BSBDIV501 Student Assessment Tasks 15-06-20

STUDENT ASSESSMENT TASKS
BSBDIV501
Manage Diversity in The Workplace
© Pakenham Institute Pty Ltd |RTO No. 41536 l CRICOS Code: 03941H I Website: www.pakenham.edu.au
Unit 2, 66 – 68, Main Street Pakenham VIC 3810 Australia |Phone: 0432 197 654 |Email: admission@pakenham.edu.au
Student Assessment Task for BSBDIV501| v1.1 | Last reviewed: October 2021 | Not controlled when printed Page 1 of
27
Contents
Assessment information 2
Assessment instructions 3
Student assessment agreement 5
Assessment Task 1 Cover Sheet 6
Assessment Task 1 Instructions as provided to students 8
Assessment Task 1 Checklist 10
Assessment Task 2 Cover Sheet 12
Assessment Task 2: Develop a training manual 13
Assessment Task 2 Instructions as provided to student 14
Assessment Task 3 Instructions as provided to students 20
Final results record 25
Student Assessment Task for BSBDIV501| v1.1 | Last reviewed: October 2021 | Not controlled when printed Page 1 of 27
Assessment information
The assessment tasks for BSBDIV501 Manage diversity in the workplace are included in this Student Assessment Tasks
booklet and outlined in the assessment plan below.
To be assessed as competent for this unit, you must complete all of the assessment tasks satisfactorily.
Assessment plan
Assessment Task Overview
You must, in the role of the Recruitment Manager of

Blue Healer Resort, review documentation and
1. Briefing Report
develop a briefing report for the CEO and make
changes based on feedback.
You must develop a training manual for staff to assist

2. Develop a Training Manual with the implementation of the workplace diversity
program; Set for Skilling.
You must design and implement a training session for

staff to assist with the implementation of the
3. Undertake Staff Training workplace diversity program; Set for Skilling and then
develop an external communication based on
feedback.
Assessment preparation
Please read through this assessment thoroughly before beginning any tasks. Ask your assessor for clarification if you
have any questions.
When you have read and understood this unit’s assessment tasks, print out the Student Assessment Agreement. Fill it
out, sign it and hand it to your assessor, who will countersign it and keep it on file.
Keep a copy of all of your work, as the work submitted to your assessor will not be returned to you.
Assessment appeals
If you do not agree with an assessment decision, you can make an assessment appeal as per your RTO’s assessment
appeals process.
You have the right to appeal the outcome of assessment decisions if you feel you have been dealt with unfairly or have
other appropriate grounds for an appeal.
Assessment instructions
Each assessment task in this booklet consists of the following:
Assessment Task Cover Sheet

This must be filled out, signed and submitted with your assessment responses.
If you are submitting hardcopy, the Assessment Task Cover Sheet should be the first page of each task’s submission.
If you are submitting electronically, print out the Assessment Task Cover Sheet, fill it out, sign it and then scan and
submit the file.
The Assessment Task Cover Sheet will be returned to you with the outcome of the assessment, which will be satisfactory
(S) or unsatisfactory (U). If your work has been assessed as being not satisfactory, your assessor will include written
feedback on the Assessment Task Cover Sheet giving reasons why. Your assessor will also discuss this verbally with you
and provide advice on reassessment opportunities as per your RTO’s reassessment policy.
Depending on the task, this may include
 resubmitting incorrect answers to questions (such as written questions and case studies)
 resubmitting part or all of a project, depending on how the error impacts on the total outcome of the task
 redoing a role play after being provided with appropriate feedback about your performance
 being observed a second (or third time) undertaking any tasks/activities that were not satisfactorily completed the
first time, after being provided with appropriate feedback.
Assessment task information

This gives you:
 a summary of the assessment task
 information on the resources to be used
 submission requirements
 resubmission opportunities if required.
Assessment task instructions

This includes questions you will need to answer or tasks that you need to complete.
Your answers must be typed using software as indicated in the assessment task Instructions.
Copy and paste each task’s instructions into a new document and use this as the basis for your assessment task
submission. Include this document’s header and footer.
If you are submitting electronically, give the document a file name that includes the information as indicated in the
section called ‘Naming electronic documents’ (see below).
Naming electronic documents
It is important that you name the documents that you create for this Assessment Task in a logical manner.
Each should include:
 Course identification code
 Assessment Task number
 Document title (if appropriate)
 Student name
 Date it was created
For example, BSBDIV501 AT3 Training Manual Joan Smith 20/10/20
Icons
Icons are used in task instructions to indicate three of the common stages within the task.
This icon indicates that you will need to meet with your assessor (and possibly other students)
to complete a meeting or role play.
This icon indicates that you will need to communicate via email or send documents to via
email.
This icon indicates that you will need to submit an item of evidence.
This icon indicates all other stages during the task, which may include research, developing
documents, brainstorming ideas and so on.
Additional resources
You will be provided with the following resources before you begin each assessment task.
Assessment Task 1:
 Blue Healer Resort Set for Skilling Program document

 Dispute Resolution Policy and Procedures
 Briefing Report Template
Assessment Task 2
Assessment Task 3
 Session Plan template
Checklist
This will be used by your assessor to mark your assessment. Read through this checklist as part of your preparation
before beginning the assessment task. It will give you a good idea of what your assessor will be looking for when
marking your responses or observing your performance.
Student assessment agreement
Make sure you read through the assessments in this booklet before you fill out and sign the agreement below.
If there is anything that you are unsure of, consult your assessor prior to signing this agreement.
Have you read the assessment requirements for this unit?  Yes  No
Do you understand the requirements of the assessments for this unit?  Yes  No
Do you agree to the way in which you are being assessed  Yes  No
Do you have any specific needs that should be considered  Yes  No
If so, explain these in the space below.
Do you understand your rights to reassessment?  Yes  No
Do you understand your right to appeal the decisions made in an assessment?  Yes  No
Student name Jatin
Student ID number INTPAK0121
Student signature
Date
Assessor name
Assessor signature
Date
Assessment Task 1 Cover Sheet
Student declaration
To be filled out and submitted with assessment responses
 I declare that this task is all my own work and I have not cheated or plagiarised the work or colluded with any other
student(s).
 I understand that if I am found to have plagiarised, cheated or colluded, action will be taken against me according
to the process explained to me.
 I have correctly referenced all resources and reference texts throughout these assessment tasks.
Student name Jatin
Student ID number INTPAK0121
Student signature
Date
Assessor declaration
 I hereby certify that this student has been assessed by me and that the assessment has been carried out according
to the required assessment procedures.
Assessor name
Assessor signature
Date
Assessment outcome S NS DNS Resubmission Y N
Feedback
Student result response

 My performance in this assessment task has been discussed and explained to me.
 I would like to appeal this assessment decision.
Student signature
Date
A copy of this page must be supplied to the office and kept in the student’s file with the evidence.
Assessment Task 1: Briefing Report
Task summary
This assessment task requires you, in the role of the Recruitment Manager of Blue Healer Resort, to review
documentation and develop a briefing report for the CEO and make changes based on feedback.
This assessment is to be completed in the simulated work environment in the RTO.
Required
 Access to textbooks and other learning materials
 Computer with Microsoft Office and internet access
 Blue Healer Resort Set for Skilling Program Documents
 Briefing Report template
Timing
Your assessor will advise you of the due date of this assessment.
Submit
 Email with Briefing Report attached
 Email with updated Diversity Policy attached
Assessment criteria
For your performance to be deemed satisfactory in this assessment task, you must satisfactorily address all of the
assessment criteria. If part of this task is not satisfactorily completed, you will be asked to complete further assessment
to demonstrate competence.
Resubmission opportunities
You will be provided feedback on your performance by the assessor. The feedback will indicate if you have satisfactorily
addressed the requirements of each part of this task.
If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you with written
feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Reassessment
attempt(s) will be arranged at a later time and date.
You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with unfairly or
have other appropriate grounds for an appeal.
You are encouraged to consult with the assessor prior to attempting this task if you do not understand any part of this
task or if you have any learning issues or needs that may hinder you when attempting any part of the assessment.
Assessment Task 1 Instructions as provided to students
Carefully read the following scenario
Blue Healer Resort is a resort with 25 staff in a range of diverse roles. Located in one office,
based in Sydney, there are a variety of different teams within the office.
The Staffing roles within each of the teams have a range of different skill sets that required
to run the business, ranging from senior management staff to entry-level staff.
The company is in a period of expansion and needs to ensure that it can access a sufficient
number of qualified staff. Over the last 12 months, the company has found it challenging
to attain and maintain adequately trained staff. As a result, the CEO has decided to address
this by rolling out a 'Set for Skilling' program.
The CEO hopes that this program will help increase staff retention and reap all the benefits
of a highly skilled, diverse workplace.
The success of the Set for Skilling Program relies on your ability to work as a Recruitment
Manager managing the program implementation. A vital part of the implement is your
ability to educate the staff on the Blue Healer Resort diversity policy in the roll out of the
Set for Skilling Program.
1. Review documents
Access and review the Blue Healer Resort Set for Skilling Program Documents in your
student resource folder and locate and review the diversity policy for Blue Healer Resort
from within the documents and familiarise yourself with the Dispute Resolution Policy and
associated procedures.
Critically review the diversity policy and determine if it is suitable or if an update is

required.
Your aim within the review is to ensure that the program is effectively implemented and
that as the backbone of the program it is understood and acted upon by all staff and to
ensure it aligns with the Set for Skilling Program. It needs to include clear procedures for
staff to be able to follow and must include a procedure for ensuring diversity in selecting
and recruiting staff.
Review the legislative requirements that are applicable to the program. Due to the
recruitment changes imposed by the program, the business will now be required to adhere
to legislation in all states, instead of just NSW and the diversity policy also needs to reflect
this
2. Develop a briefing report
Based on your review completed, develop a briefing report for the CEO detailing your
feedback and suggestions for changes to the policy and development of procedures along
with ideas on strategies you plan to take to ensure the Set for Skilling program is
effectively implemented, acted on and understood by the various program stakeholders,
including new and existing staff.
Complete the report using the template provided in your resources folder and make sure
you complete all sections.
3. Send an email to the CEO (your assessor).
Attach your report to the email.
The text of the email should be in grammatically correct English, written in an appropriate
(polite, business-like) style.
It should introduce and summarise the contents of the attachment and seek their feedback
and approval to update the policy.
4. Update the Diversity Policy.
Once you have received feedback from the CEO, make the necessary changes to the
Diversity Policy, write the procedures and submit to the CEO (your assessor) via email as an
attachment.
It should introduce and summarise the contents of the attachment.
Assessment Task 1 Checklist
Student’s name:Jatin
Completed
successfully
Comments
Did the student: Yes No
Locate and review the diversity policy from

within the Set for Skilling documentation
and use the information to critically review
the policy?
Determine its applicability to the

organisation by making recommendations
and providing feedback on changes that
need to be made to ensure its relevance for
staff?
Outline formal and informal complaints

procedures as provided in the Dispute
Resolution Policy and Procedures?
Identify and outline key features of relevant

current legislation regarding:
 age discrimination
 disability discrimination
 racial discrimination
 sex discrimination
 human rights
 equal opportunity.
Implement an action to ensure that the

diversity policy can be understood by staff
and implemented by way of developing
associated procedures?
Aim for diversity in selecting and recruiting

staff by developing a procedure within the
diversity policy?
Completed
successfully
Comments
Task Outcome: Satisfactory  Not Satisfactory 
Assessor signature
Assessor name
Date
Student Declaration
student(s).
 I understand that if I am found to have plagiarised, cheated or colluded, action will be taken against me according to
the process explained to me.
Jatin
Student name
INTPAK0121
Student ID number
Student signature
Date
Assessor name
Assessor signature
Date
Feedback

Student signature
Date
Assessment Task 2: Develop a training manual
Task summary
This assessment task requires you, in the in the role of the Recruitment Manager of Blue Healer Resort, to develop a
Staff Training Manual for the Set for Skilling program to be submitted to the CEO (assessor) for review.
Required
 Access to the Blue Healer Resort Set for Skilling Program documents
Timing
Your assessor will advise you of the due date of these submissions.
Submit
Email with:
 Completed Staff Set for Skilling Training Manual
Assessment criteria
Assessment Task 2 Instructions as provided to student
Complete the following activities:
It’s time to implement strategies decided on for rolling out the program to staff members.
As noted in the case study, there have been prior difficulties with some staff members and
the CEO is wanting to ensure that prior difficulties and situations are addressed in the
training to enable all staff to better manage any conflict in the future.
The CEO has requested that a Set for Skilling Staff Training Manual is developed and then
a training session be developed and delivered based on the manual.
1. Design and develop a Set for Skilling Staff Training Manual (in the form of a pdf or word document).
The training manual should be designed to assist you, the Recruitment Manager and your
team, roll out the Set for Skilling Program, program initiatives, diversity policy and
associated procedures and be designed using language appropriate to the staff of Blue
Healer Resort.
The Training manual should address the training needs you have identified will be required
for the staff of Blue Healer Resort to successfully embrace the Set for Skilling Program and
will be used as a training tool document to help you train your staff (recruitment officers)
on the Set for Skilling Program, who will in turn train others within the company and new
employees during induction.
The staff training manual must include:
 An introduction to the Set for Skilling Program including the program objectives and
initiatives.
 The benefits of the Set for Skilling Program, in the workplace in relation to work
performance, skill level and the delivery of the business’s services to customers.
(specifically outlining the benefits of working effectively with difference).
 A summary of the training needs identified and how the Set for Skilling Program
provides solutions to these. You are to identify these by reviewing the CEO’s
background information in the Set for Skilling Program Document
 A process for employees to follow to help them become aware of and let go of any
negative beliefs, bias or judgements they may hold toward people who are different
from them. (This could be in the form of a training activity, such as questionnaire or
reflection activity that could be implemented in the training).
 An overview of Blue Healer Resort’s diversity policy and the dispute resolution
procedures so employees are aware of the aims of the organisation in relation to
diversity and the location of and the procedures to be followed if they encounter
conflict in the workplace.
2. Send an email to the CEO
Email your training manual to the CEO (assessor) for review as an attachment.
It should introduce and summarise the contents of the attachment and seek their feedback
and approval to move ahead with the delivery session.
Completed
successfully? Comments
Submit a Set for Skilling Training Manual

for the position of Recruitment Officer that
includes an introduction to the Set for
Skilling including:
 Program initiatives
 Program Objectives

includes an introduction to the Set for
Skilling that details the benefits of the Set
for Skilling Program, in the workplace in
relation to work performance, skill level and
the delivery of the businesses services to
customers?

outlines the training needs provided as part
of the Set for Skilling Program and how the
program provides solutions to these is
outlined?

includes a process for employees to follow
to help them become aware of and let go of
any negative beliefs, bias or judgements
they may hold toward people who are
different?

includes an overview of both the Diversity
policy and the Dispute Resolution Policy
including location and procedures if they
face conflict?
Submit a program training manual designed

for the purpose of meeting and addressing
all of the above objectives using language
appropriate to the Staff of Blue Healer
Resort?
Task outcome:  Satisfactory  Not satisfactory
Assessor signature:
Assessor name:
Date:
Student Declaration
student(s).
 I understand that if I am found to have plagiarised, cheated or colluded, action will be taken against me according to
the process explained to me.
Jatin
Student name
INTPAk0121
Student ID number
Student signature
Date
Assessor name
Assessor signature
Date
Feedback

Student signature
Date
Assessment Task 3: Undertake Staff Training
Task summary
In Assessment Task 3 you are required to develop and conduct a staff training session based on the Set for Skilling
Employee Manual you created in Assessment Task 2. You must then create an external communication for clients based
on feedback from the training.
Required
 Access to the Blue Healer Resort Set for Skilling Program documents
 Staff Training Manual (created in Assessment Task 2)
 Case study document
Timing
Your assessor will advise you of the due date of these submissions.
Submit
 Session Plan
 External communication
Assessment criteria
Assessment Task 3 Instructions as provided to students
To kick off the roll out of the Set for Skilling Program, the CEO has requested you run a staff
training for your team of Recruitment Officers in the Set for Skilling Program, who will then
be prepared to deliver the training to others in the organisation throughout the coming
months. The CEO (assessor) will sit in on this training.
You will utilise the training manual you have created as the primary tool to assist you in
training the staff in the organisation requirements of the Set for Skilling Program.
1. Develop a session plan
Using the template provided in your resources folder, develop a session plan which
includes timings and topics as well as brief instructions to yourself on how to run the
training based on the training manual you have developed from the Set for Skilling
program documentation. The session must run for approximately 30 mins and the
assumption is that all of the participants are familiar with the manual. Your assessor will
ensure your team is diverse in nature.
Your training must include:
 An introduction outlining the purpose and benefits of the program
 A summary of the training needs identified and how the Set for Skilling Program
provides solutions to these
 An activity to help participants become aware of and let go of any negative belief
systems, bias or judgements they may hold toward people who are different from
them – based on what you developed in the employee manual
 An example of your own previous bias (as the Recruitment Manager) and how you
overcame this and let go of pre-conceived ideas of stereotypes
 A series of activities such as role plays directly demonstrating how to follow the
procedures for:
o managing tension created by difference
o identifying and managing harassment allegations
o employee conflict and complaints processes.
You need to specifically develop some role plays for the participants ensuring that you play
the lead role and each of the participants has a turn to play the roles of people from
diverse backgrounds and cultures. The aim of this is to demonstrate and model how to
address issues of difference, manage tensions and work effectively with difference, along
with demonstrating how conflict resolution techniques can be utilised. Access the case
study document in your student resources folder for ideas.
Submit the session plan to your assessor for review before scheduling the training session
with your assessor and delivering it.
2. Deliver the training session
Using the session plan, deliver the training to a group of three participants arranged by
your assessor. Your assessor will sit in and watch the training session in the role of the
CEO.
During the training you must:
 Present the information using language and body language appropriate to your team
 Encourage team collaboration
 Encourage respect for individual and team differences by role modelling
 Educate the team on Blue Healer Resort’s Diversity Policy and program initiatives
 Spread a consistent message of respect for individual and team differences
 A summary of the diversity policy and procedures
 Facilitate a feedback process whereby you generate and participate in discussion to

collect feedback from the team members of the training identifying:
o the key learnings and messages they received from the training
o ways that the program can be developed further to improve the business
products and services and meet the organisation objectives including
ways to promote diversity to clients and external stakeholders.
3. Promote diversity externally
Now that the training session has been delivered, based on feedback collected at the end
of your training session, develop some type of external communication to promote the
benefits of diversity and the image and reputation of the company as a leader in
promoting it.
You may create the communication in any format you feel is relevant, as long as it is
designed to promote diversity and portray a positive image of the organisation for clients
and other stakeholders outside of the organisation which promotes is accounting services.
Submit this to your assessor.
Completed
successfully
Did the student: Comments
Yes No
Develop a session plan to guide their training which meets

the requirements of the assessment activity?
Conduct a training session to a group of a diverse nature?
Deliver their training according to their session plan

developed?
Facilitate a process in the training for employees to help

them become aware of and let go of any negative belief
systems, bias or judgements they may hold toward people
who are different from them?
Share an example of their own diversity bias and how they

overcame it?
Demonstrates within the training how to follow

procedures for:
 managing tension created by difference
 recognising and managing harassment allegations
 employee conflicts and complaints management?
Presents the above information using language and body

language appropriate to the team?
Participates in and encourages collaboration of the

training attendees (people from diverse backgrounds)?
Encourage respect for individual and team differences?
Educate the team on Blue Healer Resort’s Diversity Policy

and program initiatives?
Facilitate a feedback process where they generate and
Completed
successfully
Did the student: Comments
Yes No
participate in discussion to collect feedback from the team

members of the training identifying:
 the key learnings and messages they received

from the training
 ways that the program can be developed further

to improve the business products and services
and meet the organisation objectives including
ways to promote diversity to clients and external
stakeholders.
Promote diversity and the organisation’s approach to it

using an external method/forum?
Task Outcome: Satisfactory  Not Satisfactory 
Assessor signature
Assessor name
Date
Final results record
Student name: Jatin
Assessor name:
Date
Final assessment results
Result
Task Type Satisfactory Unsatisfactory Did not submit
Program Implementation
Assessment Task 1 S U DNS
Report
Assessment Task 2 Develop a Training Manual S U DNS
Assessment Task 3 Undertake Staff Training S U DNS
Overall unit results C NYC
Feedback
 My performance in this unit has been discussed and explained to me.
Student signature: _______________________________________________ Date: ____________________

BSBDIV501 Student Assessment Tasks 15-06-20

Uploaded by

Document Information

Original Description:

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

BSBDIV501 Student Assessment Tasks 15-06-20

Uploaded by

Copyright:

Available Formats

STUDENT ASSESSMENT TASKS

Assessment Task Overview

You must, in the role of the Recruitment Manager of

You must develop a training manual for staff to assist

You must design and implement a training session for

Assessment Task Cover Sheet

Depending on the task, this may include

Assessment task information

 a summary of the assessment task

 information on the resources to be used

 resubmission opportunities if required.

Assessment task instructions

 Blue Healer Resort Set for Skilling Program document

Do you have any specific needs that should be considered  Yes  No

If so, explain these in the space below.

Do you understand your rights to reassessment?  Yes  No

Student name Jatin

Student ID number INTPAK0121

Student name Jatin

Student ID number INTPAK0121

Assessment outcome S NS DNS Resubmission Y N

Student result response

 I would like to appeal this assessment decision.

This assessment is to be completed in the simulated work environment in the RTO.

 Computer with Microsoft Office and internet access

 Blue Healer Resort Set for Skilling Program Documents

 Dispute Resolution Policy and Procedures

 Briefing Report template

Carefully read the following scenario

Critically review the diversity policy and determine if it is suitable or if an update is

3. Send an email to the CEO (your assessor).

Attach your report to the email.

4. Update the Diversity Policy.

It should introduce and summarise the contents of the attachment.

Did the student: Yes No

Locate and review the diversity policy from

Determine its applicability to the

Outline formal and informal complaints

Identify and outline key features of relevant

Implement an action to ensure that the

Aim for diversity in selecting and recruiting

Did the student: Yes No

Task Outcome: Satisfactory  Not Satisfactory 

Assessment outcome S NS DNS Resubmission Y N

Student result response

This assessment is to be completed in the simulated work environment in the RTO.

 Computer with Microsoft Office and internet access

 Dispute Resolution Policy and Procedures

Carefully read the following scenario

The staff training manual must include:

Did the student: Yes No

Submit a Set for Skilling Training Manual

Submit a Set for Skilling Training Manual

Submit a Set for Skilling Training Manual

Submit a Set for Skilling Training Manual

Submit a Set for Skilling Training Manual

Submit a program training manual designed

Task outcome:  Satisfactory  Not satisfactory

Assessment outcome S NS DNS Resubmission Y N

Student result response

This assessment is to be completed in the simulated work environment in the RTO.

Carefully read the following scenario

1. Develop a session plan

Student signature: ___________________________ Date: