DATE: / /2023 WORKSHEET TIME: 40 MIN

CLASS: XII / DIV: C/D/E/F SUBJECT: BUSINESS STUDIES MAX. MARKS: 20

TOTAL NO. OF PAGES: 5 SUB. CODE: 054
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Name: ____________________________________________________ Roll No.: ________

FINANCIAL MANAGEMENT

1) ‘Monisha Consumer Goods’ is a leading consumer goods chain with a network of 46 stores primarily across (6)
Mumbai, Delhi and Pune. It was started by Monisha Gupta in 1987. It has a large market share in Mumbai, Delhi
and Pune. Looking for an opportunity to expand, it has decided to open a new branch in Kerala. It has to decide on
what new resources it will invest in so that it is able to earn the highest possible return for its investors. Once the
company believes that it will be able to generate higher revenues and profits, it also has to decide on how this
project will get funded. The finance manager, Atul was told to have an optimal capital structure by striking a
balance between various sources of getting the project funded so as to increase shareholders’ wealth. Atul, after
assessing the cash flow position of the company, evaluated the cost of different sources of finance and compared
the risk associated with each source as well as the cost of raising funds.
(a) State the two financial decisions discussed in the above situation.
(b) Explain any two factors affecting each of the decisions that still have to be considered by the finance manager
2) 'Sarah Ltd.' is a company manufacturing cotton yarn. It has been consistently earning good profits for many years. (6)
This year too, it has been able to generate enough profits. There is availability of enough cash in the company and
good prospects for growth in future. It is a well-managed organization and believes in quality, equal employment
opportunities and good remuneration practices. It has many shareholders who prefer to receive a regular income
from their investments.
It has taken a loan of Rs.40 lakh from IDBI and is bound by certain restrictions on the payment of dividend
according to the terms of loan agreement.
The above discussion about the company leads to various factors which decide how much of the profits should be
retained and how much has to be distributed by the company.
Quoting the lines from the above discussion identify and explain any four such factors.
3) Somnath Ltd. is engaged in the business of export of garments. In the past, the performance of the company had (3)
been upto the expectations. In line with the latest technology, the company decided to upgrade its machinery. For
this the Finance Manager Dalmia estimated the amount of funds required and the timings. This will help the
company in linking the investment and the financial decisions on a continuous basis. Dalmia therefore, began with
the preparation of a sales forecast for the next four years. He also collected the relevant data about the profit
estimates in the coming years. By doing this he wanted to be sure about the availability of funds from the internal
sources of the business. For the remaining funds he is trying to find out alternative sources from outside.
Identify the financial concept discussed in the above para. Also state the objectives to be achieved by the use of
financial concept, so identified.
4) Shalini, after acquiring a degree in Hotel Management and Business Administration took over her family food (6)
processing company of manufacturing pickles, jams and squashes. The business was established by her great
grandmother and was doing reasonably well. However, the fixed operating costs of the business were high and the
cash flow position was weak. She wanted to undertake modernization of the existing business to introduce the
latest manufacturing processes and diversify into the market of chocolates and candies. She was very enthusiastic
and approached a finance consultant, who told her that approximately ₹50 lakh would be required for undertaking
the modernization and expansion programme. He also informed her that the stock market was going through a
bullish phase.
A) Keeping the above considerations in mind, name the source of finance Shalini should not choose for financing
the modernization and expansion of her food processing business. Give one reason in support of your answer.

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 B) Explain any two other factors, apart from those stated in the above situation, which Shalini should keep in mind
while taking this decision.
5) 'Viyo Ltd.' is a company manufacturing textiles. It has a share capital of Rs.60 lakh. The earnings per share in the (6)
previous year was Rs.0.50. For diversification, the company requires additional capital of Rs.10 lakh. The
company raised funds by issuing 10% debentures for the same. During the current year the company earned profit
of Rs.8 lakh on capital employed. It paid tax @40%.
(a) State whether the shareholders gained or lost, in respect of earning per share on diversification. Show your
calculations clearly.
(b) Also, state any three factors that favour the issue of debentures by the company as part of its capital structure.
6) The Return on Investment (ROI) of a company ranges between 10-12% for the past three years. To finance its (3)
future fixed capital needs, it has the following options for borrowing debt: Option ‘A’: Rate of interest 9% Option 'B':
Rate of interest 13%.
Which source of debt, 'Option A’ or 'Option B', is better? Give reason in support of your answer. Also state the
concept being used in taking the decision.
7) Steelone enterprises is manufacturing high quality Steel utensils. The demand for steel is rising as people (3)
are getting aware that plastic is not good for health. This has led to increase in the production of Steel
utensils. To encourage sales, Steel loan enterprises declared a liberal credit policy, which allows 3
months credit to its wholesale buyers.
In the light of the above, identify the two factors affecting capital requirements of Steel one enterprises.
State with reasons, whether the factors are identified above, will result in high or low working capital
requirement.
8) Radhika and Vani who are young fashion designers left their job with a famous fashion designer chain to set-up a (1)
company 'Fashionate Pvt. Ltd'. They decided to run a boutique during the day and coaching classes for entrance
examination of National Institute of Fashion Designing in the evening. For the coaching center, they hired the first
floor of a nearby building. Their major expense was money spent on photocopying of notes for their students. They
thought of buying a photocopier knowing fully that their scale of operations was not sufficient to make full use of
the photocopier.
In the basement of the building of 'Fashionate Pvt. Ltd.' Praveen and Ramesh were carrying on a printing and
stationery business in the name of 'Neo Prints Pvt. Ltd.' Radhika approached Praveen with the proposal to buy a
photocopier jointly which could be used by both of them without making separate investment, Praveen agreed to
this.
Identify the factor affecting fixed capital requirements of 'Fashionate Pvt. Ltd.'
9) Aarohan Ltd. an automobile manufacturer was diversifying into manufacturing two-wheelers. They knew that India (1)
is on a growth path and a new breed of consumer is eager for a first vehicle. The market responded very well to
the new product. The company did not have to allow credit as it had advance orders from four to six months with
deposits paid. Also due to efficiency in managing their operations as soon as a vehicle was off the assembly line it
was out to the dealers. Give any one reason discussed above which helped the firm in managing its working
capital efficiently.

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10) VXL Ltd. Is a company dealing in diary product. It procures these products from Rajasthan and sells them to (1)
various parts of Delhi. A month before 'Merio Ltd.' a Haryana based company entered Delhi market with a similar
range of products.
State the impact of entry of Haryana based 'Merio Ltd'. on the working capital requirements of VXL Ltd.
Also, name the factor affecting the work working capital requirements of VXL Ltd.
11) Rizul Bhattacharya after leaving his job wanted to start a Private Limited Company with his son. His son (1)
was keen that the company may start manufacturing of Mobile- phones with some unique features. Rizul
Bhattacharya felt that the mobile phones are prone to quick obsolescence and a heavy fixed capital
investment would be required regularly in this business. Therefore, he convinced his son to start a
furniture business. Identify the factor affecting fixed capital requirements which made Rizul Bhattacharya
to choose furniture business over mobile phones.
FINANCIAL MARKETS
1) Aditya Khosla, the Managing Director of 'D.L.W. Ltd.' and Rajesh Puri, the Finance Manager were discussing (4)
about the avenues of investing the idle funds of the company. Aditya Khosla was of the opinion that money should
be invested in the capital market whereas Rajesh Puri, being more conservative, feels that it would be better if the
investment was made in money market.
Since the economy was buoyant, the Managing Director convinced Rajesh that they should take advantage of it
and invest in the capital market to get good returns. Ultimately it was decided to invest the idle funds in the capital
market. A) What kind of instruments should the company buy?
B) Why is the capital market expected to give a better return in a buoyant economy? State the reasons.
C) Why and how safe are the securities in this market as compared to money market?​

2) India’s largest domestic investor life Insurance Corporation of India has once again come to government’s rescue (5)
by subscribing 70% of Hindustan Aeronautics Rs. 4,200 crore initial public offering.
(a) Which market is being reflected in the above case?
(b) State which method of floatation in the above identified market is being highlighted in the case? (Primary
Market) (c) Explain any two other methods of floatation.
3) Saqib Ltd. is a large credit worthy company operating in the Kashmir Valley. It is an export-oriented unit, dealing in (3)
exclusive embroidered shawls. The floods in the Valley have created many problems for the company. Many
craftsmen and workers have been dislocated and raw material has been destroyed. The firm is therefore, unable
to get an uninterrupted supply of raw material, and the duration of the production cycle has also increased. To add
to the problems of the organization, the suppliers of raw material who were earlier selling on credit are asking the
company, for advance payment or cash payment on delivery. The company is facing a liquidity crisis. The CEO of
the company feels that taking a bank loan is the only option with the company to meet its short-term shortage of
cash.
As a finance manager of the company name and explain the alternative to bank borrowing that the company can
use to resolve the crisis.
4) Varunica Ltd., a reputed truck manufacturing company, needs Rs 20 crore as additional capital to expand its (1)
business. Mr. Alind Jindal, the CEO of the company, wants to raise funds through equity. The Finance Manager,
Mr. Nikhil Sachdeva, suggests that the existing shareholders be offered the privilege to subscribe to new issue of
shares as per the terms and conditions of the company which was agreed by Mr. Alind Jindal.
Name the method through which the company decided to raise additional capital.
5) Vani Oil Refinery' is a large company, engaged in processing crude oil and refining it into more useful products like (1)
Petroleum, Kerosene, LPG etc. It has built good reputation over the years. It has been consistently earning profits
and paying regular dividend to its shareholders. It needs additional working capital immediately to finance a
project. It expects to return this amount after seven to eight months. Ashish Batra, the Finance Manager of the

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 company does not want to get into procedural requirements of securing finance from a Commercial Bank.
Suggest how the company can raise the required finance for meeting its additional working capital requirements.
6) These days, the development of a country is also judged by its system of transferring finance from the sector (4)
where it is in surplus to the sector where it is needed most. To give strength to the economy, SEBI is undertaking
measures to develop the capital market. In addition to this there is another market in which unsecured and short-
term debt instruments are actively traded everyday. These markets together help the savers and investors in
directing the available funds into their most productive investment opportunity.
1. Name the function being performed by the market in the above case.
2. Also, explain briefly three other functions performed by this market.
7) Radhika got 10, 00,000 rupees after selling her parental property which she had got as a gift from her (6)
grandmother. Her friend advised her to invest in securities in the stock market. Radhika was unaware of the
procedure for the same. Her friend introduced her to a stock broker, who was registered with the National Stock
Exchange. Radhika approached the broker. The broker guided her to open a DEMAT account with a Depository,
as well as a Bank account. Radhika opened a Bank account & DEMAT account with Exin Bank.
(a) Identify the steps in the trading procedure for buying and selling of securities which have been discussed
above. (b) State the next four steps of the trading procedure.
8) Lalita wants to buy shares of Akbar Enterprises, through her broker Kushvinder. She has a Demat Account and a (6)
bank account for cash transactions in the securities market. Discuss the subsequent steps involved in the screen-
based trading for buying and selling of securities in this case.
9) Mr. Sanjay Nehra was the Chairman of 'Taran Bank.' The bank was earning good profits. Shareholders were (3)
happy as the bank was paying regular dividends. The market price of their shares was also steadily rising. The
bank was about to announce taking over of 'Vena Bank.' Mr. Sanjay Nehra knew that the share price of ‘Taran
Bank’ would rise on this announcement. Being a part of the bank, he was not allowed to buy shares of the bank.
He called one of his rich friends Sudhir and asked him to invest Rs.5 crore in the shares of his bank promising him
the capital gains.
As expected, the share prices went up by 40% and the market price of Sudhir's shares was now Rs.7 crore. He
earned a profit of Rs.2 crore. He gave Rs.1 crore to Mr. Sanjay Nehra and kept Rs.1 crore with himself. On regular
inspection and by conducting enquiries of the brokers involved, Securities and Exchange Board of India (SEBI)
was able to detect this irregularity. The SEBI imposed a heavy penalty on Mr. Sanjay Nehra.
By quoting the lines from the above para identify and state any two functions that were performed by SEBI in the
above case.
10) Reshu's father has gifted her shares of a large cement company, with which he had been working. The securities (1)
were in physical form. She already has a bank account and does not possess any other forms of securities.
She wished to sell the shares and approached a registered broker for the purpose. Mention one mandatory detail
which she will have to provide with the broker.
MARKETING
1) Since childhood, Niru and Janak had watched their grandmother procure wheat from the market, wash it well, dry (5)
it and get it grinded into wheat flour. Both of them conducted a survey to collect data to identify whether there is
demand for readymade wheat flour and realized that with the growing number of working women, it is the need of
the hour to manufacture high quality wheat flour. They named their product ‘Srijan’ and set up ‘Srijan Atta Factory’
at Jaunpur Village. To penetrate the market, they decided to keep the price low. For maintaining smooth flow of
their product into the market and avoiding delays in delivery, it was decided to store wheat at SKM Services which
had scientific processes and logistics, facilitating quick delivery. They also set up an online complaint portal to take
care of consumer grievances.
By quoting the lines from the above paragraph, state five marketing functions undertaken by Niru and Janak for
successful marketing of ‘Srijan’ atta.
2) Radhika was a student of Business Studies of Class XII. Her father was a farmer who grew different varieties of (6)
rice and was well-versed in the various aspects of rice cultivation. He was also selected by the government for a
pilot-project on rice cultivation. As a project work in Business Studies, she decided to study the feasibility of
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 marketing good quality rice at a reasonable price. Her father suggested her to use the Internet to gather
customers’ views and opinions. She found that there was a huge demand for packaged organic rice. She knew
that there were no predetermined specifications in case of rice because of which it was difficult to achieve
uniformity in the output. To differentiate the product from its competitors, she gave it the name of ‘Malabari Organic
Rice’ and classified it into three different varieties, namely — Popular, Classic and Supreme, based on the quality.
She felt that these names would help her in product differentiation.
Explain the three functions of marketing that has been performed by Radhika here?
3) The process of marketing involves creating a market offering and to satisfy and wants of the present and potential (6)
buyers. The real question is how to create a market offering. Suppose, after gathering and analyzing market
information, a profitable business opportunity is seen by some firm in the field of producing soft drinks. To develop
and market a new brand of soft drinks, the firm takes a number of important decisions, for example whether to go
for any collaboration with a foreign manufactures of the new product so that it is attractive to the target customers,
whether the drink will be packed in glass bottles or plastic cans, what will be the name (brand name ) of the drinks,
at what price it will be sold (at par with the price at which other competitive brands are sold or below it or above it),
and so on.
(a) Identify and explain the two features of marketing discussed above.
(b) Identify and explain any functions of marketing discussed above.
4) 'Beauty Products Ltd' is a natural and ethical beauty brand famous for offering organic beauty products for men (1)
and women. The company uses plant-based materials for its products and is the No. 1 beauty brand in the
country. It not only satisfies its customers but also believes in overall protection of the planet.
Identify the marketing management philosophy being followed by 'Beauty Products Ltd.’
5) Jay is working as the Chief Executive Officer of a soft drinks company. The company is doing its business in (4)
collaboration with a soft drinks company of France. Jay’s friend, Swami a teacher of Business Studies in a reputed
college was discussing the ‘Marketing’ chapter with his students. He wanted clarity from Jay about the factors
which affect the marketing decisions. Jay explained that there were a large number of factors affecting marketing
decisions which may be divided into two categories: (i) controllable factors, and (ii) non-controllable factors. Jay
further explained that controllable factors became marketing tools that can be constantly shaped and reshaped by
marketing managers, to achieve marketing success.
Identify and explain the set of marketing tools that can be constantly shaped and reshaped by marketing
managers.​
6) 'Hayaram' is a famous chain selling a large variety of products in the Indian market. Their products include chips, (6)
biscuits, sweets and squashes. It charges a comparatively higher price than its competitors as it sells quality
products. Besides, it offers regular discounts to its customers and easy credit terms to its retailers. It has five of its
own retail shops. It also sells its products through various grocery stores so that the products are made available
to the customers at the right place, in the right quantity and at the right time. It regularly uses different
communication tools to increase its sales.
The above para describes the combination of variables used by Hayaram to prepare its market offering.
Identify and explain the variables.
7) Ajay was appointed as the marketing head of 'Alfa Enterprise' manufacturer of toothpaste and toothbrushes. His (1)
target sale was 2,000 units a month. Apart from thinking about various channels of distribution to achieve the
target he himself started visiting schools in backward areas. He found that even after taking various steps and
counselling, some school children had not started brushing their teeth. He investigated and found that they could
not afford to buy toothbrush and toothpaste. So, with due permission he started donating 200 toothbrushes and
toothpastes every month to the school.
Identify the channel of distribution 'Ajay' would adopt for distribution of toothpaste and toothbrushes and justify it by
giving one reason.
8) 'Various tools of communication are used by the marketers to promote their produces.' (6)
(a) Why do companies use all the tools at the same time?
(b) Name and explain the most commonly used non-personal tool of promotion which is paid for by the marketer.
(c) Which tool of promotion will primarily be used for the following:
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 (i) To promote or protect a company's image or its individual products.
(ii) An existing product meant for the mass usage by the literate people.
(iii) To introduce a new product to a particular class of people through door-to-door visits.
(iv) To attract attention of the people by using incentives.
9) ‘Coconut Joy Ltd’ are the manufacturer of vegetarian frozen dessert food products made with coconut milk, agave (1)
syrup and other certified ingredients. The founders of the company Lovely and Lalita originally developed this treat
to meet their own needs but found that their friends and families around were also keen to use the products. It was
not only the vegetarians/ but also those who could not get enough environment friendly sustainable food, that
appreciated the product. It did not take long for Lovely and Lalita to recognize the potential of their little venture. In
the beginning they started from their home with the product being sold through local family parties that enable
guests to personally meet the owner. This helped to establish strong connections with the prospective buyers and
the company could put the product on shelves of natural food store. The company used all marketing activities to
grow and expand. The company began sponsoring booths at festivals, drawing attention to its newly created
vegetarian products. It also disseminated relevant information to media about its products and the people who
helped in building the company’s reputation. Lovely and Lalita were invited for an interview with one of the leading
TV channels in which they talked about their environment friendly vegetarian products. To show its gratitude to
customers, local business and government officials who supported the company from the beginning, ‘Coconut Joy
Ltd.’ hosted a gala event and involved all of them to raise funds for a few local NGO’s. The company also asked its
fans and customers to send songs and poetry conveying their impression about ‘Coconut Joy’s Ltd.’ products.
(a) Identify and explain the communication tool used by ‘Coconut Joy Ltd.
10) “Every time I travelled, people asked me to bring them chips, khakra and pickles from all over the country”, says (6)
Anoushka. Finally, she and her colleague, Sumeet, decided to make a business out of it. They launched a
Facebook page, asked people what they wanted, and they came up with a list of about 100 places and tied up with
two dozen vendors to begin with. They were servicing people from Jaipur who wanted spices from Kerala, people
from Panipat who wanted halwa from Jammu and people from Delhi who ordered for fresh tea leaves from
Darjeeling. Through their business they wished to bridge the gap between sellers and buyers. The business is now
worth millions.
Explain any two important activities that Anoushka and Sumeet will have to be involved in for making the goods
available to the customers at the right place, in the right quantity and at the right time.
11) A company was marketing 'water purifiers' which were very popular due to their quality and after sales services (1)
provided to the customers. The company was a leading company in the market and earning huge profits. Because
of huge profits the company ignored the after sales services. As a result, its relations with the customers got
spoiled and the image of the company was damaged in the public. Top management became concerned when the
profits for the current quarter fell steeply. On analysis it was revealed that ignoring the after sales services was its
reason. Therefore, the company took all possible measures to protect and promote its favorable image in the eyes
of the public. As a result, the goodwill of the company improved in the society.
(a) Name and state the communication tool used by the marketer in the above case to improve its image.
CONSUMER PROTECTION
1) Archana is a pure vegetarian. She went to a popular food chain shop and asked for a packaged ‘Veg-Biryani’. (3)
While eating the same she noticed that it had some non-vegetarian content. Neither the advertisement, nor the
label on the package showed that the product had non-vegetarian content.

Identify and explain the consumer right under which Archana can claim for compensation as per the provisions of
Consumer Protection Act, 2019.

2) Gopal, Mohan and Shyam are three friends having their separate small manufacturing units in an industrial estate. (3)
They are hard-working and honest and undertake their respective production activities following the good practices
of business. They use good quality raw materials and adopt standardized process. They fix the prices of their
products with a reasonable profit margin. But all of them are worried about the malpractices like manufacturing
sub-standard, duplicate, and defective goods by the fellow manufacturers. Therefore, they decided to form an
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 organization with a constitution of its own which is free from government interference. This organization would
encourage consumers to strongly protest and take action against unscrupulous, exploitative and unfair trade
practices of sellers.
State three other functions which may be performed by this organization in addition to those mentioned above.
3) Rita Sharma who works as a guard in a school, purchased two shirts for Rs. 460 each for her son. When she went (3)
back home, she realized that the shirt was small in size for her son. She decided to ask for return of money or
exchange of the shirt with an appropriate size.
But the store owner refused to return the money or exchange the shirt. Rita Sharma was disheartened. Her friend
advised her to go to Seva Sadan’, an autonomous voluntary organization working for the protection of consumer
welfare.
The organization helped her by explaining to her the legal procedure, as well as educated her about her rights as a
consumer and helped her in filing the complaint and getting relief. With the help of the organization Rita was able
to get her money back from the store.
Enumerate the rights of a consumer which Rita Sharma was able to exercise with the help of the voluntary
organization.
4) 'Grahak Shakti', an N.C.O. organized a workshop to discuss various" issues relating to consumers. During the (3)
discussion, one of the members drew attention towards exploitation of consumers due to defective and unsafe
products, adulteration, black marketing, hoarding etc. To this another member argued that consumers themselves
are responsible as they do not raise collective voice against the exploitation. The Chairperson of the organization
was of the opinion that it was also the duty of the businessman to take care of the interests of various
stakeholders. Business organizations earn money by selling goods and services to consumers. So, the interests of
the stakeholders have to be well taken care of.
(a) State three points that highlight the need for consumer.
5) Aman, a degree holder in Entrepreneurship came, know about Piplantri Village located in Rajasthan, where in (6)
2006 an initiative was started, in which 111 trees are planted every time a girl child is born. To keep termites away
from the trees the villagers have planted 2.5 million Aloe Vera plants around the trees. This has turned the village
into an oasis, as the planting of trees led to higher water levels. Aman decided to visit the village to start a
business unit, for the processing and marketing of Aloe Vera into juices, gels and other products. However, on
visiting the village Aman found that the villagers were suffering exploitation at the hands of local merchants who
were engaged in unscrupulous, exploitative trade practices like hoarding and black marketing of food products and
also selling unsafe, adulterated products to the villagers. After' looking at their plight instead of a business
organization he decided to set up an organization for the protection and promotion of the consumer interest of the
villagers.
State the functions that the organization established by Aman will be performing.
6) Manuj bought a packet of chips from a local shopkeeper and found that the ingredients given on the label were not (1)
legible. He complained about it to the company. The company sent a written apology stating that they will make
sure that existing packets are withdraw from the market and new packets with legible labels are soon made
available. State the consumer right which Manuj exercised.
7) Aarushi buys a packet of dry cake from a cake shop without asking for the bill. The pack does not bear any (1)
information other than the name of shop. After reaching home she finds the cake to be stale.
(a) Identify the consumer right that has been violated.
(b) State any three responsibilities that a consumer must keep in mind while purchasing any good.
8) Akhil, a consumer purchased medicines without noticing the date of expiry. He also did not obtain the cash memo. (1)
Do you think he will be able to protect himself by the loss caused due to expired medicine? Give reasons to
support your answer.
9) Sudha was having stomach ache. She approached a reputed nursing home for diagnosis. She was detected with (1)
stone problem and suggested to undergo surgery. During operation due to excessive anesthesia, she went into
coma. The doctor blamed her medical condition to wash away his hands. Looking at her serious condition, Sumit,
her husband was forced to sign papers taking all the responsibility for the outcomes. She was shifted to ICU. The
ICU expenses were exorbitant. Soon, Sumit was finding it difficult to fund her ventilator and other medical
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 expenses. He did not know whom to approach for negligence on the part of the doctor. He tried to contact some of
the NGOs. As the case has to be filed against the most reputed doctor and nursing home, nobody came forward to
help him.
Explain importance of consumer protection from the point of view of Sudha and Sumit.
10) Sumit purchased an ISI marked washing machine of a famous brand 'MG' from TG Electronics Ltd. The (4)
shopkeeper asked him to wait for two days for installation of the machine. His friend Vivek was very fond of
experimenting with new electronic products. He told Sumit that there is no need to wait for the company’s
representative to install the machine and that he could do it. So, both of them installed the machine without
following the manufacturer's instructions. Initially, the machine worked effectively and the wash n as good. But
after two days, the machine started stopping in between the wash cycle, Sumit and Vivek tried their best to start
the machine but failed in their efforts. Sumit, therefore, approached TG Electronics Ltd., which refused to provide
any service on the plea that the installation of the machine was not done by the company.
(a) State the responsibility which Sumit had to fulfill as an aware consumer to get the services of the company.
(b) Explain briefly any two rights which Sumit could have exercised "had he fulfilled his responsibility identified in
part (a)".

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