Dila : Hi, I've been having some issues with my internet connection, and it's been

quite frustrating.

Ariq : I'm sorry to hear that, [Customer Name]. I understand how crucial a reliable
internet connection is. Let's work together to address the issue.
Can you provide more details about the problems you're experiencing?

Dila : Thank you. The internet seems to be very slow, and there are frequent
disconnections, especially during peak hours.
It's impacting my work and other online activities.

Ariq : I apologize for the inconvenience. I appreciate you bringing this to our
attention. To better assist you,
could you introduce yourself please and confirm your account number or the
service address?

Dila : Sure, My name Dila Adelia and my account number is 123456789, and the
service address is [Your Address].

Ariq : Thank you, [Customer Name]. I'll check the system for any reported outages
or issues in your area. Meanwhile,
have you tried restarting your modem or router?

Dila : Yes, I've tried that a few times, but the issues persist.

Ariq : I see. Thank you for trying that. Let me check for any technical issues on
our end. It appears there have been some reported outages in your area recently,
contributing to the slow speeds and disconnections. We're actively working
to resolve this.

Dila : I appreciate the information, but these issues have been ongoing for a
while. Is there anything we can do to address this more proactively?

Ariq : I understand your concern. To make up for the inconvenience you've

experienced, In the meantime, I can offer you a discount on your next month's
bill ,
and you should see the adjustment on your next bill.

Dila : Thank you i appreciate your assistance and the offer. The discount would be
helpful. I just want to make sure the issue gets resolved

Ariq : You're welcome. our technical team will work on resolving the issue
promptly. If the problems persist,
please don't hesitate to contact us again. We value your feedback, [Customer
Name].

Dila : Thank you for your assistance. I look forward to a more reliable internet
connection. Have a good day.

Ariq : You too, [Customer Name]. We appreciate your patience, and we'll do our best
to ensure a smoother experience moving forward.
If you have any further questions, feel free to reach out.