FAISAL SHAHENSHA KHAN

OBJECTIVE

● Dedicated customer service professional experience in a fast-paced environment

seeking an opportunity in a team-oriented company. Adept at handling a wide range of
contact methods while accurately documenting customers issues and providing first
class service with every interaction. Track record of quickly acquiring competency in all
product and transaction while readily and positively adapting to change.

ACADEMIC QUALIFICATION
Higher Secondary School / Maharashtra State Board

EXPERIENCE
Concentrix India Pvt Ltd February 2022 - April 2023
(HDFC BANK)
Mumbai (India)
CUSTOMER ASSOCIATE (Query Resolve)

● Respond promptly and completely to the customer, client.

● Create trust relationships with customers to avoid future issues, alert.

● Handling different types of customers queries on call by utilizing my

skills
● Familiar with the application like CRM.
 ● Handling customers escalation & deal with customers complaints
within the TAT.
● Analysing information and preparing plans best suited to individual
clients requirement and completing
risk analysis.
● Respond promptly and completely to customers, client and internal
enquiries.
● Worked as an salesman since (2016 - 2020) in moksh plaza shopping
centre.
● Worked in accessories shop, handling various varieties of accessories
(Belt, wallets, perfumes etc)

KEY SKILLS

● Team Building

● Teamwork and collaboration

● Strong client relations

● Quick learner

● Oral and written Communication skill

● Professionalism and strong work ethic

PERSONAL PARTICULARS
Date of Birth 14TH OCTOBER 1998
Nationality Indian
Marital Status Single
Languages English, Hindi & Urdu