Dear Ma’am/ Sir,

I am writing this letter to formally request your good office for a bill adjustment due to instances of having
internet connection interruptions dated as follows:

1.
2.
3.
4.

We are looking forward to your positive and immediate response regarding this matter and hoping for the
adjusted bill to reflect on next billing period.

Thank You.
Business Requirements for Billing Complaint / Dispute
Letter of Request with the ff. contents:
1. Account Name (to whom the number is registered)
2. Account Number (found in your Statement of Account’s upper right portion)
3. Service Number/ Reference Telephone Number
4. Contact Person
5. Contact Number
6. Total amount disputed [applicable for dispute on charges only]
7. Payment details [applicable for unposted payments only]
- Date / Time of Payment
- Amount
- Cash / Check (if check, indicate check # and issuing bank)
- Location (where payment was made ex.BO, Bayadcenter, Quickpay Machine, etc.)

Attachment/s:
 Letter must be signed and with designation of the company’s authorized signatory
 Photocopy of 2 valid IDs of the authorized signatory
 Please rewrite the type of ID and ID number, for easy reference

Letter of Request can be forwarded to any of the channels:

 Via fax, to 02-8606426; attention to PLDT – Business Group
 Via email, to smecare@pldt.com.ph ; attention to PLDT – Business Group
 To any PLDT Business office; attention to PLDT

Reminders:
 If due to non-service, please specify all instances so we can verify with the technical group.
 If regarding questionable charges, please attach the applicable Statement of Account and identify.
 If regarding unposted payment, please attach the copy of the Official Receipt.
 We recommend submitting your Letter of Request via fax. If not, you can opt to send it through email or to
any PLDT Business Office.
 If you will be sending a Letter of Request via fax, please indicate the following details for your primarycontact
information: 1) Email Address, 2) Fax Number, 3) Contact Number/s. This will greatly help us in informing you if
we’ve received all the documents you’ve sent over.