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  • Dashboard Indicadores VoC 2023-1

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    The document provides objectives and key performance indicators for Pastomotors for 2023. It includes monthly targets for metrics like Net Promoter Score (NPS), response rate, customer experience, returns, and more for the Principal, Minuto, and Ipiales divisions as well as overall. It also includes data on returns, surveys sent vs attended to, and date of last update which is October 20, 2023.

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    The document provides objectives and key performance indicators for Pastomotors for 2023. It includes monthly targets for metrics like Net Promoter Score (NPS), response rate, customer experience, returns, and more for the Principal, Minuto, and Ipiales divisions as well as overall. It also includes data on returns, surveys sent vs attended to, and date of last update which is October 20, 2023.

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    10 views1 page

    Dashboard Indicadores VoC 2023-1

    Uploaded by

    fcbjuan2020
    The document provides objectives and key performance indicators for Pastomotors for 2023. It includes monthly targets for metrics like Net Promoter Score (NPS), response rate, customer experience, returns, and more for the Principal, Minuto, and Ipiales divisions as well as overall. It also includes data on returns, surveys sent vs attended to, and date of last update which is October 20, 2023.

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    PASTOMOTORS

    2023
    PRINCIPAL MINUTO IPIALES GENERAL
    CALIDAD DE CLIENTE CALIDAD DE CLIENTE TASA DE CALIDAD DE CALIDAD DE CLIENTE TASA DE CALIDAD DE CALIDAD DE CLIENTE TASA DE CALIDAD DE CLIENTE CALIDAD DE CLIENTE
    NPS TASA DE RESPUESTA EXPERIENCIA VOC INDEX RETORNOS NPS EXPERIENCIA CLIENTE PREFERENTE VOC INDEX RETORNOS NPS EXPERIENCIA CLIENTE PREFERENTE VOC INDEX RETORNOS NPS EXPERIENCIA VOC INDEX RETORNOS
    OBJETIVOS CAMPO PREFERENTE TRABAJO MISTERIO RESPUESTA CAMPO TRABAJO MISTERIO RESPUESTA CAMPO TRABAJO MISTERIO RESPUESTA CAMPO PREFERENTE TRABAJO MISTERIO

    ≥84% ≥35% ≥80 50% 25% 25% ≥84% <4% ≥86% ≥84% ≥35% ≥80 50% 25% 25% ≥84% <4% ≥86% ≥84% ≥35% ≥80 50% 25% 25% ≥84% <4% ≥86% ≥84% ≥35% ≥80 50% 25% 25% ≥84% <4% ≥86%
    ENERO 66.7% 19.6% 94.2% 35.2% 4.7% 4.7% 69.1% 5% 100% 93.3% 24.1% 90.3% 47.6% 25.0% 25.0% 91.7% 0.0% 100.0% 100.0% 16.6% 94.4% 50% 25.0% 25.0% 100.0% 0.0% 100.0% 81.0% 20.4% 93.1% 41.1% 21.0% 20.5% 81.5% 2.0% 100.0%
    FEBRERO 87.5% 27.3% 92.1% 43.7% 21.8% 21.8% 87.5% 3.1% 100.0% 100.0% 17.9% 94.8% 50.0% 25.0% 25.0% 100.0% 0.0% 100.0% 100.0% 29.3% 90.3% 50% 22.2% 22.2% 94.4% 0.0% 100.0% 91.5% 25.6% 92.5% 45.7% 22.3% 22.3% 90.4% 2.1% 100.0%
    MARZO 86.4% 48.8% 94.4% 43.2% 22.4% 23.3% 89.0% 1.7% 100.0% 80.0% 55.1% 96.5% 40.0% 22.5% 21.6% 84.2% 3.3% 100.0% 100.0% 60.0% 100.0% 50% 23.7% 25.0% 98.8% 5.0% 100.0% 87.2% 52.2% 95.9% 43.5% 22.7% 23.1% 89.5% 2.8% 100.0%
    ABRIL 82.1% 26.6% 92.3% 41.0% 22.3% 21.4% 84.4% 7.1% 100.0% 92.6% 51.9% 98.0% 46.3% 22.2% 21.3% 89.8% 0.0% 100.0% 61.5% 38.2% 97.0% 30.7% 15.9% 15.9% 61.5% 7.7% 100.0% 82.4% 35.6% 94.7% 41.1% 20.9% 20.2% 82.4% 4.4% 100.0%
    MAYO 87.8% 44.9% 93.5% 43.8% 20.9% 18.8% 83.7% 0.0% 100.0% 93.9% 75.0% 100.0% 46.9% 22.7% 23.4% 93.2% 3.0% 100.0% 90.5% 72.4% 100.0% 45.2% 22.6% 22.6% 90.5% 0.0% 100.0% 90.3% 56.5% 96.1% 45.1% 21.8% 21.1% 88.1% 1.0% 100.0%
    JUNIO 95.7% 43.1% 93.5% 47.8% 23.4% 23.4% 94.7% 2.1% 100.0% 93.9% 63.4% 100.0% 46.9% 21.9% 22.7% 91.7% 0.0% 100.0% 100.0% 50.0% 82.1% 50.0% 23.2% 23.2% 96.4% 0.0% 100.0% 95.7% 49.7% 93.6% 47.8% 22.8% 23.1% 93.9% 1.1% 100.0%
    JULIO 92.0% 54.3% 94.5% 46.0% 24.5% 24.0% 94.5% 2.0% 100.0% 90.0% 54.5% 96.3% 45.0% 21.6% 23.3% 90.0% 3.3% 100.0% 77% 50.0% 91.1% 38.2% 16.1% 19.1% 73.5% 0.0% 100.0% 88.7% 53.5% 94.4% 44.3% 22.1% 22.9% 89.4% 2.1% 100.0%
    AGOSTO 85.7 33.3% 93.3% 42.8% 21.4% 20.0% 84.3% 2.9% 100.0% 90% 55.7% 98.0% 44.8% 22.4% 23.2% 90.5% 0% 100.0% 88.9% 28.1% 93.7% 44.4% 25.0% 25.0% 94.5% 0.0% 100.0% 87.7% 39.3% 94.6% 43.8% 22.2% 21.9% 88.0% 1.4% 100.0%
    SEPTIEMBRE 83.3 35.0% 94.1% 41.6% 19.0% 20.2% 81.0% 4.8% 100.0% 88% 65.1% 98.4% 44.1% 22.6% 23.2% 90.1% 0% 100.0% 77% 44.8% 93.1% 38.4% 19.2% 19.2% 76.9% 7.7% 100.0% 84.7% 45.5% 95.3% 42.3% 22.6% 21.4% 84.4% 3.1% 100.0%
    OCTUBRE 76.7 37.9% 93.6% 38.3% 19.1% 17.5% 75.0% 0.0% 100% 51.2% 100.0% 50.0% 23.8% 25.0% 98.8% 4.8% 60% 47.6% 85.7% 30.0% 15.0% 15.0% 60.0% 0.0% 82.0% 43.2% 94.3% 40.9% 20.8% 19.6% 80.7% 1.6%
    NOVIEMBRE
    DICIEMBRE

    1ER SEMESTRE
    2DO SEMESTRE
    ACUMULADO

    No. RETORNOS POR MES ENCUESTAS ENVIADAS vs ATENDIDAS FECHA DE ACTUALIZACIÓN

    2023 TOTAL PRINCIPAL MINUTO


    PRINCIPAL MINUTO IPIALES ENVIADAS
    ATENDIDAS
    ENVIADAS
    ATENDIDAS IPIALES ENVIADAS ATENDIDAS TOTAL GENERAL Viernes, 20 de Octubre del 2023
    Objetivo GENERAL
    ENERO 1 0 0 1 ENERO 28 14 58 18 0 0 32
    FEBRERO 1 0 0 1 FEBRERO 9 8 37 7 0 0 15
    MARZO 1 1 1 3 MARZO 18 14 56 32 2 1 47
    ABRIL 1 1 1 3 ABRIL 16 13 51 27 0 0 40
    MAYO 0 1 0 1 MAYO 17 9 44 33 3 3 45
    JUNIO 1 0 0 1 JUNIO 76 37 39 24 20 11 94
    JULIO 1 1 0 2 JULIO 92 50 55 30 34 17 97
    AGOSTO 1 0 0 1 AGOSTO 98 35 51 29 30 9 73
    SEPTIEMBRE 1 2 0 3 SEPTIEMBRE 113 42 65 43 27 13 98
    OCTUBRE 0 1 0 1 OCTUBRE 74 30 41 21 21 10 61
    NOVIEMBRE NOVIEMBRE
    DICIEMBRE DICIEMBRE
    17 602

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