4 December 2023

Subject- Report on the contribution of the operation manager in supporting the aims and

objectives of Tesla

Dear Board of Directors,

As a Junior Operation Manager at Tesla, I am pleased to present in front of you the report

highlighting the critical role the operation manager plays in supporting the business aims and

objectives. The operation management has a significant contribution to the overall progress of

our organisation, which includes customer satisfaction, planning, quality guarantee and

supply chain optimization. The managers ensure smooth production with better quality of

products.

1.0 Role of operation managers within Tesla

Tesla’s emphasis on customer satisfaction makes it important for the company to invest in

areas of innovation and design. The innovation ranging from cars to solar panels requires

better operation management. The operation managers are responsible for introducing new

technologies that later become the face of Tesla (Valentin, 2019). It is with this innovation

that the operation managers help Tesla fulfil its commitment towards eco-friendly and

sustainable products. Similarly, they ensure that the company’s products are inclined to the

changing trends and demands. Secondly, the operation managers keeping in mind the

innovation, do not compromise the quality of the product. The managers are responsible for

conducting periodic reviews and ensuring the implementation of the best-quality products

(Hidalgo et al. 2018). The innovation together with proper scrutiny helps the company aim

for higher quality products. The major proportion of Tesla customers come from rich

families, who do not want to compromise with their security and life. It is the quality

enhancement techniques of operation managers that help the company provide an advantage.
Lastly, the Tesla company is committed to guaranteeing efficient and effective types of

supply chain. The work includes overseeing relationships with the suppliers, maintaining

timely shipments and looking after the inventory. This way a large proportion of work is in

the hands of operation managers, making them important within the company. Thus, the

supply chain helps attain the demand-supply equilibrium within the company, ensures proper

quality of product and helps Tesla achieve its objectives.

1.1 Operation managers helping Tesla achieve success

The innovative strategies of the operation managers have yielded great advantages to the

company. The innovative ideas have led to an upsurge in the demand for Model S, which has

combined safety and performance by providing the world’s longest-range electric vehicle

with 0-60 mph acceleration time within 2.28 seconds (Tesla). This model was the best-selling

electric vehicle in the year 2015-16 and increased the prestige of Tesla. It also helped the

company to stand on its commitment to providing maximum security to its clients. Moreover,

the carbon emission of Tesla has reduced significantly by around 50%, although most of the

electricity is generated through coal power plants (Tesla). This highlights the strong skills and

enthusiasm of the operation managers who work to maintain the aims of the company.

2.1 Importance of management approaches

Tesla is a company committed to producing eco-friendly and qualitative products. Sustainable

vehicles are better adapted to the emerging and changing environment but the training,

communication and lack of leadership do not allow the management to function smoothly. It

is for this that Agile and change management approaches are necessary to bring in a robust

change. These approaches if implemented together will not only bring better products but will

also strengthen the operation management from within. Some of the features are Strong
leadership, training, capacity building and proper planning, which will allow the operation

management to increase the value of products of Tesla in the international markets.

2.2 The Agile Management Approach

This approach emphasizes the methods necessary to achieve maximum utility of the existing

resources. Through its nature of flexibility and quick response, the results are often value-

oriented. Tesla deals with cars that require constant change and for that, a flexible approach

must be in place. The agile management approach focuses on cross-functional teams and

makes it possible for several people to come and work together at times of need (Altexsoft,

2019). Further, to maintain customer satisfaction, the company can foster cooperation with

the clients. Engagement with customers through feedback, surveys or sampling will help the

operation management find the best quality of the product. This approach includes initiating,

planning, executing and monitoring, which are essential for ensuring the quality and

efficiency of the product (Altexsoft, 2019). Phased planning and then working accordingly

will not create disruption in work and will bring timely delivery of the product. Thus,

working according to these phases will help Tesla attain higher satisfaction from the

customers. So, instead of a strict division between different departments, the company should

work towards cooperation and coordination among various units.

2.3 change management approach

Tesla works through a strict chain of command where the different departments follow the

guidelines provided to them. This restricts the company from maintaining a smooth

functioning as a small disruption in any department cause chaos. The adoption of a change

management approach will help counter the problem of communication by focusing on

strengthening the links within the company. The approach helps in achieving flexibility
within work by allowing employees to adapt to new values, culture and vision (Wang, 2012).

It ensures maximum coordination among different units through training, development and

team leadership. The proper training helps the employees to work with maximum utility even

if the chain of command is disrupted. The main aim is to teach proper skills to the employees

so that they do not have to depend upon the higher authorities. Organising workshops and

skill enhancement programmes are best to train the employees. Secondly, the emphasis on

strong leadership will help Tesla to bring a range of operations to work. Strong leaders help

managers to work effectively by creating a diverse and healthy environment. Thus, rewards,

promotions and skill enhancement training are necessary for the managers to bring innovation

and diversity within the management of Tesla.

References

Altexsoft. (2019). Agile Project Management: Best Practices and Methodologies. AltexSoft.

https://www.altexsoft.com/whitepapers/agile-project-management-best-practices-and-

methodologies/

Hidalgo, E.H., Solà, R.R., Ivanova, M., Rozeva, A. and Durcheva, M. Internal Quality Assurance

Procedures Applicable to eassessment: Use Case of the tesla project. Conference on

Information Technology Based Higher Education and Training , 2013, 1-

6 https://www.researchgate.net/profile/Anna-Rozeva/publication/326854967_Internal_Qualit

y_Assurance_Procedures_Applicable_to_eAssessment_Use_Case_of_the_TeSLA_project/

links/5ef4c8d3a6fdcc4ca42e0858/Internal-Quality-Assurance-Procedures-Applicable-to-

eAssessment-Use-Case-of-the-TeSLA-project.pdf

Wang, G. G. Change Management. The Encyclopedia of Human Resource Management: Short

Entries, 2012, 103-106. :10.1002/9781118364741.ch17

Tesla. https://www.tesla.com/sites/default/files/tesla-model-s.pdf