UNIT 1: Communication Skill

Q1. What is a communication?

Ans: Communication is a two-way process which includes transmission of a message as well

as understanding of a message.

Q2. List any two features of effective communication.

Ans: Two prominent feature of an effective communication are:

1. A message should be clear and convey the right meaning.

2. Listening to others is a very important aspect of effective communication.

Q3. List any four impact of effective communication on our lives.

Ans: Impact of effective communication on our lives are as follows:

1. It encourages active participation in group discussions.

2. It helps in building relationship with others.

3. It fosters success in professional and personal life.

4. It saves time and reduces stress and anxiety levels.

Q4. List any two advantages and two disadvantages of Oral Communication.

Ans: Advantages:

a) Oral message provides prompt feedback.

b) It encourages involvement in team work and decision-making process.

Disadvantages:

a) It has no legal validity.

b) This form of communication is not suitable for lengthy messages.

Q5. What is written communication? List any two advantages and two disadvantages of it.

Ans: It is the most formal form of communication which involves sending message in the
form of written words to convey information.

Advantages:

a) It has legal validity.

b) It is a suitable mode of communication for lengthy messages.

Disadvantages:

a) It requires time for drafting the message.

 b) It may involve postage cost.

Q6. What is non-verbal communication? List any two advantages and two disadvantages of
it.

Ans: Non- verbal communication means communication without the use of words, oral or
written.

Advantages:

a) Non-verbal communication complements a verbal message.

b) Physical gesture greatly helps handicapped people, especially deaf people.

Disadvantages:

a) It is difficult to analyze non-verbal message, leaving the possibility of distortion of

information.
b) Long conversation and necessary explanations are not possible.