Surveying tourists visiting a factory

Scénario : You are doing a one-month work placement at Butlers, a chocolate factory which
organises tours in Dublin, Ireland.Your tutor ask you to create a visitor survey to evaluate the
Butlers Chocolate Experience Tour

SITUATION / What is my mission ?

1. Read the situation and fill in the board.

Surveying tourists visiting a factory Level A2 A2+

Where ( city, country) : Dublin, Ireland
Name and type of company :Butlers( chocolate factory and tour)
My status : Trainee
My interlocutors : Visitors
My mission : Create a survey for visitors and evaluate the Butlers Chocolate experience tour.

STEP 1 CREATE A SURVEY

1. Learning more about the Butlers Chocolate Experience Tour .

- Read the text and number the pictures with the matching paragraph to learn more about

2 1
5
www.butlerschocolate.com

4
CE https://www.butlerschocolates.com/en/book?cCode=IE

On the tour, you get to enjoy the following:

• 1.Watch the chocolate movie and learn all about the origins of
chocolate and the history of Butlers Chocolates.

• 2. Wander around the interactive chocolate museum with optional

worksheets for children of all ages.

• 3. Savour the aroma from the chocolate gallery and enjoy a fascinating
vista of the entire Butlers Chocolates factory. [...]

• 4. Enjoy an up-close chocolate demonstration from one of our

chocolatiers, learning the interesting techniques of how individual
chocolates are made.

• 5. Finally, unleash your competitive chocolate spirit and decorate

your own chocolate figure with lashings of liquid chocolate and
chocolate flakes – the highlight of the tour. […]
Worksheets : des feuilles de travail – up-close : de près – unleash : libérer – lashing of : des
montagnes de - flakes : des copeaux

2. Recap the activities of the tour

As the example : The visitors can watch a chocolate movie

FOCUS : CAN + BV
The visitors can wander around the interactive chiocolate museum.The visitors can savour the
aroma from the chocolate galerie. The visitors can enjoy a close -up chocolate demonstration from
one of their chocolatiers. They can learn the interesting techniques of individual chocolate. The
visitors can decorate their own chocolate.....…………………………………………………………….
……………………………………………………
3. Claire works at the tourist office. She is interviewing Shean to know more about the
visitors.
- Listen to the dialogue and tick the right answers. Track O1 English for business and services

a. Sean is
Irish American English
b. Sean’s family name is :
Murray Duffy Murphy
c. His address is :
168 Trinity Street 186 Trinity Street 618 Trinity Street
d. He is :
11 21 31 41 years old

4. Complete the sentences and fill out the appropriate nationalities according to their flag .
5. Listen to Claire again. What question did Claire ask to get information about the following
topics ?

6. Speak and recap in the blank the questions she asked to know more about :
●the tourist’s occupation
●means of transports
● planned visits
● the place Shean would recommand

Exercice interactif :
www.lienmini.fr/efb-ex01

7. Complete the document you will use to survey visitors on the following page .

a. Write the questions you will ask the visitors ( « Questions to ask ») and give suggestions when
possible (« possible answers » )

b. DIFF. Suggest an evaluation for 3 activities of the Butlers Chocolate Experience tour.
HELP : On a scale from 0 to 5 how much did you enjoy the ……… ?
c. Write a last question to know what is the favourite activity among the 5 surveyed during the
tour ( Give suggestions) DIFF

FOCUS ASKING QUESTIONS

STEP 2 WELCOME THE VISITORS

STEP 3 CONDUCT THE SURVEY

ROLE PLAY / TASK 1

Create a dialogue with a classmate to conduct the survey.

- Student A : You are the trainee. Survey the visitor of « The Butlers Chocolate Experience »

- Student B : You are the visitor. Think of a visitor’s identity and complete the visitor rôle card to
answer the questions.
STEP4 TAKE YOUR LEAVE

2. Conclude your survey : SPEAK !

a. Thank the visitor.

b. Use a hospitality phrase.
c. Don’t forget to say goodbye !

RECAP

Phone number :
Zéro (0) se dit « O »
Les chiffres se disent un par un
Si double ( 66), dire double six

Email address :
@ se dit at (-) se dit dash 6
(. )se dit dot (_)tiret du bas se dit underscore
(/ ) se dit slash

Age : Occupation : Iam a /an

I’m / I am 24 years old a waiter / an assistant

Transport :
by train / by bus / by coach / by car / on foot.