Scribd Logo
Upload

Welcome to Scribd!

  • BOAM - Process Flow - v3.0 - Final (EDB)

    Uploaded by

    deepak
    9 views1 page
    1) The BOAM process flow starts with a user registering an account and submitting a complaint. 2) The complaint is reviewed to determine if it fits the definition of an obstacle and if a PSA is required for further analysis. 3) If a PSA is required, the complaint is sent to them and the PSA determines the appropriate remedial action and notifies relevant parties.

    Original Description:

    Original Title

    BOAM_Process flow_v3.0_Final (EDB)

    Copyright

    © © All Rights Reserved

    Available Formats

    PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    Report this Document
    1) The BOAM process flow starts with a user registering an account and submitting a complaint. 2) The complaint is reviewed to determine if it fits the definition of an obstacle and if a PSA is required for further analysis. 3) If a PSA is required, the complaint is sent to them and the PSA determines the appropriate remedial action and notifies relevant parties.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as pdf or txt
    9 views1 page

    BOAM - Process Flow - v3.0 - Final (EDB)

    Uploaded by

    deepak
    1) The BOAM process flow starts with a user registering an account and submitting a complaint. 2) The complaint is reviewed to determine if it fits the definition of an obstacle and if a PSA is required for further analysis. 3) If a PSA is required, the complaint is sent to them and the PSA determines the appropriate remedial action and notifies relevant parties.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as pdf or txt
    of 1

    BOAM – Process Flow

    Start
    Appliacnt

    Registration

    Register Receives
    of User Complaint Acknowledgement
    Account

    Does complaint fit definition of


    obstacles as per guidelines? Is PSA required?

    No No
    Check Notify
    Update
    complaint/ Applicant
    BOAM
    recurrence
    End
    Yes Yes
    Publish
    BSF

    Remedial Action


    Update
    Send to Send notification to BSF BOAM
    required PSA

    Implement
    Remedial
    Account Manager

    Action

    Is PSA required? Administrative

    Legal/Policy

    No Determine
    Analyse
    Remedial
    Obstacle
    Action
    Type of action Send notification to BSF
    Yes
    required?

    Type of action
    required?
    Determine
    Administrative Implement
    Remedial
    Action  Remedial
    Action

    PSA

    Send notification to
    Legal/Policy Send notification to
    BSF/Account Manager
    BSF/ Account Manager
    Send notification to
    BSF/Account Manager


    Steering Committee

    Take Policy
    Decision
    Send notification to
    BSF/Account Manager

    Take Policy
    Decision 
    Send notification to
    BSF/Account Manager/PSA

    You might also like