Training Manual For AMPS

BSES LEARNING SERVICES
Pre-Audit
(Training Manual for RCM / AMPS)
1
Training Manual for RCM / AMPS
To improve the billing quality, it becomes important to capture the reading & status accurately,
validate it rigorously, and follow up on the actions required against the status reported by the
Readers.
Several changes are being introduced in the concerned processes:

1. Meter Reading
a. Facilitate downloading
b. Make MRI checks more strict
2. Validations run on the reading captured on MRI and reported by Readers
a. Rationalize stages of validations
b. Limit the role of central agencies to overall monitoring only
c. Fix accountability of reading accuracy to the Divisions / field
d. Limit the role of post-billing audits to amount only
3. Status Capturing
a. Make the interface more user-friendly through rationalization of codes and logical
flow of menu options
4. Follow up Action on Status Reported
a. Exceptions to forwarded to key agencies for resolution
i. MMG for meter testing / replacement / shifting
ii. Enforcement dept for tampering cases
iii. Recovery for reconnection / illegal restoration cases, etc
b. Timeliness of actionability will be monitored by senior management through
system generated MIS
2
Meter Reading & Billing: As-is Process Overview

Billing for one cycle of a Division: Entire cycle gets
“locked” when the first
consumer record is
selected for pre-billing
Latest metering & audit
Meter reading Analysis of
customer data, made Generate edit
using CMRI or Meter reading
available to Division list & attend
PDS data by RCM
(Form-Y)
[ 5/5 days ]
[ 1 / 6 days]
[ 0 / 0 day]
Pre-Billing
Meter Reading to Bill Delivery: 15 days cycle Audit
[ 2 / 8 days]
Bill printing &

Bill dispatch to Post billing
delivery to Billing
customers audit
Division
[ 1 / 9 days]
[ 2 /15 days] [ 2 /13 days] [ 2 /11 days]
Legend:
[ Days for the activity / Cumulative days]
Bill Audit Team Revenue Cycle Management Department Division Bill Processing Unit
Fig-1 Complete Billing Cycle
In the existing process:
Two Meter Reading Instruments (MRIs) are currently used for meter reading:
¾ Computerized Meter Reading Instrument (CMRI) – can be loaded with up to 9 Area
Codes
¾ Programmable Display System (PDS) – can be loaded with up to 4 Area Codes
MRIs have pre-loaded information of all consumers in an Area Code including:

¾ Old & new K No.
¾ Name, Address, Tariff Category
¾ Meter No.
Meter observed in field but not pre-loaded in MRI is recorded manually on paper by
the Reader and reported to Division
3
Two modes of recording reading are used:

¾ Manual punching (across electromechanical and electronic meters)
¾ Automatic downloading (for electronic meters only)
Fields in manual punching include:

¾ Reading
¾ One mandatory code
¾ 3 Optional codes
¾ 1 Optional remark
¾ Meter Number in case of meter change (optional)
Excludes MDI
Fields in automatic downloading include:

¾ Reading
¾ Meter Number
¾ MDI
In case of downloading, meter number preloaded on MRI is not matched with that
downloaded at site, resulting in reading being downloaded against wrong meter; this is
captured and rechecked at Edit list generation stage
Weak Links in the current process:
¾ Observations related to status codes programmed on MRI
• Readers report meter status (and exceptions thereof) using 15 mandatory codes and 32
optional sub-codes with no built-in correlation between the two, resulting in the need to
scan entire list of sub-codes for each mandatory code
• On violation of validations, CMRI/PDS does not enforce acknowledgement, and may get
ignored, as reader can proceed on being prompting for an alert simply by pressing one
key (‘Enter’ for CMRI and ‘A’ for PDS)
• In case of ‘C’ remark (meter change), Meter Number entry is optional.
• Data not relevant to consumer category (under 10kwh load with single phase meter) is
also asked on MRI, eg, KVARH, KVAH, number of meters in the box in for the
individual consumer, Meter type, etc
• Exceptions related to electronics meters are not covered in current set of codes, eg, no
display due to outage in area, display error, indication of Earth Leakage, reverse power,
neutral cut)
Observations related to exception reporting process

• Extra-meters are reported offline (paper), not tracked beyond ‘Edit process of the same
cycle’
• Inadequate accountability to resolve exceptions reported by Readers through Form Z of
MRI output containing meter status codes
4
Reading Mandatory Codes Optional Optional Optional Remarks

Code-1 Code-2 Code-3
Available
14 Codes Free text
(including 32 Codes up to 50
default OK) characters
Not Available
Fig 2
New Meter Reading Process:
Fig 3
5
MRI Status Codes: Summary of all codes

Mandatory:
OK Only one can
Multiple / all options
be selected
METER BOX LOCKED can be selected.
Mandatory for ‘Meter
Defective’ & Optional Mandatory:
READING REFUSED METER CHANGED
Mandatory: for ‘Meter Changed’ Only one can
BY CUSTOMER be selected
Multiple /
all options METER AT DIFFICULT
can be
POSITION STRUCTURE DIRECT SUPPLY
selected
DEMOLISHED METER BURNT
OTHER OBSTACLES NO DIRECT SUPPLY
GLASS BROKEN
PREMISES LOCKED METER DEFECTIVE
Mandatory: SEAL NOT OK BODY SEAL NOT OK
Only one (TEMPORARY)
can be OBSTACLE
PREMISES LOCKED STOPPED / OTHER TERMINAL SEAL NOT
selected
(PERMANENT) DEFECTS OK
DISCONNECTED
ADDRESS NOT BOX SEAL NOT OK
TRACEABLE
NOT READ
METER NOT Mandatory:
TRACEABLE Multiple / all
options can be
NO POWER SUPPLY selected
Legend: Primary Code Secondary Code Tertiary Code

© Accenture 2005 All Rights Reserved –Proprietary and Confidential F
ig 4
Key Changes in MRI
1. Hide the original reading in case of warning of High/ Low/ Negative/ Zero consumption,
so that Reader has to re-enter the reading to confirm it. Only identical reading (with a
tolerance of +1) will be accepted by MRI as confirmation of the reading beyond norms.
2. In MRI, make downloading the default option in case of electronic meters and manual
punching the default option in the case of electromechanical meters, with toggle facility.
In case the reader opts for manual punching for an electronic meter, the reader to be
prompted with a message sensitizes him to this fact.
3. Reader should capture Occupancy Status (Y/N) in case of zero consumption.
4. While the primary codes are mutually exclusive (i.e., Reader can select only one code for
a given consumer/ meter), there may be cases with potentially multiple observations
applicable to the same meter, e.g., a new meter is installed and has been disconnected. To
handle such cases, a standardized order of precedence for all primary codes has been
developed and the display from top to bottom is in the same order.
5. Multiple choice of secondary codes will be allowed for primary codes ‘Obstacle’, ‘Meter
Defective’ & ‘Meter Changed’
6. Multiple choice of tertiary codes will be allowed for ‘Seal Not Ok’ & ‘LED Indication
On’.
7. Replace the word ‘Binder’ with ‘Area Code’
8. Scroll facility will be made available for all (fresh & pre-billing audit) cases in MRI to
allow reader to plan his visit better
6
9. Cases highlighted as exceptions in the Pre-billing audit will be displayed to the reader on
MRI in a separately identifiable format to facilitate planning of site-revisits; search screen
should include option for searching only the pre-billing audit cases. Flexibility will be
given to allow allocation of revisits to any reader – either the reader who went to that
cycle for fresh readings, or any other reader.
10. At each stage of data processing, capture violations of validations by auto-code

generated.
11. Meter Change:
1. Manual – make meter number entry mandatory
1. Download – prompt for ratifying meter change
12. Develop provision in MRI for readers to report online extra meters, tariff misuse, direct
supply, address/ meter no. /sequence no. correction. For address correction, the current
address will be displayed in edit mode for the reader to conveniently modify the same.
13. Enable daily upload of ‘Attended cases’ from MRI to RCM (regular & pre-audit cases)
without locking the cycle, similar to Edit-list generation in the as-is process.
14. Develop provision for collecting additional information for each K Number, eg, Meter
Position - Indoor/Outdoor, Type of Establishment – Hotel, Bungalow, connected LT Pole
Number, etc.
15. Incorporate a flag indicating whether a particular reading was downloaded or punched so
that this information may be used at audit stages for taking appropriate action (revisit/past
data amendment) and computing accurate MIS.
16. Summary screen should display performance on both regular and pre-audit readings. It
should also display the count of downloaded readings against total electronic meters for
that cycle.
17. Ensure consistency of software version on each MRI by building in version check each
time Form Y is uploaded on to MRI.
18. Create an interface for capturing status of ‘LED Indication’ in the opening screen in case
of an electronic meter, wherein the following primary & secondary options will be
offered to the reader:
1. LED OFF
1. LED ON
1. Earth Leakage
2. Neutral Cut
3. Reverse Power
Reader will have to compulsorily choose at least one option before being allowed to
enter/download reading.
19. Round Complete is to be removed entirely from MRI, because the DDC/AMPS team
would be in a better position than the meter reader to judge whether it is a round
complete case or not based on historical data available on the system (which is not
available in the field/MRI). All round complete cases would be recorded by the meter
reader as “negative consumption OK” cases, ie, without “C” remark. This would be
filtered at the pre-billing audit stage so that the DDC/AMPS can take a decision on
whether it is a round complete case or not, based on:
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1. Past consumption history of that consumer:

• Check whether the previous reading was nearing “999…” (up to the
number of reading digits on that meter)
2. Type of meter (electromechanical / electronic)
• Probability of round complete in case of electronic meters is very low.
3. Mode of current and previous readings (download / punch)
• No site revisit is required in case of downloaded reading
Based on these factors, the DDC/AMPS team can decide whether the case was
Indeed that of Round Complete, and thereof mark it as “R” on Form 4 on the system.
Features of the PDS:

Total Four regular area code files can be downloaded (PC->PDS) into the PDS and only
one Pre-Audit File can be downloaded (PC->PDS).
Provision for adding new consumer details which are not available in PDS Data base.
Provision for adding extra information about consumer available in PDS Database.
Provision for capturing “No of attempts” made by the reader while entering reading that
is finally accepted.
Default downloading option is available for Electronic meters.
Default punching option in the case of electromechanical meters, with toggle facility.
Capturing “Premises Occupancy Status” in case of zero Consumption
Multiple choice of secondary codes will be allowed for primary codes ‘Obstacle’ &
‘Meter Defective’
Multiple choices of tertiary codes will be allowed for ‘Seal Not Ok’ & ‘LED Indication
On’.
Scroll facility will be available for all (fresh & pre-billing audit) cases in MRI to allow
reader to plan his visit better
Capturing violations of validations by auto-code generation.
The word ‘Binder’ is replaced with ‘Area Code’
There is a provision in MRI for readers to report online extra meters, tariff misuse, direct
supply, address/ meter no. /sequence no. correction. For address correction, the current
address will be displayed in edit mode for the reader to conveniently modify the same
Summary screen will display performance on both regular and pre-audit readings. It will
also display the count of downloaded readings against total electronic meters for that
cycle.
8
Software Version check is available in PDS and Interface.

Downloading option is available for Genus and Kaifa Meters only.
The Following Parameters are downloaded from Electronic meters

o Meter reading
o Meter Max Demand
o Meter Number
At any point of time Scrolling will be available by F1 and F2 keys.
Punched or downloaded records are indicated with “*”
Not Read cases are available for reentry.
Once punched or downloaded record can’t be modified, but the information about that
consumer is available in non-Edit mode.
Searching Criteria:
o New kno
o Old kno
o Meter number
o Sequence number
New kno Searching:
¾ Total new kno is 12 chars. Searching through new kno is available
by 7 chars.(X5 – X12)
¾ For Example: new kno is 123456789012.In this searching can be
done by “6789012”
• Old K no Searching:
¾ Total Old kno is 13 chars. searching through old kno is available
by 4 or 6 or 12 chars.
¾ For Example : Oldkno is “1234567890123”.In this Searching can
be done by
o 1.” 9012” – 4 digit searching
o 2.” 789012” – 6 digit Searching.
o 3.”123456789012” – 12 digit searching.
¾ Meter Number Searching:
Total Meter number is 12 chars, but only 6 – 10 digit
meter numbers are available in Field.
9
¾ For Example: Meter Number is “1234567890”. In this reader has

to enter the total meter number available.
• Sequence Number Searching:

¾ Total Sequence number is 12 chars. In this 5 – digit searching is
available.
¾ For Example: Sequence number is “123456789012”. In this
Searching can be done by “7890”.
Extra information reporting facility about the consumer is available.
Extra information includes the following.
o Direct Theft
• Connected Load: This is optional input.
o Extra meter
• Extra meter number.
• Extra meter reading.
o Meter Position
• Out Door
• In Door
o Nature of establishment: This includes type of usage.
o Data Correction :
• Meter Number Correction
• Sequence Number Correction.
• Address Correction.
o Detailed Remarks.
Back light ON/OFF is available by “L” key.
Primary/Secondary/Tertiary codes selection is available by “Enter” key.
The “K” key is used to go forward.
If the area code starts with “P” .then it will go to the Pre audit Location in PDS.
Pre –Audit File name starts with “P”.
Normal Reading file name starts with “M”.
Each File capacity is maximum 800 records.
In New Consumer entry, separate file is created with naming convention.
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The new file naming convention is

o MRI_ID+DATE+”.”+”NEW”
Meter number entry is allowed from 6 digits to 12 digits number.
Overview of new MRI
1. About PDS:
It is micro controller based.
It is having total 64 Kb program memories and 4MB data memory.
No operating system and file system is available.
It is having 4x20 line display i.e. 4 four rows. Each row is having 20 columns.
Key pad is having total 30 keys.
2. System Requirements
A. Software Requirements
C51 compiler
ATMEL Flip Program loader.
Data Download and upload Program. (This is developed in VB6.0)
B. Hardware Requirements
Programming cable.
Data cable.
PDS Unit.
PC which is having Comport.

3. MRI-PC Interface Details:
) Downloading Data From PC to PDS
Data will be downloaded from PC to Pds. This data is available in the form of
text file (known as Form Y).This data is downloaded through PDS
Communication program. This interface is developed in Visual Basic 6.0.

This interface will have capability of downloading data as well as uploading
of the data from PDS to PC. This interface will download the date and time
from server and then the local PC time and date is synchronized with then
downloaded date and time.

This interface will receive the data from PDS to PC and saves the file in
C:\PDS-Data folder

This is capable of showing Current System Date and Time.

It checks the PDS software Version. If the Software version is mismatched
then it will display “Version mismatch” in Status bar of the interface.
11
Interface Preview:
Figure:1
In this screen you can observe the server Date and time.
After Displaying the Server’s date and time the Local system is synchronized with
Server Date and Time.
If the server is not connected then it will show the local system date and time.
If the Server is not connected then local system remains the same as before.
Before downloading the data from PC to PDS, the PDS is synchronized with PC time
and date.
In this interface you can see the File details like capacity and Created date, time and
no of records available in that file.
Communication settings are:(57600,n,8,1)
Baud rate: 57600
Parity: None
Data Bits: 8
Stop Bits: 1
Comport Selection is available.
12
For downloading data from PC to PDS, First browse the file to download or Drag the
file and drop interface. Then Click the PC to PDS button.

To Upload data from PDS to PC click button PDS to PC and then ready PDS to
transmit Data..

During uploading data from PDS to PC, Interface checks the file in the “C:\PDS-
Data” folder. If the file is available in that folder, then it will show “File already
exists. Do you want to overwrite or not”.

If you select the YES button then the file is overwritten

If you select the No Button then it terminates the communication.

The uploaded files are available in “C:\PDS-Data” Folder.
13
Observation on Edit & Pre-audit level in Current Process
1. Edit list is not generated daily, but generated once all meters for given ‘Area-code’ are
read.
2. Practically ‘Edit list’ & ‘Pre-audit list’ are attended on site at same time.
3. Data entry (post revisit) into RCM is carried out manually, without applying any
validation rules.
4. No tracking of MRI IDs at the time of revisits.
5. Pre billing audit, 19 different criteria based list is generated for checking. About 6 are not
used normally. Some criteria generate repetitive output, which results into either
duplicate field visits or being ignored.
6. In some validation criteria, user is allowed to select value by overwriting default values.
7. Edit’ & ‘Pre-audit’ is attended by DDC (Division)
8. Duplicate field efforts one for ‘Edit list’ & another for ‘Pre-audit list’. OR sometimes
both lists are attended on field, same time.
9. ‘Not read cases’ are not trapped in ‘Edit’ but in ‘Pre-audit’.
Overview of validation stages: As

- is
1. MRI 2. Editlist 4. Pre- 5. Visual 6. Post-billing
Check No. 3. FCNT
Checks Generation billing Audit Check Audit
Timing At the time of End of each End of cycle End of cycle End of cycle End of cycle
reading reading day reading reading reading billing
After bill
Prior to bill processing processing
Entity Reader AMPS RCM AMPS Audit Team Audit Team
Division Central Division Central
Current
Reading & Reading & % OK Readings Reading & Current
Parameter Consumption
Current Current % Downloads Current Consumption Amount
Consumption Consumption Consumption
Units &
Units Rupees
14
Guiding principles for developing To

- beprocesses
Objective: To highlight potential wrong reading (current or previous) at early stage of billing, so that the
same get confirmed in time.
• Rationalize number of stages for validations based on value added by each successive stage, ie, either check
is performed by different entity / system, or at a different stage / milestone, or different checks are applied
• Accordingly, the following to-be process is recommended:
Billing
1. MRI 2. Editlist 4. Pre- 5. Visual 6. Post-billing

3. FCNT
Checks Generation billing Audit Check Audit
As-is: Units & Rupees
Units To-be: Rupees only
• Shift validations to the origin of information with greater strictness exercised on the source itself, so that
questionable data is pre-empted from entering the system itself. Accordingly, norms should be strict at MRI level
itself, as it requires just a few extra seconds for the reader to confirm the reading at site.
• Make validation criteria objective so as to automate their administration, leaving no scope for user’s discretion
• Fix accountability across the line from Reader to Division management to Central management (RCM to Post-
billing Audit) by establishing audit trail
• Track effectiveness of ‘Validation parameters’ to refine them on continuous basis
• Measure the reading quality against the same parameters and reference values with increasingly liberal
norms across stages
• No reading & consumption validation will be applied to download readings
• Responsibility for execution should rest entirely with the field level execution agencies, eg, Divisions. Centralized
agencies (eg, RCM dept, audit / hold team) should primarily focus on:
• Monitoring the quality of execution at the field level
• Back end data analysis to facilitate informed decision making and actions by the execution agencies
• To keep the workload manageable, projected % of exceptions to be highlighted in validations should up to:
• 20% prompt on MRI for reader to react
• About 10% revisit for Pre-audit cases (% of refined MRI data)
15
To-be Process: Edit & Pre-billing Audit merger

As Is
• ‘Edit’ & ‘Pre-audit’ is attended by DDC (Division)
• Duplicate field efforts one for ‘Edit list’ & another for ‘Pre-audit list’. OR sometimes both list are
attended on field, same time.
• ‘Not read cases’ are not trapped in ‘Edit’ but in ‘Pre-audit’.
Analysis of
Meter reading Generate Editlist
Meter reading Pre-billing Audit
using MRI & attend
data by RCM
[ 5/5 days ] [ 2 / 8 days]
[ 1 / 6 days]
To Be
• Day to day control over MR performance, as daily reading data upload at DDC
• Daily resolution of abnormal meter reading, hence more time for resolution; this is also wrt earlier
billing details (like previous reading, pending meter change, wrong reading, etc)
• ‘Cycle-block’ for 7 days against 9 days in As Is, hence more days available for making BAM
correction & meter change entry to Customer Care, MMG, etc
• Step forward for daily cycle/billing
Analysis of
Meter reading Pre-Billing
Meter reading -------
using MRI Audit
data by RCM
[ (5+2) / 7 days ] [ 0 / 0 days]
[ 1 / 8 days]
Key change in Meter Reading & Billing

Billing for one cycle of a Division: As-is Entire cycle gets
“locked” when the
first consumer
record is selected
Latest metering & for pre-billing audit
Analysis of
customer data, made Meter reading Generate editlist &
Meter reading
available to Division using MRI attend
data by RCM
(Form-Y)
[ 5/5 days ]
[ 1 / 6 days]
[ 0 / 0 day]
Pre-Billing
Audit
Meter Reading to Bill Delivery: 15 days cycle
[ 2 / 8 days]
Bill printing &

Bill dispatch to Post billing
delivery to Billing
customers audit
Division [ 1 / 9 days]
[ 2 /15 days] [ 2 /13 days] [ 2 /11 days]
Legend:
[ Days for the activity / Cumulative days]
Bill Audit Team Revenue Cycle Management Department Division Bill Processing Unit
16
Additional features in To-be validations
1. Revisits on account of pre-billing audit will also be conducted using MRIs by the same
reader, and such re-readings will be subjected to same MRI validations. Such cases will
be loaded daily on MRI in a separately identifiable format. Only if the same reader is not
available, the revisit cases will be assigned to alternative readers.
2. Readings will be downloaded daily from MRI to RCM system for both fresh and pre-
billing audit cases, as against the current practice of completing one Area Code.
3. Since Editlist and Pre-billing Audit stages will be merged, the entire reading data for a
particular cycle will be sent to RCM dept only after completion of the merged Pre-billing
Audit. “Cycle lock” will be initiated only after this, ie, at the start of billing process.
4. List of all violations during pre-billing audit will be generated indication of the particular
validation(s) violated, as against the current system of running individual validation
checks separately with separate output lists. Against these highlighted cases, provision
will be made to highlight ‘Action(s)’ (eg, revisit, BAM correction, meter change entry,
etc) from a standard set of actions. This will then be used for monitoring and follow up at
various levels and across entities, with provision for alerts in case of unattended cases.
5. MIS on pre & post validation scenario for each validation levels will be generated.
Consumption validation (1/2)

Annexure - 5
High consumption
Consumption MRI Pre-Audit Post-Audit Validation
range (PC) Code
Zero >100 units >1000 units -- H1
1 to 100 >200 units >1000 units -- H2
101 to 300 > 1.75 PC >3000 units -- H3
301 to 500 > 1.5 PC > 10 PC -- H4
501 to 1000 > 1.3 PC > 6 PC -- H5
1001 to 5000 > 1.2 PC > 4 PC -- H6
5001 to 10000 > 1.1 PC > 2 PC -- H7
10001 & Above … > 1.05 PC > 2 PC -- H8
Note:-CC – Current Consumption, PC – Previous Consumption

AC-Average consumption(6months), RAC – Running AC
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Consumption validation (2/2)

Annexure - 6
Low consumption
Consumption MRI Pre-Audit Post-Audit Validation
range (PC) Code
Zero -- -- -- L1
1 to 100 -- -- -- L2
101 to 300 -- -- -- L3
301 to 500 < 0.3 PC -- -- L4
501 to 1000 < 0.5 PC -- -- L5
1001 to 5000 < 0.7 PC < 0.3 PC -- L6
5001 to 10000 < 0.8 PC < 0.4 PC -- L7
10001 & Above … < 0.9 PC < 0.5 PC -- L8
Note:-A-Most preferred, D- Least preferred

CC – Current Consumption, PC – Previous Consumption
AC-Average consumption(6months), RAC – Running AC
To Be –Validation parameters at MRI

1. High consumption Validation code
1. ‘Error message’ on MRI - - “HIGH CONSUMPTION”
2. Screen do not display earlier entered reading, reader to re-enter reading H1, H2, . . . H8
3. Validation rules are as per Annexure-5
4. Not to validate for ‘Downloaded reading’
2. Low consumption
1. ‘Error message’ on MRI - - “LOW CONSUMPTION” L1, L2, . . . L8
2. Screen do not display earlier enter reading, reader to re-enter reading
3. Validation rules are as per Annexure - 6
3. Zero consumption
ZC
1. No ‘Error message’ on MRI
2. Ask occupancy status as mandatory input in MRI
4. Negative consumption
1. ‘Error message’ on MRI - - “CUR RDG < PREV RDG” NC
2. Screen do not display earlier enter reading, reader to re-enter reading
5. Reading Vs status codes

NR
1. ‘Reading’ with ‘Not read status codes’
2. ‘Without reading’ & status code ‘OK’
3. More details are part of MRI codes proposal pack
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To Be – Action ability at MRI
Criteria Responsibility Resolution action & condition
High consumption MR Reread meter reading.

Enter reading into MRI
Low consumption MR Reread meter reading.

Negative consumption MR Reread meter reading.

Zero consumption MR Visit premises

Get occupancy status of the premises
Enter status into MRI
Reading Vs meter status MR Part of MRI user interface
Note: -
MR - Meter reader
To Be –Validation parameters at Pre-audit

1. High consumption Validation code
1. Validation rules are as per Annexure -5
H1, H2, . . . H8
2. Not to include ‘Downloaded reading’ for revisit, but attend indoor check
2. Low consumption
1. Validation rules are as per Annexure – 6 L1, L2, . . . L8
3. Negative consumption
1. Negative consumption with status ‘Not C‘ NC
4. Consumption against ‘TD/PD’ case

1. Consumption more or less than 0 ( current reading <> previous reading) and, DC
2. Previous Bill Status is ‘Null’ and,
3. RCO not entered in the system
5. Not read meters NR

1. Reading not taken cases, and also having codes of “Premises Locked (Permanent/ Temporary), Address not
traceable, Meter not traceable, No power supply, Meter Box Locked, Reading refused by customer, Other
obstacles & Seal not OK”. (details are part of MRI pack)
2. Min. 2 attempts compulsory on site by readers.
6. Reading Date
1. Difference between Reading date & actual date is >0 days. RD1
RD2
2. Difference between Reading date & actual date is < (-10) days.
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PA Validations & Resolution
Criteria Downloaded Manual User – RCM Interface -

reading reading Data OK Site Change in Other conditions
verification Current records
-
High consumption ID OD Y Y N
Low consumption ID OD Y Y N -
Allow change in primary code to ‘R’,

Negative consumption ID ID Y Y Y subject to confirmation by user of
current consumption
Consumption ID ID Y Y N -
Against TD/PD
Not read meter --- OD Y Y N -
RD1- Compulsory check, if violated, do

Reading date ID ID Y Y Y not release form-4.
Allow change in current reading date
ID – Indoor check
OD – Out door check
To Be – Action ability at Pre-Audit
Criteria Responsibility & Resolution action
High consumption MR - Reread meter reading. Enter reading into MRI

AMPs/DDC- Review previous consumption, If found under-read, initiate BAM correction.
Review meter change details, if found abnormal, confirm with MMG & make correction.
In case of ‘C’, if new meter reading is already accounted & only meterno correction is
pending then change primary code from ‘C’ to ‘OK’ & mark meterno correction code
Low consumption MR Reread meter reading. Enter reading into MRI

AMPs/DDC - Review previous consumption, If found over-read, initiate BAM correction.
Review meter change details, if found abnormal, confirm with MMG & make correction.
Negative consumption AMPs/DDC Review previous consumption profile. If found 'Round complete' enter status code as
'R'.
MR - Re-read meter reading. Enter reading/status in MRI
AMPs/DDC Review previous consumption, If found over-read, initiate BAM correction.
Consumption against AMPs/DDC Enter RCO into EBS.
TD/PD
Not read meter MR - Reread meter reading, Enter reading/status into MRI.
Reading date AMPS/DDC If date found wrong, Correct system (PC) & MRI time-date, make correction against
reading date of data.
Note: -
MR - Meter reader
DDC – Divisional Data
center in-charge
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To-be validation parameters at Pre-billing audit stage (cont’d)
f. Meters not read where a revisit is expected to give a reading
i Minimum 2 attempts compulsory on site by readers
ii Reading not taken cases having the following code combinations (are expected to give a reading
on revisit):
Prim ary Tertiary
Secondary Code Reading
Code Code
Meter
Any Any No Reading
Changed
Meter
Seal Not O K Any No Reading
Defective
Obstacle Meter Box Locked Any No Reading
Reading Refused by
Obstacle Any No Reading
Custom er
Obstacle Other Obstacles Any No Reading
Not Read Any Any No Reading

Normal
Reading Reading
(Fresh) Reading / Status
Scenario during 1st during 2nd
Reading / finally forwarded to Optional revisit
# revisit on Pre- revisit on Pre-
Status EBS billing engine
billing Audit billing Audit
captured
R1, OK in
0 pre-billing R1
audit
R1, OK as
1 NR1 per pre- R1
billing audit
R1, violating
2 NR1 pre-billing R2 R2
audit
NR2, if previous 2
bills were not
Optional revisit
R1, violating Provisional
allowed to
3 NR1 pre-billing NR2 R1, if the previous 2
obtain R2 if
audit or more bills were
possible
Provisional as
decided by user
R1, OK as
4 NR1 NR2 per pre-billing R1
audit
Legend:-
21

Normal
Reading Reading
captured
NR2, if previous 2
bills were not
Optional revisit
R1, violating Provisional
allowed to
5 NR1 NR2 pre-billing R1, if the previous 2
obtain R2 if
audit or more bills were
possible
Provisional as
decided by user
Optional revisit
allowed to
6 NR1 NR2 NR3 NR3
obtain R2 if
possible
R1,
R2, OK as
violating
7 per pre- R2
pre-billing
billing audit
audit
R1,
R2, violating
violating
8 pre-billing R2
pre-billing
audit
audit
Normal
Reading Reading
captured
R1,
violating
9 NR1 R2 R2
pre-billing
audit
NR2, if previous 2
bills were not
R1, Optional revisit
Provisional
violating allowed to
10 NR1 NR2 R1, if the previous 2
pre-billing obtain R2 if
or m ore bills were
audit possible
Provisional as
decided by user
Legend:-
1) “NR” = No Reading, ie, reading = blank, meter / reading status recorded on MRI
1) NR1 = Blank reading & meter / reading status captured in 1st attempt
2) NR2 = Blank reading & meter / reading status captured in 2nd attempt
2) “R” = Reading; R1 = Reading in 1st attempt, R2 = Reading in 2nd attempt
22
Observation on Exception handling in current process
Observations on As-is process
Follow up Process
MIS enabled
Entity responsible monitoring
Action for action mechanism
• Actions are generally understood • Responsibilities may have shifted • Inadequate IT mechanisms to
but may not be documented as across entities frequently in recent capture and track pendency
an updated organisation policy past may result in lack of control in
the hands of monitoring entity
• Even where policy is documented • Inadequate hand-off processes
and updated, practices may vary between entities may dilute • Inadequate automation in job
across Divisions / Circles with accountability creation and prioritization may
reasons specific to the realities of result in unfocused
that area • Inadequate SLA mechanism may not implementation by the
have fostered a culture of internal execution entity
“customer” & “service-provider”
Actions recommended for various exceptions in New Process
Actions recommended for various exceptions
Follow up Process
MIS enabled
Entity responsible monitoring
Action for action mechanism
• List out actions under various

scenarios in the field for a given • Execution entity for the action
exception reported through MRI / corresponding to the most probable
PSM / CCM scenario or the logically preceding
• Assess order of probability of action will be designated as the nodal
each scenario occurring in the agency responsible for action
field • This nodal entity will be responsible for
• Identify the execution entity for executing its own action, as well as
each action coordinating with the other entities for
their actions in case of other scenarios
23
Page 1
To-be IT Architecture: Additional details

MRI Exceptions Handling MRI Job allocation & vendor management
MRI Exceptions
Exceptions from
from all
all Divisions
Divisions
PSM
CCM SAP
Enforcement
Dept
MMG Dept
ENF
Division Data MMG
DDC
Centre
REC
MMS
Recovery
Dept
RCM module will be accessible to all user groups:

Division BMs, senior management, RCM, etc. At RCM Departments Contractor
start, all jobs will appear as pending against Requests
respective departments. Users will access data EBS
(internal queries)
and update / close their respective jobs.
• MIS to include status of jobs and their resolution timelines (code wise, sub-code wise, MMS module will be accessible to all user
department wise, age-wise etc) groups: Division BMs, senior management,
• Provision to generate reminders / escalations based on agreed internal SLA’s and etc. All MMG jobs from CCM / PSM / RCM
DERC timelines available in MMS & job allocation / status
• All jobs automatically get closed in all source modules (eg. CCM, PSM & RCM) also captured
• At start, all MMG jobs appear as pending
• Reason (if any) for non-execution of jobs captured with time stamps
•Vendor performance management
© Accenture 2005 All Rights Reserved –Proprietary and Confidential
24
Actions recommended for various exceptions

Tertiary-
Sub Primary Code- Sub-Code code Detailed Condition on Owner Resolution
Srno Description Description description Field Department owner Proposed resolution action
1 OK OK Everything is Ok NA
METER METER New meter no. found for Circle co-

2 Circle - MMG Post MCR
CHANGED CHANGED given k no. at site ordinator
Negative consumption
ROUND ROUND Circle co- Replace all electromechanical meters with
3 cases, and meter reading Circle - MMG
COMPLETED COMPLETED ordinator electronic, Post MCR data into EBS
has crossed '999999'.
Re-visit during odd hours (late evening, early

morning etc), get meter reading
PREMISES Temporary' defined as
Division - If not possible, affix stickers and get readings
4 NOT READ LOCKED lock period within billing AMPS
DDC in writing from customer
(TEMPORARY) cycle
Intimate customer for necessary access to
meter
Re-visit during odd hours (late evening, early
morning etc), get meter reading
Analyse past records (Reading, Payments,
PREMISES Permanent' defined as
Division - Bills)
5 NOT READ LOCKED lock period more than AMPS
DDC Create final bill where applicable through CO
(PERMANENT) billing cycle
(CHD)
Remove meter / service line, where applicable
through CO (Recovery)
Get address through alternate sources (Meter
ADDRESS NOT Address not Division - books, Bill delivery agents, MMG, Other meter
6 NOT READ AMPS
TRACEABLE traceable/found DDC readers etc)
Revisit to get reading
25
26
27
28
29
Exception Handling & Job Allocation
30
Cycle setup form

Select All Cycle or 1 to 9 Cycle
Select Bill Month All

Cycle or 1 to 9 Cycle
STATUS
o OPEN
o CLOSED
o REJECT
31
User Manual
After Switching on the PDS the following screen will appear:
F1 – REGULAR READING
F2 – PRE AUDIT
If you select regular reading then the following screen will appear:
F1 – AREA CODE1
F2 – AREA CODE2
F3 – AREA CODE3
F4 - AREA CODE4
If you select an Area code then the following screen will appear:
1. Search Menu:
F1 – Newkno \ 5. SQ.no
F2 – Oldkno \ 6 .C.Bndr
F3 – Meter no
F4 – Search Next
In this menu the user can do the following functions:

1. Searching
2. Summary
3. Change area code
1. a. Searching by New k.No:

It will display the consumer details i.e. Newkno, Oldkno, Meter number,
Sequence number and Meter category. If it is not found, the following message
will prompt:
New k no Not Found
If consumer is found then the following screen display would be as follows:
New KNO. is
NKNO: 2630J8050474 X1,X2,….,X12.You
OKNO: 4NA1511240369 can search by
punching the last
MN: 12462302 C: DX seven digits i.e.
SQ: LXPNA09649AA X6,X7….,X12.
1. b. Searching by Old k.No:

32
Sequence number and Meter category. If it is not found, the following message will prompt:
Old k no Not Found
Searching by Old
KNO. can be done NKNO: 2630J8050474
leaving the last OKNO: 4NA1511240369
digit by entering:
1.Last 4 digits i.e.
MN: 12462302 C: DX
X9,…,X12. SQ: LXPNA09649AA
2.Last 6 digits i.e.
X7,…,X12.
1. c. Searching by Meter No:

Meter Not Found
For searching via this

criteria you have to NKNO: 2630J8050474
enter the entire Meter OKNO: 4NA1511240369
number. Min. 6 to max.
10 digits entry is
MN: 12462302 C: DX
required for search. SQ: LXPNA09649AA
1. d. Searching by Sequence No:

Sequence Not Found
33
For searching by
NKNO: 2630J8050474 this field, leaving
the last two
OKNO: 4NA1511240369 characters enter the
MN: 12462302 C: DX last five characters.
SQ: LXPNA09649AA i.e. X6,X7,..,X10.
After Displaying the consumer Details, press the Enter Key to punch or download. Then the
following screen will appear.
The Electronic meter:

LED INDICATION
F1 – LED OFF <*>
F2 – LED ON
Select the meter LED status. If the meter LED status is OFF, then press enter to continue.
If you want to select LED On status then select the LED ON, then the following screen will
display:
LED ON
F1 – EARTH LEAKAGE < >
F2 – NEUTRAL CUT <>
F3 – REVERSE POWER < >
In this screen you can select one or more the three led status. After selecting status then press
ENTER key. After that the following screen will appear.
LED INDICATION
F1– LED OFF
F2 – LED ON <*>
Then Press ENTER key. You will get the following screen.
SELECT
F1 – KAIFA
F2 – GENUS
F3 - PUNCH
Select the Meter Make .If you select the Kaifa meter. The following screen will appear.
34
MTR: KAIFA
PRESS “K” TO READ
If you select the Genus Meter:
GENUS METER
PRESS “K” TO READ
After selecting meter make, press enter to read the meter then it will read the meter, then it will
compare the meter number with meter number against the consumer. If it is same the save menu
will be display. If it is not found, then search the download meter number within the binder, if it
is not found, then save the record, otherwise the confirm meter number screen will appear. In this
screen confirm meter number and wrong meter number options would be available. If you select
the confirm meter number option then
it will save the record. If you select the wrong meter number option then you will get the search
screen.
Confirm Meter Number Screen.
EBS: 12394033
OSM: 123494033
F1 – CNFRM. MTR CHNAGE
F2 – W.MTR, F3-MTR CRR
If you confirm meter number change then the particular meter number is compared with other
meter numbers in same binder. If a downloaded meter is found with in the same binder then the
following screen will appear.
NEWKNO: XXXXXXXXXXX
MNO: 12394033 FOUND
AT CMNO: 12394033
1-CONFIRM 2.EXIT
IF YOU SELECT COFIRM THEN THE SAVE SCREEN WILL APPEAR.

IF YOU SELECT EXIT THEN YOU WILL GOTO THE SEARCH MENU.
****Zero Consumption: If the consumption is zero then premises occupancy is prompted

before saving the record
Manual punching:
35
Step1: enter the reading;

Step2: validation will be done if it is valid reading goto step4;
Step3: if reading not valid then error message is displayed then
press ‘A’ button; goto step 2;
Step4: enter the primary code, secondary code and tertiary code;
Step 5: if meter is ‘CHANGED’ then enter meter number goto step 6;
Step 6: if you press ‘Y’ the goto step 7 else goto step 8;
Step 7: save the record; goto step 8;
Step 8: search screen.
2. Adding new consumers:

In search menu on pressing F4 you will get the following screen.
F1 – DIRECT THEFT
F2 – EXTRA METER
3. Adding Extra information to the existing consumers:

After searching the consumer, press F4 to add Extra information
DIRECT THEFT F1 and F2 can used
EXTRA METER to scroll up and
N.ESTABLISHMENT down the screen.
METER POSITION
DATA CORRECTION
DETAILED REMARKS
Note: At any point of time scrolling will available by F1 and F2 keys
36
Exception Codes:
Tertiary-
code Detailed
Primary Sub-Code descripti Condition on
Code Description on Field Code S.C. T.C.
1 OK OK Everything is Ok Y OK
New meter no.
METER METER
2 found for given k
CHANGED CHANGED
no. at site C MC
Negative
consumption
ROUND ROUND cases, and meter
3
COMPLETED COMPLETED reading has
crossed
'999999'. R RC
Temporary'
PREMISES
defined as lock
4 NOT READ LOCKED
period within
(TEMPORARY)
billing cycle N LT
Permanent'
PREMISES
defined as lock
5 NOT READ LOCKED
period more than
(PERMANENT)
billing cycle N LP
ADDRESS NOT Address not
6 NOT READ
TRACEABLE traceable/found N NA
Address found
METER NOT
7 NOT READ but meter not
TRACEABLE
traceable/found N NM
No supply in the
NO POWER
8 NOT READ area, No display
SUPPLY
of meter reading N NS
Meter cabin/box
found locked so
that either
METER BOX
9 OBSTACLE reading cannot
LOCKED
be taken, or can
be punched but
not downloaded O BL
Reading not
READING
allowed by
10 OBSTACLE REFUSED BY
customers/societ
CUSTOMER
y. O CN
Meter installed at
METER AT unreadable
11 OBSTACLE DIFFICUT position.(High,
POSITION low, in the
corner) O MH
Any other
OTHER
12 OBSTACLE obstacle not
OBSTACLES
covered above O OB
Meter found
burnt/smoky/spa
METER DIRECT rks
13 METER BURNT
DEFECTIVE SUPPLY noticed/terminal
wire burnt with
direct supply D MB DSF
37
Tertiary
Detailed
Primary Sub Code Code
Condition on
Code Description Descriptio
field
n Code S.C. T.C.
Meter found
burnt/smoky/spa
METER
NO DIRECT rks
14 DEFECTIV METER BURNT
SUPPLY noticed/terminal
E
wire burnt with
no direct supply D MB NDS
METER Meter glass
15 DEFECTIV GLASS BROKEN found
E broken/removed D GB
Meter body seals
missing/broken,
METER Hologram
BODY SEAL
16 DEFECTIV SEAL NOT OK missing/broken,
NOT OK
E Ultrasonic
welding seal
broken D SN BSN
Meter terminal
METER TERMINAL
missing, terminal
17 DEFECTIV SEAL NOT OK SEAL NOT
seal
E OK
broken/missing D SN TSN
METER
BOX SEAL Meter box seal
18 DEFECTIV SEAL NOT OK
NOT OK missing/broken
E D SN XSN
LED indication on
METER
LED INDICATION EARTH electronics meter
19 DEFECTIV
ON LEAKAGE for Earth
E
Leakage D LI IEL
METER LED indication on
LED INDICATION NEUTRAL
20 DEFECTIV electronics meter
ON CUT
E for Neutral Cut D LI INC
LED indication on
METER
LED INDICATION REVERSE electronics meter
21 DEFECTIV
ON POWER for Reverse
E
Power D LI IRP
Meter found
stopped,
creeping reverse,
reading unclear,
damaged, Figure
METER
STOPPED/OTHER upset, Hole in
22 DEFECTIV
DEFECTS meter, object
E
inserted in
meter, loop in
terminal box or
any other
defects, D OD
38
Primary Sub Code Detailed

Tertiary Code
Code Description Condition Code S.C. T.C.
STRUCTU Structure as
RE STRUCTURE per address is
23
DEMOLIS DEMOLISHED found
HED demolished H SD
Incoming
supply found
DISCONN
24 DISCONNECTED disconnected X PD
ECTED
but meter on
site
Example direct
25 OTHERS DIRECT THEFT
supply - DS
Meter found at
site or in route
26 OTHERS EXTRA METER sequence with
no records
available in MRI - EM
Premises type
like Hotel,
NATURE OF
27 OTHERS Bungalow. .
ESTABLISHMENT
Codes to be
finalised -
Meter
28 OTHERS METER POSITION INDOOR positioned
indoor IM
Meter
29 OTHERS METER POSITION OUTDOOR positioned
outdoor OM
Address found
to be incorrect
ADDRESS or altered by
30 OTHERS DATA CORRECTION
CORRECTION municipality by
the meter
reader - AC
Meterno one or
METER NUMBER
31 OTHERS DATA CORRECTION two digit
CORRECTION
mismatch - MM
SEQUENCE
Correction in
32 OTHERS DATA CORRECTION NUMBER
sequence no
CORRECTION - SC
Meter found at
site or in route
33 OTHERS DETAILED REMARKS sequence with
no records
available in MRI - -
39
Training Feedback Form

Title of the Programme:
Date: Faculty Name:
Name of the Participant: Designation:
Department: Division:
[Rating Scale: 1-Poor, 2-Fair, 3-Good, 4-V. Good, 5- Excellent]
No Factor Rating
1 Course Contents
(The training presented in a comprehensive and concise manner.)
________________________________________________________________
________________________________________________________________
2 Methodology
(The way in which the trainer has covered the entire modules using different tools
like group discussion, exercises, etc)
____________________________________________________________
________________________________________________
3 Coverage
(The training programme has covered all the relevant topics)
________________________________________________________________________
________________________________________________________
4 Confidence
(Rate your confidence, after the training, to work on real life environment)
________________________________________________________________
________________________________________________________________
5 Faculty Feedback (Please rate the faculty on a 5 Point Rating Scale)
Email: ___________________________ Contact No.
Date: _____________________________ Signature: _________________________________
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BSES LEARNING SERVICES

(Training Manual for RCM / AMPS)

BSES LEARNING SERVICES

Training Manual for RCM / AMPS

Several changes are being introduced in the concerned processes:

Meter Reading & Billing: As-is Process Overview

Bill printing &

Fig-1 Complete Billing Cycle

In the existing process:

 MRIs have pre-loaded information of all consumers in an Area Code including:

 Two modes of recording reading are used:

 Fields in manual punching include:

 Fields in automatic downloading include:

Weak Links in the current process:

¾ Observations related to status codes programmed on MRI

Observations related to exception reporting process

Reading Mandatory Codes Optional Optional Optional Remarks

New Meter Reading Process:

MRI Status Codes: Summary of all codes

Legend: Primary Code Secondary Code Tertiary Code

10. At each stage of data processing, capture violations of validations by auto-code

1. Past consumption history of that consumer:

Features of the PDS:

 Software Version check is available in PDS and Interface.

 The Following Parameters are downloaded from Electronic meters

¾ For Example: Meter Number is “1234567890”. In this reader has

• Sequence Number Searching:

 The new file naming convention is

Overview of new MRI

 Comport Selection is available.

Observation on Edit & Pre-audit level in Current Process

Overview of validation stages: As

Entity Reader AMPS RCM AMPS Audit Team Audit Team

Division Central Division Central

Guiding principles for developing To

1. MRI 2. Editlist 4. Pre- 5. Visual 6. Post-billing

• Track effectiveness of ‘Validation parameters’ to refine them on continuous basis

• No reading & consumption validation will be applied to download readings

To-be Process: Edit & Pre-billing Audit merger

Key change in Meter Reading & Billing

Bill printing &

Additional features in To-be validations

Consumption validation (1/2)

1 to 100 >200 units >1000 units -- H2

101 to 300 > 1.75 PC >3000 units -- H3

301 to 500 > 1.5 PC > 10 PC -- H4

501 to 1000 > 1.3 PC > 6 PC -- H5

1001 to 5000 > 1.2 PC > 4 PC -- H6

5001 to 10000 > 1.1 PC > 2 PC -- H7

10001 & Above … > 1.05 PC > 2 PC -- H8

Note:-CC – Current Consumption, PC – Previous Consumption

Consumption validation (2/2)

301 to 500 < 0.3 PC -- -- L4

501 to 1000 < 0.5 PC -- -- L5

1001 to 5000 < 0.7 PC < 0.3 PC -- L6

5001 to 10000 < 0.8 PC < 0.4 PC -- L7

10001 & Above … < 0.9 PC < 0.5 PC -- L8

Note:-A-Most preferred, D- Least preferred

To Be –Validation parameters at MRI

5. Reading Vs status codes

To Be – Action ability at MRI

Criteria Responsibility Resolution action & condition

MRIs have pre-loaded information of all consumers in an Area Code including:

Two modes of recording reading are used:

Fields in manual punching include:

Fields in automatic downloading include:

Software Version check is available in PDS and Interface.

The Following Parameters are downloaded from Electronic meters

The new file naming convention is

Comport Selection is available.

Date: _ Signature: _____