Presentasi Komitmen “Wajib Dilaksanakan dan

Larangan”
“Do and Don’t” Commitment Presentation

QUALITY LINE MAINTENANCE

2021
Objective
At the end of this module, participants will
understand what is “Do” Commitment and
“Dont” Commitment and how to implement
them in Maintenance process
Outline
 No. 1 Do (Wajib di laksanakan)
 No. 1 Don’t (Larangan)
 No. 2 Do (Wajib di laksanakan)
 No. 2 Don’t (Larangan)
 No. 3 Do (Wajib di laksanakan)
 No. 3 Don’t (Larangan)
 No. 4 Do (Wajib di laksanakan)
 No. 4 Don’t (Larangan)
 No. 5 Do (Wajib di laksanakan)
 No. 5 Don’t (Larangan)
 No. 6 Do (Wajib di laksanakan)
 No. 6 Don’t (Larangan)
 No. 7 Do (Wajib di laksanakan)
 No. 7 Don’t (Larangan)
Outline
 No. 8 Do (Wajib di laksanakan)
 No. 8 Don’t (Larangan)
 No. 9 Do (Wajib di laksanakan)
 No. 9 Don’t (Larangan)
 No. 10 Do (Wajib di laksanakan)
 No. 10 Don’t (Larangan)
 No. 11 Do (Wajib di laksanakan)
 No. 11 Don’t (Larangan)
 No. 12 Do (Wajib di laksanakan)
 No. 12 Don’t (Larangan)
 No. 13 Do (Wajib di laksanakan)
 No. 13 Don’t (Larangan)
 No. 14 Do (Wajib di laksanakan)
 No. 14 Don’t (Larangan)
Outline
 No. 15 Do (Wajib di laksanakan)
 No. 15 Don’t (Larangan)
 No. 16 Do (Wajib di laksanakan)
 No. 16 Don’t (Larangan)
 No. 17 Do (Wajib di laksanakan)
 No. 17 Don’t (Larangan)
 Understanding Proper Working
No. 1 Do (Wajib dilaksanakan)

 It is possible that a job is left

incomplete during perform
maintenance task, these
situations present a far greater
risk.
 All maintenance process are
perform and control in a
proper ways

Basic Supervisory Training

No. 1 Don’t (Larangan)

Remember:
Responsility and authority must go
together, and... YOU ARE ACCOUNTABLE
Pasal 58 UU Penerbangan No. 1/2009
(1) Setiap personel pesawat udara wajib
memiliki lisensi atau sertifikat
kompetensi.
Pasal 413
(1) Setiap personel pesawat udara yang
melakukan tugasnya tanpa memiliki sertifikat
kompetensi atau lisensi sebagaimana dimaksud
dalam Pasal 58 ayat (1) dipidana dengan pidana
penjara paling lama 1 (satu) tahun atau denda
paling banyak Rp200.000.000,00 (dua ratus juta
rupiah).
No. 2 Do (Wajib dilaksanakan)

Please Cross Check/consult

with your boss if you have Job
Instruction card/ Work Order
from Any unit if that job card not
refer to approved
MaintenanceData
Pasal 437 UU Penerbangan
No. 1/2009
(1) Setiap orang menyampaikan
informasi palsu yang
membahayakan keselamatan
penerbangan sebagaimana
dimaksud dalam Pasal 344 huruf e
dipidana dengan pidana penjara
paling lama 1 (satu) tahun.
No. 2 Don’t (Larangan)

De‐motivated people tend to

demonstrate the following
characteristics:
 apathy and indifference
(“melalaikan”) to the job;
 an exaggeration (“melebih‐
lebihkan’) of the effects /
difficulties encountered in
problems, disputes and grievances
(“mengeluh”);
 a lack of co‐operation in dealing
with problems or difficulties;
 Let personnel to deviate from
applicable procedure during
performing the work
 resistance to change.
Basic Supervisory Training
No. 3 Do (Wajib dilaksanakan)

UU Penerbangan No. 1/2009

Personel Pesawat Udara
Pasal 58
(1).....
(2) Personel pesawat udara yang terkait
langsung dengan pelaksanaan
pengoperasian pesawat udara wajib
memiliki lisensi yang sah dan masih
berlaku.
Pasal 59
(1) Personel pesawat udara yang telah
memiliki lisensi wajib:
a. melaksanaan pekerjaan sesuai
dengan ketentuan di bidangnya;
b. mempertahankan kemampuan yang
dimiliki
No. 3 Don’t (Larangan)

When Fatigued:
• Reaction time is slower
• Trouble in concentrating or
remembering things
• Difficult to communicate with co‐
workers
• May fall asleep on the job
• May make a safety‐critical mistake
Being fatigued can make
you a risk to yourself,
your co‐workers, and
the public!
Basic Supervisory Training
No. 4 Do (Wajib dilaksanakan)

1. Identify safety hazard

during perform the job
2. Provide for continuous
monitoring and regular
process to prevent
personnel injury by
using APD
No. 4 Don’t (Larangan)

All employees performing

maintenance or other safety‐
related functions for an air
carrier or commercial operator
certificated under CASR Part
121 or Part 135 are included in
a DGCA approved anti‐drug
program.

AMO QSM 4.1

No. 5 Do (Wajib dilaksanakan)
MAINTAIN OF PERSONNEL, HOUSING,
FACILITIES, EQUIPMENT, MATERIALS
AND TECHNICAL DATA

The housing, facilities, tools and equipment for

the maintenance execution carried out by
Batam Aero Technic, can be provided either
owned by Batam Aero Technic or rental through
contract and agreements with related party.

AMO QSM 1.10

1.Each Maintenance personal is responsible
to inspect condition and validity of
calibration or interval inspection of any tool
and equipment issued from tool store prior
to accept it.
2. If a calibration or interval inspection is
overdue or an improper condition is found,
that tool or equipment shall not be accepted
and be quarantined
LMPM 5.1.2
No. 5 Don’t (Larangan)

DANGER !!!
Give threat/punishment/pressure to
personnel who report
occurence/condition which may
jeopardize safety will make your
crew/team Chaos

Working as part of a team

number of potential benefits which include:

• Share resources (knowledge, tools, etc.)

• Discuss problems and shared solutions
• Check & recheck others’ work

Basic Supervisory Training

No. 6 Do (Wajib dilaksanakan)

Work in‐progress

(12) Chief / Certifying staff / Leader/

assigned inspector reviews completed
task cards and ensure all data entry
are correctly with signature /
stamped. He will record the
completed schedule maintenance
check in the customer Air carrier
AFML. The completed task cards
should be returned to PPC & Technical
Support using Check List Package form
BT‐LMF‐02‐002.

LMPM 8.4.2.2
No. 6 Don’t (Larangan)

Pasal 437 UU Penerbangan

No. 1/2009
(1) Setiap orang menyampaikan informasi
palsu yang membahayakan
keselamatan penerbangan
sebagaimana dimaksud dalam Pasal
344 huruf e dipidana dengan pidana
penjara paling lama 1 (satu) tahun.
(2) Dalam hal tindak pidana sebagaimana
dimaksud pada ayat (1) mengakibatkan
kecelakaan atau kerugian harta benda,
dipidana dengan pidana penjara paling
lama 8 (delapan) tahun.
(3) Dalam hal tindak pidana sebagaimana
dimaksud pada ayat (1) mengakibatkan
matinya orang, dipidana dengan pidana
penjara paling lama 15 (lima belas)
tahun
No. 7 Do (Wajib dilaksanakan)

Maintenance release shall be issued when:

 All maintenance ordered has been

properly carried out i.a.w the

procedures

 No non‐compliances which are known

to endanger flight safety.

EASA Part 145.A.50 (a)

No. 7 Don’t (Larangan)

Leaving Aircraft Unattended

The aircraft is not required for
immediately service and left parked
unattended on the apron are likely to
be exposed to hazards possibility and
therefore checks are required before
leaving aircraft unattended.

Engineer :
1, 2,......
3. Checks all aircraft doors (including
cargo and service doors) and cockpit
windows are closed, pitot and static
port covers installed, engine intakes
and exhausts are clear (install engine
nose cowl cover, if available) and
landing gear ground locks pin are
installed. LMPM 5.2.2.5
No. 8 Do (Wajib dilaksanakan)

Aviation maintenance supervisor

activities
• Conduct general briefing to all team
members on their responsibility and
function in the team
• Identify the human factors affecting job
performance to minimize the possibility of
maintenance errors

• Allocation of maintenance instructions /

tasks to team members (taking into
consideration the individual experience,
qualifications and task authorizations).

Basic Supervisory Training

No. 8 Don’t (Larangan)

Certification of maintenance or
Maintenance Release, is a
document that contains a
certification confirming that the
maintenance work has been
completed in a satisfactory
manner i.a.w approved data and
procedures (FAA 129‐4A)
No. 9 Do (Wajib dilaksanakan)

GENERAL MANAGER LINE

MAINTENANCE

Ensure assigned personnel

receive adequate and
documented maintenance
training and the proper
procedures, method and
practices are adhered to in the
performance of their
respective duties.

AMO QSM 4.3.6

No. 9 Don’t (Larangan)

GENERAL CERTIFICATION REQUIREMENTS

The approved maintenance organization

DGCA certificate includes the Certificate of
Approval, ratings and Operations
Specifications.

No operations will be conducted in

violation of that or any other certificate
issued by a civil aviation authority.

AMO QSM 1.9

No. 10 Do (Wajib dilaksanakan)
Pasal 321 UU Penerbangan
No. 1/2009
(1) Personel penerbangan yang
mengetahui terjadinya penyimpangan atau
ketidaksesuaian prosedur penerbangan,
atau tidak berfungsinya peralatan dan
fasilitas penerbangan wajib melaporkan
kepada Menteri.
(2) Personel penerbangan yang
melaporkan kejadian sebagaimana
dimaksud pada ayat (1) diberi
perlindungan sesuai dengan ketentuan
yang berlaku.
LMPM 7.4.2 Procedure
1. Whenever an inaccuracy / ambiguity in
maintenance instruction is found during
maintenance on aircraft / aircraft
component, the engineer must fill a
Document Change Request form BT‐QMF‐
002 and send it
No. 10 Don’t (Larangan)

Individual at aviation maintenance

need to communicate in their team:
 Before starting a task ‐ to find
out what to do;
 During a task ‐ to discuss work in
progress, asking questions,
confirm actions or intentions, or
to ensure that others are
informed of the maintenance
state at any particular time.
 At the end of a task ‐ to report
its completion and highlight any
problems.

Basic Supervisory Training

No. 11 Do (Wajib dilaksanakan)

All Maintenance Manual

always have information about
proses installation and removal
all part, Used and record all
important step to ensure that
all maintenance task perform
correctly and proper way

Basic Supervisory Training

No. 11 Don’t (Larangan)

Tools and Equipment from Tools Store

Inspection Procedure

(4) Tools and equipment shall be

inspected, cleaned and properly packed in
the container (if applicable) before being
returned to Main Station. Any damage
found during use shall be reported to a
Store Keeper and unserviceable tag stating
the damage shall be attached to it.

LMPM 14.9.2
No. 12 Do (Wajib dilaksanakan)

Work in‐progress
(1) –(4)....
(5) When performed task cards have been
completed, engineer / mechanic will report
to the leader for proper review and
compilation.
(6)‐(7).....
(8) If there is any finding during the check,
it should be informed to the leader
/Certifying staff / MCC for proper
evaluation and disposition.
(9). Then appropriate Maintenance Defect
and Rectification Report (MDRR‐Form BT‐
QMF‐037) must be raised and recorded in
the WO.

LMPM 8.4.2.2
No. 12 Don’t (Larangan)

Mechanics can become

complacent when they have done a
task over and over again without
making an error.

Inspectors can become

complacent when they have done
an inspection many times before
without finding a problem.

We must fight complacency!

HF Training “Dirty Dozen”

No. 13 Do (Wajib dilaksanakan)

Every Caution tag,

Warning tag will inform you
about possibility of
potential hazard, if we
perform job careless

HF Training “ Potential Hazard”

No. 13 Don’t (Larangan)

Preparation for Aircraft

Arrival

Engineer/Mechanic:
(1)‐(4)...
(5) Ensures the necessary
ground equipment such as
wheel chocks and other
necessary aircraft ground
support equipment are
located on the designated
location.
LM PM 5.2.2.1
No. 14 Do (Wajib dilaksanakan)

Detail of work that the

organization is capable
performing based within
the scope of the rating
stated on the approved
certificate shall be listed in
the Capability List (self
evaluation included)
document no. BT‐ CL‐01.

AMO QSM
No. 14 Don’t (Larangan)

WARNING Suspected Un
approved Part (SUP)
•Verify that the actual part and
material tag reflect the same
information regarding part and serial
number.
• Verify that the identification on the
part has not been tampered with (e.g.,
serial number stamped over, label or
part/serial numbers improper or
missing or serial numbers located at
other than the normal location).
• Ensure that the parts’ shelf life
and/or life limit has not expired, if
applicable.

FAA AC No: 21‐29D

No. 15 Do (Wajib dilaksanakan)

CASR 43.13 Performance Rules (general).

(a) Each person performing maintenance,

alteration, or preventive maintenance on an
aircraft, air‐frame, engine, propeller, or
appliance shall use the methods, techniques,
and practices prescribed in the current
manufacturer’s maintenance manual or
Instructions for Continued Airworthiness
prepared by its manufacturer, or other
methods, techniques, and practices
acceptable to the DGCA
No. 15 Don’t (Larangan)

It is required communication from

the ground personnel (engineer or
mechanic with flight deck person)
during aircraft moving or activity on
the ground.
LMPM 5.1.1

Fire Extinguisher Equipment

The Engineer or mechanic shall check that
the fire extinguisher equipment is
available before starting the engines and
position on the designated location.

LMPM 5.3.2.4
No. 16 Do (Wajib dilaksanakan)

REMEMBER

Many Incident and

Accident of Aircraft
operation is caused by
Foreign Object Damage
Foreign objects found at the parking stand,
involving risk of engine or tire damage and
shall be removed before starting the
engines. A report shall be made to Safety
Department to record the Foreign Object
Debris (FOD)
LM PM 5.3.2.2
No. 16 Don’t (Larangan)
Your internal procedures should
include a means of identifying
unapproved parts and preventing
their acceptance. An effective
receiving inspection should address
the following suggested areas:
5.3.1 Confirm that the packaging of
the part identifies the supplier or
distributor and is free from alteration
or damage.
FAA AC No: 21‐29D
Handling or Carrying component/part
without proper package and not obey to
procedure, will make :
• High Expensive Maintenance Cost
• Low reliability component that it will
affect to safety during aircraft
operation
No. 17 Do (Wajib dilaksanakan)

Before the group leader/chief is leaving

his work at the end of the shift, he is
responsible to brief the arriving shift’s
leader and personnel of the exact status
of in progress repair and inspection. This
briefing includes accounting for the in
progress maintenance status book and
work order records (job card) to assure
adequate continuation of the work by the
next shift. Any inspection that could not
be completed by the inspector as a result
of a shift change or other work
interruption must be adequately turned
over to the next inspector, through
written and verbal communications

AMO QSM 7.1.2

No. 17 Don’t (Larangan)

REMEMBER
Documented of All Maintenance
Record is a fact that
maintenance of the aircraft is
done correctly and safely
 Understanding proper Working

Working as an aircraft Engineer is like walking on

the rope, Rope is a procedure/Quality. If you do not
use procedure, you will falling down.
SAMPLE CASE 1
 SAMPLE CASE 2
QUALITY REPORT
Subject :INVESTIGATION PK‐LAI ID 6376 No. : 004‐QLM‐XI‐2020
(RTB) D/T ENGINE 1 HIGH VIBRATION Date : 20 Nov 2020
Quality Team :

Attention : LINE MAINTENANCE

Summary
Date of occurance : 19 NOV 2020 Location : CGK
Aircraft Type or : A320 Aircraft : PK‐LAI
Component P/N Registration
Others : : PK‐LAI ID 6376 CGK‐YIA ,A/C RTB D/T ENGINE 1 HIGH VIBRATION

Reference
TASK CARD NO A320‐EA‐72‐564 Fan blade Replacement A320‐CEO CFM56‐58 Engine in‐service
limit for 400 cycle due to CU‐NI coating peeled off AMM task 72‐21‐00‐300‐029‐A For Replacement
of Individual Fan BladeAMM task 72‐21‐00‐000‐007‐A For Removal of the Fan BladeAMM task 72‐
21‐00‐400‐007‐A For Installation of the Fan BladeAFML Z 341275 ,AFML Z 341277CHRONOLOGY
REPORTAIRCRAFT ON GROUND DECLARATION Ref No: BA/AOG/EIC/2020/XI/005
Narrative
On Nov 19,2020 time 17.00 UTC ,PK‐LAI performed Fan blade Replacement A320‐CEO CFM56
Engine in service limit for 400 cycle due to CU‐NI Coating peeled off I.A.W TIC A320‐EA‐72‐564
,while doing work using data since august sent from BTH.Jobs finish at 19.00 UTC and A/C RTS. Nov
20,2020 A/C schedule as ID 6376 ,A/C block off 01.55 UTC and in flight A/C Engine 1 N1 High
Vibration up to 9,9 and RTB .A/C block on 03.00 UTC,Aircraft state AOG 04.00 UTC.
Finding
Disobey follow AMM ProcedureUsed Data Reference Since August 2020 from
BTHComplacencyAuthorized engineer assist from LM just do RTS without involve in the work
processLack of Release man A320

Corrective Action
Chief / Leader briefing & Review Task card to all personal before doing the Jobs Mechanic &
Engineer EALM must be presentation AMM Procedure Fan blade Replacement A320‐CEO CFM56‐58
Engine

Conclusion
1. Give Assignment to Mechanic & Engineer EALM to socialization to everyone EALM team to
used current data & review before starting work. And always use and read Manual procedure
correctly 2. Need to add Engineer RTS In EALM unit
 SAMPLE CASE 3

QUALITY REPORT
Subject :INVESTIGATION ESCAPE SLIDE AFT No. : 008‐QLM‐XI‐2020
ENTRY DOOR AUTOMATICALLY INFLATED Date : 02 Dec 2020
PK‐LGV Quality Team :
Attention : LINE MAINTENANCE
Summary
Date of occurance : 02 Dec 2020 Location : CGK
Aircraft Type or : B737‐9‐‐ER Aircraft : PK‐LGV
Component P/N Registration
Others : :

Reference
W/O : 1091172 TASK CARD NO B737NG‐EA‐25‐2508 Revisi 00 Performed 26 Aug 2020 Sta BPNW/O
: 1094062 TASK CARD NO B737NG‐EA‐25‐2508 Revisi 02 Performed 29 Sep 2020 Sta CGKCMM 25‐
60‐35CHRONOLOGY REPORT
Narrative
On Dec 02,2020 time 06.00 UTC ,Get information that PK‐LGV Park stand Z12 Experienced escape
slide aft entry door P/N 5A3307‐7 S/N BNG 9849 Auto deploy, performed investigated with QC 121
Mr Ayi Sumarna .

Finding
Found slideraft was deployed at AFT entry door.Found defect puncture at slideraft.Reservoir bottle
for slideraft P/N 630124‐04 S/N IY10739 empty.Valice torn apart.After check found P/N 5A3307‐7
S/N BNG 9849 padding still pre SB.
Corrective Action
Plan for Engineer and Mecahanic to receive briefing to measure firing cable slackness at EMEQ
shop.Maintanence process for reservoir bottle as per CMM 25‐60‐35.(OH every 36 months).Make
sure firing cable slackness check as per Task Card using correct method. P/N 5A3307‐7 post SB
5A3307‐25‐451 ( Incorporate Firing Cable Slack Retention Method in Slide Pack )

Conclusion
Check reservoir bottle as per CMM 25‐60‐35.Task Card for checking firing cable slackness must be
done properly. Check for reservoir bottle P/N 630124 ‐ 04 aging and HST. Check Regulator Assy P/N
4A4047‐6 K1 S/N N‐3282 for leak test.
SAMPLE CASE 4
SAMPLE CASE 5