Jazmine Ianne S.

Tria 9-Credo

Greeting the guest

Waiter: Good evening!

Welcome to Emerald Hotel and Restaurant

Do you have any reservations, ma'am and sir?

Guest: Yes, We Have

Waiter: May I have your name, please?

Guest: Alexander Walker

Waiter: One moment sir and ma’am, I will check your reservation in our Reservation
List.

We do have a reservation under the name of Alexander Walker for two in a non-
smoking area. Is that correct sir?

Guest: Yes

Escorting the guest

Waiter: We prepared a nice table for you. This way, please.

Seating the guest

Waiter: Would this table be all right for you ma’am and sir?

Guest: Yes

Waiter: Have a sit ma’am and sir.

Excuse me, ma’am and sir, I would like to introduce to you Luna our food and
beverage attendant. I will leave you in her care.
LAYING THE NAPKIN (LEFT SIDE OF THE GUEST)
Waiter: Excuse me, ma’am and sir, may I unfold the table napkin for you?

Guest: Yes, please.

Waiter: Excuse me.

SERVING OF WATER (RIGHT SIDE OF THE GUEST)
Waiter: Excuse me. May I offer you refreshing drinks?

Guest: Yes, please

PRESENTING THE MENU (as food attendant)
(Bring menu card)

Waiter: Excuse me. I am Luna I will be your food attendant for this day. May I
present to you our menu for your selection, I will be back to take your order.

When is the best time for me to come back to take your order?

Guest: Ok

TAKING ORDER (as food attendant)

(Bring ballpen and order slip)

Waiter: Excuse me, ma’am and sir, may I take your orders now?

Guest: Appetizer- Escargot

Soup- Crab and Corn Soup

Salad- Garden Salad with Italian vinaigrette dressing

Main Dish- Beef Tenderloin

Dessert-Chocolate Mousse Cake.

*Do suggestive selling*

Waiter: Excuse me Sir/Mam would you like to try our best seller of the house, Beef
with tomato and green pepper

Marinated beef stir-fried seasoned with salt and pepper combined with tomatoes and
fresh green peppers.

Would you like to try it?

Guest: Ok, I’ll try that too.

Excuse me, ma’am sir, May I repeat your orders?

For your Appetizer- Escargot

Soup- Crab and Corn Soup

Salad- Two Garden Salad with Italian vinaigrette dressing

Main Dish- Two Beef with tomato and green pepper

Dessert- Two Chocolate Mousse

Did I get it right Sir?

Guest: Yes

Serving the food and beverage

Waiter: Thank you for waiting ma'am and sir. Here’s your Escargot. Enjoy your meal!

Thank you, ma’am and sir. I’ll be back for your next course.
____________

Here’s your Crab and Corn Soup. Enjoy your meal, ma’am and sir!

Thank you, ma’am and sir. I’ll be back for your next course.
____________

Here’s your Two Garden Salad with Italian vinaigrette dressing. Enjoy your meal,
ma’am and sir!

Thank you, ma’am and sir. I’ll be back for your next course.
____________

Here’s your Two Beef with tomato and green pepper. Enjoy your meal, ma’am and
sir!

Thank you, ma’am and sir. I’ll be back for your next course.
____________
Here’s your Two Chocolate Mousse. Enjoy your meal, ma’am and sir!

Presenting the bill

Waiter: Excuse me Sir/Ma’am. Here’s your bill.

Guest: Here you go.

Server: Thank you Sir/Ma’am. I receive 20,000. I’ll be back for your change and your
receipt.

Waiter: Here's your change, sir.

Bidding goodbye to the guest

Waiter: Thank you for dining with us Sir and Ma’am. We look forward to your next
visit. Have a good day/nice evening.