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Dashboard Indicadores VoC 2023-2
Dashboard Indicadores VoC 2023-2
2023
PRINCIPAL MINUTO IPIALES GENERAL
CALIDAD DE CLIENTE CALIDAD DE CLIENTE TASA DE CALIDAD DE CALIDAD DE CLIENTE TASA DE CALIDAD DE CALIDAD DE CLIENTE TASA DE CALIDAD DE CLIENTE CALIDAD DE CLIENTE
NPS TASA DE RESPUESTA EXPERIENCIA VOC INDEX RETORNOS NPS EXPERIENCIA CLIENTE PREFERENTE VOC INDEX RETORNOS NPS EXPERIENCIA CLIENTE PREFERENTE VOC INDEX RETORNOS NPS EXPERIENCIA VOC INDEX RETORNOS
OBJETIVOS CAMPO PREFERENTE TRABAJO MISTERIO RESPUESTA CAMPO TRABAJO MISTERIO RESPUESTA CAMPO TRABAJO MISTERIO RESPUESTA CAMPO PREFERENTE TRABAJO MISTERIO
≥84% ≥35% ≥80 50% 25% 25% ≥84% <4% ≥86% ≥84% ≥35% ≥80 50% 25% 25% ≥84% <4% ≥86% ≥84% ≥35% ≥80 50% 25% 25% ≥84% <4% ≥86% ≥84% ≥35% ≥80 50% 25% 25% ≥84% <4% ≥86%
ENERO 66.7% 19.6% 94.2% 35.2% 4.7% 4.7% 69.1% 5% 100% 93.3% 24.1% 90.3% 47.6% 25.0% 25.0% 91.7% 0.0% 100.0% 100.0% 16.6% 94.4% 50% 25.0% 25.0% 100.0% 0.0% 100.0% 81.0% 20.4% 93.1% 41.1% 21.0% 20.5% 81.5% 2.0% 100.0%
FEBRERO 87.5% 27.3% 92.1% 43.7% 21.8% 21.8% 87.5% 3.1% 100.0% 100.0% 17.9% 94.8% 50.0% 25.0% 25.0% 100.0% 0.0% 100.0% 100.0% 29.3% 90.3% 50% 22.2% 22.2% 94.4% 0.0% 100.0% 91.5% 25.6% 92.5% 45.7% 22.3% 22.3% 90.4% 2.1% 100.0%
MARZO 86.4% 48.8% 94.4% 43.2% 22.4% 23.3% 89.0% 1.7% 100.0% 80.0% 55.1% 96.5% 40.0% 22.5% 21.6% 84.2% 3.3% 100.0% 100.0% 60.0% 100.0% 50% 23.7% 25.0% 98.8% 5.0% 100.0% 87.2% 52.2% 95.9% 43.5% 22.7% 23.1% 89.5% 2.8% 100.0%
ABRIL 82.1% 26.6% 92.3% 41.0% 22.3% 21.4% 84.4% 7.1% 100.0% 92.6% 51.9% 98.0% 46.3% 22.2% 21.3% 89.8% 0.0% 100.0% 61.5% 38.2% 97.0% 30.7% 15.9% 15.9% 61.5% 7.7% 100.0% 82.4% 35.6% 94.7% 41.1% 20.9% 20.2% 82.4% 4.4% 100.0%
MAYO 87.8% 44.9% 93.5% 43.8% 20.9% 18.8% 83.7% 0.0% 100.0% 93.9% 75.0% 100.0% 46.9% 22.7% 23.4% 93.2% 3.0% 100.0% 90.5% 72.4% 100.0% 45.2% 22.6% 22.6% 90.5% 0.0% 100.0% 90.3% 56.5% 96.1% 45.1% 21.8% 21.1% 88.1% 1.0% 100.0%
JUNIO 95.7% 43.1% 93.5% 47.8% 23.4% 23.4% 94.7% 2.1% 100.0% 93.9% 63.4% 100.0% 46.9% 21.9% 22.7% 91.7% 0.0% 100.0% 100.0% 50.0% 82.1% 50.0% 23.2% 23.2% 96.4% 0.0% 100.0% 95.7% 49.7% 93.6% 47.8% 22.8% 23.1% 93.9% 1.1% 100.0%
JULIO 92.0% 54.3% 94.5% 46.0% 24.5% 24.0% 94.5% 2.0% 100.0% 90.0% 54.5% 96.3% 45.0% 21.6% 23.3% 90.0% 3.3% 100.0% 77% 50.0% 91.1% 38.2% 16.1% 19.1% 73.5% 0.0% 100.0% 88.7% 53.5% 94.4% 44.3% 22.1% 22.9% 89.4% 2.1% 100.0%
AGOSTO 85.7% 33.3% 93.3% 42.8% 21.4% 20.0% 84.3% 2.9% 100.0% 90% 55.7% 98.0% 44.8% 22.4% 23.2% 90.5% 0% 100.0% 88.9% 28.1% 93.7% 44.4% 25.0% 25.0% 94.5% 0.0% 100.0% 87.7% 39.3% 94.6% 43.8% 22.2% 21.9% 88.0% 1.4% 100.0%
SEPTIEMBRE 83.3% 35.0% 94.1% 41.6% 19.0% 20.2% 81.0% 4.8% 100.0% 88% 65.1% 98.4% 44.1% 22.6% 23.2% 90.1% 0% 100.0% 77% 44.8% 93.1% 38.4% 19.2% 19.2% 76.9% 7.7% 100.0% 84.7% 45.5% 95.3% 42.3% 22.6% 21.4% 84.4% 3.1% 100.0%
OCTUBRE 81.8% 37.6% 94.0% 40.9% 20.4% 19.3% 80.7% 0.0% 100.0% 100% 47.6% 98.3% 50.0% 24.1% 25.0% 99.1% 3.6% 100.0% 77% 47.2% 88.8% 38.2% 19.1% 19.1% 76.5% 0.0% 100.0% 86.5% 41.9% 94.3% 43.2% 21.3% 21.0% 85.7% 1.1% 100.0%
NOVIEMBRE
DICIEMBRE
1ER SEMESTRE
2DO SEMESTRE
ACUMULADO