Client printing from Mac and Linux clients on Windows

10, Server 2012 R2, and Server 2016

Applicable Products
 XenDesktop
 XenApp
 Receiver for Linux
 Receiver for Mac
Symptoms or Error
Client printers on Mac and Linux clients fail to be created in XenApp and XenDesktop sessions running
on Windows 10, Server 2012 R2, and Server 2016 when configured to use the Citrix Universal Printer
Driver (UPD).

Solution
Install the “HP Color LaserJet 2800 Series PS” driver on the Windows image manually

Login as local admin to the HVD.

Download the driver from below link in the HVD and save it in downloads:

https://dincloud2013.sharepoint.com/:f:/s/customer-support/
EhfNHqfC97dDpYZ1djua0yMBhwxJwkCEEe8G91ECOHHwFA?e=ydKuwG

or

https://drive.google.com/drive/folders/1p53Terlz2XtwlTbt2W_BBtIg1QJsXkY9?usp=sharing

1. On the HVD, choose Print server properties from Devices and Printers by opening CMD as
administrator and run rundll32 PrintUI.dll,PrintUIEntry /s.

2. Click on the Drivers tab and then click Add....

3. In the Add Printer Driver Wizard window click Next, then Next and then select the required HP
driver.
 4. Click on Have disk and browse to the downloaded drivers above. You should be able to see the
above HP Laserjet 2800 printer driver. Click on it and click Next.

5. Click Next, then Finish.

5. The printer driver should then be listed in the Installed printer drivers. Click Close.
Problem Cause
Citrix UPD requires the use of the PostScript data format to support client printing on Mac and Linux
clients. To achieve this, Citrix leverages PostScript driver developed by HP. The version of this HP driver,
that Microsoft had previously built into the Windows 7 and Server 2008 R2 operating systems, is no
longer included with Windows 10, Server 2012 R2, or Server 2016. Because of this missing driver, client-
printers on Mac and Linux endpoints fail to be created in the XenApp and XenDesktop session.

After installing this driver all printers should be redirecting

and from mac to HVD.