Unit -1

Importance of personal communication skills

It often includes face-to-face exchange of information, in a form of voice, facial expressions, body language
and gestures. The level of one's interpersonal communication skills is measured through the effectiveness
of transferring messages to others.Personal communication skills are crucial in various aspects of life. They
facilitate effective interaction, strengthen relationships, and contribute to personal and professional
success. Strong communication skills enable you to express ideas clearly, understand others, resolve
conflicts, and build rapport. Whether in the workplace, social settings, or personal relationships, effective
communication is a key factor in achieving mutual understanding and collaboration. It enhances your
ability to connect with people, convey your thoughts persuasively, and adapt to different communication
styles, ultimately fostering positive connections and overall well-being.
Conversation techniques
The thing that most people want to hear in a conversation is their own voice. You can use this to your
advantage by asking opinion type questions. Leave the other person a way to elaborate. After you ask,
shut up and listen. If you keep talking, and do not allow the other party to answer, you will be seen as
rude.
Active listening
Watch your body language
Ask open-ended questions
Be empathetic
Make eye contact
Accept feedback
Ask questions
Conversation techniques holding a
Expressive speaking
Acknowledge and affirm
Be concise
Choose your words carefully
Give compliments
If you ask
Lead the conversation
Look for nonverbal cues
Maintain a positive attitude
Minimize distractions
Practice voice and breath control
Reflecting
Take notes
Turning crucial conversations into actions
Presentation skills

Steps in Preparing a Presentation.

Planning Your Presentation.
Step 1: Analyze your audience.
Step 2: Select a topic.
Step 3: Define the objective of the presentation.
Preparing the Content of Your Presentation.
Step 4: Prepare the body of the presentation.
Step 5: Prepare the introduction and conclusion.
Interpersonal skills
Interpersonal skills are the behaviors and tactics a person uses to interact with others effectively. People
use interpersonal skills all the time when dealing with others, whether in the workplace, in social
situations, or within a family.
Unit-2
Body language
Body language is a range of nonverbal signals that you can use to communicate your feelings and
intentions. These include your posture, facial expressions, and hand gestures. Your ability to understand
and interpret other people's body language can help you to pick up on unspoken issues or feelings.
Making a first great impression
Present Yourself Appropriately. Of course physical appearance matters. ...
Be Yourself. Yes, making a good first impression does mean you need to "fit in" to some degree. ...
Have a Winning Smile! ...
Be Open and Confident. ...
Use Small Talk. ...
Be Positive. ...
Be Courteous and Attentive.
Personal grooming
Personal grooming refers to the care and maintenance of one's appearance. It includes activities such as
bathing, dressing appropriately, makeup, hair styling, and skincare. While personal grooming is important
in all aspects of life, it is particularly important in the workplace.
Importance of corporate dressing
Corporate dressing refers to the art of dressing formally and correctly. Corporate dressing helps an
individual to dress according to his work profile and organization culture. Formal dressing, if done
correctly goes a long way in shaping one's personality. People take you seriously if you are dressed
sensibly.
Personal grooming tips for men and women
Habits of Well-Groomed Men
Take care of your nails. Long nails don't look good for men. ...
Style your hair. Your hair showcases your style. ...
Exfoliate once in a while. ...
Get haircuts every couple of months. ...
Keep your facial hair tamed. ...
Wax your body hair. ...
Stay hydrated. ...
Brush well – and floss regularly!
Grooming womens
You can improve your personal grooming skills by inculcating small yet significant habits like wearing clean
and well-ironed clothes, keeping your nails clean and trimmed, taking care of your skin and hair,
maintaining personal and oral hygiene, etc.
Unit-3
Introduction to groups
A group is a collection of people with some common characteristics or purpose. A group can consist of any
number of people. People in groups interact, engage and identify with each other, often at regular or pre-
determined times and places.
Single and multiple group creations, display and altering
Unit-4
Business etiquette meaning
Business etiquette refers to the requirements and expectations of social and business behavior, practices
and conduct that are prescribed by social convention, and a code of ethical behavior among professionals.
It basically boils down to demonstrating good manners.
Understanding etiquette in workplace.
Workplace etiquette is the code of ethical behavior regarding professional practice or action among the
members of a profession in their dealings with each other. Utilizing etiquette in the workplace can ensure
that everyone feels comfortable while being productive.
Elements of business etiquette
For the purposes of this guide, we will focus on five elements of business etiquette: work, social,
telephone, dining, and correspondence. The following principles can be utilized by office employees to
show proper etiquette; they include all aspects of the work environment.
Working diversity
Workplace diversity may be defined as a trait of company culture wherein the workforce composition
includes employees of different genders, age, sexual orientation, religions, languages, abilities,
professional backgrounds, socioeconomic backgrounds, and educational backgrounds.
Professional behaviour and its important
Professional behavior helps separate business from the personal; it keeps relationships limited to the
business context at hand. For example, a judge cannot have personal conversations with a plaintiff or
defendant. Bank tellers represent the institution as they perform transactions for the customers.
Unit-5
Business correspondence
Business correspondence means the exchange of information in a written format for the process of
business activities. Business correspondence can take place between organizations, within organizations or
between the customers and the organization. The correspondence refers to the written communication
between persons.
Importance of business correspondence
correspondence lies in the fact that it is the formal way of exchanging information by which professional
relationships are maintained between organizations, employees, and clients. Since it is in a written form, it
can serve as a future reference for the information being communicated.
Mobile and e-mail etiquette
Mobile etiquette
Phone etiquette is the way you represent yourself and your business to customers and coworkers through
telephone communication. This includes the way you greet a customer, your body language, tone of voice,
word choice and how you close a call.
Mail etiquette
Use a direct subject line.
Use a professional email address.
The “reply-all” button should be used sparingly.
Add a professional email signature.
Use professional greetings.
Be wary of excessive exclamation points.
Business card etiquette
Business Cards should be exchanged on meeting. You should be standing, and never hand it over with just
one hand – hold it out with both, translated side facing up. The Business Card is a representation of a
business, so take the time to read and appreciate the card you receive, don't just put it away.
Networking
Networking is the exchange of information and ideas among people with a common profession or special
interest, usually in an informal social setting. Networking often begins with a single point of common
ground.mong people with a common profession or special interest, usually in an informal social setting.
Networking often begins with a single point of common ground.
Dinning etiquette
What is Dining Etiquette? In the realm of dining, etiquette refers to proper manners and behavior in a
formal dining situation. Table manners play an important part in making a favorable impression.