WB Edistrict SRS Domicile Certificate 0.3 21may2014

9
System Requirement
Specifications
on
Domicile Certificate
Service
for
State-wise Rollout
of
e-District MMP
in
West Bengal
CMC LTD
System Requirement Specifications
On
Domicile Certificate Service
For
State-wise Roll Out

of
e-District MMP
in
West Bengal
Prepared By:
CMC Ltd., Kolkata
CAUTION
This document is released by the Software Development Group for West Bengal e-District
project of CMC Limited.
The information contained in this document is confidential and no part of this document
may be reproduced, stored in a retrieval system or transmitted in any form or by any
means, electronic, mechanical, photocopying, recording or otherwise, without the prior
written consent of CMC Limited.
ANY QUERIES OR SUGGESTIONS SHOULD BE FORWARDED TO:
The Regional SI Head

CMC Limited
28, Camac Street,
Kolkata – 700 016
Document Control:
Document No. CMC-WB-e-District-SRS

Version No. 0.3
Prepared By CMC Limited
Release Date 21th May, 2014
Template Effective Date 20th June, 2003
Template Version 02
Revision Control Information
File Name : WB_eDistrict_SRS_Domicile_Certificate_0.3_21May14

File Creation Date : 07/04/2014
Author(s) : Sikta Halder
Approvers : Mr. Tarun Kar
Sr. Section Nature of Amendment Document Document Remarks

No. Number Version No. Release
Date
1 - Draft 0.1 08/04/2014 Sent for QA
Review
2 - Draft 0.2 17/05/2014 Sent for Customer
Review
3 - Draft 0.3 21/05/2014 Sent for internal
Review
Table of Contents
1. Purpose of Document 7
2. Project Introduction 7
3. Benefits 7
4. System Overview 8
5. FRS and Related Process Id 8
6. Scope of System /Services 8
6.1 CRUD Matrix 9
7. Definitions, Acronyms and Abbreviations 9
8. System Perspective 10
9. Functional Requirement 12
9.1. Process Map 14
9.2. Process Description 15
9.3. Use Case Table 17
9.4. Use Case Description – Request for Domicile Certificate 18
9.4.1. Service Link – Selection of Services 19
9.4.2. Display of Instructions and Requirements of Selected Service 19
9.4.3. Input form Entity Detail – Application Form for Generic Data 20
9.4.4. Capture Service Specific Application Data 21
9.4.5. Upload Supporting Documents 25
9.4.6. View Application Data 25
9.4.7. Digital Signature of Application Data 28
9.4.8. Generate Acknowledgement 28
9.4.9. Alert and notifications (SMS & Email)29
9.5. Use Case Description – Processing of Application for Domicile Certificate 29
9.5.1. Service wise list of pending applications (Pending Inbox) 31
9.5.2. View application 31
9.5.3. View Attached Supporting Documents 31
9.5.4. Uploading supporting documents 31
9.5.5. Decision on Service Request 32
9.5.6. Digital signature on decision 32
9.6. Use Case Description – Approval of Application for Domicile Certificate 32
9.6.1. Service wise list of pending applications (Pending Inbox) 33
9.6.2. View application 34
9.6.3. View Attached Supporting Documents 34
9.6.4. Decision on Service Request 34
9.6.5. Digital signature on decision 34
9.6.6. Alert and notifications (SMS & Email)35
9.6.7. Integration requirement 35
9.7. Case Description – Printing of Domicile Certificate 36
9.7.1. Status wise list of applications 36
9.7.2. Printing of service output 37
9.8. Escalation Matrix 37
9.9. Monitoring Report 38
9.9.1. Monitoring Report Format 38
9.9.2. MIS 38
10. Non Functional Requirement 39
10.1. Software System Attributes 39
10.1.1. Usability 39
10.1.2. Accessibility 39
10.1.3. Availability 39
10.1.4. Maintainability 39
10.1.5. Portability 40
10.1.6. Security 40
10.1.7. Localization support 40
11. List of Message 41
WB e-District Domicile Certificate
1. Purpose of Document
This document details the System Requirement Specifications of the Domicile Certificate
Service under the project e-District.
The purpose of this document is for the user to scrutinize and validate CMC’s understanding
of the system requirements of Domicile Certificate Service. It also provides a reference point
for the design, development and testing of the project.
2. Project Introduction
e-District is the project that aims at electronic delivery of identified high volume citizen
centric services, at district and sub district level by utilizing the four pillars of infrastructure
namely, SDCs, SWANs, SSDGs and CSCs, optimally to deliver public services
electronically to citizens at their door steps.
e-District has been envisaged by Government of West Bengal as automation of workflow and
internal processes of District Administration for providing services to the citizens. This
project is of paramount importance to the State as it would help in moving towards electronic
workflow system for the district administration and help in providing efficient individual
department services through Common Service Centres (CSCs) and Kiosk Centres, which
would be the primary front end channels as envisaged in the project.
3. Benefits
1) Online delivery of Certificate/license through CSC/Web.
2) Automated workflow and Online Database to reduce Processing time.
3) Online / IVRS based Status Tracking.
4) Availability of Online MIS.
5) Auto generated acknowledgement receipt with Fees, timeline and other detail.
6) Submission of Application through any authorized Kiosk/CSC/Department Office.
7) Provision for alert for Higher Office to monitor Online.
8) Online submission, delivery and processing of applications without physical presence of
Officer.
9) Online database update and access.
10) Online (24x7) submission of application.
11) Digital signature to ensure the delivery of service across the counter.
12) Online verification of Document and Integration with SSDG, Payment Gateway, MSDG,
e-Authentication, Aadhaar, e-Taal to assure delivery to rightful candidate.
CMC Limited Confidential Page: 7 of 44

Version No.: 0.3 21 May 2014
4. System Overview
e-District project aims at electronic delivery of public services at District / Sub District level,
progressively. Initially 8 categories (4 Mandatory + 4 Non-Mandatory) of identified high
volume citizen-centric public services at district and sub-district level will be taken up for
implementation. While doing so, the four pillars of e-infrastructure i.e. SWANs, SDCs,
SSDGs and CSCs will be leveraged and no new infrastructure would be created. Later on,
new services could be added depending on the requirements and the felt needs.
The e-District project envisages centralized architecture at the State level with common
application software for each of the identified services for all the districts of the State. The
application software will be hosted in the State Data Centre and in one desktop in each block
used as local server to attain offline capability.
Domicile certificate is certification provided to the citizen by the government confirming and
testifying their place of domicile.
5. FRS and Related Process Id
This document covers the functional requirement defined in Section 3.2 of the existing FRS
(e-District_FRS_v0[1].4.1) and Section 2.2.5.1 of the existing SRS.
6. Scope of System /Services

The system is intended at electronification of the Domicile Certificate process. Scope of the
system mainly includes Registration, Approval, Certificate Generation and Report
Generation Process. The System also allows the status inquiry for the application Submitted
and maintaining Electronic Register.
System will be implemented at following places for the Domicile Certificate
 CSC
 Kiosk Centres
 Block / BDO / SDO / DM Offices
Approval of the application will be done at SDO/BDO office of concerned District.

Certificate will be generated either from CSCs, Kiosk Centre or SDO/BDO office.

The following is the service (CRUD) matrix for Domicile Certificate Service as envisaged by
the system.
6.1 CRUD Matrix

Designation Create Read Update Delete
Enquiry (Submitted (Write Comment
X X
Officer Request) on Verified Cases)
SDO/BDO X (Submitted (Approve / Reject X
Request) Verified Cases)
Kiosk/CSC/ (new (Saved Request) (Saved
(Save Request)
Citizen request) (Request Status) Request)
Secretary X (Submitted X X
Revenue Request)
7. Definitions, Acronyms and Abbreviations
SRS Software Requirement Specifications

E-District Electronic District
Webel West Bengal Electronic Industry Development Corporation Limited
ASO Assistant Statistical Officer
AR Additional Registrar
CSC Common Service Centre
SSDG State e-Governance Services Delivery Gateway
MSDG Mobile Services Delivery Gateway
ETaal Electronic Transaction Aggregation & Analysis Layer
MMP Mission Mode Project
SDC State Data Centre
SWAN State Wide Area Network
CEO Chief Executive Officer
AIN Application Identification Number
UAIN
Unique Application Identification Number
EO
Enquiry Officer
BDO
Block Development Officer
SDO
Sub-Divisional Officer
SMS
Short Messaging Service
ADM(G)
Additional District Magistrate

8. System Perspective
1.1 Security Features
To maintain the integrity of the system following measures will be taken from the
security point of view.
1.1.1 Login User Id and Password
Each person who has been authorized to access the system will be having a
unique user id and password. To log on to the system user will have to provide
correct information, else request to log on will be rejected. It is the responsibility
of the person to maintain the secrecy of one’s password.
1.1.2 Biometric Authentication
System will store the thumb impression of each person who has been authorized
to access the system. The thumb impression is stored in database at the time of
creation of new user. After the user logs in to the system by providing user id and
password the system will prompt the person for further authentication or
identification. Here, the user will have to put his thumb in the biometric device. If
the user’s thumb impression matches with thumb impression stored in database
then only system will allow the user to proceed further. Otherwise the user will
get a biometric authentication failure message.
1.1.3 Smart Card / USB Token
Any action done by the user will have to be supported by his digital signature. For
this purpose users are provided with smart card/USB token that carries the digital
signature. To certify the action, user has to insert his smart card/USB token in the
smart card reader/USB port and provide the key number that is associated with his
smart card/USB token.
1.2 Electronic Messaging
The following facilities will be provided in the application for automatic sending of
messages to the citizen on the status of the application.
1.2.1 E-Mail
The applicant will fill up the e-mail address, if any, in the application form. The
system will capture the e-mail address from the application form and will
automatically send the status of the application to the applicant’s mail address.
1.2.2 SMS
The applicant will fill up the mobile phone number, if any, in the application
form. The system will capture the mobile phone number from the application
form and will automatically send the status of the application to the applicant’s
mobile phone number by using the Short Messaging Service (SMS) facility.
1.3 Status Enquiry
Applicant can inquire about the status of his application through any of the following
1.3.1 Application Inquiry
A status search query screen is provided in the application, and search can be
based on any of these parameters -Applicant Name / Application Date/
Application reference number. This can be done at CSCs/Kiosk Centre.
1.3.2 e-District Portal
e-District portal will have link to find out the status of individual application.
Anybody can browse the website and can see the status of the application by
providing application reference number.
1.3.3 IVRS
The applicant may make a phone call to a designated phone number to get the
status of the application made by him. As and when the applicant calls the
designated number the applicant will be guided by some instructions following
which the applicant can know the status of his application.
1.4 Alerts
Pending Applications Alerts:

The application will have a facility to generate an alert (via the media stated below)
after the due date to the senior of the authority in the hierarchy for the application
pending action. The person receiving the alert from the system may take necessary
actions for the pending applications.
System will follow the escalation matrix described under section 9.8 in this document
to generate alerts.

9. Functional Requirement
The functional requirements of the proposed Service are described below in terms of process.
A process may be defined as a particular activity that an Actor can perform. An Actor is a
user with a specific role. The following table gives a brief description of each process field in
the process that follow:
S.No. Description
1. The system will be able to display application for Domicile Certificate related page
through multiple routes
 Service links
 Information links – State portal
 District Links
2. The system will be able to identify user logging into the system as defined by the login
component
3. The system will be able to provide information to the citizens about application for
Domicile Certificate both in public as well as restricted domain as per the ‘Information
component’
 Web access to information content in public domain
 e-District application access to content in private domain
4. The System will make available the latest copy of the Application Form online (24x7)
as per the Form Availability component.
5. The System will enable receiving of the application as per the Application Receipt
component.
6. The System will generate an Acknowledgement with Application Identification
Number and will be able to identify the application based on this Number.
7. The System will display a message regarding successful or unsuccessful completion of
any transaction.
8. The system will refresh the page in case of failure in submission of service request
9. System will have option to add or delete levels of actors in workflow.
10. The System will be able to save the application data and route it to the concerned
Officer.
11. The System will be able to notify the concerned Officer about the new application and
this date and time must be logged.
 through e-District application dashboard
 through e-mail (only one email per day to the concerned Officer to inform the
Pending Count as on date)
 through SMS (only one SMS per day to the concerned Officer to inform the
Pending Count)
12. The system will allow concerned officials to view the service request only on
authenticated login as per login process.
13. The system will allow concerned Officer to accept or reject or send back any service
request application

S.No. Description
14. The System will request the Officer to compulsorily provide comments in case of
rejection
15. The Officer must be able to download the application from the System.
16. The System will enable the officer to order verification as per the Verification
component.
17. The System will allow the Officer to enter/select query parameters for the Report and
then display the results for the query to Officer.
18. The System will allow the Officer to either approve or reject the application using his
digital signature.
19. The System will log the Approval or Rejection and the date and time of the action.
20. The System will save the digitally signed copy of the Domicile Certificate issued as a
soft copy in a Database
21. The System will be able to notify the Applicant and deliver the Domicile Certificate as
per the Delivery Mechanism component.
22. System will allow updating some of the submitted details by authorized user later.
23. The System will log the details of who accessed the online soft copy and took a printout
of the same.
24. The System will be able to detect changes in status and send status updates to the
citizen as per the Notification component.
25. The System will be able to escalate the application as per the Auto Escalation matrix
defined in Auto Escalation Matrix table, by notifying the next level of authority and
sending him a copy of the application.
26. The System will be able to generate MIS reports as per the format specified in the table
Monitoring Report.
27. The System will have a facility for forwarding of the application, with remarks and
digital sign of the sender, to any person in workflow registered with the System.
28. The system will support multilingual interface (Bengali and English) as per
Localization and Language Technology Standards for National e- Governance Plan
defined in e-district guidelines.
29. The e-District Application must support Digital Signatures of any of the Certifying
Authorities registered under the Controller of Certifying Authorities, and must be
modifiable as per the changes made by the respective Certifying Authorities on the
structure of the Digital Signatures issued by them.
30. The Digital Signatures used and the e-District Application must provide the Time
Stamping of the act of Digitally Signing a document as mandated by the IT Act 2000.
31. The Smart Card reader or the USB Token, carrying the Private/Secret Key, must be
activated by Biometric identification instead of a PIN / Password based system.

9.1. Process Map

Citizen/CSC Operator / ADM(G) BDO SDO EO
e-District Application
Start Notification Log in to the Log in to the

Submission system. system.
Verification of Verification of
Details & Details &
Urba Supporting Supporting
Submission of Documents
n? Y Documents
Form & (Rural Applicant)
Uploading of (Urban Applicant)
Supporting Conducting
Documents N
Okayed Okayed Enquiry &
by by Returned
BDO? SDO? with
N Comments
N Forwarded to
AGM?
Corrected Y
Document / Y
Notification
Details Entry by Okaye
Send Back
Applicant for d by
Resubmission Entered Reason Entered Reason EO?
Forwarded to
AGM?
for Rejection for Rejection Y

N
Entered
N N Reason for
Sent Sent Rejection
for for
revisio revisio
n?Y n?Y
Y Sent
for
revisio
n? N
Notification Waiting till Waiting till

Stop reached reached
Rejection
N
Doc
Approval reache
with d?
Digital Y
Signature N
Doc.
Doc. Go through the
reache
reache comments given
Y d?
d? by EO.
N Y
O
k? Go through the N
comments given
Forward
by EO and
Verifying ed to
forwarded to SDO.
Applicatio ADM?
n Y
Printing of Notification Approval with

Certificate Delivery Digital Signature

9.2. Process Description
Step Activity Responsibili Channel/ Documents involved Mode Timelin

ty Office e
1. Citizen approaches Citizen NA o Documentary Manual NA

CSC/Kiosk/Portal Evidence of Rented
with document House(Photocopy of
Land Deed /
Khatiyan / Rent
Receipt
Copy)/Documentary
Evidence of
Residential Land
o Residential
Certificate issued by
S.D.O
o Photocopy of
Gorkha certificate
issued from D.G.H.C
o Defense ID
Card/Pan Card/Govt.
ID
Card/Passport/Drivin
g License/Electors
Photo
Identity Card
(EPIC)/Ration Card
o Admit Card for
Secondary
Examination/Photoco
py of Birth
Certificate
o Certificate by
Gram Panchayat
Pradhan/Certificate
from
MLA/Certificate
from MP
o One Attested
Passport Colored
Photograph
o Attested
photocopy of call
letter issued from
Army/BSF/CRPF/CI
SF/SSB/ITBP/EFR
2. Login into system. CSC/ Kiosk CSC/ Kiosk o All above Automated T
Filling up electronic Centre / Centre / o Application Form
form online. Department Department

ty Office e
Downloading the Operator Operator
filled up form and
signing.
Attach supporting
documents as scanned
files and submitting
the application .
3. Login into System. SDO/BDO SDO/BDO o All above Automated T+1 Day
Verification of the
application within the
system.
Forwarding to
Enquiry Officer(EO)
for Physical
Verification if
Application is ok OR
Sending back for Re-
submission OR
Rejecting the
application.
4. Uploading of EO EO o All above Automated T+3
Verification Report o Verification Report Days
against the
Application after the
physical verification.
Returning the
application along
with report to
SDO/BDO OR
Sending back for Re-
submission OR
Rejecting the
application
5. Receiving actual hard SDO/BDO SDO/BDO o All hard copies Manual
copy submitted by submitted.
Citizen
6. Forwarding the BDO BDO o All above Automated
Application to SDO
7. Approval of the SDO SDO o All above Automated T+1 Day
Application to issue
the Certificate OR
Forwarding to
ADM(G)
8. Approval of the ADM(G) ADM o All above Automated T+1 Day
Application if it is ok
OR Rejecting the
application
9. Printing of Certificate CSC/ Kiosk CSC/ Kiosk o Domicile Certificate Automated
at CSC/Kiosk Centre / Centre /
centre/SDO/BDO Department Department

ty Office e
office if approved. Operator / Operator
Citizen
10. Collection of Citizen CSC/ Kiosk o Domicile Certificate Manual
Certificate from Centre /
CSC/Kiosk centre Department
SDO/BDO Office Operator
11. Getting the status and Citizen CSC/ Kiosk o Status Report Automated
reason for Rejection. Centre /
Resubmission of Department
Modified Application Operator
/ Documents at
CSC/Kiosk /Portal
9.3. Use Case Table
e-District Application
Request for Domicile Certificate

a. New Request
b. Re-submission of Request
BDO
Viewing of Application / Status
EO
Processing of Application for Domicile Certificate

Verification of Application by
SDO/BDO & EO
Forwarding / Rejection / Sending
Back of Application by
SDO/BDO/EO SDO
CSC / Kiosk / Citizen
Approval of Application for

Domicile Certificate

Version No.: 0.3 21 May 2014 ADM(G)
Printing of Certificate
9.4. Use Case Description – Request for Domicile Certificate
Use Case ID 1
Use Case Name Submission of Domicile certificate request
Actor selects ‘Apply for New Domicile certificate’ / ‘Resubmit Revised
Document for Domicile Certificate’ from
 Service links - Selection of Services (refer section 9.4.1)
Trigger  Information links
 District Links
And Selects
‘New request’ , ‘Resubmission Request’ or ‘Saved request’
Primary Actor Kiosk/CSC/Department Operator/ Citizen ( Through Portal)/SSDG
Pre-condition Actor has successfully logged in the e-District Application
Basic Path 1. System shows the instructions for application for Domicile Certificate
with requirement of supporting documents. (refer section 9.4.2).
2. System renders the Application form for generic data (refer section
9.4.3)
3. Actor enters the application details.
4. Actor submits the form.
5. System renders the service specific application form (refer section
9.4.4)
6. Actor attaches supporting documents (refer section 9.4.5)
7. System displays the page with application data entered by the actor.
8. Actor can go back to application form for editing of entered data, in
case he wants to make any changes before submitting the request .
(refer section 9.4.6)
9. System asks for digital signature PIN to digitally sign the entered data,
and then clicks on ‘Sign’ button. (refer section 9.4.7)
10. Actor clicks on the ‘Submit’ button.
11. System displays the success message -MSG-4
12. System generates Acknowledgment receipt with Application
Identification Number (AIN) (refer section 9.4.8).
Alternative 1. If the status of application is ‘Sent Back’ then actor will modify the
Paths application data or attach required additional supporting document
based on the remarks given by the SDO/BDO/EO.
2. If the status of application is ‘Reject’ then there is no action is
required.
3. Actor clicks ‘Save’
 System saves the request & displays MSG-5
4. Actor clicks ‘close’
 System displays MSG-7, close the application form & and

Actor return to its home page
5. Actor clicks ‘Reset’
 System displays MSG-6, clear the form and presents the fresh
application form
A successful submission of Domicile Certificate Service request and display
of MSG-4 and MSG-10.
Post-condition
A successful re-submission of Domicile Certificate Service request and
display of MSG-10.
Supporting
NA
Actors
Business
All mandatory fields will be entered or else display- MSG 14
Validation
9.4.1. Service Link – Selection of Services
After login user will get a screen to select service from a list of all available services in the e-
District portal.
Name of Service Service Request Draft

Applications
Domicile Certificate Apply New Saved Drafts
Domicile Certificate Apply Revised Saved Drafts
9.4.2. Display of Instructions and Requirements of Selected Service
Eligibility Criteria:
1. Applicant should be a resident of West Bengal.
Documents Required:
1. Documentary Evidence of Rented House(Photocopy of Land Deed/Khatiyan/Rent

Receipt Copy)/Documentary Evidence of Residential Land
2. Residential Certificate issued by S.D.O
3. Photocopy of Gorkha certificate issued from D.G.H.C
4. Defense ID Card/Pan Card/Govt. ID Card/Passport/Driving License/Electors Photo
Identity Card (EPIC)/Ration Card
5. Admit Card for Secondary Examination/Photocopy of Birth Certificate
6. Certificate by Gram Panchayat Pradhan/Certificate from MLA/Certificate from MP
7. One Attested Passport Colored Photograph
8. Attested photocopy of call letter issued from Army/BSF/CRPF/CISF/SSB/ITBP/EFR
Fee Details:
` Not Applicable
Expected Delivery Date:
Please refer to the section 9.8
9.4.3. Input form Entity Detail – Application Form for Generic Data
Following fields will be captured in application form for Generic data.

Srl. Input Fields Data Type Max Mandatory

Length
1. Applicant Details Heading
2. Salutation Entry 3 Yes
3. First Name Entry 50 Yes
4. Middle Name Entry 50 No
5. Last name Entry 50 Yes
6. Mobile No. Entry 10 No
7. Email Entry 100 No
8. Date of Birth Entry Yes
9. Age Calculated
10. Gender Selection/List Yes 9.4.4.
11. Permanent Address of Applicant Heading Captur
12. Address Line 1 Entry 100 Yes
13. Address Line 2 Entry 100 No
14. Rural / Urban Selection/List Yes
15. Sub-Division Entry 50 No
16. Block/Municipality/Corporation Selection/List Yes
17. Block/Municipality/Corporation Name Entry 50 Yes
18. PIN Code Entry 6 Yes
19. Post Office Entry 50 No
20. Police Station Entry 50 No
21. District Selection/List Yes
22. State Selection/List
23. Country Entry 50 Yes
24. Present Address of Applicant Heading
25. Address Line 1 Entry 100 Yes
26. Address Line 2 Entry 100 No
27. Rural / Urban Selection/List Yes
28. Sub-Division Entry 50 No
29. Block/Municipality/Corporation Selection/List Yes
30. Block/Municipality/Corporation Name Entry 50 Yes
31. PIN Code Entry 6 Yes
32. Post Office Entry 50 No
33. Police Station Entry 50 No
34. District Selection/List Yes
Srl. Input Fields Data Type Max Mandatory
Length
36. Country Entry 50 Yes
37. Date of Application Selection/List Yes (Auto)
38. Application Submission Mode Selection/List Yes
(Online/Offline)
39. Form Image (In case of Offline) File
40. I Accept Checkbox 1 Yes
e Service Specific Application Data
Following fields will be captured in service specific application form,

Srl Input Fields Data Type

1. Father/husband Details Heading
2. Father/husband List/Selection
3. Father/husband Name Entry
4. Salutation Entry
5. First Name Entry
6. Middle Name Entry
7. Last name Entry
8. Occupation Entry
9. Details of Parents Business/service Entry
10. Applicant place of Birth Heading
11. Address Line 1 Entry
13. Rural / Urban Selection/List
14. Sub-Division Entry
15. Block/Municipality/Corporation Selection/List
16. Block/Municipality/Corporation Name Entry
17. PIN Code Entry
18. Post Office Entry
19. Police Station Entry
20. District Selection/List
22. Country Entry
23. Education Detail of Applicant Heading
24. Level Entry
25. Name of Institution Entry
26. Class From Entry
27. Class To Entry
28. From Year Entry
29. To Year Entry
30. Particulars of stay of last 15 years Heading
33. Rural / Urban Selection/List
34. Sub-Division Entry
35. Block/Municipality/Corporation Selection/List
36. Block/Municipality/Corporation Name Entry
37. PIN Code Entry
38. Post Office Entry
39. Police Station Entry
40. District Selection/List
42. Country Entry
43. House Type List/Selection
44. Applicants Details of Business/service Entry
45. Applicant’s native state List/Selection

46. Applicant’s native district List/Selection
47. Duration of stay in West Bengal ( in years) Entry
48. Whether Applicant/Parents possess any immovable List/Selection
property like house etc. in West Bengal or in any
other
state.
49. Immovable property details Entry
50. Whether applicant migrated
from any other state/country?
51. Reason for Application List/Selection
52. Other Reason for Application(if any) Entry
53. List of Document Attachment
Format- Application Form
E-Application Form for Domicile Certificate

Applicant Details
1. Salutation*: ___
2. First Name*: ______________________________
3. Middle Name: _____________________________
4. Last name*: _________________________________
5. Mobile No.:_______________ 6. Email: ____________________
7. Date of Birth*: ______________ Age____________ ( Calculated )
8. Gender* : ______________
Permanent Address of Applicant

9. Address Line 1* : ________________________________________________________
10. Address Line 2 : _________________________________________________________
11. Rural / Urban* : 12. Sub-Division : ________________
Select
12. Block/Municipality/Corporation* : Select
13. Block/Municipality/Corporation Name* : _____________________________________
14. PIN Code* : ___________
15. Post Office : _________________________ 17. Police Station : ________________
16. District*: 19. State :
Select Select
17. Country : ____________________________
Present Address of Applicant

18. Address Line 1* : ________________________________________________________
19. Address Line 2 : _________________________________________________________
20. Rural / Urban*: 21. Sub-Division : ______________________
Select
22. Block/Municipality/Corporation : Select

23. Block/Municipality/Corporation Name*: _____________________________________

24. PIN Code*: ____________
25. Post Office : __________________ 26. Police Station : _______________
Select Select
29. Country : ________________________
30. Date of Application : _______________ ( System date )

31. Application Submission Mode (Online/Offline) : Select
32. Form Image (In case of Offline) : File
Father / Husband Details

33. Father / Husband Name:
34. Salutation*: ___ Select
35. First Name*: ______________________________
36. Middle Name: _____________________________
37. Last name*: _________________________________
38. Occupation.:______________
Applicant place of Birth

39. Address Line 1* : ________________________________________________________
40. Address Line 2 : _________________________________________________________
41. Rural / Urban* : 42. Sub-Division : ________________
Select
43. Block/Municipality/Corporation* : Select
44. Block/Municipality/Corporation Name* : _____________________________________
45. PIN Code* : ___________
46. Post Office : _________________________ 46. Police Station : ________________
Select Select
49. Country : ____________________________
50. Details of Parents Business/service:____________________________________
Education Details of Applicant
51.
Srl Level Name of Institution Class Form Class To From Year To Year
1
2
Add Row Remove Row
Particulars of stay of last 15 years
52.

Srl Address Rural/ Sub- Block/ Municipality/ PIN PO PS Dist Sta Cou House
Urban Div Corporation Name rict te ntry Type
1
2
Add Row Remove Row
Other Details
53. Applicant Details of Business/Service : ________________________

54. Applicant’s Native District :
Select
55. Applicant’s Native State :
Select
56. Duration of stay in West Bengal ( in Years) : _______
57. Whether Applicant / Parents possesses any immovable property in West Bengal :_______ ( Yes/No)
58. Specify immovable property details, if yes : _______________________
59. Reason for Application :
Select
60. Other Reason for Application(if any): ______________________________________________
I hereby declare that the above information is true to the best of my knowledge and
belief.
I Accept*:

9.4.5. Upload Supporting Documents
Srl Input Fields Data Type Max Length Mandatory

1. Name of Document Label 30 NA
2. Submission Mode Selection/List
(Online/Offline)
3. Document Number Entry Yes(If
Reference)
4. Remarks Entry No
5. File Upload File

9.4.6. View Application Data

1. Father/husband Details Label

2. Father/husband Label
3. Father/husband Name Label
4. Salutation Label
5. First Name Label
6. Middle Name Label
7. Last name Label
1. Applicant Details Occupation Label
8. Label
2. Salutation Label
Details of Parents Business/service
9. Label
3. First Name Label
Applicant place of Birth
10. Label
4. Middle Name Address Line 1Label
11. Label
5. Last name Address Line 2Label
12. Label
6. Mobile No. Rural / Urban Label
13. Label
7. Email Sub-Division Label
14. Label
8. Date of Birth Label
Block/Municipality/Corporation
15. Label
9. Age Label
Block/Municipality/Corporation Name
16. Label
10. Gender PIN Code Label
17. Label
11. Permanent Address of Applicant Post Office Label
18. Label
12. Address Line 1 Police Station Label
19. Label
13. Address Line 2 District Label
20. Label
14. Rural / Urban State Label
21. Label
15. Sub-Division Srl Input Fields Label Data Type
16. Block/Municipality/Corporation22. Country Label Label
17. Block/Municipality/Corporation23.
Name Label
Education Detail of Applicant Label
18. PIN Code 24. Level Label Label
19. Post Office Label
25. Name of Institution Label
20. Police Station 26. Class From Label Label
21. District 27. Class To Label Label
22. State 28. From Year Label Label
23. Country 29. To Year Label Label
24. Present Address of Applicant 30. Particulars of stay
Label
of last 15 years Label
25. Address Line 1 31. Address Line 1Label Label
26. Address Line 2 32. Address Line 2Label Label
Srl Input Fields
33. Rural / Urban Data Type Label
34. Sub-Division Label
27. Rural / Urban Label
35. Block/Municipality/Corporation Label
28. Sub-Division Label
36. Block/Municipality/Corporation Name Label
29. Block/Municipality/Corporation37. PIN Code Label Label
30. Block/Municipality/Corporation38. Name
Post Office Label Label
31. PIN Code 39. Police Station Label Label
32. Post Office 40. District Label Label
33. Police Station 41. State Label Label
34. District 42. Country Label Label
35. State 43. House Type Label Label
36. Country Label
44. Applicants Details of Business/service Label
37. Date of Application 45. Applicant’s Label
native state Label
38. Application Submission Mode 46. Applicant’s native Labeldistrict Label
(Online/Offline)
CMC Limited 47. Duration
Confidential of stay in West Bengal ( in years)29 of 44
Page: Label
39.No.:
Version Form0.3 Image (In case of Offline)
21 48.
May 2014 Label
Whether Applicant/Parents possess any immovable Label
40. Date of Issue Label
property like house etc. in West Bengal or in any other
state.
49. Immovable property details Label
50. Whether applicant migrated Label
from any other state/country?
9.4.7. Digital Signature of Application Data
Any action done by the user (except Citizen) will have to be supported by his digital
signature. For this purpose users are provided with smart card/USB token that carries
the digital signature. To certify the action, user has to insert his smart card/USB token
in the smart card reader/USB port and provide the key number that is associated with
his smart card/USB token.
9.4.8. Generate Acknowledgement
Following data will be printed on acknowledgement along with header and

instructions for citizen,
 Application Identification No. (AIN)
[
Format for AIN:
16 Digit No:
First 2 digits (Place 1 & 2): Municipal / Collectorate
Next 2 digits (Place 3 & 4): Department Code
Next 2 digits (Place 5 & 6): Service Code
Next 2 digits (Place 7 & 8): Year of Transaction
Next 2 digits (Place 9 & 10): District
Next 6 digits (Place 11 to 16): Serial
]
 Name of Service
 Name of Applicant
 Address of Applicant
 Date of Application
 Due Date of Service Delivery
 Service Charge
 CSC/Kiosk Name
Instructions:
1. One can get the status of own application using AIN through,
a. e-District Portal – self or visiting nearest CSC/Kiosk
b. Sending SMS to <NNNN>
c. IVRS – by calling <NNNNNN>
2. It is mandatory to bring this acknowledgement slip to collect certificate

9.4.9. Alert and notifications (SMS & Email)
The following notifications will be sent automatically to the citizen on the status of the
application.
E-Mail
An Email will be sent to the Email address provided by the citizen in the application
form.
SMS
The system will send an SMS to the mobile phone number citizen has provided during
application for the service using MSDG gateway’s Push message feature.
9.5. Use Case Description – Processing of Application for Domicile Certificate
Use Case Id 2
Use Case Name Processing of Application for Domicile Certificate
Actor selects ‘Pending Inbox’ (refer section 9.5.1)
Trigger
Selects one application from the list of pending requests.
Primary Actor SDO/BDO, EO
Pre-condition The citizen applies for Domicile Certificate through kiosk/Online. The
following are the necessary pre-conditions.
1. Actor has successfully logged in the e-District Application with valid

User id and Password
2. Biometric authentication is successful.
3. All the fields in the Domicile Certificate Service Request Form are
required to be filled up properly.
4. All the supporting documents required for the issuance of certificate are
required to be scanned and uploaded in the e-District Application
Basic Path 1. System shows the list of pending applications for Domicile
Certificate (refer section 9.5.2)
2. Based on the data provided by the applicant at the Kiosk the e-
District/ E-District Application automatically generate an
acknowledgement, assigns a tracking number and routes the
application to the concerned SDO in case of Urban Citizen and to the
concerned BDO in case of Rural Citizen.
Verification at the level of SDO/BDO

3. Actor receives notifications in his/her inbox (includes: Notification
component)- MSG 13.
4. Actor selects one application from the inbox.

5. System renders for review Application metadata, service specific
application data and review attached supporting document (refer
section 9.5.3)
6. Actor can attach additional supporting documents if required.(refer
section 9.5.4)
7. The Actor will verify the case details and the supporting documents
furnished by the applicant. He/She will assign an Inquiry officer who
will conduct the enquiry and provide an enquiry date in the e-District
Application.
8. The actor forwards the application to EO. It is mandatory to view the
document before forwarding it. System displays- MSG 12.
Verification at the level of EO

1. Actor receives notification in his/her inbox(includes: Notification
component)- MSG 13
2. Actor selects one application from the inbox.
3. Actor will conduct the physical enquiry and provide an enquiry date
in the e-District Application
4. Once the enquiry is done, the enquiry Officer will submit his/her
comments on the report. Actor can attach additional supporting
documents if required.(refer section 9.5.4)
5. Actor will return the document back to SDO/BDO.
Forwarding at the level of BDO

1. The Actor forward the service request to SDO after verification of the
comments and reports sent by EO.
Forwarding at the level of SDO

1. The Actor may forward the service request to ADM(G) after
verification of the comments and reports sent by EO/BDO
Alternative 1. The actor selects other decisions like ‘Reject’, ‘Send Back’ the
Paths application (include: rejection component) - MSG-9.
2. In such decision actor has to enter remarks/reason for taking this
decision.
4. System display MSG-7, close the application form & and Actor
return to its home page
6. System display MSG-6, clear the form and presents the fresh
application form.
Post-condition NA
Supporting NA
Actors
1. All mandatory fields will be entered or else display- MSG 14
Business 2. Actor has to enter remarks in case of Reject or Send Back decisions.
Validation 3. Actor has to check all mandatory checklist items before taking
decision.
9.5.1. Service wise list of pending applications (Pending Inbox)
The Actor will be able to select “Domicile Pending Applications” from List of
Pending Inbox of the actor. Following will be the template for this screen.
Service: Domicile Certificate

AIN Applicant Name Application Date Due Date Status Remarks
1. AIN value will have a link to open the service request for processing.
2. Remarks column will have remarks entered by previous actors’ during decision.
3. Due date will be arrived by adding SLA for the service in application date.
9.5.2. View application

The Actor will be able to select any Application Reference No for view Domicile
Certificate Request. ( Refer Section 9.4.6 )
9.5.3. View Attached Supporting Documents
Srl. Name of Document Submission Mode Document # Remarks File
9.5.4. Uploading supporting documents

The Actor can add additional supporting documents
Srl. Input Fields Data Type Max Length Mandatory

1. Name of Document Label NA
2. Submission Mode Selection/List
(Online/Offline)
3. Document Number Entry Yes (If
Reference)
4. Remarks Entry No
5. File Upload File
9.5.5. Decision on Service Request

This process allows the actor to View and Forward/Reject/Send back the application
form for the Domicile Certificate service.
1. Decision Selection/List Yes
9.5.6. Di
2. Reason Selection/List Yes git
3. Remarks Entry 200 Yes (If reason al
is ‘Other’)
signature on decision
9.6. Use Case Description – Approval of Application for Domicile Certificate
Use Case Id 3
Use Case Name Approval of Application for Domicile Certificate
Actor selects ‘Pending Inbox’ (refer section 9.6.1)
Trigger
Selects one application from the list of pending requests which is pending for
final approval.
Primary Actor SDO, ADM(G)
Pre-condition The citizen applies for Domicile Certificate through kiosk/Online. The
following are the necessary pre-conditions.
1. Actor has successfully logged in the e-District Application with valid

3. All the fields in the Domicile Certificate Service Request Form are
required to be filled up properly.
4. All the supporting documents required for the issuance of certificate are
required to be scanned and uploaded in the e-District Application.
5. Verification comments of EO and BDO in case of Rural applicant and
that of EO and SDO in case of Urban applicant are available.

Basic Path 1. System shows the list of pending applications for Domicile
Certificate (refer section 9.6.2) which are pending for approval.
2. The Actor receives notifications in his/her inbox (includes:
Notification component)- MSG 13.
3. The Actor selects one application from the inbox.
4. The Actor may approve the request by selecting ‘Approve’ from the
list of all possible decision list .(refer section 9.6.4).
5. System asks for digital signature pin to digitally sign the entered data,
and then clicks on ‘Sign’ button. (refer section 9.6.5)
6. Actor clicks on the ‘Submit’ button.
7. System displays the success message -MSG-4
8. System generate alert and notification message through SMS and e-
Mail based on decision taken for Unique Acknowledgement
Identification Number (AIN) (refer section 9.6.7)
Alternative 1. The actor selects other decisions like ‘Reject’, ‘Send Back’ the
Paths application (include: rejection component) - MSG-9.
2. In such decision actor has to enter remarks/reason for taking this
decision.
4. System display MSG-7, close the application form & and Actor
return to its home page
6. System display MSG-6, clear the form and presents the fresh
application form.
1. A successful submission and workflow will lead to the generation of
Domicile Certificates
Post-condition
2. System sends an Email and SMS alert to citizen for successful
submission of request. (refer section 9.6.6)
Supporting
NA
Actors
1. All mandatory fields will be entered or else display- MSG 14
Business 2. Actor has to enter remarks in case of Reject or Send Back decisions.
Validation 3. Actor has to check all mandatory checklist items before taking
decision.
9.6.1. Service wise list of pending applications (Pending Inbox)
The Actor will be able to select “Pending Applications” for Domicile Certificate from
List of Pending Inbox of the actor. Following will be the template for this screen.
Service: Domicile Certificate

AIN Applicant Name Application Date Due Date Status Remarks
1. AIN value will have a link to open the service request for processing.
2. Remarks column will have remarks entered by previous actors’ during decision.
3. Due date will be arrived by adding SLA for the service in application date.
9.6.2. View application

The Actor will be able to select any Application Reference No for view Domicile
Certificate Request. ( Refer Section 9.4.6 )
9.6.3. View Attached Supporting Documents
Srl. Name of Document Submission Mode Document # Remarks File
9.6.4. D
ecision on Service Request
This process allows the actor to View and Reject /Approve the application form for the
Domicile Certificate service.
1. Decision Selection/List Yes
9.6.5. 2. Reason Selection/List Yes (if NOT Di
Approved) git
3. Remarks Entry 200 Yes (If reason al
is ‘Other’)
signature on decision

9.6.6. Alert and notifications (SMS & Email)

The following notifications will be sent automatically to the citizen on the status of the
application.
E-Mail
An Email will be sent to the Email address provided by the citizen in the application
form.
SMS
The system will send an SMS to the mobile phone number citizen has provided during
application for the service using MSDG.
9.6.7. Integration requirement
1. MSDG: Integration with MSDG gateway will be done to send SMS notifications to
the citizen after each status change.
2. SSDG: e-District application will receive applications through SSDG portal using
SSDG connector. Requests will automatically route in the same workflow defined
for the service.
SSDG requests will not be digitally signed and will be processed in the same
workflow without bringing in knowledge of users.
3. eTaal – Once the application is approved, transactions will be updated in eTaal

portal using its web service.

9.7. Case Description – Printing of Domicile Certificate
Use Case Id 3
Use Case Name Printing of Domicile Certificate
This process allows the Actor to find ‘Approved’ status query and print the
Domicile Certificate service
Trigger
 Approved Applications (refer section 9.6.1)
And Selects ‘Print Certificate’

Primary Actor Kiosk/CSC/Department Kiosk Operator
Pre-condition 1. Actor has successfully logged in the e-District Application with valid
3. Approving Authority has approved the request and digitally signed.
Basic Path 1. System shows the list of all approved requests for Domicile
Certificate(refer section 9.6.2)
2. Actor clicks on link ‘Certificate’.
3. System asks for AIN and receiver’s detail.
4. System renders Domicile Certificate in the given format for Printing.
5. Actor clicks on ‘Print’ button to get the print out of the certificate.
Alternative NA
Paths
1. Certificate gets printed.
Post-condition
2. System flags the application printing flag as true in the database.
Supporting
NA
Actors
Business NA
Validation
9.7.1. Status wise list of applications

This process allows the Actor to find status query and print the application of
Domicile Certificate service. The list will appear in following format.
AIN Applicant’s Application Date Approval Status Output
Name Date
Approved Certificate

9.7.2. Printing of service output

Certificate will be printed in the following format,
Srl Fields Data Type

1. Certificate Number Display
2. Date and Time of Approval Display
3. Applicant Name Display
4. Father/husband name Display
5. Police Station Display
6. Block/Municipality Display
7. Post Office Display
8. Village Display
9. District Display
10. Year of Stay Display
11. Purpose of Document Display
12. Digital Signature of Approving Authority Display
Format
To be provided
9.8. Escalation Matrix
Step Activity Responsibility Service L1 L2

Level
Designation Service Designation Service
Level Level
1 Verification SDO/BDO 1 days DM 2 days
of Supporting
Documents.
Assignment
of Enquiry
Officer
Notice of
Enquiry Date
2 Enquiry EO 3 days SDO/BDO 1 day
3 Approval ADM/SDO 1 day DM 1 day
with Digital
Signature.

9.9. Monitoring Report

The monitoring report allows the logged in Officer to monitor the actions taken by
himself and all the officers reporting to him for the application selected. The logged in
officer will select “From Date” and “To Date” and the report will show all the
applications received in the officer's work list during that period and the action
(approved , rejected, forwarded, pending) taken by the concerned officer
9.9.1. Monitoring Report Format
Statistics of the application will be generated in the following format.
Application Application Application Application Application Officer’s Office Desig

( Received) (Approved) ( Pending) (Rejected) (Forwarded) Name nation
9.9.2. MIS
Following MIS /Report will be generated from the e-District System.
Selection field
1. District Name
2. Block Name
3. Duration
S.No Name of the Name of the Applications Applications Applications Applications
District Block (Total Count) (Approved) (Rejected) (Pending)

10. Non Functional Requirement
10.1. Software System Attributes
10.1.1. Usability
The Screens will be designed for ease of use by non-technical users who do not have
any computer knowledge. The design will adopt the following principles:
 Used relative font size so that a user can easily change overall font size from the
browser interface.
 Text equivalents will be given for all graphics.
 Navigability –The user will be able to perform operations without having to
navigate through multiple pages/links.
 Familiarity – The system’s interfaces and navigations will be based on other
systems that the users are familiar with.
 Administration – The system will not require any administration tasks at the user
level. Interfaces will be available for administration/setup operations.
 Help - The system will come equipped with Computer based tutorial in English and
Bengali languages for users to “self-solve” any navigability or operational doubts.
 Standards Adherence – The system will adhere to commonly accepted standards of
web-design (such as acceptable size of web pages, minimal images, small style
sheets etc.).
10.1.2. Accessibility
All the user and normal administration features of software will be available through a
browser based interface. The software will support Internet Explorer and Mozilla.
10.1.3. Availability
The system will be available 24*7 provided necessary Hardware and other
infrastructure will be operational.
10.1.4. Maintainability
 The software will be designed and developed using recommended Tools and
Technologies.
 Provision will be made to take regular back up of the database.
 Software Code will be modular and well documented.
10.1.5. Portability
The application can be executed on the browsers like Internet Explorer, Mozilla,
Chrome.
10.1.6. Security
The system will have protection against
 Unauthorized creation/modification of data - through user name and Password
authentication as defined for relevant user groups.
 Unauthorized viewing of data - through user name and password authentication as
defined for relevant user groups.
 The software will adhere to security guidelines, standards and policies prescribed
by Webel’s Security Division and will be audited & certified for compliance to
these standards by Security Division before it is hosted in Production Environment
10.1.7. Localization support

 The user will be given a choice to interact with the system in local language Bengali
in addition to English.
 The application will have provision for uniform user experience across the
multilingual functionality covering following aspects:
o Front end web portal in local language
o E-forms (Labels & Data entry in local languages). Data entry will be provided
preferably using the Enhanced Inscript standard (based on Unicode) keyboard
layout with option for floating keyboard.
o Storage of entered data in local language using UNICODE encoding standard.
o Retrieval & display in local language across all user interfaces, forms and
reports with all browsers compliant with Unicode and above.
o Facility for bilingual printing (English and the local language)
o <Font Name> font (compliant to UNICODE) to be used for local language data
and content. Latest version of the font is available on www.ildc.in which is to be
downloaded in local machine.

11.List of Message
Message ID Messages
MSG 1 Incorrect username or password, please try again
MSG 2 Incorrect AIN Number. Please try again
MSG 3 The following fields xx,xx,xx are mandatory
MSG 4 Service request Number XX has been registered
MSG 5 Service Request Number XX has been saved.
MSG 6 All data will be lost, do you wish to continue?
MSG 7 The Page will be Closed, do you wish to continue
MSG 8 Service Request Number XX has been approved
MSG 9 Service Request Number XX has been rejected
MSG 10 Assigned to < Officer designation-Office >
MSG 11 Please select from the dropdown menu
MSG 12 Application forwarded to <Officer designation and Office> for decision
MSG 13 You have received new Service Request ‘AIN-XXXX’ for your action.
MSG 14 Please fill all mandatory fields
MSG 15 Please enter e mail id in the following format user name @ Domain name
MSG 16 Please enter a numeric value. Country code should start with ‘+’
MSG 17 Content cannot exceed XXX characters
MSG 18 Date cannot be a future date
MSG 19 Please enter data in a proper format. Only alphabets a-z, numbers 0-9 and
special characters( ‘ )are allowed
MSG 20 Please enter data in a proper format. Only alphabets a-z, numbers 0-9 and
special characters ‘/’, ‘-‘ and ’,’ are allowed
MSG 21 Please enter a numeric value
MSG 22 Please enter data in proper format. Only alphabets a-z, numbers 0-9 are allowed
MSG 23 Please enter data in the proper format. Only alphabets a-z are allowed
MSG 24 Data entered in <Name of the Field> is incorrect. Please enter the correct data
MSG 25 You have made three failed login attempts. Please try again after one hour or
contact your administrator for the correct username and/or password
MSG 26 You are already logged in. Please use the existing session or wait for twenty
minutes to login again
MSG 27 Please change your password
MSG 28 The new password should be different from the previous five passwords entered
MSG 29 Password should be as per password policy
MSG 30 Security question answered incorrectly, please try again
MSG 31 You have exceeded the maximum number of tries. Please try after 1 hr.
MSG 32 Enquiry Report has been successfully saved
MSG 33 Age should be greater than or equal to 18 years
MSG 34 Reassigned enquiry officer cannot be the current enquiry officer
Message ID Messages
MSG 35 Date of assigning cannot be a back date
MSG 36 Details Doesn’t exist
MSG 37 Service Requests number XXXX doesn’t exist!
MSG 38 Passbook No. XXXX has been updated
MSG 39 Rs. XXXX has been credited to account No. XXXX
MSG 40 Electronic Fund Transfer has been successful for Account No. XXXX
MSG 41 Passbook No. XXXX has been generated for Service No. XXXX
MSG 42 Service Request Number XX has been accepted, Please pay Rs YYY.
MSG 43 Service Request Number XX has been send back.


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9

State-wise Roll Out

ANY QUERIES OR SUGGESTIONS SHOULD BE FORWARDED TO:

The Regional SI Head

Document No. CMC-WB-e-District-SRS

File Name : WB_eDistrict_SRS_Domicile_Certificate_0.3_21May14

Sr. Section Nature of Amendment Document Document Remarks

CMC Limited Confidential Page: 7 of 44

5. FRS and Related Process Id

6. Scope of System /Services

Approval of the application will be done at SDO/BDO office of concerned District.

CMC Limited Confidential Page: 8 of 44

6.1 CRUD Matrix

7. Definitions, Acronyms and Abbreviations

SRS Software Requirement Specifications

CMC Limited Confidential Page: 10 of 44

1.1.1 Login User Id and Password

1.1.2 Biometric Authentication

1.1.3 Smart Card / USB Token

1.2 Electronic Messaging

1.3 Status Enquiry

1.3.1 Application Inquiry

1.3.2 e-District Portal

Pending Applications Alerts:

CMC Limited Confidential Page: 12 of 44

CMC Limited Confidential Page: 13 of 44

CMC Limited Confidential Page: 14 of 44

9.1. Process Map

Start Notification Log in to the Log in to the

for Rejection for Rejection Y

Notification Waiting till Waiting till

Printing of Notification Approval with

CMC Limited Confidential Page: 15 of 44

9.2. Process Description

Step Activity Responsibili Channel/ Documents involved Mode Timelin

1. Citizen approaches Citizen NA o Documentary Manual NA

Step Activity Responsibili Channel/ Documents involved Mode Timelin

Step Activity Responsibili Channel/ Documents involved Mode Timelin

9.3. Use Case Table

Request for Domicile Certificate

Viewing of Application / Status

Processing of Application for Domicile Certificate

CSC / Kiosk / Citizen

Approval of Application for

CMC Limited Confidential Page: 18 of 44

9.4. Use Case Description – Request for Domicile Certificate

 System displays MSG-7, close the application form & and

9.4.1. Service Link – Selection of Services

Name of Service Service Request Draft

9.4.2. Display of Instructions and Requirements of Selected Service

1. Applicant should be a resident of West Bengal.

1. Documentary Evidence of Rented House(Photocopy of Land Deed/Khatiyan/Rent

Expected Delivery Date:

Please refer to the section 9.8

Following fields will be captured in application form for Generic data.

CMC Limited Confidential Page: 21 of 44

Srl. Input Fields Data Type Max Mandatory