A.

SWAMINATHAN
,
Mobile: 9620215805
Email : shakthi2608@yahoo.com
swaminathan.arunachalam@hpe.com

Summary

Around 18+ years of experience in Storage Support Engineer / Software

Tester, involved in implementing, installing and troubleshooting both windows and
UNIX environment networks-based server. Have experience in remotely monitoring
and administering Linux / UNIX & Windows servers using Net Vault Backup Tool
& DXFSM (EMC-Storage). Working in HP Storage Products on Customer Machine
Critical Support Services.

Career objective

To move into higher technology area which provides an environment of self-

expression, learning and to improve my analytical and technical abilities.

Personal Strengths

 Good Technical Skill and Excellent team player.

 Ability to move along with different people.
 Self-motivated and willing to learn.
 Extremely open to new ideas and suggestions.
 Good Communication skill and posses’ positive attitude.
 Willingness to work for long hours.

Employment Profile

IT Experience:

Organization: Hewlett-Packard Global soft Limited (www.hpe.com)

Title: Customer Solution Center-Technical Consultant.
Period: January 30th, 2013, to till date

Organization: WIPRO Technologies. (www.wipro.com)

Title: Project Specialist
Period: April 2008 to December 2012

Organization: Kanrad Technologies India Pvt. Ltd., Bangalore. (www.kanrad.com)

Title: Senior Remote Storage Desktop Support Engineer
Period: November 2004 to March 2008.

Non IT Experience:
Organization: PSP Electronic Security Systems, Pondicherry
Title: Production & Service Engineer
Period: Feb 2002 to May 2004

Roles and responsibilities in HPE:

We must take care of all HPIT, HPES, and all clients who purchased the HPE Storage
Products. We check the storage backup at both software level and at hardware level
we check for drive failures. If we find there is an issue with the storage products, we
replace the parts by ordering and engaging the CE onsite. We used to co-ordinate
with CE until the issue was resolved.

Experience

Maintaining the HPE Storage Product

 Supporting all HPE Storage box with MCP customer for 5 years (MSA\EVA\
VLS\ESL\MSL\StoreOnce\XP\3PAR\Primera\Alletra\Simplivity)
 Supporting proactive care on all HPIT and HPES stores on all Storage devices.
 Also worked with 3-party clients in critical issues (Intel/J&J/BOFA/GE) on
HPE storage products.
 Currently on India Storage Team supporting Indian Customers on all HPE
Storage Products.
(MSA\EVA\ESL\MSL\StoreOnce\3PAR\Primera\Alletra\Simplivity)
 Monitoring and assisting in replacing the H/W FRU units as per their SLA.
 Analyzing and verifying the logs of all storage devices. Assisting the H/W
issue and coordinating with CE and customer in replacement.
 Assisting the Customers and CE in both Technical and Critical issues on all
HPE Storage Products

Roles and responsibilities in WIPRO:

Monitoring Jobs using Archiving Software DXFSM & DXNAS,

Troubleshooting Servers of EMC (Centera) Maintaining Storage Device (Juke Box &
MO Tapes). Scheduling, Meta-Data Back-up, recovering the client data in DU & DL
Situation. Working as a Workflow Manager, maintaining 14 member’s team, auditing
the Service Request & Maintaining NAD/SLO, Mentoring the team members in
critical issues & working on escalation cases. Maintained resource team both in
critical and health issues from the Political Disturbance. Recruiting TSEs for the team
when resource required by conducting technical interview.

Achievements:
 Achieved Outstanding Performance Award in training the Team Members as
a Shift Lead & (WFM) and plays a Vital Role in getting the 24/7 project of DXFSM to
WIPRO Technologies.

Experience

Maintaining the EMC Storage Product & Servers

 Four years and two months experience in working knowledge in Windows

Operating System as a Remote Storage Support Engineer.
 Worked on EMC Storage Archiving Tool DXFSM & DXNAS – Giving Global
Technical Support for EMC Server (Centera / Celerra & CLARiiON) –
Through GUI.
 Working knowledge of Windows 2000 and 2003 servers & networks.
 Installing and configuring the archiving products various other network
servers. Upgrading and Migrating the Software of Archiving products from
Server to Server.
 Working knowledge in VMware with Cluster Configuration.
 Do have knowledge on Centera Storage & CLARiiON (CX-4 Series) boxes.
 Worked using the RDP in client servers and resolved the issue.

Roles and Responsibilities in KANRAD:

Monitoring Jobs, Alerts, Failures, Troubleshooting Libraries,

AIT-Drives/Tapes, NAS File Server, Switch, SCSI connectivity, Installation of BU
Software, Scheduling, Designing, Implementing, Vaulting, Planning Upgrades and
Patching, Foresight future requirements and co-ordinate with Logistics for Hardware
upgrades, Vendor interaction for escalations.

Achievements:

Team Excellence Award for Wal-mart Backup and Restore –2006, Issued by
Wal-mart.

Experience
Enterprise Remote Storage

 Two years five months experience on working knowledge in UNIX Operating

System as a Remote Storage Desktop Support Engineer.
 Worked on SONY Storage Server – Giving technical support for SONY NAS
Server (HP-UNIX, Solaris, IBM AIX, Linux) in US&Japan. – Through Putty,
Net vault tool-Client Wall Mart stores-US, JAPAN
 Worked on Veritas NetBackup on Windows both in Backup and Restore.
 Worked on Windows NT and 2000 networks.
  Installing and configuring various other network servers like Telnet, FTP,
Secured shell and NFS.
 Worked extensively on network analysis and intrusion detection tools to
maintain network security posture.

Previous Experience (Non-IT)

 More than 2 years’ experience in Production and Service Engineer (Partner) in

PSP Electronic Security Systems.

 Worked in design field of AV100- Module (To DATS India Pvt. ltd. for
Reliance)

Educational Qualification

 Bachelor of Technology (Electronics and Communication) (2001-First Class)

Bharathiyar College of Engineering and Technology, Pondicherry University,
Karaikal.

 Diploma Electronics and Communication Engineer (1998-First Class)

Elumalai Polytechnic, Tamil Nadu Technical Board, Villupuram.

Technical Skill Sets

Operating System : Dos, Windows 2000, XP

Network Operating System : SCO-Unix (Level1) , Windows 2000
Storage Applications/Devices: Net-vault (IDEA Agent), DXFSM &DX-NAS/Sony
NAS, Jukebox, EMC Storage Boxes
(Centera/Clariion)
Storage Box/Hardware :
- HPE P2000/MSA\EVA\VLS\ESL\MSL\StoreOnce\Simplivity
Remote Administration Tools : Putty
Software Testing Tools : Manual Testing / Automation Tools (Rational Robot,
Open-STA, Silk Test, QTP, Win runner, Load-Runner,
Test Director)/
Languages :C

Certifications and Achievements

 Certified Software Testing Professional (CSTP-Black Box Testing)

(Training given by Third Eye India Pvt. Ltd., Chennai)
(Automation tools- Rational Robot, Silk Test, QTP, OpenSTA, Win runner,
Load runner, Test Director)

Personal Information
 Father's Name : K. Arunachalam

Date of Birth : 26th Aug 1977.

Age : 45 Years.

Sex : Male

Marital Status : Married

Nationality : Indian

Date : 29/06/2023
Place : Bangalore. Signature

(A. Swaminathan)