the

complaint in the
Enhanced
Complaints Report
Template and
assign a reference
number to the
Customer
Complaint Record
Form using the
format, as follows:
a. 3-digit CEMD
initials
Page 163 of 260

b. Initials of the
CEMD
personnel
handling the
complaint
c. Date of
complaint in
mmddyy
d. Sequence
number
2.3 Send an email

to the client to
document the
receipt of the
complaint
In the absence of
an email address,
proceed to the
branch of account
for appropriate
handling of the
concern. The
Customer Service
personnel
forwards to the
concerned
branch/business
unit the scanned
copy of the CCRF
as an advance
copy while the
latter awaits the
arrival of the
client.

reference number for customer of the Analyst or Officer
the filed complaint Bank’s Complaints (Customer
and the contact resolution process Experience
details of CEMD, for and provide Management
possible follow up regular updates Department)
on the status of
the customer
complaint, should
this remain
unresolved
beyond the initial
resolution
timeframe.
Page 164 of 260

3.2 Assess the 1-7 DAYS Customer Care
complaint and
revert to CEMD
with their
response detailing
the
comments/actions
taken or to be
taken the address
the complaint.
3.3 Prepare and

send official
response to the
customer
Total None 7 days
Page 165 of 260

9. Handling of Complex Complaints coursed through Regulatory
Agencies (Bangko Sentral ng Pilipinas. Governance Commission for GOCCs,
Presidential Complaint Center, Civil Service Commission-Contact Center ng
Bayan, etc.)

Type of Transaction: G2G-Government to Government/G2C-Government to Citizens

applicable
CLIENT/REGULATOR AGENCY FEES TO PROCESSING PERSON
Y AGENCY STEPS ACTIONS BE PAID TIME RESPONSIBLE
1. Email the 1.Acknowledge None 1-2 day Customer Care
Customer the email not Analyst or Officer
Experience later than the (Customer
Management next banking Experience
Department at day from the Management
customerservice@ date of receipt Department)
dbp.ph
2. Provide the details 2.1 Gather the None 5 mins Customer Care
of the complaint details of the Analyst or Officer
complaint from (Customer
regulatory
agency
2.2 Register the

complaint in the
Enhanced
Complaints
Report
Template and
assign the
reference
number using
the format, as
follows:
a.3-digit CEMD
initials
b. Initials of the
Page 166 of 260

CEMD
personnel
handling the
complaint
c. Date of
complaint in
mmddyy
d. Sequence
number

reference number customer and/or Analyst or Officer
for the filed the regulatory (Customer
complaint and the agency of the Experience
contact details of Bank’s Management
CEMD, for Complaints Department)
possible follow up resolution
process and
provide regular
updates on the
status of the
customer
complaint
should this
remain
unresolved
beyond the
initial resolution
timeframe.

Complaints and Analyst or Officer
Business Unit Management
for appropriate Department) and
action. The concerned
latter shall business unit
address the
complaint and
revert to CEMD
with their
response
detailing the
comments/actio
ns taken or to
be taken the
address the
complaint.
3.3 Prepare and

send official
Page 167 of 260

response to the
customer and/or
the concerned
regulatory
agency
Total None 7 days
Page 168 of 260

10. Handling of Highly-Technical Complaints Received via Walk-in

Transaction:
DBP Customer Complaint Record DBP Branches, CEMD and frontline business
Form (CCRF) units in the Head Office

City)

in the
accomplished
form.

up Complaint Record
Form using the
format, as follows:
a.3-digit CEMD
initials
b .Initials of the
Page 169 of 260

CEMD
personnel
handling the
complaint
c. Date of
complaint in
mmddyy
d. Sequence
number
In the absence of
an email address,
proceed to the
branch of account
for appropriate
handling of the
concern. The
Customer Service
personnel
forwards to the
concerned
branch/business
unit the scanned
copy of the CCRF
as an advance
copy while the
latter awaits the
arrival of the
client.
3.2 Advise the None 10 mins Customer Care

customer of the Analyst or Officer
Bank’s Complaints (Customer
resolution process Experience
and provide Management
regular updates Department)
on the status of
the customer
complaint should
this remain
unresolved
beyond the initial
resolution
timeframe.
Page 170 of 260

3.3 Escalate the 1-20 days Customer Care
complaint to the Analyst or Officer
concerned (Customer
Business Unit for Experience
appropriate action. Management
The latter shall Department)/Conce
address the rned BUs
complaint and
revert to CEMD
with their
response detailing
the
comments/actions
taken or to be
taken the address
the complaint
3.4 Prepare and

send official
response to the
customer
Total None 20 days
Page 171 of 260

11. Handling of Highly-Technical Complaints Received Via Email

Transaction:

applicable
1. Email the 1.Acknowledge None Two (2) Customer Care

Customer the email not later banking days Analyst or Officer
@dbp.ph
2. Provide the 2.1. Gather the None 5 mins Customer Care

complainant. Experience
Management
Department)
2.2.Register the
complaint in the
Enhanced
Complaints Report
Template and
assign the
reference number
using the format,
as follows:
a. 3-digit CEMD
initials
b. Initials of the
CEMD
personnel
handling the
complaint
c. Date of
complaint in
mmddyy
Page 172 of 260

d. Sequence
number
3. Receive the 3.1 Advise the None 5 mins Customer Care

details of regular updates Department)
CEMD, for on the status of
possible follow the customer
up complaint, should
this remain
unresolved
beyond the initial
resolution
timeframe.

complaint and
revert to CEMD
with their
response detailing
the
comments/actions
taken or to be
taken the address
the complaint.
3.3 Prepare and

send official
response to the
customer
Total None 20 days
Page 173 of 260

Page 174 of 260

12. Handling of Highly Technical Complaints Received via Phone
Call

Transaction:

applicable
1. Call the 1. Accept the call None 2 mins. Customer Care
Customer and prepare the Analyst or Officer
Experience DBP Customer (Customer
Management Complaint Record Experience
Department at Form. Management
(02) 8-818-9511 Department)
or (02) 8-683-
8324.
2. Provide the 2.1 Gather the None 10 mins. Customer Care

details of the following Analyst or Officer
complaint information from (Customer
the DBP Department)
Customer
Complaint Record
Form:
a. Full Name
b. Contact
Information
c. Details of the
complaint
2.2 Register the

complaint in the
Enhanced
Complaints Report
Template and
assign a reference
number to the
Customer
Complaint Record
Form using the
Page 175 of 260

format, as follows:
a.3-digit CEMD
initials
b. Initials of the
CEMD
personnel
handling the
complaint
c. Date of
complaint in
mmddyy
d. Sequence
number
2.3 Send an email

to the client to
document the
receipt of the
complaint
In the absence of
an email address,
proceed to the
branch of account
for appropriate
handling of the
concern. The
Customer Service
personnel
forwards to the
concerned
branch/business
unit the scanned
copy of the CCRF
as an advance
copy while the
latter awaits the
arrival of the
client.

details of regular updates Department)
CEMD, for on the status of
possible follow the customer
up complaint, should
this remain
unresolved
Page 176 of 260

beyond the initial
resolution
timeframe.

complaint and
revert to CEMD
with their
response detailing
the
comments/actions
taken or to be
taken the address
the complaint.
3.3 Prepare and

send official
response to the
customer
Total None 20 days
Page 177 of 260

13. Handling of Highly-Technical Complaints coursed through
Regulatory Agencies (Bangko Sentral ng Pilipinas. Governance
Commission for GOCCs, Presidential Complaint Center, Civil Service
Commission-Contact Center ng Bayan, etc.)

Type of G2C-Government to Government
Transaction:
applicable
CLIENT/REGULATO AGENCY FEES TO PROCESSING PERSON
RY AGENCY STEPS ACTIONS BE PAID TIME RESPONSIBLE
1. Email the 1. Acknowledge None 1-2 days Customer Care
Customer the email not later Analyst or Officer
@dbp.ph

complainant Experience
regulatory agency
2.2.Register the
complaint in the
Enhanced
Complaints Report
Template and
assign the
reference number
using the format,
as follows:
a.3-digit CEMD
initials
b. Initials of the
CEMD
personnel
Page 178 of 260

handling the
complaint
c. Date of
complaint in
mmddyy
d. Sequence
number

reference customer and/or Analyst or Officer
number for the the regulatory (Customer
filed complaint agency of the Experience
and the contact Bank’s Complaints Management
details of resolution process Department)
CEMD, for and provide
possible follow regular updates
up on the status of
the customer
complaint should
this remain
unresolved
beyond the initial
resolution
timeframe.

complaint and
revert to CEMD
with their
response detailing
the
comments/actions
taken or to be
taken the address
the complaint.
3.3 Prepare and

send official
response to the
customers and/or
the concerned
regulatory agency
Total None 20 days
Page 179 of 260

Page 180 of 260

14. Accomplishment of Customer Feedback Form (online e-Survey)
via QR code
Handling of Customer Feedback

Transaction:
Client’s mobile communication device c/o client
(cellular phone, tablet, desktop)
Internet connection c/o client
Officer (CSO) of
Option 1) Locate the Option 1) If Bank Unit
Customer Feedback necessary, assist
Sign with the QR client in locating
code within the bank the Feedback
premises to access e- Sign with the QR
Survey. Code.
Option 2) Navigate to Option 2) If

the DBP website on necessary, assist
mobile device and client in navigating
locate e-Survey link. to the DBP
website.
Officer (CSO) of
Option 1) Scan the Option 1) If Bank Unit
QR code using the necessary, assist
camera of mobile client in scanning
device. QR code.
Option 2) Click on the Option 2) If

survey link in the DBP necessary, assist
website on your client in locating e-
mobile device. Survey link in DBP
website.
3. Duly accomplish 3. In the event the None 15 minutes Customer Service

the e-Survey by client remains on Officer (CSO) of
providing customer the premises, Bank Unit
details, ratings and confirm the
additional feedback if completion of
required. survey, and log
Page 181 of 260

client name, date
and completion
time.
Page 182 of 260

15. Accomplishment of Customer Feedback Form (Pen and Paper)
Handling of Customer Feedback

Type of Transaction: G2C-Government to Citizen
DBP Customer Feedback Form Branches, Lending Units and other client-facing
units

CLIENT STEPS
1. Request for a 1. Provide form None 1 minute Customer Service
Customer to client Officer (CSO) of
Feedback Form Bank Unit
from any
Customer
Facing Unit in
the bank.
2. Duly accomplish 2. Place None 15 minutes Customer Service
the feedback feedback form Officer (CSO) of
form by in envelope, Bank Unit
providing seal it and
customer request client
details, ratings to sign across
and additional the rear flap of
feedback if the envelope
required, then
submit to CSO.
3. Sign across the 3. Accept None 5 minutes Customer Service

rear flap of the envelope, log Officer (CSO) of
sealed envelope feedback Bank Unit
and return to details in
CSO. tracker and
transmit
feedback form
to CEMD.
Page 183 of 260

OFFICE OF THE CORPORATE
SECRETARY
Page 184 of 260

1. Release of Bank documents to External Parties (Board and
Board-level Committee Minutes/Resolutions, Supporting Papers
and Other Documents)
Processes and procedures for External Parties requests for Copies of

Board/Board-level Committee Resolutions, Supporting Papers and Other
Documents Received via Email/written request
Office or Office of the Corporate Secretary

Division:
Transaction: G2C – Government to Citizen (Clients)
Who may avail: Requesting Bank Units
Memorandum or email request indicating Requesting party
the purpose and type of document
requested
Valid ID of the requesting party; SPA or Requesting party
authorization letter if acting thru a
representative
CLIENT STEPS
1. Submits request 1.1 Accepts and None 1 hour OCS-RAU
through the official validate the request Receiving
email address, ocs- Officer/Employee
rau@dbp.ph/
written request
1.2 Verifies None 4 hours OCS-RAU
resolutions from the Officer/Employee
Document
Management
System
1.3 Reproduces the None 30 minutes OCS-RAU

copy of the Officer/Employee
document and put
appropriate
protective markings/
watermark and
security
classification
1.4 Prepares None 4 hours OCS-RAU

memorandum for Officer/Employee
the Board of
Directors/
Page 185 of 260

President/CEO for
approval/clearance1
to release of copy of
Board/Board-level
Committee
Resolutions and
supporting
documents
1.5 Reviews, initials None 8 hours Assistant
and forwards the Corporate
memorandum to the Secretary
Corporate Secretary
for signature
1.6 Review and None 8 hours Corporate

signs the Secretary
memorandum and
submit thru the
Office of the
President/CEO (for
Approval/
Endorsement to the
Board)
1.7 Approval of the None 3 days to 14

PCEO/Board of days
Directors
1.8 The Board Unit None 4 hours OCS-

notifies the Records Administrative
and Archives Unit of Staff
the DBP Board
action to the
request for release
of document(s)
1.9 Prepares None 4 hours OCS-RAU Unit

transmittal/reply slip Head
and attaches
certified copy of the
requested
document, if
approved by the
PCEO/Board.
Forwards to the Unit
Head for initial
1
Per DBP Circular 28 series of 2021, DBP Information Asset Policy and Guidelines
Page 186 of 260

1.10 Reviews and None 4hours Assistant
initials and forwards Corporate
to the Corporate Secretary
Secretary for
signature
1.11 Signs the None 4 hours Corporate
transmittal slip of Secretary
the requested
documents if
appropriate
1.12 Delivers None 30 minutes OCS-Admin Staff

requested
document and files
duly acknowledged
copy
Total None 7 to 19 days
Page 187 of 260

2. Request for Issuance of Secretary’s Certificate or Certification
Processes and procedures for issuance of Secretary’s Certificate or Certification

to External Parties
Office or Office of the Corporate Secretary (OCS) - Records and Archives

Division: Unit (RAU)
Transaction: G2C – Government to Client (Citizens)
Who may avail: Requesting Bank Units, Bank Clients, Other
Regulatory/Government Agencies
Email or Memorandum request indicating Requesting party
the purpose of the request and details of
the transaction
Relevant supporting documents Requesting party
representative
CLIENT STEPS
1. Submits 1.1 Receives, verify None 4 hours OCS-RAU
memorandum and acknowledge Receiving
request addressed completeness of Officer/Employee
to the Corporate written/email
Secretary via email request and
(ocs-rau@dbp.ph) or supporting
in printed copy documents
1.2 Verifies details None OCS-RAU
of the requests and 1 to 5 days Officer/Employee
supporting
documents
submitted
1.3 Conduct further
search/request
additional
documents from
other business units
for transactions
beyond five years
1.4 Prepares draft None 4 hours OCS-RAU
of Secretary’s Officer/Employee
Certificate and
transmittal slip
Page 188 of 260

1.5 Forwards to the
Head of RAU for
review and
verification
1.6 Reviews and None 8 hours OCS-RAU Head
verifies the
information stated in
the Secretary’s
Certificate
1.7 Revise/finalize None 4 hours OCS-RAU
and print four Officer/Employee
copies of the
Secretary’s
Certificate and
transmits to the
RAU Head for initial
1.8 Reviews/sign None 4 hours Assistant Corporate

the final copy of Secretary
Secretary’s
Certificate and the
reply/ transmittal
slip for
endorsement to the
Corporate Secretary
1.9 Reviews and None 4 hours Corporate

signs the Secretary
Secretary’s
Certificate and
transmittal slip
1.10 Forwards the None 2 hours OCS-RAU
signed Secretary’s Officer/Employee
Certificate to Legal
Services Group Notary Public at
(LSG) for LSG
notarization
2. Receives the 2. Receive from None 2 hours OCS-RAU

requested document LSG the notarized Officer/Employee
document, transmits
original copy/ies of
the document to the
requesting party
Page 189 of 260

INTERNAL SERVICES
Page 190 of 260

HUMAN RESOURCE
MANAGEMENT GROUP
HUMAN RESOURCE
ADMINISTRATION DEPARTMENT
Page 191 of 260

1. Filling Up of Vacant Position
Requesting clearance to fill up vacant position which involves validation of position

vs. Organizational Staffing, clearance to hire and posting/publication of the position
Office or Human Resource Administration Department – Organizational Design

Division: and Workforce Planning Unit (ODWPU)
Transaction:
Who may All HR Business Partners
avail:
Request to Fill Up Vacant Position SMD Sharepoint Portal (forms)
Job Description HRAD-ODWPU
Accomplished Recommendation for SMD Sharepoint Portal (forms)
Promotion/Conferment
Certification of No Internal Audit Findings Internal Audit Group
Administrative Legal Clearance Administrative Legal Department – Legal Services
Group
Application Form HRAD-RSPU (for Hiring)
Updated Personal Data Sheet with Work Civil Service Commission website or SMD
Experience Sheet (1 original copy) Sharepoint Portal (forms)
Authenticated certificate of eligibility/rating/ Certificate of Eligibility – Civil Service Commission
license (2 original copies) (CSC)/ Career Executive Service Board (CESB)
Professional License – Professional Regulation
Commission (PRC)/ Supreme Court of the
Philippines (SC)
Valid Licenses – Land Transportation Office (LTO)
and other authorized regulatory agencies
Scholastic/Academic Records such as College or University where the applicant
Diploma and Transcript of Records or if graduated, or the Department of Education/
necessary, a Certification from the Commission on Higher Education
DepED/CHED on the authenticity and
equivalency of the subjects/courses taken
(2 certified true copies)
Performance Management Form (last 2 Integrated Human Resource Information System
rating periods) (iHRIS)
Page 192 of 260

1. Submits to the 1.1 Receives complete None 4 hours Office of the Head,
HRMG Head a documents of request HRMG
memorandum to fill up vacant position
request for
posting and
complete
documents on
hiring/promotion/
promotion with
rank conferment
documents/rank
conferment with
the result of
initial
assessment and
Administrative
Clearance duly
endorsed by the
Support
Department/TA
and
recommended
by the
Sector/Group
Head in case of
PCEO direct
1.2 Forwards None 4 hours Office of the Head,

documents to HRAD- HRMG
Organization Design
and Workforce
Planning Unit Head
(ODWPU)
1.3 Forwards to None 4 hours ODWPU Head/
ODWPU Analyst ODWPU Analyst
1.4 ODWPU Analyst

Acknowledges receipt
of documents
For Hiring:
If Request to Fill-Up
has an attached
Resume of identified
candidate, forwards
resume and other
application documents
to RSPU to validate
the initial evaluation
done by the
Sector/Group level
Page 193 of 260

1.5 Validates result of None 2 days ODWPU Analyst
SD’s/TA’s initial
assessment/ reviews
submitted documents
1.6 For promotion: None 4 hours ODWPU Analyst

Requests validation of
trainings attended from
LDD/LDD-Training Unit
1.7 For promotion: None 5 days Learning and

Validates Training Development
Records (taken in Department (LDD)/
DBP) LDD-Training Unit
1.8 Issues Training

Certification
1.9 Assesses None 3 days ODWPU Analyst

requests/conducts final
evaluation
1.10 If qualified for None 4 hours ODWPU Analyst

promotion, Requests
Clearance from Internal
Audit
1.11 Prepares None 4 hours ODWPU Analyst

Clearance to Fill-Up
Vacancy
1.12 Routes clearance None 2 days ODWPU Analyst

for ODWP Unit &
HRAD Heads’ initial,
HRMG’s endorsement
and:
• Sector Head
Concurrence and
President &
CEO’s approval -
SL 12 up
• Sector Head
approval – SL 11
down (MAA)
1.13 Receives None 4 hours ODWPU Head
approved clearance
1.14 Updates Tracking None 4 hours ODWPU Analyst

System and forwards
documents to Analyst
Page 194 of 260

If deferred/ denied,
returns all documents
relative to
recommendation for
hiring to Support
Department (SD)/
Technical Assistant
(TA)
1.15 Prepares None 3 days ODWPU Analyst
publication/ posting of
vacant position
1.16 Prepares
transmittal memo for
posting/ publication
1.17 Updates iHRIS

manpower requisition
1.18 Publishes and None 10 days ODWPU Analyst

posts vacant positions
*RA No. 7041
1.19 Post/Approved and its
publication implementing
guidelines,
1.20 Email duly filled requires
up CSC Form No. 9 publication and
with transmittal memo posting of at
least ten (10)
calendar days
1.21 Files publication None 4 hours ODWPU Analyst
attached with pertinent
the request for filling up
1.22 Emails/Notifies None 4 hours ODWPU Analyst

HR Business Partners
of Posted Positions
with list of documents
for submission
Total None 30 days
Page 195 of 260

2. Application for Employment
Office or Human Resource Administration Department – Recruitment, Selection
Division: and Placement Unit (RSPU)
Type of G2C – Government to Client
Transaction:
Who may All internal or external applicants
avail:
Application Form HRAD-RSPU
Application Letter (optional) Client/ Applicant
Resume/ Curriculum Vitae Client/ Applicant
Diploma and Transcript of Records – Client/ Applicant
photocopy
Certificate of eligibility/rating/ license – Client/ Applicant
photocopy

1. Submission of 1. Receives submitted None 2 hours Office of the Head,
application application documents HRMG
documents
1.2 Forwards None 2 hours Office of the Head,
application documents HRMG
to HRAD-Recruitment,
Selection and
Placement Unit
(RSPU)
1.3 Conduct paper None 30 minutes RSPU personnel

qualification review
vs. available/vacant/
anticipated vacancies
1.4 Schedules None 2 hours RSPU personnel

candidate for pre-
employment
examination, if
qualified
1.5 Informs candidate None 2 hours

of the schedule of pre-
employment
examination
1 day, 30
Total None
minutes
Page 196 of 260

3. Conduct of Pre-Employment Examination

Type of G2G – Government to Government; G2C – Government to Client
Transaction:
avail:
Accomplished Application Form and/or HRAD-RSPU
Resume/ Curriculum Vitae Client/ Applicant
Certificate of eligibility/rating/ license – Client/ Applicant
photocopy
Health Status Survey Form HRAD-RSPU
1. Personally 1.1 None 5 hours RSPU personnel
appear on the
scheduled date Option 1) Administers
of examination mental ability and
psychological
assessment
Option 2) Leadership
assessment for officers
1.2 Scores and evaluate None 4 days RSPU personnel

tests administered
1.3 Evaluate applicant None 4 days RSPU personnel

credentials vs. CSC
Qualification Standards
1.4 Notifies/informs the None 4 hours RSPU personnel

applicant of the pre-
employment examination
results
1.5 If candidate passes None 2 hours RSPU personnel

the pre-employment
exam, updates daily
tracking record
1.6 Prepare and endorse None 2 hours RSPU personnel
Interview Referral Slip to
requesting Business Unit
for possible interview
9 days, 5
Total None
hours
Page 197 of 260

4. Filling of Complaints (Via Email)
Handling of customer complaints received directly by HR Administration Department

via email
Office or Human Resource Administration Department
Division:
Classification: Simple/Complex/Highly Technical
Transaction:
Who may Bank clients
avail:
Email Clients
Supporting/proof of documents, if available Clients
or applicable
1. Email the 1. Acknowledge the None 2 days AM Robert R.
HRMG – Human email not later than the Cartolo
Resource next banking day from rrcastolo@dbp.ph
Administration the date of receipt
Department
designated
Customer
Service Officer
2. Provides the 2.1 The designated None 4 hours

details of the CSO shall records all
complaint the information and
check the
completeness of the
details of the complaint
provided by the clients;
assess if the
complaints need to be
escalated to another
Business Unit
2.2 Advises the client None Simple: 3

of the resolution banking days
process and the
timeframe of resolution Complex: 7
banking days
2.3 If the complaints
can be resolved at the Highly
level of HRAD, the Technical: 20
CSO shall take banking days
responsibility for
resolving the complaint
Page 198 of 260

or the appropriate Bank
authority within the
HRAD
2.4 CSO to complete

the recording of all
information and actions
taken and mark the
complaint as “Closed”
Simple: 5 days,
4 hours
Complex: 9
Total None days, 4 hours
Highly
Technical: 22
days, 4 hours
Page 199 of 260

5. Hiring of Qualified Applicant
To provide the DBP Business Units with best-fit talents (those who passed the pre-
employment examination and initial interview of the business unit), in accordance
with the 2017 Civil Service Commission Omnibus Rules on Appointments and Other
Human Resource Actions, Revised 2018 (CSC-ORAOHRA).
Transaction:
avail:
Accomplished and Notarized Personal Data Civil Service Commission website or
Sheet with Work Experience Sheet HRAD-RSPU
Authenticated certificate of eligibility/rating/ Client/ Applicant
license
Diploma and Transcript of Records – Client/ Applicant
certified true copy
HRAD credit information authority HRAD-RSPU
Background Investigation Authorization HRAD-RSPU
Data Privacy Consent form HRAD-RSPU
Accomplished Compensation template HRAD-RSPU
Certificate of Employment with Client/ Applicant
compensation/ latest payslip from previous
employer
Certificate of Live Birth (duly authenticated Philippine Statistics Authority (PSA) or Local Civil
by the PSA or the LCR) – 1 original copy Registry
Certificate of Trainings/Seminars Client/ Applicant
NBI Clearance – original Client/ Applicant; National Bureau of Investigation
(NBI)
Police Clearance – original Client/ Applicant; Philippine National Police (PNP)
Fiscal Clearance – original Client/ Applicant; Office of the City Prosecutor
Barangay Clearance – original Client/ Applicant
2x2 ID picture – 3 pcs Client/ Applicant
Residence Sketch Client/ Applicant
1. Returns 1.1 Receives IRS None 4 hours RSPU personnel
accomplished
Interview
Referral Slip
(IRS) to HRAD-
RSPU
1.2 Notifies accepted None 4 hours RSPU personnel

candidate and requests
Page 200 of 260

for submission of initial
requirements
2. Candidate 2.1 Receives initial None 4 hours RSPU personnel

submits the initial requirements from
requirements candidate
2.2 Updates daily None 1 day RSPU personnel

tracking record and
request for Credit
Investigation and
Background
Investigation upon
receipt of complete
initial requirements
2.3 None 4 days RSPU personnel
Option 1) For SL 12-15

who passed the pre-
employment exam,
schedules candidate for
leadership assessment/
Group Panel Interview
(GPI) with requesting
business units (BUs) None 10 days
Option 2) For SL 16 or
equivalent to VP and
above, refer to
outsourced agency for
Leadership and
psychological
assessment
2.4. Schedule for

Interviews with Board
members and
Management
2.5 If candidate does None 4 hours RSPU personnel

not qualify the
assessment, notifies
Support/ TA/ Admin
Heads of OP and
returns all documents
3. Forwards CI 3.1 Receives None 4 hours RSPU personnel

and BI reports/ reports/results
results to
HRMG/RSPU
3.2 Prepares None 5 days RSPU/ODWPU
Page 201 of 260

recommendation/ personnel
presentation for PSB
deliberation
For staff
applicants: 8
days, 4 hours
For JO
applicants: 12
Total None
days, 4 hours
For Executive
level applicants:
18 days, 4
hours
Page 202 of 260

6. Promotion/Promotion with Rank Conferment
To provide career advancement to performing DBP employees

Office or Human Resource Administration Department – Organizational Design
Division: and Workforce Planning Unit (ODWPU)
Classification Highly Technical
:
Transaction:
Who may All internal applicants
avail:
Application Form for Vacant Position SMD Sharepoint Portal (forms)
Performance Management Form (last
2 rating periods)
Updated Personal Data Sheet with Civil Service Commission or SMD Sharepoint Portal
Work Experience Sheet (forms)
CLIENT STEPS
1. Candidate 1. Receives initial None 4 hours ODWPU personnel
submits the requirements from
initial candidate
requirements
1.2. Schedules for ODWPU personnel

leadership
assessment and
interviews
Option 1) For SL 12 None 2 days

Leadership
assessment
Option 2) For SL 16 None 10 days

and above, refer to
HRAD RSPU for
conduct of
Leadership and
psychological
assessment by
outsourced agency
1.3 Schedules None 15 days ODWPU personnel

interview with Board *subject to
members and availability of
Management interviewers
1.4 If candidate None 4 hours ODWPU personnel

does not meet the
Page 203 of 260

requirements,
notifies Support/
TA/ Admin Heads of
OP and returns all
documents
1.5 Prepares None 5 days ODWPU personnel

recommendation/
presentation for
PSB deliberation
7-30 days, 4
Total None
hours
Page 204 of 260

7. Onboarding/ Assumption
The process of conducting employee onboarding and assumption, including

completeness of appointment requirements prescribed by the Bank, CSC and other
regulatory agencies; Bank’s mission, vision and core values; Bank’s goals and
strategic objectives and the general organization of the Bank.
Office or Human Resource Administration Department – Recruitment,
Division: Selection and Placement Unit (RSPU) and Organizational Design
and Workforce Planning Unit (ODWPU)
Transaction: G2C – Government to Client
Who may avail: All Business Units/ Internal or External Applicants

Hiring (*Notarized, should be the same
date as the date of assumption):
Medical Certificate [CS Form No. 211, Civil Service Commission website or
Revised 2018] – 1 original copy HRAD-RSPU
Accomplished Personal Data Sheet with Civil Service Commission website
Work Experience Sheet – 2 original copies*
Affidavit of Relationship – 2 sets* HRAD-RSPU
Affidavit of Dependents – 2 sets* HRAD-RSPU
Oath of Office [CS Form No. 32, Revised HRAD-RSPU
2018] – 2 sets*
Statement of Assets, Liabilities and Civil Service Commission website
Networth – 2 sets*
Certificate of Assumption to Duty – 2 sets HRAD-RSPU
Position Description Form [DBM-CSC HRAD-RSPU
Form No. 1, Revised 2017] – 2 sets
If married, Marriage Contract/Certificate Philippine Statistics Authority (PSA) or Local Civil
(duly authenticated by the PSA or the LCR) Registry
– 1 original copy
Accomplished Group Life Insurance Form HRAD-RSPU
– 1 original copy
Signed Acceptable Use of Policy Form – 1 HRAD-RSPU
original copy
Accomplished DBP ID Form – 1 original HRAD-RSPU
copy
Request for Time Schedule HRAD-RSPU
Supervisor’s Induction Checklist HRAD-RSPU
BIR Form No. 1902 [Application for Bureau of Internal Revenue website
Registration] – for no existing Tax
Identification Number
BIR Form No. 2316 – from previous Bureau of Internal Revenue website
government employer
Payroll Account Number (submit directly to Financial Center, DBP Head Office
Financial Center, DBP Head Office)
For Transferees from Other Government
Page 205 of 260

agency: Additional requirements if
transfer from other government agency
(original and certified true copies):
Approved permission to seek transfer Previous employer
Certification of the latest efficiency rating Previous employer
Certification of last salary received/and Previous employer
other benefits received during the year
(e.g. bonuses, clothing allowance, etc.)
Clearance from Monetary and Property Previous employer
Accountability
Certification of Leave Credit Balances Previous employer
Service Record Previous employer
Schedule of existing Loan Balances/ Previous employer
Amortizations due for salary deduction
(GSIS/ Pag-Ibig, etc.)
Letter of resignation/transfer and Applicant
acceptance of resignation/transfer
Additional requirements for Junior Officers/
Executives:
BSP Biodata (3 sets) HRAD-RSPU or HRAD-ODWPU
BSP Authorization to Querying (3 sets) HRAD-RSPU or HRAD-ODWPU
BSP Affidavit (3 sets) HRAD-RSPU or HRAD-ODWPU
Promotion (*Notarized, should be the
same date as the date of assumption):
Accomplished Personal Data Sheet with Civil Service Commission website
Work Experience Sheet – 2 original copies*
Oath of Office [CS Form No. 32, Revised HRAD-RSPU
2018] – 2 sets*
Certificate of Assumption to Duty – 2 sets HRAD-RSPU
Position Description Form [DBM-CSC HRAD-RSPU
Form No. 1, Revised 2017] – 2 sets
Additional requirements for Junior
Officers/ Executives (SL 12-16):
BSP Biodata (3 sets) BSP website
BSP Authorization to Querying (3 sets) BSP website
BSP Verified Statement Affidavit (3 sets) BSP website
Additional requirements for Junior
Officers/ Executives (SL 17/SVP up):
Certificate of Board Resolution Office of the Corporate Secretary
Brief description of duties and HRAD-ODWPU
responsibilities with signature of the
appointee
CLIENT STEPS
1. Submits/ 1.1 Receives and None 3 days RSPU/ODWPU
endorses complete evaluates complete personnel
assumption assumption
documents documents
1.2 Prepares None 25 candidates/ RSPU/ODWPU

Recommendation day personnel
Memo and
Page 206 of 260

Appointment For Hiring =
Papers 3 days
For Promotion/
Promotion with
Rank
Conferment/
Rank
Conferment =
4 days
1.3 Prepares/ 3 days

Routes appointment
paper to signatories
1.4 Routes None 3 days

Certificate of
Assumption to Duty
and Oath of Office
to signatories
2. Receives signed 2.1 Prepares and None 4 days Recruitment

compensation Routes Report on (Batch of 20) Specialist
package, Appointments
appointment paper Issued (RAI) for ODWP Analyst
and assumption to submission to Civil
duty Service *submission of ODWPU Head
Commission (CSC) RAI to CSC is
Submission: Last on or before CRMU Head
week of the ff. the 30th day of
month the succeeding HRAD Head
month
HRMG Head
2.2 Posts to iHRIS None 1 day RSPU/ODWPU
and submits personnel
complete
documents to CSC
Total None 18 days
Page 207 of 260

8. Processing of Payroll of DBP Employees
The processing and crediting of Payroll to various Active and Separated DBP
Employees including payment regular salaries and allowances, salary differentials,
monetization of leave credits, final pay, loyalty, hazard pay et.al.
Office or Human Resource Administration Department – Compensation and
Division: Rewards Management Unit (CRMU)
Transaction:
Who may avail: All DBP active and separated employees
Completed and duly approved
attendance/leave/ OT/OB in the iHRIS
PERSON
FEES TO PROCESSING
CLIENT STEPS AGENCY ACTIONS RESPONSIBL
BE PAID TIME
E
1. Completes 1.1 Processes Payroll None 1 day Payroll
attendance/leave/ Transactions Specialists
OT/OB in the
iHRIS, including 1.2 Checks accuracy
approval of the Payroll
1.3 Prepares the

Disbursement Voucher
and attach all
supporting documents
for submission to
Team Head
1.4 Reviews None 4 hours Team Head,

mathematical accuracy Compensation
of vouchers, and Management
completeness of Team
supporting documents.
1.5 Certifies
correctness of the
voucher
1.6 Checks and None 3 hours Budget Officer

certifies the availability
of funds
1.7 Approves the None 1 day Head,

Disbursement Voucher Compensati
on and
Rewards
Page 208 of 260

Manageme
nt Unit
Head, HR-
Admin
Department
Head, Human
Resource
Manageme
nt Group
Head, Sector
Head
President/CE
O
1.8 Forwards the None 30 mins Payroll
Disbursement Voucher Specialists
and all supporting
documents to
Accounting Department
1.9 Sends via email the None 30 mins Payroll

GL Upload Report to Specialists
ADAD-Payroll
Accounting and the
Payroll Proof list to
Cash Management
Total None 3 days
Page 209 of 260

9. Issuance of Certificate of Leave Without Pay
The Certificate of Leave Without Pay (LWOP) is issued to all DBP active and
separated employees for different purposes such as claim of separation/retirement
benefits, Maturity claim, reconciliation of premium contribution, etc.
Transaction:
Who may avail: All active and separated employees
For maturity claim and reconciliation of HRAD-CRMU
premium contribution, request either thru
email/phone call
For claim of separation/retirement benefits, HRAD-CRMU
certificate of clearance
1. Sends request 1. Receives and logs None 30 minutes CRMU-Benefits
thru email or request staff
phone call
indicating
purpose to be
stated in the
certification
2. Submits copy 2.1 Validates None 1 day and 4 CRMU-Benefits

of certificate of attendance against hours staff
clearance duly records obtained from
signed by iHRIS, Historical
concerned Bank Records Folder/File
Units (HRF)
2.2 Prepares None 30 minutes CRMU-Benefits

Certificate of LWOP staff
2.3 Reviews/Signs None 1 day Benefits Head
Certificate of LWOP
against attendance
records
2.4 Communicates the None 30 minutes CRMU-Benefits
signed certificate to the staff
requesting party
2.5 Issues Certificate of None 30 minutes CRMU-Benefits
LWOP and retain a file staff
copy
2 days, 6
Total None
hours
Page 210 of 260

10. Issuance of Authority to Travel Abroad
The Authority to Travel Abroad is issued to all active DBP for purposes of personal
travel abroad.
Transaction:
Who may avail: All active employees who are travelling abroad on their own personal
expense
Certificate of Travel Clearance (cleared by iHRIS, under Policies/Forms
Legal Services Group)
Printed copy of Approved Leave Employee
Copy of Ticket or Itinerary Employee
Certificate/Turnover of Pending work (for Employee
more than 5 working days travel)
1. Sends 1.1 Receives and logs None 1 hour, 30 CRMU-Benefits
Certificate of request minutes staff
Travel Clearance
(cleared by LSG), 1.2 Validates
with complete completeness of
attachments/ submitted documents
documents and checks leave
balances
1.3 Prepares Authority None 30 minutes CRMU-Benefits

to Travel Abroad staff
1.4. Reviews/Signs None 1 day Benefits Head
(initials) Authority to CRMU Head
Travel Abroad against
submitted documents
1.5. Reviews/Signs None 1 day HRAD Head

Authority to Travel – for Rank and
Abroad File
HRMG Head
– for Officers
1.6 Communicates the None 30 minutes CRMU-Benefits
signed Authority to staff
Travel Abroad to the
requesting party
Page 211 of 260

1.7 Issue the signed None 30 minutes CRMU-Benefits
Authority to Travel staff
Abroad and retain a
file copy
2 days and 3
Total None
hours
Page 212 of 260

11. Acceptance of Resignation/Retirement/Transfer to Other
Government Agency
The acceptance of resignation/retirement is prepared to document proper approval/

acceptance of separation/transfer to other government agency from the service of an
employee.
Type of G2G – Government to Client (Employee)
Transaction:
Who may avail: All active employees who plans to resign/retire/transfer to other
government agency
Resignation letter/application for Employee
retirement/request to transfer to other
government agency
CLIENT STEPS
1. Sends 1.1 Receives and None 2 hours CRMU-Benefits
Resignation logs request staff
letter/application for
retirement/request to 1.2 Validates
transfer to other completeness/
government agency accuracy of
submitted letter and
documents
1.3 Prepares None 1 hour CRMU-Benefits

Acceptance Letter staff
1.4 Reviews/Signs None 1 day and 4 CRMU-Benefits

(initials) Acceptance hours Head
Letter against
submitted CRMU Head
documents
HRAD Head
1.5 Accepts/ None 4 hours HRMG Head
approves
retirement/
resignation/ transfer
to other government
agency (R&F)
1.6 Forwards the None 2 days CRMU-Benefits

Acceptance Letter processing staff
on retirement/
resignation/ transfer *subject to
Page 213 of 260

to other government HRCom/ Board
agency and secure meeting
approval from the schedule
CSS Head, and
President and CEO
1.7 For notation of None *subject to

Board of Trustees Board meeting
(for Senior Officers) schedule
2. Returns the 2.1 Receives the None 3 hours CRMU-Benefits

approved/signed approved/ signed staff
Acceptance Letter acceptance letter
on Retirement/
Resignation/ 2.2 Prepares Notice
Transfer of Acceptance
using CSC Form
2.3 Reviews/ Signs None 1 day and 4 Benefits Head

(initials) Notice of hours
Acceptance against CRMU Head
submitted
documents HRAD Head
2.4 Accepts/ None 4 hours HRMG Head

approves
retirement/
resignation/ transfer
to other government
agency
2.5 Communicates None 1 hour CRMU-Benefits

the signed staff
Acceptance to the
retiring/ resigning
employee
2.6 Issue the signed None 1 hour CRMU-Benefits

Notice of staff
Acceptance and
retain a file copy
Total None 7 days
Page 214 of 260

12. Issuance of Certification of Employment with Compensation
The Certification of Employment is issued to all DBP active employees for different
purposes such as loan applications, visa applications, employment and others.
Transaction: (Employee)
Application thru the DBP IHRIS o DBP IHRIS Self-Service 201 Admin
Module/Employee Request
o Payroll Local 6645/6644/6640
o hrad-payroll1@dbp.ph
FEES TO PROCESSIN PERSON
BE PAID G TIME RESPONSIBLE
1. Request 1.1 Evaluates the None 1 day Payroll Specialist
certification thru following:
iHRIS
• Classification of
information asset
• Identity/ Authority
of request party
• Purpose of
request
1.2 Confirms signatory None 1 day Team Head,

Compensation
Management Team
1.3 For Head Office, None 4 hours Payroll Specialist

employee checks
status in iHRIS and
pick-up in HRMG office
1.4 For Branch, email None 4 hours Payroll Specialist

the employee for
advance copy and mail
the original document
to the designated
branch/BBG/ Lending
Center
Total None 3 days
Page 215 of 260

13. Issuance of Certification of Inclusion in the BIR Alpha list and
BIR 2316 Form
The Certification is to affirm that the employees’ tax withheld for the previous year
was remitted and the 2316 form was received by BIR for the purpose of securing
visa, loan applications and other legal purposes.
Type of G2G – Government to Government; G2B – Government to
Transaction: Business Entity
Request either thru iHRIS/ email/ o DBP IHRIS Self-Service 201 Admin
telephone call Module/Employee Request
o Payroll Local 6645/6644/6640
CLIENT STEPS
1. Sends written 1.1 Evaluates the None 1 day Payroll Specialist
request/ online following:
request thru iHRIS
• Classification
of Information
asset
• Identity/Autho
rity of request
party
• Purpose
1.2 Confirms None 1 day Team Head,

signatory Compensation
Management
Team
1.3 For Head Office, None 4 hours Payroll Specialist

email the employee
for pick-up in
HRMG office
1.4 For Branch, None 4 hours Payroll Specialist

email the employee
for advance copy
and mail the original
document to the
designated
branch/BBG/
Lending Center
Page 216 of 260

Total None 3 days
Page 217 of 260

14. Processing of Alpha list and Submission of 2316 Forms to BIR
This is processing of BIR Alphabetical List of Employees as of December 31 and

submission of duly signed 2316 forms to BIR.
Type of G2G – Government to Government; G2B – Government to
Transaction: Business
BIR Form 2316 DBP IHRIS Self-Service Payroll Module/Payroll
Reports
CLIENT STEPS
1.1 Generate the None 5 days Payroll Specialist
Alpha list Report for
submission to BIR
1.2 Reconcile and

Checks accuracy of
the report
1.3 Forward the None 2 hours Payroll Specialist

report to Tax
Management Unit
for processing and
upload to EFPS
1.4 Sends Email None 2 hours Payroll Specialist

advisory to all
employees upon
finalization and
accessibility of the
BIR 2316 forms in
the IHRIS
1. Sends the duly 1.5 Receives and None 4 hours Payroll Specialist
signed BIR 2316 review duly signed
forms to HRMG BIR 2316 forms
from branches and
departments
1.6 The HRMG None 5 days Head of HRMG

Head signs all the
BIR 2316 forms
Page 218 of 260

1.7 Scanning and None 3 days and 4 Payroll Specialist
digitization of all the hours
BIR 2316 forms
1.8 Preparation of None 4 hours Payroll Specialist

the documents to
be submitted to BIR
on or before the last
day of February of
the following year
• CD or Flash
Drive
containing all
the scanned
2316 Forms
and BIR
Alphalist
(7.1, 7.3 and
7.4)
• Notarized
Sworn
Declaration
duly signed
by the
HRMG Head
certifying that
the soft
copies of the
said BIR
forms
contained in
the CD/Flash
drive are the
complete and
exact copies
of the original
thereof.
• Transmittal
forms
(Taxpayer
and BIR
Copy)
• Certified List
of
Employees
who are
qualified for
substituted
filing of ITR
Page 219 of 260

(Annex F)
2.Receives the duly 2. Sends the None 5 days Payroll Specialist

signed BIR Forms personal copies of
2316 2316 to employees
Total None 20 days
Page 220 of 260

15. Retrieval of 201 File Documents
The 201 File document is retrieved to support or verify information on personal and
employment history of the employee. Upon request of the DBP active and separated
employee, a certified copy of his/her 201 File document is provided for various
purposes such as personal file, employment, claims and others.
Office or Human Resource Administration Department – Human Resource
Division: Information Management Unit (HRIMU)
Transaction:
Request thru letter or email HRAD-HRIMU
CLIENT STEPS
1. Sends written 1.1 Evaluates the None 4 hours Sr. HRIM
request following: Specialist/
Records Officer
• Identity/
authority of
requesting
party
• Purpose
1.2 Communicates/ None 4 hours Sr. HRIM
coordinates with Specialist/
requesting party Records Officer
• Documents
for release
• Date of return
of folder/
document
1.3 Retrieves None 1 day Sr. HRIM
requested record Specialist/
Records Officer
1.4 Indicates None 2 hours Sr. HRIM

appropriate Specialist/
certifications; signs Records Officer
1.5 Records and None 2 hours Sr. HRIM
release requested Specialist/
document Records Officer
2 days and 4
Total None
hours
Page 221 of 260

16. Issuance of Service Record
The Service Record is issued to all DBP active and separated employees to support
GSIS claims and for those transferring to other government agency.
Transaction:
Request either thru iHRIS/ email/ HRAD-HRIMU
telephone call/ walk-in
CLIENT STEPS
1. Sends written 1.1 Reviews the None 4 hours Sr. HRIM
request/ online following: Specialist/
request thru iHRIS Records Officer
• Identity/
authority of
requesting
party
• Purpose
1.2 Reviews and None 2 hours Sr. HRIM
generates Service Specialist/
Record if readily Records Officer
available in the
IHRIS
1.3 Updates Service None 1 day Sr. HRIM

Record where Specialist/
necessary, from Records Officer
• 201 Folder at
the HRMG
vault
• Service Card
(manual) at the
HRMG vault
• Microfilmed
Records from
the Corporate
Secretary
• Other possible
source
Page 222 of 260

documents
1.4 Builds or None 4 hours Sr. HRIM

updates Service Specialist/
Record in the iHRIS Records Officer
(Service Record of
employees prior to
HRIS not readily
available in the
iHRIS)
1.5 Reviews/ Signs None 4 hours Sr. HRIM

as the GSIS Specialist/
authorized Records Officer
signatory,
otherwise, the GSIS
authorized alternate
will sign
1.6 Records and None 2 hours Sr. HRIM

releases the Specialist/
Service Record Records Officer
Total None 3 days
Page 223 of 260

17. Issuance of Certification of Employment without Compensation
The Certification of Employment is issued to all DBP active employees for different
purposes such as loan applications, visa applications, employment and others.
Transaction:
Request either thru iHRIS/ email/ HRAD-HRIMU
telephone call
CLIENT STEPS
1. Sends written 1.1 Evaluates the None 1 day Sr. HRIM
request/ online following: Specialist/
request thru iHRIS Records Officer
• Classification
of information
asset
• Identity/
Authority of
request party
• Purpose
• Classification
of information
requirement
for release of
information
per existing
guidelines
• Turn-around-
time
agreement
1.3 Confirms None 4 hours Sr. HRIM

signatory and Specialist/
release Records Officer
Page 224 of 260

1.4 Option a) For None 4 hours Sr. HRIM
Head Office, email Specialist/
the employee for Records Officer
pick-up in HRMG
office
1.4 Option b) For None 4 hours Sr. HRIM

Branch, email the Specialist/
employee if it’s for Records Officer
pick-up or mailing
1.5 Retain one

copy
Total None 3 days
Page 225 of 260

18. Verification of Employment Information
The Verification of Employment Information is to affirm the validity of information

and/or submitted Certificate of Employment.
Request thru email HRAD-HRIMU
Certificate of Employment (submitted by
DBP employee)
CLIENT STEPS
1. Sends email 1.1 Evaluates the None 1 day Sr. HRIM
request following: Specialist/
Records Officer
• Classification
of information
asset
• Identity/
Authority of
request party
• Purpose
• Classification
of information
requirement for
release of
information per
existing
guidelines
• Turn-around-
time
agreement
1.3 Confirms None 4 hours Sr. HRIM
signatory Specialist/
Records Officer
Total None 2 days
Page 226 of 260

LEARNING AND DEVELOPMENT
DEPARTMENT
Page 227 of 260

1. Processing of Request for Travel Authority for Official
Training/Study Abroad on Full Scholarship
The Request for Travel Authority is issued to DBP officials and employees who were
accepted to undergo grant-funded training and study programs abroad. The HRMG –
Learning and Development Department facilitates the submission of request for travel
authority to the Department of Finance (DOF) as its mother agency.
Office or Learning and Development Department
Division:
Type of G2C – Government to Client (Employee)
Transaction:
Who may avail: DBP Employees
Notice of Acceptance from the Sponsor Sponsoring Agency
DOF Request for Travel Authority Form HRMG-LDD
Approved Nomination HRMG-LDD
Letter of Invitation from the sponsor Sponsoring agency
CLIENT STEPS
1. Sends request or 1.1 Prepares None 4 hours Career
letter of acceptance Request for Travel Management
to HRMG-LDD Authority using the Officer/Analyst
DOF Form and (LDD-Succession
Letter Request to Planning and
Secretary of Career
Finance for PCEO Development Unit)
approval
1.2 Reviews and None 4 hours Head, Learning

finalizes letter, form and Development
and attachments for Department
DOF and affix
initials
1.3 Recommends None 8 hours Head, Human
approval to the Resource
OP/CEO thru CSS Management
Head Group
1.4. Approves None 8 hours President and CEO
request/signs
endorsement to the
Secretary of
Finance
Total None 24 hours
Page 228 of 260

2. Processing of Request for Training Certification
Training certification is issued by the LDD-Training Unit to requesting DBP employees,

retirees and resignees. The document is an attestation that the employee has attended
or completed a training program (conducted in-house or external) for a specific period
during employment in DBP.
Office or
DBP Learning and Development Department
Division:
Type of
G2C – Government to Client (Employee)
Transaction:
Existing DBP Employees
Who may avail:
DBP Retirees and Resignees (with Certificate of Clearance)
Letter Request addressed to the Head, c/o requesting employee
Human Resource Management Group to
include the following details:
a. Purpose of request
b. Period to be covered (year)
c. E-mail address or mailing address
where the Certification will be sent
d. Contact details
1. Submits letter 1.1 Receives request None 8 hours Receiving Unit
request to HRMG- and endorses to the
LDD Office of the
Department Head
1.2 Reviews request None 4 hours Head, Learning
and assigns to and Development
Training / Specialist/ Department
Analyst
1.3 Training None 4 hours Training
Specialist/ Analyst Specialist/Analyst,
generates training LDD-Training Unit
records from the
system
1.4 Validation and None 4 hours Head, Training Unit
Review of Training
Certification
1.5 Signs Training None 2 hours Head, Learning
Certification and Development
Department
1.6 Sends Training None 2 hours Training
Certification (via Specialist/Analyst,
email / mail) LDD-Training Unit
Total None 24 hours
Page 229 of 260

3. Processing of Request for Certification on Service Obligation
Requirements
The certification on service obligation is issued to requesting DBP employees who are
required to submit such document as part of a requirement for another program which
include among others, long-term training, foreign and local scholarships, study leave or
other purposes.
Office or
Division:
Type of
G2C – Government to Client (Employee)
Transaction:
Who may avail: Existing DBP Employees
Letter Request addressed to the Head, c/o requesting employee
Human Resource Management Group to
include the following details:
a. Purpose of request
b. Contact details
1. Submits letter 1.1 Receives request None 8 hours Receiving Unit
request to HRMG- and endorses to the
LDD Office of the
Department Head
1.2 Reviews request None 4 hours Head, Learning
and assigns to and Development
Training Department
Officer/Specialist/
Analyst
1.3 Training None 4 hours Training
Specialist/ Analyst Specialist/Analyst,
validates Service LDD-Training Unit
Obligation record and
prepares certification
1.4 Reviews and None 2 hours Head, Training Unit
signs the Certification
1.5 Signs Training None 4 hours Head, Learning
Certification and Development
Department
1.6 Sends Training None 2 hours Training
Certification (via Specialist/Analyst,
email / mail) LDD-Training Unit
Total None 24 hours
Page 230 of 260

4. Processing of Request for Virtual Study Visit
As a learning organization, DBP accommodates request for study or institutional visits

from various organizations to promote and share the bank’s experience, programs and
practices on various program areas. The LDD-Training Unit facilitates the conduct of
the study visit in close coordination with the requesting organization.
Office or
Division:
Type of G2B – Government to Business
Transaction: G2G – Government to Government
Universities/Schools/Colleges (CHED-accredited), SUCs,
Autonomous Educational Institutions
Who may avail:
Foreign Institutions/Banks
ADFIAP Member banks
Letter Request addressed to the President c/o requesting agency
and CEO of the Bank, to include the
following information at least one week
prior to target schedule :
a. Purpose and objective of study
b. Target Date and Time
c. List and Profile of delegates
d. Contact Person, website address
and attachments (Agency Profile,
List of Officers)
e. Permit/Clearance from CHED for
schools/universities
CLIENT STEPS
1. Submits letter 1.1 Receives None 8 hours Receiving Unit
request to DBP request and
Office of the endorses to the
President and CEO Office of the
Department Head,
HRMG
1.2 Endorses to None 2 hours Head, Human
HRMG-LDD for Resource
evaluation / Management
appropriate action Group
1.3 Assigns request None 4 hours Head, Learning
to the Head, LDD- and Development
Training Unit Department
1.4 Evaluates and None Training
verifies Specialist/Analyst,
attachments LDD-Training Unit
2. Responds to 2.1 Designs None 16 hours Training
Page 231 of 260

further verification program and invites Specialist/Analyst,
and provides internal resource LDD-Training Unit
additional person; reserves
information, if venue
needed
2.2 Confirms None 2 hours Training

availability for Specialist/Analyst,
requested study LDD-Training Unit
visit
3. Arranges for 3.1 Secures None 8 hours

group arrival and internal clearances
departure from
DBP on agreed
schedule
3. 2 Prepares None 8 hours Training

program materials Specialist/Analyst,
LDD-Training Unit
3.3 Conduct virtual None 8 hours LDD-Training Unit

study visit
Total None 56 hours
Page 232 of 260

EMPLOYEE RELATIONS
DEPARTMENT – HEALTH AND
WELLNESS UNIT
Page 233 of 260

1. Processing and Approval of Medical Claims
Office or Employee Relations Department – Health and Wellness Unit

Division:
Type of G2C - Government to Client (Employee)
Transaction:
Who may avail: DBP Employees/ Internal Clients
Medical Reimbursement Form Health and Wellness Unit DBP 5th floor Head
Office
Medical Certificate/ Medical Receipts/
Hospital/Facility/Medical Provider
Discharge Summary
CLIENT STEPS AGENCY ACTIONS FEES TO PROCESSING PERSON
1. DBP Employee 1.1 Claims processor None 5 days Medical Claims
submits Medical Analyzes/process the Processor
Claims to Claims medical claims in (Medical Staff)
processor(Medical accordance with the
Staff) implementing guidelines
of the DBP New Health
Care Plan
None Medical Claims

1.2 Claims processor Processor
receives, classify and (Medical Staff)
check completeness of
of medical claims of
Head Office and
Branches personnel:
optical , dental,
laboratories, out-patient
consultations and
medicines, confinement
of employees
and/qualified
dependents, Annual
Executive Check-up(for
officers) and Annual
Physical Examinations
(for Rank and File)
employees.
1.3 Process, compute None Medical Claims
allowable amount of the Processor
medical claim (Medical Staff)
1.4 Medical None
Office/Physician
evaluates and
recommends for
Page 234 of 260

approval all medical
claims consistent with
and in accordance with
Bank policies and
Health Care program
guidelines.
1.5 None Head(HWU)/Phys

Head(HWU)/Physician ician
Approves/disapprove
(all) medical claims, etc.
1.6 Medical Claims Staff None Medical Claims

Post claims to individual Processor
records through iHRIS (Medical Staff)
representing
payment/reimbursement
of medical claims
(Medical Claims
System)
1.7 Medical Claims Staff None Medical Claims

numbers encodes and Processor
segregate approved (Medical Staff)
claims. Prepares
transaction report for
submission to Provident
Fund.
1.8 Medical Claims Staff Medical Claims

prepare transaction Processor
report (Medical Staff)
1.9 Medical Claims staff Medical Claims

submits to Provident Processor
Fund (Medical Staff)
1.10 Provident Fund Provident Fund

prepares check for
hospital/fund transfer to
employee's account
Total None 5 days
Page 235 of 260

OFFICE OF THE CORPORATE
SECRETARY
Page 236 of 260

1. Request for Copies of Board/Board-level Committee Resolutions
and their Supporting Documents, Administrative Issuances, and
other documents
Processes and procedures for Simple Requests for Copies of Board and Committee
Resolutions and Supporting Documents Received via Email or Printed Request

Classification: Simple Transaction
Type of G2C – Government to Clients (Bank Units/Employees)
Transaction:
Who may avail: Requesting Bank Units and Regulatory Agencies
Email or Memorandum request c/o requesting Bank unit
CLIENT STEPS
1.Submits 1.1 Accepts and None 30 minutes OCS-RAU Receiving
memorandum validates the Officer/Employee
request addressed request
to the Corporate
Secretary via email
(ocs-rau@dbp.ph) or
in printed copy
1.2 Verifies the None 4 hours OCS-RAU Receiving
subject matter of Officer/Employee
the request on the
Document
Management
System
1.3 Locates the 1 hour OCS-RAU Receiving
pertinent Book of Officer/Employee
Minutes of the
resolution/
administrative in the
vault and
reproduces the
requested number
of copies
1.4 Prepares 1 hour OCS-RAU Receiving
transmittal/reply slip Officer/Employee
and attaches
photocopy of
Board/Board-level
Committee
Resolution/
administrative
issuance to be
endorsed to the
Page 237 of 260

Head of RAU
1.5 Reviews the 4 hours OCS-RAU Head
document and puts
initial if in order
1.6 Forwards the 30 minutes OCS-RAU Receiving
transmittal/reply slip Officer/Employee
and the copy of the
requested
document to the
Corporate Secretary
1.7 Reviews and 4 hours Corporate Secretary
signs the transmittal
slip of the requested
document
2. Receives the 2.1 Delivers hard 30 minutes OCS-Administrative
requested document copy of the Staff/ OCS-RAU
requested Receiving
document to the Officer/Employee
requestor or sends
via email
2.2 Files duly 30 minutes OCS-RAU Receiving
acknowledged copy Officer/Employee
Total None 2 days
Page 238 of 260

2. Request for Issuance of Secretary’s Certificate or Certification
Processes and procedures for issuance of Secretary’s Certificate or Certification

to External Parties
Office or Office of the Corporate Secretary (OCS) - Records and Archives Unit
Division: (RAU)
Type of G2G – Government to Government (Bank Units)
Transaction: G2C – Government to Client (Employees)
Who may avail: Requesting Bank Units, Bank Clients, Other Regulatory/Government
Agencies
Email or Memorandum request indicating Requesting party
the purpose of the request and details of
the transaction
Relevant supporting documents Requesting party
representative

CLIENT STEPS
1. Submits 1.1 Receives, verify None 4 hours OCS-RAU Receiving
memorandum and acknowledge Officer/Employee
request addressed completeness of
to the Corporate written/email
Secretary via email request and
(ocs-rau@dbp.ph) supporting
or in printed copy documents
1.2 Verifies details None OCS-RAU

of the requests and 1 to 5 days Officer/Employee
supporting
documents
submitted
1.3 Conduct further
search/request
additional
documents from
other business units
for transactions
beyond five years
1.4 Prepares draft None 4 hours OCS-RAU

of Secretary’s Officer/Employee
Certificate and
transmittal slip
Page 239 of 260

1.5 Forwards to the
Head of RAU for
review and
verification
1.6 Reviews and None 8 hours OCS-RAU Head
verifies the
information stated in
the Secretary’s
Certificate
1.7 Revise/finalize None 4 hours OCS-RAU
and print four Officer/Employee
copies of the
Secretary’s
Certificate and
transmits to the
RAU Head for initial
1.8 Reviews/sign None 4 hours Assistant Corporate
the final copy of Secretary
Secretary’s
Certificate and the
reply/ transmittal
slip for indorsement
to the Corporate
Secretary
1.9 Reviews and None 4 hours Corporate Secretary
signs the
Secretary’s
Certificate and
transmittal slip
1.10 Forwards the None 2 hours OCS-RAU

signed Secretary’s Officer/Employee
Certificate to Legal Notary Public at LSG
Services Group
(LSG) for
notarization
2. Receives the 2. Receive from None 2 hours OCS-RAU
requested LSG the notarized Officer/Employee
document document, transmits
original copy/ies of
the document to the
requesting party
Page 240 of 260

3. Request for Accounts Verification/Authentication of Documents
Processes and procedures for Simple Requests for Accounts

Verification/Authentication of Documents received via email or printed copy

Type of G2C – Government to Citizens (Bank Units/Employees)
Transaction:
Email or Memorandum request c/o requesting Bank unit/requesting party
CLIENT STEPS
1. Submits 1.1 Receives the None 2 hours OCS-RAU
memorandum written request. Receiving
request addressed Retrieves and prints Officer/Employee
to the Corporate e-mail memo for
Secretary via email verification
(ocs-rau@dbp.ph)
or in printed copy
1.2 Verifies the None 2 hours OCS-RAU
information from the Officer/Employee
computerized
indexing system
1.3 Prepares the None 2 hours OCS-RAU

requested Officer/Employee
document/s for
transmittal
1.4 Prepares the None 2 hours OCS-RAU
reply/ transmittal Officer/Employee
slip
1.5 Forwards the None 30 minutes OCS-RAU

requested Officer/Employee
document and the
transmittal slip to
the OCS-RAU Head
1.6 Reviews the None 4 hours OCS-RAU Head

document
1.7 Forwards the None 30 minutes OCS-RAU
same to the Asst. Officer/Employee
Corporate Secretary
for his review and
endorsement to the
Corporate Secretary
Page 241 of 260

1.8 Reviews, initials None 4 hours Assistant.
and forwards to Corporate
Corporate Secretary Secretary
for approval/
signature
1.9 Reviews and None 4 hours Corporate
signs the transmittal Secretary
slip of the requested
document
2. Receives the 2.1 Transmits to the None 2 hours OCS-RAU
requested requesting party Officer/Employee
document
2.2 Files signed None 1 hours OCS-RAU

reply/transmittal Officer/Employee
copy for reference
Total None 3 days
Page 242 of 260

4. Request for No Gift Policy Opinion
Processes and procedures for Simple Requests for No Gift Policy (NGP) Opinion
under the Bank’s Revised No Gift Policy Received via Email or Printed Copy
Office or Office of the Corporate Secretary – Corporate Governance Unit

Division: (OCS-CGU)
Type of G2C – Government to Client (Employee)
Transaction:
Who may avail: Requesting Bank Units/Officers/Employees
Accomplished No Gift Policy Clearance Office of the Corporate Secretary (OCS)-
Form Corporate Governance Unit
OCS Portal
CLIENT STEPS
1. Submit request 1.1 Receives None 30 minutes OCS-CGU
for No Gift Policy written/email duly Officer/Employee
(NGP) Opinion by accomplished
filling out the request form for
Clearance Form if NGP Clearance
printed copy to the with supporting
Head, OCS or documents a
through the official
email address: ocs-
cgu@dbp.ph
1.2 Checks None 30 minutes OCS-CGU

completeness of the Officer/Employee
details written in the
form and the
supporting
documents
1.3 Evaluates the None 1 hour OCS-CGU
request in Officer/Employee
accordance with the
Bank’s No Gift
Policy
1.4 If the request is None 30 minutes OCS-CGU
in order, endorse to Officer/Employee
the CGU Head for
initial
1.5 Reviews and None 1 hour OCS-CGU Head
puts initials on the
NGP Clearance
Form
Page 243 of 260

1.6 Forwards the None 30 minutes OCS-CGU
form to the Officer/Employee
Corporate Secretary
1.7 Reviews the None 2 hours Corporate
request and if in Secretary
order, signs the
form endorsing the
request for approval
of the DBP
Chairman
1.8 Forwards the None 1 hour OCS-CGU
form to the Office of Officer/Employee
the Chairman
1.9 Reviews the None 8 hours Chairman of the
request and Board
approves the
request by signing
the form
1.10 Forwards the None 1 hour Office of the
signed form to Chairman
OCS-CGU Employee
1.11 Receives the None 1 hour OCS-CGU
signed Clearance Officer/Employee
Form
1.12 Scans the None 1 hour OCS-CGU
signed Clearance Officer/Employee
Form together with
all supporting
documents
2. Receives the 2. Transmits thru None 2 hours OCS-CGU
approved NGP email copy of the Officer/Employee
Clearance Form approved Clearance
to requesting Bank
Unit/s/Officer/s/Emp
loyee/s, copy
furnished HRMG-
LDD Training Unit
Total None 3 days
Page 244 of 260

5. Request for Numbering of DBP Administrative Issuances
Processes and procedures for Simple Requests for Numbering of DBP Circulars,
Office Orders, Memorandum Orders, Sector Orders, and Group Orders
Office or Division: Office of the Corporate Secretary-Records and Archives Unit

(OCS-RAU)
Type of Government to Government
Transaction:
1. Request Memorandum printed or email Prepared by requesting Bank unit
2. Administrative Issuance Prepared by requesting Bank Unit, duly signed
Office Orders, Memorandum Orders, per Manual of Approving Authorities
Sector Orders, and Group Orders
AGENCY FEES TO PROCESSIN PERSON

CLIENT STEPS
ACTIONS BE PAID G TIME RESPONSIBLE
1. Submits originally 1.1 Receives None 1 day OCS-RAU
signed Administrative request together Receiving
Issuance and a with the copy of Officer/Employee
duplicate (originating Administrative
business unit copy) f Issuance/s.
Administrative
Issuance for
numbering to OCS.
1.2 Evaluates the None 1 day OCS-RAU Assigned

document as to Staff
correctness of
Authorized
Signatory
1.3 Affixes
chronological
number of the
Administrative
Issuance
1.4 Prepares the
PDF file and
distribution list
and, if applicable,
lists concerned
units to e-mail
Page 245 of 260

1.5 Reviews and None 1 day OCS-RAU Head/
signs the Assistant Corporate
distribution list/s Secretary
and forward to
Corporate
Secretary for
approval/
signature
1.6 Approves None 1 day Corporate Secretary
uploading in the
OCS portal and
certifies
authenticity of the
copy of
Administrative
issuance
2. Receives 2/ Transmits None 1 day OCS-RAU Assigned

numbered and/or Certified Staff
certified true copy of Administrative
administrative Issuance via e-
issuance. mail to concerned
Bank Unit/s
3. Views/downloads/ 3. Uploads None 1 day
prints copy of Certified True
Administrative Copy of
issuance in the OCS Administrative
Portal. issuance in the
OCS Portal.
1 day and 4
Total None
hours
Page 246 of 260

6. Request for Numbering of Travel Assignment Order
Procedure for servicing request for numbering of Travel Assignment Order (TAO)
Office or Division: Office of the Corporate Secretary-Records and Archives Unit

(OCS-RAU)
Type of Government to Government
Transaction: Government to Clients
Who may avail: Requesting Bank Units/Employee
Original and Duplicate Copy of Travel Prepared by requesting Business
Assignment Order Unit/Employee
AGENCY FEES TO PROCESSI PERSON
CLIENT STEPS
ACTIONS BE PAID NG TIME RESPONSIBLE
1. Submits original 1.1 Receives 2 None 30 minutes OCS-RAU
and duplicate copy copies of TAO – Receiving
of TAO OCS copy and Officer/Employee
Originating
Business Unit
copy, and stamp
date and time of
receipt on the
face of the
document.
1.2 Checks the None 3 hours OCS-RAU
signature of the Assigned Staff
authorized
official and
period covered
based on MAA
1.3 Affixes 30 minutes
chronological
number of the
TAO
2. Receive original 2. Get duplicate
copy of TAO copy of TAO and
file.
Total None 4 hours
Page 247 of 260

LEGAL SERVICES GROUP
Page 248 of 260

1. Issuance of Clearance of No Pending or With Pending Administrative
Case
Administrative Legal Department (ALD) of the Legal Services Group (LSG), as the
clearing unit, certifies whether or not an employee has pending or no pending
administrative case, i.e., Travel Clearance and Loan-Related Clearances such as
DBP Cooperative Loans and Provident Fund (PF) Loans
Office or Administrative Legal Department – Legal Services Group
Division:
Who may All officers and employees of the Bank
avail:
Pertinent document where the clearance is c/o requesting party
required
CLIENT STEPS AGENCY ACTIONS FEES TO PROCESSING PERSON

1. Proceed to 1. Stamp No Pending None 2 minutes Administrative Legal
Administrative or With Pending Department Officers
Legal Administrative Case
Department and signature of the
office with the ALD Officer with the
required form of date when the request
HRMG, DBP was made. (If request
Cooperative was sent via email, soft
and/or PF or copy of the requested
send the certification will also be
required form to sent via email.)
ald@dbp.ph
2. Receive the 2. Require the client to None 1 minute Administrative Legal

stamped form acknowledge the Staff
issued
clearance/certification
in the ALD record book
Page 249 of 260

2. Certification of No Pending or With Pending Administrative Case
ALD-LSG issues and certifies that the employee concerned has pending or no
pending administrative case in relation to his/her Application for Fidelity Bond,
Renewal of Fidelity Bond, Study Leave, Scholarship Application and other legal
purposes.
Office or Administrative Legal Department – Legal Services Group
Division:
Who may avail: All officers and employees of the Bank
Memorandum-request c/o requesting party
CLIENT STEPS AGENCY ACTIONS FEES PROCESSING PERSON
TO BE TIME RESPONSIBLE
PAID
1. Submit a written 1. Upon receipt of the None 20 minutes Administrative
request via email complete request, ALD staff Legal
addressed to the prepare the appropriate Department
ALD Head and certification for signature of Officer and Staff
send to the ALD Officer
ald@dbp.ph cc:
rdmallari@dbp.ph
with the following
details: (a) Name of
the client-
requestor; (b)
position title of the
client-requestor
and the business
unit where he/she
belongs; and (c)
purpose of the
request
Page 250 of 260

2. Receive the 2.1 None 10 minutes Administrative
certification Legal
Option 1) For near-by Department
branches/ business units, Officer and Staff
send email-reply or call the
client to inform that the
requested certification is
now ready for pick-up
Option 2)
For distant branches/

business units, send
advance copy via email of
the requested certification, if
necessary.
2.2 Send the certification to

the requesting unit and/or
requestor via courier
Page 251 of 260

3. Notarization of Documents
The Legal Services Group, through its commissioned notary public/lawyers, provides
notarial services involving all Bank documents or documents with Bank-related
transactions requiring notarization.
Office or Division: Legal Services Group
Who may avail: All employees or clients of DBP (the “Bank”) with Bank-related
transactions.
Document/s to be notarized c/o requesting party
CLIENT STEPS AGENCY ACTIONS FEES PROCESSIN PERSON
TO BE G TIME RESPONSIBLE
PAID
1. The affiant / 1. Notarize the None 3 hours and Notary Public at
individual shall: documents in 30 minutes in the LSG, to be
accordance with the accordance assisted by the
a) personally appear Philippine Supreme with the designated
before the Notary Court Rules on Notarial notarization Documents Analyst
Public in LSG; Practice schedule.* of the Day.
b) present
competent
evidence of
identity; and
c) submit original
copies of the
documents,
signed by the
personally
appearing
affiant/individual.
2. Submit 2 original 2. The Notary Public will None 5 minutes Notary Public at
copies of the file the notarized the LSG, to be
notarized documents documents in a folder to assisted by the
to LSG. be included in his/her designated
report the notarized Documents Analyst
documents and the of the Day.
same will be later on
submitted to the Clerk of
Court of the City where
he/she is commissioned
as a Notary Public, in
accordance with the
Philippine Supreme
Court Rules on Notarial
Practice.
Page 252 of 260

3 hours and
Total None
35 minutes
*Time of Receipt Time of Release
07:30 am – 10:00 am 10:30 am
10:00 am – 01:00 pm 01:30 pm
01:00 pm – 03:30 pm 04:00 pm
04:00 pm onwards 09:00 am the next day
Page 253 of 260

FEEDBACK AND COMPLAINTS MECHANISM
How to send feedback
DBP consumers and clients may file their
feedback and complaints from Mondays
thru Fridays, from 8:30AM to
5:30PM through the following contact
details:
Customer Experience Management

Department
7th Floor DBP Building
Telephone Numbers: 8818-9511 to 20,

8683-8324
Email: customersevice@dbp.ph
Consumers who opt to personally file

their complaints
through their DBP branch of account may
approach the Public Assistance and
Complaints Desk or the Customer
Service Officer (CSO). For customer of
Head Office Business Units may proceed
to the CEMD office to file their complaint;
or they may send an e-mail to
customerservice@dbp.ph
For ATM-related concerns after business
hours and/or
weekends and holidays, customers may
contact the 24/7 ATM Hotline at (02)
8818-9511 locals 2580 and 2542.
For ATM related concerns:
Electronic Channels Operations

Department
(02) 8818-9511 local 2580 and 2542
Direct Line: (02) 8812-2265
Mobile No: 0917-8328557
Domestic Toll - Free Number
1-800-10-3278888
Email: ecod-chu@dbp.ph
How feedbacks are processed Feedbacks are processed in accordance

with the DBP Complaints Handling
Page 254 of 260

Program
How to file a complaint Complaints may be filed in person or via
email
How complaints are processed Complaints are processed in accordance
with the DBP Complaints Handling
Program
Contact Information of CCB, PCC, Civil Service Commission’s Contact
ARTA Center ng Bayan:
(0908) 881 6565; 1-6565
Philippine Competition Commission

(+632) 8771-9PCC (722)
Anti-Red Tape Authority

478-5091 | 478-5099
complaints@arta.gov.ph
Page 255 of 260

ANNEX “A”
LIST OF VALID INDENTIFICATION CARDS
• Passport including those issued by foreign governments

• Driver’s License
• Professional Regulation Commission (PRC) ID
• National Bureau of Investigation (NBI) Clearance
• Police Clearance
• Postal ID
• Voter’s ID
• Tax Identification Number (TIN) ID
• Barangay Certification
• Government Service Insurance System (GSIS) e-card/Unified Multi-purpose ID
(UMID)
• Social Security System (SSS) card
• Senior Citizen Card
• Overseas Workers Welfare Administration (OWWA) ID
• Overseas Filipino Worker (OFW) ID
• Seaman’s Book
• Alien Certification of Registration (ACR)/Immigrant Certificate of Registration (ICR)
• Government office and GOCC ID (e.g. AFP, HDMF IDs)
• ID issued by the National Council on Disability Affairs (NCDA), formerly National
Council for the Welfare of Disabled Persons (NCWDP)
• Department of Social Welfare and Development (DSWD) Certification
• Photo-bearing school ID duly signed by the principal or head of the school (for
students not yet of voting age)
• Integrated Bar of the Philippines (IBP) ID
• Company IDs issued by private entities or institutions registered with or supervised or
regulated either by BSP, SEC or IC
• Philhealth Insurance Card ng Bayan
• Maritime Industry Authority (MARINA) Professional Identification Card
• Philippine Identification Card (PhilID) issued by the Philippine Statistics Authority
(PSA) under the Philippine Identification System (Philsys)2
Note: 1. “Valid” shall mean not expired at the time of submission/presentation.

2. The Bank reserves the right to secure additional ID or documents, if needed for
further due diligence.
2
Sector Order 271 dated July 13, 2020 Implementation of the Policy on Account Opening and PSA letter to the DBP dated May
21, 2021 requesting for the inclusion of the PhilID as an acceptable proof of identification
Page 256 of 260

ANNEX “B”
OTHER BASIC REQUIREMENTS FOR OPENING NEW ACCOUNTS
A. Individual
1. Local Residents
a. At least one (1) original valid photo-bearing ID as enumerated in Annex “A”
b. 2 pieces of 1x1 ID picture
c. Birth Certificate for Minor, if account shall be opened by parent
2. Foreign Nationals
a. Passport
b. Alien Certificate of Registration (ACR) or Diplomatic ID issued by the
Department of Foreign Affairs (DFA)
3. Court Appointed Fiduciary
a. Originally Copy of Court Order containing the fiduciary’s appointment and
authorizing the opening of deposit account with DBP
B. Sole Proprietorship
1. Registration of Business Name with Department of Trade and Industry (DTI)

2. City/Municipal Mayor’s Permit
3. At least one (1) original valid photo-bearing ID issued by an official authority
C. Partnership
1. Articles of Partnership
2. Certificate of Registration with the Securities and Exchange Commission (SEC)
3. Notarized agreement/resolution designating the extent of authority of each
partner in dealing with the depository bank
D. Corporation
1. Articles of Incorporation
2. Certificate of Registration with SEC or Certificate of Registration with other
appropriate agency
3. By-Laws
4. Duly notarized Board Resolution incorporating the following:
• Authority to open an account with DBP
• Designated Officers Authorized to Deposit, Withdraw, Endorse or
Negotiate checks and otherwise deal with the bank deposit and the nature
and extent of such authority which should conform with the By-Laws of
the corporation
• Notarized List of incumbent Officers, Board of Directors and Stockholders
(General Information Sheet)
• Certification that the resolution remains effective and subsisting and has
not been amended, revoked or suspended
5. At least one (1) valid ID of authorized signatory/ies and Corporate Secretary
E. Association or Organization
1. Certificate of Registration with appropriate agency
2. Constitution and By-Laws
3. Association Agreement
4. Duly Notarized Board Resolution incorporating the following:
Page 257 of 260

• Authority to open account with DBP
• Designated Officers authorized to sign and the nature and extent of such
authority
not been amended, revoked or superseded
F. Corporation in the Process of Incorporation

1. Proposed Articles of Incorporation stating therein the name of the Treasurer-in-
Trust authorized to open an account with the Bank in behalf of the Corporation
2. Duly notarized Secretary’s Certificate, designating the “Treasurer In-Trust-For
(Name of Corporation)”
3. One (1) valid photo-bearing ID of authorized signatory/ies
G. Government Entities
1. Charter and/or Law creating the government corporation/agency/office
2. Executive Order or Department Order creating the government agency
3. Duly notarized Board resolution incorporating the following:
authority (except for LGU)
• Oath of Office (For LGU)
H. Cooperatives
1. Certificate of Registration with the Cooperative Development Authority (CDA)
2. Articles of Cooperation and By-Laws
3. Duly notarized Board resolution incorporating the following:
authority
Page 258 of 260

ANNEX “C”
Additional Requirements, needed as required.
For G2G Transaction Client Local Government Units

Sangguniang Resolution Sangguniang
Panlalawigan/Panglunsod/Bayan
For G2C and G2E Transaction Individual Client Employer

Proof of Employment
Registration of Business Name with Client Sole Proprietorship

Department of Trade and Industry (DTI)
For G2B Transaction Client Partnership

1. Articles of Partnership,
2. Certificate of Registration with the
Securities and Exchange Commission (SEC).
1. Articles of Incorporation, Client Corporation

2. Certificate of Registration with SEC or
Registration with other appropriate agency,
3. Duly notarized Board Resolution or
Secretary’s Certificate designating officers
authorize to transact with the Bank,
4. Notarized List of Incumbent Officers, Board
of Directors and Stockholders (General
Information Sheet), and
5. Audited Financial Statements.
1. Certificate of Registration with appropriate Client Association or Organization

agency,
2. Constitution and By-Laws,
3. Association Agreement,
4. Duly notarized Board Resolution for
authorized officers to transact with the Bank.
1. Charter and/or Law creating the Client Government Entities

government corporation/agency/office,
2. Executive Order or Department Order
creating the government agency,
1. Certificate of Registration with the Client Cooperatives

Cooperative Development Authority (CDA),
2. Articles of Cooperation and By-Laws,
Affidavit for Unconsolidated Titles, Affidavit for Acquired Assets Department
Page 259 of 260

Agricultural Landholdings, Authorized
Representative Information Form,
BIR Income Tax Returns Bureau of Internal Revenue
Official Birth Certificate, Philippine Statics Authority
Utility Bill Utility Companies
Latest Bank/Credit Card Statement Bank/Credit Card Companies
Individual Bank Accounts Banks
Page 260 of 260

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DEVELOPMENT BANK OF THE

The Development Bank of the Philippines (DBP) is the country’s premier

By 2022, DBP is a one-trillion Bank capable of supporting and

❖ To support infrastructure development, responsible entrepreneurship,

We, the officers and employees of the Development Bank of the

Do every task and responsibility promptly, efficiently, courteously and

Quality Service is our Pledge, For a more empowered citizen – YOU.

EXTERNAL SERVICES .................................................................................................. 7

Option 2) For Option 2) Release

Office or Branch Banking Sector – Branches/Branch-Lite Units/Financial

Office or Division: Branch Banking Sector – Branches/Branch-Lite Units/Financial

Office or Division: Branch Banking Sector – Branches/Branch-Lite Units/Financial

Total None 10 minutes

Acceptance and processing of over-the-counter (OTC) cash deposits of depositors with

Office or Division: Branch Banking Sector – Branches/Branch-Lite Units/Financial

Total None 3 minutes

Acceptance and processing of over-the-counter (OTC) check deposits of depositor with

Office or Division: Branch Banking Sector – Branches/Branch-Lite Units/Financial

Total None 5 minutes

Depositor with existing Account in DBP, or his/her authorized representative, may

Office or Division: Branch Banking Sector – Branches/Branch-Lite Units/Financial

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

Cash Withdrawal Slip (1 copy) DBP-issued

1.4 Post None 2 minutes Customer Service

2. Sign the “received 2. Ask client to None 2 minutes Customer Service

Total None 12 minutes

Depositor with an existing account in DBP, or his/her authorized representative, may

Office or Division: Branch Banking Sector – Branches/Branch-Lite Units/Financial

1.4 Post None 2 minutes Customer Service

Office or Branch Banking Sector – Branches/Branch-Lite Units/Financial Center

Office or Branch Banking Sector – Branches/Branch-Lite Units/Financial

One (1) Valid ID See Annex A

2. Provide the 2.1 Verify None 5 minutes Customer Service

Office or Branch Banking Sector – Branches/Branch-Lite Units/Financial

Office or Division: Branch Banking Sector – Branches/Branch-Lite Units/Financial Center

Office or Division: Branch Banking Sector – Branches/Branch-Lite Units/Financial

3.3 Advise the

Direct credit of inward remittance to the beneficiary’s DBP account

2. Remittance is 2. Authenticate, 10 minutes Foreign and

Fast and worry-free credit of remittances to any Peso or US dollar-denominated

Office or Division: OFW & Remittance Marketing Department

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

One Valid ID Please see Annex A

1.2 Authenticate, 10 minutes Foreign and

One Valid ID Please see Annex A

Update OFW’s monthly contributions or loan payments to Social Security System

FEES TO PROCESSING PERSON

1.2 Authenticate & 20 minutes Foreign and

Office or Division: Development Lending Sector

1. Application letter or letter of intent to 1. Provided by the borrower

1. Brief write-up on the following: 1. Provided by the Borrower

If loan facility is under the Local

1. Application Letter or Letter of Intent to 1. Provided by the borrowing LGU

The Bank reserves the right to obtain other

1. Borrowing Resolution passed by the 1. Provided by the borrowing LGU

a. Projects Involving Construction Provided by the borrowing LGU

C. POST-APPROVAL (DIO CHOP)

1. Monetary Board Opinion issued by BSP