TRAINEE’S PROGRESS SHEET

NAME: Ahja Depa Ocampo TRAINER: Maria Rochefel R De Ocampo

Qualification: Contact Center NC III Nominal duration: 304 hours
Basic Competency
Units of Training Training Date Date Rating Trainee’s Supervisor’s
Competency Activity Duration Started Finished Initial Initial
Participate in - Obtain and 4 hours Januar January Competent
workplace convey y 10, 10,
communicatio workplace 2024 2024 ADO MRDO
n information
- Complete
relevant
work-related
documents
- Participate
in workplace
meeting and
discussion
Work in a - Describe 4 hours Januar January Competent
team team's role y 10, 10, ADO MRDO
environment and scope 2024 2024
- Identify own
role and
responsibility
within team
- Work as a
team member
Practice - Integrate 4 hours Januar January Competent
career personal y 11, 11, ADO MRDO
professionalis objectives with 2024 2024
m organizational
goals
- Set and meet
work priorities
- Maintain
professional
growth and
development
Practice - Identify 6 hours Januar January
occupational hazards and y 11, 12, ADO MRDO
health and risks 2024 2024
safety - Evaluate
procedures hazards and
risks
- Control
hazards and
risks
- Maintain
OHS
awareness

Common Competency
Units of Training Activity Training Date Date Rating Trainee’s Supervisor’s
Competency Duration Started Finished Initial Initial
Apply - Assess 6 hours January January Competent
quality quality of 12, 12, 2024 ADO MRDO
standards received 2024
materials
- Assess own
work
- Engage in
quality
improvement
Perform - Plan and 12 hours January January Competent
computer prepare for 15, 16, 2024 ADO MRDO
operations task to be 2024
undertaken
- Input data
into
computer
- Access
information
using
computer
- Produce
output/ data
using
computer
system
- Use basic
functions of a
www-browser
to locate
information
 - Maintain
computer
equipment
and systems

Core Competency – SMART Camp

Units of Training Activity Training Date Date Rating Trainee’s Supervisor’s
Competency Duration Started Finished Initial Initial
Communica - 27 hours Januar January Competent
te Effectively Demonstrate y 16, 19, 2024 ADO MRDO
in English an ability to 2024
for express
Customer oneself in a
Service clear and
concise
manner
-
Demonstrate
an ability to
listen and
comprehend
effectively
Perform - 54 hours Januar January Competent
Customer Demonstrate y 22, 30, 2024 ADO MRDO
Service an ability to 2024
Delivery answer or
Processes make a call
-
Demonstrate
an ability to
identify a
customer
need
-
Demonstrate
an ability to
capture and
provide
information
and/or
directions
Demonstrat - 27 hours Januar February Competent
e Ability to Demonstrate y 31, 2, 2024 ADO MRDO
Effectively an ability to 2024
Engage empathize
Customers with a
customer
-
Demonstrate
an ability to
manage
difficult
conversations

Core Competency – Teleworkz PH

Units of Training Training Date Started Date Rating Trainee’s Supervisor’s
Competency Activity Duration Finished Initial Initial
Communica - 40 February 6, January Competen
te Effectively Demonstrate hours 2024 12, 2024 t ADO RP
in English an ability to
for express
Customer oneself in a
Service clear and
concise
manner
-
Demonstrate
an ability to
listen and
comprehend
effectively
Perform - 48 February13 Februar Competen
Customer Demonstrate hours 2, 2024 y 20, t ADO RP
Service an ability to 2024
Delivery answer or
Processes make a call
-
Demonstrate
an ability to
identify a
customer
need
-
Demonstrate
an ability to
capture and
provide
information
and/or
directions
Demonstrat - 72 February March Competen
e Ability to Demonstrate hours 21, 2024 4, 2024 t ADO RP
Effectively an ability to
Engage empathize
Customers with a
customer
-
Demonstrate
an ability to
manage
difficult
conversation
s

Maria Rochefel R De Ocampo Richie Penaflorida

School Representative Institution Representative