CURRICULUM of COMPETENCY UNIT (CoCU)

Sub Sector BUSINESS MANAGEMENT

Job Area BUSINESS & FINANCE
Competency Unit Title OFFICE POLICIES ADMINISTRATION
The person who is competent in this CU shall be able to manage and administer sets of policies in accordance with
company’s SOP, company’s vision and mission, Occupational Safety and Health Act (OSHA), Hazard
Analysis and Critical Control Point (HACCP) and International Organisation for Standardisation (ISO)
requirements. Upon completion of this competency unit, trainees will be able to :-
Learning Outcome
• Identify office policies administration requirements
• Plan office policies administration
• Perform office policies administration
• Report office policies administration.
Training Credit
Competency Unit ID FB-025-4:2012-C05 Level 4 Duration
240 Hours
24
Attitude / Safety / Training Delivery Assessment
Work Activities Related Knowledge Related Skills
Environmental Hours Mode Criteria
1. Identify office i. Office policies 14 hours Lecture i. Office policies
policies administration administration
administration requirements such as requirements
requirements • Safety and Health determined
• Vendor selection ii.Office policies
• Asset management administration
• Facilities workflow
maintenance determined
ii. Office policies
administration workflow
i. Determine office 34 hours Demonstration,
policies administration Observation &
Problem Based
requirements Learning (PBL)
ii. Determine office
policies administration

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 Attitude / Safety / Training Delivery Assessment
Work Activities Related Knowledge Related Skills
Environmental Hours Mode Criteria
workflow
Attitude:
i. Resourceful in
gathering
information & data
ii. Precise in
determining office
policies
administration
requirements

2. Plan office i. Office policies 22 hours Lecture i. Office policies

policies administration checklist administration
administration format checklist format
• Authorisation of prepared
personnel ii. Implementa
ii. Schedule plan tion schedule
• Implementation planned
• Monitoring iii. Quality and
• Evaluation standard
iii. Quality and standard requirements
requirements determined
• Occupational Safety
and Health Act
(OSHA)
• Hazard Analysis and
• Critical Control Point
(HACCP)
• International
Organisation for
Standardisation
(ISO)
i. Prepare office policies 50 hours Demonstration,
administration Observation &
Problem Based

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 Attitude / Safety / Training Delivery Assessment
Work Activities Related Knowledge Related Skills
Environmental Hours Mode Criteria
checklist format Learning (PBL)
ii. Identify authorised
personnel Attitude:
iii. Plan implementation i. Organised in
schedule implementation
schedule planning
ii. Timely in
preparing office
policies
administration
checklist
iii. Compliance with
company’s SOP

3. Perform office i. Office administration 25 hours Lecture i. Actual office

policies policies policies
administration • Human Resources administration
(HR) coordinated
• Finance ii. Actual office
• Administration policies
ii. Evaluation of policies administration
administration performance
efficiency determined
• Compliance iii. Office
• Causes of policies
performance administration
variance performance
• Action plan monitored
iii. Office policy iv. Causes of
communication performance
i. Coordinate actual office 59 hours Demonstration, gap and action
policies administration Observation & plan prepared
Problem Based
ii. Identify actual office Learning (PBL) v. Effectiveness
policies administration of policies

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 Attitude / Safety / Training Delivery Assessment
Work Activities Related Knowledge Related Skills
Environmental Hours Mode Criteria
performance coordination
iii. Monitor office policies thoroughly
administration checked
performance vi. Suitability of
iv. Prepare causes of the
performance gap and recommendation
action plan thoroughly
v. Check effectiveness of checked
policies coordination Procedures
vi. Check suitability of the vii. Office policy
recommendation communicated /
vii.Communicate / Attitude: disseminated
disseminate office i. Systematic in
policy coordinating office
policies
administration
activities
ii. Professional in
monitoring office
policies
administration
performance
iii. Compliance with
company’s SOP

4. Report office i. Office policies 11 hours Lecture i. Office policies

policies administration reporting administration
administration format reporting format
• Keyboarding followed
technique ii. Office
• Report writing policies
technique administration
ii. Reporting procedures reported to
i. Report office policies 25 hours Demonstration, superior
administration Observation & iii. Office

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 Attitude / Safety / Training Delivery Assessment
Work Activities Related Knowledge Related Skills
Environmental Hours Mode Criteria
activities to superior Problem Based policies
ii. Update office policies Attitude: Learning (PBL) administration
administration i. Meticulous in record/file
record/file gathering data & updated
information
ii. Timely in updating
office policies
administration
record/file
iii. Integrity in
reporting office
policies
administration

Employability Skills

Core Abilities Social Skills

1. Communication skills
04.08 Develop and negotiate staffing plans. 2. Conceptual skills
04.09 Prepare project/work plans. 3. Interpersonal skills
04.10 Utilize science and technology to achieve goals.
4. Multitasking and prioritizing
05.03 Allocate and record usage of financial and physical resources.
05.04 Delegate responsibilities and/or authority. 5. Self-discipline
05.05 Coordinate contract and tender activities. 6. Teamwork (in group)
06.08 Identify and analyze effect of technology on the environment. 7. Learning skills
8. Leadership skills

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Tools, Equipment and Materials (TEM)

ITEMS RATIO (TEM : Trainees)

1. Computer 1:25
2. Whiteboard 1:25
3. Projector 1:25
4. Stationery 1:1
5. Sample of Company’s SOP 1:1

References

REFERENCES

1. France, S. (2009). The Definitive Personal Assistant & Secretaries Handbook: A Best Practice Guide for All Secretaries, P.As, Office Managers & Executive Assistants.
Kogan Page. ISBN: 9780749458379
2. Jefferson, L., & Sealy S. (1999). Administration Procedures for Higher Secretarial Diplomas. Heinemann. ISBN: 9780435455132
3. Keeling, P. (2005). Administrative Office Management: Complete Course (13th ed.). South-Western Co. ISBN: 9780538438575
4. Manning, M., & Haddock, P. (2004). Office Management: A Productivity & Effectiveness Guide. Crisp Learning. ISBN: 9781560526049
5. Mott, G. (2008). Accounting for Non-Accountants: A Manual for Managers and Students. Kogan Page. ISBN: 9780749452643
6. Nollkamper, P.E. (2009). Fundamentals of Law Office Management. Delmar Cengage Learning. ISBN: 9781428319288
7. Oliverio, M.J., et al. (2010). The Office (6th ed.). Pearson Education. ISBN: 0131572105
8. Pillai, R.S.N. (2006). Office Management. ISBN: 9788121922524
9. Quible, Z.K. (2005). Administrative Office Management: An Introduction. Pearson/Prentice Hall. ISBN: 9780131245105

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