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    Unit 4 Listening

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    animelomejor1808
    Sophie Bird completed a customer satisfaction survey about her recent train journey. She is a teacher who traveled for a work meeting. She returned to London Victoria station on a standard weekly ticket she purchased yesterday at the station ticket office. She was most satisfied with the wifi but least satisfied with the delays that morning. Regarding station facilities, she was most satisfied with the information provided but least satisfied with the lack of seats, especially during the morning rush hour. She felt neither way about the food options available.

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    Unit 4 Listening

    Uploaded by

    animelomejor1808
    13 views1 page
    Sophie Bird completed a customer satisfaction survey about her recent train journey. She is a teacher who traveled for a work meeting. She returned to London Victoria station on a standard weekly ticket she purchased yesterday at the station ticket office. She was most satisfied with the wifi but least satisfied with the delays that morning. Regarding station facilities, she was most satisfied with the information provided but least satisfied with the lack of seats, especially during the morning rush hour. She felt neither way about the food options available.

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    Sophie Bird completed a customer satisfaction survey about her recent train journey. She is a teacher who traveled for a work meeting. She returned to London Victoria station on a standard weekly ticket she purchased yesterday at the station ticket office. She was most satisfied with the wifi but least satisfied with the delays that morning. Regarding station facilities, she was most satisfied with the information provided but least satisfied with the lack of seats, especially during the morning rush hour. She felt neither way about the food options available.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as docx, pdf, or txt
    13 views1 page

    Unit 4 Listening

    Uploaded by

    animelomejor1808
    Sophie Bird completed a customer satisfaction survey about her recent train journey. She is a teacher who traveled for a work meeting. She returned to London Victoria station on a standard weekly ticket she purchased yesterday at the station ticket office. She was most satisfied with the wifi but least satisfied with the delays that morning. Regarding station facilities, she was most satisfied with the information provided but least satisfied with the lack of seats, especially during the morning rush hour. She felt neither way about the food options available.

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    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
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    of 1

    PART 1

    Questions 1 – 10

    Complete the form below.

    Write ONE WORD AND/OR A NUMBER for each answer.

    Customer Satisfaction Survey

    Customer details

    Name: Sophie Bird

    Occupation: 1……………..

    Reason for travel today: 2……………..

    Journey information

    Name of station returning to: 3……………..

    Type of ticket purchased: Standard 4……………… ticket

    Cost of ticket: 5 £…………….

    When ticket was purchased: Yesterday

    Where ticket was bought: 6………………

    Satisfaction with journey

    Most satisfied with: the wifi

    Least satisfied with: the 7…………….. this morning.

    Satisfaction with station facilities

    Most satisfied with: how much 8…………… was provided

    Least satisfied with: lack of seats, particularly on the 9………………

    Neither satisfied nor dissatisfied with: the 10……………… available

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