Rakesh Kumar P

E-mail: patlolarakesh@gmail.com
Ph no: 7899143411,9182351104

Beginning Note:
Recognized for being a positive operation and operational excellence team player, trainer
and leader with core knowledge of account receivable/revenue cycle management with a
solid organizational, communicational and people management skills. Adapt at bridging
operational performance gaps to complete business interests, developing process
improvement initiatives which may include people skill training, revenue generation etc.

Key Exposures:
External:

• Project transition – Internal and External

• Handled Projects ranging from FTE, transactional and collection on AR

• Worked on process improvement in quality, revenue, staffing, TAT etc. •

Project coordination in terms of client calls, escalations and others

• Requirement based reporting to Client(s) Internal

• Monitor, identify, and resolve performance/behavior/attendance issues using

prescribed performance management techniques
• Review reports daily and provide constructive feedback.

• Provide subject matter expertise to Quality Control Analysts in the team •

Ensure training needs of subordinates are met
• Adjust to the needs of meeting service level agreements

• Communicate all process and client changes to direct reports within specific timelines and
keep record for such updates

SCOPE OF RESPONSIBILITIES:
Mentor a group of employees to achieve assigned productivity and quality targets by
motivating employees, work with cross functional teams effectively.
Not limiting to the above, open for learning professionally and personally.
Educational History:

• Grade 10th– with aggregate of 80%

• Intermediate - with aggregate of 90% at Sri Chaitanya

• Engineering in IT discontinued

Professional Courses and Training:

• First Time Leader program

• Future Leader Program

TEAM LEADER OPERATIONS

Kria Infotech Pvt Ltd. From Aug’ 22 to Jan 2023

Responsibilities:

• Conducting a weekly team review and training the trainees on billing domain •
Involved in process improvement activities
• Taken care of all transition projects to transfer the knowledge for the pilot batch

TEAM LEADER OPERATIONS

Infinix PVT Ltd From Aug’ 21 to Jun 22

Responsibilities:

• Project assigned by the manager and we work and send the status of project
to respective manager.
• Taken care of all transition projects to transfer the knowledge for the pilot batch

TEAM LEADER OPERATION

A2Z Customize Product From Sept’ 19 to Sept’20
Responsibilities:

• Project assigned by the manager and we work and send the status of project
to respective manager.
• It was a limited project and we work from home.

Executive AR
Omega HealthCare Management Services Pvt LTD. (Bangalore) From Jun’ 14 to Aug’ 19

Joined Omega Healthcare as a Trainee AR executive and got promoted to Senior Executive,
SME(subject Matter expert), Process lead operations then as team lead expert. A key
Responsibilities:

• Working in AR project with team of 60 members

• Working on the FQHC (Federally Qualified Health Center) which works on both Hospital
and professional billing
• Having hands on experience to work on both Hospital and professional billing •

Participating in the weekly calls with US clients; SLA and Operational Metrics maintenance •
Active participation in team meetings for planning and execution
• Conducting a weekly team review and training the trainees on billing domain •
Involved in process improvement activities
• Taken care of all transition projects to transfer the knowledge for the pilot batch

LIMITED AR ASSOCIATE
AR FORE SUPPORT HEALTHCARE From Jun’ 13 to May’ 14

• Worked as AR Associate on behalf of providers to reimburse their amount which is

basically an end-to-end process.
AR Associate
Vee Technology Private Limited From Aug’ 11 to Jun’ 13

• Worked as AR Associate on behalf of providers to reimburse their amount which is

basically an end-to-end process.
• Calling the insurance company if necessary to check on the claim status and the
denials.
 • Taking the appropriate actions after the call according to denials and statements of the
insurance representative.

Personal Details:

Full Name: Rakesh Kumar P

Fathers’ Name: Vishwanatham P
Birth Date: 14th APRIL 1989
Marital Status: Married
Present residing address: Flat 101,Sai Balaji Apartments, Balapur, Hyderabad, Telanagana
- 500058
Permanent address: 5-108,Patancheru,Near Rukmini Theater,Hyderabad,Telanagana -
502319 Language known: Telugu, Kannada, English and Hindi
Hobby and Interests: Listening Music and travelling.

I declare that the above stated statements are true to the best of my knowledge
and belief.

Thanking you,
Yours Faithfully
(Rakesh Kumar P)

Date: Place: