Divya Sharma

Panchsheel Wellington
Crossing Republic , Ghaziabad (U.P.)
Mobile no: +918076560604
Email: bhardwajdivya645@gmail.com

Professional Summary

An energetic and positive professional, who seeks opportunity to achieve high career
growth along with meeting company’s success objectives. Having more than 6 years’
experience in exceptional Customer Service, Team Management, and Sales Management.

Experiences

 Since Sep 2021, I worked as “Team Leader” in “Finbud Financial Services Private Ltd.
Delhi”, till Aug 2023 which is one of the India’s leading personal loan and mortgage
service provider company.
Main job responsibilities were as follows:

 Ensured adequate prospects created to generate 4 NTB Personal Loan leads per
day.
 Ensured zero delinquency in 30DPD
 Follow up on new leads and referrals, identifying sales prospects and converting
them into profitable business.
 Utilized team efforts in best possible way to generate more business.
 I handled team of 6 tellcaller and provided them training on product, business
process and selling techniques.
 Prepared and timely submitted MIS report to all concerned.
 I used to counselling the clients over the phone and through Emails.
 Educate team about local customer preference, geographic nuances and financial
peculiarities time to time.

 I have worked with Square Capital Advisory Private Ltd. as “Client Relationship
Executive” From Nov 2017 to Aug 2021.
Main job responsibilities were as follows:

 I used to calling on existing and potential customer to persuade them to get our
company services.

 • Dip Caller in HDFC BANK, Delhi from 24th October’16 to 28th October’17.
• Tele Sales Officer in My Money Mantra, Delhi from 3rd November’14 till 15th
October’16.
• Tele Sales Officer in Babaji Management, Delhi from 9th May’14 till 31st October’14.

Education Details

 B.A (P) - 2013 from Shobhit university Meerut

 12th (Intermediate) (2007) from C.B.S.C Board
 10th ( High School ) (2005) from C.B.S.C Board

Skills & Interests

 Strong dedication to helping customers resolve issues

 Excel in both team environments and alone
 Good oral & written skills.
 Action-oriented and result-focused.
 Good time management skill.
 Microsoft office (Word, Excel, PowerPoint)

Personal detail

 Date of Birth: 29 Sep 1989

 Sex: Female
 Status: Married
 Nationality: INDIAN
 Languages known: English, Hindi

DIVYA SHARMA