LISTENING TEST

Directions: In Part 1 of the test, you will be shown 6 photographs and hear four statements about each photograph. The statements will
be marked (A). (B), (C), and (D). All statements will be spoken only once and not written down. For each photograph, choose the
statement that accurately describes what can be seen in the photograph.

Look at a sample photograph.

Listen to the four statements.

Statement (C), “Palm-trees are planted along the waterfront.” is the most accurate description of what can be seen in the photograph.
Therefore, you should mark your answer choice (C).

This part will now start with Question 1. Select your answers as you listen.

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TOEIC. Part 1. Question 1-6.

1.

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TOEIC. Part 1. Question 1-6.

2.

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TOEIC. Part 1. Question 1-6.

3.

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TOEIC. Part 1. Question 1-6.

4.

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TOEIC. Part 1. Question 1-6.

5.

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TOEIC. Part 1. Question 1-6.

6.

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TOEIC. Part 2. Question 7-31.

PART 2

Directions: In Part 2 of the test, you will listen to 25 questions, each followed by three potential responses. The
responses will be marked (A), (B), and (C). All questions and responses will be spoken only once and not written down.
For each question, choose the response that accurately answers it.

This part will now start with Question 7. Select your answers as you listen.

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TOEIC. Part 2. Question 7-31.
7. Mark your answer on the answer sheet.
8. Mark your answer on the answer sheet.
9. Mark your answer on the answer sheet.
10. Mark your answer on the answer sheet.
11. Mark your answer on the answer sheet.
12. Mark your answer on the answer sheet.
13. Mark your answer on the answer sheet.
14. Mark your answer on the answer sheet.
15. Mark your answer on the answer sheet.
16. Mark your answer on the answer sheet.
17. Mark your answer on the answer sheet.
18. Mark your answer on the answer sheet.
19. Mark your answer on the answer sheet.
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20. Mark your answer on the answer sheet.
21. Mark your answer on the answer sheet.
22. Mark your answer on the answer sheet.
23. Mark your answer on the answer sheet.
24. Mark your answer on the answer sheet.
25. Mark your answer on the answer sheet.
26. Mark your answer on the answer sheet.
27. Mark your answer on the answer sheet.
28. Mark your answer on the answer sheet.
29. Mark your answer on the answer sheet.
30. Mark your answer on the answer sheet.
31. Mark your answer on the answer sheet.
TOEIC. Part 3. Question 32-70.

PART 3

Directions: In Part 3 of the test, you will listen to 13 conversations. Every conversation will be followed by three questions
about it. Each question will have four answer choices marked (A), (B), (C), and (D). Each conversation will be spoken only
once and not written out. For each question, choose the answer choice that accurately answers it.

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TOEIC. Part 3. Question 32-70.

32. Where does the conversation most likely take 35. Who most likely are the speakers?
place? (A) Cleaners
(A) At a library (B) Servers
(B) At a theater (C) Nutritionists
(C) At a museum (D) Food critics
(D) At a restaurant
36. Why will the man talk to some cooks?
33. What problem does the man mention? (A) To compliment their work
(A) A brochure contains an error. (B) To ask for some advice
(B) A shipment is late. (C) To change an assignment
(C) A guest list has been misplaced. (D) To update an order
(D) A computer is not working.
37. What does the man mean when he says,
34. What will the woman most likely do next? “I have tickets to a baseball game on Thursday”?
(A) Contact a coordinator (A) He cannot help the woman.
(B) Submit a work order (B) He has similar interests as the woman.
(C) Upload some images (C) He wants to invite the woman to an event.
(D) Purchase some supplies (D) He is concerned that tickets will sell out.

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TOEIC. Part 3. Question 32-70.

38. Why is the man calling? 41. Where are the speakers?
(A) To inquire about a job (A) At a supermarket
(B) To request a prescription (B) At a furniture store
(C) To ask about business hours (C) At a clothing retailer
(D) To reschedule an appointment (D) At an automobile repair shop

39. What does the woman say about Dr. Ramirez? 42. Why does Tom ask the woman for help?
(A) She is presenting at a conference next week. (A) A receipt is missing.
(B) She works at two different locations. (B) A computer is broken.
(C) She teaches at a medical school. (C) A warranty is expired.
(D) She usually does not work on Wednesdays. (D) An item is out of stock.

40. What does the woman give to the man? 43. What does the woman offer to do for the
(A) Directions to a medical center customer?
(B) A Web site address (A) Give him in-store credit
(C) A phone number (B) Check a storage room
(D) A cost estimate (C) Call another store
(D) Provide express delivery service

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TOEIC. Part 3. Question 32-70.

44. What will take place this year? 47. Where does the woman want to work?
(A) A corporate merger (A) At a factory
(B) A software update (B) At a restaurant
(C) A research study (C) At a fitness center
(D) An office relocation (D) At a clothing store

45. What problem does the man mention? 48. Why did the woman leave her previous job?
(A) Some paperwork has been lost (A) She began university studies.
(B) Some equipment is broken. (B) Her commute was too long.
(C) Some funding was not approved. (C) The company closed.
(D) Some designs were rejected. (D) The pay was low.

46. What will the woman do next? 49. What does the man explain to the woman?
(A) Revise a budget (A) There are evening shifts.
(B) Schedule a meeting (B) A uniform will be provided.
(C) Find some contact information (C) Training will be necessary.
(D) Hire a consultant (D) The company is very small.

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TOEIC. Part 3. Question 32-70.

50. Where are the speakers? 53. What does the woman ask the man to do?
(A) At a pharmacy (A) Review an order
(B) At a clothing store (B) Set up a computer
(C) At a dental clinic (C) Organize a conference
(D) At a fitness center (D) Contact a client

51. What does the woman explain to the man? 54. What will the man bring to the woman?
(A) He has missed an appointment. (A) A catalog
(B) A price has changed. (B) A calendar
(C) A business is closing soon. (C) A list of suppliers
(D) An item is not available. (D) A building directory

52. What does the man say he will do? 55. What does the woman plan to do next week?
(A) Complete a customer survey (A) Send out a newsletter
(B) Return another day (B) Sign a contract
(C) Look up some data (C) Go on a trip
(D) Pay with a credit card (D) Submit some slides

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TOEIC. Part 3. Question 32-70.
56. What are the speakers mainly discussing?
(A) A focus group
(B) Computer-use policies
(C) An upcoming merger
(D) Employee rewards
57. What does the man imply when he says, "You
spend more time with your team than I do"?
(A) The woman’s team requires more staff.
(B) The woman should schedule fewer meetings.
(C) The woman is the best person to decide.
(D) The woman should have noticed a mistake.
58. What does the man advise the woman to do next?
(A) Speak with a colleague
(B) Research a competitor
(C) Download an application
(D) Attend a seminar
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59. What field do the speakers most likely work in?
(A) Engineering
(B) Accounting
(C) Education
(D) Advertising
60. What problem is mentioned?
(A) A power cord is missing.
(B) A microphone is not functioning properly.
(C) A screen is not displaying an image.
(D) A battery is not charging.
61. What does the woman suggest doing?
(A) Using a different computer
(B) Moving to another room
(C) Postponing a demonstration
(D) Contacting technical support
TOEIC. Part 3. Question 32-70.

62. Where does the man work?

(A) At a furniture store
Locations and Hours (B) At a painting company
(C) At a bakery
(D) At a gym
Hannesville Avenue 7 A.M. — 7 P.M.
Greensboro Road 7 A.M. — 5 P.M.
Anderson Street 7 A.M. — 7 P.M. 63. What does the woman say is important?
Norrington Boulevard 7 A.M. — 6 P.M. (A) A healthy option
(B) A low price
(C) A fast delivery
(D) A specific decoration

64. Look at the graphic. Which location did the

woman call?
(A) Hannesville Avenue
(B) Greensboro Road
(C) Anderson Street
(D) Norrington Boulevard

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TOEIC. Part 3. Question 32-70.

65. What event are the speakers going to

attend?
Exit 2:
Cypress (A) A concert
Road (B) A marathon
(C) An art show
Exit 1: Exit 3: (D) A restaurant festival
Vine Street Valley Drive

66. Who most likely are the speakers?

Exit 4: (A) Chefs
Cedar (B) Musicians
Lane
(C) Investors
(D) Journalists

67. Look at the graphic. Which road will the

speakers take next?
(A) Vine Street
(B) Cypress Road
(C) Valley Drive
(D) Cedar Lane

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TOEIC. Part 3. Question 32-70.

68. What most likely is the woman’s job title?

(A) Custodian
(B) Locksmith
(C) Landscaper
(D) Parking attendant

69. Look at the graphic. Which door are the

speakers discussing?
(A) The North Door
(B) The East Door
(C) The South Door
(D) The West Door

70. What does the man remind the woman to do?

(A) Display her badge
(B) Store her belongings
(C) Submit her time sheet
(D) Validate her parking pass

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TOEIC. Part 4. Question 71-100.

PART 4

Directions: In Part 4 of the test, you will listen to 10 talks. Every talk will be followed by three questions about it. Each
question will have four answer choices marked (A), (B), (C), and (D). Each talk will be spoken only once and not written
out. For each question, choose the answer choice that accurately answers it.

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TOEIC. Part 4. Question 71-100.

71. What is the news report mainly about? 74. What will be installed this weekend?
(A) A museum exhibit (A) Drinking fountains
(B) A holiday parade (B) Videoconferencing equipment
(C) A building renovation (C) An air-conditioning system
(D) A sports competition (D) An alarm system

72. Who is Byron Lang? 75. According to the speaker, why is the change
(A) A travel agent being made?
(B) An architect (A) To reduce costs
(C) A city official (B) To increase comfort
(D) An athlete (C) To boost productivity
(D) To comply with guidelines
73. What does the speaker say will be provided
next year? 76. What should the listeners do before they leave
(A) Extra parking work on Friday?
(B) Weekend tours (A) Talk to their managers
(C) Souvenirs (B) Move their cars
(D) Job opportunities (C) Cover their desks
(D) Complete a questionnaire

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TOEIC. Part 4. Question 71-100.

77. Why has the speaker arranged the meeting? 80. What type of business created the tutorial?
(A) To go over sales data (A) A post office
(B) To distribute client information (B) A community college
(C) To give a demonstration (C) An electronics company
(D) To assign special projects (D) A paper goods manufacturer

78. What should the listeners assure clients 81. According to the speaker, what should the
about? listeners print out?
(A) Orders will be processed on time. (A) A shipping label
(B) Contracts will be mailed. (B) A manual
(C) Discounts will be applied. (C) An invoice
(D) Factory tours will be available. (D) Installation directions

79. What does the speaker imply when she says, 82. What does the speaker offer to the listeners?
“I had to read through the manual twice"? (A) A warranty
(A) A company policy is surprising. (B) A discount
(B) A publication may contain some errors. (C) Free accessories
(C) A manual was updated. (D) Express delivery
(D) A software program may be difficult to
learn.

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TOEIC. Part 4. Question 71-100.

83. What has the company decided to do? 86. What type of business does the speaker work in?
(A) Launch a Web site (A) Automobile sales
(B) Create a new type of beverage (B) Interior design
(C) Sell products in vending machines (C) Food distribution
(D) Advertise in sports magazines (D) Paper manufacturing

84. What did a survey indicate about customers? 87. According to the survey results, what do
(A) They prefer natural ingredients. customers like about the speaker's company?
(B) They make online purchases. (A) The quality of its products
(C) They like celebrity promotions. (B) The location of its branches
(D) They want lower prices. (C) Its dedication to customer satisfaction
(D) Its innovative advertisements
85. What are the listeners asked to do?
(A) Try a sample 88. What does the speaker imply when he says,
(B) Review a proposal "You're familiar with Fox International Deliveries,
(C) Submit suggestions aren't you"?
(D) Contact some customers (A) He wants to change service providers.
(B) He wants the listener to give a presentation.
(C) He wants to promote the listener to a new
role.
(D) He wants to merge with another company.

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TOEIC. Part 4. Question 71-100.

89. What is the speaker shopping for? 92. What industry does the speaker work in?
(A) Groceries (A) Electronics
(B) Kitchen appliances (B) Finance
(C) Sporting goods (C) Marketing
(D) Computer accessories (D) Tourism

90. What does the speaker mean when he says,
"it’s pretty far from here"?
(A) He is unable to complete a task today.
(B) He will need to borrow a car.
(C) He may be late for an appointment.
(D) He needs driving directions.
93. How does the speaker say she stays informed
about current trends?
(A) She follows social networking sites.
(B) She analyzes consumer reviews.
(C) She reads industry journals.
(D) She interviews movie stars.

91. What does the speaker ask the listener to do? 94. What does the speaker suggest changing?
(A) Print a document (A) Where to open a new office
(B) Address some letters (B) When to sell certain products
(C) Arrange an interview (C) How to arrange a display
(D) Process a refund (D) What brands to carry

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TOEIC. Part 4. Question 71-100.

95. Who most likely is the speaker?

(A) A park owner
LEBBINSVILLE AMUSEMENT PARK (B) A journalist
Grand Opening: August 12
(C) An electrician
(D) A graphic designer

96. Look at the graphic. Which special event

Special Events All Summer! was canceled?
Wednesdays Comedy Special (A) The Comedy Special
Thursdays Magic Show
Fridays Music Performance (B) The Magic Show
Saturdays Parade (C) The Music Performance
(D) The Parade

97. What will the speaker do this afternoon?

(A) Introduce a guest
(B) Show a video
(C) Describe a contest
(D) Make a phone call

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TOEIC. Part 4. Question 71-100.

Mon. Tues. Wed. Thurs. 98. What is the speaker concerned about?
8:00 Planning meeting (A) A short timeline
9:00 Work on Leadership Finish (B) An advertising campaign
budget training budget (C) Technical issues
report report
Presentation Directors'
(D) Inexperienced staff
10:00
strategy
meeting 99. Look at the graphic. When does the
1:00 Team speaker suggest meeting?
meeting
(A) On Monday
(B) On Tuesday
(C) On Wednesday
(D) On Thursday

100. What does the speaker ask the listener

to do?
(A) Finalize a construction schedule
(B) Review a budget
(C) Create a meeting agenda
(D) Call a potential client

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 TOEIC
READING
PRACTICE TEST

In the Reading test, you will read a variety of texts and answer several different types of reading comprehension questions.
The entire Reading test will last 75 minutes. There are three parts, and directions are given for each part. You are
encouraged to answer as many questions as possible within the time allowed.

You must mark your answers on the separate answer sheet. Do not write your answers in your test book.

PART 5

Directions: A word or phrase is missing in each of the sentences below. Four answer choices are given below each sentence.
Select the best answer to complete the sentence. Then mark (A), (B), (C), or (D) on your answer sheet.

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101. ------- the difference between the two brands is 104. The slow ------- of the fire department resulted in
small, most consumers purchase the cheaper one. severe damage to the building.
(A) Until (A) duration
(B) Because (B) response
(C) Before (C) treatment
(D) So (D) maintenance

102. Audience members were impressed that the 105. After hours of searching, the source of the water leak
question asked of the candidate was answered ------- . was ------- identified by the plumber.
(A) clearly (A) routinely
(B) clear (B) finally
(C) cleared (C) rarely
(D) clearing (D) strongly

103. In an attempt ------- sustainable energy, city officials 106. Please tell ------- that the workshop has been moved
have had solar panels affixed to some public buildings. to Conference Room 402.
(A) generates (A) whatever
(B) generated (B) themselves
(C) generating (C) everyone
(D) to generate (D) something

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107. Highway 16 was widened over the summer to ------- 110. To ensure that old appliances are disposed of
the heavier traffic that is using the roadway. properly, the city will offer free removal of these devices
(A) duplicate ------- April 2 and April 5.
(B) extend (A) into
(C) accommodate (B) from
(D) propose (C) until
(D) between
108. Meal vouchers were given to Beta Airways
passengers ------- were not able to depart on time 111. A buffet dinner is available to the guests, so they
because of a booking error. may eat ------- looks appetizing to them without having to
(A) when place an order.
(B) because (A) anyway
(C) recently (B) whatever
(D) who (C) wherever
(D) anything
109. The catalog for the gallery contains an accurate
------- of each piece of artwork that is offered for sale. 112. During the music festival, goods will be sold only by
(A) described ------- vendors who have registered with the planners.
(B) description (A) controversial
(C) descriptive (B) increased
(D) describes (C) confident
(D) approved
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113. The grocery store chain Refresh Foods has ------- in 116. The test will ------- prove whether or not the
organic products since it opened in 2001. patient has the disease.
(A) participated (A) like
(B) certified (B) liking
(C) specialized (C) likable
(D) admired (D) likely

114. The malfunction of the printer was ------- a 117. With over two hundred unique stores, the Plainview
component that had been inserted incorrectly during the Mall ------- millions of shoppers on an annual basis.
assembly process. (A) attracts
(A) due to (B) implements
(B) whereas (C) postpones
(C) as though (D) contributes
(D) instead of
118. The participants will be judged on ------
115. The proposed holiday schedule is ------- to most performance, and the winners will be announced later in
workers because they feel it is fair. the awards ceremony.
(A) acceptably (A) athletically
(B) accept (B) athletic
(C) acceptable (C) athletes
(D) accepting (D) athlete

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119. The York Foundation is an organization that has 122. ------- joined Vince’s Gym, Mr. Pinter could attend
been supporting ------- in medical technology for the group classes and health counseling sessions for free.
past decade. (A) Being
(A) to advance (B) Having
(B) advanced (C) To have
(C) advances (D) To be
(D) advancing
123. The best method for improving the ------- of your
120. ------- the volleyball tournament is held indoors or home at little cost is giving the exterior a fresh coat of
outdoors depends heavily on the weather forecast for paint.
that day. (A) privacy
(A) Because (B) appearance
(B) Although (C) control
(C) Whether (D) location
(D) Whereas
124. Marketers believed that if the packaging were more
121. The company was under investigation after several ------- colored, consumers might pay more attention to
former employees made allegations of unfair ------- . the product.
(A) compositions (A) variously
(B) assurances (B) vary
(C) momentums (C) various
(D) practices (D) variety
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125. The police officer directed the traffic ------- the 128. The restrooms on the second floor are -------
detour ramp so that drivers could find the route easily. unavailable because one of the sinks is being replaced.
(A) toward (A) temporarily
(B) like (B) previously
(C) of (C) respectively
(D) during (D) vitally

126. Employees are asked to pair up with another ------- 129. Because our sales representatives meet with high-
and check each other at the predetermined meeting level clients in the industry, ------- those with a
place during fire drills. professional manner will be considered for the position.
(A) reliance (A) only
(B) supervision (B) moreover
(C) colleague (C) except
(D) calculator (D) however

127. The car owner submitted ------- evidence of the 130. On next week’s radio program, our host will
damage along with a mechanic’s report to his insurance interview Kristen Dabney about her time working as an
company. ------- for a UN official.
(A) photographer (A) interpretation
(B) photographically (B) interpret
(C) photographic (C) interpreting
(D) photogenic (D) interpreter

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 PART 6

Directions: Read the texts that follow. A word, phrase, or sentence is missing in parts of each text. Four answer choices for
each question are given below the text. Select the best answer to complete the text. Then mark the letter (A), (B), (C), or (D)
on your answer sheet.

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Questions 131 to 134 refer to the following notice:
131. (A) is requesting
To: All Staff
(B) has requested
From: Michael Davis, Head Technician (C) have to request
(D) had to request
Subject: Network Upgrade
132. (A) Unfortunately
We regret to inform the staff that as of next week, from Monday the 13th of November (B) Therefore
(C) Regardless
to sometime midweek, the employee key card system will not be active. In order to get (D) Finally

into and out of the building, you will need to buzz security. In order to unlock, or lock, 133. (A) upon
any door, you will 131. assistance from the security team. (B) during
(C) before
The old system was reviewed and many vulnerabilities were discovered 132. , the (D) at

company has decided to replace the old system. This process should take three to 134. (A) The move from keys to keyless entry
should make the facility more secure.
four days. (B) We will be looking forward to seeing
As part of the process, new key cards will be issued to each member of the staff. Key you sometime next week.
(C) The security office is open 24 hours a
cards will be available for you to pick up from Wednesday, the 15th of November, in day.
(D) This is for product security.
the security office. Please, feel free to stop by any time 133. the day to collect yours.
134.
We apologize for any inconvenience this may cause.

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Questions 135 to 138 refer to the following notice:
135. (A) active
Music Teacher Needed (B) actived
(C) actively
(D) activated
Mike’s Music School is 135. seeking a new piano instructor for weekend and evening classes.
136.(A) Our company tries to work with
Mike’s Music School has been operating in the Central district since 1992. 136. Because of
outside communities.
this, we hope to hire a long-time resident of Central to join our team. Applicants should be (B) Our commitment to the community is
as important as our commitment to
well versed in 137. teaching techniques. If you are interested in 138. for the position, we will our students.
(C) Our company is unique and uses
be holding interviews and auditions this Saturday at 12:00 at our main studio on Elm Street strange instruments.
and Dupont Ave. (D) Our company is in a special location,
next to the auto service center.

137. (A) contemporary

(B) unknown
(C) strange
(D) boring

138. (A) apply

(B) applied
(C) applying
(D) to apply

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Questions 139 to 142 refer to the following advertisement:
139. (A) offers
Saldesta (B) sustains
(C) mitigates
Rest Your Mind and Body (D) maintains

It’s what you’ve been dreaming of. Peaceful sleep without a struggle is what you 140. (A) to approve
(B) approves
need. That’s what Saldesta 139. Saldesta helps people fall asleep quickly and stay (C) approving
(D) approved
asleep the entire night. It’s the only non-narcotic sleeping aid, and it’s 140. for
141.(A) So you can feel comfortable taking it
long-term use. 141. Talk to your doctor first before using sleeping aids for extended night after night.
(B) Talk to your doctor today to see if it’s
periods. Tonight, just close your eyes, and leave everything else to Saldesta.
right for you.
(C) This is the only stimulant approved
for prolonged use that is approved by
Find out how to improve your sleep at www.saldesta.com. Or call 1-800-Saldesta. the FDA.
(D) Enter this code for a free sample and
discounts.

Important Safety Information: Saldesta works quickly and should be taken right 142. (A) during
(B) around
142. bed. Be sure you have at least eight hours to devote to sleep before coming (C) before
(D) after
active. Do not use alcohol while taking Saldesta. Most sleep medication carries
some risk of dependency.

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Questions 143 to 146 refer to the following posting on a website:

Employee Message Board 143. (A) make

(B) plan
Request for Feedback (C) conceive
Posted by James Frohm, Human Resources Director (D) deliver

144. (A) comments

(B) suggestions
Hello colleagues, (C) spots
(D) suggested
The holiday season is fast approaching and we need to 143. our office party! There
145.(A) is a safe space for all customs and
have been several 144. for locations and themes made to me directly, but I wanted cultures
(B) stays open late on Tuesday
to invite everyone in the office to give me their feedback. All ideas are welcome,
(C) needs a new janitor
but I must remind everyone that our office. 145. Our party can include all forms of (D) will move next week

secular celebration, but out of respect for everyone, there may be no religious 146.(A) I look forward to your ideas and
enthusiasm.
themes. Please respond to me directly by e-mail at jamesfrohm@ccn.net, so I can (B) I’m look forward to your ideas and
enthusiasm.
get started making plans. 146. (C) I look forward to your undivided
attention.
(D) I hope you reply before its too late.

Sincerely,
James

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 PART 7

Directions: In this part you will read a selection of texts, such as magazine and newspaper articles, e-mails, and instant
messages. Each text or set of texts is followed by several questions. Select the best answer for each question and mark the
letter (A), (B), (C), or (D) on your answer sheet.

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Questions 147 - 148 refer to the following flyer.
147. What is indicated about TriStar Sports Gear?
(A) It is a family business.
TriStar Sports Gear (B) It is located next to a school.
5477 Fairmont Avenue (C) It holds a sale every year.
Bemidji, MN 56634 (D) It mainly sells weight training equipment.
218-555-3412
www.tristarsportsgear.com 148.How can customers receive a discount on athletic
shoes?
Summer sale from July 1 to July 14 (A) By buying more than two pairs
(B) By visiting on July 1
(C) By placing an order online
The school year has ended and summer has arrived. Stop by (D) By presenting a flyer
TriStar Sports Gear and take advantage of our huge annual
summer sale beginning this Friday. Now is the time to get ready
for summer fun. We will be selling jerseys from your favorite
sports teams for 20% off the original price. Also, if you buy two
pairs of athletic shoes, you can get the third pair at half price.
There is much more on sale, so please see the sale list on the
back page.

* Bring this flyer to our store and you can get a 10% discount on
all kinds of balls.

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Questions 149 - 150 refer to the following text message chain:
149.What kind of movie did Phyllis think the group
was going to see?
(A) Horror
(B) Sci-fi
(C) Comedy
19:01
Sylvia: What movie are we going to? (D) Romance

19:08 150.What does Jason mean when he texts, “I’m in!“ ?

Jason: The one we agreed on last night! (A) He wants to see the horror movie they agreed
on.
19:08
(B) He wants to be in a comedy movie.
Phyllis: Yeah, it looks sooooo good! I love horror
movies! (C) He wants to be included in the group.
(D) He wants to stay in his house tonight.
19:20
Bern:!!! What do you mean?? I thought we decided
on a comedy, the new one!

19:21
Sylvia: That's right! The comedy with Ruffle Yellow
Beard, the famous mime!

19:25
Jason: Comedy? I thought horror too, but I do love
Ruffle Yellow Beard. I'm in!

19:35
Phyllis: OK, comedy it is. Meet you outside the
theater at 10:00 P.M. SHARP!

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Questions 151 - 152 refer to the following article:
151.What is mentioned about the event?
(A) It is sponsored by the Egyptian government.
(B) It will feature an artifact exhibition.
Brixton Science Journal (C) It will be held in Egypt.
(D) It is already sold out.

152.What can be found on the library’s website?

O
n March 3, famed archeologist Douglas Price will be presenting on (A) An events calendar
the results of his year-long excavation of ancient burial sites in (B) A detailed map of the area
Egypt. The presentation will be held at the Brixton Public Library (C) Facts about ancient Egypt
(D) A guide to Egyptian food
beginning at 6:00 P.M.

Attendees are encouraged to come early in order to view some ancient

Egyptian tools and instruments that will be on display. These precious
items were retrieved by Mr. Price during his expedition to Egypt, and they
are truly one of a kind. They are believed to have been used for farming
by ancient Egyptian people.

Those who want to attend can reserve a seat by visiting

www.brixtonlibrary.com. You can also find more information concerning
Mr. Price’s most recent research on the website.

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Questions 153 - 154 refer to the following invitation:
153. What most likely is Spring Valley Center?
(A) A department store
(B) A conference center
(C) A logistics company
Spring Valley Center
(D) A business park

Grand Opening on Birch Street 154. Why is the event being held?
(A) To attract new employees to a company
Monday, February 23 (B) To schedule a sales conference
(C) To advertise commercial rental space
(D) To announce the opening of a shopping
Spring Valley Center of Spring Valley, California,
center
is happy to invite you to
tour our new office spaces available for rent!

All day Monday we will host an open house

and all are welcome to tour the premises.

Spring Valley Center is conveniently located off Highway 10.

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Questions 155 - 157 refer to the following article.
Lockland Business News
September 8 - - [1] - This comes as a
relief for residents on both sides of the
Canadian and American borders as
many shoppers from Lockland often
take the one-and-a half-hour drive into
Canada to shop at the Cashco warehouse
there. - [2] - This usually results in long
waits at the border and a very crowded
Canadian Cashco with more than half
the shoppers from across the border.
Many Canadian residents of Brentwood
are resentful of the large crowds in their
tiny town and Lockland residents have
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complained that the closest American
Cashco is located almost 5 hours away.
- [3] -"I'm very excited," said Lockland
resident Janice Burrows. "I heard it'll be
huge. Maybe Canadians might start
coming here to shop. But all kidding
aside, we've been petitioning for a
branch here for a long time." - [4] - The
new Lockland Cashco is rumored to
become one of the largest warehouses in
America with full petrol service, pet
center, restaurant, cafeterias, garden
center, and medical clinic.
155.What is the article about?
(A) The tension at the border
(B) The competition between neighboring
residents
(C) Cross-border shopping expeditions
(D) The opening of a new Cashco branch in the
near future
156.What is implied about Canadian residents?
(A) They want a Cashco branch.
(B) They dislike Americans coming to shop.
(C) They don’t like going to America.
(D) They have to travel far to get to a Cashco.
157. In which of the positions marked [1], [2], [3]
and [4] does the following sentence best
belong?
“A spokesperson for the wholesale giant
Cashco confirmed on Monday that a branch
will finally open in Lockland next month.”
(A) [1]
(B) [2]
(C) [3]
(D) [4]
Questions 158 - 160 refer to the following article.
Centerville County Shelter to Hold Marathon to Raise Money for the Homeless
A walking marathon will be held in
Centerville County next Saturday. All
proceeds from the event will be
donated to the Centerville County
Shelter. It is a public institution that
provides food, lodging, and support
services to the homeless, the elderly,
and anyone in need.
This will be the second time the event
will be held, and organizers expect
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more participants than they had last
year. This event is open to children
and adults of all ages. However,
children must be accompanied by an
adult family member at all times.
Centerville County Shelter was
founded in 1981 with the mission of
alleviating the hardships of
homelessness, poverty, and hunger.
158.Why most likely would someone register for
the event?
(A) To learn about staying fit
(B) To win a cash prize
(C) To apply for a job
(D) To contribute to the community
159.According to the article, who is not allowed to
participate in the event?
(A) Senior citizens
(B) Students with no student ID cards
(C) Unaccompanied children
(D) Foreign tourists
160.What is the main goal of the Centerville County
Shelter?
(A) To build affordable housing
(B) To provide basic necessities
(C) To train professional athletes
(D) To educate community members
Questions 161 - 164 refer to the following online chat discussion.
161.What is indicated about Winner’s Ale?
Molly Who wants to go to the victory parade tomorrow with me? (A) It is an old variety of beer.
(B) People don’t know about it yet.
Susan I will! I have been following this team all season! The games have (C) It is delicious.
(D) It is cheap.
been the best. And maybe their quarterback is the best the
school has ever had! It will be a great opportunity to network
162.What will the group most likely do next?
and promote our new brand of beer. Winner's Ale! (A) Report to corporate about Jeff
(B) Go to the victory parade
Jeff That might be fun. But I worry about our competitor and their (C) See a movie
contracts with the University and the stadium sponsorship. (D) Go dancing and drink Winner’s Ale

Molly Ahhhhhhh. True, I didn't think of that... Well, we could do it "off 163.What does Molly mean when she says, “off the
the record"... Hahaha. record”?
(A) An unreleased song
Susan Yeah right, if corporate finds out, we will be fired for sure... Or (B) A record is being kept of their events.
worse. (C) They won’t go and work officially.
(D) There is a clear recording of all events and
Jeff True true, but I still want to see the game and at least analyze they want it off.
our competitor's marketing strategy.
164.What is suggested about Jeff?
(A) He takes good notes.
Susan Good point Jeff; we will go but you better keep your mouth shut. (B) He likes to drink.
Jeff Thanks Susan, I will, so we'll all go and take notes right? (C) He likes to talk.
(D) He loves parades.

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Questions 165 - 167 refer to the following notice.
165.What is indicated about Lichtenberg Air?
(A) It is asking passengers to keep a baggage
limit.
(B) It is responding to customer complaints.
Lichtenberg Air (C) It has not increased its baggage fees for a
decade.
(D) It has added new destinations.
September 24
166.What is suggested about passengers?
To our passengers: (A) They are allowed to bring electronics.
(B) They can take one bag onto the plane without
Beginning October 1, Lichtenberg Air will ask passengers to pay an extra 20 any charge.
percent in baggage fees. As you know, the reason for this increase is (C) They must pay the increased airline ticket
because of the rising fuel costs. We regret that the baggage fees have to price from October 1.
(D) They can get a 20-percent discount next
be increased.
month.

However, passengers are still allowed to have one carry-on bag free of
charge. We would also like to emphasize that this has been the first
increase in baggage fees for Lichtenberg Air in ten years.
As always, our goal is to provide safe and reliable transportation at a
reasonable price. As the price of fuel lowers, we expect to eliminate the
fee increase.
167. According to the notice, what will happen when
the price of fuel drops?
(A) The stock price for Lichtenberg Air will
increase.
(B) Passengers will be offered gift certificates.
(C) More flight attendants will be employed.
(D) The extra charge will be waived.

We thank you for choosing Lichtenberg Air.

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Questions 168 - 171 refer to the following letter.
April 4 168.What can be inferred about Ms. Lynch?
Paula Lynch (A) She lives in Salem, Oregon.
344 Culler Boulevard, Ellie, MN 42195 (B) She can speak a second language.
(C) She is a motivational speaker.
Dear Ms. Lynch, (D) She is a conference organizer.

We are pleased that you have accepted our request to give a presentation at this year's Conference for 169.What is the purpose of the conference?
Second Language Education. As you know, this conference will gather teachers of German, French, (A) To attract foreign investment
Chinese, and many other languages in one place to share classroom techniques and approaches. Aside (B) To share teaching methods
from attending workshops and seminars, attendees will have ample opportunities to converse and (C) To set curriculum standards
network at a variety of events. This is an opportunity not to be missed. (D) To establish a charitable foundation

This year's conference will be held at the Wilson Convention Center in Salem, Oregon. It will begin on 170.When must speakers return borrowed supplies?
Thursday, July 12, and last through Sunday, July 16. If requested, a laptop and other equipment can be (A) April 4
loaned to speakers to be used during the conference. Any borrowed supplies must be returned on the (B) April 10
final day of the conference. In addition to your payment for speaking, all speakers are also allowed to (C) July 12
attend any other workshops and seminars free of charge. (D) July 16

Please notify us of your detailed travel itinerary. One of our staff members will arrive in a car at the 171.What is Ms. Lynch asked to inform Mr. Klein
airport to meet you and give you a ride to the venue. Please call our office at (456) 555-1345 to give this about?
information before April 10. (A) When she will arrive
(B) What supplies she will need
We are looking forward to seeing you at the conference. (C) What room she will use
(D) Who will accompany her
Sincerely,
Dirk Klein
Conference Organizer
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Questions 172 - 175 refer to the following letter.
Bandit Pharmaceuticals 172.Why did Ms. Noonan send a letter to Mr. Jean?
255 Highway Road (A) To give him details about the job interview’s
Boston, MA 48573 place and time
April 23 (B) To give him information about his first day of
Mr. Timothy Jean work
6844 Sylvia Place (C) To provide information about available places
Fresno, CA 97658 for rent
(D) To confirm whether he would accept the job
Dear Mr. Jean,
173.What did Ms. Noonan sent with the letter?
We at Bandit Pharmaceuticals are delighted you have accepted the position of research assistant. (A) Telephone numbers
You will begin work on May 5. The first day will be an orientation for all new hires with a (B) A copy of the contract
workplace safety workshop, a seminar explaining your responsibilities on the job, and a tour of the (C) Contact information of company employees
facilities. - (1] - (D) A schedule

Because you are coming in from out of town, we would like to make your move as smooth a 174.The phrase “settle into" in the second paragraph
transition as possible. We understand that you will be arriving on April 29th and staying at the is closest in meaning to:
Boston Family Inn for a few days. The inn is about a 10-minute taxi drive to the Bandit (A) Look for
Pharmaceutical Headquarters. - (2) - You can go to the front desk at the main lobby and ask for (B) Explore
Ms. Jenna Rhimes in human resources. She will help new out-of-town employees settle into the (C) Become comfortable in
city and answer any questions you may have. I have also attached telephone numbers for places (D) Navigate within
and organizations that may be relevant for your move here. - [3] -
175.In which of the positions marked [1], [2], [3] and
If you have any further questions or concerns, please feel free to call me at 555-1234 during my [4] does the following sentence belong?
office hours Mondays to Fridays from 9:00 A.M. to 7:00 P.M. - (4) - Best of luck with your move
here and I will see you on May 5. "Your laboratory manager will give you further
details after the first day.”
Sincerely, Ms. Noonan. (A) [1] (B) [2] (C) [3] (D) [4]
 176.According to the web page, what must scholarship recipients
Questions 176 - 180 refer to the following web page and e-mail.
do?
(A) Keep track of monthly expenses
(B) Write a research paper
Blackrock Education Foundation (C) Submit an annual report
(D) Take an entrance examination
HOME ABOUT NEWS RESOURCES CONTACT
177. What is indicated about the scholarship applications?
February 10 (A) They will be received by mid-April.
Language Scholarship (B) They will be accepted only if requirements are met.
(C) They will be reviewed and selected by German professors.
The Blackrock Education Foundation would like to announce that we will begin taking (D) They must be submitted online.
applications for the 24th German Language Scholarship starting March 10 and ending on
March 31. Applicants from diverse backgrounds are encouraged to apply. To qualify for the
178.In the web page, the word “proficiency” in paragraph 1, line 6,
scholarship, applicants must:
is closest in meaning to
- be currently enrolled in a master's program (A) system
- prove advanced proficiency in the German language (B) practice
- submit a complete health check (C) experience
- submit a recommendation from a previous language instructor (D) mastery
The German Language scholarship is intended for students who already speak German at an
179. What is the purpose of the e-mail?
advanced level. Therefore, this scholarship is for students who plan to use the German
(A) To confirm a departure date
language to study in Germany in the near future.
(B) To schedule an interview
Recipients of the scholarship must complete monthly progress reports, submit all monthly (C) To give some information to a scholarship winner
expenses to the foundation, and maintain a B+ grade average. (D) To enroll in required courses in a university in Germany
Applications can be downloaded under the RESOURCES tab on our website. Please submit all 180. What is suggested about Mr. Porter?
necessary materials to Mr. Hans Richter, Blackrock Education Foundation Director. The
(A) He worked at the Blackrock Foundation
address is 459 Pearson Road, Chicago, IL 60616. The review and selection process will take
(B) He is an entrepreneur working in Germany.
approximately two weeks. Any application with incomplete or missing documents will be
rejected without exception. Results will be released on April 15. (C) He has a good command of German.
(D) He wants to be a language instructor.

Questions 176 - 180 refer to the following web page and e-mail.
To: Clint Porter <cporter@umc.com>
From: Hans Richter <richter@blackrockedu.com>
Date: April 15
Subject: Blackrock Scholarship
Attachment: Scholarship_information
Dear Mr. Porter,
I would like to congratulate you as a recipient of the 24th
German Language Scholarship. As a recipient of the scholarship,
your travel expenses to Germany, tuition fee, and living
expenses will all be supplied for the duration of one year.
Attached is a booklet containing information on scholarship
regulations and requirements. Please make sure to read it
carefully. If you have any questions or concerns, feel free to
contact me. I will be e-mailing you within the next week with
specific details for how to prepare for your upcoming studies.
Thanks,
Hans Richter
Director, Blackrock Education Foundation
176.According to the web page, what must scholarship recipients
do?
(A) Keep track of monthly expenses
(B) Write a research paper
(C) Submit an annual report
(D) Take an entrance examination
177. What is indicated about the scholarship applications?
(A) They will be received by mid-April.
(B) They will be accepted only if requirements are met.
(C) They will be reviewed and selected by German professors.
(D) They must be submitted online.
178.In the web page, the word “proficiency” in paragraph 1, line 6, is
closest in meaning to
(A) system
(B) practice
(C) experience
(D) mastery
179. What is the purpose of the e-mail?
(A) To confirm a departure date
(B) To schedule an interview
(C) To give some information to a scholarship winner
(D) To enroll in required courses in a university in Germany
180. What is suggested about Mr. Porter?
(A) He worked at the Blackrock Foundation
(B) He is an entrepreneur working in Germany.
(C) He has a good command of German.
(D) He wants to be a language instructor.
Questions 181 - 185 refer to the following invoice and letter. 181.According lo the invoice, what amount Is due by April 1?
(A) $20
(B) $90
(C) $95
Sunny Day Cleaning (D) $190
The only choice for your professional cleaning
182.What service was NOT provided to Randall Auto Body?
Bill to: Randall Auto Body Invoice #: 2348 Date: March 3 (A) Window care
957 Pacific Trail Rd. (B) Floor care
Troutdale, Oregon 97055 (C) Furniture care
(D) Carpet care
Date Description of Service Amount
183.Why did Ms. Collins write a letter?
Full-office cleaning (Including: 3 (A) The cleaning service missed an appointment.
February 5 rooms, 2 bathrooms, windows, $95 (B) She was overcharged for a service.
carpet deep clean, furniture) (C) The cleaning service added an extra fee to her bill.
Full-office cleaning (Including: 3 (D) She would like to renew her contract.
February 19 rooms, 2 bathrooms, windows, $95
carpet deep clean, furniture) 184. What is implied about Sunny Day Cleaning?
(A) They provide decent service.
(B) They are often late to appointments.
Total: $190
(C) They frequently overcharge their clients.
*Payments received after April 1 will be subject to a $20 late charge.
(D) They offer late payment options.
Sunny Day Cleaning
283 Main St. 185. What did Ms. Collins send besides her letter?
Troutdale, Oregon 97055 (A) A coupon for auto repairs
(B) A copy of an e-mail
Questions or Additional Services: Please call 1-345-737-2209. (C) A signed contract
(D) A check for the amount due

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Questions 181 - 185 refer to the following invoice and letter. 181.According lo the invoice, what amount Is due by April 1?
(A) $20
March 8 (B) $90
(C) $95
Dear Sunny Day Cleaning, (D) $190

I received your invoice for the services we received in February, which I 182.What service was NOT provided to Randall Auto Body?
(A) Window care
have to say were excellent. I see we were charged $95 dollars for each (B) Floor care
time you serviced our offices. This Is what we had initially agreed upon (C) Furniture care
and have been paying for your services since last year at this time. (D) Carpet care
However, Rod Sanford told me we'd be receiving a $5 discount each time
183.Why did Ms. Collins write a letter?
you visited us because we have arranged for you to clean our other (A) The cleaning service missed an appointment.
location just off of Hwy. 26. He said that this new price would be starting (B) She was overcharged for a service.
in February. I have included a copy of the e-mail Rod Sanford sent me. (C) The cleaning service added an extra fee to her bill.
(D) She would like to renew her contract.
Could you please adjust the price to reflect the new agreement and send
us a new bill? I’d appreciate it. We look forward to seeing you again. 184. What is implied about Sunny Day Cleaning?
(A) They provide decent service.
Thank you for your assistance, (B) They are often late to appointments.
(C) They frequently overcharge their clients.
(D) They offer late payment options.
Patricia Collins
185. What did Ms. Collins send besides her letter?
(A) A coupon for auto repairs
Manager (B) A copy of an e-mail
Randall Auto Body (C) A signed contract
(D) A check for the amount due

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Questions 186 - 190 refer to the following article, web page and certificate.
Respite for Commuters
A new ride-sharing app is gaining in
popularity as bus and taxi fees
continue to rise and commuters
continue to look for more efficient
routes. Jordan Mills, a small
business owner who commutes into
downtown from his home in
Brentwood has to transfer buses
twice, then, take the subway to get
to his workplace. Not only did he
find the commute quite costly and
uncomfortable in the rush-hour
crowds, he found it time-
consuming. But with the availability
of the new app Freewheel, he found
that he saved time and money with
a quick ride available within 5
minutes of flagging for a ride from
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any location he was at. "This is
definitely the future of
transportation," said Jordan. "I can't
get to work and back any other way
now."
Jordan Mills isn't the only commuter
who feels this way. An estimated
2000 new commuters in the city of
Sherwood alone are expected to use
the ride-sharing app within the next
year and almost 500 new drivers
have signed up to the program.
Freewheel is available for download
at the Freewheel website and at
Miniapp.com and Amacom.com.
186.How are Jordan Mills and Michael Owens similar?
(A) Both started technology companies.
(B) Both wanted an efficient way to commute.
(C) Both were employed in public transportation.
(D) Both won awards for their achievements.
187. What is indicated about Freewheel?
(A) It started out small.
(B) It is an international company.
(C) It employs bus drivers.
(D) It is good for the environment.
188.What is most likely true about Michael Owens?
(A) He dislikes driving.
(B) He owns a taxi company.
(C) He wants to expand his business.
(D) He has met Jordan Mills.
189. The word “respite” in the title of the article is closest in
meaning to
(A) Employment
(B) Immunity
(C) A refund
(D) A break
190. What is the certificate awarding?
(A) The best drivers
(B) Environmental efforts
(C) A good idea
(D) The highest-earning company
Questions 186 - 190 refer to the following article, web page and certificate. 186.How are Jordan Mills and Michael Owens similar?
(A) Both started technology companies.
(B) Both wanted an efficient way to commute.
(C) Both were employed in public transportation.
(D) Both won awards for their achievements.

187. What is indicated about Freewheel?

www.freewheel.com/history
(A) It started out small.
(B) It is an international company.
The idea for Freewheel began when Michael Owens and his co-
(C) It employs bus drivers.
workers first started a carpooling program at the company they (D) It is good for the environment.
worked at. Owens had to transfer the subway three times and the
bus twice to get to work and although he could drive, the parking 188.What is most likely true about Michael Owens?
was limited. He managed the group by assigning different drivers and (A) He dislikes driving.
mapped out routes to each co-worker's homes. He created an app (B) He owns a taxi company.
that everyone could connect and communicate through so that the (C) He wants to expand his business.
(D) He has met Jordan Mills.
designated drivers and passengers could easily find each other. Five
years later, Freewheel is now a major company with tens of 189. The word “respite” in the title of the article is closest in
thousands of users, both drivers and commuters around the country. meaning to
(A) Employment
Freewheel is dedicated to keeping the cost of commuting down and (B) Immunity
the efficiency up. (C) A refund
(D) A break
In time, it hopes to bring its services to people around the world.
190. What is the certificate awarding?
(A) The best drivers
(B) Environmental efforts
(C) A good idea
(D) The highest-earning company
Questions 186 - 190 refer to the following article, web page and certificate.
Technology Initiatives
is proud to present the
New Innovation Award to:
Michael Owens, CEO of Freewheel
This award recognizes the innovation and creativity of new talent in
the technology industry. It also acknowledges the effort to help
consumers through the use of technology with a novel idea that
has transformed the transportation community.
186.How are Jordan Mills and Michael Owens similar?
(A) Both started technology companies.
(B) Both wanted an efficient way to commute.
(C) Both were employed in public transportation.
(D) Both won awards for their achievements.
187. What is indicated about Freewheel?
(A) It started out small.
(B) It is an international company.
(C) It employs bus drivers.
(D) It is good for the environment.
188.What is most likely true about Michael Owens?
(A) He dislikes driving.
(B) He owns a taxi company.
(C) He wants to expand his business.
(D) He has met Jordan Mills.

Susan Vaneer 189. The word “respite” in the title of the article is closest in
meaning to
(A) Employment
Executive Manager, Technology Initiatives
(B) Immunity
(C) A refund
(D) A break

190. What is the certificate awarding?

(A) The best drivers
(B) Environmental efforts
(C) A good idea
(D) The highest-earning company
 191.What job does Mr. Alberts have?
Questions 191 - 195 refer to the following e-mails. (A) President
(B) HR manager
To: Ken Alberts <kalberts@emergentsolutions.com> (C) CEO
(D) Account director
From: Clarissa Pierce <cpierce@actionservices.com>

Date: June 13 192.What is indicated about Action Services?

Subject: Shipping Contracts
Hello Mr. Alberts,
I am writing on behalf of my company, Action Services. Our
company specializes in creating personalized flower arrangements,
gift baskets, and novelty gifts. Recently we have been going over
our books and realized we were paying too much to our current
shipping company. We would be interested in offering you the
opportunity to take over our account if you could provide us with
some competitive rates. I have included a recent invoice of shipping
costs with our current carrier, Express Corp. If you feel that you
could beat their prices, we would like to try to work with you.
Please let me know what you think.
Sincerely,
Clarissa Pierce
Account Manager, Action Services
(A) They care about art.
(B) They are concerned about the environment.
(C) They need to sell more packages.
(D) Their old delivery service delivered packages to the
wrong address.
193.According to the e-mails, what can you infer?
(A) Emergent Solutions offers cheaper shipping costs
than Express Corp.
(B) Emergent Solutions will likely not be efficient.
(C) Emergent Solutions has a business ethics at odds
with Action Services.
(D) Action Services is in debt.
194.Why did Action Services contact Emergent Solutions?
(A) They needed new customers.
(B) They were spending too much on shipping.
(C) They wanted to expand their operation.
(D) They wanted to ship internationally.
195.What kind of business is Action Services?
(A) Technology consultants
(B) Leadership experts
(C) Hotel and resort specialists
(D) Florist and novelty suppliers
 191.What job does Mr. Alberts have?
Questions 191 - 195 refer to the following e-mails. (A) President
(B) HR manager
To: Clarissa Pierce <cpierce@actionservices.com> (C) CEO
(D) Account director
From: Ken Alberts <kalberts@emergentsolutions.com>

Date: June 14 192.What is indicated about Action Services?

Subject: Shipping Contracts
Dear Ms. Pierce,
Thank you for contacting us at Emergent Solutions. I have taken a
look at your invoice from your last bill from Express Corp. and I
believe that we can beat their prices. I would be happy to send over
my account director to try to tailor a delivery package that is
perfect for your needs. Since most of the shipping that you do is
within the state and composed of relatively small items, I believe
our express courier service will be perfect. We use fuel-efficient
hybrid vehicles to run our small deliveries and are able to pass the
savings on to our customers. As the Account Director, I look forward
to working with Action Services in the future.
Sincerely,
Ken Alberts
(A) They care about art.
(B) They are concerned about the environment.
(C) They need to sell more packages.
(D) Their old delivery service delivered packages to the
wrong address.
193.According to the e-mails, what can you infer?
(A) Emergent Solutions offers cheaper shipping costs
than Express Corp.
(B) Emergent Solutions will likely not be efficient.
(C) Emergent Solutions has a business ethics at odds
with Action Services.
(D) Action Services is in debt.
194.Why did Action Services contact Emergent Solutions?
(A) They needed new customers.
(B) They were spending too much on shipping.
(C) They wanted to expand their operation.
(D) They wanted to ship internationally.
195.What kind of business is Action Services?
(A) Technology consultants
(B) Leadership experts
(C) Hotel and resort specialists
(D) Florist and novelty suppliers
 191.What job does Mr. Alberts have?
Questions 191 - 195 refer to the following e-mails. (A) President
(B) HR manager
To: Ken Alberts <kalberts@emergentsolutions.com> (C) CEO
(D) Account director
From: Clarissa Pierce <cpierce@actionservices.com>

Date: June 16 192.What is indicated about Action Services?

(A) They care about art.
Subject: Shipping Contracts
(B) They are concerned about the environment.
(C) They need to sell more packages.
Mr. Alberts, (D) Their old delivery service delivered packages to the
wrong address.
This sounds amazing! You have no idea how much it means to our
company that you are using environmentally responsible 193.According to the e-mails, what can you infer?
(A) Emergent Solutions offers cheaper shipping costs
transportation. Action Services was originally formed by a collection
than Express Corp.
of Environmental Studies students at City College here. Everything (B) Emergent Solutions will likely not be efficient.
we do is ethically sourced and recyclable. We can’t wait to meet (C) Emergent Solutions has a business ethics at odds
with your team. with Action Services.
(D) Action Services is in debt.
Best,
Clarissa Pierce 194.Why did Action Services contact Emergent Solutions?
(A) They needed new customers.
Account Manager, Action Services
(B) They were spending too much on shipping.
(C) They wanted to expand their operation.
(D) They wanted to ship internationally.

195.What kind of business is Action Services?

(A) Technology consultants
(B) Leadership experts
(C) Hotel and resort specialists
(D) Florist and novelty suppliers
Questions 196 - 200 refer to the following e-mails and table. 196.What is most likely true about James and Aaron?
(A) They are competitors.
(B) They are related.
To: Aaron Donald <adonald@acemail.com> (C) They are married.
From: James Holt <holtrain@zipnet.net> (D) They are friends.
Date: Jan. 12
197. What is indicated about Aaron?
Subject: First Quarter Performance Review (A) He is not very good at his job these days.
(B) The owner loves him.
Dear Aaron, (C) There are problems in the main office.
(D) He will keep his job after the evaluations come in.
I just wanted to give you a heads-up that the performance 198.According to the information provided, what is true
evaluations are going to be going forward as discussed. I know this about James?
was an area of stress for you in the fourth quarter of last year, so I (A) He has done very well at work.
wanted to give you plenty of advanced warning. You will need to (B) He needs more sales.
bring your numbers up significantly if you want to pass the review. (C) He wants to work with Aaron.
As you know, we have been struggling to make our sales goals over (D) He will become a barber.
the past several years, and I am afraid Mr. Jones is determined to
199. What is the problem with the sales leads James gave
trim the staff if things don't change. I have far exceeded my target to Aaron?
numbers, so I have included an attachment with some possible (A) They are rated too highly.
leads for sales. Give them a shot. (B) They are worth too much money.
(C) Aaron doesn’t know the contacts.
Good luck, (D) They are in a field Aaron is struggling in.
James
200. What is the job that Mr. Jones most likely has?
(A) Human resources agent
(B) Sales executive
(C) Owner
(D) Associate secretary
Questions 196 - 200 refer to the following e-mails and table. 196.What is most likely true about James and Aaron?
(A) They are competitors.
(B) They are related.
To: James Holt <holtrain@zipnet.net> (C) They are married.
From: Aaron Donald <adonald@acemail.com> (D) They are friends.
Date: Jan. 12
197. What is indicated about Aaron?
Subject: First Quarter Performance Review (A) He is not very good at his job these days.
(B) The owner loves him.
James, (C) There are problems in the main office.
(D) He will keep his job after the evaluations come in.
Thank you so much for the leads. I will get on them right away. I 198.According to the information provided, what is true
don't know why my sales are slumping so much lately in the about James?
technologies division. It seems like every sales technique I learned (A) He has done very well at work.
in school isn't working anymore. I am thinking about changing (B) He needs more sales.
industries if I don't pass our review when it comes out in March. My (C) He wants to work with Aaron.
sister is opening a beauty parlor and she was asking me to become (D) He will become a barber.
a barber. Imagine that! Anyway, thank you again for the notice
199. What is the problem with the sales leads James gave
about the possible layoffs coming up. I will try to get my numbers to Aaron?
up to standards, but I think that Mr. Jones may have already (A) They are rated too highly.
decided to let me go. (B) They are worth too much money.
(C) Aaron doesn’t know the contacts.
All the best, (D) They are in a field Aaron is struggling in.
Aaron
200. What is the job that Mr. Jones most likely has?
(A) Human resources agent
(B) Sales executive
(C) Owner
(D) Associate secretary
Questions 196 - 200 refer to the following e-mails and table. 196.What is most likely true about James and Aaron?
(A) They are competitors.
(B) They are related.
(C) They are married.
(D) They are friends.

Possible Sales Leads for January 197. What is indicated about Aaron?
(A) He is not very good at his job these days.
(B) The owner loves him.
Name Division Account Potential Rating (C) There are problems in the main office.
(D) He will keep his job after the evaluations come in.
Sally Jones Technologies $35,000-$50,000 Silver

Bob Knuddle Technologies $100,000 and up Gold 198.According to the information provided, what is true
about James?
Marquise Lee Technologies $12,000-$20,000 Bronze/Silver (A) He has done very well at work.
(B) He needs more sales.
(C) He wants to work with Aaron.
(D) He will become a barber.

199. What is the problem with the sales leads James gave
to Aaron?
(A) They are rated too highly.
(B) They are worth too much money.
(C) Aaron doesn’t know the contacts.
(D) They are in a field Aaron is struggling in.

200. What is the job that Mr. Jones most likely has?
(A) Human resources agent
(B) Sales executive
(C) Owner
(D) Associate secretary