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    leethabomeso
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    The document appears to be a schedule assigning different agents (represented by abbreviations) to time slots over the course of weeks. It allocates agents from 07:00 to 03:00 daily and includes tea breaks, lunch breaks, and a breakfast break. The same agents or combinations of agents are assigned to the same time slots each day of the week.

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    Schedule

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    The document appears to be a schedule assigning different agents (represented by abbreviations) to time slots over the course of weeks. It allocates agents from 07:00 to 03:00 daily and includes tea breaks, lunch breaks, and a breakfast break. The same agents or combinations of agents are assigned to the same time slots each day of the week.

    Copyright:

    © All Rights Reserved
    Download as XLSX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as xlsx, pdf, or txt
    4 views6 pages

    Update Schedule

    Uploaded by

    leethabomeso
    The document appears to be a schedule assigning different agents (represented by abbreviations) to time slots over the course of weeks. It allocates agents from 07:00 to 03:00 daily and includes tea breaks, lunch breaks, and a breakfast break. The same agents or combinations of agents are assigned to the same time slots each day of the week.

    Copyright:

    © All Rights Reserved
    Download as XLSX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as xlsx, pdf, or txt
    of 6

    Agents TEA BREAK

    07:00 - 08:00 08:00 - 08:45 08:45 - 09:00 09:00 - 09:15 09:15 - 09:30

    Saturday NN-TS-AM-BM NN-TS-AM-BM NN-TS-AM-BM NN TS


    Sunday NN-TS-AM-BM NN-TS-AM-BM NN-TS-AM-BM NN TS

    Monday KS-NM-DM-NN-TS-ZM KS-NM-DM-NN-TS-ZM KS NM DM


    Tuesday KS-NM-DM-NN-TS-ZM KS-NM-DM-NN-TS-ZM KS NM DM
    Wednesday KS-NM-DM-NN-TS-ZM KS-NM-DM-NN-TS-ZM KS NM DM
    Thursday KS-NM-DM-NN-TS-ZM KS-NM-DM-NN-TS-ZM KS NM DM
    Friday KS-NM-DM-NN-TS-ZM KS-NM-DM-NN-TS-ZM KS NM DM
    Saturday SN-BM-IP-KS SN-BM-IP-KS SN-BM-IP-KS SN BM
    Sunday SN-BM-IP-KS SN-BM-IP-KS SN-BM-IP-KS SN BM

    Monday AM-ZR-ZM-SN-BM-IP AM-ZR-ZM-SN-BM-IP AM ZR ZM


    Tuesday AM-ZR-ZM-SN-BM-IP AM-ZR-ZM-SN-BM-IP AM ZR ZM
    Wednesday AM-ZR-ZM-SN-BM-IP AM-ZR-ZM-SN-BM-IP AM ZR ZM
    Thursday AM-ZR-ZM-SN-BM-IP AM-ZR-ZM-SN-BM-IP KS ZR ZM
    Friday AM-ZR-ZM-SN-BM-IP AM-ZR-ZM-SN-BM-IP KS ZR ZM
    Saturday KS-NM-DM-AM KS-NM-DM-AM KS-NM-DM-AM KS NM
    Sunday KS-NM-DM-AM KS-NM-DM-AM KS-NM-DM-AM KS NM
    TEA BREAK LUNCH BREAK
    09:30 - 09:45 09:45 - 10:00 10:00 - 10:15 10:15 - 10:30 10:30 - 11:30 11:30 - 12:30 12:30 - 13:30
    AM BM NN-TS-AM-BM NN-TS-AM-BM NN TS AM
    AM BM NN-TS-AM-BM NN-TS-AM-BM NN TS AM

    NN TS ZM KS-NM-DM-NN-TS-ZM KS NM DM
    NN TS ZM KS-NM-DM-NN-TS-ZM KS NM DM
    NN TS ZM KS-NM-DM-NN-TS-ZM KS NM DM
    NN TS ZM KS-NM-DM-NN-TS-ZM KS NM DM
    NN TS ZM KS-NM-DM-NN-TS-ZM KS NM DM
    IP KS SN-BM-IP-KS SN-BM-IP-KS SN BM IP
    IP KS SN-BM-IP-KS SN-BM-IP-KS SN BM IP

    SN BM IP AM-ZR-ZM-SN-BM-IP AM ZR ZM
    SN BM IP AM-ZR-ZM-SN-BM-IP AM ZR ZM
    SN BM IP AM-ZR-ZM-SN-BM-IP AM ZR ZM
    SN BM IP AM-ZR-ZM-SN-BM-IP KS ZR ZM
    SN BM IP AM-ZR-ZM-SN-BM-IP KS ZR ZM
    DM AM KS-NM-DM-AM KS-NM-DM-AM KS NM DM
    DM AM KS-NM-DM-AM KS-NM-DM-AM KS NM DM
    LUNCH BREAK TEA BREAK
    13:30 - 14:30 14:30 - 15:30 15:30 - 16:30 16:30 - 16:45 16:45 - 16:30 16:30 - 16:45 16:45 - 17:00 17:00 - 17:15
    BM NN-TS-AM-BM NN-TS-AM-BM NN-TS-AM-BM NN TS AM BM
    BM NN-TS-AM-BM NN-TS-AM-BM NN-TS-AM-BM NN TS AM BM

    NN TS ZM KS-NM-DM-NN-TS-ZM KS NM DM NN
    NN TS ZM KS-NM-DM-NN-TS-ZM KS NM DM NN
    NN TS ZM KS-NM-DM-NN-TS-ZM KS NM DM NN
    NN TS ZM KS-NM-DM-NN-TS-ZM KS NM DM NN
    NN TS ZM KS-NM-DM-NN-TS-ZM KS NM DM NN
    KS SN-BM-IP-KS SN-BM-IP-KS SN-BM-IP-KS SN BM IP KS
    KS SN-BM-IP-KS SN-BM-IP-KS SN-BM-IP-KS SN BM IP KS

    SN BM IP
    AM-ZR-ZM-SN-BM-IP AM ZR ZM SN
    SN BM IP
    AM-ZR-ZM-SN-BM-IP AM ZR ZM SN
    SN BM IP
    AM-ZR-ZM-SN-BM-IP AM ZR ZM SN
    SN BM IP
    AM-ZR-ZM-SN-BM-IP KS ZR ZM SN
    SN BM IP
    AM-ZR-ZM-SN-BM-IP KS ZR ZM SN
    AM KS-NM-DM-AM KS-NM-DM-AM KS-NM-DM-AM KS NM DM AM
    AM KS-NM-DM-AM KS-NM-DM-AM KS-NM-DM-AM KS NM DM AM
    REAK TEA BREAK
    17:15 - 17:30 17:30 - 17:45 17:45 - 18:00 18:00 - 19:00 19:00 - 20:00 20:00 - 20:15 20:15 - 20:30
    NN-TS-AM-BM NN-TS-AM-BM NN-TS-AM-BM SN-IP SN-IP SN SN-IP
    NN-TS-AM-BM NN-TS-AM-BM NN-TS-AM-BM SN-IP SN-IP SN SN-IP

    TS ZM KS-NM-DM-NN-TS-ZM AM-ZR AM-ZR AM AM-ZR


    TS ZM KS-NM-DM-NN-TS-ZM AM-ZR AM-ZR AM AM-ZR
    TS ZM KS-NM-DM-NN-TS-ZM AM-ZR AM-ZR AM AM-ZR
    TS ZM KS-NM-DM-NN-TS-ZM AM-ZR AM-ZR AM AM-ZR
    TS ZM KS-NM-DM-NN-TS-ZM AM-ZR AM-ZR AM AM-ZR
    SN-BM-IP-KS SN-BM-IP-KS SN-BM-IP-KS NM-DM NM-DM NM NM-DM
    SN-BM-IP-KS SN-BM-IP-KS SN-BM-IP-KS NM-DM NM-DM NM NM-DM

    BM IP AM-ZR-ZM-SN-BM-IP NN-TS NN-TS NN NN-TS


    BM IP AM-ZR-ZM-SN-BM-IP NN-TS NN-TS NN NN-TS
    BM IP AM-ZR-ZM-SN-BM-IP NN-TS NN-TS NN NN-TS
    BM IP AM-ZR-ZM-SN-BM-IP NN-TS NN-TS NN NN-TS
    BM IP AM-ZR-ZM-SN-BM-IP NN-TS NN-TS NN NN-TS
    KS-NM-DM-AM KS-NM-DM-AM KS-NM-DM-AM ZR-ZM ZR-ZM ZR ZR-ZM
    KS-NM-DM-AM KS-NM-DM-AM KS-NM-DM-AM ZR-ZM ZR-ZM ZR ZR-ZM
    TEA BREAK BREAKFAST BREAK
    20:30 - 20:45 20:45 -21:00 21:00 - 21:15 21:15 - 22:00 22:00 - 23:00 23:00 - 00:00 00:00 - 01:00 01:00 - 02:00 02:00 - 03:00
    IP SN-IP SN-IP SN-IP SN-IP SN SN-IP IP SN-IP
    IP SN-IP SN-IP SN-IP SN-IP SN SN-IP IP SN-IP

    ZR AM-ZR AM-ZR AM-ZR AM-ZR AM AM-ZR ZR AM-ZR


    ZR AM-ZR AM-ZR AM-ZR AM-ZR AM AM-ZR ZR AM-ZR
    ZR AM-ZR AM-ZR AM-ZR AM-ZR AM AM-ZR ZR AM-ZR
    ZR AM-ZR AM-ZR AM-ZR AM-ZR AM AM-ZR ZR AM-ZR
    ZR AM-ZR AM-ZR AM-ZR AM-ZR AM AM-ZR ZR AM-ZR
    DM NM-DM NM-DM NM-DM NM-DM NM NM-DM DM NM-DM
    DM NM-DM NM-DM NM-DM NM-DM NM NM-DM DM NM-DM

    TS NN-TS NN-TS NN-TS NN-TS NN NN-TS TS NN-TS


    TS NN-TS NN-TS NN-TS NN-TS NN NN-TS TS NN-TS
    TS NN-TS NN-TS NN-TS NN-TS NN NN-TS TS NN-TS
    TS NN-TS NN-TS NN-TS NN-TS NN NN-TS TS NN-TS
    TS NN-TS NN-TS NN-TS NN-TS NN NN-TS TS NN-TS
    ZM ZR-ZM ZR-ZM ZR-ZM ZR-ZM ZR ZR-ZM ZM ZR-ZM
    ZM ZR-ZM ZR-ZM ZR-ZM ZR-ZM ZR ZR-ZM ZM ZR-ZM
    TEA BREAK
    03:00 - 04:00 04:00 - 05:00 05:00 - 05:15 05:15 - 05:30 05:30 - 05:45 05:45 - 06:00 06:00 - 07:00
    SN-IP SN SN-IP IP SN-IP SN-IP SN-IP
    SN-IP SN SN-IP IP SN-IP SN-IP SN-IP

    AM-ZR AM AM-ZR ZR AM-ZR AM-ZR AM-ZR


    AM-ZR AM AM-ZR ZR AM-ZR AM-ZR AM-ZR
    AM-ZR AM AM-ZR ZR AM-ZR AM-ZR AM-ZR
    AM-ZR AM AM-ZR ZR AM-ZR AM-ZR AM-ZR
    AM-ZR AM AM-ZR ZR AM-ZR AM-ZR AM-ZR
    NM-DM NM NM-DM DM NM-DM NM-DM NM-DM
    NM-DM NM NM-DM DM NM-DM NM-DM NM-DM

    NN-TS NN NN-TS TS NN-TS NN-TS NN-TS


    NN-TS NN NN-TS TS NN-TS NN-TS NN-TS
    NN-TS NN NN-TS TS NN-TS NN-TS NN-TS
    NN-TS NN NN-TS TS NN-TS NN-TS NN-TS
    NN-TS NN NN-TS TS NN-TS NN-TS NN-TS
    ZR-ZM ZR ZR-ZM ZM ZR-ZM ZR-ZM ZR-ZM
    ZR-ZM ZR ZR-ZM ZM ZR-ZM ZR-ZM ZR-ZM

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