SIGNED DUTIES AND RESPONSIBILITIES

Quality Assurance (QA) Officer

Introduction
A quality assurance officer is responsible for ensuring that the products produced by cosmetic and
pharmaceutical industries meet the required standards of quality and safety. This can involve conducting
inspections and audits of production processes, reviewing and approving batch production records, and
performing laboratory testing of finished products to ensure they meet specifications. The quality
assurance officer may also be involved in developing and implementing quality control procedures, and in
training and supervising other staff on quality-related issues.
Would be responsible for ensuring that the educational training programs within the company meet
certain standards of quality. This might involve developing and implementing policies and procedures for
evaluating the effectiveness of training programs, as well as establishing guidelines for the content and
delivery of education and training materials.

 Ensure that the company complies with all relevant laws, regulations, and industry standards
related to the quality, safety, and efficacy of cosmetic products.
 Review and approved documents such as batch records, standards operating procedures (SOPs),
and validations protocols.
 Investigate and resolve quality-related issues and deviations, including conducting root cause and
analysis and implementing corrective and preventive actions (CAPAs).
 Participate in regulatory inspections and audits, and ensure that the organization is prepared for
these visits.
 Review and approve the release of finished products for distribution
 Monitor and track key quality metrics, such as product rejections and customer complaints.
 Review and approved supplier contracts and conduct supplier audits to ensure that raw materials
and other supplies meet the necessary quality standards.
 Provide training to employees on quality-related topics in good manufacturing practices (GMPs)
 Collaborate with cross-functional teams, such as research and development, manufacturing, and
regulatory affairs, to ensure that quality considerations are integrated into all aspects of the
product development and lifecycle management process.
 Participate in risk assessments to identify and evaluate potential quality risks, and implement
appropriate controls to mitigate these risks.
 Review and approved change controls to ensure that changes to processes, products, or systems
do not negatively impact quality.
 Review and approved product recall and other recall-related activities.
 Ensure that the company’s quality policies and procedures are aligned with the business
objectives and strategic plans.
 Develop and maintain relationships with regulatory agencies and other external stakeholders to
stay up-to-date on industry development and trends.
 Coordinate with the quality control (QC) department to ensure that the finished products meet
the required specifications and standards.
 Oversee the preparation and submission of regulatory filings, such as new cosmetic product
applications and investigational new cosmetic applications.
 Review and approve the qualification of new suppliers and raw materials.
 Ensure that the organization’s quality data is accurate and complete and that it is properly stored
and maintained.
 Participate in the review and approval of marketing materials to ensure that they meet all
relevant quality and regulatory requirements.
 Review and approve stability studies to ensure that products maintain their quality over time.
 Oversee the handling of customer complaints and ensure that they are properly investigated and
resolved
 Review and approve the destruction of expired or for improvement.
 Review and approve the closure of CAPAs and other quality-related actions.
 Participate in the development of the company’s quality budget and allocate accordingly.
 Review and approve the handling of product returns and credits.
 Oversee the maintenance of documentation related to the SOPs, policies, and procedures
 Review and approve the development of product-specific quality plans.
 Review and approve the development of quality-related training programs for employees.
 Review and approve the development of a quality-related reporting system to track and report on
quality-related metrics, such as product rejections and customer complaints.
 Review and approve the development of quality-related budgeting and resource allocation plans
to ensure that the organization has the necessary resources to maintain high levels of quality.