ROBIN PATCH, PMP

San Diego, CA
robinpatch2@gmail.com
(424) 373-7079

PROFESSIONAL SUMMARY:

Highly motivated Project Management Professional (PMP) with more than ten years of experience providing expertise in
IT project management, business analysis, financial analysis, and regulatory affairs management. Strong background in
quantitative and qualitative analysis with exceptional ability to work in complex, multi-sectoral settings. Able to engage
stakeholders and mobilize resources, apply advanced Microsoft Office and other software to facilitate data-driven
project decisions and activities. Enjoys challenges and is committed to delivering high quality work. Great interpersonal,
presentation, and communication skills, with an aptitude for time management and multi-tasking.

SKILLS:
 Draft project documentation: plan, schedule, charter, WBS, and risk logs.
 Leadership and growth of cross-functional teams, including design, development, testing, and QA.
 Agile and Waterfall project management methodologies for SDLC and IT infrastructure projects.
 Financial analysis, including budgeting, forecasting, and interpretation of complex financial data.
 Enterprise level change management and organizational/departmental development.
 Data collection, dataset compilation, data analysis, regression analysis, statistical analysis.
 Advanced Microsoft Office skills (Word, Excel, Project, PowerPoint, Publisher).
 Proficient in SAP, SPSS, Clarity, Salesforce, ServiceNow, Peoplesoft, SharePoint, and Power BI.
 Community outreach, public speaking, training and supervision.

EDUCATION:
Certificate, Project Management Professional, AAA University Canoga Park CA
Diploma, Master of Public Policy, Univ. of California Los Angeles Los Angeles, CA
Diploma, Bachelor of Political Science, Univ. of CA Los Angeles Los Angeles, CA

WORK HISTORY:
(**Please note that I was on medical leave between May 2023 and September 2023**)

Project Manager, Michigan Restoration Assoc. of Aaron Genus (Redford, MI) Jan 2022-May 2023
• Compiled and analyzed voter registration data to determine campaign goals and marketing strategy.
• Tracked expenses, monitored campaign progress, established timelines, planned/tracked door-to-door
canvassing, and managed donor contributions using management software.
• Designed marketing materials: direct mail advertising, digital ads, printed materials, text messaging, etc.
• Managed communication flows to all parties involved and maintained order during meetings.

IT Infrastructure Project Manager, Network System Integration (Los Angeles CA) Dec 2020-Dec 2021
• Co-author and reviewed project documentation including project charter, SOW, RACI, WBS, technical & design
documents, project plans, requirements, risk logs, and project timeline.
• Evaluated, recommended, and implemented procedures for data acquisition, management, and quality control.
• Spearheaded daily progress report meetings with stakeholders, clients, technical staff, and executives.
• Collaborated with internal and external stakeholders to identify potential risks to project resources and delivery.
• Revised project requirements to mitigate current and projected risks as needed.

IT Infrastructure Project Manager, NBC Universal (Los Angeles, CA) Oct 2019-Jun 2020
• Managed the overall performance and delivery of five cross-functional programs/projects; including scope,
schedule, risks, issues, human resources, and budget.
 • Collaborated with business engagement team, application owners, and stakeholders to ensure successful
delivery against business expectations and project requirements.
• Administered project meetings with vendors, application owners, engineers, and project team, including kick off,
risk assessment, testing, installations, and recurring status meetings.
• Initiated and monitored new server build requests, decommission requests, change requests, and tasks.

Project Manager, RNP Consulting Services (Los Angeles, CA) Jan 2016-Jul 2019
• Created and maintained all project plans, documents, timelines, budgets, stakeholder lists and risk logs.
• Managed cross-functional teams ranging from 5 – 15 people seated locally and remotely.
• Facilitated grooming and planning sessions with team; collaborated to shift focus and approach as needed.
• Provided full scale project management for VDI Citrix deployment upgrade for 20,000 desktops.
• Successfully delivered three rollouts in one year while maintaining $4 million budget.
• Directed virtualization project for mid-size web hosting company.
• Upgraded storage for existing physical servers, migrated data from physical servers to VM’s while overseeing
information security team.
• Created district-wide financial portfolio for Rotary Club District 5330 (comprised of 62 clubs).
• Analyzed budgets and expenditures for each club, created cumulative financial dataset.
• Upgraded existing district-wide intranet to create a sharing and reporting platform for all clubs in district.

IT Project Manager, DIRECTV, IT Program Management (El Segundo, CA) Sep 2014-Dec 2015
• Successfully delivered a year-long $4 million phone-system integration project with team of 40 staff.
• Oversaw the SDLC process with developers, engineers, architects, testing, QA and UAT.
• Monitored and analyzed data quality of 50+ projects of various sizes in department portfolio.
• Generated weekly report detailing project status, budget, risks, and timelines and issues.
• Provided input to senior management to develop policies and procedures that affect departmental operations.
• Participated in monthly feedback sessions with PMO and C-Level executives.
• Utilized SAP software to track project/portfolio expenditures and generate budget reports.
• Worked closely with PMO to develop change management plans and execute change requests.

Infrastructure Project Manager, City of Hope Data Center (Irwindale, CA) Feb 2014-Aug 2014
• Coordinated with departments and teams to bring 94% of servers up to standard in a five- month period.
• Created weekly PowerPoint deck with project statuses, updates, risks, budgets, and timelines and formally
presented to local team members, department management, and C-level management.
• Monitored data quality of projects, identified data issues, and made recommendations for improvement.
• Tracked system administrator workloads and help desk tickets to identify overdue tasks. Consult with team
members to identify issues and establish corrective action.
• Managed physical upgrades and routing of new servers, including procuring necessary materials.

Project Manager, Mgt. Consulting Center, Cal. State Univ. Northridge (Northridge, CA) Sep 2011-Sep 2013
• Derived analytical reports from large datasets compiled from multiple sources.
• Analyzed data for trends, conclusions, and recommendations to consulting center manager and City officials.
• Designed and updated surveys for quantitative and qualitative data collection.
• Recruited, hired, and oversaw a team of 4 field reps to administer customer satisfaction surveys.
• Developed training materials and protocol, and trained all field reps.
• Prepared 100+ page reports presenting aggregated survey results, as well as results by center.
• Presented report findings and recommendations to City officials and program staff.

PUBLICATION
Los Angeles OneSource System Youth Participant Customer Satisfaction Survey, 2010-2011, April 2012. Published by the
United States Department of Education. ERIC document # ED537208.