REPUBLIC OF KENYA

COMPETENCY BASED CURRICULUM

FOR

COOPERATIVE MANAGEMENT

LEVEL 6

TVET CDACC
P.O. BOX 15745-00100
NAIROBI
First published 2018
©2018, TVET CDACC
All rights reserved. No part of this curriculum may be reproduced, distributed, or
transmitted in any form or by any means, including photocopying, recording, or other
electronic or mechanical methods without the prior written permission of the TVET
CDACC, except in the case of brief quotations embodied in critical reviews and certain
other non-commercial uses permitted by copyright law. For permission requests, write to
the Council Secretary/CEO, at the address below:

Council Secretary/CEO
TVET Curriculum Development, Assessment and Certification Council
P.O. Box 15745–00100
Nairobi, Kenya
Email: info@tvetcdacc.go.ke

©2018,TVET CDACC ii
 FOREWORD
The provision of quality education and training is fundamental to the Government’s
overall strategy for social economic development. Quality education and training will
contribute to achievement Kenya’s development blue print and sustainable development
goals.
Reforms in the education sector are necessary for the achievement of Kenya Vision 2030
and meeting the provisions of the Constitution of Kenya 2010. The education sector had
to be aligned to the Constitution and this resulted in the formulation of the Policy
Framework for Reforming Education and Training (Sessional Paper No. 14 of 2012).
A key feature of this policy is the radical change in the design and delivery of the TVET
training. This policy document requires that training in TVET be competency based,
curriculum development be industry led, certification be based on demonstration of
competence and mode of delivery allows for multiple entry and exit in TVET
programmes.
These reforms demand that Industry takes a leading role in curriculum development to
ensure the curriculum addresses its competence needs. It is against this background that
this Curriculum has been developed.
It is my conviction that this curriculum will play a great role towards development of
competent human resource for the Cooperative sector’s growth and sustainable
development.

PRINCIPAL SECRETARY, VOCATIONAL AND TECHNICAL TRAINING

MINISTRY OF EDUCATION

©2018,TVET CDACC iii

 PREFACE
Kenya Vision 2030 aims to transform the country into a newly industrializing, “middle-
income country providing a high-quality life to all its citizens by the year 2030”. Kenya
intends to create a globally competitive and adaptive human resource base to meet the
requirements of a rapidly industrializing economy through life-long education and
training. TVET has a responsibility of facilitating the process of inculcating knowledge,
skills and attitudes necessary for catapulting the nation to a globally competitive country,
hence the paradigm shift to embrace Competency Based Education and Training (CBET).
The Technical and Vocational Education and Training Act No. 29 of 2013 and the
Sessional Paper No. 14 of 2012 on Reforming Education and Training in Kenya,
emphasized the need to reform curriculum development, assessment and certification.
This called for a shift to CBET to address the mismatch between skills acquired through
training and skills needed by industry as well as increase the global competitiveness of
Kenyan labour force.
TVET Curriculum Development, Assessment and Certification Council (TVET CDACC)
in conjunction with Business sector Skills Advisory Committee (SSAC), have developed
this curriculum.
This curriculum has been developed following the CBET framework policy; the CBETA
Standards and guidelines provided by the TVET Authority and the Kenya National
Qualification framework designed by the Kenya National Qualification Authority.
This curriculum is designed and organized with an outline of learning outcomes;
suggested delivery methods, training/learning resources and methods of assessing the
trainee’s achievement. The curriculum is competency-based and allows multiple entry
and exit to the course.
I am grateful to the Council Members, Council Secretariat, Business SSAC, expert
workers and all those who participated in the development of this curriculum.

CHAIRPERSON
TVET CDACC

©2018,TVET CDACC iv
 ACKNOWLEDGEMENT

This curriculum has been designed for competency-based training and has independent
units of learning that allow the trainee flexibility in entry and exit. In developing the
curriculum, significant involvement and support was received from various
organizations.

I recognize with appreciation the role of the Business sector Skills Advisory Committee
(SSAC) in ensuring that competencies required by the industry are addressed in the
curriculum. I also thank all stakeholders in the Sports sector for their valuable input and
all those who participated in the process of developing this curriculum.

I am convinced that this curriculum will go a long way in ensuring that trainees will
acquire competencies that will enable them to perform their work more efficiently.

COUNCIL SECRETARY/CEO
TVET CDACC

©2018,TVET CDACC v
 TABLE OF CONTENTS
FOREWORD......................................................................................................................iii
PREFACE...........................................................................................................................iv
ACKNOWLEDGEMENT...................................................................................................v
ABBREVIATIONS AND ACRONYMS..........................................................................vii
KEY TO UNIT CODE.......................................................................................................ix
COURSE OVERVIEW........................................................................................................i
BASIC UNITS OF LEARNING.........................................................................................v
COMMUNICATION SKILLS............................................................................................6
NUMERACY SKILLS........................................................................................................9
DIGITAL LITERACY......................................................................................................13
ENTREPRENEURIAL SKILLS.......................................................................................16
EMPLOYABILITY SKILLS............................................................................................19
ENVIRONMENTAL LITERACY....................................................................................25
OCCUPATIONAL SAFETY AND HEALTH PRACTICES...........................................29
CORE UNITS OF LEARNING........................................................................................31
HUMAN RESOURCE OPERATIONS............................................................................32
FINANCIAL OPERATIONS............................................................................................36
MARKETING OF COOPERATIVE SOCIETY PRODUCTS AND SERVICES...........40
OPERATION SYSTEMS MANAGEMENT....................................................................43
COOPERATIVE SOCIETY PERFORMANCE MANAGEMENT.................................46
COOPERATIVE SOCIETY PUBLIC RELATIONS.......................................................48
COOPERATIVE SOCIETY’S STRATEGIC PLANNING..............................................51
SECRETARIAL SERVICES............................................................................................53
COOPERATIVE SOCIETY POLICIES MANAGEMENT.............................................56
COMPLIANCE WITH ACTS AND REGULATIONS....................................................58
CORPORATE SOCIAL RESPONSIBILITY...................................................................60

©2018,TVET CDACC vi
 ABBREVIATIONS AND ACRONYMS
A Control Version

BC Basic Competency

BUS Business

CC Common Units

CDACC Curriculum Development Assessment and Certification Council

COP Cooperative

CR Core Competency

CU Curriculum

KCSE Kenya Certificate of Secondary Education

OS Occupational Standards

OSHA Occupation Safety and Health Act

PPE Personal Protective Equipment

SSAC Sector Skills Advisory Committee

TVET Technical and Vocational Education and Training

KNQA Kenya National Qualification Authority

©2018,TVET CDACC vii

 KEY TO UNIT CODE

BUS / CU /COP/BC/01/6/A

Industry or sector

Occupational Standards

Occupational area

Type of competency

Competency number

Competency level

Version control

©2018,TVET CDACC viii

 COURSE OVERVIEW
Cooperative Management Level 6 qualification consists of competencies that an
individual must achieve to enable him/her apply Cooperative Management skills in a
work place. It involves overseeing human resource operations, overseeing financial
operations, overseeing marketing of cooperative society products and services, managing
operation systems, managing cooperative society performance, overseeing cooperative
society public relations, performing cooperative society’s strategic planning, providing
secretarial services, managing cooperative society policies, compliance with acts and
regulations and managing corporate social responsibility.

The units of learning comprising Cooperative Management level 6 qualification include

the following:

BASIC UNITS OF LEARNING

Unit of Learning Code Unit of Learning Title Duration Credit

in Hours Factor
BUS/CU/COP/BC/01/6/ Communication Skills 40 4
A
BUS/CU/COP/BC/02/6/A Numeracy Skills 60 6

BUS/CU/COP/BC/03/6/A Digital Literacy 60 6

BUS/CU/COP/BC/04/6/A Entrepreneurial Skills 100 10

BUS/CU/COP/BC/05/6/A Employability Skills 80 8

BUS/CU/COP/BC/06/6/A Environmental Literacy 40 4

BUS/CU/COP/BC/07/6/A Occupational Safety and Health 40 4

Practices

Total 420 42
CORE UNITS OF LEARNING

Unit of Learning Code Unit of Learning Title Duration Credit

in Hours Factor
US/CU/COP/CR/01/6/A Human Resource Operations 130 13
BUS/CU/COP/CR/02/6/A Financial Operations 150 15
BUS/CU/COP/CR/03/6/A Marketing Of Cooperative Society 120 12
Products And Services
BUS/CU/COP/CR/04/6/A Operation Systems Management 160 11
BUS/CU/COP/CR/05/6/A Cooperative Society Performance 140 13
Management
BUS/CU/COP/CR/06/6/A Cooperative Society Public 110 10
Relations
BUS/CU/COP/CR/07/6/A Cooperative Society’s Strategic 150 15
Planning
BUS/CU/COP/CR/08/6/A Secretarial Services 160 16
BUS/CU/COP/CR/09/6/A Cooperative Society Policies 120 12
Management
BUS/CU/COP/CR/10/6/A Compliance With Acts and 140 14
Regulations
BUS/CU/COP/CR/11/6/A Corporate Social Responsibility 120 12
BUS/CU/COP/CR/12/6/A Industrial attachment 480 48
Total 1980 198

The core units of learning are independent of each other and may be taken independently.
The total duration of the course is 2400 hours, including 480 hours of field attachment.

Industrial Attachment

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It is envisaged that the trainee will have undergone a field training and assessment with a
recognized Business Industry. At least 480 hours will be spent on a supervised and
assessed field attachment.

Entry Requirements
An individual entering this course should have any of the following minimum
requirements:

a) Kenya Certificate of Secondary Education (KCSE) C- (Minus)

Or
b) Cooperative management master craft certificate Level 5

Or
c) Equivalent qualifications as determined by Kenya National Qualifications
Authority (KNQA)
And/or
d) As may be guided by relevant regulatory body

Assessment
The course will be assessed at two levels: internally and externally. Internal assessment is
continuous and is conducted by the trainer who is monitored by an accredited internal
verifier while external assessment is the responsibility of TVET CDACC.

Trainer qualification
A trainer for this course should have a higher qualification than the level of this course.

Certification
A candidate will be issued with a certificate of Competency on demonstration of
competence in a unit of competency. To attain the qualification National Diploma Level
6 cooperative management, the candidate must demonstrate competence in all the units of
competency as given in qualification pack. These certificates will be issued by TVET
CDACC in conjunction with training provider.

©2018,TVET CDACC iii

 BASIC UNITS OF LEARNING

©2018,TVET CDACC iv
 COMMUNICATION SKILLS

UNIT CODE: BUS/CU/COP/BC/01/6/A

Relationship to Occupational Standards

This unit addresses the Unit of Competency: Demonstrate Communication Skills

Duration of Unit: 40 hours

Unit Description
This unit covers the competencies required to demonstrate communication skills .It involves,
meeting communication needs of clients and colleagues; developing communication
strategies, establishing and maintaining communication pathways, conducting interviews,
facilitating group discussion and representing the organization.

Summary of Learning Outcomes

1. Meet communication needs of clients and colleagues
2. Develop communication strategies
3. Establish and maintain communication pathways
4. Promote use of communication strategies
5. Conduct interview
6. Facilitate group discussion
7. Represent the organization
Learning Outcomes, Content and Methods of Assessment
Learning Outcome Content Methods of
Assessment
1. Meet communication  Communication process  Interview
needs of clients and  Modes of communication  Written texts
colleagues  Medium of communication
 Effective communication
 Barriers to communication
 Flow of communication
 Sources of information
 Organizational policies
 Organization requirements for
written and electronic
communication methods
 Report writing
 Effective questioning
techniques (clarifying and
probing)

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  Workplace etiquette
 Ethical work practices in
handling communication
 Active listening
 Feedback
 Interpretation
 Flexibility in communication
 Types of communication
strategies
 Elements of communication
strategy
2. Develop  Dynamics of groups  Interview
communication  Styles of group leadership  Written texts
strategies  Openness and flexibility in
communication
 Communication skills relevant
to client groups
3. Establish and  Types of communication  Interview
maintain pathways  Written texts
communication
pathways
4. Promote use of  Application of elements of  Interview
communication communication strategies  Written texts
strategies  Effective communication
techniques
5. Conduct interview  Types of interview  Interview
 Establishing rapport  Written texts
 Facilitating resolution of issues
 Developing action plans
6. Facilitate group  Identification of  Interview
discussion communication needs  Written texts
 Dynamics of groups
 Styles of group leadership
 Presentation of information
 Encouraging group members
participation
 Evaluating group
communication strategies
7. Represent the  Presentation techniques  Interview
organization  Development of a presentation  Written texts
 Multi-media utilization in

©2018,TVET CDACC 2
 presentation
 Communication skills relevant
to client groups

Suggested Methods of Instruction

 Discussion
 Role playing
 Simulation
 Direct instruction
Recommended Resources
 Desktop computers/laptops
 Internet connection
 Projectors
 Telephone

©2018,TVET CDACC 3
 NUMERACY SKILLS

UNIT CODE: BUS/CU/COP/BC/02/6/A

Relationship to Occupational Standards

This unit addresses the Unit of Competency: Demonstrate Numeracy Skills.

Duration of Unit: 60 hours

Unit Description
This unit describes the competencies required to demonstrate numeracy skills. It involves
applying a wide range of mathematical calculations for work; applying ratios, rates and
proportions to solve problems; estimating, measuring and calculating measurement for work;
using detailed maps to plan travel routes for work; using geometry to draw and construct 2D
and 3D shapes for work; collecting, organizing and interpreting statistical data; using routine
formula and algebraic expressions for work and using common functions of a scientific
calculator.

Summary of Learning Outcomes

1. Apply a wide range of mathematical calculations for work
2. Apply ratios, rates and proportions to solve problems
3. Estimate, measure and calculate measurement for work
4. Use detailed maps to plan travel routes for work
5. Use geometry to draw and construct 2D and 3D shapes for work
6. Collect, organize and interpret statistical data
7. Use routine formula and algebraic expressions for work
8. Use common functions of a scientific calculator

Learning Outcomes, Content and Methods of Assessment

Learning Outcome Content Methods of
Assessment
1. Apply a wide  Fundamentals of mathematics  Written tests
range of  Addition, subtraction,  Assignments
mathematical multiplication and division of  Supervised
calculations for positive and negative numbers exercises
work  Algebraic expressions
manipulation
 Forms of fractions, decimals and
percentages
 Expression of numbers as powers
and roots

©2018,TVET CDACC 4
2. Apply ratios,  Rates, ratios and proportions  Written tests
rates and  Meaning  Assignments
proportions to  Conversions into percentages  Supervised
solve problems  Direct and inverse proportions exercises
determination
 Performing calculations
 Construction of graphs, charts and
tables
 Recording of information
3. Estimate,  Units of measurements and their  Assignments
measure and symbols  Supervised
calculate  Identification and selection of exercises
measurement for measuring equipment  Written tests
work  Conversion of units of
measurement
 Perimeters of regular figures
 Areas of regular figures
 Volumes of regular figures
 Carrying out measurements
 Recording of information
4. Use detailed  Identification of features in
maps to plan routine maps and plans  Written
travel routes for  Symbols and keys used in routine  Practical test
work maps and plans
 Identification and interpretation of
orientation of map to North
 Demonstrate understanding of
direction and location
 Apply simple scale to estimate
length of objects, or distance to
location or object
 Give and receive directions using
both formal and informal
language
 Planning of routes
 Calculation of distance, speed and
time
5. Use geometry to  Identify two dimensional shapes
draw and and routine three dimensional
construct 2D and shapes in everyday objects and in
3D shapes for different orientations

©2018,TVET CDACC 5
 work  Explain the use and application of
shapes
 Use formal and informal
mathematical language and
symbols to describe and compare
the features of two dimensional
shapes and routine three
dimensional shapes
 Identify common angles
 Estimate common angles in
everyday objects
 Evaluation of unknown angles
 Use formal and informal
mathematical language to describe
and compare common angles
 Symmetry and similarity
 Use common geometric
instruments to draw two
dimensional shapes
 Construct routine three
dimensional objects from given
nets
6. Collect, organize  Classification of data  Assignments
and interpret  Grouped data  Supervised
statistical data  Ungrouped data exercises
 Data collection  Written tests
 Observation
 Recording
 Distinguishing between sampling
and census
 Importance of sampling
 Errors in sampling
 Types of sampling and their
limitations e.g.
 Stratified random
 Cluster
 Judgmental
 Tabulation of data
 Class intervals
 Class boundaries
 Frequency tables

©2018,TVET CDACC 6
  Cumulative frequency
 Diagrammatic and graphical
presentation of data e.g.
 Histograms
 Frequency polygons
 Bar charts
 Pie charts
 Cumulative frequency
curves
 Interpretation of data
7. Use routine  Solving linear equations  Assignments
formula and  Linear graphs  Supervised
algebraic  Plotting exercises
expressions for  Interpretation  Written tests
work  Applications of linear graphs
 Curves of first and second degree
 Plotting
 Interpretation
8. Use common  Identify and use keys for common 
functions of a functions on a calculator  Written
scientific calculator  Calculate using whole numbers,  Practical test
money and routine decimals and
percentages
 Calculate with routine fractions
and percentages
 Apply order of operations to solve
multi-step calculations
 Interpret display and record result

Suggested Methods of Instruction

 Group discussions
 Demonstration by trainer
 Practical work by trainee
 Exercises

Recommended Resources
 Calculators
 Rulers, pencils, erasers
 Charts with presentations of data
 Graph books
 Dice

©2018,TVET CDACC 7
©2018,TVET CDACC 8
 DIGITAL LITERACY

UNIT CODE:BUS/CU/COP/BC/03/6/A

Relationship to Occupational Standards

This unit addresses the Unit of Competency: Demonstrate Digital Literacy

Duration of Unit: 60 hours

Unit Description
This unit describes competencies required to demonstrate digital literacy. It involves in
identifying computer software and hardware, applying security measures to data, hardware,
software in automated environment, computer software in solving task, internet and email in
communication at workplace, desktop publishing in official assignments and preparing
presentation packages.

Summary of Learning Outcomes

1. Identify computer software and hardware
2. Apply security measures to data, hardware, software in automated environment
3. Apply computer software in solving tasks
4. Apply internet and email in communication at workplace
5. Apply desktop publishing in official assignments
6. Prepare presentation packages

Learning Outcomes, Content and Methods of Assessment

Learning Outcome Content Methods of
Assessment
1. Identify computer  Concepts of ICT  Written tests
hardware and  Functions of ICT  Oral
software  History of computers presentation
 Components of a computer
 Classification of computers
2. Apply security  Data security and control  Written tests
measures to data,  Security threats and control  Oral
hardware, software in measures presentation
automated  Types of computer crimes  Project
environment  Detection and protection
against computer crimes
 Laws governing protection of
ICT
3. Apply computer  Operating system  Oral

©2018,TVET CDACC 9
 software in solving  Word processing questioning
tasks  Spread sheets  Project
 Data base design and
manipulation
 Data manipulation, storage
and retrieval
4. Apply internet and  Computer networks  Oral
email in  Network configurations questioning
communication at  Uses of internet  Written report
workplace  Electronic mail (e-mail)
concept
5. Apply desktop  Concept of desktop  Oral
publishing in official publishing questioning
assignments  Opening publication window  Written report
 Identifying different tools and  Project
tool bars
 Determining page layout
 Opening, saving and closing
files
 Drawing various shapes using
DTP
 Using colour pellets to
enhance a document
 Inserting text frames
 Importing and exporting text
 Object linking and embedding
 Designing of various
publications
 Printing of various
publications
6. Prepare presentation  Types of presentation  Oral
packages packages questioning
 Procedure of creating slides  Written report
 Formatting slides  Project
 Presentation of slides
 Procedure for editing objects

Suggested Methods of Instruction

 Instructor led facilitation of theory
 Demonstration by trainer
 Practical work by trainee

©2018,TVET CDACC 10
  Viewing of related videos
 Project
 Group discussions

Recommended Resources
 Computers
 Printers
 Storage devices
 Internet access

©2018,TVET CDACC 11
 ENTREPRENEURIAL SKILLS

UNIT CODE: BUS/CU/COP/BC/04/6/A

Relationship to Occupational Standards

This unit addresses the Unit of Competency: Demonstrate Entrepreneurial Skills

Duration of unit: 100 hours

Unit Description
This unit covers the competencies required to demonstrate understanding of entrepreneurship. It
involves demonstrating understanding of an entrepreneur, entrepreneurship and self-
employment. It also involves identifying entrepreneurship opportunities, creating entrepreneurial
awareness, applying entrepreneurial motivation and developing business innovative strategies.

Summary of Learning Outcomes

1. Demonstrate understanding of who an entrepreneur
2. Demonstrate knowledge of entrepreneurship and self-employment
3. Identify entrepreneurship opportunities
4. Create entrepreneurial awareness
5. Apply entrepreneurial motivation
6. Develop business innovative strategies
7. Develop Business plan
Learning Outcomes, Content and Methods of Assessment
Methods of Assessment
Learning Outcome Content

1. Demonstrate  Importance of self-  Individual/group

knowledge of employment assignments
entrepreneurship and  Requirements for entry into
self-employment  Projects
self-employment
 Role of an Entrepreneur in  Written tests
business  Oral questions
 Contributions of
 Third party report
Entrepreneurs to National
development
 Entrepreneurship culture in
Kenya
 Born or made entrepreneurs

©2018,TVET CDACC 12
2. Identify  Business ideas and  Individual/group
entrepreneurship opportunities assignments
opportunities  Sources of business ideas
 Projects
 Business life cycle
 Legal aspects of business  Written tests
 Assessment of product  Oral questions
demand  Third party report
 Business environment
 Interviews
 Factors to consider when
evaluating business
3. Create entrepreneurial  Forms of businesses  Individual/group
awareness  Sources of business finance assignments
 Factors in selecting source of
 Projects
business finance
 Governing policies on Small  Written tests
Scale Enterprises (SSEs)  Oral questions
 Problems of starting and  Third party report
operating SSEs
 Interviews
4. Apply entrepreneurial  Internal and external  Case studies
motivation motivation
 Individual/group
 Motivational theories
assignments
 Self-assessment
 Projects
 Entrepreneurial orientation
 Written tests
 Effective communications in
 Oral questions
entrepreneurship
 Third party report
 Principles of communication
 Interviews
 Entrepreneurial motivation
5. Develop business  Innovation in business  Case studies
innovative strategies  Small business Strategic Plan
 Individual/group
 Creativity in business
assignments
development
 Projects
 Linkages with other
 Written tests
entrepreneurs
 Oral questions
 ICT in business growth and
 Third party report
development
 Interviews

©2018,TVET CDACC 13
6. Develop Business Plan  Business description  Case studies
 Marketing plan
 Individual/group
 Organizational/Management
assignments
 plan
 Projects
 Production/operation plan
 Written tests
 Financial plan
 Oral questions
 Executive summary
 Third party report
 Presentation of Business Plan
 Interviews

Suggested Methods of Instruction

 Direct instruction
 Project
 Case studies
 Field trips
 Discussions
 Demonstration
 Question and answer
 Problem solving
 Experiential
 Team training

Recommended Resources
 Case studies
 Business plan templates
 Computers
 Overhead projectors
 Internet
 Mobile phone
 Video clips
 Films
 Newspapers and Handouts
 Business Journals
 Writing materials

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 EMPLOYABILITY SKILLS
UNIT CODE: BUS/CU/COP/BC/05/6/A

Relationship to Occupational Standards

This unit addresses the Unit of Competency: Demonstrate Employability Skills

Duration of Unit: 80 hours

Unit Description
This unit covers competencies required to demonstrate employability skills. It involves
conducting self-management, demonstrating interpersonal communication, critical safe work
habits, leading a workplace team, planning and organizing work, maintaining professional
growth and development, demonstrating workplace learning, problem solving skills and
managing ethical performance.

Summary of Learning Outcomes

1. Conduct self-management
2. Demonstrate interpersonal communication
3. Demonstrate critical safe work habits
4. Lead a workplace team
5. Plan and organize work
6. Maintain professional growth and development
7. Demonstrate workplace learning
8. Demonstrate problem solving skills
9. Manage ethical performance

Learning Outcomes, Content and Methods of Assessment

Learning Outcome Content Methods of Assessment
1. Conduct self-  Self-awareness  Written tests
management  Formulating personal  Oral questioning
vision, mission and goals  Interviewing
 Strategies for overcoming  Portfolio of evidence
life challenges  Third party report
 Managing emotions
 Emotional intelligence
 Assertiveness versus
aggressiveness
 Expressing personal
thoughts, feelings and
beliefs

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  Developing and maintaining
high self-esteem
 Developing and maintaining
positive self-image
 Setting performance targets
 Monitoring and evaluating
performance
 Articulating ideas and
aspirations
 Accountability and
responsibility
 Good work habits
 Self-awareness
 Values and beliefs
 Self-development
 Financial literacy
 Healthy lifestyle practices
 Adopting safety practices
2. Demonstrate  Meaning of interpersonal  Written tests
interpersonal communication  Oral questioning
communication  Listening skills  Interviewing
 Types of audience  Portfolio of evidence
 Public speaking  Third party report
 Writing skills
 Negotiation skills
 Reading skills
 Meaning of empathy
 Understanding customers’
needs
 Establishing
communication networks
 Assertiveness
 Sharing information
3. Demonstrate  Stress and stress  Written tests
critical safe management  Oral questioning
work habits  Time concept  Interviewing
 Punctuality and time  Portfolio of evidence
consciousness  Third party report
 Leisure
 Integrating personal
objectives into

©2018,TVET CDACC 16
 organizational objectives
 Resources mobilization
 Resources utilization
 Setting work priorities
 Developing healthy
relationships
 HIV and AIDS
 Drug and substance abuse
 Managing emerging issues
4. Lead a  Leadership qualities  Written tests
workplace  Power and authority  Oral questioning
team  Team building  Interviewing
 Determination of team roles  Portfolio of evidence
and objectives  Third party report
 Team parameters and
relationships
 Individual responsibilities
in a team
 Forms of communication
 Complementing team
activities
 Gender and gender
mainstreaming
 Human rights
 Developing healthy
relationships
 Maintaining relationships
 Conflicts and conflict
resolution
 Coaching and mentoring
skills
5. Plan and  Functions of management  Written tests
organize work  Planning  Oral questioning
 Organizing  Interviewing
 Time management  Portfolio of evidence
 Decision making concept  Third party report
 Task allocation
 Developing work plans
 Developing work
goals/objectives and
deliverables

©2018,TVET CDACC 17
  Monitoring work activities
 Evaluating work activities
 Resource mobilization
 Resource allocation
 Resource utilization
 Proactive planning
 Risk evaluation
 Problem solving
 Collecting, analysing and
organising information
 Negotiation
6. Maintain  Avenues for professional  Written tests
professional growth  Oral questioning
growth and  Training and career  Interviewing
development opportunities  Portfolio of evidence
 Assessing training needs  Third party report
 Mobilizing training
resources
 Licenses and certifications
for professional growth and
development
 Pursuing personal and
organizational goals
 Managing work priorities
and commitments
 Recognizing career
advancement
7. Demonstrate  Managing own learning  Written tests
workplace  Mentoring  Oral questioning
learning  Coaching  Interviewing
 Contributing to the learning  Portfolio of evidence
community at the  Third party report
workplace
 Cultural aspects of work
 Networking
 Variety of learning context
 Application of learning
 Safe use of technology
 Taking initiative/proactivity
 Flexibility
 Identifying opportunities

©2018,TVET CDACC 18
  Generating new ideas
 Workplace innovation
 Performance improvement
 Managing emerging issues
 Future trends and concerns
in learning
8. Demonstrate  Critical thinking process  Written tests
problem  Data analysis tools  Oral questioning
solving skills  Decision making  Interviewing
 Creative thinking  Portfolio of evidence
 Development of creative,  Third party report
innovative and practical
solutions
 Independence in identifying
and solving problems
 Solving problems in teams
 Application of problem-
solving strategies
 Testing assumptions
 Resolving customer
concerns
9. Manage ethical  Meaning of ethics  Written tests
performance  Ethical perspectives  Oral questioning
 Principles of ethics  Interviewing
 Ethical standards  Portfolio of evidence
 Organization code of ethics  Third party report
 Common ethical dilemmas
 Organization culture
 Corruption, bribery and
conflict of interest
 Privacy and data protection
 Diversity, harassment and
mutual respect
 Financial
responsibility/accountability
 Etiquette
 Personal and professional
integrity
 Commitment to
jurisdictional laws
 Emerging issues in ethics

©2018,TVET CDACC 19
Suggested Methods of Instruction
 Demonstrations
 Simulation/Role play
 Group Discussion
 Presentations
 Assignments
 Q&A

Recommended Resources
 Computers
 Stationery
 Charts
 Video clips
 Audio tapes
 Radio sets
 TV sets
 LCD projectors

©2018,TVET CDACC 20
 ENVIRONMENTAL LITERACY

UNIT CODE: BUS/CU/COP/BC/06/6/A

Relationship to Occupational Standards:

This unit addresses the Unit of Competency: Demonstrate Environmental Literacy

Duration of Unit: 40 hours

Unit Description
This unit describes the competencies required demonstrate environmental literacy.it involves
controlling environmental hazard, controlling environmental pollution, complying with
workplace sustainable resource use, evaluating current practices in relation to resource usage,
identifying environmental legislations/conventions for environmental concerns,
implementing specific environmental programs, monitoring activities on environmental
protection/programs, analysing resource use and developing resource conservation plans.

Summary of Learning Outcomes

1. Control environmental hazard
2. Control environmental Pollution
3. Demonstrate sustainable resource use
4. Evaluate current practices in relation to resource usage
5. Identify Environmental legislations/conventions for environmental concerns
6. Implement specific environmental programs
7. Monitor activities on Environmental protection/Programs
8. Analyze resource use
9. Develop resource conservation plans

Learning Outcomes, Content and Methods of Assessment

Learning Outcome Content Methods of Assessment
1. Control environmental  Purposes and content of  Written questions
hazard Environmental  Oral questions
Management and
Coordination Act 1999
 Storage methods for
environmentally
hazardous materials
 Disposal methods of
hazardous wastes
 Types and uses of PPE

©2018,TVET CDACC 21
 in line with
environmental
regulations
 Occupational Safety
and Health Standards
(OSHS)
2. Control environmental  Types of pollution  Written questions
Pollution control  Environmental  Oral questions
pollution control  Role play
measures
 Types of solid wastes
 Procedures for solid
waste management
 Different types of noise
pollution
 Methods for
minimizing noise
pollution
3. Demonstrate  Types of resources  Written questions
sustainable resource use  Techniques in  Oral questions
measuring current  Role play
usage of resources
 Calculating current
usage of resources
 Methods for
minimizing wastage
 Waste management
procedures
 Principles of 3Rs
(Reduce, Reuse,
Recycle)
 Methods for
economizing or
reducing resource
consumption
4. Evaluate current  Collection of  Written questions
practices in relation to information on  Oral questions
resource usage environmental and  Role play
resource efficiency
systems and
procedures,
 Measurement and

©2018,TVET CDACC 22
 recording of current
resource usage
 Analysis and recording
of current purchasing
strategies.
 Analysis of current
work processes to
access information and
data
 Identification of areas
for improvement
5. Identify Environmental  Environmental  Written questions
legislations/conventions issues/concerns  Oral questions
for environmental  Environmental
concerns legislations
/conventions and local
ordinances
 Industrial standard
/environmental
practices
 International
Environmental
Protocols (Montreal,
Kyoto)
 Features of an
environmental strategy
6. Implement specific  Community needs and  Written questions
environmental expectations  Oral questions
programs  Resource availability  Role play
 5s of good
housekeeping
 Identification of
programs/Activities
 Setting of individual
roles
/responsibilities
 Resolving problems
/constraints
encountered
 Consultation with
stakeholders
7. Monitor activities on  Periodic monitoring  Oral questions

©2018,TVET CDACC 23
 Environmental and Evaluation of  Written tests
protection/Programs activities  Practical test
 Gathering feedback
from stakeholders
 Analyzing data
gathered
 Documentation of
recommendations and
submission
 Setting of management
support systems to
sustain and enhance the
program
 Monitoring and
reporting of
environmental
incidents to
concerned /proper
authorities
8. Analyze resource use  Identification of  Written tests
resource consuming  Oral questions
processes  Practical test
 Determination of
quantity and nature of
resource consumed
 Analysis of resource
flow through different
parts of the
process.
 Classification of wastes
for possible source of
resources.
9. Develop resource  Determination of  Written tests
Conservation plans efficiency of  Oral questions
use/conversion of  Practical test
resources
 Causes of low
efficiency of use of
resources
 Plans for increasing the
efficiency of resource
use

©2018,TVET CDACC 24
Suggested Methods of Instruction
 Instructor led facilitation of theory
 Practical demonstration of tasks by trainer
 Practice by trainees
 Observations and comments and corrections by trainers

Recommended Resources
 Standard operating and/or other workplace procedures manuals
 Specific job procedures manuals
 Environmental Management and Coordination Act 1999
 Machine/equipment manufacturer’s specifications and instructions
 Personal Protective Equipment (PPE)
 ISO standards
 Company environmental management systems (EMS)
 Montreal Protocol
 Kyoto Protocol

©2018,TVET CDACC 25
 OCCUPATIONAL SAFETY AND HEALTH PRACTICES

UNIT CODE: BUS/CU/COP/BC/07/6/A

Relationship to Occupational Standards

This unit addresses the Unit of Competency: Demonstrate Occupational Safety and Health
Practices

Duration of Unit: 40 hours

Unit Description
This unit specifies the competencies required to demonstrate occupational health and safety
practices. It involves identifying workplace hazards and risk, identifying and implementing
appropriate control measures to hazards and risks and implementing OSH programs,
procedures and policies/guidelines.

Summary of Learning Outcomes

1. Identify workplace hazards and risk
2. Control OSH hazards
3. Implement OSH programs

Learning Outcomes, Content and Methods of Assessment

Learning Content Methods of Assessment
Outcome
1. Identify  Identification of hazards in the  Oral questions
workplace workplace and/or the indicators  Written tests
hazards and of their presence  Portfolio of
risks  Evaluation and/or work evidence
environment measurements of  Third party report
OSH hazards/risk existing in the
workplace
 Gathering of OSH issues and/or
concerns
2. Control OSH  Prevention and control measures  Oral questions
hazards e.g. use of PPE  Written tests
 Risk assessment  Portfolio of
 Contingency measures evidence
 Third party report
3. Implement  Company OSH program,  Oral questions
OSH evaluation and review  Written tests
programs  Implementation of OSH  Portfolio of

©2018,TVET CDACC 26
 programs evidence
 Training of team members and  Third party report
advice on OSH standards and
procedures
 Implementation of procedures
for maintaining OSH-related
records

Suggested Methods of Instruction

 Assigments
 Discussion
 Q&A
 Role play
 Viewing of related videos

Recommended Resources
 Standard operating and/or other workplace procedures manuals
 Specific job procedures manuals
 Machine/equipment manufacturer’s specifications and instructions
 Personal Protective Equipment (PPE) e.g.
 Mask
 Face mask/shield
 Safety boots
 Safety harness
 Arm/Hand guard, gloves
 Eye protection (goggles, shield)
 Hearing protection (ear muffs, ear plugs)
 Hair Net/cap/bonnet
 Hard hat
 Face protection (mask, shield)
 Apron/Gown/coverall/jump suit
 Anti-static suits
 High-visibility reflective vest

©2018,TVET CDACC 27
 CORE UNITS OF LEARNING

©2018,TVET CDACC 28
 HUMAN RESOURCE OPERATIONS

UNIT CODE: BUS/CU/COP/CR/01/6/A

Relationship to Occupational Standards
This unit addresses the unit of competency: oversee human resource operations

Duration of Unit: 130 hours

Unit Description
This unit specifies the competencies required to oversee human resource operations. It
involves analyzing the human resource policy, developing operational plans, identifying
staffing needs, supervising recruitment process, overseeing hiring process, managing staff
appraisal, setting performance targets, managing staff capacity building, overseeing the
implementation of staff reward system, mentoring cooperative organization staff, managing
human resources safety and security and developing management succession plans.

Summary of Learning Outcomes

1 Analyze the human resource policy
2 Develop operational plans
3 Identify staffing needs
4 Supervise recruitment process
5 Oversee hiring process
6 Manage staff appraisal
7 Set performance targets
8 Manage staff capacity building
9 Oversee the implementation of staff reward system
10 Mentor cooperative organization staff
11 Manage human resources safety and security
12 Develop management succession plans

Learning Outcomes, Content and Methods of Assessment

Learning Outcome Content Methods of
assessment
1. Analyze the  Components of the human resource  Written.
human resource policy  Observation
policy  Legal requirements in Human  Third party report
resource operations  Oral questioning
 Interviews
2. Develop operational  Meaning of operational plans  Written.

©2018,TVET CDACC 29
Learning Outcome Content Methods of
assessment
plans  Key performance indicators in  Observation
development of operational plans  Third party report
 Meaning of SMART objectives  Oral questioning
 Formulation of operational plans  Interviews
3. Identify staffing  Meaning of staff establishment  Written.
needs  Meaning of organogram  Observation
 Procedure for identifying staffing  Third party report
needs  Oral questioning
 Components of staffing needs report  Interviews
 Preparation of staffing needs report
4. Supervise  Procedure for identifying vacant  Written.
recruitment process positions  Observation
 Methods of filling a vacant position  Third party report
 Meaning of job description  Oral questioning
 Formulating job description for a  Interviews
vacant position
 Meaning of recruitment
 Recruitment process
 Components of a recruitment plan
 Procedure for implementation of
recruitment plan
5. Oversee hiring  Meaning of hiring  Written.
process  Preparing job adverts  Observation
 Methods of filling a job vacancy  Third party report
 Methods of job advertisement  Oral questioning
 Procedure for shortlisting  Interviews
 Preparing interview guides
 Methods of conducting an interview
 Selection process
 Methods of communicating
interview feedback/ results
 Components of an appointment
letter/contract
 Preparing an appointment
letter/contract
6. Set performance  Meaning of organisation vision and  Written.
targets mission  Observation
 Meaning of organisation objectives  Third party report
 Identifying organisation performance  Oral questioning
targets  Interviews
7. Manage staff  Meaning of building capacity  Written.

©2018,TVET CDACC 30
Learning Outcome Content Methods of
assessment
capacity building  Process of carrying out staff needs  Observation
assessment  Third party report
 Identifying staff capacity gaps  Oral questioning
 Components of staff capacity needs  Interviews
report
 Preparing staff capacity needs report

8. Oversee the  Meaning of reward  Written.
implementation of  Meaning of reward system  Observation
staff reward system  Importance of reward system  Third party report
 Criteria’s for reward  Oral questioning
  Interviews
9. Mentor cooperative  Meaning of mentorship, mentor and  Written.
organization staff mentee  Observation
 Importance of mentorship  Third party report
 Identification of mentor and mentee  Oral questioning
 Components of mentorship  Interviews
programme
 Preparation of mentorship
programme
 Monitoring feedback of a mentorship
programme
 Communicating of feedback of a
mentorship programme
10. Manage human  Meaning of risk and safety and  Written.
resources safety and security  Observation
security  Types of risks in a working  Third party report
environment  Oral questioning
 Identification of risks in a working  Interviews
environment
 Methods of minimising risks in a
working environment
 Legal provisions in relation to safety
and security in a working
environment
 Methods of recording incidents of
safety and security in a working
environment
 Components of safety and security
policy
 Preparation of safety and security
policy

©2018,TVET CDACC 31
 Learning Outcome Content Methods of
assessment
 Employee wellness, HIV at the
workplace
 Breastfeeding at the workplace
11. Develop  Meaning of succession and  Written.
management succession plan  Observation
succession plans  Identifying potential areas for  Third party report
succession planning  Oral questioning
 Preparation of succession plan  Interviews

Suggested Methods of Instruction

 Projects
 Demonstration by trainer
 Practice by the trainee
 Discussions
 Direct instruction

Recommended Resources

 Sample of HR policy
 Employment Act
 Labor laws
 Sample of organogram
 Sample of job description
 Sample of job advert
 Sample of interview guide
 Sample of performance contract
 Sample of staff appraisal report
 Sample of succession plan
 Sample of safety and security policy

©2018,TVET CDACC 32
 FINANCIAL OPERATIONS
UNIT CODE: BUS/CU/COP/CR/02/6/A
Relationship to Occupational Standards
This unit addresses the unit of competency: oversee financial operations
Duration of Unit: 150 hours

Unit Description
This unit specifies the competencies required to oversee financial operations. It involves
directing proper maintenance of financial records, overseeing financial reconciliations,
controlling cooperative society’s’ expenditure, managing organization liquidity, supervising
the preparation and submission of financial statements, supervising the preparation and
submission of regulatory reports, managing loan delinquency, overseeing cooperative society
auditing operations, supervising preparation of annual budgets and managing safety and
security of financial resources.

Summary of Learning Outcomes

1. Direct proper maintenance of financial records
2. Oversee financial reconciliations
3. Control cooperative society’s’ expenditure
4. Manage organization liquidity
5. Supervise the preparation and submission of financial statements
6. Supervise the preparation and submission of regulatory reports
7. Manage loan delinquency
8. Oversee cooperative society auditing operations
9. Supervise preparation of annual budgets
10. Manage safety and security of financial resources

Learning Outcomes, Content and Methods of Assessment

Learning Outcome Content Methods of
assessment
1. Direct proper  Meaning of accounting standards,  Written.
maintenance of concepts, principles and policies  Observation
financial records  Accounting cycle  Third party report
 Meaning of source documents  Oral questioning
 Types of source documents  Interviews
 Recording of source documents

©2018,TVET CDACC 33
Learning Outcome Content Methods of
assessment
 Storage/filling of source documents
 Meaning of journal
 Recording of journals
 Meaning of ledgers
 Classification of ledgers
 Posting of ledgers
 Meaning of cash book
 Types of cash book
 Preparation of cash book
2. Oversee financial  Meaning of financial reconciliation  Written.
reconciliations  Types financial reconciliation  Observation
 Preparing a financial reconciliation  Third party report
plan  Oral questioning
 Preparing financial reconciliation  Interviews
statements
 Preparing financial reconciliation
report
3. Control cooperative  Meaning of a trial balance  Written.
society’s’  Components of a trial balance  Observation
expenditure  Preparing a trial balance  Third party report
 Comparing trial balance with budget  Oral questioning
 Meaning of economic report  Interviews
 Components of an economic report
 Preparation of economic report
4. Manage  Meaning of liquidity  Written.
organization  Meaning of cash inflows and cash  Observation
liquidity outflows  Third party report
 Identify cash inflows and cash  Oral questioning
outflows  Interviews
 Determining optimal levels of cash
inflows and cash outflows
 Preparing a cash flow statement
 Interpreting cash flow statement
5. Supervise the  Meaning of financial statements  Written.
preparation and  Types of financial statements  Observation
submission of  Provisions of Co-operative Society  Third party report
financial statements Act and other laws in relation to  Oral questioning
financial statements  Interviews
 Preparation of financial statements
 Methods of submitting financial
statements

©2018,TVET CDACC 34
Learning Outcome Content Methods of
assessment
 Presenting financial statements in
AGM
6. Supervise the  Meaning of regulatory reports  Written.
preparation and  Types of regulatory reports  Observation
submission of  Importance of regulatory reports  Third party report
regulatory reports  Preparation of regulatory reports  Oral questioning
 Procedure for presentation of  Interviews
regulatory reports
 Procedure for submitting regulatory
reports
7. Manage loan  Meaning of loan delinquency  Written.
delinquency  Importance of managing loan  Observation
delinquency  Third party report
 Components of credit policy  Oral questioning
 Preparation of credit policy  Interviews
 Meaning of loan ageing
 Components of a loan ageing
schedule
 Calculation of loan ageing
 Analysing loan ageing results
 Components of a loan ageing report
 Preparing a loan ageing report
8. Oversee  Meaning of audit and auditing  Written.
cooperative society  Importance of auditing  Observation
auditing operations  Provisions of cooperative society Act  Third party report
and other laws in relation to  Oral questioning
cooperative auditing  Interviews
 Components of audit policy
 Preparation of audit policy
 Composition of audit committee
 Duties of audit committee
 Importance of audit committee
 Appointment of external auditor
 Duties of an external auditor
 Meaning of audit plan
 Components of an audit plan
 Components of an audit report
 Preparation of audit report

9. Supervise  Meaning of a budget  Written.
preparation of annual  Types of budget  Observation
budgets  Third party report

©2018,TVET CDACC 35
 Learning Outcome Content Methods of
assessment
 Importance of budget and budgetary  Oral questioning
control  Interviews
 Stages of budgeting
 Components of a budget
 Preparation of a budget
 Procedure for approval of budgets
 Comparing budgets with actual
performance
 Determining variance
 Preparing corrective measures
10. Manage safety and  Meaning of safety and security of  Written.
security of financial financial resources  Observation
resources  Types of financial resources  Third party report
 Types of risks  Oral questioning
 Components of safety and security of  Interviews
financial resources policy
 Types of control measures
 Importance of control measures
 Management of investment funds

Suggested Methods of instruction

 Projects
 Demonstration by trainer
 Practice by the trainee
 Discussions
 Direct instruction

Recommended Resources

 Accounting standards
 Cooperative society Act 2004
 SASRA Act 2010
 Sample of a bank statement
 Sample of financial statements
 Sample of regulatory reports
 Sample of budget
 Credit policy
 Sample of reconciliation report

©2018,TVET CDACC 36
 MARKETING OF COOPERATIVE SOCIETY PRODUCTS AND SERVICES

UNIT CODE: BUS/CU/COP/CR/03/6/A

Relationship to Occupational Standards
This unit addresses the unit of competency: oversee marketing of cooperative society
products and services

Duration of Unit: 120 hours

Unit Description
This unit specifies the competencies required to oversee marketing of cooperative society
products and services. It involves conducting cooperative products and services feasibility
study, overseeing the development of new cooperative products and services, developing
cooperative society marketing plans, overseeing promotion of cooperative products and
services, performing cooperative post marketing activities, creating and maintaining
corporate image and managing customer care services.

Summary of Learning Outcomes

1 Conduct cooperative products and services feasibility study
2 Oversee the development of new cooperative products and services
3 Develop cooperative society marketing plans
4 Oversee promotion of cooperative products and services
5 Perform cooperative post marketing activities
6 Create and maintain corporate image
7 Manage customer care services

Learning Outcomes, Content and Methods of Assessment

©2018,TVET CDACC 37
Learning Outcome Content Methods of
Assessment
1. Conduct  Meaning of a market and marketing  Written.
cooperative  Meaning of Cooperative products  Observation
products and and services  Third party report
services feasibility  Types of Cooperative products and  Oral questioning
study services  Interviews
 Cooperative products and services
life cycle
 Meaning of feasibility study
 Importance of feasibility study
 Components of a feasibility study
plan
 Preparation of a feasibility study plan
 Meaning of market survey
 Importance of market survey
 Methods of conducting market
survey
 Procedure for analysing market
survey data
 Components of a feasibility study
report
 Preparation of a feasibility study
report
2. Oversee the  Identifying market opportunities  Written.
development of  Components of a product and  Observation
new cooperative services development plan  Third party report
products and  Preparation of a product and services  Oral questioning
services development plan  Interviews
 Procedure for development of new
products and services
 Meaning of product mix
3. Develop  Meaning of marketing plans  Written.
cooperative society  Components of a marketing policy  Observation
marketing plans  Preparation of a marketing policy  Third party report
 Components of a marketing plan  Oral questioning
 Preparation of a marketing plan  Interviews

4. Oversee promotion  Meaning of promotion strategies  Written.
of cooperative  Importance of promotion of products  Observation
products and and services  Third party report
services  Methods/strategies of promotion of  Oral questioning
 Interviews

©2018,TVET CDACC 38
 Learning Outcome Content Methods of
Assessment
products and services
 Costing of promotion strategies
 Components of a cost report
 Preparation of cost report
 Selecting best promotion strategies
5. Perform  Meaning of post marketing  Written.
cooperative post  Methods of data collection new  Observation
marketing activities products and services  Third party report
 Importance of post marketing  Oral questioning
 Components of post marketing report  Interviews
 Preparation of post marketing report
6. Create and maintain  Meaning of corporate image  Written.
corporate image  Determining corporate image status  Observation
 Components of corporate image  Third party report
report  Oral questioning
 Preparing corporate image report  Interviews
 Brand audit
7. Manage customer  Meaning of customer and customer  Written.
care services care  Observation
 Importance of customer care  Third party report
 Strategies of customer retention  Oral questioning
 Components of a customer care  Interviews
policy
 Preparation of customer care policy
 Methods of collecting customer
feedback
 Analysing customer feedback
 Components of a customer care
feedback report
 Preparation of a customer care
feedback report
 Customer satisfaction surveys

Suggested Methods of Instruction

 Projects
 Demonstration by trainer
 Practice by the trainee
 Discussions
 Direct instruction

Recommended Resources

©2018,TVET CDACC 39
  Marketing policy
 Sample of feasibility study report
 Promotional materials
 Sample of customer care feedback report
 List of Cooperative Society products and services
 Sample of market survey report
 List of promotional strategies

©2018,TVET CDACC 40
 OPERATION SYSTEMS MANAGEMENT

UNIT CODE: BUS/CU/COP/CR/04/6/A

Relationship to Occupational Standards
This unit addresses the unit of competency: manage operation systems

Duration of Unit: 160 hours

Unit Description
This unit specifies the competencies required to manage operation systems. It involves
conducting a system needs assessment, supervising system acquisition and installation,
monitoring the systems’ performance, managing the system safety and security and
overseeing maintenance of the system.
Summary of Learning Outcomes
1 Conduct a systems needs assessment
2 Supervise system acquisition and installation
3 Monitor the systems’ performance
4 Manage the system safety and security
5 Oversee maintenance of the system

Learning Outcomes, Content and Methods of Assessment

Learning Outcome Content Methods of
Assessment
1. Conduct a systems  Meaning of operation system  Written.
needs assessment  Types of operation systems  Observation
 Importance of an operation system  Third party report
 Components of operation system  Oral questioning
policy  Interviews
 Preparing operation system policy
 Identifying gaps in current operation
system in relation to current trends
 Components of operation system
report
 Preparing operation system report
2. Supervise system  Meaning of system acquisition  Written.
acquisition and  Procedure of system acquisition  Observation
installation  Factors to consider when acquiring  Third party report
an operation system  Oral questioning
 Procedure for operation system  Interviews
selection

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Learning Outcome Content Methods of
Assessment
 Testing of operation system before
acquisition
 Procedure for operation system
installation
3. Monitor the  Meaning of system performance  Written.
systems’  Identifying non-performance areas of  Observation
performance an operation system  Third party report
 Importance of monitoring system  Oral questioning
performance  Interviews
 Meaning of operation system
maintenance
 Importance/reasons of maintaining
an operation system
 Methods of operation system
maintenance
 Methods of updating operation
system
4. Manage the system  Meaning of system safety and  Written.
safety and security security  Observation
 Importance of system safety and  Third party report
security  Oral questioning
 Meaning of operation system  Interviews
inspection
 Components of operation system
safety and security policy
 Preparing an operation system safety
and security policy
 Security threats associated with
operation system
 Methods of minimising security
threats in an operation system
 Components of operation system
safety and security policy
 Preparing an operation system safety
and security policy
5. Oversee  Meaning of system maintenance  Written.
maintenance of the  Procedure for system maintenance  Observation
system  Importance of system maintenance  Third party report
 Preventive system maintenance  Oral questioning
 Documentation of routine system  Interviews
maintenance
 Components of system maintenance

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 Learning Outcome Content Methods of
Assessment
policy
 Preparing a system maintenance
policy
 Components of system maintenance
report
 Preparing a system maintenance
report

Suggested Methods of Instruction

 Projects
 Demonstration by trainer
 Practice by the trainee
 Discussions
 Direct instruction

Recommended Resources

 Sample of operation system management policy

 Computer connected to internet
 Sample of operation system report

©2018,TVET CDACC 43
 COOPERATIVE SOCIETY PERFORMANCE MANAGEMENT

UNIT CODE: BUS/CU/COP/CR/05/6/A

Relationship to Occupational Standards
This unit addresses the unit of competency: manage cooperative society performance
Duration of Unit: 140 hours

Unit Description
This unit specifies the competencies required to manage Cooperative Society performance. It
involves managing cooperative society performance indicators, setting cooperative society
performance targets, conducting departmental performance appraisal and reviewing the
cooperative society performance.
Summary of Learning Outcomes
1 Manage cooperative society performance indicators
2 Set cooperative society performance targets
3 Conduct departmental performance appraisal
4 Review the cooperative society performance

Learning Outcomes, Content and Methods of Assessment

Learning Outcome Content Methods of
Assessment
1. Manage cooperative  Meaning of Cooperative Society  Written.
society performance  Procedure for forming of a  Observation
indicators Cooperative Society  Third party report
 Types of Cooperative Society  Oral questioning
 Governance structure of a  Interviews
Cooperative Society
 Cooperative society organogram
 Principles of co-operatives
 Functions of a Cooperative Society
 Meaning of Cooperative Society
performance

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 Learning Outcome Content Methods of
Assessment
 Cooperative Society performance
indicators
 Formulating a Cooperative Society
objectives
 Formulating KPIs
2. Set cooperative  Meaning of Mission, Vision and  Written.
society performance Strategic plan  Observation
targets  Meaning of performance targets  Third party report
 Factors to consider when formulating  Oral questioning
performance targets  Interviews
 Procedure for formulating
performance target
 Formulating Cooperative Society
departmental targets
3. Conduct  Meaning of appraisal  Written.
departmental  Importance of performance appraisal  Observation
performance  Criteria for performance appraisal  Third party report
appraisal  Causes of under-performance  Oral questioning
 Remedies for under-performance  Interviews
 Components of department
performance appraisal report
 Preparing of department
performance appraisal report
4. Review the  Criteria for determining high and  Written.
cooperative society low performance  Observation
performance  Developing action plan  Third party report
 Procedure for approving action plan  Oral questioning
 Interviews

Suggested Methods of Instruction

 Projects
 Demonstration by trainer
 Practice by the trainee
 Discussions
 Direct instruction

Recommended Resources

 Sample of organogram
 Sample of a objectives, vision and mission
 Sample of governance structure
 Sample of performance contract

©2018,TVET CDACC 45
 COOPERATIVE SOCIETY PUBLIC RELATIONS

UNIT CODE: BUS/CU/COP/CR/06/6/A

Relationship to Occupational Standards
This unit addresses the unit of competency: oversee cooperative society public relations

Duration of Unit: 110 hours

Unit Description
This unit specifies the competencies required to oversee Cooperative Society Public
Relations. It involves overseeing the development of PR strategies and campaigns, creating
stakeholder linkages and partnerships, disseminating Cooperative Society information,
overseeing cooperative society communications and review cooperative societies PR
strategies and campaigns.

Summary of Learning Outcomes

1 Oversee the development of PR strategies and campaigns
2 Create stakeholder linkages and partnerships
3 Disseminate cooperative society information
4 Oversee cooperative society communications
5 Review cooperative societies PR strategies and campaigns

Learning Outcomes, Content and Methods of Assessment

Learning Outcome Content Methods of
Assessment
1. Oversee the  Meaning of public relations  Written.
development of PR  Importance of public relations  Observation
strategies and  Meaning of public relations  Third party report
campaigns strategies and campaigns  Oral questioning
 Types of public relations strategies  Interviews
and campaigns
 Factors to consider when choosing
public relations strategies and

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 Learning Outcome Content Methods of
Assessment
campaigns
2. Create stakeholder  Meaning of  Written.
linkages and stakeholder/partner/partnership  Observation
partnerships  Importance of linkages  Third party report
 Types of linkages  Oral questioning
 Factors to consider when identifying  Interviews
stakeholders/partners
 Factors to consider when selecting
stakeholders/partners
 Meaning of Memorandum of
understanding (MOU)
 Components of a MOU
 Preparing a MOU
3. Disseminate  Meaning of information  Written.
cooperative society dissemination  Observation
information  Channels for disseminating  Third party report
information  Oral questioning
 Factors to consider when choosing  Interviews
channels for disseminating
information
 Components of public relations
policy
 Preparing public relations policy
4. Oversee  Meaning of communication channels  Written.
cooperative society  Types of communication channels  Observation
communications  Determining communication  Third party report
authorisation levels  Oral questioning
 Communication process  Interviews
 Barriers to effective communication
5. Review cooperative  Methods of collecting feedback  Written.
societies PR  Determining effective and non-  Observation
strategies and effective strategies and campaigns  Third party report
campaigns  Components of public relations  Oral questioning
strategies and campaigns report  Interviews
 Preparing public relations strategies
and campaigns report

Suggested Methods of Instruction

 Projects
 Demonstration by trainer
 Practice by the trainee
 Discussions

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  Direct instruction

Recommended Resources

 Public relations policy

 Sample MOU
 List of stakeholders and partners

©2018,TVET CDACC 48
 COOPERATIVE SOCIETY’S STRATEGIC PLANNING
UNIT CODE: BUS/CU/COP/CR/07/6/A
Relationship to Occupational Standards
This unit addresses the unit of competency: perform cooperative society’s strategic planning
Duration of Unit: 150 hours

Unit Description
This unit specifies the competencies required to perform cooperative society’s strategic
planning. It involves developing cooperative society’s strategic plan, implementing
cooperative society’s strategic plan, monitoring the progress of cooperative society’s strategic
plan, monitoring and evaluating the progress of cooperative society’s strategic plan and
reviewing the cooperative society’s strategic plan.

Summary of Learning Outcomes

1 Develop cooperative society’s Strategic plan
2 Implement cooperative society’s Strategic plan
3 Monitor the progress of cooperative society’s strategic plan
4 Monitor and Evaluate the progress of cooperative society’s strategic plan
5 Review the cooperative society’s strategic plan

Learning Outcomes, Content and Methods of Assessment

Learning Outcome Content Methods of Assessment
1. Develop  Meaning of strategic plan  Written
cooperative  Meaning of Vision and  Observation
society’s Strategic Mission  Third party report
plan  SWOT analysis and PESTEL  Oral questioning
 Importance of performance  Interviews
analysis
 Importance of strategic plan
 Procedure for developing
strategic plan
 Components of a strategic plan
 Preparing a strategic plan
2. Implement  Meaning of task  Written.
cooperative  Identifying tasks in relation to  Observation
society’s Strategic strategic plan  Third party report

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 Learning Outcome Content Methods of Assessment
plan  Oral questioning
 Interviews
3. Monitor the  Meaning of monitoring tool  Written.
progress of  Components of monitoring  Observation
cooperative tool  Third party report
society’s strategic  Preparing monitoring tool  Oral questioning
plan  Interviews
4. Monitor and  Meaning of monitoring &  Written.
Evaluate the evaluation  Observation
progress of  Importance of monitoring &  Third party report
cooperative evaluation  Oral questioning
society’s strategic  Procedure for monitoring &  Interviews
plan evaluation
 Component of monitoring &
evaluation plan
 Preparing monitoring &
evaluation plan
5. Review the  Meaning of assessment  Written.
cooperative  Computing variance  Observation
society’s strategic  Interpretation of variances  Third party report
plan  Components of strategic plan  Oral questioning
reports  Interviews
 Preparing strategic plan report

Suggested Methods of Instruction

 Projects
 Demonstration by trainer
 Practice by the trainee
 Discussions
 Direct instruction

Recommended Resources

 Sample strategic plan

 Sample M&E tool

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 SECRETARIAL SERVICES

UNIT CODE: BUS/CU/COP/CR/08/6/A

Relationship to Occupational Standards
This unit addresses the unit of competency: provide secretarial services
Duration of Unit: 160 hours

Unit Description
This unit specifies the competencies required to provide secretarial services. It involves
updating board members on Cooperative Society operations, updating staff on Cooperative
Society operations, advising the Cooperative Society Board of management, providing
signatory services, maintaining board records and managing board members capacity
building.

Summary of Learning Outcomes

1 Update board members on cooperative society operations
2 Update staff on cooperative society operations
3 Advise the cooperative society Board of management
4 Provide signatory services
5 Maintain board records
6 Manage board members capacity building
Learning Outcomes, Content and Methods of Assessment
Learning Outcome Content Methods of
Assessment
1. Update board  Composition of Co-operative Society  Written.
members on board member  Observation
cooperative society  Board committees  Third party report
operations  Functions of the board  Oral questioning
 Functions of board committee  Interviews
 Provisions of co-operative society
Acts & other laws in relation to co-
operative society board
 Board meeting schedule
 Key areas reported to the co-

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Learning Outcome Content Methods of
Assessment
operative society board of directors
 Components of board meeting report
 Preparing board meeting report
 Board governance tool kit
2. Update staff on  Keys areas to be reported to staff  Written.
cooperative society /managers  Observation
operations  Organizing meetings  Third party report
 Recording meeting proceeding  Oral questioning
/minutes recording  Interviews
 Maintaining meeting records/minutes
 Conducting a meeting
3. Advise the  Identify existing laws & regulation  Written.
cooperative society  Key areas affecting board operations  Observation
Board of  Identify investment opportunity  Third party report
management  Importance of advising co-operative  Oral questioning
Society board of management  Interviews
4. Provide signatory  Procedure for approval of  Written.
services payment/cheques  Observation
 Procedure of approval of contracts  Third party report
 Contents of a contract  Oral questioning
 Procedure for electronic funds  Interviews
transfer
 Importance of electronic fund
transfer
 Risk associated with electronic fund
transfer
 Control measures for risk associated
with electronic fund transfer
5. Maintain board  Meaning of record management  Written.
records  Components of risk management  Observation
policy  Third party report
 Preparing risk management policy  Oral questioning
 Purpose of records maintenance  Interviews
 Importance of records maintenance
 Methods of records maintenance
 Private Act
6. Manage board  Meaning of capacity building  Written.
members capacity  Identify management board training  Observation
building needs  Third party report
 Components of training schedule  Oral questioning
 Preparing a training schedule  Interviews

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Suggested Methods of Instruction
 Projects
 Demonstration by trainer
 Practice by the trainee
 Discussions
 Direct instruction

Recommended Resources

 Sample minutes
 Sample board records
 Box files
 Cabinets
 Writing materials
 Cooperative society Act 2004
 SASRA Act 2010
 By-laws
 Employment Act
 Labour Laws

©2018,TVET CDACC 53
 COOPERATIVE SOCIETY POLICIES MANAGEMENT

UNIT CODE: BUS/CU/COP/CR/09/6/A

Relationship to Occupational Standards
This unit addresses the unit of competency: manage cooperative society policies

Duration of Unit: 120 hours

Unit Description
This unit specifies the competencies required to manage cooperative society policies. it
involves formulating cooperative society policies, implementing cooperative society policies,
monitoring and evaluating cooperative society policies and reviewing cooperative society
policies.
Summary of Learning Outcomes
1 Formulate cooperative society policies
2 Implement cooperative society policies
3 Monitor and Evaluate cooperative society policies
4 Review cooperative society policies

Learning Outcomes, Content and Methods of Assessment

Learning Outcome Content Methods of
Assessment
1. Formulate  Meaning of policy  Written.
cooperative society  Purpose of policies  Observation
policies  Importance of policies  Third party report
 Areas for policy development  Oral questioning
 Types of policies  Interviews
 Laws and regulations governing
policy formulation
 Procedure for policy development
 Components of policy formulation
plan
 Preparing policy formulation plan
 Factors to consider when developing
policies
2. Implement  Procedure for policy implementation  Written.
cooperative society  Meaning of implementation schedule  Observation
policies  Components of policy  Third party report
implementation schedule  Oral questioning
 Interviews

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 Learning Outcome Content Methods of
Assessment
 Preparing policy implementation
schedule
3. Monitor and  Meaning of M&E tool  Written.
Evaluate  Components of M&E tool  Observation
cooperative society  Preparing M&E tool  Third party report
policies  Meaning of M&E plan  Oral questioning
 Components of M&E plan  Interviews
 Preparing M&E plan
 Importance of M&E of policies
 Procedure for M&E policies
4. Review  Purpose of reviewing policies  Written.
cooperative society  Procedure for reviewing policies  Observation
policies  Identifying policies variances  Third party report
 Variance analysis  Oral questioning
 Corrective action plans  Interviews
 Governance tool kit

Suggested Methods of Instruction

 Projects
 Demonstration by trainer
 Practice by the trainee
 Discussions
 Direct instruction

Recommended Resources

 Sample of Human resource policy

 Sample of Records management policy
 Sample of Procurement policy
 Sample of Credit policy
 Sample of Safety and security policy
 Sample of Risk management policy
 Sample of Operations system policy
 Sample of Public relations policy
 Sample of CSR policy
 Sample of M&E tool

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 COMPLIANCE WITH ACTS AND REGULATIONS

UNIT CODE: BUS/CU/COP/CR/10/6/A

Relationship to Occupational Standards
This unit addresses the unit of competency: oversee compliance with acts and regulations
Duration of Unit: 140 hours

Unit Description

This unit specifies the competencies required to oversee compliance with Acts and
regulations. It involves analyzing Acts and regulations, implementing provisions of Acts and
regulations, monitoring and evaluating the compliance with Acts and regulations and
implementing corrective measures.

Summary of Learning Outcomes

1 Analyse Acts and regulations
2 Implement provisions of Acts and regulations
3 Monitor and Evaluate the compliance with Acts and regulations
4 Implement corrective measures

Learning Outcomes, Content and Methods of Assessment

Learning Outcome Content Methods of
Assessment
1. Analyse Acts and  Meaning of Acts and regulations  Written.
regulations  Types of Acts  Observation
 Importance’s of Acts and regulations  Third party report
 New regulations  Oral questioning
 Interviews
2. Implement  Procedure for policy implementation  Written.
provisions of Acts  Components of implementation  Observation
and regulations schedule  Third party report
 Preparing implementation schedule  Oral questioning
 Interviews
3. Monitor and  Meaning of compliance  Written.
Evaluate the  Observation

©2018,TVET CDACC 56
 Learning Outcome Content Methods of
Assessment
compliance with  Identifying areas of non-compliance  Third party report
Acts and  Consequences of non-compliance  Oral questioning
regulations  Purpose of M&E of compliance  Interviews

4. Implement  Remedies for non-compliance  Written.
corrective measures  Procedure for compliance  Observation
 Components of compliance plan  Third party report
 Preparing a compliance plan  Oral questioning
 Interviews

Suggested Methods of Instruction

 Projects
 Demonstration by trainer
 Practice by the trainee
 Discussions
 Direct instruction

Recommended Resources

 Cooperative Society Act 2004

 SASRA Act 2010
 By-laws
 Employment Act
 Labour Laws
 Monitoring and Evaluation Act
 Tax regulations
 Banking law
 Auctioneer Act
 AML
 Kenya constitution

©2018,TVET CDACC 57
 CORPORATE SOCIAL RESPONSIBILITY

UNIT CODE: BUS/CU/COP/CR/11/6/A

Relationship to Occupational Standards
This unit addresses the unit of competency: manage corporate social responsibility

Duration of Unit: 120 hours

Unit Description
This unit specifies the competencies required to manage corporate social responsibility. It
involves analyzing CSR policy, developing a CSR budget, overseeing the implementation of
the CSR plan, monitoring and evaluating implementation of the CSR plan and reviewing
implementation of the CSR plan.

Summary of Learning Outcomes

1 Develop CSR policy
2 Develop a CSR budget
3 Oversee the implementation of the CSR plan
4 Monitor and Evaluate implementation of the CSR plan
5 Review implementation of the CSR plan

Learning Outcomes, Content and Methods of Assessment

Learning Outcome Content Methods of
Assessment
1. Develop CSR  Written.
 Meaning of CSR
policy  CSR activities  Observation
 CSR stakeholders  Third party report
 Stakeholders engagement  Oral questioning
 Reasons for CSR  Interviews
 Importance of CSR
 Components of CSR policy
 Preparing CSR policy
 Importance of CSR policy
2. Develop a CSR  Sources of funding CSR activities  Written.
budget  Components of CSR budget  Observation
 Preparing a CSR budget  Third party report
 Importance of CSR budget  Oral questioning
 Factors to consider when  Interviews
preparing CSR budget
3. Oversee the  Preparing CSR schedule  Written.

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 Learning Outcome Content Methods of
Assessment
implementation of  Preparing CSR plan  Observation
the CSR plan  Procedure for implementing CSR  Third party report
activities  Oral questioning
 Challenges of CSR  Interviews
implementation
4. Monitor and  Written.
 Preparing M&E tool
Evaluate  Observation
 Analysing effectiveness of CSR
implementation of activities  Third party report
the CSR plan  Purpose of M&E  Oral questioning
 Interviews
5. Review  Written.
 Criteria for reviewing CSR
implementation of activities  Observation
the CSR plan  Performance measurements  Third party report
 Determining CSR activities  Oral questioning
variances  Interviews
 Corrective measures

Suggested Methods of Instruction

 Projects
 Demonstration by trainer
 Practice by the trainee
 Discussions
 Direct instruction

Recommended Resources

 Sample CSR policy

©2018,TVET CDACC 59