DGNB Manual Bygninger I Drift

DGNB System – Buildings In Use criteria set Table of contents
VERSION 2020
Table of contents
PAGE CONTENTS
3 Preface and introduction

3 Preface
5 Structure of criteria
9 Evaluation and structure of the DGNB system

10 Basic structure of the DGNB system Buildings In Use
11 Overview and weighting of the criteria
12 The DGNB Buildings In Use certificate
13 The DGNB Climate Positive Award
15 General principles
19 Environmental quality
20 ENV1-B – Climate Action and Energy
34 ENV2-B – Water
43 ENV3-B – Materials and Recycling
52 Economic quality
53 ECO1-B – Operating Costs
63 ECO2-B – Risk Management and Long-term Asset Value
87 ECO3-B – Procurement and Operations
99 Sociocultural and functional quality

100 SOC1-B – Indoor Comfort
110 SOC2-B – User Satisfaction
119 SOC3-B – Mobility
© DGNB GmbH 1
DGNB System – Buildings In Use criteria set Table of contents
VERSION 2020
PAGE CONTENTS
128 Appendix
129 List of criteria with Innovation Areas
129 List of criteria with Agenda 2030 bonuses
131 List of criteria with Circular Economy bonuses
132 Contribution of the DGNB Buildings In Use system to the SDGs
Version: 1st International edition, based on 1st German Version 2020

Published by: Deutsche Gesellschaft für Nachhaltiges Bauen (German Sustainable Building Council) – DGNB e.V.,
Tübinger Straße 43, 70178 Stuttgart, Germany
Sustainable Development Goals icons: United Nations/globalgoals.org
© DGNB GmbH 2
DGNB System – Buildings In Use criteria set Preface and introduction
VERSION 2020 PREFACE
Preface
Dear building owners and portfolio managers, dear building operations managers and users, dear DGNB auditors,
Climate action is gaining attention in the building sector – especially due to the large potential of reducing the
associated CO2 emissions. It is nothing new that buildings consume energy and therefore significantly contribute to
global CO2 emissions. Unfortunately, there is also nothing new to the fact, that despite this being a known problem,
hardly any instruments are available to date, which allow a systematic approach to existing buildings. Instead, the
renovation of existing buildings is equated to climate action, which unfortunately is a mistaken view. If there is no
targeted, holistic and building-specific approach to dealing with our building stock, a renovation measure cannot
properly be evaluated in terms of its effectiveness. In the worst case, the renovation does not result in CO2 savings,
but leads to more resources being consumed and money being spent.
This is exactly where the DGNB system Buildings In Use comes in. The philosophy behind it is: Transparent
knowledge about the building, its actual characteristics and use as well as consumption values are needed to be able
to make the right decisions. The overall objective of the certification system is to actively support building owners and
portfolio managers in optimising their existing buildings with an approach that enables to exploit all CO2 reduction
potentials and become future-proof in a verified process. In cooperation with the users, all potentials should first be
identified by optimising building operations before structural measures are taken. Operational optimisation is usually
more cost-effective and offers large savings potential. On this basis, further measures should be designed and
implemented in the building while considering the overall objective.
This DGNB certification system focuses on relevant topics for sustainable building operations in just nine criteria
without losing the holistic approach. It addresses ecological as well as socio-cultural themes, but also includes
economic aspects and risks. The criteria are mainly based on the management principle “Plan-Do-Check-Act”. The
application of the system ensures comprehensive transparency regarding the current building condition and its
operational processes, by also addressing, for example, the influences from its use.
Collecting and assessing relevant building performance data is a central component of the DGNB Buildings In Use
certification. The knowledge gained from the analysis of the real consumption and performance of the building, is the
basis for deriving appropriate improvement measures. Only by knowing the actual performance of a building, the next
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DGNB System – Buildings In Use criteria set Preface and introduction
VERSION 2020 PREFACE
optimisation cycle can be reasonably planned and implemented. It is important to define how proposed measures
should be scheduled to fit best into the operations process and are cost-optimised at the same time. Ultimately,
initiating this process leads to a project-specific climate action roadmap, that triggers continuous improvement of
building operation, which then is verified by certification.
Therefore, the DGNB system for Buildings In Use is much more than a certification system. It is an optimisation tool
to make buildings future-proof and positively contribute to climate action. “Get started” is an important credo in
climate action – and this is exactly what this certification system enables by providing orientation and creating
transparency about the actual building performance, consumption and emissions caused by its use.
We want to thank everyone who supported us in the development of this new version of the system. All together, we
would like to see a broad application so that a more systematic approach and engagement with our existing buildings
becomes standard practice, and we can make much better use of existing potentials for more climate action.
For and on behalf of the DGNB
Johannes Kreißig Dr. Christine Lemaitre

MANAGING BOARD MANAGING BOARD
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DGNB System – Buildings In Use criteria set Structure of criteria
VERSION 2020 OVERVIEW
Structure of criteria
To increase the applicability of the DGNB system, the criteria are now presented in a more readable and user-
friendly manner. The new structure allows the user to gain an overview of the most crucial aspects. The impact of the
implementation of the criteria has been highlighted visually. Furthermore, the user gains a perspective of how the
criteria will develop in future. Technical aspects relevant for documentation during the certification process are de-
fined in the appendices. The following chapter is an exemplary depiction of a selected criterion.
Topic
Topic symbol
Criterion: acronym
Criterion: name
What is the objec-
tive of this criteri-
on?
What do building
owners and users
gain from imple-
menting this crite-
rion?
How does imple-

menting the criteri-
on contribute to
achieving the in-
ternational and na-
tional sustainability
goals?
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How will this crite-

rion be developed
in the future?
Weighting of the
criterion in the
total score
How is the objective

of the criterion im-
plemented using the
indicators?
Evaluation of build-
ing by means of pro-
ject-specific alloca-
tion of points
Name of indicators
with any other in-
formation to note for
evaluation purposes
Indicators, from
which points can be
chosen from differ-
ent options
Indicators, from
which points can be
added
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Bonus points for

overfullfilment
Key performance
indicators for sus-
tainability reporting
Reference between
the specific criterion
and criteria in other
DGNB schemes
The blue back-

ground indicates all
appendices
Appendix A:
Contains detailed
description regard-
ing relevance and
methods of indica-
tors
Appendix B:
Lists documentation
required for certifica-
tion
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Appendix C:
Contains information
on any changes to
the criterion and cri-
terion versions
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DGNB System – Buildings In Use criteria set Evaluation and structure of the DGNB system
Evaluation and structure

of the DGNB system -
Buildings In Use
The following five sections provide an overview of the DGNB certification system Buildings In Use. This includes the
structure of the system, the overview of the criteria and their weighting, the DGNB award principles as well as
gerneral principles of the DGNB system.
o Structure of the DGNB certification system

o Overview and weighting of the criteria
o The DGNB Buildings In Use Certificate
o The DGNB Climate Positive Award
o General principles
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VERSION 2020 BASIC STUCTURE OF THE DGNB SYSTEM
Basic structure of the DGNB system -

Buildings In Use
The structure of the DGNB system “Buildings in Use” is based on the well-known triple bottom line of sustainability,
dividing the essential aspects of sustainable building operation into the topics
 environmental quality
 economic quality and
 sociocultural and functional quality
This structure corresponds to the basic structure of all other DGNB systems.
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VERSION 2020 BASIC STUCTURE OF THE DGNB SYSTEM
Overview and weighting of the criteria
TOPIC CRITERIA NAME WEIGHTING
ENV1-B Climate Action and Energy 30%
ENVIRONMENTAL ENV2-B Water 5%

QUALITY
(ENV)
ENV3-B Materials and Recycling 5%
ECO1-B Operational Costs 10%
ECO2-B Risk Management and Long-term Asset Value 15%

ECONOMIC
QUALITY
(ECO)
ECO3-B Procurement and Operations 5%
SOC1-B Indoor Comfort 10%
SOCIO-CULTURAL AND SOC2-B User Satisfaction 10%

FUNCTIONAL
QUALITY
(SOC) SOC3-B Mobility 10%
The topics are weighted as follows:
 Environmental Quality: 40%

 Economic Quality: 30%
 Socio-cultural and Functional Quality: 30%
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VERSION 2020 THE DGNB BUILDINGS IN USE CERTIFICATE
The DGNB Buildings In Use certificate
The DGNB system Buildings in Use is rating buildings by using performance indices. The total performance index is
calculated combining three topics, taking their individual weighting into account. The platinum certificate is the most
prestigious award issued by DGNB.
A total performance index of 35% or more results in a DGNB Certificate in Bronze. For a performance index of 50%,
a DGNB Certificate in Silver is awarded. For a DGNB Certificate in Gold, the project must reach an overall perfor-
mance index of 65%, and for a total performance index of 80%, the DGNB Certificate in Platinum is awarded.
Note: In the Building in Use system, no minimum performance index per topic is required.
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VERSION 2020 THE DGNB CLIMATE POSITIVE AWARD
The DGNB Climate Positive Award

The DGNB has set itself the goal of highlighting exemplary projects, presenting their success factors and inspiring
others. This is why the DGNB Climate Positive Award was created. Buildings with carbon neutral operation verified
by measured consumption data, qualify for this award. Climate positive buildings actively contribute to protecting the
climate and support the energy transition by avoiding more CO2 emissions than they cause.
The Climate Positive Award is awarded annually by DGNB to buildings, sites and districts, which meet the technical
requirements described below, and provide the corresponding documentation through the Buildings in Use certifica-
tion (Version 2020).
Basic principles of the DGNB Climate Positive Award
A building is considered as ‘climate positive’, if it avoids more greenhouse gas emissions during operation than it
emits by covering its own energy consumption. This leads to a net-positive effect for the climate in the overall sys-
tem. A climate positive building is a showcase for minimised building energy use, minimised plug-loads and low-
carbon supply systems. In addition, the generation and use of renewable energy is maximised to cover the remaining
needs, while excess energy is exported.
If carbon neutral building operation is achieved by off-site renewable energy procurement, such as green electricity
or biogas, minimum requirements for the building envelope must be proved. The use of off-site renewable energy
must be disclosed in the CO2 accounting, as well as the ‘self-generated fraction of consumed final energy’ and ‘real-
ised fraction of solar renewable potential’. For further information please refer to the DGNB publication ‘Framework
for carbon neutral buildings and sites’.
As ‘renewable power plants’, climate positive buildings play an active role in the energy transition through their highly
efficient use of self-generated energy on site and supply of carbon-free energy to others. Greenhouse gas emissions
caused by energy consumption during building opteration are balanced by the positive contribution of the building to
the surrounding system.
The specific requirements for the Climate Positive Award:
1. Documentation showing the negative annual CO2 balance according to accounting scope ‘operation’ with
measured data of one calender year.
2. Efficient use of energy to cover building energy consumption: For all buildings, the minimum requirements
from national energy regulation in 2014 or later, for the building envelope must be complied with. Alterna-
tively, if no national regulations exist, the minimum requirements from DGNB System New buildings, Ver-
sion 2020 / TEC1.3 – Quality of the building envelope, Appendix 1 can be applied
3. Cover annual energy consumption by on-site energy generation to a feasible extend.
4. In case of off-site renewable energy procurement: Compliance with minimum requirements according to the
DGNB publication ‘Framework for carbon neutral buildings and sites’, as well as transparency on delivered
quantities.
5. Documentation showing the key performance indicators ‘self-generated fraction of consumed final energy’
and ‘realised fraction of solar renewable potential’. For further information please refer to the DGNB publica-
tion ‘Framework for carbon neutral buildings and sites’.
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VERSION 2020 THE DGNB CLIMATE POSITIVE AWARD
Documentation
The following documentation must be provided to qualify for the award:

 CO2 accounting according to the Framework (accounting scope ‘operation’) and documentation of
necessary data in the DGNB-tool for CO2 accounting of criterion ENV1-B Climate Action and Energy.
 Documentation of minimum requirements accoriding to ENEV 2014 for the building envelope.
 If renewable energy generated off-site is purchased:
Documentation of minimum requirements according to the Framework.
 Documentation of indicators ‘self-generated fraction of consumed final energy’ and ‘realised fraction of solar
renewable potential’
Additional recommendations for climate positive buildings and sites
 Appropriate indoor comfort

Climate positive buildings should provide good solar protection for appropriate indoor comfort during hot
summer periods. The operativ temperature should be maintained by passive measures as far as feasable.
During design, a simplified calculation can be applied according to the standard DIN 4108-2:2013 (or
comparable local standard) to prove effective reduction of solar gains or alternatively a realistic thermal
simulation. In general, it is recommended to evaluate the indoor comfort as accurate as possible and based
on site-specific weather data. If a thermal simulation is used, it is recommended to comply with category 3
according to the standard DIN EN 15251 (or comparable local standard).
 Energy monitoring
Monitoring the energy consumption and generation is recommended in order to detect and optimise any
deviations from the regular operation of the building as soon as possible. The monitoring should be
supported by at least monthly data collection from heating, cooling and electricity invoices. Collecting the
data separated and disaggregated enables more focused optimisations if the target values are not met. It is
recommended to implement a technical monitoring according to REHVA Guideline 29-2019 “Quality
management for Buildings”. It is also helpful to implement a management system according to ISO 50001 or
via energy audits according to article 8 of the EU Energy Efficiency Directive .
 Continuous monitoring and optimisation

To be compliant with the Climate Positive Award requirement also in the following years, it is recommended
to establish a recurring well structured analysis of possible action areas to optimise building performance
and supply systems according to part 2 of the Framework for a Climate Action Roadmap. To establish a
continuous, holistic optimisation process, the DGNB certification system Buildings In Use (version 2020) can
be used.
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VERSION 2020 GENERAL PRINCIPLES
General principles
The general principles for the application of the DGNB system are explained below.
Determination of the building type
The DGNB system Buildings In Use is independent of building type and usage profile. However, for the project
registration, the indication of the building’s primary use and, if applicable, secondary use is necessary.
The usage profile with the highest ratio of the overall area is described as the primary use. In mixed-used buildings,
where the ratio of the other use is < 15% (or ratio as defined by local GBC), the usage profile with the largest ratio is
referred to as the primary use. Buildings with another use, where the ratio is ≥ 15% of the total area, are to be classi-
fied as a mixed-used building.
System boundary and minimum requirements
 For the Buildings In Use certification, the boundary of the site defines the system boundary (unless
otherwise stated in the individual criteria. For example in criterion SOC3-B, the context beyond the site is
included.)
 All buildings submitted for conformity check by DGNB must comply with local legal regulations.
 The DGNB system Buildings In Use (version 2020) does not have any knock-out criteria with minimum
requirements.
General information on the building
The following documents must be submitted:

 Brief building description (site, building usage profile, construction year)
 Building plans (site plan, floor plans and elevations) and images
 Depiction of the system boundary for certification
 Overview of existing tenants/leased areas
 Information on building operation (e.g. overview of FM service providers, cleaning personnel etc.)
Required documentation for project submission
The proof of evidence must be documented according to the requirements described in the criteria.
Alternativly, the following options are permitted for proof of evidence:
 Alternative evidence
The requirements of the criterion/indicator remain unchanged.
The criteria specify the required or permissible forms of documentation. The evidence can be provided in
other ways if the overall objective of the criterion/indicator has been achieved. Before submitting
documentary evidence in an alternative form, the proposed alternative form must be coordinated with the
DGNB certification body. The decision lies with the DGNB certification body.
 Documentation for innovation areas
If a criterion for an indicator allows for an alternative solution in the form of an innovation area, the
corresponding indicator can be fulfilled by this solution. The overall objective of a criterion/indicator can thus
be met by a building quality that has not previously been described in this way in the criterion/indicator. The
decision lies with the DGNB certification body.
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Evaluation points
DGNB has defined target values for each criterion. In each case, evaluation points are allocated for the achievement
of the specified targets.
 Determining the evaluation points for each criterion

In general, a maximum of 100 evaluation points can be achieved for each criterion. The total points per
criterion are obtained by adding the stated evaluation points per indicator. Depending on the performance per
indicator, the points achieved per criterion are included in the total score. In selected criteria, more than 100
points can be achieved, but for calculating the total performance index, however, only 100 points can be
credited.
 Overfulfillment with bonus points

In some criteria, it is possible to obtain additional points by the so-called bonus points, which can lead to an
overfulfillment within the criterion. In this case the total point number of 100 points can be exceeded. These
additional points can only be counted within the individual topic (environmental, economic and social quality)
and not transferred to other topics.
 Carbon neutral building operation

If a building is operated carbon neutral according to the “Framework for carbon neutral buildings and sites”,
published by DGNB, the building achieves at least a DGNB certification in Bronze. This is an intended option
considered in the evaluation and weighting of the criteria.
 Management and performance

In five of the nine criteria of the system, the continuous improvement process (also known as the PDCA
cycle) is implemented. These criteria are divided into Part 1: Management, and Part 2: Performance. Only the
combination of good management and performance leads to a high quality in buildings in use.
 Types of credits
The maximum number of points achievable is indicated for each indicator. Different types of credits are
available. The representation for options, addings, and bonuses is as follows:
Representation for option points (either / or):
 Representation for adding points:
Representation for bonus points:
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Continuous improvement process
In five of the nine criteria of the Buildings In Use system, the “continuous improvement process” (also called the PDCA
cycle) is implemented. The PDCA cycle is an iterative process with four steps: Plan, Do, Check and Act. This man-
agement method is a universal model for optimisation and continuous improvement of processes.
In the criteria, the target variables should either be continuously improved (criterion ENV1-B Climate Action and Ener-
gy) or maintained at a defined target value (criterion ENV2-B Water, ENV3-B Materials and Recycling, ECO1-B Oper-
ating Costs and SOC1-B Indoor Comfort).
 PLAN: The target agreement (target value) is defined for the respective criterion.
 DO: The method and time-step of measuring data (actual value) is considered.
 CHECK: The measured data is analysed: quantitatively by conducting a deviation analysis and qualitatively
by interpreting and plausibility check of the data.
 ACT: If the target agreement is not met, measures and actions for optimising the operation must be
identified and selected for the next measurement period. Here, it is important that all relevant stakeholders
(owners – users – operators) are involved.
Period under review
By applying the continuous improvement process in the PDCA cycle, the four steps Plan, Do, Check and Act refer to
different periods of time. The following overview gives a clear definition for the relevant time frame in the period
under review for both ”during building operation”, as well as “for the certification process”. For the Building In Use
system “period” is defined with three consecutive calendar years that follow the previous period without time gap.
Reference year: during operation

During building operation, the reference years are considered in the PDCA cycle as shown below.
 PLAN: Definition of the target agreement for the following year(s).

 DO: Data collection for the current year.
 CHECK: Data analysis of the past year and check whether the measured data meets the target value for the
corresponding year. In addition, check whether the intended improvement measures were implemented in
the past year.
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 ACT: If the defined target value was not met, it is required to work out a catalogue of measures and actions
for optimising building operation to meet the target value in future. These measures and actions are to be
implemented as soon as possible, to enable a rapid target achievement. There also might be measures,
that extend into the following years due to the complexity of the implementation process.
Reference years/period: during certification

For certification, the green marked aspects are reviewed.
 PLAN: Documentation of the target agreement for the next 3 years (including the current year).
 DO: Documentation of the measured data of the past 3 years
 CHECK: Documentation of the data analysis based on measured data of the past 3 years.
In addition, documentation of implemented improvement measures and actions of past 3 years.
 ACT: If the target agreement was not met, documentation of improvement measures and actions of the past
3 years.
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DGNB System – Buildings In Use criteria set Environmental quality
Environmental quality
All three criteria of the environmental quality evaluate the effect of buildings on the global and local environment
and their resource consumption and waste generation.
ENV1-B Climate Action and Energy

ENV2-B Water
ENV3-B Materials and Recycling
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VERSION 2020 ENV1-B / CLIMATE ACTION AND ENERGY
ENV1-B
Climate Action and Energy

Objective
Our objective is to establish carbon neutral building operation.
Benefits
Carbon neutral building operating is an active contribution to reducing greenhouse gases and thus to climate
protection. By actively managing energy consumption, potentials for environmental optimisation can be detected,
which also will lead to cost savings.
Contribution to sustainability goals
CONTRIBUTION TO SUSTAINABLE DEVELOPMENT CONTRIBUTION TO THE GERMAN

GOALS (SDG) OF THE UNITED NATIONS (UN) SUSTAINABILITY STRATEGY
7.1 Universal access to modern energy 7.1.b Resource conservation

services 7.2.a/b Renewable energy
Significant 7.2 Proportion of renewable energies 12.1.b Sustainable consumption
7.3 Energy efficiency 13.1.a Climate action
8.4 Global resource efficiency in consumption
and production
9.4 Upgrade all industries and infrastructures
for sustainability
11.b Implement policies for inclusion, resource
efficiency and disaster risk reduction
13.1 Strengthen resilience and adaptive
capacity to climate related disasters
13.2 Integrate climate change measures into
policies and planning
9.5 Promoting innovation

12.1 Sustainable consumption and sustainable
Moderate production
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3.4 Reduction of mortality from non- 3.1.a/b Health and food

communicable diseases and promote 3.2.a Air pollution
mental health
Low 3.9 Effect of chemicals, air, water and soil 8.1 Resource conservation
contamination
8.2 Diversify, innovate and upgrade for
economic productivity
12.4 Environmentally friendly handling of
chemicals and waste
Outlook
In near future, the evaluation of performance will be given a higher weighting. In addition, the evaluation of
supplemental metrics with focus on self-generated renewable energy is being considered for the future application of
the system.
Share of the total score

SHARE
All building types 30%
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ASSESSMENT
ASSESSMENT
The contribution to climate action and the reduction of energy consumption in building operation are evaluated in
both management and performance. In cooperation with all stakeholders, and by implementing a continuous im-
provement process, greenhouse gas emissions (hereinafter referred to as “CO2 emissions”) of the building are identi-
fied and actively managed. In total, 100 points can be achieved in this criterion, and with bonus points, a total of 140
points can be achieved. For buildings with carbon neutral operation, the indicators marked with * are met.
Note: The ‘Framework for Carbon Neutral Buildings and Sites’, published by DGNB in March 2020, provides a solid
background on carbon accounting rules and a process how to establish a building specific Climate Action Roadmap to
carbon neutral building operation. This publication is a key reference for the present criteria. DGNB provides a CO2-
calculation tool for documentation in this criterion.
Part 1: Management
NO INDICATOR POINTS
1 Plan
1.1 Target agreement (target value) max. 14
A target agreement for the annual CO2 emissions has been defined.
The target agreement is based on a target value, which is

 determined internally 10
 based on data from several comparable buildings or a technically innovative building 12
 defined by the Climate Action Roadmap according to the ‘Framework for Carbon 14
Neutral Buildings and Sites’ or the building is operated carbon neutral*
1.2 Level of ambition max. 12

The long-term target value in the climate action roadmap is set according to
 ambition level 1 6
 ambition level 4* 12
2 Do
2.1 Collecting data on energy (actual value) max. 35
Energy consumption data and grid feed-in data for the period under review is available.
Energy data is collected

 annually by reading numeric values for energy consumption and grid feed-in from utility 25
invoices*
 monthly by reading numeric values for consumption and feed-in from the meter and 30
cross-checking the data with the utility invoices
 continuously through digital monitoring and cross-checking the data with utility invoices 35
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ASSESSMENT
NO INDICATOR POINTS
3 Check
3.1 Data analysis max. 5
The collected data was analysed and summarised in a report and/or graphically presented.
 A data analysis was conducted* 5
3.2 Implementation of the improvement measures max. 5

The previously agreed improvement measures have been
 partly implemented 2.5
 fully implemented 5
 Alternatively: The determined target values were met in the last period under review.* 5
4 Act
4.1 Measures for optimising operation max. 14
Operational optimisation measures were made, based on
 technical knowledge and through stakeholder dialogue in regular meetings +5
 calculation models with standardised settings 2,5

 calculation models with customised settings 4
 technical monitoring +2,5
 In addition, improvement measures were evaluated and selected by considering +2,5

environmental, economic and social aspects.
 Alternatively: Target values determined in the target agreement for CO2 emission 14
balance were met.
5 AGENDA 2030 BONUS

5.1 Life Cycle Assessment (LCA) of the building +10
In order to optimise the carbon footprint of the entire life cycle, the CO2 emission
balance of the building is calculated according to the “Framework for carbon neutral
buildings and sites” (accounting scope construction).
© DGNB GmbH 23
ASSESSMENT
Part 2: Performance
NO INDICATOR POINTS
6. Evaluation of performance
The performance is evaluated by both an internal and external target value (dual
benchmarking). The data is documented and reported according to disclosure rules of the
‘framework for carbon neutral buildings and sites’ / Part 3 CO2-reporting.
6.1 Target achievement: Internal target value max. 10

The target value determined in the target agreement for CO2 emissions
 was not met, but there was an improvement compared to previous year 5
 was met 10
6.2 Target achievement: External benchmarking max. 5

 The building’s operation performed better than the external benchmark 5
7 AGENDA 2030 BONUS max. +30

7.1 Carbon neutrality
 The building is operated carbon neutral according to the ‘framework for
+15
carbon neutral buildings and sites’ with accounting scope ‘operation’.*
 The building is operated carbon neutral according to the ‘framework for
carbon neutral buildings and sites’ with accounting scope ‘operation and +30
construction’.
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REPORTING AND SYNERGIES
SUSTAINABILITY REPORTING AND SYNERGIES
Sustainability reporting
NO KEY DATA / KPI UNIT
KPI 1 CO2 emissions [kgCO2eq/a]
KPI 2 Energy consumption by energy source (final energy) [kWh/a]
KPI 3 Self-generated fraction of consumed final energy [%]
KPI 4 Realised fraction of solar renewable potential [%]
KPI 5 Data quality index [%]
Synergies with DGNB system applications

 DGNB NEW BUILDINGS
The results of the Life Cycle Assessment (LCA) calculated in criterion ENV1.1 can be taken into account in
the Agenda 2030 Bonus (Indicator 5). Moreover, the monitoring concept developed in PRO2.3 can be used
as basis when recording consumption data, thereby enabling better optimisation in operation.
© DGNB GmbH 25
APPENDIX
APPENDIX A – DETAILED DESCRIPTION
I. Relevance
During a building’s life cycle, a large share of greenhouse gas emissions is caused by high operational energy
consumption during use stage. Buildings are responsible for approximately 40% of energy consumption and 36% of
CO2 emissions in the EU (Energy Performance of Buildings / European Commission). The energy consumption in
building operation can and must be substantially reduced with available technologies and organisational measures,
in order to reduce greenhouse gas emissions and significantly contribute to implementing the Paris Climate Action
Agreement.
II. Additional explanation

The criteria ENV1-B Climate Action and Energy, ECO2-B Operating Costs and SOC1-B Indoor Comfort are directly
connected with each other, as they have competing objectives. Therefore, it is necessary to optimise the building
holistically by considering all three criteria simultaneously. For example, shifting set points for heating or cooling may
reduce energy consumption, greenhouse gas emissions and operating costs, however, the consequences on indoor
comfort must also be considered. Likewise, additional air conditioning might improve indoor comfort, however,
thereby energy consumption, greenhouse gas emissions and operating costs would be negatively influenced.
III. Method
Part 1: Management
Indicator 1: Plan
Indicator 1.1 Target agreement (target value)

The process of defining the target agreement for the annual CO2 emission is evaluated. The rules for accounting are
based on the ‘framework for carbon neutral buildings and sites’, published by the DGNB 2020.
The target value can be defined according to the following three methods:
 The target value is determined internally.
 The target value is based on data from several comparable buildings (at least 10 buildings) or on a
technically innovative building model (plausible representation of the model characteristics is required).
 The target value is determined by a climate action roadmap according to the ‘framework for carbon neutral
buildings and sites’ or the building is operated carbon neutral.
Indicator 1.2 Level of ambition

In the Climate Action Roadmap the decarbonisation path describes the annual reduction of CO2 emissions. The
slope of the graph illustrates the timeline for the optimisation process and the point in time at which the target of
carbon neutral building operation is achieved, for example, by 2050, 2040 or 2030.
Note: For further background on Clime Action Roadmap please refer to the ‘framework for carbon neutral buildings
and sites’, published by DGNB 2020.
The level of ambition for setting the long-term target value is evaluated while taking restricting factors into account:
1. Legal restrictions (e.g. monument protection, legal building provisions, …)
2. Economic restrictions (e.g. Life Cycle Cost (LCC) calculations show no economic viability until 2050, …)
3. Structural restrictions (e.g. usable area for solar energy fully exploited, extraordinary and unchangeable shading of
the building, etc.)
© DGNB GmbH 26
APPENDIX
 Ambition level 1:
Target value: There is an energy/CO2-emission target for 2050
 Ambition level 2 (high ambition):

Target value: Carbon neutrality by 2050 and no restrictions
 Ambition level 3 (higher ambition):

Target value: Carbon neutrality by 2040 and no restrictions or
Target value: Carbon neutrality by 2050 and restrictions in one category
 Ambition level 4 (highest ambition):

Target value: Carbon neutrality by 2030 and no restrictions or
Target value: Carbon neutrality by 2040 and restrictions in one category or
Target value: Carbon neutrality by 2050 and restrictions in more than one category
Indicator 2: Do
Indicator 2.1: Collecting data on energy (actual value)
This indicator evaluates how energy consumption data is recorded and collected. The responsible person for
collecting the energy consumption data is pointed out among the relevant stakeholders. The quality of the data
collection distinguishes between the level of detail in which the energy consumption is recorded (annual, monthly or
continuous monitoring/recording) and the quality of data transfer (reading from utility invoices, meter reading, digital
recording). Based on the data collection, the responsible person calculates the building’s annual energy consumption
and associated CO2 emissions (actual value).
If data is missing or cannot be collected for partial areas, an alternative substitute calculation is permitted. The
substitute calculation should be based on country-specific, plausible energy data provided by the local Green
Building Council (reference energy data). For Germany, and areas with similar climatic conditions, energy data in
Appendix 1 can be used for the substitute calculation. The reference energy data is based on ’separated specific
values/partial energy parameters’ provided by the Institut Wohnen und Umwelt (IWU), Darmstadt / Germany.
If country-specific reference energy data is used as part of the substitute calculation methodology, this must be
communicated with DGNB for validation.
Note: The use of reference energy data for the substitute calculation is reflected in the data quality index (see section
“Additional information” below).
Indicator 3: Check
Indicator 3.1: Data analysis

This indicator evaluates whether the collected data is analysed. There are two levels for evaluation:
1. Quantitative analysis by checking the variation between the target value and the actual value, in order to identify if
the target value was met (indicator 6).
2. Qualitative analysis by interpreting and checking the data for plausibility (effects of vacancy, occupancy density,
usage profile, etc.). The qualitative analysis provides a better understanding of the recorded data and an explanation
for specific influences and changes.
Note: For data interpretation, a method for normalising the recorded data might be required (see section “Additional
information” below).
Indicator 3.2 Implementation of improvement measures

This indicator evaluates whether improvement measures, which were planned in the previous period under review,
were partly implemented or fully implemented. Alternatively, points can also be achieved if target values were met in
the previous period under review (and therefore no measures for improvement were planned).
© DGNB GmbH 27
APPENDIX
Indicator 4: Act
Indicator 4.1: Measures for optimising operation

The identification and selection of measures for optimisation are evaluated in this indicator. The relevant
stakeholders (building owner, operator/facility manager and user/tenant) define responsibilities for the
implementation of measures.
 Measures can be identified based on technical knowledge, literature, stakeholder dialogue and suggestions
from the operation management team. To derive improvement measures for future target achievements, the
relevant stakeholders meet regularly (minimum 1x annually) to exchange information. Further information is
obtained from the opportunity and risk analysis (ECO2-B Risk Management and Long-term Asset Value)
with the evaluation of the condition of the building (Indicator 2), user requirements (Indicator 3) and
environmental risks on the site (Indicator 4).
Calculation models offer an objective and project-specific approach to evaluate different variants. There exists both
simple calculation models and comprehensive software solutions to cover different degrees of complexity in
optimising building operation processes. The complexity increases when considering transient dynamics with the
impact of weather, building usage and occupancy profiles. Which calculation model and which degree of complexity
is appropriate for the individual task depends on the respective ambition to map realistic building operation processes
including all variations of influences for a holistic optimisation. For example, for optimising water consumption, simple
Excel calculations may be enough, while for optimising transient heating/cooling loads, a customised energy
calculation or dynamic simulation might be appropriate.
 Valuable insights can be obtained from evaluating different variants using suitable calculation models with
standardised settings.
 Further insights can be obtained by adapting the model parameters to the actual building operation. Based
on validated calculation models with an adaption of the operating time, technical equipment, occupancy and
usage profiles related to the actual building use, a realistic optimisation is possible.
 Technical monitoring helps checking the performance of buildings and technical systems. The objective is to
achieve and maintain an economic, efficient, functional and demand-based building operation by recording
relevant cross-trade operational data.
 The objective is a holistic optimisation of the building operation. Therefore, the competing objectives of
comfort, energy and cost optimisation should be considered. The evaluation of the results of variant
assessments and selection of the optimisation measures should be carried out while considering and
balancing environmental, economic and social aspects.
 Alternatively: Points can be achieved in this indicator, if the target values for the annual CO2 emission
balance were met.
Indicator 5: Agenda 2030 Bonus
Indicator 5.1: Life Cycle Assessment (LCA) of the building

Bonus points can be achieved, if the CO2 emissions of building construction over the life cycle have been
determined according to the ‘framework for climate neutral buildings and sites’ (accounting scope construction).
© DGNB GmbH 28
APPENDIX
Part 2: Performance
Indicator 6: Evaluation of performance
Performance is evaluated by assessing both an internal and an external target value (dual benchmarking).
In addition, the supplemental information is evaluated – see below chapter ‘Additional information’.
Indicator 6.1: Target achievement: Internal target value
This indicator evaluates whether the internal (“own defined”) target value was met, or if not, whether an improvement
was achieved compared with the previous period (at least 1% improvement compared to the previous year).
If a climate action roadmap is defined according to the ‘framework for carbon neutral buildings and sites’, the internal
annual target value can be derived from the decarbonisation path. The internal annual target value is an absolute,
non-normalised value.
Indicator 6.2: Target achievement: External benchmarking

This indicator evaluates whether the target value of an external benchmark was met. External benchmarking allows
for comparing building performance among a peer group of similar building types. The comparison is based on the
key metric CO2 emissions. Furthermore, the following aspects must be met when selecting the external benchmark:
Comparable climate zone/region, building usage, and accounting level and method. The external benchmark is a
specific, annual and normalised target value. For example, the CO2 Target Calculator of the Climate Bonds Initiative,
CRREM Decarbonisation Target Tool, or comparable target values can be used (see weblinks in Appendix C).
Indicator 7.1: Carbon neutrality

Points can be achieved, if the building is operated carbon neutral according to the ‘framework for carbon neutral
buildings and sites’ (accounting scope ‘operation’ or accounting scope ‘operation and construction’).
© DGNB GmbH 29
APPENDIX
Additional information
Data quality index:

The data quality index describes the quality and reliability of the data provided and represents important additional
information in the context of the used data.
The key value considers three levels:

1. Basis for performance evaluation with its technical, geographical and time-related representativeness of the data
2. Technical capabilities with information on formal training and experience of the persons involved
3. Independent verification of the data by a third party
The methodology mentioned above is developed on the basis of “Level(s) – A common EU framework of core
sustainability indicators for office and residential buildings – Part 3: How to make performance assessments using
Level(s)”. For application within the DGNB system, the basic Level(s) methodology has been retained, but in order to
make it easier to apply, the principles of performance assessment have been further specified (see Appendix 2 und
DGNB CO2-calculation tool provided for this criterion).
Future performance indicators:

The metrics ‘self-generated fraction of consumed final energy’ and ‘realised fraction of solar renewable potential’ are
not currently evaluated, but must be reported. For further background on these metrics please refer to the ‘framework
for carbon neutral buildings and sites’, published by DGNB 2020. A future evaluation of the parameters is
conceivable if more empirical values are available with these parameters and a robust metric for performance
evaluation is derived.
Normalising the data:

Normalising data is a method to adjust data for project-specific factors to improve the basis of data comparison
among different buildings. This approach typically requires information such as data on reference area, weather,
vacancy rate, occupancy density and operation profiles. For a comparison with the external benchmark in Indicator
7.2, the normalising method of the external benchmark must be applied.
© DGNB GmbH 30
APPENDIX
APPENDIX B - DOCUMENTATION
I. Required documentation
The following includes a selection of possible forms of evidence. The evaluation of individual indicators must be
plausibly and comprehensively documented based on the submitted evidence documents.
Indicator 1: Plan
 Climate action roadmap according to the ‘DGNB framework for carbon neutral buildings and sites’
 Plausible documentation for target agreement definition
 Relevant documents depicting the level of ambition / limiting conditions on the site
Indicator 2: Do
 Relevant documents with energy consumption data and renewable feed-in data (utility invoices; readings of
the consumption meter and/or grid feed-in meter; annual overview, monitoring data)
 CO2-calculation tool provided by DGNB including all relevant project information and calculation input data
Indicator 3: Check
 Relevant documents depicting data analysis

 Relevant evidence of the implementation of the improvement measures (e.g. meeting notes, handover
records, photo documentation)
Indicator 4: Act
 Relevant documents from meetings, e.g. notes, presentations, results documents

 Meeting notes with participant list as evidence of the presence of representatives of the three main
stakeholders (owner, operator/facility manager, tenant/user)
 Relevant documents from calculations, e.g. analysis, results documents
 Photo documentation
 Suitable documents depicting technical monitoring
 Juxtaposition of environmental, economic and social aspects in relevant variants
 List of measures chosen as result of stakeholder dialogue and listing of responsibilities for implementation
Indicator 5: Agenda 2030 Bonus - Life Cycle Assessment (LCA)
 Relevant documents for evidence of the calculation of the Life Cycle Assessment (LCA)
 Results of Life Cycle Assessment (LCA)
 Relevant documents depicting target achievement (internal target value)

 Relevant documents depicting target achievement (external benchmark)
 Evaluation of ‘data quality index’ and the metrics ‘self-generated fraction of consumed final energy’ and
‘realised fraction of solar renewable potential’
Indicator 7: Agenda 2030 Bonus – Carbon Neutrality
 Relevant documents depicting carbon neutrality

 Results of Life Cycle Assessment (LCA)
© DGNB GmbH 31
APPENDIX
APPENDIX C - LITERATURE
I. Version
Change log based on Version 2020
PAGE EXPLANATION DATE
II. Literature
 Energy Performance of Buildings, European Commission, (URL: https://ec.europa.eu/energy/topics/energy-
efficiency/energy-efficient-buildings/energy-performance-buildings-directive_en, 11.12.2019)
 Buildings and Climate Change. UNEP. 2009
 Framework for carbon neutral buildings and sites. DGNB. 2020
 Tabula WebTool (URL: http://webtool.building-typology.eu, 17.06.2019)
 Building data and tools (URL: http://bpie.eu/focus-areas/buildings-data-and-tools/, 17.06.2019)
 Partial energy metrics of non-residential buildings (URL: http://tektool.iwu.de/download.php, 17.06.2019)
 Level(s) - A common EU framework of core sustainability indicators for office and residential buildings – Part
3: How to make performance assessments using Level(s). JRC Science Hub. 2017
(URL: https://susproc.jrc.ec.europa.eu/Efficient_Buildings/docs/170816_Levels_EU_framework_of_building
_indicators.pdf, 25.03.2020)
 Dual assessment of performance: Location Specific Criteria for Residential Buildings
(URL: https://www.climatebonds.net/standard/buildings/residential/calculator, 17.06.2019)
 Dual assessment of performance: Location Specific Criteria for Commercial Buildings
(URL: https://www.climatebonds.net/standard/buildings/commercial/calculator, 17.06.2019)
 Sustainable Development Goals Icons, United Nations/globalgoals.org
 CRREM Decarbonisation Target Tool (https://www.crrem.eu, 11.12.2019)
© DGNB GmbH 32
APPENDIX
Appendix 1: Partial energy values (final energy) / TEK-Tool Version TEK 5.6
Institut Wohnen und Umwelt (IWU), Darmstadt
Space type Main use Heating Hot water Lighting Ventilation Cooling Plug-loads
kWh/(m²a)
1 Single office X 130,2 13,9 28,3 16,3 12,9 10,5

2 Group office X 132,0 13,9 25,5 16,3 12,4 10,5
3 Open-plan office X 137,3 13,9 31,9 24,4 15,9 15,0
4 Meeting rooms X 200,3 0,0 32,4 60,9 21,2 2,0
5 Main hall / Lobby X 147,7 0,0 13,2 8,1 7,3 6,0
6 Retail / Food store (without refrigerators) X 154,4 8,6 25,7 21,0 13,3 7,2
7 Retail / Food store (with refrigerators) X 163,7 8,6 28,2 21,0 16,5 25,5
8 Classroom (schools) X 143,0 35,9 7,6 22,5 11,7 4,0
9 Lecture halls/ auditorium X 213,4 5,0 12,1 67,5 24,1 3,6
10 Ward / Dorm X 198,5 178,7 48,5 54,6 19,4 8,8
11 Hotel room X 142,9 157,0 9,5 20,9 8,5 16,1
12 Canteen (Eating area) X 159,0 147,8 7,3 34,3 17,6 2,5
13 Restaurant (Eating area) X 216,2 176,4 24,4 68,9 27,1 4,2
14 Catering kitchen (Cooking with electricity) X 656,8 0,0 91,2 335,0 216,5 540,0
15 Catering kitchen (Preparation and storage) X 170,3 0,0 44,3 55,8 25,3 54,0
16 Toilet and bathroom 233,0 0,0 15,6 60,9 12,1 0,0
17 Other regularly occupied spaces 146,7 0,0 19,6 28,4 11,1 2,0
18 Auxiliary space (non-regularly occupied) 130,2 0,0 1,4 0,6 0,5 0,0
19 Corridor / transition spaces 122,7 0,0 7,9 0,0 0,7 0,0
20 Corridor / transition spaces (without daylight) 122,7 0,0 11,9 0,0 0,7 1,0
21 Storage 149,7 0,0 0,6 0,6 1,9 0,0
22 Storage with reading space 149,7 0,0 11,9 0,6 1,9 1,0
23 Server room in data centers X 46,9 0,0 59,6 14,2 247,4 657,0
24 Commercial halls (rough work) X 92,3 31,8 17,7 31,3 14,6 70,0
25 Commercial halls (precision work) X 109,4 31,8 26,1 31,3 21,8 70,0
26 Audience area X 280,7 0,0 6,1 75,0 23,1 0,0
27 Theater foyer X 177,5 0,0 7,1 46,9 11,0 0,0
28 Stage X 208,8 0,0 40,8 0,6 11,0 0,0
29 Fair/congress X 195,9 0,0 6,3 14,4 12,1 1,8
30 Exhibition rooms and museums X 190,5 0,0 9,5 21,9 6,9 0,0
31 Library - reading hall X 148,7 0,0 50,7 42,0 26,3 0,0
32 Library - open access sections X 125,7 0,0 23,3 10,5 7,0 0,0
33 Library - storage and stock X 162,9 0,0 1,9 15,8 3,2 0,0
34 Sports hall X 42,2 37,1 32,8 10,5 19,8 0,0
35 Car park/underground car park (private use) 0,0 0,0 0,7 11,2 0,0 0,0
36 Car par/underground car park (public) 0,0 0,0 7,2 56,2 0,0 0,0
37 Sauna area X 293,9 107,1 35,5 95,8 47,9 182,5
38 Gym X 209,6 135,3 44,5 93,1 38,6 8,8
39 Laboratory X 402,3 13,9 44,6 119,5 25,3 27,0
40 Examination/treatment room X 206,1 5,0 47,7 40,6 21,8 8,8
41 Special medical care areas X 1143,6 5,0 82,7 327,8 73,8 83,2
42 Corridors (medical care sector) 420,5 5,0 30,7 109,3 15,3 0,0
43 Medical practices X 193,8 13,9 27,1 21,1 14,1 6,3
44 Warehouse X 88,2 5,0 35,9 4,8 0,0 0,0
45 Residential (single-family house) X 100,5 19,3 47,9 10,9 0,0 24,5
46 Residential (apartment building) X 89,7 24,0 49,2 10,9 0,0 36,8
© DGNB GmbH 33
VERSION 2020 ENV2-B / WATER
ENV2-B
Water
Objective
Our objective is to maintain the natural water cycle and to minimise the consumption of the drinking water.
Benefits
By reducing the consumption of drinking water, the operational costs can be minimised. In addition, by using
greywater and rainwater, the building operation is independent from price fluctuations and availability.

6.4 Efficient use and sustainable extraction of

water
Significant
8.4 Global resource efficiency and decoupling of

economic growth
Moderate 9.4 Upgrade all industries and infrastructures for
sustainability
12.1 Sustainable Production
12.2 Sustainable management and use of natural

resources
11.b Implement policies for inclusion, resource 8.1 Resource conservation

Low
© DGNB GmbH 34
Outlook
Especially in an international context, the topic of drinking water consumption and maintaining the natural water cycle
is becoming increasingly important. The DGNB will monitor developments and update the criterion accordingly.
Furthermore, an evaluation of the performance by benchmarking the building based on its drinking water
consumption can be added.

SHARE
© DGNB GmbH 35
ASSESSMENT
ASSESSMENT
In order to evaluate drinking water consumption, the water management is analysed. In cooperation with all stake-
holders involved, and by implementing a continuous improvement process, the water consumption of the building is
monitored and managed. In this criterion, 100 points can be achieved in total, and with bonus points, 110 points can
be achieved. If the building operation management implements a closed water cycle, the indicators marked with * are
met.
Part 1: Management
NO INDICATOR POINTS
1 Plan
A target agreement for the annual consumption of drinking water has been defined.
The target agreement is based on a target value, which was

 based on data from several comparable buildings or a technically innovative building* 10
1.2 Water stress max. 5

 The water exploitation index/water stress indicator of the building location has been 5
identified
2 Do
2.1 Collecting data on water (actual value) max. 35
Water consumption data for the period under review is available.
Water consumption data is collected

 annually by copying the consumption from utility invoices* 25
 monthly by reading the consumption meter and cross-checking the data with the utility 30
invoices
 continuously through digital monitoring and cross-checking the data with utility invoices 35
3 Check
 A data analysis was conducted.* 5
3.2 Implementation of improvement measures max. 15

 partly implemented 5
 Alternatively: The determined target values were met in the last period under review. 10
NO INDICATOR POINTS
© DGNB GmbH 36
ASSESSMENT
4 Act
 calculation models +5
 use of greywater/rainwater +5
 In addition, improvement measures were evaluated and selected by comparing +5

 Alternatively: Target values determined in the target agreement for water were met. 25
Part 2: Performance
NO INDICATOR POINTS
The performance is evaluated in accordance with the target agreement.
5.1. Target achievement max. 10

The target value determined in the target agreement for water
 was met* 10
6 CIRCULAR ECONOMY BONUS

6.1 Closed water cycle +10
The water consumption in the building is mainly covered by a closed water cycle,
i.e. only a minimal amount of drinking water is drawn.*
© DGNB GmbH 37
KPI 1 Drinking water consumption [m³/a]
KPI 2 Share of reused and recycled water [%]
KPI 3 Water exploitation index (WEI+)/ Baseline water stress indicator [%]/ [-]

The values calculated in ENV2.2 for water demand can be used as a target value in the target agreement.
Moreover, the monitoring concept developed in PRO2.3 can help in generating consumption data, which will
enable better optimisation in the operation.
© DGNB GmbH 38
APPENDIX
I. Relevance
Water scarcity is and will increasingly be a challenge in the future, especially due to the effects of global warming.
Depending on the location and usage of the building, a building’s operation can be strongly influenced by the local
availability of water (“water stress”). By utilizing rainwater or greywater, and other innovative technologies, the
drinking water consumption can be minimised.

To obtain a high quality of drinking water, water is taken from the natural water cycle and prepared for usage.
Wastewater resulting from the usage must subsequently be treated for harmful substances and contaminants before
it can return to the water cycle. Water management can be used to detect optimisation potentials or leakages, which
means that sustainable decisions can be made in order to develop measures for reducing drinking water
consumption. Measures for reducing drinking water consumption could include the replacing of fittings, the use of
rainwater to irrigate the outside surfaces, the use of greywater, support user awareness regarding water scarcity, etc.
III. Method
Part 1: Management
Indicator 1: Plan
Indicator 1.1: Target agreement (target value)

This indicator evaluates the process of defining the annual target value for drinking water consumption as part of the
target agreement.
 The target agreement is based on a target value, which was determined internally.
 The target agreement is based on a target value, which was based on data from several comparable
buildings (minimum 10 buildings) or a technically innovative building model (plausible representation of the
model characteristics is required).
Indicator 1.2: Water stress

If the project is located in Europe, this indicator evaluates whether the water exploitation index according the
European Environment Agency (EEA) has been identified. For further background also refer to the European
Level(s) framework. Projects outside Europe must report their country-specific baseline water stress indicator
according World Resource Institute (WRI).
Weblinks for available data provided by the above mentioned institutes can be found in literature section.
Indicator 2: Do
Indicator 2.1: Collecting data on water (actual value)
This indicator evaluates how water consumption is recorded and collected. The responsible person for collecting data
on water consumption is pointed out among the relevant stakeholders. The quality of data collection distinguishes
between the level of detail in which the water consumption is recorded (annual, monthly or continuously
monitoring/recording) and the quality of data transfer (reading from the utility invoice, meter reading, digital
recording). Based on the data collection, the responsible person calculates the building’s annual water consumption
(actual value).
© DGNB GmbH 39
APPENDIX
Indicator 3: Check
Indicator 3.1 Data analysis
This indicator evaluates whether the collected data is analysed. There are two levels of evaluation:
1. Quantitative analysis by checking the variation between the target value and the acutal value, in order to identify if
the target value was met (Indicator 5).
were partly implemented or fully implemented. Alternatively, points can also be achieved if target values were met in
Indicator 4: Act

relevant stakeholders meet regularly (minimum 1x annually) to exchange information.
 Using calculation models for considering variants are the method to objectively determine project-specific
and effective measures. If measures are identified by applying calculation models, points can be achieved.
(Note: For optimising and selecting measures, e.g. the tool used in the DGNB New Buildings System
Version 2020 for criterion ENV2.2 Potable water demand and wastewater volume can be used.)
 If greywater or rainwater is used in the building operation, points can be achieved.
 Alternatively: Points can be achieved in this indicator, if the target value for water consumption were met.
Part 2: Performance
Indicator 5.1: Target achievement

This indicator evaluates whether the defined target value for water consumption was met.
Indicator 6: Circular Economy Bonus
Indicator 6.1: Closed water cycle
If the water consumption in the building is mainly covered by a closed water cycle, i.e. only a minimal amount of
drinking water is drawn for consumption, bonus points can be achieved. This means that at least 95% of the water
used comes from recycled greywater or rainwater and not from natural drinking water sources. As documentation, a
reporting of the drinking water proportion is required (the share of reused/recycled water and natural drinking water,
respectively).
© DGNB GmbH 40
APPENDIX
The following list shows a selection of possible forms of evidence. The evaluation of individual indicators must be
Indicator 1: Plan
 Relevant documents depicting methods used for target definition for target agreement
 Reporting of water exploitation index/baseline water stress indicator
Indicator 2: Do
 Documentation of consumption data (utility invoices; readings of the consumption meter; annual overview)
Indicator 3: Check

 Relevant evidence of the implementation of the improvement measures (e.g. meeting notes, acceptance
and handover records, photo documentation)
Indicator 4: Act
 Relevant documents from meetings, e.g. notes, presentations, results documents

 Meeting notes with participant list as evidence of the presence of representatives of all stakeholder
 Relevant documents from calculations, e.g. analysis, result documents
 The juxtaposition of environmental, economic and social aspects in relevant variants
 List of measures chosen as a result of the stakeholder dialogue, including listing of responsibilities for
implementation
 Relevant documents depicting target achievement
 Description of the water cycle with quantities and indication of the sources (including the share of natural
drinking water in the total water consumption)
© DGNB GmbH 41
APPENDIX
I. Version
II. Literature
 Water Exploitation Index: Use of freshwater resources in Europe, European Environment Agency (EEA),
(URL: https://www.eea.europa.eu/data-and-maps/indicators/use-of-freshwater-resources-3/assessment-4,
25.03.2020)
 Baseline Water Stress, World Resource Institute (WRI), Aqueduct Country Rankings (URL:
https://www.wri.org/applications/aqueduct/country-rankings/, 25.03.2020]
 Criterion ENV2.2 Potable water demand and wastewater volume, DGNB System New Buildings,
International Version 2020
 Level(s) - A common EU framework of core sustainability indicators for office and residential buildings – Part
3: How to make performance assessments using Level(s). JRC Science Hub. 2017 (URL:
https://susproc.jrc.ec.europa.eu/Efficient_Buildings/docs/170816_Levels_EU_framework_of_building_indica
tors.pdf, 25.03.2020)
© DGNB GmbH 42
VERSION 2020 ENV3-B / MATERIALS AND RECYCLING
ENV3-B
Materials and Recycling

Objective
Our objective is to increase the recycling rate of waste produced in the building and to minimise the total amount of
waste in order to obtain a circular economy with a closed material cycle.
Benefits
By reducing waste production, operational costs are reduced. By separating waste into several fractions, recycling
rates are improved and cost savings are achieved.

12.5 Reducing and eliminating waste
Significant
3.9 Effect of chemicals, air, water and soil

contamination
Moderate 11.6 Reduce the environmental impact of cities

chemicals and waste
4.7 Education for sustainable development and

global citizenship
Low
© DGNB GmbH 43
Outlook
The recycling sector is continuously changing. DGNB will monitor the developments in the waste management sector
and adapt the criterion accordingly. Furthermore, to evaluate the operational performance of the building, a
benchmarking based on annual waste volume and recycling rates may be added.

SHARE
© DGNB GmbH 44
ASSESSMENT
ASSESSMENT
In order to evaluate materials and recycling, the management of material use, waste and recycling is analysed. In
cooperation with all stakeholders, and by means of implementing a continuous improvement process, the waste gen-
eration and recycling rates are monitored and managed. In this criterion, 100 points can be achieved in total, and
with bonus points, 110 points can be achieved. If the building operation management implements a closed material
loop, indicators marked with * are met.
Part 1: Management
NO INDICATOR POINTS
1 Plan
A target agreement for the annual residual waste volume and separately collected waste frac-
tions has been defined.
The target agreement for the annual residual waste volume is based on a target value, which
was
 based on data from several comparable buildings or a technically innovative building* 10
 In addition, an agreement for separately collected waste fractions is established* +5
2 Do
2.1 Collecting data on waste (actual value) max. 35
Waste volume data for the period under review is available.
Data for residual waste and separately collected waste fractions (recycling) are recorded
 annually by copying the data from waste invoices* 25
 monthly by copying the data from waste invoices* 30
 In addition, the actual recycling rates from the disposal companies is requested* +5
3 Check
 A data analysis was conducted* 5
3.2 Implementation of improvement measures max. 10

 Alternatively: The determined target values were met in the last period under review.* 10
© DGNB GmbH 45
ASSESSMENT
NO INDICATOR POINTS
4 Act
 information to the buildings users on how to reduce waste generation and increase +5
recycling
 implementation of incentive systems for reducing waste generation and increasing +5
recycling
 a conscious selection of the waste-disposal company due to its proven recycling rates +5
 Alternatively: Target values determined in the target agreement for waste were met.* 25
Part 2: Performance
NO INDICATOR POINTS
5.1 Target achievement max. 10

The target value determined in the target agreement for the residual waste volume
 was met* 10

6.1 Closed material cycle +10
A closed material cycle is implemented in the building operation with a recycling
rate of 100%, i.e. no waste is generated for disposal.*
© DGNB GmbH 46
KPI 1 Residual waste quantity [t/a]
KPI 2 Paper waste quantity [t/a]
KPI 3 Metal waste quantity [t/a]
KPI 4 Plastic waste quantity [t/a]
KPI 5 Glass waste quantity [t/a]
KPI 6 Organic waste quantity [t/a]
KPI 7 Recycling and disposal path: Landfill [%]
KPI 8 Recycling and disposal path: Incineration [%]
KPI 9 Recycling and disposal path: Recycling [%]

If measures were implemented to inform users on waste volumes during building operation (PRO2.4), points
can be achieved in this criterion.
© DGNB GmbH 47
APPENDIX
I. Relevance
By reducing the amount of waste and increasing the recycling rate, resources can be saved and an active
contribution to circular economy is established.

As part of managing resources effectively, the amount and type of waste should be analysed in order to develop
measures for reducing waste and increasing recycling. Optimisation measures could include information campaigns
to draw attention to waste prevention, as well as adjustments of internal procurement processes.
Note: The term ‘residual waste’ refers to the sum of all waste, which due to contamination or mixing cannot be
assigned to any of the following waste fractions: Paper, metal, glass, organic/bio, wood, electrical scrap, hazardous
substances, etc.
III. Method
Part 1: Management
Indicator 1: Plan
This indicator evaluates the process of defining the target value for waste prevention and recycling rates as part of
the target agreement. The procedure includes consideration for annual waste quantity/volume and which fractions of
waste are to be collected and the associated recycling rates.
 In addition, the target agreement determines which types of waste are to be collected separately (residual
waste such as paper, metal, organic/bio, etc.).
Indicator 2: Do
Indicator 2.1: Collecting data on waste (actual value)
This indicator evaluates how waste quantities are recorded and collected. The responsible person for collecting data
on waste is pointed out among the relevant stakeholders. The quality of data collection distinguishes between the
level of detail in which the waste quantities are collected from invoices from disposal companies, either monthly or
annually. In addition, points can be achieved if the recycling rate from the disposal company is inquired. Based on
the data collection, the responsible person calculates the building’s annual waste quantities (actual value).
Indicator 3: Check
Indicator 3.1 Data analysis
© DGNB GmbH 48
APPENDIX
were partly implemented or fully implemented. Alternatively, points can also be achieved, if target values were met in
Indicator 4: Act

 If the building users are informed on how waste generation can be reduced and recycling can be increased
(e.g. signs, labelling and information boards in relevant areas of the building), points can be achieved.
Building users can also be informed through information campaigns (e.g. via emails, events, information
sheets, etc.).
 If an incentive system for preventing waste generation and for increasing recycling is implemented, points
can be achieved. The system must be implemented permanently (e.g. offers for employees in offices such
as providing drinks in reusable bottles, tap water with refillable bottles and other measures to avoid
disposable drinking and food packaging, providing more recycling options, furnishings for waste separation
etc.). Alternatively, an incentive system is implemented every six months (e.g. special campaigns,
community competitions or special awards for achieving targets in waste prevention/recycling, etc.).
 If the disposal company is selected based on their actual disposable channel, points can be achieved (i.e.
the disposal company was selected due to their high rate of recycling compared to other disposal
companies).
 Alternatively: Points can be achieved in this indicator, if the target values for waste were met.
Part 2: Performance

This indicator evaluates whether the defined target value for waste was met.
Indicator 6.1: Closed material cycle
If the building operation conducts a closed material cycle with a recycling rate of 100%, points can be achieved in this
circular economy bonus indicator. For achieving the bonus points, it must be documented that no waste is produced
for disposal.
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APPENDIX
Indicator 1: Plan
 Relevant documents depicting methods used for target definition for target agreement
Indicator 2: Do
 Documentation of waste quantities (invoices)

 Relevant documents depicting recycling rates of the disposal company
Indicator 3: Check

 Relevant evidence of the implementation of the improvement measures (e.g. meeting notes, acceptance
and handover records, photo documentation)
Indicator 4: Act
 Documentation from meetings, e.g. notes, presentations, result documents
 Relevant documents depicting information provided to building users
 Relevant documents depicting implemented incentive systems (e.g. plans presented, photo documentation,
screenshots, etc.)
 Plausible presentation of the process of selecting the disposal companies
 Relevant documents depicting target achievement
 Documentation of the material cycle with quantitative data and recovery streams
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APPENDIX
I. Version
II. Literature
 Agreement of the Commission: 2000/532/EC (URL: https://eur-lex.europa.eu/legal-
content/EN/TXT/PDF/?uri=CELEX:32000D0532&from=DE) [Accessed on 24th March, 2020]
© DGNB GmbH 51
DGNB System – Buildings In Use criteria set Economic quality
Economic quality
All three criteria of the economic quality evaluate the building for its long-term asset value and economic
efficiency.
ECO1-B Operating costs

ECO2-B Risk management and long-term asset value
ECO3-B Procurement and operations
© DGNB GmbH 52
VERSION 2020 ECO1-B / OPERATING COSTS
ECO1-B
Operating Costs
Objective
Our objective is to continuously check the financial expenses in building operations and to identify cost-efficient
measures for future optimisations, based on a holistic approach of considering both economic, environmental and
social aspects.
Benefits
Operating costs account for a significant proportion of the total costs in a building’s life cycle compared to
manufacturing and maintenance costs. To manage an asset economically viable, resources must be continuously
optimised. However, the future capability and value retention of a property are linked to the societal challenge of
reducing climate change and adapting our buildings to its consequences. This will require structural and operational
changes, and it is necessary to develop processes and define roadmaps that identify the most cost-effective path for
the implementation.

8.4 Improve resource efficiency in consumption 7.1.a/b Resource conservation

and production
Moderate
1.1 Eliminating extreme poverty 1.1a/b Poverty

1.2 Halving poverty 11.3 Inclusive and sustainable
urbanisation
Low 9.4 Upgrade all industries and infrastructures for
sustainability
11.1 Making towns and settlements inclusive,
safe, resistant and sustainable
© DGNB GmbH 53
Outlook
In the future, economic performance will be evaluated through benchmarking of the building’s operating costs.

SHARE
© DGNB GmbH 54
ASSESSMENT
ASSESSMENT
To evaluate the operating costs, the management of costs is analysed. In cooperation with all stakeholders and by
means of the continuous improvement process, the operating costs are identified, and the agreed target value for the
property is achieved. In total, 100 points can be achieved in this criterion, and with bonus points, a total of 120 points
can be achieved.
Part 1: Management
NO INDICATOR POINTS
1 Plan
A target agreement for the operating costs has been defined.
The target agreement for the operating costs is based on target values, which
 were determined internally 10
 were based on data from several comparable buildings or data from a technically 15
innovative building or external benchmark data.
2 Do
2.1 Collecting data on costs (actual value) max. 15
Operating costs data for the period under review is available.
The operating costs are collected at

 cost level 1 (low level of detail) 5
 cost level 2 (medium level of detail) 10
 cost level 3 (high level of detail) 15
2.2. Standardised cost structure max. 5

 Costs are collected according to a standardised cost structure 5
3 Check
3.1 Cost analysis max. 5
The costs were analysed and summarised in a report and/or graphically presented.
 A cost analysis was conducted. 5
3.2 Implementation of the improvement measures max. 10

 Alternatively: The determined target values were met in the previous period under 10
review.
© DGNB GmbH 55
ASSESSMENT
NO INDICATOR POINTS
4 Act
Operational optimization measures were made, based on
 calculation models with standardised settings 10

 In addition, improvement measures were evaluated and selected by comparing +15

 Alternatively: Target values determined in the target agreement for operating costs 40
were met.
Part 2: Performance
NO INDICATOR POINTS
5.1 Target achievement max. 10

The target value determined in the target agreement for operating costs
 was met 10
6 AGENDA 2030 BONUS

6.1 Evaluating operating cost performance +10
The operating cost performance is additionally evaluated with an external
benchmark. For the consumption costs (i.e. heating and electricity costs), a usage
and weather-related correction must be conducted.
 The external benchmark was met/was undercut.

7.1 Cost neutrality +10
By operating the building climate neutrally or by having a closed water cycle or a
closed material cycle, there are cost items which are neutral (e.g. costs for energy,
water or waste).
© DGNB GmbH 56
KPI 1 Operating costs [Euro/a]

The result of the determination of the building-related life cycle costs over the life cycle in ECO1.1 can be
taken as a target value for the operating costs. In addition, an optimised life cycle cost assessment results in
a better precondition. The operating cost forecast conducted in PRO2.5 can serve as the basis for the target
value setting.
© DGNB GmbH 57
APPENDIX
I. Relevance
Operating costs form a large proportion of a building’s lifecycle costs, and therefore significantly influence the overall
economic quality of a building. By determining target values, accounting and analysing operating costs
systematically, the potential to optimise specific cost drivers can be identified. The objective hereby is to structure
operating cost accounting and analysis, so that unnecessary and avoidable costs can be located.

III. Method
Part 1: Management
Indicator 1: Plan
This indicator evaluates the process of defining the annual target value for operating costs as part of the target
agreement.
model characteristics is required)
 external benchmarks (based on standardised cost structure – see Indicator 2.2).
Note: It is recommended that the target agreement is aligned with a nationally accepted cost structure. This promotes
a structured methodology and allows for a standardised basis for assessing, especially when compared with external
benchmarks.
Indicator 2: Do
Indicator 2.1: Collection data on costs (actual value)
This indicator evaluates how operational costs are recorded and collected. The responsible person for collection data
on costs is pointed out among the relevant stakeholders. The quality of data collection distinguishes between the
level of detail in which the costs are collected (‘cost level’ 1 to 3) and the scope of costs considered (often called ‘cost
groups’ or ‘categories’).
For this criterion, as a minimum the following cost levels and categories should be considered:
 Operating costs
• Supply and disposal costs
o Water
o Fuels, energy
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APPENDIX
o Sewage
o Waste
• Cleaning and maintenance of buildings
o Exterior surfaces
o Interior surfaces
• Operation, inspection, servicing
o Inspection and servicing of structures
o Inspection and servicing technical systems
• Repair costs
o Structural repairs
o Repair of technical systems
Note:
Structure used here
 cost level 1
• cost level 2
o cost level 3
Indicator 2.2: Standardised cost structure
It is assessed whether the operational costs are accounted for in a nationally accepted cost structure such as
ISO 15686-5, DIN 18960, ÖNORM B 1801-2, SIA 480, GEFMA 220, FM-Benchmarking, or comparable.
By accounting the costs based on a standardised methodology, a common base for evaluation and benchmarking is
facilitated.
Indicator 3: Check
Indicator 3.1: Cost analysis
Normalising the costs is useful for interpreting and analysing the costs for plausibility. By adjusting the costs
regarding the degree of occupancy and time of operation, and by correcting consumption costs (costs for heating and
electricity) for the building usage and weather profile, a comparison is enabled. To ensure comparability and
evaluation in relation to an external benchmark (Indicator 6), it is necessary to normalize the costs according to the
methodology used to determine the external benchmark.
Indicator 3.2: Implementation of improvement measures
were partly implemented or fully implemented. Alternatively, points can also be achieved, if target values were met in
© DGNB GmbH 59
APPENDIX
Indicator 4: Act
implementation of resources.
 Valuable insights can be obtained from evaluating different variants using suitable calculation models with
on validated calculation models with an adaptation of the operating time, technical equipment, occupancy
and ussage profiles related to the actual building use, a realistic optimisation is possible.
 Alternatively: Points can be achieved in this indicator, if the target values for the operational costs were met.
Part 2: Performance

This indicator evaluates whether the defined target value for the operational costs were met.
Indicator 6.1: Evaluating operating cost performance
Points can be achieved if the performance of the operational costs meet or undercut the external benchmark.
Indicator 7.1: Cost neutrality
This indicator evaluates whether cost items are neutral, because either the building is operated climate neutrally or
has a closed water/material cycle.
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APPENDIX
Indicator 1: Plan
 Relevant documents depicting methods used for target definition
 Relevant documents depicting target agreement of indoor comfort, user satisfaction survey and complaint
management
Indicator 2: Do
 Evidence of accounting costs and overview of the cost structure
Indicator 3: Check
 Relevant documents depicting the cost analysis

 Evidence of the implementation of the improvement measures (e.g. meeting notes, acceptance and
handover records, photo documentation)
Indicator 4: Act
 Relevant documents from meetings, e.g. notes, presentations, result documents

 Meeting notes with participant list as evidence of the presence of representatives of all three stakeholders
 Relevant documents from calculations, e.g. analyses, result documents
implementation
 Relevant documentation proving the target achievement

 Relevant documentation assessing the external benchmark and the target achievement
 Relevant documents representing the cost neutrality of the cost items
© DGNB GmbH 61
APPENDIX
I. Version
II. Literature
 ISO 15686-5:2017 Buildings and constructed assets - Service life planning - Part 5: Life-cycle costing
 DIN 18960:2008-02 Utilisations costs of buildings
 ÖNORM B 1801-2:2011-04 Project and object management in construction – Part 2: Follow-up costs for
constructions
 SIA 480 Calculation of profitability for investments in building construction
 GEFMA 220-1 Life cycle costing in FM - Introduction and basics
 FM Benchmarking, www.fm-benchmarking.de
© DGNB GmbH 62
VERSION 2020 ECO2-B / RISK MANAGEMENT AND
LONG-TERM ASSET VALUE
ECO2-B
Risk Management and Long-term Asset

Value
Objective
Our objective is to have a resilient building stock by managing risk proactively. To retain the value of a real estate in
the long term, decisions on changes in building operations should be based on a sound information basis.
Benefits
Information on the condition of the building, user requirements, environmental risks on the site, and simultaneously
analysing the potential for the creation of a climate action roadmap, builds a foundation to actively manage risks and
to develop cost-optimised change processes and action plan.

1.5 Reduction of susceptibility to climate-linked 7.1.a Resource conservation

extreme events 7.2.a/b Renewable energy
Significant 11.5 Reduce the adverse effects of natural
disasters
11.b Implement policies for inclusion, resource
13.1 Strengthen resilience and adaptive capacity
to climate-related disasters
13.2 Integrate climate change measures into
policies and planning
3.4 Reduce mortality from non-communicable 3.1.a/b Health and food

diseases and promote mental health 3.2.a Air pollution
Moderate 3.9 Effect of chemicals, air, water and soil
contamination
9.4 Upgrade all industries and infrastructures for
sustainability
12.2 Use of natural resources
chemicals and waste
© DGNB GmbH 63

8.1 Resource conservation

12.1.b Sustainable consumption
Low
Outlook
-
Share of total score

SHARE
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ASSESSMENT
ASSESSMENT
The building condition, user requirements and environmental risks on site are evaluated. Based on this information
and combined with a potential analysis a climate action roadmap can be established. An action and financial plan is
evaluated. In total, 145 points can be achieved in this criterion, however, only a maximum of 100 points can be
counted.
Part 1: Opportunity and risk analysis

NO INDICATOR POINTS
1 Responsibility in the building operation

1.1 Personnel responsibility max.5
 Personnel responsibility for relevant topics in the building operation is defined. 5
2 Building condition
By managing the condition of building proactively, one obtains information for the building op-
eration and for managing the risks of the property.
2.1 Building documentation max. 5

 A checklist for transparency on building documentation is available. 5
2.2 Building inspection max. 15

The building was inspected at least once during the last three years to identify any deficiencies
and risks. Following aspects were inspected: (1) structural condition of the building, (2)
condition of building and technical systems in terms of energy, (3) condition of fire protection
and safety, (4) harmful substances in the building, and (5) use of refrigerants.
 Inspection of two aspects 7.5
 Inspection of three aspects 10
 Inspection of four aspects 12.5
 Inspection of five aspects 15
2.3 Warranty and maintenance management max. 2.5

 Warranty and maintenance management is implemented. 2.5
2.4 Building connectivity max. 2.5

The quality of the digital infrastructure and connectivity of a building is an important factor in
the increasing networking of our working and living environment.
 The quality of the internet connection of the building has been rated externally. 2.5
3 User requirements
For sustainable building operation, a high commercial viability is crucial. User surveys and im-
plemented complaint management determine relevant information for optimising the building
operation according to the user’s needs and requirements as well as minimises tenant/leasing-
relevant risks.
3.1 User survey max. 7

 User surveys are conducted 7
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ASSESSMENT
NO INDICATOR POINTS
3.2 Complaint management max. 8

 Basic complaint management is implemented 4
 Comprehensive complaint management is implemented 8
3.3 Tenant management and commercial viability max. 10

 Vacancy rate is documented +5
 Occupancy density is documented +5
3.4 Agreement on data provision max.10

 A contractual agreement to provide data on consumption is available 10
4 Environmental risks on site

Natural hazards arise depending on the geographical situation of the site. The intensity and
frequency of these hazards generally cannot be changed and are hard to predict. In this
context, it is important to classify these hazards correctly and to compensate for or to eliminate
any potential adverse effects. Resilient buildings that are adapted to their environment are
future-proof in many aspects.
4.1 Consequences of climate change max. 15

Natural hazards pose a risk to existing buildings: Earthquakes, volcanic eruptions, avalanches,
storms, floods, heavy rain, hail, landslidess, special climatic extremes, forest fires etc. An
evaluation of the site regarding relevant environmental risks should be conducted.
 Classification of the most relevant environmental risk 10
 Classification of the three most relevant environmental risks 15
4.2 Adaptations for climate change max. 4

For environmental risks on-site with medium to high classification, adaptation measures should
be conducted.
 Adaptation measures are planned 2
 Adaptation measures are already implemented or there exist no environmental risks 4
with medium and high classification
4.3 Hazards on the site max. 6

 Hazard classification of air quality +2
 Hazard classification of radon concentration +2
 Hazard classification of outdoor noise level +2
© DGNB GmbH 66
ASSESSMENT
NO INDICATOR POINTS
Re 1 - 4 INNOVATION AREA as
1-4
Explanation: If measures, which enable proactive risk management and contribute
positively to the long-term asset value, are implemented, points can be awarded in
accordance with indicator 1-4.
5 Analysing the potential and preparation of a climate action roadmap

5.1 Potential analysis and climate action roadmap max. 40
In the following action areas a ‘potential analysis’ is conducted:
 local context +2
 building energy +6
 user energy +6
 supply systems +6
 renewable energy +10
 Based on the analysis a climate action roadmap was compiled. +10
Alternatively:
 The building is operated carbon-neutrally. 40
Part 2: Action and financial plan

NO INDICATOR POINTS
6. Action and financial plan

Based on the analysis of opportunities and risks in part 1, a action plan is defined. Additionally,
a financial plan is established.
6.1 Defining the action and financial plan max. 15

A action plan for
 the next 5 years is in place (short-term) 10
 >10 years is in place (long-term) 15
 In addition, an associated financial plan is defined +5
© DGNB GmbH 67
KPI 1 Vacancy rate [%]
KPI 2 Occupancy density [pers./m²]

DGNB NEW BUILDINGS
By applying the DGNB New Buildings System, information regarding the building will already be known (e.g.
refrigerant use) (ENV1.1). In addition, numerous criteria from the socio-functional, as well as technical
quality, have a positive effect on user satisfaction and user comfort in the long term (SOC1.1, SOC1.2,
SOC1.3, SOC1.4, SOC1.5, TEC1.2, TEC1.3). The evaluation of environmental risks on the site from
criterion SITE 1.1 can be used for the buildings in use certification. Moreover, documentation from PRO1.5
provides better prerequisites for the management of the building, since it can be used as assistance for
managing maintenance.
© DGNB GmbH 68
APPENDIX
I. Relevance
By managing the building condition proactively, instead of reactively, one obtains valuable information to be used for
planning the building operation and managing risks. Information on the building condition enables taking well-
informed decisions, through which uncertainty of various risks can be avoided, e.g. cost risks through inefficient
building operation, increased operating costs due to inefficient building services, health damage due to harmful
substances, or cost increase due to time pressure in the repair of deficiencies and defects.
User surveys and complaint management provide important information about user needs and requirements. Without
this information, there can be uncertainty about a large number of risks, e.g. cost risks due to lower working
efficiency and motivation, increased personnel fluctuation, inefficient space availability etc.
Valuable information is also gained by analysing the environmental risks on site. Even though their intensity and
frequency are difficult to predict, knowledge about risks on-site may enable compensation measures to avoid
adverse effects.
Analysing the potential for optimisation of the building is recommended in the framework for “carbon-neutral buildings
and sites” for defining a climate action roadmap. Through the potential analysis, optimisation measures to enable a
carbon-neutral building operation can be obtained, which – in combination with economic aspects – will result in the
most cost-efficient pathway to carbon-neutral building operation.

In managing real estate, the term “energy audit” is broadly used for assessing and optimising the energy use. In the
DGNB Buildings In Use system, the energy audit is defined based on three crucial elements: (1) recording
consumption data, (2) identifying cost-effective measures and (3) preparing a report.
The three elements are further expanded to achieve the target of a carbon-neutral building operation: (1) by applying
criterion ENV1-B Climate Action and Energy, (2) by analysing the potential for optimisation to define a climate action
roadmap in this criterion, and (3) in form of the climate action roadmap with reporting and documentation according
to the framework for “carbon-neutral buildings and sites”.
© DGNB GmbH 69
APPENDIX
III. Method
Part 1: Oppertunity and risk analysis
Indicator 1: Responsibility in the building operation

This indicator evaluates whether the personnel responsibility for relevant topics (i.e. energy management, water
management, recycling management, indoor comfort management, mobility management) in the building operation is
clearly defined.
Indicator 2: Building condition

Indicator 2.1: Building documentation
It is evaluated whether the checklist for more transparency on documentation of the building is available (see in
Annex 1).
Indicator 2.2: Building inspection

Points can be achieved in this indicator, if the building was inspected at least once during the past three years, taking
in to account the following five aspects. The inspection should be based on visual/on-site reviewing.
 The structural condition of the building and technical systems
The structural condition of major building components is regularly assessed (e.g. leveling from “sound” to
“severely damaged”). This assessment is used to determine subsequent maintenance and repair costs and
the recommendations for repair measures.
 Condition of the building and technical systems in terms of energy
The condition of the building and technical systems in terms of energy is inspected and evaluated.
 Condition of fire safety
The fire safety condition of the building is evaluated based on appropriate technical methods by available
building data and building inspections.
Note: Neither the DGNB certificate nor the inspection on fire safety replaces official permits or official
acceptance. In particular, due to the limited scope of checks and assessments, the certificate does not
confirm that the fire safety is following the fire protection documents submitted and/or provided otherwise by
the applicant for certification purposes. Rather, the certificate, and the fire protection evaluation points
awarded, are mainly based on declarations made by the applicant and DGNB, as well as its auditors rely on
such declarations being complete, true and not misleading. The applicant’s responsibility to ensure full
conformity with the applicable fire protection regulation remains unaffected.
 Harmful substances in the building
Potential pollutant risks is evaluated based on appropriate technical methods by available building data and
building inspections.
The results of a first inspection are valid for the next period under review without further inspections if, in
criterion ECO3-B Procurement and Operations, a guideline for using only environmentally friendly products
is available and implemented. Evidence can be provided through documentation of compliance with the
guideline.
 Use of refrigerants
Information regarding the type, filling quantity and leakage rate of the systems with refrigerant use is docu-
mented through available building data and building inspections. This assessment serves as the basis for
planning future use of refrigerants to comply with the directive on fluorinated greenhouse gases (F-gases).
Indicator 2.3: Warranty and maintenance management

This indicator evaluates whether a warranty and maintenance management is implemented for structural and tech-
nical measures. The warranty periods and maintenance deadlines are continuously documented and identified defi-
ciencies are monitored and fixed by using the warranty deadlines.
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APPENDIX
Indicator 2.4: Building connectivity

The quality of the digital infrastructure and connectivity is evaluated externally, through an independent third party.
The number of network operators, the quality of the existing cable and connection types and the wiring in the building
are possible features for assessing the overall quality of the building connectivity.
Indicator 3: User requirements

Indicator 3.1: User survey
Points can be achieved, if user surveys are carried out at least once every three years. The questionnaire must at
least cover user satisfaction in the four aspects of: (1) Thermal comfort, (2) air quality, (3) visual comfort, and (4)
acoustic comfort. The survey should be carried out with representative stakeholders (e.g. by clustering/grouping).
Users surveyed must be selected in such a way that minimum 95% of the building use is covered. The survey must
be evaluated and measures for optimisation must be identified. It is recommended that a standardised questionnaire
is used to allow for comparing and interpreting results in relation to other buildings (see example on questionnaire in
Annex 2).
Indicator 3.2: Complaint management

 It is evaluated whether a basic complaint management system is implemented. This entails a responsible
contact person and the systematic process for documentation of complaints.
 It is evaluated whether a comprehensive complaint management is implemented. The comprehensive
complaint management as a minimum allows for complaints/feedback on the indoor comfort for
temperature, air quality, lighting and acoustics. In addition, it is recommended to integrate further aspects
such as user communication, socio-cultural facilities, and health and mobility so that improvement measures
for these aspects also can be derived. Comprehensive complaint management consists of three steps:
1. Complaint notification: Complaints, deficiencies and suggestions for improvement are systematically
received and documented. Various communication paths can be offered to the users (e.g. telephone,
email, web interface, apps, etc.).
2. Measures: The complaints are analysed at least annually and effective measures are identified and
implemented. There is a connection with criterion SOC1-B Indoor Comfort/indicator 4.1: Measures for
the optimisation of operation.
3. Feedback: The user can ask for the status or is informed about the status of the complaint.
An assessment of the complaint management is carried out at least annually. A key performance indicator is
the number of open complaints. Open complaints are systematically recorded complaints, for which the
identified measures have not been implemented yet.
Indicator 3.3: Tenant management and commercial viability

Points are achieved in this indicator, if the vacancy rate and the occupancy density are documented at least annually.
Indicator 3.4: Agreement on data provision

Points are achieved in this indicator if the tenant signed an agreement to provide consumption data. If building space
is rented out, direct access to consumption data without an agreement is not possible due to restricted data protec-
tion laws. To avoid a alternative projection of consumption data, a contractual agreement between the tenant and the
landlord should be signed (e.g. in the form of a “green lease”).
Indicator 4: Environmental risks on the site

Indicator 4.1: Consequences of climate change
For the evaluation of environmental risks as a consequence of climate change, eleven hazard topics are listed in the
following table. To achieve points, the site must be evaluated according to this table, and the most relevant/the three
most relevant environmental risks must be identified and evaluated.
© DGNB GmbH 71
APPENDIX
Natural hazard Methodology Classification Hazard level

EMS intensity <1 Very low
By allocation in
EMS intensity <5 Low
Earthquake earthquake risk maps
EMS intensity >5 Average
(475-year event)
EMS intensity >8 High
Last volcanic eruption more than 100 years
Low
Evaluation based on ago/ no volcanic eruption
the length of time since Last volcanic eruption more than 50 years
Volcanic eruption Average
the most recent ago
volcanic eruption Last volcanic eruption more than 20 years
High
ago or there is a known, acute risk
The hazard level is Category 0 (White) No risk
determined based on Category 1 (Yellow) Low
the regional and Category 2 (Blue) Average
current avalanche
Avalanche
hazard map (the
combination of intensity Category 3 (Red) High
and likelihood of
occurrence)
≥ 28 mm rain in 1 hour or ≥ 40 mm of
Low
The country-specific rain in 6 hours
local storm rainfall (mm ≥ 32 mm rain in 1 hour or ≥ 45 mm rain
of rainfall in 1 hour) in 6 hours (severe weather warning); Average
Heavy rain
measurements can be recurs every 10 years
used as a reference for ≥ 36 mm rain in 1 hour or ≥ 50 mm rain in
the evaluation 6 hours (extreme weather warning); recurs High
every 10 years
The evaluation is Low zone -
based on the classifica-
Elevated zone low
tion of locally available
Hail Moderate zone moderate
“hail zones” hazard
maps (e.g. ESPON risk
High zone high
maps)
The evaluation is Low risk low
based on hazard levels
for extreme climates/ Medium risk moderate
Extreme climate
temperatures in
accordance to hazard High risk high
maps (e.g. ESPON)
No flooding hazard -
Low (flood hazard less than every 100
low
The evaluation should years)
Floods be based using local Medium (flood hazard every 50 to 100
moderate
flood maps. years)
Very high (flood hazard every 10 to 50
high
years)
© DGNB GmbH 72
APPENDIX
The evaluation is Wind speed < 25 [m/s] low

based on locally availa-
ble hazard maps, which Wind speed > 25 [m/s] moderate
Storm
show winter storms
with speeds (e.g. ES- Wind speed > 50 [m/s] high
PON risk map)
By allocation to the Low risk low
Tsunami/storm
“tsunami/storm surge” Medium risk moderate
surge
hazard map Very high risk high
Not at risk -
Assessment of the haz-
Hazardous due to the sloping location (in-
ard, for example from
Landslide/subsid- cline of over 20 degrees) or location in a
former mining, slope or
ence mining region and/or due to civil engineer- high
civil engineering
ing measures (construction of underground
measures, or similar
railway or similar)
Last forest fire was more than 50 years ago
By allocation to risk low
or no forest fires near the building/district
maps (e.g. ESPON
Forest fires wildfire hazard map) or moderate
near the building/district
similar more detailed
risk maps high
near the building/district
Indicator 4.2: Adaptations for climate change

If compensation or adaptation measures for environmental risks, identified in indicator 4.1, are planned or have al-
ready been implemented, points can be achieved in this indicator.
Indicator 4.3: Hazards on site

The evaluation of the hazards on the site is only relevant once, as long as no significant changes are to be expected.
Air quality
The air quality at the site is assessed in relation to traffic, which is the main source of air pollution. For this purpose,
measurements are taken to determine whether the particulate matter (PM10) and nitrogen dioxide (NO2) levels at the
site comply with the legal limit values.
For the evaluation of the particulate matter, the most up-to-date publicly available table from the World Health
Organization (WHO) can be used. For evaluation of the PM10 value, the country and city nearest to the project site
must be selected.
© DGNB GmbH 73
APPENDIX
AIR POLLUTANTS [µG/M³] DESCRIPTION
Particulate matter PM10 40 Emission limit value averaged over a calendar year for the protection of
Annual average human health
Particulate matter PM10 50 Emission limit value averaged over 24 hours for the protection of human
Daily average health with 35 permitted instances of exceedance per calendar year
Nitrogen dioxide 40 Emission limit value averaged over a calendar year for the protection of
NO2 annual average human health
Nitrogen dioxide 200 With 18 permitted instances of exceedance per calendar year
NO2
Max. 1-hour value
Radon concentration
The radon concentration in the indoor air is determined based on the requirements of the relevant local standards.
(Note: Limit values Q2 a7b listed in the WHO International Radiation Project (IRP) can also be considered). If the
radon ground air concentration is accurately assessed, points can be achieved. If the radon concentration exceeds
100 Bg/m³, appropriate remediation measures must be carried out in the building to prevent or significantly hinder
seepage of radon from the ground. The extent of measures depends on the extent to which this value is exceeded.
Outdoor noise
Outdoor noise comprises a combination of noise sources from the area surrounding the building: Noise from traffic,
business and industry, and from the rail and air traffic. Noise level maps or measurements that indicate the level of
noise exposure on the site can be used for classifying the noise level.
Noise level Classification of the risk

> 75 dB(A) very high
< 75 dB(A) high
< 65 dB(A) moderate
< 55 dB(A) low
Indicator 5: Analysing the potential and preparation of a climate action roadmap

Indicator 5.1: Potential analysis and climate action roadmap
This indicator evaluates whether the climate action roadmap is supported by a well-based analysis. The methodology
is based on the framework for “carbon-neutral buildings and sites”, published by DGNB. The investigation is derived
from analysing the following aspects targeted building optimisation:
• Local context
• Building energy
• User energy
• Supply systems
• Renewable energy
In addition to evaluating the compilation of a climate action roadmap, the target ambition is evaluated in criterion
ENV1-B Climate Action and Energy as well as indicator 6 of this criterion with a plan for measures and budget.
Further information on analysing the optimisation potentials and the process for defining a climate action roadmap is
explained in the framework for “carbon-neutral buildings and sites”, published by DGNB.
© DGNB GmbH 74
APPENDIX
Part 2: Action and financial plan
Indicator 6: Defining the action and financial plan

This indicator evaluates whether the information and insights gathered in part 1 of this criterion as well as planned
measures from all other criteria are compiled into an action plan and financial plan.
The opportunity and risk analysis has the objective to provide as much valuable information as possible about the
condition of the building and the building operation as well as future requirements. Building on this foundation, the
required actions can be identified. The scenario-analysis is valuable to enable prioritisation of required measures.
The scenario analysis allows comparing various combinations of measures and to subsequently derive sensible
paths and synergy effects.
Within the Buildings In Use certification system, the objective of the scenario analysis is to identify – at all conscience
and insights - the most cost-efficient way to reach the objectives set in the individual criteria as well as derived
through the opportunity and risk analysis (Part 1) and to establish a long-term action and financial plan.
The scenario technique is used to run through and analyse possible project courses in order to develop strategies for
reacting to these scenarios. The project courses are derived from scenarios which are based on influencing criteria
and their developments.
© DGNB GmbH 75
APPENDIX
Indicator 1: Responsibility in the building operation
 Organizational chart showing the personnel responsibilities
Indicator 2: Building condition

Indicator 2.1: Building documentation
 Checklist from Annex 1
Indicator 2.2: Building inspection

 Records of conducted building inspection, including inspections of (1) structural condition of the building and
technical systems, (2) condition of the building and technical systems in terms of energy, (3) condition of fire
protection and safety, (4) harmful substances in the building, and (5) use of refrigerants
Indicator 2.3: Warranty and maintenance management

 Documents depicting the warranty periods and maintenance deadlines
Indicator 2.4: Building connectivity

 Documentation showing the externally rated connectivity of the building (e.g. Wired Score)
Indicator 3: User requirements
Indicator 3.1: User survey
 User survey questionnaire

 Depiction of user survey results and analysis
Indicator 3.2: Complaint management
 Documentation of the complaints and suggestions for improvement

 Screenshots
 Record for the handling of complaints
Indicator 3.3: Tenant management and commercial viability
 Documentation of the vacancy rate

 Documentation of the occupancy density
Indicator 3.4: Agreement on data provision
 Documentation of contractual agreement
© DGNB GmbH 76
APPENDIX
Indicator 4: Environmental risks on the site
Indicator 4.1: Consequences of climate change

 The localisation of the building on a risk map and associated assessment
 Plausible presentation/explanation of the classification of natural hazards
Indicator 4.2: Adaptations to climate change
 Plausible presentation of the compensation/adaptation measures

Indicator 4.3: Hazards on site

 The localisation of the building on a risk map
 Plausible explanation/opinion of a qualified expert
Indicator 5: Potential Analysis and climate action roadmap

 Documentation of potential analysis
 Documentation of climate action roadmap
Indicator 6: Action and financial plan
 Documentation of action and financial plan
© DGNB GmbH 77
APPENDIX
I. Version
II. Literature
 DGNB System New Buildings, Version 2020, SITE1.1 ”Local environment” [https://www.dgnb-
system.de/en/buildings/new-construction/criteria/local-environment/ , 28.05.2020]
 EU regulation on fluorinated greenhouse gases / Regulation (EU) No 517/2014 on fluorinated greenhouse
gases. (URL: https://eur-lex.europa.eu/legal-content/EN/TXT/PDF/?uri=CELEX:32014R0517&from=DE,
12.03-2020)
 Framework for carbon-neutral buildings and sites, DGNB, 2020
 Risk maps published by the European Spatial Design Observation Network (ESPON): www.espon.eu
 External air quality (some examples from WHO-Website):
o https://gateway.euro.who.int/en/indicators/enhis_24-population-weighted-annual-mean-pm10-in-
cities/visualizations/#id=21390&tab=table
o http://www.who.int/airpollution/data/AAP_database_summary_results_2018_final2.pdf?ua=1
 WHO International Radiation Project (IRP):
http://www.who.int/ionizing_radiation/env/radon/IRP_Survey_on_Radon.pdf
© DGNB GmbH 78
APPENDIX
Annex I: Checklist – Building Documentation

Project name: _________________________________________________________________________
Address: ____________________________________________________________________________
Description Location where this
Not available
documents
documents
Not known
Analogue
information can be found
Digital
1 Documentation of building approval
Local authorised development plan O O O O

Building permit O O O O
Documentation on historic conservation O O O O
Energy performance certificate O O O O
2 Building construction documentation
Floor plans (all floors) O O O O

Sections of the building O O O O
Elevations of the building O O O O
These plans represent current status
(continuously updated after construction including O O O O
all changes on site)
3 Documentation/plans on technical systems
Sewage, water and gas systems O O O O

Heat supply systems O O O O
Ventilation systems O O O O
High-voltage systems O O O O
Telecommunications and information technology
equipment O O O O
Conveyor systems O O O O
Usage-specific technical systems O O O O
Building automation and central technical services O O O O
© DGNB GmbH 79
APPENDIX
Description Location where this
Not available
documents
documents
Not known
Analogue
information can be found
Digital
4 Fire safety plans
Plans with escape routes / fire zones / fire safety

requirements for building construction and O O O O
operation
5 Floor space calculation
Gross floor area O O O O

Net floor area O O O O
6 Basic information for the optimisation of the

building envelope
Composition of external components and energy

values (data of thermal transmittance/U-values) O O O O
Airtightness of building envelope (measured data
of blower-door-test) O O O O
Calculation of thermal bridges O O O O
7 Documentation of construction and technical

systems continuously updated during
operation
Inventory lists with data per room which document

the function, construction and technical systems O O O O
Operating and maintenance instructions O O O O
Documentation of maintenance and repair works
and intervals O O O O
Documentation on the description of technical
systems and their functional characteristics
(setpoints, control sequences, required parameter O O O O
settings, …)
© DGNB GmbH 80
APPENDIX
Annex II: User satisfaction survey
1. How important is the general topic sustainability to you?
quite quite not important at

very important important unimportant
important unimportant all
O O O O O O
2. How important is the general topic sustainable building design to you?
quite quite
very important important unimportant not important at all
important unimportant
O O O O O O
3. Which type of workplace do you predominantly work at?
Open-plan room concept

Single office Multi-person office (workspaces are not separated from
the hallway, stairs, etc.)
O O O
4. Which means of transport do you use to travel to the building?
Public
Car Hybrid/electric car Carpooling Bicycle/E-bike On foot
transport
O O O O O O
5. Please evaluate your satisfaction with the thermal comfort in the building in summer and
winter.
quite not at all
quite satisfied
very satisfied satisfied unsatisfied dissatisfied satisfied
Room temperature
O O O O O O
in summer
Room temperature
O O O O O O
in winter
Humidity in summer O O O O O O
Humidity in winter O O O O O O
Draughts with
conditioning in O O O O O O
summer
Draughts with
O O O O O O
conditioning in winter
© DGNB GmbH 81
APPENDIX
6. How important is thermal comfort in the building to you?
quite not important

very important important quite important unimportant
unimportant at all
Room temperature O O O O O O
Humidity O O O O O O
Draughts
O O O O O O
with conditioning
7. Please evaluate your satisfaction with the indoor air quality?
very satisfied satisfied quite satisfied quite unsatisfied dissatisfied not at all satisfied
O O O O O O
8. How important is indoor air quality to you?
very important important quite important quite unimportant unimportant not important at all
O O O O O O
9. Please evaluate your satisfaction with the acoustic comfort.
quite not at all

very satisfied satisfied quite satisfied dissatisfied
unsatisfied satisfied
Acoustics in the
rooms (echos,
O O O O O O
reverberation,
audibility)
Noise from
outside or from
O O O O O O
neighbours in
the building
Noise from
technical O O O O O O
systems
© DGNB GmbH 82
APPENDIX
10. How important is the acoustic comfort to you?

quite not important at
unimportant all
Acoustics in the
rooms (echo,
O O O O O O
reverberation,
audibility).
Noise from
outside or from
neighbours O O O O O O
within the
building
Noise from
technical
O O O O O O
building
equipment
11. Please evaluate your satisfaction with the visual comfort?

quite not at all
Daylight
O O O O O O
conditions
Artificial light O O O O O O
Sun protection/
O O O O O O
glare protection
12. How important is the visual comfort to you?

unimportant all
Daylight
O O O O O O
conditions
Artificial light O O O O O O
Sun protection/
O O O O O O
glare protection
13. Please evaluate your satisfaction with the possibilities of individual adapting the room con-
ditions.
quite not at all
Light O O O O O O
Temperature O O O O O O
Air O O O O O O
Shading O O O O O O
© DGNB GmbH 83
APPENDIX
14. How important is the ability to individually influence the room conditions to you?
unimportant all
Light O O O O O O
Temperature O O O O O O
Air O O O O O O
Shading O O O O O O
15. Please evaluate your satisfaction with the quality of the space within and outside the build-
ing.
quite not at all
Space quality of
interior (communi-
O O O O O O
cation areas,
common rooms)
Space quality
O O O O O O
outside
16. How important is the quality of the space to you in the building?
quite not important
unimportant at all
Space quality of
interior (communi-
O O O O O O
cation areas,
common rooms)
Space quality
O O O O O O
outside
17. Please evaluate your satisfaction with the safety within and outside of the building.
quite not at all
Safety within the
O O O O O O
building
Safety in the
outside areas /
O O O O O O
direct environment
of the building
© DGNB GmbH 84
APPENDIX
18. How important is safety in the building to you?

quite not important
unimportant at all
Safety within the
O O O O O O
building
Safety in the
outside areas /
O O O O O O
direct environment
of the building
19. Please evaluate your satisfaction with the accessibility within the building.
quite not at all
Barrier-free access
O O O O O O
to the building
Barrier-free design
O O O O O O
of the building
20. How important is accessibility within the building to you?

quite not important
unimportant at all
Barrier-free access
O O O O O O
to the building
Barrier-free design
O O O O O O
of the building
21. Please evaluate your satisfaction with the site quality of the building.
quite not at all
Transport links O O O O O O
Proximity to usage-
O O O O O O
relevant properties
Social
O O O O O O
infrastructure
© DGNB GmbH 85
APPENDIX
22. How important is the site quality of the building to you?

not important
very important important quite important quite unimportant at all
unimportant
Transport links O O O O O O
Proximity to usage-
O O O O O O
relevant properties
Social
O O O O O O
infrastructure
23. Please evaluate your satisfaction with the communication and interaction with the operator
and owner.
O O O O O O
24. How important is communication and interaction with the operator and owner to you?
O O O O O O
25. Please evaluate your satisfaction with the complaint management.
O O O O O O
26. How important is complaint management to you?
O O O O O O
27. All in all, taken together, how dissatisfied, or how satisfied, are you with the overall build-
ing conditions?
O O O O O O
28. Do you have suggestions to optimise and improve building operation?
© DGNB GmbH 86
VERSION 2020 ECO3-B / PROCUREMENT AND OPERATIONS
ECO3-B
Procurement and Operations

Objective
The objective of a sustainability-conscious procurement and operation is to reduce or avoid the use of environ-
mentally harmful and risk-related products and materials, and to promote the use of products, materials and services
with acknowledged environmental and social standards. Furthermore, the conservation of the biodiversity in the
neighbouring areas is encouraged.
Benefits
Procurement and operations have a decisive role in retaining and maintaining an asset’s value. Procurement entails
opportunities and risks to comply with the sustainability objectives of the building operation. By setting up internal
guidelines, the intended quality can be safeguarded and its implementation regularly checked.


diseases and promote mental health 3.2a Air pollution
Moderate 3.9 Effect of chemicals, air, water and soil 8.1 Resource conservation
contamination
8.4 Improve resource efficiency in consumption
and production
9.4 Upgrade all industries and infrastructure for
sustainability
12.1 Sustainable consumption and sustainable
production
resources
chemicals and waste
12.5 Reducing and eliminating waste
© DGNB GmbH 87

8.7 Ending child labour 8.6 Global supply chains

15.5 Protect biodiversity and natural habitats 12.1.a Sustainable consumption
Low 15.8 Invasive species 15.1 Biodiversity
15.2 Ecosystems
Outlook
The classification of environmentally friendly materials will change in the future as the affiliated regulations are
subject to change. The DGNB will extend the overview of local environmental impact in the future to meet
developments in the industry. The relevance of biodiversity has for a long time required a pragmatic implementation.
Here, the short-term objective is an increase in the acceptance for this specific topic, while further indicators might be
supplemented in the medium term. In the future, a greater focus will also be placed on the implementation of
guidelines.

SHARE
© DGNB GmbH 88
ASSESSMENT
ASSESSMENT
To assess sustainability in the procurement and operations, it is evaluated whether guidelines for maintenance and
construction measures, sustainability building operation management, biodiversity and technical monitoring were
available, and whether they were demonstrably implemented. In total, 100 points can be achieved in this criterion.
With additional bonus points, 105 points can be achieved.
NO INDICATOR POINTS
1 Maintenance and construction measures

1.1 Environmentally friendly materials max. 8
There is a guideline with requirements limiting pollutants and hazardous materials in
maintenance or construction measures. The guideline is based on the content and scope of the
criteria matrix ENV1.2 of the DGNB System New Buildings, Version 2020.
The guideline includes the implementation of requirements for all maintenance and construction
measures with
 basic requirements (corresponding to quality level 0 or quality level 1 of the criteria 2
matrix)
 moderate requirements (corresponding to quality level 2 of the criteria matrix) 4
 high requirements (corresponding to quality level 3 of the criteria matrix) 6
 very high requirements (corresponding to quality level 4 of the criteria matrix) 8
1.2 Sustainable resource extraction and secondary raw materials max. 6

A guideline with requirements for using products with sustainable resource extraction and
secondary raw materials is available. The guideline is based on the content and scope of
criterion ENV1.3 of the DGNB System New Buildings, Version 2020.
The guideline stipulates the implementation of the requirements for medium to larger
maintenance and construction measures according to
 Preference for the use of products with proven corporate responsibility in resource 6
extraction (corresponding to quality level 1.1) or certified sustainable resource extraction
(corresponding to quality level 1.2 and 1.3), and use of secondary raw materials
(corresponding to quality level 2.1 and 2.2)
1.3 Deconstruction and recycling max. 6

A guideline with requirements for deconstruction and recycling materials as part of maintenance
and construction measures is available. The guideline is based on the content and scope of
criterion TEC1.6 of the DGNB System New Buildings, Version 2020.
The guideline stipulates the implementation of the requirements for medium to larger
maintenance and construction measures
 by selecting recycling-friendly materials according to quality level 2 or CE bonus and 6
deconstruction-friendly building material construction according to quality level 2 as well
as meaningful documentation of the implemented measures.
© DGNB GmbH 89
ASSESSMENT
NO INDICATOR POINTS
1.4 Construction waste max. 8

A guideline with requirements for construction waste as part of maintenance and construction
measures is available.
The guideline includes the implementation of requirements to
 separate waste in fractions beyond basic legal requirements +4
 on-site recycling and/or reuse +4
2 Sustainable building operation management

2.1 Guideline for sustainable building operation management max. 8
A guideline with requirements for the purchase of products is available.
The guideline includes requirements for
 procuring energy-efficient electrical products +4
 selecting sustainable cleaning agents +4
2.2 Guideline for selecting suppliers and service providers max. 8

A guideline with requirements for the procurement of services is available.
 sustainability aspects in selecting suppliers and service providers +4
 preferably selecting local suppliers and service providers +4
3 Biodiversity max. 16
3.1 Guideline for promoting biodiversity
A guideline for promoting biodiversity on the site is available.
 handling invasive plant species +4
 supporting and protecting domestic species +4
 greening of facade and roof areas +4
 maintaining the operational condition and the environmental quality of the outdoor +4
spaces through a maintenance contract
4 Technical monitoring
4.1 Guideline for technical monitoring max. 4
A guideline with requirements for implementing technical monitoring is available.
The guideline includes
 a description of necessary services 4
© DGNB GmbH 90
ASSESSMENT
NO INDICATOR POINTS
5 Implementing guidelines
5.1 Implementing the guidelines for maintenance and construction measures max. 8
In the past period, the guideline for maintenance and construction measures was implemented
with regards to
 environmentally friendly materials +2
 sustainable resource extraction and secondary raw materials +2
 Deconstruction and recycling +2
 construction waste +2
 Alternatively: No maintenance and/or construction measures were conducted. 8
5.2 Implementing the guideline for sustainable building operation management max. 12
In the past period, the guideline for sustainable building operation management were
implemented with regards to
 procuring energy-efficient electrical products +3
 selecting sustainable cleaning agents +3
 sustainability aspects in selecting suppliers and service providers +3
 local suppliers and service providers +3
5.3 Implementing the guideline for biodiversity max. 12

In the past period, the guideline for biodiversity was implemented with regards to
 handling invasive plant species +3
 supporting and protecting domestic species +3
 greening of facade and roof areas +3
 maintaining the operational condition and the environmental quality of the outdoor +3
spaces through a maintenance contract
5.4 Implementing the guideline for technical monitoring max. 4

In the past period, the guideline for technical monitoring was implemented with regards to
 monitoring of newly installed systems +2
 monitoring of existing systems with a significant influence on the building’s energy +2
consumption
6 CIRCULAR ECONOMY +5
6.1 Life Cycle Assessment (LCA) of maintenance and construction measures
For extensive maintenance and construction measures, life cycle assessments are
conducted for design variants as basis for selecting a sustainable design.
Re 1 - 4 INNOVATION AREA as 1-4

Explanation: If alternative measures are implemented, points can be awarded in
accordance the objectives of indicator 1-4. Alternative measures must contribute to
sustainable procurement and management while avoiding the use of harmful
products and materials.
© DGNB GmbH 91
KPI 1 Waste quantity (construction waste) [m³/a]
KPI 2 Recycling rate (construction materials) [%] [%]

By implementing guidelines for maintenance and construction, the quality of the building can be
continuously ensured (ENV1.2, ENV1.3 and TEC1.6). Good building documentation from PRO1.5 supports
the preparing of the building managing guidelines. The concept for biodiversity developed in criterion
ENV2.4 can be continued and followed up during operation.
© DGNB GmbH 92
APPENDIX
I. Relevance
-
-
III. Method
Indicator 1: Maintenance and construction measures
Maintenance and construction measures should comply with environmental and social standards. The associated
guidelines should be based on the requirements of the DGNB System for New Buildings, Version 2020.
Indicator 1.1: Environmentally friendly materials

 It is assessed whether a guideline for maintenance and construction measures is available. The guidelines
must set requirements for using environmentally friendly materials. The implementation of the guideline is
mandatory for all future maintenance and construction measures since even small measures can have large
environmental impacts. The guideline should be aligned with and refer to the content and scope of the
criteria matrix ENV1.2 of the DGNB System New Buildings, Version 2020. The assessment is coupled to the
quality level of the requirement defined in the guideline. In the implementation, the latest version of the
DGNB ENV1.2 criteria matrix should be used.
Indicator 1.2: Sustainable resource extraction and secondary raw materials

 This indicator assesses whether a guideline for maintenance and construction measures is available. The
guidelines must stipulate the use of products with sustainable resource extraction and the use of secondary
raw materials. The guideline is based on the content and scope of criterion ENV1.3 of the DGNB System
New Buildings, Version 2020. To achieve points, materials with sustainable resource extraction and
secondary raw materials are preferably used in all medium to larger maintenance and construction
measures:
o Corporate responsibility for resource extraction (corresponding to quality level 1.1)
o Sustainable resource extraction (corresponding to quality level 1.2 and 1.3)
o Use of secondary raw materials (corresponding to quality level 2.1 and 2.2)
Indicator 1.3: Deconstruction and recycling

 This indicator evaluates whether a guideline for implementing deconstruction and recycling principles as
part of maintenance and construction measures is available. The guideline is based on the content and
scope of criterion TEC1.6 of the DGNB System New Buildings, Version 2020. To achieve points, the
following aspects must be preferred, required or implemented for medium to larger maintenance and
construction measures:
o Selecting recycling-friendly materials according to quality level 2 or CE bonus
o Selecting construction materials designed for deconstruction according to quality level 2
o Documenting implemented measures
© DGNB GmbH 93
APPENDIX
Indicator 1.4: Construction waste

 This indicator evaluates if a guideline for maintenance and construction measures with requirements for
construction waste is available. If the guideline stipulates the separation of the waste fractions beyond legal
requirements, as well as requires on-site recycling or reuse, points can be achieved.
Note: In indicator 1.2 and 1.3 for “medium to larger measures” the following definition applies: total costs for
maintenance and construction measures of >50,000 Euros. Please calculate the relevant cost benchmark by using
the chart in appendix 1.
Example: if x= local factor: 50.000 EUR/x=local cost benchmark in EUR.
Indicator 2: Sustainable building operation management

Indicator 2.1: Guideline for sustainable building operation management
 It is evaluated whether a guideline for procuring efficient electrical products is available. This ensures the
procurement of energy-efficient products. The guideline stipulates that only products, which are labelled with
the two highest energy labels of the European energy ranking, are procurable. This requirement is valid for
all electrical products relevant for use within the building, which are labelled for their energy according to
European law.
Additional specifications on lifetime, pollutant content, energy and resource conservation, noise emissions,
material emissions and design for recycling can be included.
 This indicator evaluates whether a guideline for the selection of cleaning agents is present. This includes
guidelines for reducing the use of cleaning agent and, as far as possible, the use of demineralised water for
cleaning floor surfaces and window areas. Further aspects to be added are:
o Use of biodegradable cleaning products, which are solvent-free or have a low proportion of solvent
or a labelled with the EU Ecolabel or comparable international labels.
o Avoid the use of chlorinated solvents with inorganic acids; flush water additives; air-
fresheners/dispensers of fragrance; chemical drain cleaners; disinfectants (except in special
areas); special cleaners (e.g. cleaning emulsions, dust-proofing agents).
Indicator 2.2: Guideline for selecting suppliers and service providers

 This indicator evaluates whether sustainability aspects are evaluated when selecting suppliers and service
providers required for regular building operations. These aspects could be e.g. adherence to an
environmental management system or giving special attention to relevant social aspects.
 Points can be achieved in this indicator if local suppliers and service providers are selected preferably.
Indicator 3: Biodiversity
Indicator 3.1: Guideline for promoting biodiversity
This indicator evaluates whether a guideline for promoting biodiversity on the site is in place. Points are achieved, if
the guideline includes the following requirements:
 For invasive plants: Here, recommendations for action following the DGNB system New Construction
criterion ENV2.4 Biodiversity may be implemented on the site.
 Measures supporting and protecting existing species and settling of new domestic species on site. This will
increase biodiversity in the long term. Species from the following genera can be selected: birds, bats,
butterflies, wild bees, wasps, amphibians, reptiles etc.
 The greening of facade and roof.
 Implementing a maintenance contract to ensure the operational condition and the environmental quality of
the outdoor spaces.
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APPENDIX
Indicator 4: Technical monitoring

Indicator 4.1: Guideline for technical monitoring
 Points can be achieved, if a guideline for technical monitoring is available. The services described in the
guideline are based on the REHVA Guidebook 29-2019 “Quality management for Buildings “. The provision
of services described in the guidebook should be implemented in the guideline as applicable for existing
buildings. As a minimum, the following core services should be considered:
o Specification of target values based on the existing documentation of technical system’s control
strategy or based on an audit for each testing period before the start of the testing period (e.g. ¼
year).
o Acquiring data automatically from building automation during the testing period.
o Minimum quarterly reporting during the setup phase, or annually during the use phase, with a clear
evaluation of the target achievement after the testing period.
Indicator 5: Implementing guidelines

Indicator 5.1: Implementing the guidelines for maintenance and construction measures
 This indicator evaluates whether maintenance and construction measures were implemented and whether
these measures complied with the associated guidelines. In addition, it is evaluated whether the
implementation is documented properly.
Note: Points can be achieved, if no maintenance and/or construction measures were conducted.
Indicator 5.2: Implementing the guideline for sustainable building operation management
 This indicator evaluates whether guidelines for sustainable building operation management were
implemented and complied with.
Indicator 5.3: Implementing the guideline for biodiversity

 This indicator evaluates whether guidelines for biodiversity is implemented and complied with.
Indicator 5.4: Implementing the guideline for technical monitoring

 This indicator evaluates whether guidelines for technical monitoring were implemented and complied with.
During the setup phase, minimum 4 reports per year, and during the use phase minimum one report per
year, should be issued by an independent third party. The reports must analyse whether objectives were
met or not during the testing period. Furthermore, the operational quality must show the relevant indicators
for the entire building and the individually tested installations. The monitoring reports should provide
evidence for deficiencies or optimisation potentials. This information can provide information for Indicator 4
in criteria ENV1-B and SOC1-B for improvement measures. A distinction of achieving points is made
between implementing technical monitoring for
o newly installed systems
o existing systems with a significant influence on the building’s energy consumption (there is a
significant influence, if the energy consumption of the individual technical device constitutes more
than 5% of the total energy consumption of the respective energy source and for all heat recovery
devices)

Indicator 6.1: Life Cycle Assessment (LCA) of maintenance and construction measures
 This indicator evaluates whether, in the case of extensive maintenance and construction measures, life
cycle assessments are conducted for design variants in order to select a sustainable design.
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APPENDIX
Indicator 1: Maintenance and construction measures

 Relevant documents that prove compliance with the requirements (e.g. guideline for maintenance and
construction measures)
Indicator 2: Sustainable operation management

 Relevant documents that prove compliance the requirements (e.g. guideline for sustainable building
operation management)
Indicator 3: Biodiversity
 Relevant documents that prove compliance with the requirements (e.g. guideline for biodiversity)
Indicator 4: Technical monitoring

 Relevant documents that prove compliance with the requirements (e.g. guideline for technical monitoring)
Indicator 5: Implementing guidelines
Indicator 5.1: Implementing the guidelines for maintenance and construction measures
 Confirmation of the implementation and compliance with the requirements (e.g. through confirmation letter)
Alternatively: Confirmation that no measures were implemented.
Indicator 5.2: Implementing the guideline for sustainable operations

 Confirmation of the implementation and compliance with the requirements
Indicator 5.3: Implementing the guideline for biodiversity

 Documentation of compliance of requirements for invasive plant species; protection of domestic species
Indicator 5.4: Implementing the guideline for technical monitoring

 Reports from technical monitoring
Indicator 6: Circular Economy

Indicator 6.1: Life Cycle Assessment (LCA) of maintenance and construction measures
 Calculations and results of the life cycle assessment variants
© DGNB GmbH 96
APPENDIX
I. Version
II. Literature
 DGNB System New Buildings, Version 2020, ENV1.2 “Local environment impact” [https://www.dgnb-
system.de/en/buildings/new-construction/criteria/local-environmental-impact/ , Accessed on 28.05.2020]
 DGNB System New Buildings, Version 2020, ENV1.3 “Sustainable resource extraction” [https://www.dgnb-
system.de/en/buildings/new-construction/criteria/sustainable-resource-extraction/, Accessed on 28.05.2020]
 DGNB System New Buildings, Version 2020, ENV2.4 “Biodiversity at the site” [https://www.dgnb-
system.de/en/buildings/new-construction/criteria/biodiversity-at-the-site/, Accessed on 28.05.2020]
 DGNB System New Building, Version 2020, TEC1.6 “Ease of recovery and recycling” [https://www.dgnb-
system.de/en/buildings/new-construction/criteria/ease-of-recovery-and-recycling/ , Accessed on 28.05.2020]
 REHVA Guidebook 29-2019 “Quality management for buildings”
© DGNB GmbH 97
APPENDIX
Appendix I: Adaptation factors
COUNTRY FACTOR CONSTRUCTION COSTS LOCAL CURRENCY EXCHANGE RATE*

FOR ALL BUILDING TYPES* CURRENCY
ARGENTINA 1.73 ARS 17.92
AUSTRALIA 1.03 AUD 1.49
AUSTRIA 0.94 - -
BAHRAIN 1.49 BHD 0.44
BELGIUM 1.02 - -
BRAZIL 2.04 BRL 3.71
BULGARIA 2.06 BGN 1.96
CANADA 1.16 CAD 1.47
CHILE 1.56 CLP 755,09
CHINA 2.71 CNY 7.84
COLOMBIA 2.25 COP 3495.28
CROATIA 1.59 HRK 7.43
CZECH REPUBLIC 1.65 CZK 26.06
DENMARK 0.73 DKK 7.44
EGYPT 1.88 EGP 20.83
FINLAND 0.72 - -
FRANCE 0.95 - -
GERMANY 1.00 EUR 1.00
GREECE 1.11 - -
HONG KONG 0.63 HKD 9.18
HUNGARY 1.38 HUF 306.20
INDIA 3.69 INR 75.54
INDONESIA 2.35 IDR 15660.09
IRELAND 0.90 - -
ITALY 1.10 - -
JAPAN 0.83 JPY 130.34
KENYA 3.41 - -
KUWAIT 1.39 KWD 0.35
LUXEMBURG 0.88 - -
MALAYSIA 2.63 MYR 5.01
NETHERLANDS 1.23 - -
NEW ZEALAND 1.14 NZD 1.61
NORWAY 0.76 NOK 9.34
PHILIPPINES 3,21 PHP 59.72
POLAND 1.32 PLN 4.26
PORTUGAL 1.48 - -
ROMANIA 1.95 RON 4.58
RUSSIA 2.13 RUB 69.34
SAUDI ARABIA 1.34 SAR 4.41
SERBIA 1.88 - -
SINGAPORE 1.22 SGD 1.60
SOUTH AFRICA 2.29 ZAR 15.48
SOUTH KOREA 1.31 KRW 1330.19
SPAIN 1.17 - -
STATE OF QATAR 1.22 QAR 4.28
SWEDEN 0.70 SEK 9.55
SWITZERLAND 0.69 CHF 1.13
THAILAND 2.21 THB 39.20
TURKEY 2.89 TRY 4.13
UAE 1.24 AED 4.32
UNITED KINGDOM 0.72 GBP 0.90
USA 0.76 USD 1.17
VIETNAM 2.73 - -
ADAPTATION FACTORS FOR FURTHER COUNTRIES TO BE AGREED WITH THE DGNB
*from Q3 2017
© DGNB GmbH 98
DGNB System – Buildings In Use criteria set Sociocultural and functional quality
Sociocultural and
functional quality
All three criteria of the sociocultural and functional quality support in evaluating the building’s the indoor comfort,
user satisfaction, wellbeing and the most essential aspects of the mobility infrastructure.
SOC1-B Indoor comfort

SOC2-B User satisfaction
SOC3-B Mobility
© DGNB GmbH 99
VERSION 2020 SOC1-B / INDOOR COMFORT
SOC1-B
Indoor Comfort
Objective
Our objective is to ensure adequate indoor comfort conditions for the activities of building users at all times of the day
and year.
Benefits
Good indoor air quality and pleasant room temperature levels increase the well-being and the performance of
building users. An adequate room climate with a high level of satisfaction among building users has a positive effect
on the occupancy rate and the commercial viability of the property, as well as reduces potential cost and health risks.

3.4 Reduce mortality from non-communicable

diseases and promote mental health
Moderate
Outlook
An extension of the indoor comfort evaluation to include visual and acoustic comfort is being considered.
Furthermore, prospectively an assessment of the building’s performance through benchmarking its indoor comfort
could be added.

SHARE
© DGNB GmbH 100

ASSESSMENT
ASSESSMENT
In cooperation with all stakeholders, target values are defined to ensure adequate indoor comfort. By implementing a
complaint management system complaints relating to indoor comfort can be recorded. In the case of complaints
regarding poor indoor comfort, a process is established to monitor thermal comfort and indoor air quality with the
purpose of proving compliance with the agreed target values. In total, 100 points can be achieved in this criterion,
and with bonus points a maximum of 112 points.
Part 1: Management
NO INDICATOR POINTS
1 Plan
1.1 Target agreement (target value) max.30
A target agreement for indoor comfort is available for the property.
The target agreement is based on target values, which were
 based on data from several comparable buildings or a technically innovative building 20
In addition, a target agreement is available for a

 user satisfaction survey +5
 complaint management +5
2 Do
2.1 Collecting data on comfort parameters and user information (actual values) max.20
Measured data on the indoor comfort for the period under review is available. In addition, user
surveys are carried out regularly and complaint management is implemented.
Indoor comfort data is recorded

 via short-term measurements during extreme conditions 15
 as a result of continuous measurements in representative spaces 20
In addition,
 user satisfaction surveys have been conducted +5
 complaint management is implemented +5
3 Check
3.1 Data analysis max.10
The measured data, the results of the survey and the complaints were analysed and summa-
rised in a report and/or illustrated graphically.
 Data analysis was conducted 10
© DGNB GmbH 101

ASSESSMENT
NO INDICATOR POINTS
3.2 Implementation of improvement measures max.10

 Alternatively: The determined target values were met in the last period under review. 10
4 Act
4.1 Measures for optimising operation max.20
 user surveys and/or complaint management +5
 calculation models with standardised settings 5

 technical monitoring +5
 In addition, improvement measures were evaluated and selected by considering +5

Alternatively: Target values determined in the target agreement were met for
 Indoor comfort 20
 User satisfaction survey +10
 Complaint management +10
5. AGENDA 2030 BONUS max. +12

5.1 Measurement of comfort parameters
 Spot test measurements per measurement +4
© DGNB GmbH 102

ASSESSMENT
Part 2: Performance
NO INDICATOR POINTS
The performance is evaluated in accordance with the target agreement. max. 10
6.1 Target achievement

The target value determined in the target agreement for indoor comfort
 was met 10
Alternatively: The determined target values were met for

 User satisfaction survey +5
 Complaint management +5
© DGNB GmbH 103

KPI 1 Therm. comfort – temperature summer/exceedance frequency [kh]
KPI 2 Therm. comfort – temperature winter/exceedance frequency [kh]
KPI 3 Air hyg. comfort – CO2 concentration/exceedance frequency [% (time)]
KPI 4 Air hyg. comfort – humidity summer/exceedance frequency [% (time)]
KPI 5 Air hyg. comfort – humidity winter/underperformance frequency [% (time)]

The objective of good indoor comfort in operation corresponds to the operational temperature of the plan-
ning phase in SOC1.1 / Indicator 1 (according to DIN EN 15251).
© DGNB GmbH 104

APPENDIX
I. Relevance
Nowadays people spend up to 90% of their time inside buildings. Therefore, indoor comfort plays a significant role in
terms of human health and well-being.

III. Method
Part 1: Management
Indicator 1: Plan
This indicator evaluates the process of defining the annual target value for indoor comfort as part of the target
agreement.
The target agreement sets requirements and target values for at least the following key parameters:
 Thermal comfort: upper and lower limit values for the indoor temperature with corresponding exceedance
frequency
 Humidity: upper and lower limit values for the indoor humidity with corresponding exceedance frequency
 Indoor Air quality: upper limit value for the CO2 concentration in the indoor air
Note: In the target agreement it can be agreed that “no requirements” exist for certain parameters. This can be
useful, for example, if no (de)humidification is installed as part of the ventilation system and consequently no
conditioning of the particular target value is possible.
It is recommended to implement the target agreement according to the methodology of the European standard EN
15251. This enhances the consistency within the DGNB system (the DGNB New Buildings system uses the same
standard in the design phase), as well as enables a standardised evaluation base for external benchmarking.
Note: This standard is currently in process to migrate to EN 16798-1 and will keep the same structure. The DGNB
system will shift to the new standard when officially published. It can be already used in all European countries that
adopted this standard. Countries outside of Europe can either refer to European standards or comparable such as
ASHRAE Standard 55 / 62.1.
In addition, a target agreement for a user satisfaction survey and complaint management is available:
 User satisfaction survey: This indicator evaluates whether target values for the results of the user survey
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APPENDIX
were set for at least the topics temperature, air quality, visual comfort and acoustics (the scope and
methodology of the user satisfaction survey is described in criterion ECO2-B Risk Management and Long-
term Asset Value / Indicator 2.1).
 Complaint management: This indicator evaluates whether target values for the complaint management were
set. The target agreement is based on a reasonable, measurable metric that characterises the complaint
management (the scope and methodology of the complaint management is described in criterion ECO2-B
Risk Management and Long-term Asset Value / Indicator 2.2).
Indicator 2: Do
Indicator 2.1: Collecting data on comfort parameters and user information (actual values)
This indicator evaluates how comfort parameters and user information is recorded and collected. The responsible
person for collecting this data is pointed out among the relevant stakeholders. The quality of data collection distin-
guishes between time (short-term measurements or continuous measurement) and space (selected spaces or repre-
sentative spaces of the total area). Based on the recorded data, the responsible person calculates the comfort pa-
rameters (actual value).
 Short-term measurement: the measured data must be recorded for the duration of an extreme period and in
spaces with critical indoor comfort conditions.
 Continuous measurement: representative spaces must be selected in such a way that 95% of the
permanently used areas are covered – also taking into account different boundary conditions (e.g. specific
internal and external loads) and different space conditioning systems.
Alternatively: Points can be achieved if user satisfaction surveys were conducted and complaint management is
implemented.
Indicator 3: Check
Indicator 3.1: Data analysis
Indicator 3.2: Implementation of improvement measures
were partly implemented or fully implemented. Alternatively, points can also be achieved, if the target values were
met in the previous period under review (and therefore no measures for improvement were planned).
Indicator 4: Act
Indicator 4.1: Meassures for optimising operation
implementation of resources.
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APPENDIX
 Measures were determined from user satisfaction survey results and complaint management.
 Valuable insights can be obtained from assessing variants using suitable calculation models with
on validated calculation models with an adaptation of the operating time, technical equipment, occupancy
and usage profiles related to the actual building use, a realistic optimisation is possible.
 Technical monitoring helps checking the performance of buildings and technical systems. The objective is to
achieve and maintain an economic, efficient, functional and demand-based building operation by recording
relevant cross-trade operational data.
 Alternatively: Points can be achieved in this indicator, if the target values for indoor comfort or the user
satisfaction survey and complaint management were met.
Indicator 5.1: Measurement of comfort parameters
This indicator evaluates whether spot test measurements of the following comfort parameters were conducted:
draught, radiation asymmetry/surface temperature, visual comfort, acoustics, indoor air quality/indoor pollutants
(VOC, SVOC and formaldehyde), and electrosmog. These measurements can be used to objectively assess any
suspicious data from user satisfaction surveys, complaint management, or from building inspections. In addition, the
measurements can be used as basis for determining measures for future indoor comfort improvements. 4 bonus
points can be achieved per measurement, however, a maximum 12 bonus points can be scored.
Part 2: Performance
This indicator evaluates whether the defined target value for indoor comfort was met. Alternatively, points can also be
achieved, if the target values for the user satisfaction survey and the complaint management were met.
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APPENDIX
Indicator 1: Plan
 Relevant documents depicting methods used for target definition

 Relevant documents depicting target agreement of indoor comfort, user satisfaction survey and complaint
management
Indicator 2: Do
 Relevant documentation depicting data records

 Relevant documentation depicting thatuser satisfaction surveys were conducted and complaint
management is implemented
Indicator 3: Check
 Relevant documents for data analysis and evaluation of complaints and user survey
 Evidence of the implementation of the improvement measures (e.g. meeting notes, acceptance and
handover records, photo documentation)
Indicator 4: Act
 Relevant documents from meetings, e.g. notes, minutes, presentations, result documents
 Meeting notes with participant list as evidence of the presence of representatives of all three stakeholders
 Relevant documents from calculations, e.g. analyses, result documents
 Relevant documents from technical monitoring e.g. result documents for the operational quality with an
indication of deficiencies and optimisation potentials
implementation
 Relevant documents for measurements (e.g. measurement results, documentation, etc.)
© DGNB GmbH 108

APPENDIX
I. Version
II. Literature
 EN 15251 - Indoor environmental input parameters for design and assessment of energy performance of
buildings addressing indoor air quality, thermal environment, lighting and acoustics.
 EN 16798-1 - Energy performance of buildings - Part 1: Indoor environmental input parameters for design
and assessment of energy performance of buildings addressing indoor air quality, thermal environment,
lighting and acoustics
© DGNB GmbH 109

VERSION 2020 SOC2-B / USER SATISFACTION
SOC2-B
User satisfaction
Objective
Our objective is to create a living and work environment that meets the needs of our diverse society, and also to
provide facilities for building users that promote their satisfaction and well-being.
Benefits
Through a wide range of offers and facilities, building owners can contribute significantly to make work and family life
more compatible, as well as promoting topics of inclusion and healt protection.. By strengthening social interaction
and exchange among one another, plus increasing user satisfaction and well-being, the attractiveness of the building
is significantly improved.

3.4 Reduce mortality from non-communicable

Important
11.6 Reduce the environmental impact of cities 3.1.c/d Health and food
3.2.a Air pollution
Low 11.7 Provide access to safe and inclusive public 4.2.a/b Provisions for families
spaces and green areas 10.2 Distributive justice
chemicals and waste
Outlook
Ideally, the indicators considered in this criterion can be omitted in a few years when the topics addressed have
become standard. Hereafter, new topics will be included to address contemporary changes in society.
Share of total score

SHARE
© DGNB GmbH 110

ASSESSMENT
ASSESSMENT
To increase the satisfaction and well-being of the user, the building operation is evaluated based on the socio-
cultural facilities it provides, whether communication and interaction is promoted, and if measures are implemented
to promote human well-being. During operation, the existing offers and facilities should be checked regularly for their
use and their requirements, and, if necessary, additional or other/new facilities should be provided.
In total, 135 points can be achieved in this criterion, however, only a maximum of 100 points can be used for
evaluation. Including bonus points, a maximum of 105 points can be used for evaluation.
NO INDICATOR POINTS
1 Communication
1.1 User communication max. 25
 One measure is in place promoting communication between owner/operator and users 5

 Two or more measures are in place promoting communication between owner/operator 10
and users
 A sustainability guide is available for the users of the building +5

 Information signs encouraging users towards a more sustainable behaviour are +5
available
 An information system for displaying consumption data is available +5
1.2 User interaction max. 15
 One measure is in place promoting interaction between various stakeholders 10

 Two or more measures are in place promoting interaction between various 15
stakeholders
2 User facilities
2.1 Family-friendly facilities max. 15
 One measure is in place promoting family friendliness 10

 Two or more measures are in place promoting family friendliness 15
3 Accessibility for all

3.1 Requirements for a barrier-free building use max. 15
 At least one access to the building is essentially barrier-free 5
 Non-residential buildings: At least one barrier-free toilet cubicle is accessible via the +10
public area
Residential buildings: Barrier-free apartments are available
 At least one barrier-free elevator is accessible via the public area +10
© DGNB GmbH 111

ASSESSMENT
NO INDICATOR POINTS
3.2 Degree of accessibility max. 25

In addition to the requirements for a barrier-free building use (Indicator 3.1), the building
conforms to the degree of barrier-free design in accordance with one of the following quality
levels defined in criterion SOC2.1 of the DGNB System New Buildings,Version 2020:
 Quality level 2 10
3.3 Concept for increasing accessibility max.10

 A concept for increasing the degree of accessibility is available. 10
4 Health and well-being

4.1 Health facilities max. 15
 One measure is in place promoting health 10

 Two or more measures are in place promoting health 15
4.2 Quality of space max. 15
 One measure is in place promoting the quality of indoor/outdoor spaces 10

 Two or more measures are in place promoting the quality of indoor/outdoor spaces 15
5 AGENDA 2030 BONUS

+5
5.1 Smoke-free and low-emissions for health and well-being
People are not affected by other people smoking in or around the building. In the
surrounding outside areas, suitable measures are in place to ensure that cigarette
smoke cannot enter the building.
Alternatively: Particulate matter pollution due to copiers and laser printers is

prevented by using low-emission inkjet printers or by installing copiers and laser
printers in a separate printer room with sufficient ventilation.
Re 1 - 4 INNOVATION AREA as per

1-4
Explanation: If alternative measures are implemented, which will increase the user
comfort, these can be evaluated positively in accordance with the objective of the
criterion and evaluation of other indicators.
© DGNB GmbH 112

-

The Agenda 2030 Bonus for reducing pollutants in indoor air (SOC1.2) from the DGNB System New Build-
ings can be credited in the Agenda 2030 bonus for promoting health and well-being in the DGNB System
Buildings in Use. In addition, measures for increasing family- and child-friendliness and measures for in-
creasing the indoor and outdoor comfort of spaces (SOC1.6) can be credited within this criterion. If
measures were implemented in criterion PRO2.4 to inform the user about their energy consumption, these
measures can be credited in Indicator 1.1. Measures implemented in “Design for all” (SOC2.1) can be cred-
ited in Indicator 3.
© DGNB GmbH 113

APPENDIX
I. Relevance
To enable a high-quality building operation, communication and interaction between stakeholders is critical, among
other things in order to prevent conflicting objectives. Furthermore, attractive user facilities and high quality of spaces
increase the user satisfaction, their well-being and general health. The implemented facilities and measures
strengthen social interaction and exchange.

-
III. Method
Indicator 1: Communication
Indicator 1.1: User communication

This indicator evaluates measures implemented to promote communication between the owner/operator and the
users. Points can be achieved, if the users are informed about relevant issues regarding the building operation. This
can be implemented in different forms and circumstances, such as information events for renovation and
redevelopment projects, online newsletters with information about the property or social events, one on-site contact
persons, etc.
In addition, points can be achieved, if a sustainability guide is available for the building users. The sustainability guide
gives the building users specific recommendations on environmental, economic and social aspects. As a minimum,
the guide contains information and user guidelines for saving energy, saving water, separating waste, and
maintaining good indoor comfort.
Points can also be achieved, if information signs that encourage users towards behavioural change are put up in
relevant areas, e.g. information and recommendations on manual window ventilation, using the stairs instead of the
elevator, etc.
Points can additionally be achieved if an information system is implemented. The information system should visualize
and inform the users on their current energy consumption, energy generation, water consumption, etc. The
information system is a common instrument to disclose the current results of the building operation and to show the
degree of target achievement. Through continuous visualization of information, the users of the building should be
motivated to change their behaviour in a positive way.
Indicator 1.2: User interaction
This indicator evaluates whether interaction between the building users is promoted through activities such as tenant
parties, tenant participation in planning, operational/property-specific suggestion schemes, recognition for long-term
tenants, web-based portal for feedback, etc. Such measures increase social togetherness and are beneficial for a
healthy society in general.
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APPENDIX
Indicator 2: User facilities
Indicator 2.1: Family-friendly facilities

If measures are in place, which promote family friendliness, points can be achieved. These can be specific measures
in the building, such as nursing and changing rooms, special parent-child workspaces, play areas and playgrounds,
special children’s' seating, etc. It can also be organisational measures, such as cooperation with day care centers,
childcare providers, babysitting facilities, etc.
Indicator 3: Accessibility for all
Indicator 3.1: Requirements for a barrier-free building use
 Points can be achieved, if at least one entrance to the building is barrier-free, this implies following
requirements:
o Entrance width: The minimum unobstructed width of doorways must be at least 900mm.
o Internal and external infrastructure: Access route to entrance and area in which to manoeuvre in
front of the entrance door(s) and the associated circulation area, is accessible and barrier-free in
accordance with ISO 21542:2011 [Accessibility and usability of the built environment]
o Operating information (e.g. for entrance door) is provided in line with the “multiple-sense principle”
(“at-least-two-senses principle” – e.g. visual, audible, tactile)
 In addition to barrier-free access to non-residental buildings, it is evaluated whether at least one barrier-free
toilet cubicle is accessible from a public area and designed in accordance with ISO 21542:2011. For
commercial buildings, department stores and consumer markets, this indicator is only relevant for rental
spaces with a sales area ≥ 2,000 m².
In addition to barrier-free access to residential buildings, it is evaluated whether barrier-free residential
dwellings are available and designed in accordance with ISO 21542:2011. (Minimum 2% of the total number
of dwellings in the building should be barrier-free, but at least 2 units).
 In addition to barrier-free access to the building, it is evaluated whether at least one barrier-free elevator is
accessible via the public area.
The requirements in this indicator are based on ISO 21542:2011, except the requirement regarding the unobstructed
door width (clear width opening): The minimum unobstructed width of doorways, as well as the entrance width of
elevators and barrier-free toilet cubicles, must be at least 900 mm.
Alternatively, if the national building regulations with regard to barrier-free design vary from the described
requirements, documentation must be provided, that national building regulations in regard to accessibility are met. If
at least one building entrance meets the national building regulations for barrier-free design, points can also
be achieved.
If a building’s requirement differs from the above mentioned requirements, e.g. due to specifications from the
protection of historical buildings, or are conform to country-specific building regulations for accessibility, it is
recommended to consult with the DGNB.
Indicator 3.2: Degree of accessibility
This indicator evaluates whether a barrier-free concept has been implemented. The requirements represent the
quality levels in criteria SOC2.1 of the DGNB System New Buildings , Version 2020. Points in this indicator can only
be achieved, if Indicator 3.1 is fulfilled.
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APPENDIX
Indicator 3.3 Concept for increasing accessibility
If a barrier-free concept is available, which will improve the degree of accessibility at least one quality level according
to the criteria SOC2.1 of the DGNB System New Buildings, Version 2020, points can be achieved. The
implementation of the concept has already been planned and the measures have been added to the next year’s
budget or the implementation has already have been commissioned.
Indicator 4: Health and well-being
Indicator 4.1: Health facilities

It is evaluated whether measures to promote health are implemented. Such measures include, for example, the type
of interior furnishing (e.g. ergonomic furniture), design of the workspaces to promote movement, fitness rooms,
organisational measures such as sports courses, and workshops on health (movement/nutrition/health management,
stress, etc.).
Indicator 4.2: Quality of space

It is evaluated whether measures for increasing the quality of space accessible to all building users have been
implemented. In the interior, this includes, for example, water eleements, greenery in the interior spaces (“biophilic
design”), special daylight features in common or access areas, etc. In the outdoor area, it is evaluated whether high-
quality spaces are available for the use of all building users. That is, for example, outdoor seating facilities, terraces,
gardens, roof terraes, etc.
Indicator 5.1: Smoke-free and low-emissions for health and well-being

It is evaluated whether measures for protecting non-smokers and avoiding particulate matter pollution have been
implememented.
© DGNB GmbH 116

APPENDIX
Indicator 1: Communication
 Documents for sustainability guide
 Relevant documents depicting implemented measures
Indicator 2: User facilities
Indicator 3: Design for all
 Photo documentation with explanation

 Planning and design documentation for evidence of barrier-free access
 Marked floor plans depicting barrier-free areas
 Barrier-free concept
Indicator 4: Health and wellbeing
© DGNB GmbH 117

APPENDIX
I. Version
II. Literature
 DGNB System New Buildings , Version 2020 – Criteria SOC 2.1 [https://www.dgnb-
system.de/en/buildings/new-construction/criteria/design-for-all/, Accessed on 13th May, 2020]
 ISO 21542:2011 Building construction — Accessibility and usability of the built environment Technical
Committee: ISO/TC 59/SC 16
© DGNB GmbH 118

VERSION 2020 SOC3-B / MOBILITY
SOC3-B
Mobility
Objective
Our objective is to save natural resources, to create viable urban areas and spaces, to reduce traffic-related
emissions to the air, water and soil, and to increase user comfort by promoting sustainable mobility.
Benefits
The quality of the mobility network is an important site factor for the users of a building. The presence of various
mobility alternatives enables the user to select the most suitable transport medium for different routes and thus
supports the gradual transition to sustainable mobility. If the conditions are created for the user to use a variety of
mobility options, it will be beneficial for the environment, plus reduction in the negative effects of the motorised
individual transport can be assumed. In addition, user satisfaction can be increased, affordable mobility is expanded,
and health-promoting cycle and foot traffic is strengthened.

3.2.a/b Air pollution

11.2.b Mobility
Moderate 13.1.a Climate protection

Low 8.4 Global resource efficiency and decoupling of
economic development
9.4 Upgrade all industries and infrastructures for
sustainability
11.6 Reduce the environmental impact of cities

resources
© DGNB GmbH 119

Outlook
The mobility sector is transitioning. Regions and cities are increasingly presenting guidelines with target values for
the share of environmentally-friendly public transport. Building owners and operators can promote sustainable
mobility through target values for the share of sustainable transport options to the building and by implementing
measures and infrastructure promoting sustainable transport within the building. In the future, the system boundaries
in the criterion ENV1-B Climate Action and Energy will be extended in order to include a mapping of the greenhouse
gas emissions of mobility as part of the CO2 balance.

SHARE
© DGNB GmbH 120

ASSESSMENT
ASSESSMENT
Buildings represent an important node in the mobility network, often being both the starting and destination point.
Therefore, the mobility infrastructure of the building, the parking facilities, and the promotion of sustainable transport
options is evaluated. For this purpose, the existing options should be evaluated and, if necessary, further or other
options should be provided.
A total of 125 points can be achieved in this criterion. However, a maximum of 100 points can be used for evaluation,
and with bonus points, at a maximum of 110 points.
NO INDICATOR POINTS
1 Pedestrians
1.1 Infrastructure for mobility aids max. 5
 Storage facilities for mobility aids (e.g. walkers, pushchairs, electric scooters, etc.) are 5
available
2 Bicycling
2.1 Parking facilities max. 35
 Parking facilities, clearly assigned to the building and easily accessible, are located in +5
or around the building
 Anti-theft and anti-vandalism measures for the parking facilities/spaces have been +5
applied
 Bicycle maintenance facilities are available +5
 Weather protection for min 80% of the parking facilities/spaces is available +5
 Lighting of the parking facilities/spaces is available (min. 80%) +5
 Charging stations for electrically powered bicycles are available +10
2.2 Building-related facilities max. 5
 Offers to increase the user comfort are available (e.g. shower/changing/storage 5

options, etc.)
3 Public transport
3.1 Access to public transport max. 20
 Distance to the next stop (max. 350 m) +10

 Frequency of public transport (max. 10 minutes) +10
3.2 Promoting the use of public transport max. 20
 Incentive programmes for using public transport is available +15

 A site map showing the location of stops/stations (alternatively signposting) and +5
passenger information (signs or digital display) is available in the building
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ASSESSMENT
NO INDICATOR POINTS
4 Motorised private transport

4.1 E-mobility infrastructure in the building max. 15
Alternative A (mobility strategy)
 A mobility strategy to guarantee sufficient charging stations in and around the +5
buildingis available
 The mobility strategy has been implemented +10
Alternative B (without mobility strategy)

The share of parking spaces with charging stations (type 2 ≥22kW ) is:
 1-5% 3
 6-10% 6
 11-15% 9
 16-20% 12
 21-25% 15
4.2. Promoting alternative drive technologies

 Service stations for vehicles with alternative drive technologies/regenerative fuels are +5
located in the vicinity of the building (max. 5 minutes driving time)
5 Mobility sharing
5.1 Vehicle sharing and carpooling max. 20
 Mobility sharing (car-, scooter-, bike-sharing, etc.) is available in the immediate vicinity +10
(max. 350 m) of the building (commercial/private sharing)
 Programs for promoting carpooling are available +10
6 AGENDA 2030 BONUS +10

6.1 Mobility infrastructure in line with an overarching modal split
The mobility infrastructure in the building is in line with the local mobility strategy and
the mobility modal split of the city, region or country (the available transport modes).
Re 1 - 5 INNOVATION AREA as
1-5
Explanation: If measures are implemented, which have been proven to encourage
users of the building to extensively and regularly use environmentally friendly forms
of transportation (non-motorised modes of transport, public transportation, rental
systems, etc.) to reach the building, points can be awarded in accordance with
Indicators 1–5.
© DGNB GmbH 122

KPI 1 Share of the environmentally friendly forms of transportation used by [%]

the building users

High synergies with the New Buildings System, since measures evaluated in the criteria TEC3.1 and
SITE1.1 also are evaluated here.
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APPENDIX
I. Relevance
Mobility is an important location factor for buildings. The availability of various modes of transport and their
interconnectedness increases the user’s convenience. Through higher user acceptance and use frequency, the
location earns a better rating, which reflects positively on the location decision for a property.

Buildings, as destination and starting point of journeys, represent a vital node in the mobility network. Therefore, a
building must provide adequate conditions to promote sustainable mobility. In existing buildings, mobility
infrastructure can be adjusted and optimised retrospectively. Mobility offers and user acceptance can be increased
by enabling access to alternative transport modes (public transport, mobility sharing, rental systems etc.) and by
fulfilling different mobility supporting needs (e.g. by providing access to passenger information or parking and storage
facilities for mobility aids).
III. Method
Indicator 1: Pedestrians
It is evaluated whether storage facilities for mobility aids are available. Mobility aids include walkers, pushchairs,
electric scooters, etc.
Indicator 2: Bicycling
Indicator 2.1: Parking facilities
This indicator evaluates the availability of parking spaces, maintenance facilities, vandalism and theft security
solutions, weather protection, lighting, and charging options. In addition, measures to support user comfort for
cyclists in the building is evaluated.
 Parking facilities: It is evaluated whether parking facilities are available in sufficient number and quality in
accordance with local guidelines/standards. If, in project-specific cases, the total number of bicycle parking
spaces, based on the reference value, is disproportionate large compared to the requirements derived from
the existing/expected number of cyclists in the building, the number of parking spaces must be increased or
reduced.
Alternatively, the following recommendations for determining space requirements can be used (the
respective links can be found in the Literature section):
- “Making Buildings Fit for Sustainable Mobility” report from the Euroopean Cyclists’s Federation
(ECF)
- Instructions for planning bicycle parking facilities and Technical Guidelines TR 6102 from the
German Cyclist’s Association (ADFC)
- Bicycle Parking Manual by the Danish Cycling Federation
 Anti-theft and anti-vandalism measures: It is evaluated whether bicycles using the parking facilities are
protected through anti-theft and anti-vandalism measures.
 Maintenance facilities: It is evaluated whether an area is exclusively reserved for servicing bicycles. The
service area should be located in the vicinity of the building and easily accessible by bicycle. In addition, the
service area should be protected from the weather, easy to find, well lit, and also be equipped with simple
maintenance tools such as a bicycle stand, air pump, etc.
 Weather protection: The extent of weather protection for the parking facilities/spaces is evaluated.
 Lighting: The extent of lighting for the parking facilities/spaces is evaluated.
 Charging stations: The availability of sufficient charging stations for bicycles is evaluated.
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APPENDIX
Indicator 2.2: Building-related facilities

 User comfort: The availability of shower, changing rooms and storage options is evaluated.
Indicator 3: Public transport

Indicator 3.1: Access to public transport
The building's accessibility by public transport is evaluated.
Indicator 3.2: Promoting the use of public transport

It is evaluated whether incentive programmes for using public transport is available (i.e. subsidies for commuter
tickets). Points can also be achieved if a site map showing the surrounding area with the location of the
stops/stations and passenger information is available.
Indicator 4: Motorised private transport
Indicator 4.1: E-mobility infrastructure in the building

There are two alternatives to evaluate this indicator:
Alternative A:
It is evaluated whether a mobility strategy is available. The mobility stategy should guarantee sufficient charging
stations for e-mobility in and around the building. The e-vehicles must be charged with green power. The strategy
should consider the following project-specific criteria: Number of building users, building usage type, and the
building’s access to public transport. Furthermore, it should be build on the local/regional/national mobility strategy to
increase the mobility infrastructure for alternative drive technologies.
Additional points can be achieved, if the mobility strategy is implemented.
Alternative B:
Alternative B evaluates the share of parking spaces, which already have charging stations (type 2 ≥ 22kW) installed.
The e-vehicles must be charged with green power.
Indicator 4.2: Promoting alternative drive technologies

This indicator evaluates whether nearby service stations for alternative drive technologies are available. The aim is to
promote motorised individual traffic based on alternative drive technologies.
Indicator 5: Mobility sharing

Indicator 5.1: Vehicle sharing and carpooling
This indicator evaluates the availability of mobility sharing (car sharing, bike sharing, scooter sharing, etc.). The
mobility sharing offers should be within walking distance from the building. Finally, this indicator evaluates whether
programmes to promote carpooling are available.
Indicator 6: Agenda 2030 bonus

Indicator 6.1: Mobility infrastructure in line with an overarching modal split
Bonus points can be achieved, if the mobility infrastructure in the building is in line with the objective of the
local/regional/national mobility modal split (that is, the available passenger transport modes).
© DGNB GmbH 125

APPENDIX
Indicator 1: Pedestrians
Indicator 2: Bicycling
 Evidence of the number of bicycle parking spaces
Indicator 3: Public transport

 Quality of public transport access: Timetables and a map with the depiction of stops/stations
 Promoting the use of public transport: Screenshots, photo documentation
Indicator 4: Motorised private transport

 Promotion of alternative drive technologies: Mobility strategy, evidence of several charging stations, photo
documentation, map locating service stations
 Evidence of green power procurement
Indicator 5: Mobility sharing

 Vehicle sharing and carpooling: Screenshots, a map locating mobility sharing offers
Indicator 6: Agenda 2030 bonus

 Evidence of strategy documents and depiction of alignment
© DGNB GmbH 126

APPENDIX
I. Version
II. Literature
 DGNB System New Buildings , Version 2020 Criterion TEC3.1 [https://www.dgnb-

system.de/en/buildings/new-construction/criteria/mobility-infrastructure/ ] [27.05.2020]
 Making Buildings Fit for Sustainable Mobility – Comparing Regulations for Off-Street Bicycle and Car Parking
in Europe, ECF (European Cyclists’s Federation),
https://ecf.com/system/files/Bicycle%20vs%20Car%20Parking%20in%20Building%20Codes_ECF_ONLINE.
pdf [27.05.2020]
 Instructions for planning bicycle parking facilities and Technical Guidelines TR 6102 from the German Cy-
clist’s Association (ADFC) http://www.adfc.de/files/2/110/111/TR6102_0911_Empfehlenswerte_Fahrrad-Ab-
stellanlagen.pdf [27.05.2020]
 Bicycle Parking Manual by the Danish Cycling Federation: http://www.cycling-embassy.dk/wpcontent/up-
loads/2010/08/Bicycle_Parking_Manual.pdf [27.05.2020]
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DGNB System – Buildings In Use criteria set Appendix
VERSION 2020
Buildings In Use:
Appendix
© DGNB GmbH 128

VERSION 2020 CRITERIA WITH INNOVATION AREAS AND
BONUSES
List of criteria with innovation areas

CRITERION CRITERION NAME OBJECTIVE AND KEY MESSAGE
ECO2-B Risk Management If measures, which enable proactive risk management and contribute positively to
and Long-term the long-term asset value, are implemented, points can be awarded in accordance
Asset Value with indicator 1-4.
ECO3-B Procurement and If alternative measures are implemented, points can be awarded in accordance the
Operations objectives of indicator 1-4. Alternative measures must contribute to sustainable
procurement and management while avoiding the use of harmful products and
materials.
SOC2-B User Satisfaction If alternative measures are implemented, which will increase the user comfort, these
can be evaluated positively in accordance with the objective of the criterion and
evaluation of other indicators
SOC3-B Mobility If measures are implemented, which have been proven to encourage users of the
building to extensively and regularly use environmentally friendly forms of
transportation (non-motorised modes of transport, public transportation, rental
systems, etc.) to reach the building, points can be awarded in accordance with
Indicators 1–5.
List of criteria with Agenda 2030 bonuses

CRITERION CRITERION CONTRIBUTION TO THE AGENDA 2030 OBJECTIVES SCORE
NAME
ENV1-B Climate Life Cycle Assessment (LCA) of the building Agenda 2030 Bonus:
Action and +10 Points
In order to optimise the carbon footprint of the entire life
Energy
cycle, the CO2 emission balance of the building is calculated
according to the “Framework for carbon neutral buildings and
sites” (accounting scope construction).
ENV1-B Climate Carbon neutrality Agenda 2030 Bonus:

The building is operated carbon neutral according to the
Energy
‘framework for carbon neutral buildings and sites’ with
accounting scope ‘operation’.*
© DGNB GmbH 129

BONUSES
CRITERION CRITERION CONTRIBUTION TO THE AGENDA 2030 OBJECTIVES SCORE

NAME
ENV1-B Climate Carbon neutrality Agenda 2030 Bonus:

The building is operated carbon neutral according to the
Energy
‘framework for carbon neutral buildings and sites’ with
accounting scope ‘operation and construction’.
ECO1-B Operating Evaluating operating cost performance Agenda 2030 Bonus:

Costs +10 Points
The operating cost performance is additionally evaluated with
an external benchmark. For the consumption costs (i.e.
heating and electricity costs), a usage and weather-related
correction must be conducted. The external benchmark was
met/was undercut.
SOC1-B Indoor Measurement of comfort parameter Agenda 2030 Bonus:

Comfort
Sampling measurements of comfort parameters were +12 Points
conducted.
SOC2-B User Smoke-free and low-emissions for health and well-being Agenda 2030 Bonus:
Satisfaction People are not affected by other people smoking in or around the +5 Points
building. In the surrounding outside areas, suitable measures are
in place to ensure that cigarette smoke cannot enter the building.
Alternatively: Particulate matter pollution due to copiers and laser

printers is prevented by using low-emission inkjet printers or by
installing copiers and laser printers in a separate printer room
with sufficient ventilation.
Mobility infrastructure in line with an overarching modal split
SOC3-B Mobility Agenda 2030 Bonus:
The mobility infrastructure in the building is in line with the local +10 Points
mobility strategy and the mobility modal split of the city, region
or country (the available transport modes).
© DGNB GmbH 130

BONUSES
List of criteria with Circular Economy

bonuses
CRITERION CRITERION NAME CONTRIBUTION TO A CIRCULAR ECONOMY SCORE
ENV2-B Water Closed water cycle Circular Economy

Bonus:
The water consumption in the building is mainly
+10 Points
covered by a closed water cycle, i.e. only a
minimal amount of drinking water is drawn.*
ENV3-B Materials and Closed material cycle Circular Economy

Recycling Bonus:
A closed material cycle is implemented in the
+10 Points
building operation with a recycling rate of 100%, i.e.
no waste is generated for disposal.
ECO1-B Operating Costs Cost neutrality Circular Economy

Bonus:
By operating the building climate neutrally or by
+10 Points
having a closed water cycle or a closed material
cycle, there are cost items which are neutral (e.g.
costs for energy, water or waste).
ECO3-B Procurement and Life Cycle Assessment (LCA) of maintenance and Circular Economy
Operations construction measures Bonus:

For extensive maintenance and construction +5 Points
measures, life cycle assessments are conducted
for design variants as basis for selecting a
sustainable design.
© DGNB GmbH 131

VERSION 2020 CONTRIBUTION TO THE SDGS
Contribution of the DGNB Buildings In

Use system to the SDGs
© DGNB GmbH 132

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DGNB System – Buildings In Use criteria set Table of contents

3 Preface and introduction

9 Evaluation and structure of the DGNB system

99 Sociocultural and functional quality

Version: 1st International edition, based on 1st German Version 2020

Sustainable Development Goals icons: United Nations/globalgoals.org

For and on behalf of the DGNB

Johannes Kreißig Dr. Christine Lemaitre

How does imple-

How will this crite-

How is the objective

Bonus points for

The blue back-

Evaluation and structure

o Structure of the DGNB certification system

Basic structure of the DGNB system -

Overview and weighting of the criteria

TOPIC CRITERIA NAME WEIGHTING

ENV1-B Climate Action and Energy 30%

ENVIRONMENTAL ENV2-B Water 5%

ECO1-B Operational Costs 10%

ECO2-B Risk Management and Long-term Asset Value 15%

SOC1-B Indoor Comfort 10%

SOCIO-CULTURAL AND SOC2-B User Satisfaction 10%

The topics are weighted as follows:

 Environmental Quality: 40%

The DGNB Buildings In Use certificate

The DGNB Climate Positive Award

Basic principles of the DGNB Climate Positive Award

The specific requirements for the Climate Positive Award:

The following documentation must be provided to qualify for the award:

Additional recommendations for climate positive buildings and sites

 Appropriate indoor comfort

 Continuous monitoring and optimisation

Determination of the building type

System boundary and minimum requirements

General information on the building

The following documents must be submitted:

Required documentation for project submission

 Determining the evaluation points for each criterion

 Overfulfillment with bonus points

 Carbon neutral building operation

 Management and performance

 Representation for adding points:

Representation for bonus points:

Continuous improvement process

Period under review

Reference year: during operation

 PLAN: Definition of the target agreement for the following year(s).

Reference years/period: during certification

ENV1-B Climate Action and Energy

Climate Action and Energy

Contribution to sustainability goals

CONTRIBUTION TO SUSTAINABLE DEVELOPMENT CONTRIBUTION TO THE GERMAN

7.1 Universal access to modern energy 7.1.b Resource conservation

9.5 Promoting innovation

CONTRIBUTION TO SUSTAINABLE DEVELOPMENT CONTRIBUTION TO THE GERMAN

3.4 Reduction of mortality from non- 3.1.a/b Health and food

Share of the total score

All building types 30%

The target agreement is based on a target value, which is

1.2 Level of ambition max. 12