Avinash Kumar

Email Id:kumaravinashsingh7890@gmail.com
Contact No:8984580175

CAREER OBJECTIVE

To work for an organization where I can apply my technical skills to the complete extent for the
development of organization and also my personal career.

EDUCATIONAL QUALIFICATION

EXAMINATION/ INSTITUTION BOARD/ YEAR OF PASSING

DEGREE UNIVERSITY
Konark Institute of Science BPUT
BTech & Technology
2020

OMM Prakash verma senior

12th secondary School BSEB
2015
Pragya bharati public
10th School CBSE 2013

Work experience:

Company: vodafoneidea
Duration: September 2021 to till date
Designation: Service Desk Engineer

Sensitivity: Internal & Restricted

Roles & Responsibility:

 Managing & solving all incidents under SLA Matrices.

 Proactive action to act on incident management.
 Handling to P1, P2, P3, P4 issues
 Responsible for analyzing TTO and TTR miss reasons.
 Various windows OS Installation and Troubleshooting
 Providing Remote assistance by using remote desktop connections.
 Configuring MS Outlook and adding mail accounts of users in Outlook.
 Troubleshooting various common outlook Issues.

 Attending and coordinating management and technical team meeting on various highlights.
 Responsible to generate tickets repots received and dispatched.
 Over view knowledge about service now ticketing tool.
 Managing and Marinating CMDB Database
 Report Generation and taking ownership for documentation properly
 Troubleshooting printer Issue from remotely.
 Adding domain account into local admin group for giving access.
 Responsible for unlock the domain account
 Responsible for password reset request for users
 Adding .PST file and signature in MS outlook.
 Printer Installation both both local and network printer

 Creating new tickets based on user narratives.

 Ticket forwarding to concern Department for restoring service.

Sensitivity: Internal & Restricted

  Exporting all ticket from ticket and analyzing Daily and weekly review.
 Works proactively with team for analyzing ticket flow

STRENGTH

 Cool, calm and friendly in nature.

 Very confident and sincere

HOBBIES

 Reading Newspaper & motivational books & Videos

 Listening music, watching TV,

PERSONAL PROFILE
 Date of birth :25/10/1998
 Nationality : Indian
 Religion : Hindu
 Category : General
 Gender : male
 Marital Status :Single
 Language Known :Hindi & English

DECLARATION
I hereby declare, that all above mentioned information are true and valid to the best of my knowledge.
Date:
Place:

Signature
Avinash Kumar

Sensitivity: Internal & Restricted

Sensitivity: Internal & Restricted