MICBA FORUM ITALIA COMMUNITY SERVICES

POLICY AND PROCEDURE MANUAL

Manual for: Administration Category: Volunteer
Approved by: The Board of Directors Date: O: July 21, 2011
& the Executive Director R: Sept., 16, 2019
Subject: Addressing Concerns Number: ADM-XIII-70
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POLICY

To address volunteer concerns in a timely and professional manner to ensure

volunteer concerns are discussed and to ensure that facility policies and
procedures are followed by volunteers.

PROCEDURE

1. Volunteers are required to show up for their assignment or call the

Volunteer Coordinator or delegate if they are not available to come in,
giving as much notice as possible.

2. Volunteers must abide by all policies in the facility as discussed at the

Volunteer Orientation. These include: the Residents Bill of Rights,
Confidentiality, Job Description, Abuse Policy, etc. The Volunteer Manual
is available in the volunteer office and our Administrative Manual is
available from the Volunteer Coordinator anytime for reference.

3. Volunteers assignments may change if:

a. A volunteer request a new position and there is an appropriate
match and place available
b. The position is no longer needed or the assignment is finished
c. If a concern is raised and the volunteer and/or Volunteer
Coordinator deem this necessary

4. Concerns raised regarding volunteers will be discussed verbally or written

and followed up by the Volunteer Coordinator and/or Program Director
with the volunteer. Concerns will be recorded in the volunteer’s
confidential file.

5. Concerns will be addressed through discussion, post-incident debriefing,

review of polices, education, re-assignment or dismissal depending on the
nature of the concern.

6. If a volunteer presents a danger to himself/herself, to other volunteers,

residents, students, staff, etc, or presents a threat to health and safety in
the facility, such a volunteer will be dismissed immediately and required to
leave the premises. The police will be contacted if necessary.