Dragos Trisca

dragostrisca92@gmail.com
0785719551
Bucharest
https://www.linkedin.com/in/dragos-trisca-531744153

Professional Experience
September 2021 – present
Bucharest
Tradeshift, Technical Support Engineer Level 2
As a Technical Support Engineer at Tradeshift, where I am responsible for collaborating with our customers,
their suppliers, and cross-functional teams within our organization to ensure success and win for our users. As
the primary point of communication for some of the biggest brands in the world, I work side by side with them
to integrate their supplier networks and provide the best possible support services.
Working in a global team of technical support engineers, I collaborate with colleagues across multiple time
zones to troubleshoot and test any issues related to the Tradeshift platform, ensuring that our sellers have
access to best-in-class support services. I use available tools to investigate customer cases raised in our ticketing
system, conducting investigations regarding API calls, databases, web traffic logs, and various XML-formatted
business documents. As a product expert within my team, I know every feature, every update, and every
customer. I coordinate with the local Team Leader of Advanced Operational Support and fellow technical
support engineers to ensure that the experience and performance of the global team are consistent and meet
our KPIs. Additionally, I monitor the customer experience of every account on Tradeshift, ensuring that they
can access and fully utilize the platform at all times. In this role, I continuously find ways to improve and
streamline the support function and user experience, striving to provide the best possible service to our
customers

October 2018 – September 2021 Michelin, Corporate Finance Specialist

Bucharest Conduct financial analysis and market research to support strategic decision-making and improve sales
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performance.
Analyze financial statements, sales data, and market trends to identify opportunities for increasing
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profitability and optimizing sales strategies.

Prepare detailed financial reports, forecasts, and budgets to provide insights to senior management and
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stakeholders.
Collaborate with cross-functional teams, including finance, sales, marketing, and operations, to gather data
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and insights for analysis.

Evaluate key performance indicators (KPIs) to assess sales team performance and provide recommendations
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for improvement.
Conduct market research to identify customer preferences, market trends, and competitor activities to
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inform business strategies.

Analyze market data to develop insights into customer segments, pricing strategies, and product positioning.
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Monitor industry developments and provide recommendations to enhance Michelin's competitive position.
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Support the development of business plans, financial forecasts, and strategic initiatives.
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Collaborate with sales managers to develop sales targets and track progress towards goals.
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Build strong relationships with key customers, suppliers, and industry partners.
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Present findings, recommendations, and financial reports to senior management and stakeholders.
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Utilize financial modeling, forecasting, and data analysis tools to support decision-making processes.
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Assist in the evaluation of potential investments, acquisitions, and partnerships.

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Maintain up-to-date knowledge of the automotive industry and related sectors.

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Continuously improve financial analysis and reporting processes to enhance efficiency and accuracy.
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Genpact
January 2016 – October 2018 Credit Collections Specialist
Bucharest Analyze credit information and financial statements of credit applicants -Calculate financial ratios, such as
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debt-to-income and debt-to-equity, using computer applications and systems -Determine and report to
credit underwriters or collections staff on customer's risk of default or nonpayment
Complete credit or loan applications and submit to loan committees or credit or loan underwriters and
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officers for decision

 Review customers' account, payment, sales, purchase and savings behavior and history with companies and
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others -Flag delinquent accounts and defaults for collections, including, but not limited to, lawsuits
Formulate proposed payment plans based on account activity and savings information of customer -Verify
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that invoices, complete, accurate and properly and timely delivered.

Documented information of customers on database, collecting credit history, financial statements and
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personal details to preserve consistent records.

Negotiated re-payment plans by investigating cause of delinquent payments to help recover debt and meet
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deadlines.
Continuously reviewed and improved policies, procedures and checklists for asset management, inspection
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and disposals.
Managed portfolio of clients to determine payment and credit limits, reporting status of good and bad
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payment behaviours to management.

Supported client acquisition by determining staff members provide support and excellent customer service.
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Reconciled complex accounts to avoid balance sheet errors, updating general ledger.
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Ensured efficient collections and recoveries through the development of procedures inline with risk
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policies, driving continuous process improvements.

Implemented terms of credit for new clients to manage timely payments and avoid defaults.
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Monitored departmental structures, business continuity and resources to achieve targets.

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July 2016 – January 2018 Order Management Specialist

Bucharest Processed and managed customer orders accurately and efficiently, ensuring compliance with company
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policies and procedures.

Reviewed incoming purchase orders for completeness and accuracy, verifying pricing, quantities, and
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product specifications.
Coordinated with internal teams, including sales, inventory, and logistics, to ensure timely order
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fulfillment and delivery.

Collaborated with customers to resolve order-related inquiries, address concerns, and provide exceptional
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customer service.
Monitored order status and proactively communicated updates to customers, ensuring transparency and
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satisfaction.
Generated and maintained order documentation, including order confirmations, invoices, and shipping
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documents.
Conducted regular order reviews and audits to identify discrepancies, resolve issues, and improve process
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efficiency.
Worked closely with the finance team to reconcile invoices, resolve billing discrepancies, and ensure
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accurate order billing.

Managed order changes, cancellations, and returns, coordinating with relevant stakeholders to process
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necessary adjustments.
Utilized order management systems and software to input and track orders, maintain accurate records, and
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generate reports.
Participated in cross-functional meetings and collaborated with teams to implement process improvements
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and streamline order management workflows.

Assisted in training new team members on order management processes, systems, and customer service
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best practices.
Stayed updated on industry trends and best practices in order management to enhance knowledge and
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improve service delivery.

Achieved and exceeded key performance indicators (KPIs) related to order accuracy, on-time delivery, and
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customer satisfaction.
Contributed to the development and implementation of standardized order management procedures and
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guidelines.
Chased missing transactions to help facilitate timely payments.
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Reconciled Purchase Orders (POs) to produce accurate inventory reports.

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Analysed financial statements to review performance and make strategic decisions.

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Used tax and finance knowledge to provide advice and resolve vendor and employee inquiries.
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Education
September 2013 – June 2016 Licentiate degree, The Nicolae Titulescu University of Bucharest
Bucharest

January 2015 – June 2015 Licentiate degree-Erasmus, Instituto Politécnico do Cávado e do Ave
Braga

Certificates
CERTIFIED JAVA DEVELOPER (JAVA Development)

Languages

Spanish (C2) English (C1)

Skills
List
Analytical Skills
Communication
Teamwork
Databases
SQL
Help Desk Support
Technical Support
Computer Networking
Hardware
Microsoft Outlook
Mac & PC platforms
Microsoft PowerPoint
English
Microsoft Office
Customer Satisfaction
Customer Experience
Customer Support
Salesforce.com
XML Programming
XML Schema Design
Sales Processes
JavaScript
Java Application Development
Java Financial Statements
Market Research
International Financial Reporting Standards (IFRS)
Organization Skills
Customer Retention
Financial Reporting
Banking
Account Management
Sales
Customer Relationship Management (CRM)
SAP ERP
Spanish
Microsoft Word
Microsoft Excel
Team Management
SAP Products