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Consumer
Which wine do you prefer? An behaviour and
analysis on consumer behaviour brain activity
Abstract
Purpose – The purpose of this paper is to assess whether or not electroencephalography (EEG) provides a
valuable and substantial contribution to the prediction of consumer behaviour and their preferences during
product consumption. In this study, the authors especially focus on individual preferences during a wine
tasting experience.
Design/methodology/approach – A consumer neuroscience experiment was carried out with 26 participants
that evaluated different red wines while their brain activity was recorded with EEG. A within-subjects design
was employed and the experiment was carried out in two sessions. All participants took part in a blind taste
session (no label session), in which information about the wine was not disclosed, and a normal taste session
(label session), during which the bottle and its label were visible.
Findings – The findings suggest that EEG is a useful tool to study brain activity during product experience.
EEG has high temporal resolution, low costs, small dimensions and superior manoeuvrability compared to
other consumer neuroscience tools. However, it is noticed that there is a lack of solid theoretical background
regarding brain areas (e.g. frontal cortex) and brain activity (e.g. brain waves) related to consumer preferences
during product experience. This lack of knowledge causes several difficulties in replicating and validating the
findings of other consumer neuroscience experiments for studying consumer behaviour.
Originality/value – The experiment presented in this paper is an exploratory study. It provides insights into
the possible contribution of EEG data to the prediction of consumer behaviour during product experience.
Keywords Wine tasting, EEG, Neuromarketing, Consumer neuroscience, Beta band, Wine preferences
Paper type Research paper
1. Introduction
Recent years have seen an explosion in the use of neuroimaging techniques in marketing
research. The use of neuroimaging and psychophysiological tools for marketing purposes is
usually labelled as consumer neuroscience (mostly used in academia) or neuromarketing.
Consumer neuroscience uses both psychological and neuroscience methods to investigate Asia Pacific Journal of Marketing
human neural mechanisms and cognitive functions. Researchers in this field aim at and Logistics
Vol. 32 No. 5, 2020
pp. 1149-1170
The authors would like to thank all of those who took part in our study. The authors also would thank © Emerald Publishing Limited
1355-5855
Prof. Dr Petra C. de Weerd-Nederhof for her support. DOI 10.1108/APJML-04-2019-0240
APJML understanding consumer behaviour by focusing on the underlying neuronal mechanisms
32,5 that might play an important role in the perception and processing of marketing stimuli
(Alvino et al., 2018; Fortunato et al., 2014). Consumer neuroscience also studies how
consumers make decisions with regard to these stimuli (Alvino et al., 2018; Fortunato et al.,
2014; Lee et al., 2006; Sung and Phau, 2018).
The use of both psychological and neuroscience methods enables to study the
1150 decision-making process, which ultimately may lead to buying a product, at different levels.
Psychology helps to decompose the various factors playing a role in human decision making
as it studies human cognitive functions (e.g. verbal communication, attention, memory) and
emotions (e.g. happiness, sadness, positive vs negative, intense vs moderate), which
influence the decision-making process and buying behaviour. Neuroscientific methods can
help to link cognitive and emotional aspects with physiological and underlying neuronal
processes; to study how cognitive functions are accomplished in the brain and which brain
areas play a crucial role in these processes. Thus, neuroscience can support psychological
research investigating how cognitive processes (e.g. perception, memory, attention,
consciousness) originate in the brain and identify the brain areas involved in the explication
of cognitive functions.
Overall, consumer neuroscience contributes to a systematic understanding of consumer
behaviour and decision-making processes thereby improving existing marketing theories.
However, studies in this field come with some limitations. Consumer neuroscience
experiments seem to extremely simplify the complexity of the decision process (Heit, 2015;
Koschate-Fischer and Schandelmeier, 2014; Lee and Chamberlain, 2018) because researchers
do not consider the interaction between the participants and the stimuli. In fact, studies in
this field rarely investigate the neural mechanisms and responses involved in product
experiences. In real-life purchase experiences (except for on-line purchase), consumers can
interact with the product. For instance, consumers can touch, smell or taste the products.
Too frequently, in consumer neuroscience experiments, stimuli (e.g. potential products) are
only digitally presented (e.g. digital pictures, videos, websites). Thus, there is no real
interaction between the consumer and the product. This seems to be a major reduction in the
factors that influence consumer behaviour. The question may be raised whether it is
possible to determine the neural mechanisms and responses involved in product experience.
To resolve these issues, we need to investigate whether it is possible to measure changes
in brain activity during product experience but also how these changes can be related to
individual preferences for a product. Studying neural mechanisms involved in product
experience can help researchers in different ways. First, it can help researchers to achieve a
better understanding of the neuronal processes underlying consumer behaviour, without
explicitly asking participants to reflect on such internal mental states. Second, it can provide
added value to the prediction of consumer preferences in relations to different intrinsic
(e.g. taste) and extrinsic product characteristics (e.g. label, price). Finally, investigating
changes in brain activity related to product experience is important in order to achieve
maximal generalisability of consumer neuroscience research. In fact, it can help researchers
to create accurate models of consumer behaviour that can be applied to real-world situation,
for instance in designing and implementing marketing strategies in the Fast Moving
Consumer Good (FMCG) sector.
This paper also aims to investigate whether electroencephalography (EEG) may be a
suitable tool to study neural processes during product experiences.
First, EEG is relatively inexpensive compared to other neuroimaging tools, for instance
MRI or fMRI (Boksem and Smidts, 2015; Freeman and Quiroga, 2012). The cost of a
complete EEG setup is approximately 5 per cent of that of an fMRI machine ($1.3 to $2.6m)
(Hammou et al., 2013). The costs per-hour of EEG are also much lower compared to other
techniques (Miljkovic and Alcakovic, 2010).
Second, EEG equipment is nowadays small and easily manoeuvrable. Usually, an EEG Consumer
system consists of only two computers (control and acquisition), two monitor screens and a behaviour and
cap (Cheryl and Kieffaber, 2014). Hence, EEG equipment can be moved or used more easily brain activity
to recreate real-life conditions (e.g. shop, restaurant) than scan machines such as fMRI.
An important benefit of using EEG is that it allows for relatively natural testing conditions.
In fMRI studies, participants usually lie in a narrow tube. In EEG studies, participants can
sit in a comfortable chair and perform small movements (Boksem and Smidts, 2015). Unlike 1151
fMRI, participants can really interact with the product, for instance touching the product or
independently hold a glass. Finally, EEG has more favourable testing conditions due to its
low noise level compared to other tools. Using fMRI implies very noisy conditions that can
have a distort impact on measuring and analysing the brain activity. Overall, EEG might
be a more suitable tool to study neural processes during product experiences. No study to
date has related EEG measures to individual preferences for wines during product
experience. Hence, the question may be raised whether EEG is a valid instrument to assess
individual preference during product experience.
Based on the aforementioned considerations, we used a literature review and qualitative/
quantitative research methods to study the neural mechanisms underlying individual
preference during a real product experience. The literature review provides an overview of
consumer neuroscience studies on product experience different tools used to measure brain
activity during product experience.
We also used qualitative research methods to study changes in brain activity related to
individual preferences during a real product experience. An experiment was carried out in
order to measure individual preferences for wines and changes in the brain activity of
participants during the product experience (wine tasting) using EEG. We performed a
conceptual replication of Boksem and Smidts (2015), in order to examine the replicability of
consumer neuroscience studies on product experience.
The paper is organised as follows: Section 2 describes the literature review and the
research questions. In Section 3, the employed methodology is described and in the fourth
section the results are presented. In the final section, the conclusions and limitations of the
employed study are discussed.
3. Methods
3.1 Participants
In total, 31 participants, all non-paid volunteers, were recruited among students or
employees of the university. All volunteers were asked to participate in two sessions. The
local ethics committee of the Faculty of Behaviour, Management and Social sciences
approved the procedures employed, which were all in line with the declaration of Helsinki.
Participants had no history of neurological illness or damage, were not using drugs or
psychiatric medication, and had normal or corrected-to-normal vision and had no
colour-blindness. Non-smoker volunteers were preferred; smokers were required not to
smoke 12 hours before the experiment. Participants were also instructed to abstain from
alcohol and caffeine-containing substances 12 hours before the experiment. A questionnaire
and Alcohol Use Disorders Identification Test (AUDIT) (sent by e-mail) were used to decide
whether volunteers should be allowed to participate in the experiment. According to
the World Health Organization (WHO) (2001) the AUDIT is a simple method of screening for
excessive drinking behaviours. Participants with a score higher than 19 in the AUDIT were
excluded as they can be considered to display hazardous (or risky) drinking behaviour,
harmful drinking or alcohol dependence.
Five participants were excluded for different reasons. For two participants, a different Consumer
amplifier was used in the first and the second session, due to EEG equipment failure, which behaviour and
makes a comparison between sessions difficult. One participant was not able to take part in brain activity
the second session. Two other participants were excluded because of excessive artifacts in
their EEG recordings. The final sample consisted of 26 participants (16 male and 10 female)
between 18 and 40 years of age ( female: mage ¼ 27.3, SD ¼ 4.6, ranging from 23 to 39 years;
male: mage ¼ 26.2, SD ¼ 3.4, ranging from 19 to 33 years) that participated in both sessions. 1155
Participants originated from 17 different countries (Austria, Belarus, China, Cuba, France,
Germany, Great Britain, Honduras, India, Italy, Lithuania, Mexico, the Netherlands,
Pakistan, Poland, Spain and Turkey).
In the questionnaire, four categories were used to classify wine knowledge of the
participants: amateur, basic knowledge, expert or professional. Participants knowledge of
wine was based on self-reported measure, as only participants with no knowledge or little
knowledge of wine were selected. For the remaining 26 participants who took place in
the experiment, the results showed that 12 participants could be considered as amateur,
while 14 participants displayed basic knowledge (Figure 1).
3.2 Procedure
Once participants arrived at the laboratory, they were asked to sign an informed consent form.
Subsequently, participants received both written and verbal detailed instructions on the tasks
they were going to perform in the experiment and a small guideline on wine tasting.
Participants were invited to sit in a comfortable chair, at a distance of approximately
100 cm at the eye level in front of a 24-inch AOC G2460P LED computer screen. The room
was sound-attenuated and illuminated. EEG electrodes were applied on the participants’
scalps. Participants were instructed to relax and reduce blinking. Participants were also
asked to minimise sudden movements while executing the tasks and follow the instructions
displayed on the computer screen.
3.3 Task
During the experiment, participants tasted and judged four different wines. The procedure
consisted of four steps that were repeated for each wine[1]:
(1) volunteers started with rinsing their mouth with water after which they had to wait
for 10 seconds;
(2) a glass containing red wine was presented in front of the participant for 20 seconds;
(3) volunteers had to smell the wine twice; first with a stationary glass and second after
swirling the wine in the glass for three seconds; and
Figure 1.
5 seconds 20 seconds 15 seconds 5 seconds Steps of the wine
tasting procedure
Note: Participants repeated these steps for each wine
APJML (4) volunteers subsequently tasted the wine by taking a small sip, and swirling the wine
32,5 in their mouth, to appreciate the full taste.
After these four steps, participants were asked to rate each wine. The wine tasting task was
performed in two sessions, which were separated by two weeks (see Subsection 3.8).
A time frame of two weeks was chosen in order to reduce the possibility that volunteers
would remember the wines. In both sessions, the participants were also asked to give an
1156 overall rating of the wine (wine preferences), and to indicate in which price category the
wine should be located. In the session with the labels, the volunteers were additionally asked
to rate the labels.
The participants were randomly assigned to one of the two conditions for the first
session (order of sessions). As shown in Figure 2, the order of sessions (no label/label;
label/no label) was counterbalanced between participants.
Group 1 Group 2
No Label Label
Figure 2. 2 weeks
The figure shows
the groups and
order of sessions Label No Label
• Label preferences: for the label condition only, the volunteers rated the labels of the Consumer
wines (six-points Likert scale, the greater the preference the higher the value). behaviour and
brain activity
3.6 Electroencephalographic (EEG) measures
The EEG was recorded continuously from 32 active Ag/AgCl electrode sites using an
EasyCap-62 channel cap (standard international 10–20 system layout) connected to an
ActiChamp amplifier and BrainVision Recorder software (version 1.21.0102). 1157
The electrodes were located at the following sites: AFz, AF3, AF4, AF7, AF8, F1, F2, F5,
F6, FCz, FC3, FC4, FT7, FT8, C3, C4, C5, C6, CPz, CP3, CP4, TP7, TP8, P1, P2, P5, P6, POz,
PO3, PO4, PO7 and PO8 (see Figure 3). The horizontal and vertical electro-oculogram (hEOG
and vEOG) were recorded. Two electrodes were placed at the outer canthi of both eyes to
measure the electrical activity generated by horizontal eye movements. Electrodes located
on the infraorbital and supraorbital regions of the left eye placed in line with the pupil
enabled to measure vertical eye movements and blinks. The resistance of the electrodes was
kept below 10 kΩ by using electrode gel and standard procedures to improve conductivity.
Presentation® software (Neurobehavioral Systems, 2012, www.neurobs.com/menu_
presentation/menu_features/features_overview) installed on a separate computer (DELL),
was used to present instructions to the participants and send appropriate markers
signalling relevant events to be picked up by BrainVision Recorder software (Version 1.21).
A QWERTY keyboard was used where the keys 1, 2, 3, 4, 5, 6, on the top
left, and the space bar registered answers and controlled the sequence of events during
the experiment.
Fpz
Fp1 Fp2
AF7 AF8
AF3 AFz AF4
F7 F8
F5 F3 F4 F6
F1 Fz F2
FT
10
FT7 FT8
FC5 FC3 FC1 FC2 FC4 FC6
FC2
T7 C5 C3 C1 Cz C2 C4 C6 T8
O1 O2
Oz
Figure 3.
The figure shows
the position of the
electrodes employed
Note: The electrodes were located at the red encircled positions, as in this study
described in the 10-20 system for electrodes placement
APJML 3.7 EEG data analysis
32,5 EEG data were processed using the BrainVision Analyzer software (Version 2.1.1).
First, an interpolation method was used to check the sufficient quality of the signal
acquired from the electrodes. This method allows to identify noisy channels and to replace
them by two or three existing channels (located close to the noisy channel). Noisy channels
were identified and corrected for 12 participants.
1158 Second, the continuous data were divided into four segments (one for each wine), each
segment (0–40,000 ms) started at the beginning of each rinsing condition (water) and lasted
the duration of the whole procedure.
Each segment (wine) was subsequently separated into four segments of 19,500 ms
(2,500–22,000 ms) for the colour (visual), smell (smelling), taste (tasting) and rinsing
condition (water tasting). Each segment (colour, smell, taste and water tasting) was in turn
partitioned in sized segments of 5,000 ms. Then, the baseline of every segment was adjusted
(0 to 100 ms). Artifacts were detected and removed for each segment. Next, Fast Fourier
transformations (FFTs) analysis was performed on tasting condition (wine) and rinsing
condition (water) data for each wine, using a standard Hanning window. A log10
transformation was applied[3] on the preprocessed data for wine. The resulting spectral
EEG data per wine and water were averaged for all participants individually.
In order to obtain a baseline, a subtraction was performed between tasting (wine) and
rinsing (water) log10 transformed data. Finally, data were imported to be used with SPSS.
4. Results
This section describes the results obtained for both Behavioural and EEG data.
4.3 Discussion
This subsection summarises the results presented in subsections 4.1 and 4.2. The present
experiment aims at investigating whether neural measures can contribute to the assessment
of consumers’ preferences during product experience (wine tasting). In particular, the
purpose of this experiment was to examine whether beta-band activity generated by the FC
(often associated with reward and pleasure) can be related to participants’ preferences for
wines. Beta-band activity in the FC was obtained from a sample of 26 volunteers, during the
tasting of four different wines. During the experiment, also self-reported preferences
(behavioural data) for wines, labels and perceived price were measured.
Wine Mean SE
Notes
1. The procedure used refers to the FISAR procedure for wine tasting (Italian Federation of
Sommeliers Hoteliers Restaurateurs).
2. www.uvinum.co.uk
3. Log10 transformation allows to normalise the EEG data. For more details see Figures A1 and A2
in Appendix 1.
4. The repeated measures ANOVA are a parametric test that allows to compare the means across
one or more variables that are based on repeated observations. The repeated measures ANOVA
“allows to determine whether the means of three or more measures from the same person are
similar or different” (Plichta and Garzon, 2009). Repeated measures ANOVA can be used to
investigate either changes in mean scores over three or more time points or differences in mean
scores under three or more different conditions (Statistics.laerd.com, 2019). The independent
variable has categories called levels or related groups (Statistics.laerd.com, 2019).
5. The effect of violating sphericity is “a loss of power (e.g. an increased probability of a Type II Consumer
error) and a test statistics (F-ratio) that simply cannot be compared to tabulated values of the behaviour and
F-distribution” (Field, 2013).
brain activity
6. In general, the recommendation is to use the Greenhouse–Geisser correction if εo0.75 and the
Huynd–Feldt correction if εW0.75.
7. The Friedman test is the non-parametric alternative to the repeated measures ANOVA (Statistics.
laerd.com, 2019). It is used to test differences between groups when the dependent variable is 1165
ordinal (Statistics.laerd.com, 2019).
8. The Wilcoxon signed-rank test is the nonparametric test equivalent to the dependent t-test
(Statistics.laerd.com, 2019).
9. w~ 2 allows to test the relationship between two categorical variables (Bluman, 2007).
10. Correlation determine the strength of a linear relationship between two variables. When there is
no correlation between two variables, then there is no tendency for the values of the variables to
increase or decrease in tandem (Bluman, 2007).
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APJML Appendix 1. Log10 transformation to normalise the EEG data
32,5
1.0
1168
0.8
Frequency
0.6
1.0
0.8
Frequency
0.6
0.4
Figure A2.
The figure shows that
the output of the EEG 0.2
data for the electrode
FC4 (16–20 frequency)
is normally 0.0
distributed after the
–1.5 –1.0 –0.5 0.0 0.5 1.0 1.5
log10 transformation
Log10 of EEG power spectrum with baseline correction
Appendix 2. Graphs Consumer
behaviour and
brain activity
Label
0.10
Label Session
No-Label Session
1169
0.00
Estimated Marginal Means
–0.10
Figure A3.
The graph shows the
–0.20 changes in beta-band
activity for each
wine (Chilean
Expensive, Italian
Expensive, Chilean
–0.30 Cheap and Italian
Cheap) in the
two sessions
CE IE CC IC
(label/no label)
Wine
0.10 Wine
CE
IE
CC
IC
0.00
Estimated Marginal Means
–0.10
Figure A4.
The graph shows the
–0.20 changes in beta-band
activity for each
wine (Chilean
Expensive,
Italian Expensive,
–0.30 Chilean Cheap
and Italian Cheap) in
the two sessions
Label session No Label session
(label/no label)
Label
APJML About the authors
32,5 Letizia Alvino obtained the Bachelor Degree in Business Administration for SMEs and followed post
graduate studies in Management and Business Control in Naples. In 2018, she received her doctoral
degree from the University of Molise, Campobasso, Italy. Letizia was also Researcher at the University
of Twente, where she conducted research and gave lectures of marketing and consumer neuroscience
during and after her doctoral degree. Letizia is Lecturer of Marketing and Research at Rotterdam
Business School, in the Netherlands. She is also external supervisor for Master thesis at Tilburg
1170 University. Her main research and teaching interests fall into areas such as Consumer Behaviour,
Branding, Marketing Strategies and Consumer Neuroscience. Letizia Alvino is the corresponding
author and can be contacted at: letizia.alvino@hotmail.it
Rob Van der Lubbe studied psychology at the University of Amsterdam, and got his PhD Degree at
the Free University in Amsterdam. Subsequently, he worked as a postdoc at the Medical University of
Lübeck and the University of Utrecht. In 2005 he got a position of Assistant professor at the
department Cognitive Psychology and Ergonomics at the University of Twente, The Netherlands, and
in 2010 he was promoted to the position of Associate Professor. In 2011, he also got a position as
Associate Professor at the University of Finance and Management at the Department of Cognitive
Psychology in Warsaw (Poland). In 2013 and 2014, Van der Lubbe also held a temporary position as
Visiting Professor at the Adam Mickiewicz University at the Physics Department. His research interest
is in lateralized power spectra of the EEG to index visuospatial attention, visual short term memory,
nociceptive spatial attention, changes in spatial attention due to a mindfulness based stress reduction
training, and variations in spatial attention due to different cue validities.
Reinoud A.M. Joosten studied econometrics in Tilburg and specialized in Mathematical Economics.
He obtained his PhD Degree from Maastricht University sponsored by MERIT, the Maastricht
Economic Research institute on Innovation and Technology, under the supervision of Koos Vrieze,
Hans Peters and Frank Thuijsman. For his post doc period, he obtained two scholarships from
METEOR, the graduate school of Maastricht University, and three scholarships from the Max Planck
Society to research at the Max Planck Institute on Economic Systems in Jena (director Ulrich Witt).
Since 2001, he has been employed by the University of Twente as Assistant Professor. His research
interest is in Economics (micro, resource and environmental), Game theory (stochastic games,
cooperative games, evolutionary games), Finance (real options (non-expected) utility, value) and Others
(internet security, social dilemmas, dynamic systems, mathematical biology, Markov chain).
Efthymios Constantinides, PhD, studied Economics in the Athens University of Economics and
Business and followed post graduate studies in Economics of European Integration in the University of
Amsterdam. He received his PhD at the University of Twente. During a corporate career of about ten
years he worked for corporations like Ericsson, Northern Telecom and KLM. He is currently Associate
Professor of Digital Marketing at the Faculty of Behavioural, Social and Management Sciences at the
University of Twente. His research is focused on the Digital Marketing and the impact of digital
technologies on the Marketing practice. He also is interested in the role of social media as marketing
tools and the role of emerging technologies and fields like Internet of Things, consumer neuroscience,
Artificial Intelligence and Big Data on marketing management activities.
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