DINESH D.

SHET
dineshshet@gmail.com
9900163423

OBJECTIVES To obtain a challenging and responsible position, where I can learn and mold up
a career and contribute the success to the organization using my skills and hard
work.

SUMMARY Certified HP Compaq Proliant Server Engineer, CCNA, Extensive Knowledge in

Hardware and Electronics Engineering. Experience in Networking / Hardware
environment

Academic Qualification/ %Marks University/ Institute Year of

Qualification(s) Specialization Passing
SSLC SSLC 65% Nirmala Convent School, 1991
Kumta
Diploma Electronics & 2nd Class Board of Technical 1994
Telecommunication Examinations Bangalore
Diploma in Network OS & 1st Class IIHT, Bangalore 1995
Network Tech Technology
Diploma in Hardware & 1st Class IIHT, Bangalore 1995
HardwareTech Troubleshooting
CCNA Cisco Certified Network PASS CISCO SYSTEMS 2003
Associate
PSE PROLIANT SERVER PASS Hewlett Packard 2004
ENGINEER
Citrix Citrix presentation server NIIT 2006
ITIL V3 foundation certified (IT service Management) 2014
CompTIA Server+ Certified 2014

ADDITIONAL TECHNICAL QUALIFICATION

Cisco ID – CSCO10654294
EXAM No – 640- 607 Cisco Certified Network Associates (CCNA) Cisco
System Inc. USA (2003).
Certificate course from BRAINBENCH on Windows NT Workstation Administrator

WORK EXPERIENCE:

 Octal Communications Pvt. Ltd. (Sept 1996 - Sept 1997) - Systems Engineer

Responsibilities:
 Involves assembling the PCs. Installation, Maintenance and Troubleshooting
of systems. Installation of other peripherals and software assistance to users.

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 Omcad systems Ltd. (Sept 1997 - Dec 1997) - System Administrator

Responsibilities:
 System Administration, Maintenance and Troubleshooting of Windows NT Server
4.0 / Novell NetWare 3.12, 4.1x and also worked on AutoCad / Digitizer.

 VALUE POINT SYSTEM Pvt. Ltd (Dec 12th 1997 – 6TH JAN 2006) - (Authorized HP Service
Providers) - Sr. Server Support Executive

Value Point system is South India’s No 1 IT Solution provider and HP Business partner &
service point targeting mainly on HP, Compaq servers, PC’s, peripherals. I am working as a
Senior Server Support Executive. I am involved in Installations & Administration of HP
PROLANT SERVERS and other Servers, (Blade, Rack mounted) nodes, PC related software,
hardware problems, network problems, installing software and troubleshooting Apple
Macintosh systems. Job Responsibilities, Installation of HP and Compaq Proliant Servers,
Desktop, Laptops, Scanners, Storage Devices, Autoloaders, Storage Device, HP Network
Printers and Plotters and all HP Compaq products

Working Platform: Windows NT Server4.0, Windows 2000 Server, WinNT4.0, Windows

2000 Professional, and Windows 98 & 95. Linux

 Involved in attending all higher end HP Compaq Net servers breakdown calls.
 Involved in Installing, Configuring and troubleshooting HP Net Servers, Compaq
Servers (DL AND ML SERIES) and Intel Servers with RAID
 Involved in Installing, Configuring and troubleshooting Linux 6.x / 7.x and Unix
environment
 Involved in Installing, Configuring and troubleshooting Desktops for HP, Compaq,
Dell and IBM PCs
 Involved in Installing, Configuring and troubleshooting Backup Devices for HP
and Compaq DAT DLT, TAPE Zip drives and HP Autoloaders/
 Involved as a Resident Engineer in Phoenix Global Solutions Pvt. Ltd. (For Six
months attending day to day breakdown calls).
 Involved in handling day to day customer calls for troubleshooting Hardware and
Network problems
 Involved in installing and configuring Network printers and HP Plotters
 Involved in Installing, Configuring and troubleshooting RAS server in Windows NT
Domain Model
 Troubleshooting the Network problems, monitoring the network and taking the
Backups
 Implemented and Configured different levels of Hardware Server RAID in
Systems by using RAID controllers like HP Proliant DL Series, RAID_4H Ultra 160
SCSI controllers. Installed and configured Ultra 160 & Ultra 320 SCSI Hard Disks
for different levels of Hardware RAID.

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  Deputed as 24/7 Server Support Engineer for Value Point Clients.
 Storage: Installed and Configured HP Compaq Storage Servers (Fiber Channel
Technology) products. This work includes implement different Server Clustering
methods by using fiber channel technology with Storage Servers, Expansion
units, Host Adapters and switches. Installed and Configured LTO, DLT and DAT
Drives for Data backup.
 Configuration of DNS and DHCP Configuration of IIS within intranet Computer
Skills.
 Attended and resolved Field level calls for all Servers, Desktop hardware,
peripherals.
Executed installation in more than 100 LANs of varying sizes from simple 1-1 to
complicated networks of more than 100 Systems involving all versions of Novell
Netware, Windows NT, WFW, Windows 95 and 98 in PC platforms.
 Configuration of DHCP, WINS, DNS on NT and Windows 2000 Platform
 Installation and Configuration of Multiple Domain Structures, ADS
 Give regular feedback to HP customer care center on any class issues with HP
products.
 Managing Auto processing servers through VNC, PC Anywhere & Dameware.
 Deploying Norton ghost 7.5 software for PC’s
 Installing, Upgrading & updating the operating system & patches
 Remote administration of servers
 Installation of Tablet PC’s / Ipaq series / PDA

 TNT INDIA PVT LTD (6TH JAN 2006-28 Oct 2007)

Working Experience:

Working as System administrator at TNT India Pvt. Ltd, TNT is involved international and
domestic courier business where in IT plays a major role in data movement. TNT has
established there data center at IBM premises. Bangalore is center for business and IT
having branches all across India connecting to Bangalore data center.

Responsibilities:
 A team member of data center support team.
 Managing Citrix environment having Citrix farm of 400 users.
 Managing active directory in.tntms.com. Creating OU, creating and managing
user accounts, mapping profiles path and data folder path.
 Managing print server. Installing printer on print server and attending all print
related problem on citrix farm.
 Maintaining lotus notes server. Creating mailboxes, setting up disc quota, Access
control. Attending all domino related problems.
 Handling HP thin clients with Citrix server.
 User creation in domain.

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  Handling daily backup of servers.
 Handling around 27 Servers DL/BL20P with san and autoloader at Data center.

Achievement:

Member of data center set up team. TNT Data center was setup in Implementation and
testing of citric environment and rollout across India.

 Hewlett Packard Global Soft Pvt Ltd (29 Oct 2007-till date)

Current Roles and Responsibilities

 Currently working as a Technical Solutions Cons II for HP Enterprise Storage Products.

 Providing technical support for online and nearline HPE storage devices.

 Working with the client’s account support manager to determining possible ways to provide best
service to customer

 Assisting customers with any firmware upgrade activity’s

Educating the customer on the advantages of HPE products

Single point of contact for Hewlett Packard Premier Support customers providing guidance
around DATA center operations and optimization of Data Center infrastructure.

Provide Hardware and Basic software Technical support on HP Proliant ML DL, Blade servers
and MSA storage arrays (entry level storage) and manage an incident through resolution.

Analysis of server logs (HPS report), cfg2html, SOS Report (Linux Servers), support ticket for
backup systems for any hardware related errors/issues and provide solution to customer on
priority. Provide remote support and assistance on telephone to customers during the
server deployment/implementation stage
Working with vendors, Onsite support engineers and Back end team to ensure the smooth
work flow and closely monitor an issue through resolution.

Escalate issues that require L2 Attention and working closely with them to ensure smooth
work flow and ensure highest level of customer satisfaction is maintained.
Prepare technical Documentation and Training materials on Industry standard servers and
deliver training to remote support technicians predominantly over live meeting and virtual
classrooms on newly launched HP servers and services.

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 Responsibilities:

 End to end ownership of cases to resolve hardware issues remotely with HP

storage products like HPE servers/Storage device like MSA/EVA 3par/disk
enclosure/tape Library’s and to perform failure analysis.
 Coordinating with onsite engineers to fix the issue
 Configuring and troubleshooting HP storage device through remote accessing
tools.
 Firmware Patch Analysis and Recommendation for HP servers running HP UX,
Redhat Linux, SuSE Linux and Windows Server operating systems.
 Preparing Service Value Reports: Analyzing cases of particular accounts for
particular period of time. Based on the available information and available server
tools, prepared SVR reports. This report would be used by Account Managers of
clients to show case our services to them.
 Bulletins: Prepared monthly bulletins for HP Servers using VM Ware, Red hat Linux,
Windows Server OS. These bulletins include latest advisories, notices, patches and
firmwares.

PERSONAL PROFILE:

Father’s Name Dayanand S Shet

Permanent Address Dinesh D Shet
`Shree Ganesh Niwas’
# 91, G. Ramaiah Enclave,
Next to Sambram Collage,
Beside Best County Bus Stop,
Hesaraghatta Main Rd.,
Vidhyaranapura P.B., Bangalore 560 097.
E-mail dineshshet@gmail.com
Contact Nos 9900163423
Passport No. AI305380
Languages English, Kannada, Konkani, Hindi
Date of Birth 15th Feb 1975
Sex Male
Nationality Indian

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 Marital status Married
Strength’s Hard working, Positive Attitude, Proactive
Reference On Demand

Date:
Place: DINESH D. SHET