WEST VISAYAS STATE UNIVERSITY

Lambunao Campus
SCHOOL OF INFORMATION AND
COMMUNICATIONS TECHNOLOGY
Lambunao, Iloilo

ONLINE ORDERING AND APPOINTMENT SYSTEM OF CAMACHO VETERINARY CLINIC

An Undergraduate Thesis

(Capstone Project)

Presented to the Faculty of

West Visayas State University – Lambunao Campus

Lambunao, Iloilo

In Partial Fulfilment

of the Requirements for the Degree

Bachelor of Science in Information Technology

(Software Technologies)

by

Carias, Kristy Lee Y.

Escalo, Marnie C.

Ignacio, Janah Phobe L.

Landazabal, Donna Mae B.

December 2023
 WEST VISAYAS STATE UNIVERSITY
Lambunao Campus
SCHOOL OF INFORMATION AND
COMMUNICATIONS TECHNOLOGY
Lambunao, Iloilo

APPROVAL SHEET

The Undergraduate thesis (Capstone Project) entitled Online Ordering and

Appointment System of Camacho Veterinary Clinic, submitted by Carias, Kristy Lee Y.,
Escalo, Marnie C., Ignacio, Janah Phobe L., Landazabal, Donna Mae B. In partial
fulfilment of the requirements for the degree, Bachelor of Science in Information
Technology with Specialization in Software Technologies is hereby approved.

___________________ MABEL M. SATONERO, Ed. D.

Date Chairman

___________________ ROMER P. PEDROSO

Date Panel Member

___________________ BILLY JOE C. LUPERA

Date Panel Member

___________________ GRACE LHYN R. LEGASTE

Date External Member

___________________ JOAN S. SALCEDO, MA Ed.

Date Adviser

Accepted in partial fulfilment of the requirements for the degree Bachelor of Science in
Information Technology with specialization in Software Technologies.

___________________ MABEL M. SATONERO, Ed. D.

Date Director, School of Information
and Communications Technology

December 2023

ii
 WEST VISAYAS STATE UNIVERSITY
Lambunao Campus
SCHOOL OF INFORMATION AND
COMMUNICATIONS TECHNOLOGY
Lambunao, Iloilo

ACKNOWLEDGMENT

First and foremost, we would like to thank our Almighty God, for letting us

conquer difficulties throughout our research journey. By Your guidance, we faced it all

with boldness. Thank You for providing us endless patience, pushing us to our full

potential, and making us learn and forgive each other from time to time. We praise You

for all Your goodness. We will keep on trusting You for our future.

The study’s completion was made possible by some people who contributed their

time, effort, assistance and support for this study:

We would like to express our appreciation to our adviser, Ma’am Joan S. Salcedo

for her guidance, support, and encouragement throughout the entire research process.

Also, to our instructor, Sir Billy Joe Lupera who helped us in our research title and not

just the research title but to our entire research journey, our always one-call-away and

all-around teacher (programming or documentation). To our research panelists,

Dr.Mabel M. Satonero, Ma’am Jojo C. Garanganao, Sir Romer P. Pedroso, Ma’am Grace

Lhyn R. Legaste, Sir Kerwin G. Buenaflor for our program, Ma’am Michelle Pauline Lorilla

and Ma’am Joyce Limua, thank you for the valuable feedback and recommendation

which helped us to refine and improve the quality of our software project. Special thanks

to Dr. Isauro Sindol, Jr., our thesis subject adviser, for guiding, motivating and lifting

our spirit to do our task and helping us throughout this journey.

iii
 WEST VISAYAS STATE UNIVERSITY
Lambunao Campus
SCHOOL OF INFORMATION AND
COMMUNICATIONS TECHNOLOGY
Lambunao, Iloilo

Also, we would like to acknowledge the support and encouragement of our

families the Carias Family, Landazabal Family (especially Donna’s brother, Dennis),

Escalo Family (especially Marnie’s mother) and Ignacio Family (especially to Janah’s

sister, Ma’am Janine Ignacio), who have provided us emotional, financial and moral

support throughout this challenging journey. Additionally, we are also grateful to our

friends and classmates for staying, supporting, and encouraging us, especially the Team

Paho squad (Renagin Juliano, Elmon Cenal, James Atenta, and Jennifer Caras), and I

would like to thank Tita Liezel for allowing us to stay in their home whenever we had an

approaching thesis defense and other matters. To my ICT Club members, especially Ms.

President, Angel Grace Layao, and Jorell Alvaran. Moreover, we would like to express

our gratitude to Camacho Veterinary Clinic Family, to Dr. Annalyn Camacho, and to Dr.

John Paul Camacho for allowing us to conduct this study, we are grateful for your

kindness and hospitality. Finally, we want to thank ourselves for finishing this task, for

doing our work morally, for doing our best, for all the sacrifices and for all the team

efforts.

Carias, Kristy Lee Y.,

Escalo, Marnie C.,

Ignacio, Janah Phobe L.,

Landazabal, Donna Mae B.

iv
 WEST VISAYAS STATE UNIVERSITY
Lambunao Campus
SCHOOL OF INFORMATION AND
COMMUNICATIONS TECHNOLOGY
Lambunao, Iloilo

Carias, Kristy Lee Y., Escalo, Marnie C., Ignacio, Janah Phobe L., Landazabal, Donna Mae
B., “Online Ordering and Appointment System of Camacho Veterinary Clinic” , A
Capstone Project, School of Information and Communications Technology, West
Visayas State University – Lambunao Campus, Lambunao, Iloilo. December 2023.

EXECUTIVE SUMMARY

This study aimed to develop an Online Ordering and Appointment System of

Camacho Veterinary Clinic. The main purpose of this study was to develop a system that

will manage the appointment needs of the clinic clients and to solve the several queries

online and on calls from the clients about the clinic’s products, prices, and availability.

The front-desk personnel can approve or decline the orders and the doctor can approve

the client’s appointment and scheduling. The proposed system will allow the customers

to view the products and product descriptions. This study focused on the development

of an Online Ordering and Appointment System. The system includes updated list of

products which will be provided by the basic inventory that will focus on showing of

available stocks by the minus of order quantity of products to the stocks of clinic’s

product. The system will also generate client’s appointment details after they booked

their appointment, generate order details of the clients from the online ordering page as

well as their schedule for pick up and calendar. Additionally, this study covers on

improving the appointment system and create an online ordering for the clinic. The

method used to develop was the application of Modified Waterfall Model of the System

Development Life Cycle (SDLC) which includes Planning, Analysis, Design,

v
 WEST VISAYAS STATE UNIVERSITY
Lambunao Campus
SCHOOL OF INFORMATION AND
COMMUNICATIONS TECHNOLOGY
Lambunao, Iloilo

Implementation and Operation and Maintenance. The researchers utilized Visual Code,

Sublime Text Code Editor for code editing; while the languages used were PHP, HTML5

and Bootstrap version 5 and XAMPP as our database. The result of the acceptability of

the proposed capstone project entitled Online Ordering and Appointment System of

Camacho Veterinary Clinic in terms of General Criteria as overall result was Very Good.

In terms of General Presentation Criteria, the overall findings were Very Good. In terms

of Specific Technical Criteria for information systems and prototype software systems,

the over-all findings were Very Good.

vi
 WEST VISAYAS STATE UNIVERSITY
Lambunao Campus
SCHOOL OF INFORMATION AND
COMMUNICATIONS TECHNOLOGY
Lambunao, Iloilo

TABLE OF CONTENTS

Page

Title Page i

Approval Sheet ii

Acknowledgment iii

Executive Summary iv

Table of Contents vi

List of Figures ix

List of Tables xiii

List of Appendices xiv

CHAPTER

1 INTRODUCTION 1

Background of the Study 2

Statement of the Problem 6

Objectives of the Study 7

Conceptual Framework 7

Definition of Terms 10

Purpose and Description 12

Scope and Limitations 13

vii
 WEST VISAYAS STATE UNIVERSITY
Lambunao Campus
SCHOOL OF INFORMATION AND
COMMUNICATIONS TECHNOLOGY
Lambunao, Iloilo

2 REVIEW OF RELATED LITERATURE AND SYSTEMS 14

Review of Foreign and Local Literature 14

Review of Foreign and Local System 21

Justification of the Present Project (Synthesis) 33

3 TECHNICAL BACKGROUND AND METHODOLOGY 34

Requirement Analysis 35

Requirement Documentation 37

Design of Software, System, Product and or Process 49

Deployment and Testing 55

Description of the Prototype 58

Implementation Plan 67

Evaluation Result 68

Statistical Data Analysis 69

4 PRESENTATION OF THE PROPOSED SYSTEM ANALYSIS 70

AND INTERPRETATION OF DATA

The Proposed System 71

Technical Specification 72

Software Specification 72

Hardware Specification 73

User’s Specification 73

viii
 WEST VISAYAS STATE UNIVERSITY
Lambunao Campus
SCHOOL OF INFORMATION AND
COMMUNICATIONS TECHNOLOGY
Lambunao, Iloilo

System Implementation 74

System Inputs and Outputs 74

Project Evaluation 105

Analysis of Results 105

Project Evaluation of User of the System 105

Post-Evaluation of the IT Expert/Panel 106

Post-Evaluation of the Adviser 106

Summary of Evaluation Results 107

5 SUMMARY OF FINDINGS CONCLUSIONS AND RECOMMENDATION 109

Summary of Proposed System and Research Design 110

Summary of Findings 111

Conclusion 111

Recommendations 112

References 114

Appendices 122

ix
 WEST VISAYAS STATE UNIVERSITY
Lambunao Campus
SCHOOL OF INFORMATION AND
COMMUNICATIONS TECHNOLOGY
Lambunao, Iloilo

LIST OF FIGURES
Figure Page

1.0 Organizational Chart of Camacho Veterinary Clinic 5

2.0 IPO Model Conceptual Framework 9

3.0 Sample Interview Form Context 36

4.0 Use Case Diagram of the Ordering and Appointment System 38

5.0 Use Case Diagram on the Admin’s Side Ordering System 39

6.0 Use Case Diagram on the Admin’s Side Appointment System 40

7.0 Use Case Diagram on the Client’s Side Ordering System 41

8.0 Use Case Diagram on the Client’s Side Appointment System 42

9.0 Activity Diagram on the Admin’s Side 43

10.0 Activity Diagram on the Client’s Side Ordering System 45

11.0 Activity Diagram on the Client’s Side Appointment System 46

12.0 Entity Relationship Diagram of The Proposed System 51

13.0 Class Diagram of the Proposed System 52

14.0 Sequence Diagram in Ordering and Appointment System 53

15.0 Modified Waterfall Model of the System Development Life Cycle 56

16.0 Prototype of Log-in Form on the Admin’s Side 59

17.0 Prototype of the Dashboard on the Admin’s Side 60

18.0 Prototype of Client’s Information on the Admin’s Side 60

19.0 Doctor’s Information on the Admin’s Side 61

x
 WEST VISAYAS STATE UNIVERSITY
Lambunao Campus
SCHOOL OF INFORMATION AND
COMMUNICATIONS TECHNOLOGY
Lambunao, Iloilo

20.0 Prototype of Doctor’s Calendar Schedule on the Admin’s Side 61

21.0 Prototype of Orders on the Admin’s Side 62

22.0 Prototype of Index Page on the Client’s Side 62

23.0 Prototype of Sign-up form on the Client’s Side 63

24.0 Prototype of Log-in form on the Client’s Side 63

25.0 Prototype of Dashboard on the Client’s Side 64

26.0 Prototype of Services on the Client’s Side 64

27.0 Prototype of Appointment on the Client’s Side 65

28.0 Prototype of Doctors on the Client’s Side 65

29.0 Prototype of Shop on the Client’s Side 66

30.0 Prototype of Cart on the Client’s Side 66

31.0 The Timeline Schedule of Project Activities 68

32.0 Login Form on the Admin’s Side 75

33.0 Dashboard on the Admin’s Side 76

34.0 Upcoming Appointments on the Admin Side 77

35.0 The Appointment Request on the Admin Side 78

36.0 Clients Information on the Admin’s Side 79

37.0 Adding of New Clients’ Account for Walk-ins 80

38.0 Editing of Clients’ Information 80

39.0 Requests Page of New Clients 81

xi
 WEST VISAYAS STATE UNIVERSITY
Lambunao Campus
SCHOOL OF INFORMATION AND
COMMUNICATIONS TECHNOLOGY
Lambunao, Iloilo

40.0 Walk-in Clients’ Record on the Admin’s Side 82

41.0 Pet’s Information on the Admin’s Side 83

42.0 The List of Orders on the Admin’s Side 84

43.0 The Order Details 84

44.0 The Completed Orders of Clients 85

45.0 Product Information on the Admin Side 86

46.0 Adding of Product on the Admin Side 86

47.0 Editing of Product Information on the Admin Side 87

48.0 Doctor’s Information on the Admin Side 88

49.0 Doctor’s Calendar on the Admin Side 88

50.0 List of Appointments on the Admin’s Side 89

51.0 Appointment Details on the Admin’s Side 90

52.0 Services on the Admin’s Side 90

53.0 Client’s Index Page 91

54.0 The Client’s Log-in Form 92

55.0 The Client’s Sign-up Form 93

56.0 The Client’s Dashboard 94

57.0 The Client’s Services 95

58.0 Step 1 of Booking an Appointment 96

59.0 Step 2 of Booking an Appointment 97

xii
 WEST VISAYAS STATE UNIVERSITY
Lambunao Campus
SCHOOL OF INFORMATION AND
COMMUNICATIONS TECHNOLOGY
Lambunao, Iloilo

60.0 The Client’s Appointments 98

61.0 The Appointment Details 98

62.0 The Client’s Doctor Information 99

63.0 The Client’s Calendar of Doctor 99

64.0 The Client’s Shop 100

65.0 The Popular Products Page 100

66.0 The Client’s Cart 101

67.0 Orders of Client 102

68.0 Client’s Order History 102

69.0 Client’s List of Pets 103

70.0 The Client’s Profile 104

xiii
 WEST VISAYAS STATE UNIVERSITY
Lambunao Campus
SCHOOL OF INFORMATION AND
COMMUNICATIONS TECHNOLOGY
Lambunao, Iloilo

LIST OF TABLES

Table Page

1.0 Post-Evaluation of Users of the System 105

2.0 Post-Evaluation of the IT Experts/Panel 106

3.0 Post-Evaluation of the Adviser 106

4.0 Summary of Evaluation Results 108

xiv
 WEST VISAYAS STATE UNIVERSITY
Lambunao Campus
SCHOOL OF INFORMATION AND
COMMUNICATIONS TECHNOLOGY
Lambunao, Iloilo

LIST OF APPENDICES
Appendix Page

A Letter to the Adviser 123

B Letter to the Technical Editor 124

C Letter to the English/Grammarian 125

D Letter to the Format Editor 126

E Relevant Source Code 127

F Evaluation Tool 138

G Sample Input/Output/Reports 139

H User Guide 143

I Process/Data/Information 158

J Screen Layouts 162

K Test Results 165

L Sample Generated Outputs 166

M Sample Questionnaires/Interview/Forms 167

N Consolidated Software Quality Evaluation Results 168

O Interviewing Industry Experts 169

P Curriculum Vitae 174

xv