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    B2B Self-Care EN

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    Mian Tanveer
    The document discusses CS training and quality processes. It outlines 5 steps for customer service training including onboarding new employees, conducting product training, shadowing experienced employees, getting feedback from calls, and ongoing training. It also discusses quality monitoring processes such as supervisors listening to calls and providing feedback.

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    B2B Self-Care EN

    Uploaded by

    Mian Tanveer
    13 views28 pages
    The document discusses CS training and quality processes. It outlines 5 steps for customer service training including onboarding new employees, conducting product training, shadowing experienced employees, getting feedback from calls, and ongoing training. It also discusses quality monitoring processes such as supervisors listening to calls and providing feedback.

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    B2B Self-care EN

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    The document discusses CS training and quality processes. It outlines 5 steps for customer service training including onboarding new employees, conducting product training, shadowing experienced employees, getting feedback from calls, and ongoing training. It also discusses quality monitoring processes such as supervisors listening to calls and providing feedback.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as pdf or txt
    13 views28 pages

    B2B Self-Care EN

    Uploaded by

    Mian Tanveer
    The document discusses CS training and quality processes. It outlines 5 steps for customer service training including onboarding new employees, conducting product training, shadowing experienced employees, getting feedback from calls, and ongoing training. It also discusses quality monitoring processes such as supervisors listening to calls and providing feedback.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as pdf or txt
    of 28

    2

    CS Training & Quality


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