Sustanability Report For 2022

Here To Serve
ANNUAL AND SUSTAINABILITY

REPORT 2022
ANNUAL AND SUSTAINABILITY REPORT 2022 1
FairPrice Group
at a Glance
Contents
Serving Our Customers Supporting Livelihoods and Well-Being
01 05 Business Philosophy
Provided more than 90,000
hours of training to employees,
Joint Message from Chairman and Group
06 Chief Executive Officer Over S$11.5 million Launched Trust Bank,
up from 55,000 hours in 2021.
in savings delivered a partnership between
to our Pioneer Standard Chartered
10 Serving Better Food Generation, Merdeka Bank and FairPrice
Generation, Seniors Group. Acquired over
and CHAS Blue 500,000 customers in
14 Serving Better Value Every Day customers. seven months.
FairPrice Group 20 Serving the Community Better
at a Glance First in the retail

Over one million sector to implement
customers use the Donated more than Progressive Wage
enhanced FairPrice Announced discounts S$178 million to the Model across our entire
Group app to dine on 500 basic essential FairPrice Foundation business network for
and shop online items to cushion the to benefit over 200 over 10,000 non-
26 Board of Directors
every month. impact of the GST hike. organisations. executive staff.
30 Principal Officers 38 Promoting A Circular and Low Carbon Economy
32 Awards and Accolades 2022

Sustainability Collected and redistributed over
Saved over 57 million
34
Founder, Institutional
and Ordinary Members
Report 2022 plastic bags in 2022 through
725,000 pre-loved textbooks to the
underprivileged students through the
the ‘No Plastic Bag’ initiative. 40th edition of FairPrice Share-A-
Textbook Project.
35 Group Financials 2022
36 Group Formats
Saved about 1,119 tonnes of fruits from going to waste.
83 Corporate Information
2 FAIRPRICE GROUP ANNUAL AND SUSTAINABILITY REPORT 2022 3
Dear Singapore,
What a journey it’s been these past 50 years.
From the day we were born, our mission has been unchanging:
We started as Singapore’s first to safeguard our way of life and make every day a little better.
co-operative supermarket, NTUC
Welcome. From one outlet in Toa Every day since, we’ve worked hard to fulfil that promise.
Payoh, we have grown to become
a multi-faceted enterprise with the
Not always perfectly, but always thoughtfully.
purpose of nourishing generations Not only in good times or bad, but all of the time.
and making life better for all.
Moderating the cost of living,
sourcing far and wide for the freshest, most important essentials.
Along the way, we’ve become a familiar face. A neighbour.
And to some,
even a friend who’s been looking out for you since 1973.
Or as the kids say these days ...
“We’ve got your back.”
Our retail and food services
formats have evolved
to meet our customers’
diverse and changing
needs and preferences.
But one thing stays the
same: our social mission to
moderate the cost of living
for everyone in Singapore.
ASPIRE Business Philosophy
TO BUILD EVERYTHING FOOD

PURPOSE
Nourish generations and
make life better for all
EVERYTHING GOOD
VISION
To be recognised as the leader in Everything Food
MISSION
A trusted & preferred provider for Everything Food
A progressive corporate citizen
A valued partner
A great place to work
SOCIAL MISSION
To moderate the cost of living
EVERYONE
VALUES
Act for Community
Service
Pioneering
Integrity
Relate like family
Excellence
LEADERSHIP COMPETENCIES
Brave and courageous
United for greater good
Innovative and inspiring
Learning agility
Develop talents and capabilities
EVERY DAY
BUSINESS PHILOSOPHY
Customer First
Better value for all
Everything Food made easy
Joint Message from

As we celebrate 50 years of Chairman and Group Chief
serving the community this Executive Officer
year, we will continue our
efforts to moderate the cost of
In 2022, the world emerged from the global pandemic and life as To tackle inequality and uplift the livelihoods of our most
we knew it started to normalise. However, the global economy vulnerable employees, FPG took the lead to set the industry
living, nourish generations and entered a new period of uncertainty, anxiety and complexity. Not
since the last few decades has the world faced such threats from
standard and improve the welfare of our employees by
implementing the Progressive Wage Model (PWM) initiative. We
make life better for all. geopolitical conflict, inflationary pressures, rising interest rates implemented PWM not only in the retail sector, but also extended
and volatile energy prices. The ensuing supply chain disruptions the initiative across our group of businesses. This initiative is
and climate-related challenges have brought about one of the projected to cost over S$90 million (before government subsidies)
greatest tests of our generation. The confluence of these factors over three years. To complement the uplift in wages, we are
has resulted in a sharp rise in business costs. also committed to developing an engaged and future-confident
employee base so that they will be equipped with the necessary
Against these defining challenges of our time, FairPrice Group
skills to adapt to the fast-changing, omnichannel retail landscape
(FPG) has stayed steadfast to our mission to help moderate the
and deliver the best experience for our customers.
cost of living.
Despite cost pressures, the Group doubled down on our
This commitment, a key strategic intent for FPG, is our
commitment to be future ready by offering a more seamless
differentiating factor.
omnichannel experience for our customers. We opened our
first fully self-serve outlet at Sengkang Grand Mall in March 2023.
EVERY CHAPTER, TOGETHER
FairPrice Finest at Sengkang Grand is completely served by 12
Over the last five decades, the meaning of moderating the cost self-checkout (SCO) counters for faster and more convenient
of living has evolved. Beyond providing affordable and essential shopping. The reception has been positive so far, with customers
goods at supermarkets, FPG’s mission now encompasses highlighting that the SCOs were an added convenience that
delivering quality and economical food services as well. As helped them save time by skipping long queues.
Singaporeans lead busier lives and look for fast and convenient
To enhance our food supply resilience, we included a new source
ways to fuel up, the food and beverage business has become an
of eggs from Brunei, as having diverse sources to draw from
integral part of FPG’s strategy. The Group has grown to become
enables us to protect customers from potential supply shocks
the largest supermarket retailer and F&B operator in Singapore
and price fluctuations. The social impact that we have created
with more than 10 brands across various formats. These include
would not have been possible without the strong support of our
FairPrice and FairPrice Finest supermarkets, FairPrice Xtra
loyal customers, employees and partners.
hypermarkets, FairPrice Xpress and Cheers convenience stores,
Kopitiam and Cantine coffeeshops, food courts and food halls, Despite the many challenges we faced, our group revenue for
Heavenly Wang cafes, Unity pharmacies and FairPrice online. the year rose to S$4.3 billion. We also maintained pole position
GROUP CHIEF Our multi-year digital transformation is also starting to bear fruit.
for our Retail Business market share in Singapore and saw a 0.8
EXECUTIVE We now serve over one million customers through our digital
percentage point increase year-on-year.
OFFICER ecosystem for Everything Food–from grocery shopping to paying We saw the normalisation of our Retail Business revenue while
for meals at Kopitiam outlets. our Food Services business showed gradual recovery. Despite
Mr Vipul Chawla increased revenue, our bottom-line was impacted by necessary
FINANCIAL PERFORMANCE investments to fortify our supply chain resiliency, protect our most
CHAIRMAN vulnerable employees, invest in continued digital transformation
As Singapore exited the pandemic, the normalisation of sales
Mr Kee Teck Koon coupled with other external pressures contributed to increased
and deliver more upfront value to our customers. In addition,
we were impacted by inflationary pressures on our operating
operational costs, specifically in manpower and utilities.
expenses especially in utilities and the easing of Covid-19 related
Nevertheless, we continued to reinforce our commitment to our
government grants.
social mission. To cushion the impact of inflation for our customers,
we continued to offer special discounts on essential items. As we celebrate FPG’s 50th anniversary, we remain grounded
on our founding social mission to moderate the cost of living in
To deliver more upfront and immediate value to our members, we
Singapore, nourish generations and make life better for all. We
took the decision to issue a two per cent membership benefit in
are truly appreciative of the support that our loyal customers and
the form of Linkpoints at the point of purchase for our members.
members (individuals and institutional) have given us. As a show
of our appreciation and to commemorate our 50th anniversary, the discounts on essentials such as eggs, rice, and cooking oil. is operated by our Food Services business, diners can get • Singapore Business Review Awards: Design in Singapore Award,
board has proposed for approval at the Annual General Meeting, inexpensive meals for as little as S$2 at Warong Rice Garden, for Delicato
Pioneer Generation, Merdeka Generation, seniors and
that in addition to declaring a two per cent patronage rebate worth a new halal concept under the Rice Garden Community • Supply Chain Asia Awards: Supply Chain Innovator of the Year
Community Health Assist Scheme Blue cardholders were also
S$27 million and a dividend of five per cent (S$22 million), we have Programme. We also offer budget meals for as low as S$1.50 at (Grocery Supply Chain Innovation), for our Supply Chain Business
provided with over S$11.5 million of savings. These discount
decided to upsize the distribution of payout to our members via a 40 Rice Garden stalls around Singapore. The hawker centres we • Excellent Service Award (EXSA): 3 STAR, 11 Gold and 40 Silver
schemes have been extended until the end of 2023 across all
one-off additional special dividend of five per cent (S$22 million) operate will continue to be among Singaporeans’ favourite go-to Awards for staff members from Cheers outlets and Esso Stations
FairPrice supermarkets and Unity pharmacies.
and one-off bonus certificates (S$108 million), amounting to a total places for eating out affordably.
of S$179 million. OUR HEARTFELT APPRECIATION
WIN IN EASE AND VALUE
Going forward, we are preparing and investing for a period of
OUR SUSTAINABILITY COMMITMENTS We wish to thank our Board, unions, business partners and
To offset inflationary and cost pressures, we are continuing our
intensified competition against a backdrop of prolonged economic A great disrupter that will link this generation to the next is climate customers for their continued support.
longstanding approach of being as agile and productive as we
uncertainty. We are charting our way forward cautiously and will and social change. The pandemic has revealed socio-economic
can be. We are also deeply appreciative to all our employees for their hard
continue to make it our mission to keep daily essentials and food faultlines and climate change is already changing ecological
work and contributions, which have been critical in helping us
available and affordable. We do this while striving for productivity In the coming year, even as we make much-needed investments systems and weather patterns, impacting agricultural production.
drive our Everything Food strategy. It is our strong belief that if we
efficiencies to better manage the rising cost of doing business. to prepare ourselves for the future, we will continue to focus
FPG’s approach to sustainability is based on four pillars–Serving look after our people, they will look after our customers and the
on driving greater value for all stakeholders. We will do this by
our customers, Supporting livelihoods and well-being, Promoting business will take care of itself.
OUR BUSINESS PRIORITIES executing the basics well and tapping into our many unique
a circular and low carbon economy and Upholding responsible
advantages across the Group to enhance our competitiveness While challenges may lie ahead, we are grateful for our
Over the last few years, we have been executing our strategy business practices.
and accelerate the execution of our strategy. community, who have shown enduring trust in what we do.
through six strategic pillars: Everything Food made easy; Better
It is aligned with the United Nation Sustainable Development Goals
value for all; Win in ease and value; Supply resilience; Food
FOOD SECURITY AND SUPPLY CHAIN RESILIENCE and the Singapore Green Plan 2030–a whole-of-nation movement LOOKING AHEAD
services reinvention; and Sustainability and well-being.
to advance the national agenda on sustainable development.
In managing the different pandemic-related supply chain Geopolitical tensions, supply chain disruptions and repercussions
EVERYTHING FOOD MADE EASY challenges over the last three years, we have ensured that As FPG continues to grow as a social enterprise, we will strive to from the pandemic continue to reverberate around the globe
essentials remained available and accessible to Singaporeans. We deliver on our sustainability targets, such as doubling the number as we navigate the new normal. In line with our social mission,
Consumer tastes and consumption patterns have changed as
employ various strategies to protect our customers from supply of affordable and healthy food options for our customers and FairPrice Group will continue to set the benchmark for prices
a result of the pandemic. Our FairPrice Group app and online
disruptions, including stockpiling, forward buying and diversifying halving our food waste by 2030. Our goal is also to ensure strong and keep food and daily essentials available and affordable. We
store platform have gained tremendous traction and popularity
import sources. Currently, we import our goods and products compliance, transparency and responsible business practices in will also continue to use technology and data to understand our
with Singaporeans.
from over 100 countries and markets. our value chain. customers’ needs so as to provide seamless convenience and
More than one million customers connect with us monthly accessibility.
We continue to work closely with suppliers and various In 2008, we set up the FairPrice Foundation to focus our
digitally through the enhanced FairPrice Group app. Other than
government agencies to increase supplies while exploring giving efforts on three strategic thrusts: the poor and needy; Above all, our commitment to delivering value and helping our
the convenience of grocery shopping anytime and anywhere,
alternative sources from more markets. We complement our nation building and community bonding; and advancing customers moderate the cost of living will continue to be front
users can now enjoy the convenience of paying at Kopitiam
diversification strategy by supporting local food production and workers’ welfare. To date, FPG has donated S$178 million to the and centre in all that we do.
outlets and save on meals by redeeming Linkpoints seamlessly
this is aligned with Singapore’s ‘30 by 30’ goal to raise local food community through the Foundation.
via the app. This is in line with our efforts to integrate the app with
production and enhance Singapore’s food supply resiliency.
about 570 touchpoints islandwide. To help customers transition As we move forward, Environmental, Social and Governance
from physical cards to the app smoothly, Kopitiam deployed In 2022, we pledged S$2.1 million to the Small and Medium (ESG) will be a key priority. This year, we appointed a Chief
Digital Buddies to its outlets from March to June 2023. Enterprise (SME) Suppliers Support and Development Programme Sustainability Officer, a tenured leader within FPG’s ecosystem,
to help our SME partners cope with rising costs and enhance their with three decades of experience in business transformation and
Another milestone in FY2022 was the launch of Trust Bank. Trust
business capabilities. Partnering with the Singapore Food Agency management to help the Group navigate new developments
is integrated into the FairPrice Group ecosystem and brings
(SFA), we piloted the SFA Retail Incubation Initiative for selected and legislations. We established the Sustainability Board
greater value to users for their everyday spending at the Group’s
local farms to retail their produce at our supermarkets. Committee, which is supported by the Group CEO and our newly
touchpoints. These benefits come at a time when consumers
appointed Chief Sustainability Officer. The Chief Sustainability
are facing increasing pressure on everyday costs due to global We have invested in a new state-of-the-art Fresh Food Distribution
Officer, supported by the Sustainability Office, is responsible
inflation. We believe every cent counts and will continue to Centre (FFDC) to complement our existing facility to manage
fresh products. The FFDC will use new technologies to help boost
for establishing sustainability policies, executing sustainability Mr Kee Teck Koon Mr Vipul Chawla
actively ensure that we help moderate the cost of living for
our cold chain capacity and capabilities–in support of Singapore’s
initiatives and monitoring the progress of our sustainability targets. Chairman Group Chief Executive Officer
people living in Singapore through our ecosystem.
Read more in the Sustainability Report on page 38.
food security goals. The facility is expected to be fully operational
BETTER VALUE FOR ALL in 2024.
AWARDS AND ACCOLADES
During the year, we strengthened and broadened our
FOOD SERVICES REINVENTION 2022 saw FairPrice Group winning a slew of prestigious
programmes targeted at helping Singaporeans stretch their dollar.
accolades, affirming our belief in our social mission. The awards
In view of the Goods and Services Tax increase, we committed As an Everything Food organisation, we constantly reinvent
included the following:
to a one per cent discount on 500 essential items for the first ourselves to meet our customers’ changing needs and
six months of 2023. We currently have over 2,000 own brand expectations. Following our revamp of the Kopitiam brand, we • Top Influential Brands Awards: three awards under the
products across more than 10 Housebrands and private labels. launched the Kopitiam Food Hall concept at Jurong Point and Supermarket, Online Grocery Retailer, and Supermarket Private
These products are priced 10 to 15 per cent lower than those of Jem, which has become hugely popular with residents and Label categories
other leading brands but are comparable in quality. shoppers in the West. We continue to serve up refreshing, unique • Retail Asia Awards: Supermarket of the Year, Brand
and seamless dining experiences that will get our diners coming Transformation of the Year (Own Brands), Specialty Store of the
We launched the ‘Greater Value Every Day’ initiative. Its cost-
back for more. Year (Marketplace), O2O Customer Experience of the Year (for
saving measures included a price freeze on 50 popular daily
the rebranded Kopitiam Food Hall)
essentials every month and a 50 per cent price drop for selected At the same time, we want to ensure that eating out stays
• FMCG Asia Awards: Home Brand of the Year and Product
items. And as if that was not enough, we also offered special affordable for Singaporeans. At Senja Hawker Centre, which
Launch of the Year, for Delicato, our meat and delicatessen brand
We are constantly innovating–from optimising our supply

chain to improving our customer experience–to make
food affordable and accessible for everyone. In today’s
digital world, we leverage technology and data to nourish
generations and better the lives of those we serve.
Helping over
500 Supporting local to Seamless customer

SMEs
increase their business
strengthen Singapore’s
supply chain resilience
experience at Heavenly
Wang made possible with
capabilities and growth
S$2.1 million pledged to fund the SME Suppliers Support and
digitalisation
Development Programme
The largest, open-kitchen and multi-concept Heavenly
We pledged S$2.1 million to support the Small and Medium Wang outlet opened at Changi Airport Terminal 2 with a
Enterprise Suppliers Support and Development Programme suite of digital solutions that enhances productivity and
(SSDP). This commitment was renewed in October at the 11th delights customers
Made in Singapore Fair, an annual initiative to raise awareness
of local producers and locally produced items. Since 2009, we
have invested over S$15 million in SSDP, helping over 500 SMEs In October 2022, Heavenly Wang launched its largest, open- Service Delivery Robots were also introduced, and they run
increase their business capabilities and building Singapore’s kitchen and multi-concept outlet, hosting four halal brands, at between the back and front kitchen, eliminating the need for
supply chain resilience. Changi Airport Terminal 2. The outlet serves a combined menu employees to transport heavy food trays and crockery. The
of 62 dishes, including Heavenly Wang’s familiar toasts and use of the ‘KopiMatic’ machine also ensures consistency with
We also joined the Singapore Food Agency’s Retail Incubation local mains, Wang Nasi Lemak Kukus’ traditional nasi lemak, every cup of coffee or tea brewed, improving staff productivity
Initiative to provide selected local farms with the opportunity Spaggie & Mee’s Mod-Sin noodle dishes, and The Salad Fork’s and freeing them up to focus on value-added services such as
to gain hands-on experience selling produce in supermarkets. salad and wraps. customer service.
Equipping these businesses with the skills and knowledge to
overcome the challenges they may encounter when they Outfitted with a suite of digital solutions, the outlet was
enter the retail market, the initiative goes a long way towards designed to facilitate cross-functional staff training, improve
contributing to Singapore’s ‘30 by 30’ food security goal. productivity and enable them to focus on food preparation,
order fulfilment and customer service. Customers can order
from any of the concepts at self-ordering kiosks or place orders
from the comfort of their seats as the same multi-concept
menu is also available for mobile QR ordering.
Digital payments at
Kopitiam Backed by a unique partnership between
Standard Chartered Bank and FairPrice
Group, Trust Bank enables significant
Diners can now enjoy fuss-free payments and
discounts at participating Kopitiam outlets with the savings on everyday expenses through the Trust Bank launched as the
FairPrice Group ecosystem
FairPrice Group app
digital bank for Singapore
The FairPrice Group app was enhanced in July 2022 to
enable customers to pay, order, and use Linkpoints at Trust Bank was launched in September 2022, backed by a
more than 70 Kopitiam formats including food courts, unique partnership between Standard Chartered Bank and
coffee shops and hawker centres. FairPrice Group. Trust offers best-in-market rewards of up
to 21 per cent savings on groceries and food at FairPrice
With this improvement, diners can now benefit from
supermarkets, Kopitiam, Cheers and Unity. These benefits are
the convenience of paying via the app–saving them
especially timely as consumers are facing increasing
time from having to queue to top up their physical
cost pressures.
Kopitiam cards. The Click & Collect service is also
available at 26 Kopitiam outlets where diners can skip Trust’s savings account offers customers a market-leading base
the queue, browse and order from multiple stalls with rate of 1.5% per annum on their deposits with bonus rates of up to
just a few clicks. 1% per annum. NTUC union members also enjoy the highest tier
of savings and benefits.
Since this digital payment mode was introduced,
more than 400,000 diners have enjoyed a 10 per cent As a digital-native bank, its app has been designed to be
discount on regular-priced food items and redeemed transparent and offers users easy access to their rewards. The
over S$600,000 in Linkpoints to offset their meals app features an in-app spend tracker for real-time tracking
through the app. Kopitiam also deployed Digital of Linkpoints earned. Trust also brings several market-first
Buddies at 15 high traffic outlets around the island from innovations to Singapore that provide better service and
March to June 2023 to help customers transition to convenience to its customers. This includes a numberless
the app smoothly. credit card for greater security and flexible repayment dates
of customers’ choice. Trust is also the first to offer a card that
functions as both a credit and a debit card, thus removing the
need for users to carry multiple cards.
Our customers count on us to help them moderate the cost of living. We keep
the costs of essentials stable amid economic uncertainty. We have put together
a comprehensive programme that helps customers save more on groceries
and daily necessities. Our holistic approach includes price freezes on staple
items and dedicated discounts for specific customer segments. We also share
shopping tips and information that help consumers stretch their dollar. In all
that we do, we continue to provide excellent value, quality and service.
Always here to set benchmarks for prices of

daily essentials
As inflationary pressures drove up the costs of daily essentials, FairPrice offered special discounts on eggs,
rice and oil to help communities stretch their dollar
FairPrice Group offers the

As a leading supermarket retailer, FairPrice plays a key role in setting benchmark prices for daily essentials in Singapore. following discounts and other
As the prices of essentials continued to trend upwards, we took the lead in providing special discounts on daily essentials initiatives to help seniors and
such as eggs, oil and rice. underprivileged families:
For a week in April 2022, Pasar Fresh Eggs (30s) were offered at S$6.95 (discounted from S$7.50). In December, we further
absorbed rising costs by offering Pasar Fresh Eggs (30s) at S$6.85, available as a Purchase with Purchase promotion.
Four popular cooking oil products were offered at a special 10 per cent discount for a week in May. In October, we offered a special
MONDAY
3%
PG Discount Scheme
15 per cent discount on three popular rice products, including Thai Hom Mali grade rice and a healthier brown rice option.
Over 600,000 customers benefited from these special discounts.
discount*
TUESDAY
2%
Seniors Discount Scheme
discount*
WEDNESDAY
PG & MG Discount Scheme
3%
discount*
THURSDAY
CHAS Blue Discount Scheme
3%
discount*
Even more savings for seniors
and underprivileged families
FairPrice extended the Pioneer Generation, Merdeka Generation
Special GST discount on 500 essential items
and CHAS Blue discount schemes for another 12 months at all
(1 January to 30 June 2023)
1%
FairPrice stores and Unity pharmacies
DAILY
FairPrice offered special We extended the ongoing discount schemes for Pioneer
discounts on eggs, rice
discount*
Generation (PG) and Merdeka Generation (MG) members and
and oil to help communities Community Health Assist Scheme (CHAS) Blue cardholders
stretch their dollar. for another year until 31 December 2023. The extension helps
seniors and less privileged families save even more on daily
*Discounts are applicable at all FairPrice supermarkets, FairPrice Shop stores,
FairPrice Finest outlets, FairPrice Xtra hypermarkets, FairPrice On Wheels and essentials. In 2022, the PG, MG, Seniors and CHAS Blue discount
Unity pharmacies. programmes helped customers save over S$11.5 million.
Bringing greater value Helping our customers

closer to you daily stretch every dollar
FairPrice offers greater savings and empowers customers to Our customers enjoyed a total of S$700,000 in savings during
be smarter shoppers the ‘Stretch Your Dollar’ campaign from March to December.
The ongoing campaign features weekly grocery discounts,
The ‘Greater Value Every Day’ initiative was launched in capped beverage prices and an expanded budget meal
October 2022 to address consumers’ concerns over the rising programme
cost of living. A key feature is a price freeze on 50 popular
Four main discount and value daily essentials every month and a 50 per cent price drop for To help consumers cope with the rising cost of living
schemes: Everyday Low Price, selected items. exacerbated by the protracted COVID-19 situation, we
Price Drop Buy Now, Save Even The initiative encompasses four main discount and value launched the ‘Stretch Your Dollar’ programme across our
More and New & Exclusive. schemes: Everyday Low Price, Price Drop Buy Now, Save Even supermarkets, food courts and coffee shops.
More and New & Exclusive. On Fridays between March and December 2022, we offered
a five per cent discount on over 100 key essentials such as
rice, fresh produce and household items across all FairPrice
stores and FairPrice online. In addition, despite ongoing cost
pressures, the Group held the prices of our signature breakfast
sets and kept prices for reduced-sugar and no-sugar hot coffee
• Features a curated basket of over 500 popular daily essentials priced low to give the best value to and tea at 90 cents at over 80 Kopitiam and NTUC Foodfare
the community. These items comprise popular grocery items such as fresh fruits, vegetables and outlets throughout 2022.
meats, staples, dairy products, paper products, detergents and household cleaners. To facilitate more concessionary meals for the needy, seniors
and union members, Kopitiam expanded the Rice Garden
• To provide even greater savings, FairPrice freezes the prices of 50 items every month selected subsidised meal programme from 19 stalls to 40 stalls.
from a pool of over 500 popular daily essential items. The 50 items are announced every last
Thursday of the month. • Customers saved S$700,000 from the five per cent Friday
discount on more than 100 key essentials
• Served over 2.7 million cups of 90-cent coffee and tea at
• Offers weekly discounts of up to 50 per cent on specially selected items. Kopitiam and Foodfare
Always rewarding with the

Link Rewards Programme
Cushioning our customers
from the GST hike Plus! rebranded as Link Rewards and diversified its
offerings, benefitting over 2.4 million members
• Consists of the existing discount schemes for PG, MG, Seniors and CHAS Blue cardholders
between Monday and Thursday, in addition to FairPrice Member rebates and Linkpoints. To help customers cushion against the impact of the GST
NTUC Link rebranded its Plus! Rewards Programme
hike, FairPrice offered discounts for 500 essential items for
as the Link Rewards Programme from April 2022. The
• NTUC Union and Link Members also periodically enjoy discounts of 50 per cent for specially six months
refreshed rewards programme aims to bring value and
selected items. savings through everyday spend and lifestyle categories,
To help Singaporeans cope with the Goods and Services Tax and has enabled Linkpoints across more redemption
(GST) increase in 2023, FairPrice announced in November channels, including FairPrice online and the FairPrice app.
2022 that a discount would be offered on 500 basic essential
To help members save more and provide reward options
items for the first half of 2023.
beyond groceries, Link Rewards expanded its partnership
• A new section in stores featuring specially curated products of good value that are exclusive
The basket of 500 essential items was chosen based on list, which consists of over 1,000 participating partners’
to FairPrice.
consumer preferences and top-of-mind necessities. They outlets, covering everyday essentials, retail, lifestyle,
included national brand and Housebrand fresh produce, financial institutions, and food and beverages. Link
meat, dairy, basic necessities, paper products, detergents and members earn Linkpoints when they shop in FairPrice
household cleaners. Group or partner outlets, such as Caltex, ZTP and
Skechers; they earn an accelerated rate when paying
The discount to offset the GST hike is one of several measures
with their Trust Card. Linkpoints can be redeemed
to keep staples affordable for the community.
for instant savings, used to unlock extra discounts on
rewards on the FairPrice Group app or exchanged across
other point programmes such as KrisFlyer.
Even after five decades of providing the best quality, value and
service to our customers, we continue to make ourselves relevant.
FairPrice Group is more than just moderating the cost of living. We
are also constantly reinventing and pushing the boundaries of retail
by trailblazing unique retail concepts, and spurring exciting new
ways to delight with exclusive partnerships and innovations.
$ Catering to the next

The launch of
Warong Rice Garden generation of hawkers
and diners
Fernvale Hawker Centre and Market (FNVHC) was officially launched by Prime
Minister Lee in September 2022. FNVHC features famous hawkers, Michelin Bib
An exclusive partnership between Gourmand recipients and stalls under the HawkerBoss programme, FairPrice
FairPrice and Coles features over Group’s flagship initiative that helps hawkers with rent and salary subsidies, in
140 popular made-in-Australia addition to marketing and supply support. Diners can also have their fresh or
products from Coles. marinated produce bought from two of the market stalls cooked on the spot at
affiliated cooked-food stalls, a first in any hawker centre.
Launched in December 2022, Senja Hawker Centre is the first to feature Warong
Rice Garden, a halal concept developed under the Rice Garden Community
Programme. It offers customers the popular dish called nasi campur or “mixed
rice” in Malay–priced from as little as S$2. On top of Warong by Rice Garden, the
Rice Garden’s Mixed Rice stall and Budget Meals ranging from S$2.80 to S$3.50
are other ways where we aim to deliver affordable meals to our customers.
Expanding our grocery range Senja Hawker Centre debuted

Warong Rice Garden, a halal
An exclusive partnership with Coles expands our international concept developed under the Rice
offerings with over 140 popular Australian products Garden Community Programme.
Thanks to a partnership with Coles Group, a leading Australian

retailer, our customers now enjoy access to an exclusive range
of over 140 Coles products at FairPrice stores.
Coles is a familiar brand to many Singaporeans who have
travelled, worked or studied in Australia. This partnership is part
of our strategy to diversify our offerings at affordable prices.
With more product diversity on our shelves, it complements
our existing stable of grocery products while catering to our
customers’ evolving needs and preferences.
The Coles products include those from the retailer’s private
labels, such as Australian wines from Cleanskin, and flour,
HawkerBoss stalls and budget
grains and noodles from Wellness Road.
options star alongside Michelin
Bib Gourmand fare at the new
Senja Hawker Centre.
Keeping abreast of lifestyle

changes with The Grocer Bar
FairPrice Finest reimagines the retail experience with in-store
bars at two outlets
FairPrice Finest at Ang Mo Kio 712 and The Centrepoint,

launched in the second half of 2022, serve up unique
experiences with a new in-store concept, The Grocer Bar. Apart
from shopping for groceries, our customers can unwind and
relax at the bar, savour craft beer and wine with local delicacies,
ready-to-eat roasts, cheese platters and fresh oysters.
New Kopitiam Food Hall ‘Take A Break’ at Kopitiam

@ Jem delights customers A red roving karaoke booth gave diners a fun after-meal treat at
participating Kopitiam outlets
The new outlet serves freshly shucked oysters, locally farmed live fish
and restaurant-quality food at family-friendly prices Kopitiam’s ‘Take A Break’ campaign, which ran from 1 November to 15
January 2023, treated over 1,000 diners to a free singing session in a
Residents and shoppers in the West are spoilt for choice when they roving karaoke booth each time they spent at least S$6. The booths
dine at the new Kopitiam Food Hall @ Jem. Featuring restaurant-quality were available at participating Kopitiam outlets at Jem, FairPrice Hub,
food and drinks from 26 stalls at pocket-friendly prices, the food hall Jurong Point, Hougang One and Yew Tee Square.
offers popular food brands in a chic and spacious setting. There are
all-time favourites such as Royal Rojak, Sedap Wok, What The Fish,
Hennessy Duck, Togi Korean Kitchen, Yu Zhong Bu Tong Fish Soup,
Haven Teppanyaki, A-One Super Porridge and Ma La Fu Mala Hotpot, to
name just a few. Diners can also try out new food concepts like DOB
(Donburi. Oyster. Beer) and Toasties & Cream.
Foodies are spoilt for choice with a

wide variety of food and drinks from
26 stalls at Kopitiam Food Hall @ Jem.
Board of
Directors
MR KEE TECK KOON MR SEAH KIAN PENG MR RONALD ONG MR ALBERT CHENG MS LIM SAU HOONG
Chairman (Appointed on 17 May 2022) Deputy Chairman (Appointed on 5 April 2022) Board Member Board Member Board Member
Joined 2019 Joined 2022 Joined 2015 Joined 2016 Joined 2016
Mr Kee is the Deputy Chairman of NTUC Enterprise Co- Mr Seah is the Group CEO of NTUC Enterprise Co-operative Mr Ong is the Chairman for Morgan Mr Cheng is the Senior Advisor of Ms Lim is currently an Independent
operative Limited. He also holds directorships in Income Limited (“NE”), which has a group asset value of more than Stanley’s South East Asia’s business, Lion Industries Corporation Berhad, a Director of Multi Water Holdings Limited,
Insurance Limited, NTUC Income Insurance Co-operative S$50 billion, an annual turnover in excess of S$9 billion, and Income Insurance Limited and NTUC Malaysia-based company listed on the a Director of Shaofen Labs Pte. Ltd. and
Limited, Trust Bank Singapore Limited, CapitaLand Investment a workforce of 20,000 employees. Income Insurance Co-operative Limited. Main Market of Bursa Malaysia Securities the Chinese Development Assistance
Limited, Changi Airport Group (Singapore) Pte. Ltd. and He is also a Board Member of NTUC Berhad. He is also the Chairman of the Council (“CDAC”) and Chairperson of
He sits on the boards of various entities in the NE group
Mandai Park Holdings Pte. Ltd. He is also a member of the Enterprise Co-operative Limited and Finance Committee of the Federation the Stakeholders Communications
including NTUC FairPrice, Income Insurance Ltd, Mercatus
Angsana Fund Investment Committee of the Singapore Labour Next50 Limited and a member of the of Malaysian Manufacturers (“FMM”), Committee of the CDAC. She was
Co-operative Ltd, NTUC First Campus, NTUC Health, NTUC
Foundation. Listings Advisory Committee of the Council Member of the FMM, President previously the Chief Executive Officer
Learning Hub and MoneyOwl Pte Ltd. He is also a board
Singapore Stock Exchange. Mr Ong Director of P.T. Lion Metal Works Tbk and Executive Creative Director of 10AM
Mr Kee started his career in 1979 with the Singapore Armed director of The Consumer Goods Forum and the founding
has been with Morgan Stanley for and Vice Chairman of the International Communications Private Limited
Forces and was with the Ministry of Defence until 1991. Chairman of the Harvard Business School Club of Singapore
over 20 years and has more than 30 Chamber of Commerce Malaysia. Singapore. She was also Group Head
Thereafter, he held senior management appointments with before stepping down in 2018.
years of experience as a banker with He also holds directorships in ICC for the Committee to Promote Chinese
several organisations before joining, in 1996, the then Pidemco
Mr Seah is active on the community front and chairs FairPrice substantial experience in mergers Malaysia Berhad, Malaysia Steel Institute Language Learning, Chairperson for
Land, which had since been merged to be part of today’s
Group’s philanthropic arm, NTUC FairPrice Foundation as well and acquisitions and financing as well and GS1 Malaysia Berhad. He has the Public Education Committee of the
CapitaLand Group. After holding several senior positions, he
as the Marine Parade Leadership Foundation, and is a director as extensive client relationships in more than 40 years of experience in National Council for Problem Gambling;
retired as the Chief Investment Officer of CapitaLand Limited in
of Singapore Olympic Foundation. Singapore, Malaysia, Indonesia and the business operations of the Lion Promote Mandarin Council and Advisory
July 2009.
Mr Seah is also a Member of Parliament. First elected in 2006, Thailand. He was a council member Group encompassing steel, property Committee of Singapore Pavilion, 2010
Mr Kee was awarded the Public Service Star (BBM) by the of the Securities Industry Council and development, retail, credit financing, tyre World EXPO; Vice Chairperson of the
he was subsequently re-elected in 2011, 2015 and most
Singapore Government and Meritorious Service Award by the committee member of the 1st Capital manufacturing, motor, agriculture and Singapore Note and Coin Advisory
recently in 2020. From 2011 to 2015, he was concurrently,
National Trades Union Congress. Markets Committee of the Monetary computer industries. He is Chairman of Committee; the Independent Director
the Deputy Speaker of Parliament.
Authority of Singapore and also served LTC Corporation Group Singapore and of the Board of Ascendas Reit; Member
Mr Seah is a Fellow of the Singapore Institute of Directors and on the Advisory Boards of the Lee Kong also serve as member of Advisory Board of the National Parks Board; Director of
also a Fellow of the Chartered Institute of Marketing. He was Chian School of Business and Sim Kee of EDPR Sunseap Pte Ltd. He served as the Singapore Chinese Orchestra Board;
awarded the Outstanding CEO of the Year 2019/2020 at the Boon Institute for Financial Economics, a Board Member of NTUC First Campus Appointed Member of the Singapore50
Singapore Business Awards. Singapore Management University. Co-operative Limited from 2007 to 2016. Culture and Community Committee;
Mr Seah was awarded a Colombo Plan Scholarship to study at Mr Ong was a Naval Officer with the and Visual Advisor of the 2008 Beijing
the University of New South Wales in Sydney, Australia where Republic of Singapore Navy. Olympics Opening Ceremony.
he graduated with a First Class Honours degree in Building.
Board of
Directors
MS KRISTY TAN MR LEE SEOW HIANG MR HO WAH LEE MS TAN HWEE BIN MR ONG HWEE LIANG MR ROBERT YAP
Board Member Board Member Board Member Board Member Board Member Board Member
Joined 2017 Joined 2018 Joined 2019 Joined 2020 Joined 2020 Joined 2020
Ms Tan serves as Head (Advocacy Mr Lee is the Chief Executive Officer of Mr Ho Wah Lee is an Independent Ms Tan is the Executive Director of Mr Ong is currently Vice President of Mr Yap is the Chairman of the Advisory
Group) and Deputy Chief Counsel (Civil Changi Airport Group (Singapore) Pte. Director of ALPS Pte. Ltd. and Non- Wing Tai Holdings Limited. She is the the National Trades Union Congress Board and Independent Director for
Division) in the Attorney-General’s Ltd. He is concurrently the Chairman Executive Director of SNP International Chairperson of the Centre for Seniors, (“NTUC”) Central Committee, the EDPR Sunseap Asia Pacific, a subsidiary
Chambers (“AGC”). Prior to joining of Changi Airports International Pte. Pty Ltd (Australia), Amusic Rights a Director of NTUC Enterprise Co- planning, policy and executive organ of EDPR SA listed on Euronext. He is also
AGC, she spent more than a decade Ltd., Changi Foundation Limited, Jewel Management Pte Ltd, Amusic Creative operative Limited and the Singapore of NTUC that makes the decisions the Chairman of Swan & Maclaren and
in private practice, and was an Equity Changi Airport companies and National Team Pte Ltd, One Asia Music Inc Labour Foundation, a member of the and takes action to further NTUC’s Skylab Holding; Independent Director
Partner at Allen & Gledhill LLP. She Library Board. Mr Lee also holds the (Taiwan) and a director of Armoire Ante Angsana Fund Investment Committee objectives. He also chairs the Labour of Jurong Port, IMDA, Alexandra Health
was appointed Senior Counsel in 2021. appointment of Immediate Past Pte. Ltd. Mr Ho was a member of the and Corporate Governance Advisory Movement’s Aerospace and Aviation Fund Limited; and Council member of
She is also a Board Member of the President Airports Council International KPMG Global IT Advisory Executive Committee of the Monetary Authority Cluster, and serves as the General the Corporate Governance Advisory
Gambling Regulatory Authority (“GRA”), (ACI) Asia-Pacific Regional Board and Council and he retired as a partner of Singapore. Ms Tan is the Honorary Secretary of the SIA Engineering Committee under MAS. In 2020, Mr
serving also on the GRA’s Board EXCO is a Director on the Airports Council from KPMG in 2017 with more than 30 Treasurer of Singapore National Company Engineers and Executives Yap was conferred SMU Distinguished
and as Chairperson of its Disciplinary International World Governing Board. years of experience in Management Employers Federation. She was the Union, a post he has held since 2007. Fellow and the inaugural Dean’s Fellow
Committee; as well as a Board From 1989 to 2005, Mr Lee held Consulting, Risk Consulting and immediate past Chairperson of NTUC Within the Labour Movement, Mr Ong of Information Systems. He was a
Member of the Bone Marrow Donor various appointments in the Republic Financial Advisory services. He was the Health Co-operative Limited and also is the Chairman of the NTUC Audit, Risk member of IBM Corporation Global
Programme. of Singapore Airforce (“RSAF”) and Head of Advisory in KPMG Singapore served in the Chinese Development and Governance Committee, NTUC Advisory Board in New York, US. His
the Ministry of Defence, with his last from October 2010 to May 2013 and Assistance Council and the Central International Participation Selection past board directorships of SGX-listed
appointment being Deputy Head of the President Director of PT KPMG Singapore Community Development Committee and NTUC Workplace companies included supply chain and
Air Operations in HQ RSAF. From 2005 Siddharta Advisory from October 2014 Council. Ms Tan was awarded the Safety and Health Committee. He is a technology companies. He was also
to 2008, he was the Principal Private to September 2017. He is currently a Meritorious Service Award by the member of NTUC’s Industrial Relations a Council member for the ASEAN
Secretary to the late Minister Mentor member of the Infocomm Technology National Trades Union Congress. She Council, Membership Council and Business Advisory Council and served as
Lee Kuan Yew in the Prime Projects Advisory Panel to assist in was also awarded Public Service Medal Training Council. He also represents Deputy Secretary for Singapore National
Minister’s Office. the evaluation of complex and high- (PBM) and the Public Service Star (BBM) NTUC as a Member of the Workplace Employers Federation.
value public sector IT projects. He was by the Singapore Government in 2011 Safety and Health Council and Tripartite
appointed a member of the Public and 2018 respectively. Alliance Ltd.
Sector Data Security Review Committee
on 31 March 2019 to review data
security practices across the entire
Public Service.
Principal
Officers
MR DENNIS SEAH MS CHIA CHEY HUI MR ALVIN NEO

Chief Digital & Technology Officer Chief Financial Officer Chief Customer & Marketing Officer
MS ELAINE HENG
MR VIPUL CHAWLA Deputy Group Chief Executive Officer
Group Chief Executive Officer Chief Executive Officer, Retail Business
MR CHAN TEE SENG MS THERESA SOIKKELI MS ZENG QIAO JIA

Chief Sustainability Officer Chief Human Resource Officer Chief Supply Chain Officer
MR RAPHAEL ZENNOU
MR HENRY CHU MS GRACE CHUA Chief Executive Officer,
Chief Executive Officer Chief Executive Officer, Own Digital Business
Food Services Business Brands & Food Solutions Business Chief Omnichannel Officer
MR TNG AH YIAM MR KENNETH TAN

Chief Procurement Officer Chief Strategy & Transformation Officer
Awards And Marketing Excellence Awards 2022 by Marketing-Interactive

Accolades 2022 Excellence in Viral Marketing Excellence in Customer Engagement
Everywherealsoseefood For Mr Men, Little Miss Kopitiam marketing campaign
FMCG Asia Awards 2022
Home Brand of the Year Award–Singapore Product Launch of the Year–Singapore

FairPrice Delicato
Singapore Business Review Awards 2022 NTUC FairPrice Foundation
Designed in Singapore
Charity Platinum Award
Delicato
Supply Chain Asia Awards

Supply Chain Innovator of the Year (Grocery Supply Chain Innovation) Supply Chain Woman of the Year
Singapore Retailers Association Excellent Service Awards (EXSA) 2022

3 STAR awards 11 Gold awards 40 Silver awards
2022 National Awards (COVID-19)
Influential Brands Awards President’s Certificate of Commendation
Supermarket Online Grocery Retailer Supermarket Private Label Awards

Event Marketing Award 2022 by Campaign Asia
Retail Asia Awards Innovative Use of Virtual Platform (Bronze)
Brand Transformation of the Specialty Store of the Year O2O Customer Experience of the Year
Supermarket of the Year
Year (Own Brands) (Marketplace) (Kopitiam Food Hall @ Jurong Point) Asia eCommerce Awards 2022
6 Golds and 1 Silver for eCommerce Marketplace / eRetailer of the
Year, Best in eCommerce Brand–Supermarkets/Hypermarkets, Best
Recognised as part of the Top 25 eCommerce
Singapore Tourism Board Award Covid-19 Related Campaign, Best eCommerce Team of the Year
Marketers in Southeast Asia
–Brand, Best eCommerce Loyalty Programme, Best eCommerce
Outstanding Retail Store Experience Award (FoodFolks @ Lau Pa Sat)
Campaign–Mobile and Best Integrated eCommerce Campaign.
Loyalty & Engagement Awards by Marketing-Interactive Building and Construction Authority - Green Mark certification
3 Golds, 2 Silvers and 1 Bronze for Best Omnichannel Strategy, Best Loyalty Programme–eCommerce and Retailer, Best Gold
Use of Social Media, Best Employee Engagement Strategy and Best Use of Content Marketing. FairPrice Finest at Artra
Founder, Institutional and Group Financials 2022

Ordinary Members
Revenue Profit & loss from operations
31 December 2022 (S$’m) (S$’m)
99.0
100
5,000
4,507 4,335
4,216
No. of Shares of S$1 each

80
4,000 3,573
3,450 65.0
60
3,000 49.1
Founder Member 39.0
40
National Trades Union Congress 37,662,688 2,000
20
1,000
Institutional Members 0
(6.6)
0
Citiport Credit Co-operative Limited 55,236 FY2018 FY2019 FY2020 FY2021 FY2022 FY2018 FY2019 FY2020 FY2021 FY2022
Customs Credit Co-operative Society (S) Limited 127,591
National University of Singapore Multi-Purpose Co-operative Society Ltd 25,100
0.1% 2.5%
NTUC Enterprise Co-operative Limited 277,972,024 Others Others
6.4% 7.0%
SATU Multi-Purpose Co-operative Society Ltd 226,270 Food services Food services
Singapore Association of the Visually Handicapped 5,523

Singapore Mercantile Co-operative Society Ltd 199,543
Singapore Shell Employees’ Union Co-operative Ltd 304,766
TCC Credit Co-operative Limited 88,511
The Singapore Co-operative Housing & Agencies Society Ltd 20,262 2021 2022
The Singapore Government Staff Credit Co-operative Society Ltd 74,242 Revenue mix Revenue mix
The Singapore Teachers Co-operative Society Ltd 55,236
93.5% 90.5%
Retail Retail
Ordinary Members (790,706 members) 117,176,058
Balance as at 31 December 2022 433,993,050

Patronage rebates declared Dividends declared
(S$’m) (S$’m)
80 50
66.2 43.42
70 63.6
40
60 53.9
50.4
50
30 26.3
24.0 24.0
40 21.8
26.7 1
30 20
20
10
10
0 0
FY2018 FY2019 FY2020 FY2021 FY2022 FY2018 FY2019 FY2020 FY2021 FY2022
1
As part of our ongoing efforts to deliver better and more immediate value to our members, the member benefits for 2022 include an upfront component of 2%
issued in Linkpoints, subject to a spending cap of S$6,000 per annum. Collectively a total of 4% member benefits.
2
Inclusive of a one-off special dividend of 5%
Group
Formats
Always for Our Customers
Always for the Community
Always for a Greener World
Upholding Responsible
Business Practices
build better capabilities and mitigate CHARTING A GREENER FUTURE

rising business costs while building a
As an extensive business with about 570
sustainable food supply for our shoppers.
Message from We also expanded platforms for local
touchpoints, we recognise the imperative
to reduce our carbon footprint and
farmers to gain exposure. Through
Group Chief
create a more circular economy. By
the Singapore Food Agency’s Retail optimising consumption and production,
Incubation Initiative, we gave local and eliminating waste, we are working
Executive Officer farmers the opportunity to experience towards a more regenerative business
With no time to lose, we are selling produce in supermarkets. At
the 11th Made in Singapore Fair, we
model that creates more value in the
long run.
fast-tracking our sustainability
In the latest Intergovernmental Panel on spotlighted local producers and locally
Climate Change (IPCC) AR6 Synthesis In November, we introduced the first
produced items.
fleet of electric vehicles and charging
agenda to find better and
Report released this March, we read
with concern that climate change has To promote a healthier lifestyle among stations to green our logistic operations.
our customers, we increased the
greener solutions to drive
continued to progress and global This move was in line with Singapore’s
warming will likely exceed 1.5oC during number of items with the Healthier goal of cleaner and more sustainable
long-term value for our

the 21st century. With no time to lose, we Choice Symbol by 20 per cent across vehicles. The programme will also yield
are fast-tracking our sustainability agenda our stores. At Kopitiam and NTUC cost savings, which can be channelled to
stakeholders.
to find better and greener solutions to Foodfare outlets, we froze the prices develop other capabilities.
drive long-term value for our stakeholders. of lower-sugar and no-sugar hot
Apart from the electrification of our
We established our Board Sustainability coffee and tea.
fleet, we collaborated with partners
Committee to provide added governance to deploy rooftop solar systems and
and oversight of material topics. We electric vehicle chargers at FairPrice
also welcomed onboard our first Chief SUPPORTING LIVELIHOODS AND
Hub. Our solar rooftops located at our
Sustainability Office as a firm testament WELL-BEING two distribution centres are expected
to our green efforts amid fulfilling our to generate a combined power of 5.8
Our customers and employees
mission to moderate the cost of living for million kWh annually, boosting our
contribute to the Group’s growth and
our customers. efforts towards decarbonisation.
success. In 2022, we made it a point
to focus on supporting the livelihoods In 2019, we launched the ‘No Plastic
and well-being of those who Bag’ initiative to encourage a shift
SERVING OUR CUSTOMERS continued to put their faith in us. towards a more sustainable lifestyle.
Globally, inflation concerns dominated We achieved an industry first when we This programme greatly surpassed our
the headlines. Many Singaporeans were launched our Progressive Wage Model expectations last year. With 57 million
challenged by the rising cost of living (PWM) framework in September 2022. plastic bags saved, we exceeded our
and worried about the Goods and Our PWM rollout was six months in initial target of 30 million bags annually.
Services Tax (GST) increase in 2023. True advance of the mandated deadline This would not have been possible
to our social mission, we continued to because we wanted our people–our without our customers’ strong support.
moderate the cost of living in Singapore. most valuable asset–to benefit
In 2022, we brought back the ‘Stretch from the upskilling and reskilling
Your Dollar’ programme, which opportunities as soon as possible. The PROMOTING RESPONSIBLE
comprises four initiatives to help seniors PWM covers not only our retail staff, BUSINESS PRACTICES
and low-income families. We also but all of our 10,000 non-executive
To provide better value to our customers
strengthened it with a new component, staff, at a projected cost of S$90
and maintain supply chain resiliency, we
where a five per cent discount will be million over three years. Guided by
work closely with suppliers to source
applied to a basket of over 100 daily the PWM, we map out clear paths for
from more than 100 countries and
essential items across all supermarkets our employees to receive training,
markets. We must uphold the highest
and hypermarkets every Friday. This improve their productivity and increase
level of social, ethical and environmental
initiative complemented our existing their wages.
conduct in our business practices. Our
discount schemes for the Pioneer The 40th edition of our signature latest Supplier Code of Conduct aims
Generation, Merdeka Generation, Share-A-Textbook (SAT) project was a to communicate our expectations of
seniors and CHAS Blue cardholders, huge success. Over 2,700 volunteers responsible business practices to our
through which we provide various collected over 725,000 textbooks suppliers and reinforce our stance
discounts weekly from Mondays to donated by the community. Over six against unethical and unacceptable
Fridays. Additionally, we shared tips with weeks, the volunteers collected and conduct. We will continue to review
the community on how to stretch their distributed textbooks to about 25,000 our governance policies to ensure fair
GROUP CHIEF dollar further, such as highlighting ‘Shiok students, contributing to a sustainable and responsible business practices.
EXECUTIVE Savings’, which offers two key items reuse of the books as well as helping
OFFICER on 50 per cent discount over four days the underprivileged.
Mr Vipul Chawla every week.
In conjunction with SAT, we held our HEARTFELT APPRECIATION
As a homegrown business, we are second edition of the Food, Innovation As a social enterprise, we have the
committed to supporting local and Technology (FIT) Hackathon. responsibility to shape the future of the
companies through difficult times. We The event saw youths presenting environment and our society. I would
extended our support for the small innovative ideas on sustainability, like to thank all our employees, partners
and medium enterprise (SME) partners waste reduction and retail innovation and stakeholders who help us realise our
through the Suppliers Support and in teams to win cash prizes totalling sustainability goals as we continue to
Development Programme (SSDP) for S$20,500. make lives better.
an additional year with an estimated
S$2.1 million. This initiative helps SMEs
42 FAIRPRICE GROUP 43
Our Sustainability Approach
Materiality Approach and Process

During the year, we conducted a materiality reassessment in line with the Global Reporting Initiative (GRI) 2021 standards. The 2022
reassessment sought to identify the most significant impacts arising from our business activities on the economy, environment and people. Our Sustainability
The reassessment was informed by peer benchmarking, a review of retail industry environment, social and governance (ESG) trends, as
well as engagement with internal and external stakeholders such as customers and key suppliers. Material topics were prioritised based on Framework
expected severity and likelihood of associated actual and potential impacts. The results were then validated with the FairPrice Group Board
Sustainability Committee, from which we finalised the list of material ESG topics to inform our business and sustainability strategies.
Based on the reassessment results, the material topics identified in 2021 remain relevant. The resulting reprioritised list of material topics is
shown in the table below.
FairPrice Group’s sustainability framework comprises four
core pillars. The pillars work in tandem towards enabling
Healthier Lives and a Healthier Planet. The framework
provides a sound blueprint for planning and managing our
Pillars Key Material Topics Material Sub-Topics sustainable practices in everything we do.
• Safety and product quality

Safety, product quality and service
Social – • Customer service and satisfaction
quality
• Store hygiene
Serving our
customers
Affordability for customers - Serving our customers Responsible business practices
Customer health and nutrition - Ensure affordable-healthy food and maintain Uphold ethical business integrity and responsible
• Occupational health and safety food resiliency governance practices in our daily operations
Health and safety • Public health and safety
Social –
Employee engagement, well-being, • Employee engagement and well-being
Supporting and development • Development of workforce
livelihoods
and well-being Diversity and inclusion -
• Economic impact on the society
Local communities
• Local communities
Energy use and greenhouse gas Our Goal: Ensure strong compliance, transparency
- Our Goal: Double the number of affordable-
Environmental – (GHG) emissions
healthy food options by 2030 and responsible business practices in our value chain
Promoting a • Food waste
circular and low Waste management • Material waste
• Circular economy
carbon economy
Water use -
Cyber security and data protection - Supporting livelihoods Promoting a circular and
Governance and and well-being low carbon economy
Economy – • Ethical business conduct
Ethical business conduct Enable the underprivileged and maintain a
• Responsible selling Reduce our environmental footprint, promote
Responsible supportive workplace sustainable production, consumption and
Sustainable procurement (supply chain • Supply chain resiliency
business practices management) • Sustainable procurement product sourcing
Notes: Changes to list of FY2022 material topics as compared to FY2021 are as follows:
1. FY2021 topic Product quality and safety has been renamed as Safety, product quality and service quality to also address the impact of customer
service. Accordingly, Customer service and satisfaction has been added as a new sub-topic.
2. Store hygiene has been incorporated as a sub-topic under Safety, product quality and service quality since maintaining good store hygiene is
essential to managing product health and safety.
3. Since they share the same management approach, Supply chain resiliency has been grouped with Sustainable procurement to form an overall
Sustainable procurement (supply chain management) topic under Responsible business practices pillar.
4. FY2021 topic Talent management has been renamed as Employee engagement, well-being and development to better articulate the impacts of
FairPrice Group’s talent management initiatives. Our Goal: Provide less fortunate communities Our Goal: Halve our carbon footprint and food
5. FY2021 topic Workplace health and safety has been renamed as Health and safety covering both occupational as well as public health and safety with access to daily essentials and a decent work waste, and save 60 million plastic bags per annum
as sub-topics. environment for employees by 2030
6. Local communities topic now addresses our community contributions through our volunteering, donations and support for the underprivileged
(Local communities sub-topic), as well as our business contribution to the economy such as through the jobs we sustain (Economic impact on
society sub-topic)
7. Material waste and food waste have been combined under one Waste material topic since they share similar management approach, with a new
sub-topic on Circular economy added to recognise the positive impacts of reduction and reuse measures on waste.
8. New sub-topic on Responsible selling, which addresses the impact of responsible marketing and labeling practices, has been added as part of
Ethical business conduct.
The United Nations launched the Sustainable Development Goals (SDGs) as a rallying call on both corporate and private citizens
of the world to address the complex challenges facing humanity. Our sustainability framework aligns with the SDGs at the target
level. Through the lens of the four core pillars, we have mapped our sustainability goals and business initiatives to the SDG targets
and strive to contribute towards promoting a more sustainable future for all.
Material
SDGs SDG Targets Our 2022 efforts
Topics
• Affordability for Target 2.1: By 2030, end hunger and ensure • Offered affordable food pricing through
Stakeholder Engagement
customers access by all people, in particular the poor Everyday Low Price items, Housebrand
• Customer health
and nutrition
and people in vulnerable situations including
infants, to safe, nutritious and sufficient food
products, and FairPrice Shop
• Launched Stretch Your Dollar
Engagement with Our Stakeholders
all year round programme to address cost of living FairPrice Group regularly engages with our key stakeholders to gather their feedback, which helps us prioritise issues and develop
concerns programmes that address issues critical to them and the Group. Our key stakeholders are identified based on our business’
• Partnered The Food Bank Singapore, impact on them and their impact on our operations.
Food from the Heart and other
community partners to run food
donation drives to provide food aid to Mode and
Zero Hunger the underprivileged Stakeholders’
Stakeholders Frequency of FairPrice Group’s Efforts
• Sustained philanthropic giving through Concerns
FairPrice Foundation such as in initiatives Engagement
like ‘FairPrice Walk for Rice+ @ South
East’ • Feedback through • Affordability and value of • Strengthened our sourcing
• Safety, product Target 3.8: Achieve universal health coverage, • Provided affordable and quality products Customer Relations our products strategies and supply chain network
quality and including financial risk protection, access and services through our pharmacies Officers and CSR email • Convenience and to fufil our social mission
service quality to quality essential healthcare services and • Trained pharmacists offered professional • Social media accessibility of our retail • Enhanced digitisation in our retail
access to safe, effective, quality and affordable advice to address customers’ needs • Market research channels outlets experience to improve convenience
essential medicines and vaccines for all including detection of family violence Customers
• Regular staff meetings • Harmonisation of benefits • Launched a new benefits
Good Health and dialogues across business units programme that provides a total
and Well-being • Quarterly town halls • Provision of flexible work rewards approach to compensation
at Group-wide and arrangements and benefits for all full-time
• Energy use and Target 7.2: Increase substantially the share of • Generated electricity through solar business-unit levels employees
greenhouse gas renewable energy in the global energy mix panels installed at two of our distribution • Internal communication • Continued to offer hybrid work
(GHG) emissions by 2030 centres
via digital and print arrangements
• Continued to increase the number of
Target 7.3: Double the global rate of BCA Green Mark certified stores Employees platforms
improvement in energy efficiency by 2030 • Implemented the five eco-friendly • Staff volunteering
design guidelines at all new and activities
renovated supermarkets
Affordable and • Introduced the use of electric vehicles in • Regular business • Support for product • Continued to support suppliers
Clean Energy our supply chain fleet meetings listing and promotion through SSDP
• Funded the retrofitting of LED lights at • SME Suppliers Support • Partnership opportunities • Adopted a collaborative approach
two nursing homes and Development to further sustainability to review and participate in suitable
• Employee Target 8.5: By 2030, achieve full and • Provided employment to over 13,000 Suppliers Programme (SSDP) causes sustainability initiatives
engagement, productive employment and decent work people, including people hired through • Supplier town halls
well-being, and for all women and men, including for young inclusive employment programmes
development people and persons with disabilities, and • Subscribed to the UN Global Compact • Industry consultation • Support for local produce • Continued to support local produce
• Diversity and equal pay for work of equal value and the Tripartite Guidelines on Fair and businesses and businesses through SSDP;
inclusion Employment Practices of Singapore • Support for and promotion spotlighted local produce in Made
• Human rights Target 8.8: Protect labour rights and promote • Implemented the Progressive Wage of sustainable practices in Singapore Fair; and joined the
Decent Work • Cyber security safe and secure working environments Model for all our businesses to benefit
Singapore Food Agency’s Retail
and Economic and data of all workers, including migrant workers, over 10,000 non-executive employees
Incubation Initiative
Growth protection particularly women migrants, and those in
precarious employment • Participated in engagements on
• Water use Target 12.3: By 2030, halve per capita global • Implemented the FairPrice-CSR Food
Government the implementation of various
legislations under the Resource
• Waste food waste at the retail and consumer level, Waste Reduction Framework to mitigate
Sustainability Act
management and reduce food losses along production and food wastage in the supply chain
• Sustainable supply chains including post-harvest losses • Onboarded all convenience stores to the
• Participation in their • Regular donations and • Supported causes aligned with
procurement ‘No Plastic Bag’ initiative
(supply chain Target 12.5: By 2030, substantially reduce • Collected e-waste in the push for a Zero
projects and volunteering volunteer support FairPrice Foundation’s three key
Responsible management) waste generation through prevention, Waste nation activities strategic thrusts through sustained
Consumption reduction, recycling, and reuse • Philanthropy efforts and financial or in-kind assistance
in-kind sponsorships • Made a positive social impact in the
and Production
• Local Target 17.17: Encourage and promote effective • Collaborated with A*STAR to launch
NGOs community through the FairPrice
Volunteers Programme
communities public, public-private, and civil society BINgo to address incorrect recycling
partnerships, building on the experience and practices and low recycling rates in the • Feedback through media • Take leadership in • Scaled up the ‘No Plastic Bag’ initiative
resourcing strategies of partnerships community relations email sustainability matters to include all convenience stores
• Annual media networking
Partnerships
for the Goals Media
Memberships and
Associations Sustainability Governance
FairPrice Group’s affiliations include the following:
Our sustainability governance framework helps us manage and Risk Committee, Executive Committee, Nominating and landscape. The Board is also responsible for reviewing and
the risks and opportunities on our Environmental, Social Renumeration Committee, and the newly formed Sustainability approving FairPrice Group’s sustainability report with our
and Governance (ESG) journey for long-term and Committee. The Nominating and Renumeration Committee materiality assessment results annually. Independent judgement
sustainable progress. of the Board oversees renumeration matters for the Board and and good faith are expected to be exercised in the best interest
Global Compact Network senior executives. The remuneration of the Board and senior of the company and our stakeholders.
A strong corporate governance enables us to deliver on
Singapore (signatory) executives is determined based on the Group’s and individual
sustainability goals and continue to fulfil our social mission. The Sustainability Board Committee is supported by the Group
performance, the long-term interests of the Group as well as
We have a robust process for nominating and selecting our CEO and our newly appointed Chief Sustainability Officer. The
market considerations. The effectiveness of the Board as a
Board of Directors. They are nominated for election at the Chief Sustainability Officer, supported by the Sustainability
whole and individual directors is reviewed annually.
annual general meeting (AGM) under the Co-operative’s Office, is responsible for establishing policies, executing
by-laws. Directors are assessed based on their professional Up until the last quarter of the year, ESG issues were tabled sustainability initiatives and monitoring the progress of our
qualifications, experience and fields of expertise, amongst and reviewed by the Board and Board Sub-Committees. The sustainability targets to manage our risks and impacts.
Tripartite Alliance for
others, to ensure that the Board provides a diverse spectrum of Board Audit and Risk Committee, for instance, met minimally
Fair and Progressive FairPrice Group’s sustainability performance is evaluated
skills and competencies that help drive the Group’s success. three times a year to discuss issues concerning corporate
Employment Practices against targets proposed by the Chief Sustainability Officer
governance and initiatives to ensure the Group continued
(signatory) The independence of each director is determined before and approved by the Group CEO. The Chief Sustainability
to operate responsibly. The Management Risk Committee
their appointment and annually before every AGM. Their Officer and Group CEO report back the results of their review
discussed sustainability risks and legislations three times a
directorships are also disclosed to the Board for transparency of our sustainability progress and strategy regularly to the
year. However, with the increasing importance of ESG, the
and to assist the Board in anticipating potential conflicts of Sustainability Board Committee. To further enhance our
sustainability and well-being pillar was formed as part of our
interest. Directors with conflicts of interest must disclose them knowledge and skills in sustainable development, sustainability
strategic business priorities. An independent Sustainability
The Consumer Goods and may be required, under the Co-operative’s by-laws, to workshops for the Board, senior executives and all employees
Office was set up to steer the pillar, and a Chief Sustainability
Forum (member) recuse themselves from discussions and decisions where they are in the pipeline.
Officer was appointed to demonstrate our commitment to
are conflicted.
the agenda. In addition, a Sustainability Board Committee was
The FairPrice Group Board is the highest governance body formed to provide guidance and oversight on sustainability
consisting of the Chairman and ten Non-Executive Directors focus areas, sustainability strategy, targets, sustainability
as at 31 December 2022. Board committees include the Audit performance, risks, impacts and emerging issues in the
Always for
Our Customers
Serving our customers
OUR GOAL
By 2030, we will double the number
of affordable and healthy food
options for our customers.
Strengthening our food resiliency will lay the

foundation for us to continue providing affordable
and healthy food options to our customers. It
underpins our commitment towards our social
mission of moderating the cost of living in Singapore.
Upholding We safeguard the health and well-being

of our customers by maintaining a high
For the Food Services business, we
implemented clear operating procedures
Safety, Product standard of safety and quality for all the
products we carry. We seek to do this
to guide our employees and tenants on
proper housekeeping, food handling and
Quality and by establishing strict quality assurance
procedures in compliance to food and
personal hygiene. Our in-house food
safety professionals conduct regular
Service Quality product safety regulations, keeping our
stores clean and instilling good hygiene
hygiene audits, swab tests on surfaces
as well as food handlers’ hands, and
practices in our employees who handle send food for laboratory tests to ensure
and prepare food. we upkeep our food safety and hygiene
standards. Periodically, we engage
To reassure our customers of the highest
third-party accredited laboratories for
levels of safety and product quality, we
enhanced food testing. Our employees
implemented rigorous quality assurance
also receive refresher training on food
programmes across our supply chain
safety practices minimally once a year.
involving audits, testing, hygiene checks,
Our supermarkets, fresh food supplier controls and monitoring. We In 2022, FairPrice received two warnings
help fresh produce suppliers ensure and four penalties1 for various incidents,
distribution centre, central
that their supplies to FairPrice are of the one of which resulted in a significant
kitchen, central butchery,
best quality by providing guidance to monetary fine2. The total fines amounted
institutional catering, and camp help strengthen their quality controls. to S$1,500. In the four incidents associated
operations have received various Customers may reach out to our with a fine, the cases involved the sale
certifications, including ISO 9000 customer service counters in stores or of a product past its expiry date, sale
for quality management and ISO contact us through our customer service of a product without a proper label in
22000 and HACCP for food safety hotline and online form to provide English, a pre-packed product that did
feedback or seek assistance with regard not meet the quantity stated on the
to the products and services offered. package or label, and a labelling lapse
for a product.
Through our product verification
programme that evaluates the quality
of products from our suppliers against
agreed product specifications, we
1
Out of the two warning and four penalty
incidences, one warning and three penalties were
observed a four per cent improvement associated with labelling issues.
in the quality conformance of fresh 2
A significant monetary fine is defined as a fine of
produce in 2022 compared with 2021. more than S$500 per incident.
For all Housebrand products, we
97% continually check for anomalies against
product specifications through our post
of our retail stores conformed to market monitoring programme. The
internal quality audit for hygiene, programme was effective in reducing
food safety and housekeeping negative customer feedback on
Housebrand products from 300 valid
cases in 2021 to 140 cases in 2022.
In our retail stores, we continue to
maintain a frequent cleaning regime
in stores, especially for high-contact
surfaces such as railings, trolleys, baskets
and checkout counters. All our retail
stores undergo internal audit annually for
hygiene, food safety and housekeeping
standards. We are pleased to report that
97 per cent of our stores conform to our
internal quality audit standards. For stores
As one of Singapore’s major supermarket and food retailers, we that did not conform, internal auditors
provide access to food, daily essentials, as well as healthcare would revisit the sites to check on their
items to half a million customers daily. We strive to provide a wide progress and provide guidance to rectify
range of products and services to meet our customers’ differing the gaps.
needs and preferences, while keeping affordability, health and
safety at the forefront of our considerations.
This year, we entered into a partnership with Coles Group to

bring their products into our stores (see AR page 22). We are
also constantly on the lookout to improve our service to our
customers. In 2022, we enabled digital payment via the FairPrice
app at Kopitiam outlets (see AR page 12).
52 FAIRPRICE GROUP 53
‘Stretch Your
Dollar’ programme
Client to provide photo The programme provides special discounts, holds the
prices of essentials and shares tips to help consumers
save more. It was first introduced in 2007 during the
financial crisis and returned in 2010 during the economic
downturn.
As part of the 2022 edition, customers enjoyed an
additional five per cent discount every Friday on a basket
of over 100 essential items across all FairPrice retail outlets.
We also held the prices on breakfast sets served at
Kopitiam and Foodfare, and expanded the Rice Garden3
programme to more locations.
Affordability for Customers Please refer to pages 14 to 19 for more initiatives and
details of our efforts in driving affordability for
our customers.
Launched the ‘Stretch
Your Dollar’ programme to
3
Rice Garden is the economy rice stall brand that provides a subsidised
meal comprising one meat and two vegetable dishes to ComCare
holistically moderate the cost of cardholders.
living with discounts and price
freezes on everyday items
‘Greater Value
Disbursed over
Every Day’
initiative
S$11.5M
The initiative comprises an enhanced Everyday Low Price
worth of discounts through
(EDLP) scheme that freezes prices of 50 selected popular
weekday schemes for seniors
daily essential items every month. It also offers weekly
and the underprivileged
discounts of up to 50 per cent under a new programme
called ‘Price Drop Buy Now’.
Despite global economic uncertainties and supply chain

Customer Health FairPrice Group is committed to play our role in promoting
good health among our customers. We provide a wide range
disruptions, FairPrice has remained steadfast in our social
mission of moderating the cost of living in Singapore. Through
and Nutrition of healthier food when they shop or dine with us.
Weekday discount At over 80 Kopitiam and NTUC Foodfare outlets, the prices
our Housebrand products and targeted programmes to aid our of coffee and tea without milk and with less or no sugar was
lower-income customers, we aim to improve the affordability schemes for seniors held at 90 cents. This was 16 per cent lower than the average
Housebrand products have
of essential food and household products in the communities and underprivileged been 100 per cent free of
market price. By keeping prices low, despite rising business
we serve. costs, we sought to encourage our customers to make
families partially hydrogenated oil
Our customers can access a wide range of daily essentials healthier choices.
(PHO) since 2020
that are priced 10–15 per cent lower than comparable We also supported the Health Promotion Board ‘Eat, Drink,
national brands. We also introduced more products under We continued to help seniors and underprivileged Shop Healthy’ Challenge. Every stall in Kopitiam food courts
SmartChoice, an exclusive product line that offers core families stretch their dollar through discount schemes for offers at least one dish with the Healthier Choice symbol. We
essential items such as eggs at budget friendly prices. There the Pioneer Generation (PG), Merdeka Generation (MG), also increased the number of Housebrand products with the
are now 30 products under the SmartChoice label, a 25 per senior citizens and Community Health Assist Scheme Healthier Choice symbol from 150 in 2021 to 180 in 2022.
cent increase from the year before. For customers who purchase healthier items in supermarkets,
(CHAS) Blue cardholders. Over S$11.5 million worth of
With rising costs of living, we rolled out a series of initiatives they can accumulate healthpoints to unlock rewards.
discounts were disbursed under these schemes in 2022. Over 180 Housebrand
to help our customers cope with increased costs. Our efforts The mandatory measure to label beverages with the Nutri-
products with Healthier
include implementing price freezes and special discounts Grade mark came into effect on 30 December 2022. We
on daily essentials including eggs, oil and rice across several
Choice Symbol on shelves
introduced the label for some Housebrand beverages
periods throughout 2022. ahead of the deadline, so consumers could make healthier
In view of the GST increase, we also committed to a one per and more informed choices sooner. 63 per cent of our
cent discount on 500 essential items for the first six months Housebrand beverages are graded A or B.
of 2023. We will actively monitor the effectiveness of the
initiatives and review our measures accordingly.
Always for
the Community
Supporting livelihoods and well-being
OUR GOAL
Our goal is to help less fortunate communities
access daily essentials and provide a decent work
environment for employees.
As a social enterprise, our community and employees are

at the heart of everything we do. We enable communities
to have better access to daily essentials and create a
positive workplace for our employees to thrive. Hand in
hand, we lift spirits and improve lives.
Health and Safety Employee Engagement,

FairPrice Group aims to maintain a safe corrective and preventive actions based Well-Being and
Development
environment across our operations to on timely reviews of risks to avert future
protect the health and safety of our recurrences. Alternatively, under FairPrice
employees, contractors and customers. Group’s whistleblowing policy, employees
We have adopted the bizSAFE programme and contractors may report incidents to
supported by the Ministry of Manpower escalate their concerns while removing Our employees are our most important asset. We are invested
as our workplace safety and health themselves from hazardous situations in engaging, developing and promoting the well-being of
(WSH) framework and achieved bizSAFE without fear of reprisal. our workforce. This includes providing them with a decent
Level 3 certification by WSHC across livelihood and enhancing their ability and motivation to serve
The FairPrice WSH Committee is our customers better and fulfil our social mission.
our retail business, warehouses, central
composed of an equal number of
kitchen, institutional catering and
employees and management
camp operations. The bizSAFE Level 3
certification requires a risk management
representatives, as stipulated in the
Workplace Safety and Health Act. The Client to provide photo Making FairPrice group a better
audit at least once every three years.
committee convenes monthly to discuss place to work
Risk assessments in line with WSH matters relating to the safety and health
regulations are carried out in our of persons at work and recommend In line with our mission to make FairPrice Group a Great
operations. Contractors working at our improvements to promote a safe Place to Work, we introduced flexible working arrangements,
premises also have to complete risk workplace. Since July 2022, FairPrice such as working from home and flexible working hours, for
assessments and safe work procedure Union representatives are also invited office-based employees. Within the workplace, we optimised
prior to commencement of their work, to participate in the WSH committee workspaces to encourage collaboration and agile working.
including ensuring that their workers meeting to collaborate on improvements Food and beverage options through vending machines and
are adequately trained to safely perform to workplace safety and reduction of coffee machines were introduced to the office spaces. Supporting the health and
the work. The risk assessments are work injury cases. All WSH issues and Our total rewards approach to our employees’ remuneration
documented and communicated to improvements are shared with employees covers both compensation and benefits. In September 2022,
wellness of our people
employees and contractors while through daily work briefings, weekly we introduced an enhanced benefits programme for all full-time We recognise the importance of our employees’ physical and
appropriate control measures are tailored operation bulletins and on the intranet. FairPrice Group employees. The new benefits programme was mental well-being and have put in place several programmes
to specific work activities. developed in consultation with our leadership team, the union, to help them become healthier and find more balance
There were no work-related fatalities in
To build our risk management 2022. However, despite our best efforts and our employees through surveys and focus groups. between work and life.
competencies, appointed risk to prevent workplace injuries4, we saw The programme consists of two components: We reopened the gym facilities at FairPrice Hub and
management champions and risk four major injuries and 217 minor injuries. encourage our employees to exercise and stay active. The
assessment team leaders undergo training The work-related injuries were mainly facilities are open daily to accommodate different work
by a Ministry of Manpower-accredited attributed to slips, trips and falls, but no schedules.
bizSAFE-approved training organisation. incident warranted a significant monetary Flexible Benefits – Cash allowance
First aiders in their respective workplaces fine5. These incidents resulted in a major that can be used for general well-being, We support the national initiative ‘Eat with Your Family Day’
also attend occupational first-aider training injury rate of 3.4 and a minor injury rate such as health screenings, dental visits, and encourage our employees to leave work an hour early
and refresher courses regularly. All new of 187.86; both were lower than the
Certified bizSAFE Level 3 and optical, fitness and leisure needs. once every three months to enjoy dinner with their families.
hires at FairPrice stores are required overall national rates and the retail trade by Workplace Safety and This allowance is split into monthly Friday afternoons at FairPrice Group are meeting-free, so that
to complete a mandatory one-hour industry rates reported by the Ministry of Health Council (WSHC) payments via payroll and does not employees have the space to complete their work and enjoy
compliance to workplace safety and Manpower in 2022. require receipts, claims or more peace of mind during the weekends.
health policy and procedure e-learning approval processes.
We also organised a week-long FairPrice Group Wellness Bazaar,
session developed by NTUC Learning where employees participated in wellness workshops, fitness
Hub and FairPrice Retail Business WSH
Committee, in addition to the usual WSH Public health & safety Core Benefits – Employees’
healthcare needs like visits to the
workouts and on-site health screenings. For employees who
need professional support for their mental well-being, the ‘Care
induction training. We aim to provide a safe shopping and doctor, life insurance and personal Angel’ programme offers confidential counselling services.
FairPrice Group has a standard operating dining environment for our customers. accident insurance are covered.
procedure for workplace incident We have thus established a regular
reporting and investigation. All employees maintenance schedule for our in-
and contractors working at our premises store lifts and travellators. In addition, Recorded below-industry Furthermore, employees may opt to enrol their dependents
are to report any hazard and unsafe through daily work briefings and weekly workplace injury rates into coverage under the core benefits.
action or condition to their reporting operations bulletins, employees keep
Full-time employees can now have early release on the eves of
officers for immediate intervention. All health and safety best practices front
public holidays of their choice under enhanced paid time-off
near-misses and incidents reported are of mind. These practices include good
benefits. This is in addition to the benefits of family leave and
also registered in the on-line incident housekeeping to prevent fall hazards,
study leave.
report submissions. Our registered ensuring obstruction-free pathways and
in-house WSH officers aim to prevent preventing mosquito breeding. We also introduced the ‘One FPG Fairmily’ programme
accidents and quickly implement to promote functional collaboration between corporate
and operational staff members. The programme provides
employees in corporate functions with the opportunity to
4
The scope of workplace injury data covers FairPrice Group’s retail business only. support frontline employees anytime throughout the year.
5
A significant monetary fine is defined as a fine of more than S$500 per incident.
6
Major and minor injury rates are calculated per 100,000 workers employed for benchmarking with industry results reported by the Ministry of Manpower. We will
review additional metrics such as the number of hours worked to inform injury rate per million hours worked for future reporting.
Learning and development

FairPrice Group believes in continuously investing in
employees by enhancing their skills and career development More than 90,000 hours
through various learning and development opportunities. of training provided to
Training includes digital literacy, productivity optimisation and employees in 2022
people management. In 2022, we provided more than 90,000
hours of training to our employees, as compared to more than
55,000 hours in 2021.
Average number of training hours FairPrice Group

employees have undertaken:
Female Male
Executive Executive
9.8 8.7
Female Male
Non-executive Non-executive
5.1 7.2
Developing our workforce
As a responsible employer with a skills, enhance their productivity and Our staff are our most important asset and
workforce of over 13,000 employees, foster fulfilling careers. Through this we value their dedication and service. As
FairPrice Group ensures that staff welfare initiative, we also support the government’s
and benefits stay competitive and are transformation plan to develop a future- a provider of Everything Food, we want to
in line with economic and market ready retail sector that can adapt to move forward as one team and are therefore
conditions. changing trends, technological advances going the extra mile and extending the
and ever-changing consumer needs.
In September 2022, we took the lead in First in the retail sector initiative beyond our retail business to include
setting industry standards and uplifting In addition, FairPrice Group conducts to implement Progressive
lives by implementing the Progressive regular performance and career
employees across all our various businesses
Wage Model (PWM) across
Wage Model (PWM) across the Group. development reviews for all our employees. in FairPrice Group.
our entire business network
The PWM benefits over 10,000 non- Overall, 99 per cent7 of our employees
for over 10,000 non-
executive employees across all our received regular performance and career Vipul Chawla, Group CEO,
businesses and corporate functions. development reviews in 2022. executive staff
FairPrice Group
With the PWM framework in place, our 7
All employees including part-time workers receive
non-executive employees can upgrade performance reviews. 1 per cent of our employees
their skills and improve their productivity, are not part of the performance review due to
leading to potentially higher wages, attrition or new hires who are not part of the
and take better ownership of their performance review cycle.
career paths. By covering all our full-

time and part-time workers under the
PWM regardless of their nationalities,
we create opportunities for all, going
above and beyond the national PWM
requirements. We will invest about S$90
million to roll out the PWM over three
99%
years.
of our employees received
regular performance and
The PWM complements the Group’s career development reviews
holistic approach to developing our
workforce by promoting our employees’
lifelong learning to strengthen their
Figures shown in the charts are based on headcount at the end of the reporting year.
3%
A diverse and inclusive workforce 8% Part-time,
Temporary,
male 48% male
449
FairPrice Group is committed to being an and skills, regardless of whether they
41% 1,126 Full-time, 15%
equal-opportunity employer. We strive are covered by the collective bargaining female Part-time,
Permanent,
35 to create and promote a fair, inclusive
and progressive work environment.
agreements.
FairPrice Group’s workforce is diverse in
female
5,558 22%
6,554 female
1,970
employees were hired We value the varied experience and Temporary,

terms of age, gender, race, nationalities
through inclusive perspectives of a diverse workforce female
and abilities. In 2022, 87 per cent of our 2,966
and uphold our employees’ rights to be
employment programmes employees over the age of 63 years Total number of
free from discrimination. Therefore, our Total number of
remained employed, compared to 81 per employees by
Code of Conduct prohibits any form of employees by
cent in 2021.
discrimination in the workplace based employment type
We are also committed to creating employee contract
on gender, age, race, religion, marital and gender
status, political beliefs, sexual orientation, and maintaining a supportive work and gender
disability or nationality. environment where female employees
can succeed in their careers. Women
Employees experiencing discrimination
make up 63 per cent of our total
at the workplace can report their
workforce, and they also accounted for 29% 34%
grievance through our grievance Permanent,
Full-time,
53 per cent of our new hires in 2022. male
procedure for remediation. male
On our Board, we have three female 3,948
4,625
87 per cent of our employees are Directors out of 11 Board Directors. The
87% covered by collective bargaining
agreements with the Food, Drinks and
female representation on our Board is 27
per cent.
of our employees over Allied Workers Union, an affiliate of
We partner with SG Enable and
the age of 63 remained the National Trades Union Congress.
special education schools to train and 55%
Employees have access to the collective Non-executive,
employed in 2022, up hire people with special needs and/
bargaining agreement on the intranet, female Percentage of employees per employee
from 81 per cent in 2021 or disabilities. Currently, 35 of our 7,442
the terms of which govern wages, category and age group
benefits, employment terms and
employees were hired through our 29%
inclusive employment programmes. Non-executive,
grievance procedures. As a people- male
50%
focused employer, we offer fair and The Group does not hire casual workers; 3,981 39.5%
comparable working conditions and instead we engage 4,0928 temporary 40%
employees through third-party firms in

Percentage of
terms of employment for all our
employees based on their job scope frontline roles such as delivery personnel. employees by 30%
30.6%
employee category
8
Figure is based on head count accounted at the end of the reporting year of 2022. and gender 20%
There are no significant fluctuations of employees during this period. 8% 13.9%
10.3%
Executive, 10%
female 3.2% 2.5%
1,082
0%
< 30 years 30 - 50 years > 50 years
8%
Executive, Executive Non-executive
male
1,093
Total number and rate of new employee hires Total number and rate of employee turnover
by age group and gender by age group and gender
1,000 1,000
25% 22%
20%
800 21% 800
19%
17% 16% 16%
600 600 14%
12%
11%
400 400
7%
200 200
599 680 910 741 394 246
634 548 818 632 887 501
0 0
< 30 years 30 - 50 years > 50 years < 30 years 30 - 50 years > 50 years
Female Male Female Male

Nourishing lives FairPrice Foundation donated S$1.2 Supporting

through the million to kickstart the ‘Singapore disadvantaged youth
SUPPORTING ‘Singapore Red Red Cross–FairPrice Meals with Love’
programme. The programme aims to Cheers, FairPrice Foundation
LOCAL Cross–FairPrice
Meals with Love’
provide nutritious and healthy meals to and Yeo Hiap Seng partnered
for the eighth year running
COMMUNITIES
an estimated 2,400 individuals from 600
programme low-income families over a three-year to donate S$20,000 to
period. In addition, 30 FairPrice Group children from disadvantaged
employees volunteered to work with the families. This year, TOUCH
As a social enterprise, we support local beneficiaries as befrienders. Community Services
communities through all that we do. Apart has been selected as the
from the social benefits of our products and recipient to support its efforts
services, FairPrice Group also gives back to to empower children and
the society through FairPrice Foundation. We youth from disadvantaged
sustain the livelihoods of over 13,000 staff backgrounds.
members and provide business to more than
3,000 local suppliers.
Doing Good
Registered as a charity in 2008, FairPrice
Foundation is our philanthropic arm. In 2022,
donations were directed to three strategic
thrusts: supporting the poor and needy (84.3
S$1.2 million S$20,000
per cent); advancing workers’ welfare (8.5 donation from FairPrice
donation to TOUCH
per cent); and promoting nation-building and Foundation to the Singapore
Community Services
community bonding (7.2 per cent). FairPrice Red Cross
Foundation donated over S$6.3 million to the
community, and here are the highlights for
the year.
S$40,000 S$40,000
donation to the Singapore Indian Development donation to provide academic Over 100,000kW
Association (SINDA) to support the educational support to low-income families of energy saved
needs of its beneficiaries in the Muslim community
Celebrating the Festival Uplifting the lives FairPrice Foundation donated Adding energy-saving lights to two nursing homes
of Light and marking the of children from S$40,000 to Yayasan MENDAKI to
FairPrice Foundation donated S$178,000 to support the replacement
season of giving disadvantaged provide academic support to children
of 2,681 fluorescent lights with LED lights and the installation of 340
families with from low-income Muslim families
During Deepavali, FairPrice motion sensor lights at the Geylang East and Chai Chee Nursing
through its Ramadan outreach
Foundation donated MENDAKI Homes operated by NTUC Health.
initiative. This was double the amount
S$40,000 to the Singapore
donated in 2021. The energy savings at the two nursing homes is estimated to be
Indian Development
over 100,000kW annually. Given rising energy costs, these savings
Association (SINDA) to
would enable the two nursing homes to redeploy their funds to other
support the educational
purposes to benefit their residents.
needs of its beneficiaries.
This was double the amount
donated in 2021.
Client to provide photo
Raising funds for the Children’s Aid Enriching lives through the
Society through a charity car wash President’s Challenge 2022
FairPrice Group hosted our annual charity car FairPrice Foundation donated
wash event, held in partnership with Cheers S$300,000 to the President’s
and ExxonMobil to support children and youth Challenge 2022, supporting over 80
in need. Volunteers, which included our senior social service agencies to help low-
leadership team, raised a total of S$16,546 for income families.
the Children’s Aid Society from washing cars.
Image credit: The President’s Challenge
S$16,546 S$300,000
raised for the donated to the President’s
Children’s Aid Society Challenge 2022
7,000 needy families S$198,000 worth of S$520,000

received donations from donated from FairPrice Group
food donations contributed
‘FairPrice Walk for Rice’ and business partners through the
by our customers
‘Heartstrings Buy’ initiative
Promoting an active lifestyle among Supporting the Boys’ Brigade Supporting those in need
Singaporeans for a good cause ‘Share-A-Gift’ Project through the ComChest’s
Into its 14th year, the ‘FairPrice Walk For 22 years, FairPrice has supported the ‘Heartstrings Buy’ initiative
For Rice+ @ South East’ encourages Boys’ Brigade ‘Share-A-Gift’ Project. To FairPrice Foundation, FairPrice
Singaporeans to stay active by walking or kickstart the initiative in 2022, FairPrice Group and our business partners
running for a worthy cause. As part of this Foundation donated S$75,000 to the donated S$520,000 to the
initiative, FairPrice Foundation donated cause. After a six-week campaign, our ComChest’s ‘Heartstrings Buy’
500,000 bowls of white and brown rice and customers donated S$198,000 worth of initiative. The funds support more
50,000 bowls of instant oats to 7,000 needy food to help the less fortunate. than 100 social service agencies
families in the South East District. From and over 200 critical programmes
3 November 2022 to 31 January 2023, over empowering the lives of those
43,500 participants contributed more than in need, including children with
1,443,400 km mileage to the cause. special needs and youth-at-risk,
adults with disabilities, persons
with mental health conditions,
as well as seniors and families in
need of support.
Reuse and recycle for

a worthy cause More than 2,700
volunteers responded
to collect, sort and
Our flagship FairPrice Share-A-Textbook Project marked its organise textbooks
40th anniversary in 2022. The edition drew a record-breaking
number of volunteers; more than 2,700 volunteers from
community partners schools, the public and FairPrice Group
sorted and organised over 725,000 textbooks collected from
FairPrice outlets islandwide. The volunteers contributed over
16,200 hours to the project. Collected over 725,000
textbooks from the
Held in conjunction with the Share-A-Textbook Project, the community to benefit
second edition of the FairPrice Group Food-Innovation- 25,000 students from
Technology (FIT) Hackathon was launched. The FIT low-income families
Hackathon aims to encourage youths to positively impact
the environment and promote sustainable living. Over 55
teams signed up for the programme. The top 10 finalists had
the opportunity to refine and develop their solutions under
the guidance of industry practitioners over two days before
presenting their proposals for a more sustainable future to a
panel of industry experts. S$20,500 in prize money was given
out to the winning teams.
FairPrice Group
Food-Innovation-
Technology (FIT)
Hackathon
Promoting a culture of
volunteerism
With the relaxation of safe management measures, FairPrice

Group employees increased their in-person volunteer
efforts, ranging from befriending beneficiaries to packing
and distributing goodie packs and rations. We also extended
volunteering opportunities to employees’ family members so
they too could join us in doing good for the community and
participate in our sustainability efforts, such as planting trees.
Employee volunteers An additional 8,791 volunteer hours

contributed 743 hours in 2022, were contributed through the public
up from 222 hours in 2021 and community partners
Always for a
Greener World
Promoting a circular and
low carbon economy
OUR GOAL
Halve our carbon footprint and food
waste, and save 60 million plastic bags
by 2030
To build a sustainable future, we embrace eco-friendly

practices to reduce our environmental footprint,
promote sustainable production and consumption,
source responsibly, and provide opportunities for
young minds to co-create new possibilities for
our community.
Embracing Eco-Friendly Practices Conserving Water

for Climate Action Water is a crucial but limited resource
that must be protected, especially for
FairPrice Group is mindful of our and undertaking a year-long effort to
environmental impact as a major food baseline our Scope 1 and 2 emissions. water-stressed countries like Singapore.
retailer in Singapore. These exercises were critical for us We recognise our responsibility to
to understand our emission hotspots contribute to water conservation efforts
As we continue to fulfil our social in Singapore. Our business operations
and therefore identify strategic carbon
mandate of moderating the cost of living mainly use water for sanitisation and
reduction levers to complete our
in Singapore, we strive to reduce our product preparation. We installed
decarbonisation roadmap.
impact on the environment and promote water-saving fixtures to reduce water
a low carbon and circular economy. One As part of the exercise, we have in 2022
76%
consumption in 76 per cent of our retail
priority area is to reduce emissions from for the first time included emissions outlets. In 2022, a total of 1,142,468m3
our direct operations and supply chain. from back-up generator stationary of water14 purchased from Public Utilities
of stores were designed combustion and refrigerant top-ups in Board of Singapore was used for
In 2022, FairPrice Group partnered with
our reported Scope 1 emissions of 71,371 our operations.
with five eco-friendly Cycle & Carriage Singapore to add ten
tonnes12 of carbon dioxide equivalent
guidelines electric vans to our supply chain fleet.
(tCO2e). Our reported 2022 Scope Water used is from public utilities and data was
14
FairPrice Group also refitted two NTUC
2 emissions of 109,355 tCO2e13 also obtained through utility bills.
Health nursing homes with LED lights,
now account for previously excluded
saving an estimated over 100,000kW of
emissions from our Corporate Cheers
energy per year.
stores, Unity stores, camps operations,
The number of BCA Green Mark- Institutional Catering sites, and stores
certified retail stores has increased to
43, and 76 per cent of our stores are
operated by Shiok Retail Concept.
In addition, FairPrice Group is currently
Reducing Material Waste
designed according to the five eco-
working to quantify Scope 3 emissions
friendly guidelines9. From sourcing to retailing, packaging initiatives in place, we saved 57.9 million
from our value chain. We aim to share the
As symbolic support for climate action, established baseline for our greenhouse and food waste are the two main waste plastic bags in 2022.
streams that flow through our value
43 stores
we participated in Earth Hour, during gas target, as well as our decarbonisation In terms of tertiary packaging, we
which non-essential lights in all FairPrice roadmap with our stakeholders once chain.
recycled an estimated 13,033 tonnes
retail stores, distribution centres and ready in future reporting. Packaging protects the integrity of carton material, 167 tonnes of
achieved Building and FairPrice Hub were turned off between of products, prevents food waste, styrofoam boxes and 34 tonnes of
Construction Authority (BCA) 8:30 pm and 9:30 pm. 9
The five eco-friendly guidelines are: (1) All lighting
communicates essential product stretch film. In line with the Resource
used are LED; (2) Energy-efficient refrigeration
Green Mark certification Our energy consumption was system using automated temperature monitoring information and facilitates logistics, Sustainability Act, we exercised our
269,523,943 kWh10 coming from and energy-saving system, EC fan motor, electronic among other purposes. However, responsibility as retailers of regulated
57.9m
expansion valves, variable speed compressor,
purchased electricity. The amount of the irresponsible use and disposal of consumer products by setting up more
etc; (3) Zonal lighting circuit design; (4) Motion
solar power generated was 1,630,602 sensor installed for office preparation rooms, and packaging can adversely affect our than 120 sites to collect e-waste, such
kWh11, which was used to power storerooms; and (5) Use of water-efficient fittings. environment. as ICT equipment, batteries and lamps,
plastic bags were saved through
common facilities like lighting in 10
Data for electricity consumption was obtained for recycling.
bring-your-own-bag (BYOB) Across our extensive retail and online
FairPrice Hub. Additionally, our fuel from utility bills. Data now includes electricity
network, we looked for opportunities to In partnership with the Agency for
consumption was 3,869,196 litres of consumption from Corporate Cheers stores, Unity transactions in supermarkets
stores, camp operations, Institutional Catering and convenience stores influence more environmentally-friendly Science, Technology and Research
diesel fuel. sites, and stores operated by Shiok Retail Concept consumer behaviour. We created a (A*STAR), we launched BINgo–a smart
previously excluded in 2021.
To realise our target to halve our carbon series of social media posts on ideas bin designed to correct recycling
emissions by 2030 from the 2021
11
Data was obtained from FairPrice’s own meter reading. for repurposing packaging, which practices and improve recycling rates.
baseline, we have started working on 12
Scope 1 emissions consist of fuel consumption resonated with over 100,000 people. BINgo was funded by FairPrice’s
more complete energy use reporting from the fleet supporting our logistics movement, Sustainability Fund and developed
stationary combustion from back-up generators as In collaboration with the National
by A*STAR’s Singapore Institute of
well as refrigerant top-ups. They were calculated using Environment Agency (NEA) and
the GHG Protocol tool, which provides the quantity Manufacturing Technology (SIMTech).
Viddsee, we lent our support to Road
of carbon dioxide emissions in CO2e. FairPrice Group BINgo uses artificial intelligence (AI),
uses the operational control approach based on the
to Zero, a sustainability film programme
the Internet of Things (IoT) and sensors
GHG Protocol to calculate Scope 1 and 2 emissions. that offered young filmmakers the
to sort recyclables from waste, while
13
Scope 2 emissions are derived from electricity
opportunity to make short films
its interface educates the public on
consumption and cooling purposes. They were about waste reduction. Mentored by
recycling facts. BINgos were deployed
calculated using the electricity grid emission factor experienced filmmakers, the three
reported by the Energy Market Authority in 2021. successfully at AMK Hub, NEX and
winning youth filmmakers inspired
FairPrice Hub.
a rethink of habits with their views
FairPrice Group partnered with on waste. Moving forward, we will continue
Cycle & Carriage Singapore to add to establish strategic partnerships to
We also expanded the ‘No Plastic Bag’
ten electric vans to our supply chain explore solutions and opportunities to
initiative to all our convenience stores to
fleet. FairPrice Group also refitted reduce material waste as part of our
encourage more customers to use their
efforts to support Singapore’s Zero
two NTUC Health nursing homes own bags for shopping. With all these
Waste Masterplan.
with LED lights, saving an estimated
over 100,000kW of energy per year.
The ‘Great Taste Less Waste’

initiative received a refresh. Now
known as ‘Imperfect Fellas’, it
further reduced fruit waste by
offering blemished but otherwise
wholesome fruit for S$2 per
pack. This initiative prevented
about 1,119 tonnes of fruit from
going to waste.
Addressing Food Waste

FairPrice Group continues to support diverted about 46.6 tonnes of bread
The Food Bank Singapore and Food trimmings to partners that process them
from the Heart. In 2022, we donated into animal feed.
over S$243,000 worth of unsold food
In 2022, our supermarkets and
to more than 5,400 beneficiaries. The
pharmacies generated 3,374 tonnes of
refreshed ‘Great Taste Less Waste’
food waste, which measured 14.9 kg/
initiative (see page 72) prevented 1,119
sqm on the FairPrice Food Waste Index.
tonnes of food waste, an improvement
Our convenience stores contributed
from 1,033 tonnes diverted under this
118 tonnes of food waste, recording 8.2 More than S$243,000 worth
initiative last year.
kg/sqm on the index.
of unsold, wholesome
We also implemented other solutions
To meet our food waste reduction groceries was donated to
that helped reduce the amount of food
goals, we will continue to sharpen our The Food Bank Singapore
waste going to the landfill. More than
inventory management and improve our and Food from the Heart
10 retail outlets participated in food
handling processes to minimise waste.
waste segregation activities to digest or
compost food waste on site. Meanwhile,
the Institutional Catering Management
and Food Manufacturing Division
Upholding Responsible
Business Practices
Always for responsible
corporate citizenship
OUR GOAL
Ensure strong compliance, transparency
and responsible business practices in
our value chain
Strong governance and responsible business practices are

the bedrock to ensure the success of our environmental
and social efforts. We seek to work hand-in-hand
with our supply chain partners to accomplish our
social mission in an environmentally and socially
sustainable manner.
Maintaining Cyber Security and Customer Privacy Supply Chain Management

While we continue to improve our digital capability and Data Protection Act, we have multi-disciplinary specialists in our Our network of business partners spans more than 100 countries and markets worldwide, working hand in hand with us to
transform our customers’ experiences with digital solutions, we Data Protection Office to prevent data breaches. strengthen the resiliency of our global supply chain. Our suppliers range from farmers to manufacturers in various product
also take a proactive approach to mitigate cyber security risks categories that are retailed in our stores. Our strict Supplier Code of Conduct is governed by clear guidelines that define good
FairPrice Group also has a robust incident response framework in
and protect customer privacy. business practices to protect the interests of our customers and stakeholders. These guidelines are communicated to all our
place that ensures a quick, effective and orderly response to cyber
existing suppliers and to our new suppliers during onboarding. They establish expectations on:
Our NTUC Enterprise (NE) Digital team regularly disseminates security threats and suspicious activities. In 2022, we assisted
information to educate our employees on cyber security 51 customers who were unaware of a leak of their credentials
and its importance. Topics on recognising and avoiding from a third-party (non-FairPrice Group) source and the stolen
scams, phishing and ransomware, for example, are covered credentials have been used to amend their customer profiles and
through monthly quizzes, tips and a cyber security awareness make purchases. Our incident response procedure was activated
newsletter circulated via email and our internal chat platform. with reports made to the Singapore Police Force and the Personal
In addition, 439 employees received role-based training to be Data Protection Commission, and we advised the affected
equipped with the knowledge to keep our cyberspace secure. customers to do the same. Laws and regulations Ethics and integrity Occupational safety and Sustainability
Suppliers to comply with Suppliers to uphold health; product safety Suppliers to adopt
In 2022, we achieved a 6.95 per cent median phishing failure In 2022, we did not have any substantiated complaints relevant laws and regulations ethics and integrity in and quality sustainable business
rate against our goal of no more than a 20 per cent median concerning breaches of customer privacy or identified leaks, in the jurisdictions they their business conduct in Suppliers to observe practices and support our
phishing rate. thefts, or losses of customer data resulting from breach operate in alignment with FairPrice applicable laws for efforts towards a circular
of FairPrice Group’s own database. We are committed to Group’s ethical business product safety, as well as and low carbon economy
FairPrice Group has stringent measures to ensure that customer
continuously improve our system to maintain the performance standards including our occupational safety and
data remains safe. In addition to complying with the Personal
of our cyber security defences going forward. anti-corruption stance health in their activities
Observing Ethical Business Conduct Human rights and Confidentiality and Business continuity Implementation
employment practices data protection planning and compliance
Suppliers to respect Suppliers to honour terms Suppliers to implement Suppliers to demonstrate
FairPrice Group maintains a high standard of responsible business usage, disposal options, and sustainability certifications. Despite labour rights such as of non-disclosure and policies to mitigate that their policies and
conduct with employees, suppliers and affiliates. Upholding the having systems in place, we had non-compliance incidents those established in the confidentiality exposures to incidents procedures comply with our
highest standards of business ethics and corporate governance is involving product labeling which has been detailed on page 51. International Labour that may threaten Supplier Code of Conduct
essential for us to eliminate corruption and protect our ability to We reviewed our processes and took remedial actions to prevent Organisation’s Labour business continuity
continue serving our customers with affordable and quality food future recurrences. Standards
and products in compliance with applicable rules and regulations.
In 2022, two of our former employees were formally charged
To safeguard the interests of FairPrice Group and our affiliates,
in court for conspiring to corruptly obtain bribes from fish
we put in place a whistleblowing programme governed by the
suppliers15. FairPrice Group has zero tolerance for any behaviour
Whistleblowing Policy. To drive greater impact on our sustainability journey, we need our Furthermore, in 2022, we invested S$2.1 million to support
that violates its Code of Conduct. The FairPrice Group Code
suppliers to come on board. Preference is given to suppliers that our local small and medium enterprise (SME) partners through
The Whistleblowing Policy provides a safe environment for of Conduct lays down principles of personal and professional
adopt sustainable practices such as obtaining relevant sustainability the SME Suppliers Support and Development Programme
internal and external parties to raise genuine concerns about conduct, and we require all our employees to hold themselves
certifications for their products and not using hazardous materials (SSDP). The SSDP was first introduced in 2009 to help our
potential fraudulent and unethical misconduct and irregularities to these standards. All our employees are required to make
or practices that cause pollution. Apart from compliance SME partners overcome restructuring challenges and tide over
in its employees, suppliers or third parties relating to FairPrice annual acknowledgment to be in compliance with the Code of
with applicable laws, suppliers can also be assessed on their the global financial crisis. The assistance takes the form of
Group. The Internal Audit department governs the whistleblowing Conduct. Since this incident, we have also conducted thorough
environmental impact. accelerating payments with shorter payment terms, discounts
policy and manages the whistleblowing program. Where relevant, reviews of our procurement processes and where needed have
on listing fees, sharing industry insights and much more.
cases and investigation results will be presented to the Audit implemented actions to strengthen our controls and governance. FairPrice Group carries over 40 seafood products accredited
and Risk Committee and the Board. FairPrice Group is guided FPG remains committed to moderating the cost of living for all by the Marine Stewardship Council (MSC), Aquaculture We also held the 11th edition of the Made in Singapore Fair,
by the Employee Code of Conduct, Supplier Code of Conduct, Singaporeans. Stewardship Council (ASC) and Friends of the Sea. FairPrice which aims to spotlight local food manufacturing companies.
Fraud Risk Management Policy, Anti-Corruption Policy and other has also been a member of the Roundtable on Sustainable Palm Over 40 locally made products across different product
There were no legal actions for anti-competitive behaviour, Oil (RSPO) since 2018
categories were featured with discounts of up to 46 per cent.
governance policies to ensure responsible business operations.
antitrust and monopoly practices in 2022. In the area of
We carry out compliance checks including fraud risk assessment In addition, FairPrice has come on board Singapore Food
marketing communications, there were also no violations that
for operations annnually. Agency’s Retail Incubation Initiative as part of our support to
resulted in a penalty. The Supplier Code of Conduct was refreshed to include
FairPrice Group has processes in place to ensure that all products greater emphasis on sustainable practices the nation’s ‘30 by 30’ food security goal. This initiative gives
and its labels are in compliance with regulations. Proper labelling local farms the opportunity to gain hands-on experience
and marketing of the products we offer is important to enable selling produce at supermarkets, which helps businesses tackle
customers to make informed choices with regards to nutritional All 49 Housebrand dry paper products are 100 per cent teething challenges when entering the retail market.
value, food ingredient or chemical compositions, origins, price, certified by the Forest Stewardship Council (FSC). All national
brand paper products must be certified by FSC or an equivalent
organisation
The communication channels for reporting whistleblowing:

Email: whistleblow@fairprice.com.sg
Phone number: 9846 3830 / 6888 1882 89 per cent of our product suppliers are locally registered companies. They represent 94 per cent of our total spend.
Address by mailing: 1 Joo Koon Circle, #13-03, Singapore 629117. Attention to Head of Internal Audit.
Website: https://www.fairpricegroup.com.sg/contact-us/#whistleblowing
As of 10 April 2023, two former employees were served with a jail sentence and monetary penalty. We also terminated our business relations with the suppliers
15
offering bribes.
GRI Content Index Please refer to pages 46 to 47 for measures to prevent

and mitigate conflicts of interest at the Board.
FairPrice Group is transitioning our sustainability reporting disclosures to GRI 2021 standards this year and is committed to
progressively improve our disclosures and alignment to GRI 2021 standards. Information on the Board of Directors’ cross-board
memberships are provided in AR pages 26-29. Related
2-15 Conflicts of interest
party transactions are provided in our separate Financial
FairPrice Group has reported the information cited in this
Report pages 77 to 79. Please refer to Annual Report
Statement of use GRI content index for the period from 1 January 2022 to 31
page 34 for Founder, Institutional, and Ordinary
December 2022 with reference to the GRI Standards.
members shareholdings and the Financial Report for
GRI 1 used GRI 1: Foundation 2021 share capital information.
2-16 Communication of critical concerns Page 76
Collective knowledge of the highest
GENERAL DISCLOSURES 2-17
governance body
Pages 46 to 47
The Organisation and its reporting practices Evaluation of the performance of the
2-18 Pages 46 to 47
FairPrice Group is headquartered in Singapore and highest governance body
has operations in Singapore. Pages 46 to 47
2-1 Organisational details 2-19 Remuneration policies
Financial Report page 79
“About this report” section, page 82
2-20 Process to determine remuneration Pages 46 to 47
Entities included in the organisation’s
2-2 “About this report” section, page 82 Strategy, policy and practices
sustainability reporting
Statement on sustainable development
Reporting period, frequency and contact 2-22 Page 41
2-3 “About this report” section, page 82 strategy
point
2-23 Policy commitments Pages 60, 76 and 77
No restatements of information from previous
2-4 Restatements of information 2-24 Embedding policy commitment Pages 76 to 77
reporting periods have been made in this report.
2-5 External assurance No external assurance was sought for this report. 2-25 Processes to remediate negative impacts Pages 51, 60, 76
Activities and workers Mechanisms for seeking advice and
2-26 Page 76
raising concerns
FairPrice Group is active in the retail trade industry
primarily for food and consumer goods. For more Instances of non-compliance with laws and
information on our business activities, please refer to regulations resulting in significant fines are reported in
our corporate website at: https://www.fairpricegroup. page 51. FairPrice Group does not have any incidence
2-27 Compliance with laws and regulations
com.sg/our-businesses/. of non-compliance with laws and regulations
resulting in significant non-monetary sanctions in
FairPrice Group has a network of suppliers spanning FY2022.
over 100 countries and markets worldwide that 2-28 Membership associations Page 46
Activities, value chain and other business
GRI 2: General 2-6 supply the food and consumer goods sold at our
relationships Stakeholder engagement
Disclosures 2021 stores.
2-29 Approach to stakeholder engagement Page 45
Through the FairPrice Foundation, our registered
charity arm that is mainly funded by FairPrice Group, 2-30 Collective bargaining agreements Page 60
we share our profits with the community for good Material topics
(please refer to the FairPrice Foundation website for
GRI 3: Material 3-1 Process to determine material topics Page 42
more information: https://www.fairpricefoundation.
org/index.html). Topics 2021 3-2 List of material topics Page 42
We have a total of 13,598 employees based on Serving our customers
2-7 Employees headcount as of the end of 2022. Please refer to Upholding safety, product quality and service quality
pages 60 and 61 for more details.
GRI 3: Material
Governance 3-3 Management of material topics Pages 45, 50 to 51
Topics 2021
2-9 Governance structure and composition Annual Report (pages 26 to 30), pages 46 to 47, 83 Assessment of the health and safety
Nomination and selection of the highest 416-1 impacts of products and service Page 51
2-10 Pages 46 to 47 GRI 416: categories
governance body
Customer health
2-11 Chair of the highest governance body Annual Report (pages 26, 30) and safety 2016 Incidents of non-compliance concerning
416-2 the health and safety impacts of products Page 51
Role of the highest governance body in
2-12 Pages 46 to 47 and services
overseeing the management of impacts
Affordability for customers
Delegation of responsibility for managing
2-13 Pages 46 to 47 GRI 3: Material
impacts 3-3 Management of material topics Annual Report (pages 14 to 19), pages 45, 49, 52
Topics 2021
Role of the highest governance body in
2-14 Pages 46 to 47 GRI 203: Indirect
sustainability reporting
economic 203-2 Significant indirect economic impacts Annual Report (pages 14 to 19), page 52
impacts 2016
Customer health and nutrition Water

GRI 3: Material GRI 3: Material
3-3 Management of material topics Pages 49, 53 3-3 Management of material topics Pages 68, 71
Topics 2021 topics 2021
Supporting livelihoods and well-being GRI 303: Water
Health and safety and Effluents 303-3 Water Withdrawal Page 71
2018
GRI 3: Material
3-3 Management of material topics Pages 55, 56 Waste management
Topics 2021
403-1 OHS Management system Page 56 GRI 3: Material
3-3 Management of material topics Pages 68, 71 to 73
topics 2021
Hazard identification, risk assessment &
403-2 Page 56 Waste generation and significant waste-
incident investigation 306-1 Pages 71 to 73
GRI 403: related impacts
403-3 Occupational health services Page 56
Occupational GRI 306: Waste Management of significant waste related
Worker participation, consultation, and 306-2 Pages 71 to 73
Health and 2020 impacts
Safety 2018 403-4 communication on occupational health Page 56
and safety 306-3 Waste generated Pages 71 to 73
403-5 Worker training on OHS Page 56 306-4 Waste diverted from disposal Pages 71 to 73
403-9 Work-related injuries Page 56 Responsible business practices
Employee engagement, well-being, and development Cyber security and data protection

3-3 Management of material topics Pages 55, 57 to 59, 61 3-3 Management of material topics Page 76
Topics 2021 Topics 2021
New employee hires and employee GRI 418: Substantiated complaints concerning
401-1 Page 61 Customer 418-1 breaches of customer privacy and losses Page 76
GRI 401: turnover
Privacy 2016 of customer data
Employment Benefits provided to full-time employees
2016 401-2 that are not provided to temporary or Page 57 Ethical business conduct
part-time employees GRI 3: Material
3-3 Management of material topics Page 76
GRI 403: Topics 2021
FairPrice Group provides healthcare to all employees
Occupational Operations assessed for risks related to
403-6 Promotion of worker health as required by law. Please refer to page 57 for 205-1 Page 76
Health and corruption
enhanced benefits for full time employees.
Safety 2018 GRI 205: Anti- Communication and training about anti-
205-2 Pages 76 to 77
Average hours of training per year per Corruption 2016 corruption policies and procedures
404-1 Page 59
employee Confirmed incidents of corruption and
205-3 Page 76
GRI 404: Programs for upgrading employee skills actions taken
404-2 Page 59
Training and and transition assistance programs GRI 206: Anti- Legal actions for anti-competitive
Education 2016 Percentage of employees receiving competitive 206-1 behavior, anti-trust, and monopoly Page 76
404-3 regular performance and career Page 58 behavior practices
development reviews Requirements for product and service
417-1 Page 76
Diverse and inclusive workforce information and labelling
GRI 417:
GRI 3: Material Incidents of non-compliance concerning
3-3 Management of material topics Pages 55, 60 Marketing and
Topics 2021 417-2 product and service information and Pages 51, 76
labelling
GRI 405: labeling
Diversity of governance bodies and 2016
Diversity & Equal 405-1 Pages 60 to 61 Incidents of non-compliance concerning
employees 417-3 Page 76
Opportunity marketing communications
Supporting local communities Supply chain management
3-3 Management of material topics Pages 45, 55, 62 to 67 3-3 Management of material topics Pages 45, 77
Topics 2021 Topics 2021
Promoting a circular and low carbon economy GRI 204:
Energy use and greenhouse gas emissions Procurement 204-1 Proportion of spending on local suppliers Page 77
Practices 2016
GRI 3: Material
3-3 Management of material topics Pages 68, 70 GRI 403:
topics 2021 Prevention and mitigation of
Occupational
GRI 302: Energy Energy consumption within the 403-7 occupational health and safety impacts Page 77
302-1 Page 70 Health and
2016 organisation directly linked by business relationships
Safety 2018
GRI 305: 305-1 Direct GHG emissions (Scope 1) Page 70 GRI 308: FairPrice Group screens supplier products using
Emissions 2016 305-2 Energy indirect GHG emissions (Scope 2) Page 70 Supplier New suppliers that were screened using relevant sustainable certifications, where applicable.
308-1
Environmental environmental criteria Please refer to page 77 for examples of sustainable
Assessment 2016 certifications considered for selected products.
Corporate
Information
BOARD OF DIRECTORS SUSTAINABILITY COMMITTEE REGISTERED ADDRESSES
Mr Kee Teck Koon (Chairman) Mr Robert Yap (Chairman) HEADQUARTERS

Mr Seah Kian Peng (Deputy Chairman) Mr Seah Kian Peng
Mr Ronald Ong Mr Ho Wah Lee NTUC Fairprice Co-operative Ltd
Mr Albert Cheng Mr Lee Seow Hiang No. 1 Joo Koon Circle
Ms Lim Sau Hoong Ms Lim Sau Hoong #13-01 FairPrice Hub
Ms Kristy Tan Singapore 629117
Mr Lee Seow Hiang Mr Edmund Lam (Secretary) Tel: (65) 6888 1888
Mr Ho Wah Lee Fax: (65) 6397 4001
Ms Tan Hwee Bin NTUC FAIRPRICE Website: www.fairpricegroup.com.sg
Mr Ong Hwee Liang FOUNDATION LIMITED
Mr Robert Yap Kopitiam Investment Pte Ltd
Mr Seah Kian Peng (Chairman) No. 1 Joo Koon Circle
Mr Vipul Chawla (Secretary) Ms Lim Sau Hoong #13-01 FairPrice Hub
Ms Kristy Tan Singapore 629117
SENIOR ADVISOR Mr Ong Hwee Liang Tel: (65) 6888 1888
Fax: (65) 6397 4001
Mr Edmund Lam (Secretary) Website: www.kopitiam.biz
Mr Bobby Chin
SECRETARIAT NTUC Foodfare Co-operative Ltd

AUDIT & RISK COMMITTEE (“ARC”)
10 Senoko Way Singapore 758031
Tel: (65) 6550 6500
Mr Ho Wah Lee (Chairman) Mr Edmund Lam, Head (Legal) Fax: (65) 6752 8411
Ms Kristy Tan Website: www.foodfare.com.sg
Ms Tan Hwee Bin UNION
Mr Robert Yap Food, Drinks and Allied Workers’ NTUC Link Pte Ltd
Union: Robinson 77
Ms Cheah Yee Hooi (Secretary) Ms Cheong Ai Hung Julie (President) 77 Robinson Road #02-01
Mr Tan Hock Soon (General Secretary) Singapore 068896
NOMINATING & REMUNERATION Ms Toh Hwee Tin (Executive Secretary) Tel: 6380 5858
COMMITTEE Website: https://link.sg
FairPrice – Union Branch Committee:
Mr Lim Wen Sheng (Chairman)
Mr Kee Teck Koon (Chairman)
Mr Yeo Soon Hock (Secretary)
Mr Seah Kian Peng
Mr Kee Yew Chye (Treasurer)
Mr Albert Cheng
ABOUT THIS REPORT Mr Ronald Ong

Ms Tan Hwee Bin
NTUC Fairprice Co-operative Limited and our subsidiaries (FairPrice Group) are pleased to present our sustainability report. Ms Theresa Soikkeli (Secretary)
Published on 21 April 2023 and aligned with the Group’s financial reporting period, this report covers the period 1 January to 31
December 2022. The scope of the report focuses on the sustainability activities of the Group’s core Singapore operations, which EXECUTIVE COMMITTEE
include NTUC Fairprice Co-operative Limited and the following subsidiaries: NTUC Foodfare Co-operative Limited, Kopitiam
Investment Pte Ltd, Cheers Holdings (2004) Pte Ltd, NTUC Link Private Limited, Grocery Logistics of Singapore Pte Ltd, Origins
Healthcare Pte Ltd, NTUC Entreprise Nexus Co-operative Limited and Cleaning Concept Pte Ltd.16 Mr Kee Teck Koon (Chairman)
Mr Seah Kian Peng
Mr Albert Cheng
This report was prepared with reference to GRI Standards 2021. No external assurance was sought for this report. We welcome Mr Lee Seow Hiang
feedback from our stakeholders to help us further our sustainability journey. Please contact us at csr@fairprice.com.sg. Mr Ong Hwee Liang
Mr Ronald Ong
No adjustment to account for ownership interest has been made in consolidating the information. For the full list of entities included in our financial report, please refer to
16
our financial report page 43 to 45. Mr Edmund Lam (Secretary)

84 FAIRPRICE GROUP

Sustanability Report For 2022

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Sustanability Report For 2022

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Here To Serve

ANNUAL AND SUSTAINABILITY

FairPrice Group 20 Serving the Community Better

at a Glance First in the retail

30 Principal Officers 38 Promoting A Circular and Low Carbon Economy

32 Awards and Accolades 2022

Saved about 1,119 tonnes of fruits from going to waste.

ASPIRE Business Philosophy

TO BUILD EVERYTHING FOOD

Joint Message from

We are constantly innovating–from optimising our supply

500 Supporting local to Seamless customer

Always here to set benchmarks for prices of

FairPrice Group offers the

Bringing greater value Helping our customers

Always rewarding with the

$ Catering to the next

Expanding our grocery range Senja Hawker Centre debuted

Thanks to a partnership with Coles Group, a leading Australian

Keeping abreast of lifestyle

FairPrice Finest at Ang Mo Kio 712 and The Centrepoint,

New Kopitiam Food Hall ‘Take A Break’ at Kopitiam

Foodies are spoilt for choice with a

MR DENNIS SEAH MS CHIA CHEY HUI MR ALVIN NEO

MR CHAN TEE SENG MS THERESA SOIKKELI MS ZENG QIAO JIA

MR TNG AH YIAM MR KENNETH TAN

Awards And Marketing Excellence Awards 2022 by Marketing-Interactive

FMCG Asia Awards 2022

Home Brand of the Year Award–Singapore Product Launch of the Year–Singapore

Singapore Business Review Awards 2022 NTUC FairPrice Foundation

Supply Chain Asia Awards

Singapore Retailers Association Excellent Service Awards (EXSA) 2022

2022 National Awards (COVID-19)

Influential Brands Awards President’s Certificate of Commendation

Supermarket Online Grocery Retailer Supermarket Private Label Awards

Retail Asia Awards Innovative Use of Virtual Platform (Bronze)

Founder, Institutional and Group Financials 2022

No. of Shares of S$1 each

Singapore Association of the Visually Handicapped 5,523

Ordinary Members (790,706 members) 117,176,058

Balance as at 31 December 2022 433,993,050

Always for Our Customers

Always for the Community

Always for a Greener World

build better capabilities and mitigate CHARTING A GREENER FUTURE

long-term value for our

Our Sustainability Approach

Materiality Approach and Process

• Safety and product quality

Strengthening our food resiliency will lay the

Upholding We safeguard the health and well-being

This year, we entered into a partnership with Coles Group to

Despite global economic uncertainties and supply chain

As a social enterprise, our community and employees are

Health and Safety Employee Engagement,

Learning and development

Average number of training hours FairPrice Group

career paths. By covering all our full-

employees were hired We value the varied experience and Temporary,

employees through third-party firms in

Female Male Female Male

Nourishing lives FairPrice Foundation donated S$1.2 Supporting