Professional Documents
Culture Documents
Module06 HUMAN FACTOR
Module06 HUMAN FACTOR
Human Factors
© CHSS 2003
Ref: SC/086/V1
Human Factors?
© CHSS 2003
Ref: SC/086/V1
Why Tackle Human Factors?
Technical improvements
(Hardware)
Human factors
© CHSS 2003
Ref: SC/086/V1
Three Spheres of Influence
ORGANISATION
Culture,leadership,
Resources, Work patterns,
Communications…..
JOB
INDIVIDUAL Task, Workload
Competence, Skills Environment
Personality, Attitudes Display and Controls
Risk Perception….. Procedures…..
© CHSS 2003
Ref: SC/086/V1
The Individual
© CHSS 2003
Ref: SC/086/V1
Maslow’s hierarchy of needs
© CHSS 2003
Ref: SC/086/V1
Perception
© CHSS 2003
Ref: SC/086/V1
Perception
© CHSS 2003
Ref: SC/086/V1
The Organisation
Work patterns
© CHSS 2003
Ref: SC/086/V1
6 Steps to Commitment
Creates and modifies the rules or
Committed systems to achieve the goal.
© CHSS 2003
Ref: SC/086/V1
Human Failure
Active failures Latent failures
Immediate • Poor design
consequences eg
drivers, control room
• Lack of training
staff • Lack of supervision
• Uncertainty on roles
and responsibility
© CHSS 2003
Ref: SC/086/V1
Major Incidents
© CHSS 2003
Ref: SC/086/V1
Human Failures
Slips
Skill based
Lapses
Errors
Rules
Mistakes
Human Knowledge
Failures
Routine
Violations Situational
© CHSS 2003
Exceptional
Ref: SC/086/V1
How to promote safe
behaviour
Discipline
responsibilities and accountability
Reward
Inform
reasoning and understanding
changing perceptions
Facilitate
make safe behaviour easy
Train
competence
© CHSS 2003
Ref: SC/086/V1